# Kigo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kigo the right Vacation Rental solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/274975/Kigo/reviews --- Kigo 3.7 (156) [View alternatives](https://www.capterra.com/p/274975/Kigo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Kigo Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews SM Sarah M General ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “We loved Kigo until recent changes were made and have made the ease of use much more difficult.“ September 28, 2022 DG Dayana G ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Taxes has to be made manually, inspection don't have check list and don't have a place to upload the pictures for inspection and housekeeping“ September 28, 2022 BS Bruno S CFOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to use, and features , solutions, lay out, etc“ September 28, 2022 TS Teva S principalLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “Not intuitive at all, clunky and just leaves me frustrated much of the time.“ September 29, 2022 KP Katty P Owner Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Very good overall and especially with \[SENSITIVE CONTENT\], very professional and efficient“ September 28, 2022 AP Alina P OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support is good but the system itself is confusing and not user friendly“ September 28, 2022 TN Tom N OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Kigo is an all inclusive product with its own channel manager.“ June 22, 2021 AV Alexey V General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Promises unkept, late response or no response: Expedia with content api was promised last year, latest end of Jan, still not there, no clear understanding of when it is launched at full scale, credit/refunds issue has been raised, promises given and never kept, bookings in Bookimg.“ June 22, 2020 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Boireau L. Used the software for: I used a free trial ### "Problem and problems with Kigo software" March 12, 2016 1.0 Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience. After make a subscription with kigo all went wrong and I wasn’t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway… All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization. I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. When I finally ask to stop my subscription because I wasn’t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing. I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong… all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT. After all, I asked the management to at least don’t ask me to pay any penalties as they didn’t provide me the service I was paying for and the answer : Sorry this is not possible! I really recommend everybody to be careful with this company and better choose another channel manager with better ethical. For more detail, don’t hesitate to contact me directly. Thanks again Pros Nothing really good because we just get troubles and problems Cons I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing. Review Source Graham L. Managing Director Hospitality Used the software for: Less than 6 months ### "Very expensive - old software" October 25, 2018 4.0 One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists Pros This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future. Cons One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID Review Source Response from Guesty October 30, 2018 Dear Graham, Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible. Kind regards, The Kigo Team FZ Flavia Z. Owner/ Manager Hospitality Used the software for: 1-2 years ### "Terrible experience" October 22, 2020 1.0 We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us. After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated. To perform each simple task, an unnecessary complicated process was needed, increasing our workload. It was more time consuming for us to use it, than not to. All remarks below (Cons) were sent to Kigo on many occasions during the year, without receiving any reply whatsoever. We also eventually found out that we were repeatedly being overcharged for months, as Kigo was charging us on refundable Security Deposits as well. This amount was never refunded. We were bluntly told “We do not do refunds”. Finally, we filed a claim for damages that was rejected, after having to wait for a month without any response. Of all issues we endured, only the overcharging issue was accepted, however not refunded. As informed in writing, a 30 day notice was needed to terminate our account, so we sent it on March 9, 2020. On termination date, April 9, we were told that the previous information was wrong and that we were being charged up to April 30. I was glad not to pay April’s Invoice. Only then, there was an immediate and overwhelming response of daily "payment overdue" notifications. Pros Good Integration with AirBnb, Booking.com etc. & very efficient Implementation Specialist. Cons • Kigo Legacy was shutting down, before the new Kigo software was completed and properly tested. When we signed up in March 2019, we were instructed to work in 2 separate -not yet compatible- platforms, Kigo & KigoPro. • All 3 below Kigo features were paid for, but never used. The process was so unnecessary complicated that we had to use our own custom-made applications instead. - To use Operations, we needed to switch between 6-7 different tabs both on KIGOPRO and KIGO. - No All-in-one Calendar. There was one Reservations’ calendar on KIGO, another on KIGOPRO, an Overview under Operations, another Overview under Schedule and so on… No availability search option on the main RESERVATIONS’ Calendar. - Owners XP had no option to send monthly owner statements & payouts, so didn't apply to us. • No customizable templates with variables, only notification emails with a general content that must apply to all properties and all guests. • A Current & a New Statement popped up when a reservation was edited, that needed to be compared thoroughly every time, because in several cases the Statements were inconsistent with the changes made. • Constant issues/ bugs & annoying details: Photos not syncing, Deposit refunds not updating, properties disappearing from the website, reviews displayed twice, dates in both US & European formats, time in both am/pm & 24-hour formats, etc. Reason for choosing Kigo After being loyal customers of Kigo Legacy for 5 years, we were pushed to migrate to the new Kigo platform, reassured that we would upgrade into a highly advanced software, or leave. Review Source Response from Guesty November 19, 2020 Hi Flavia, I am sorry to hear you are disappointed in your experience with Kigo. We aim to keep our customers happy, and we did our best to find solutions to the challenges you experienced. We are truly sorry that the product did not fit your business needs, and we wish you the best in all of your future endeavors. Tom P. 3rd Party Sales Executive Recruiter Telecommunications Used the software for: 2+ years ### "Great company, real people " September 27, 2018 5.0 Pros Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product Cons Nothing really, they are adding news api’s and services all the time Review Source Response from Guesty November 12, 2018 Dear Tom, Thank you for your kind words and for your trust. We'll keep working hard to make sure you stay a happy member of our family. The Kigo team Roger B. Head of Distribution & Partnerships Hospitality Used the software for: 2+ years ### "Stable solution with ease of use" December 17, 2018 5.0 Pros I have been using this software for 5 years and always appreciated the ease of use and the stable connection it has with a vast number of OTA's and distributors. Cons The software is less flexible than other solutions and modifications can hardly be implemented if not at a certain cost. Review Source AB Aaron B. CEO Real Estate Used the software for: Less than 6 months ### "RUN!!! " February 4, 2020 1.0 Nope, paid these guys almost $7k in the 2 months I have had to pay and I am basically a beta tester...they are an old guard long term based PMS that is trying to move into the new world...based on the update timing for the issues I have relayed to them I expect them to be market-ready in a year or so...look them up in 2021...I get to spend another month moving to new software...YAY! Pros No set up fees Relatively rapid onboarding Decent price (1.25% for non payment bookings (e.g. ABB)) and 4% for paid bookings (e.g. VRBO, Booking, Direct...note that amount inc CC processing which I was paying 2.8% for at stripe so approx 1.2% for those and about that overall as well). Cons Let me count the ways: 1. outdated payment requirements on Kigo Pay 2. Messaging has never worked on mobile 3. Calendar is unreadable and the recent update made it worse (mobile especially) 4. Ops management is a joke (no cal for the cleaners, no email or text capability to let them know about a booking, app is unbearably unfriendly to use 5. API integrations are shite (no discount push to AirBNB as a line item or ability to push info to the detailed sections of the ABB ads, Booking paymetns always fail (see #1 for this), VRBO won't push rules (pet friendly, non smoking no parties) to the ads correctly 6. Owner XP is ludicrous (no $ , calendars still incorrect (off by a day) 7. Statements are uneditable (only able to discount) Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/)[LiveRez](https://www.capterra.com/p/82992/LiveRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Kigo Price, full API to all channels, onboarding timing Review Source Alvaro C. Hospitality Used the software for: Less than 6 months ### "Total lack of flexibility" March 6, 2017 1.0 I have been in the property management business for over 15 years. I started long ago with my own web page and developed an operation from there that managed 60 apartments in Madrid Spain. I have recently started a new operation in Mexico City and I needed a channel manager, so I hired Kigo for that. Ive been working with them for the last 6 months and have decided to discontinue my association for the following reasons: 1. They charged me a special membership to develop a custom web-page..... Fair enough. They forgot to mention that the webpage they developed can not be touched or promoted as they do not allow the installation of SEO plug ins etc etc. Result? I was unable to promote the WEB other than word of mouth (a bit outdated ..... don't you think?) so in the time I was with them there was not A SINGLE DIRECT BOOKING through the wonderful webpage they charged me to develop. 2.AirBnb (Channel that amounts to 60 or 70% of my bookings) decided temporarily not to give service to channel managers in Mexico City and other Latam big cities. So I had to start to update manually the reservations coming from that channel.... I had contracted with kigo their channel manager, their revenue management app and the guest app... Obviously there was none of these services rendered on the reservations that came from AirBnb for the time being. Kigo tried nonetheless to charge me for those services arguing that it was not their fault that AirBnb had disconnected them!!! After several inquiries from my side they just decided to disconnect my account for lack of payment. Their argument was that I had already spent a lot of money on the set up (I paid one year in advance) and that they were not going to return a penny from the already paid annual subscription, so that I might just as well pay and shut up...... Reach your own conclusions... Pros Intuitive and OK when it works.... If you do not have your back office it may be helpful. Cons Expensive Lack of flexibility Can not do SEO in the web page they sell Awful client management. Review Source KV Kaela V. Owner Real Estate Used the software for: 2+ years ### "Kigo over promise under deliver " December 11, 2019 2.0 I wish I never invested the time with them, there client success team is a joke. They don't have the internal support they need to be a support. So they ignore push off and become unresponsive. They over-promise because they don't have the team backing them to make it happen. Pros one-stop all-inclusive, flexible if you know how to work it, Accounting feature Cons It takes to long to implement requested feature upgrades. The software isn't the real problem. Although there is a learning curve and ongoing support is necessary. The back office is whats holding back the good reviews. Sales over-promise or sell features that arent possible. Say they will call or email back to hear nothing and become unresponsive. They are completely comfortable washing the consumers time. Review Source AG Aidas G. Director Real Estate Used the software for: 6-12 months ### "Great software with extensive capabilities" March 27, 2019 5.0 Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager that would restrict our growth in the future. Pros It is truly amazing how much you can do with the system from managing all the channels, to your guests, cleaners, maintenance and so much more. The best part of KIGO is the support, you will be assigned an implementation manager to help you get started and they will guide you through all the aspects of the system. We have been assigned a customer agent to help us with our launch with KIGO and who has been an absolute star! Very knowledgable and was always there if we had any questions. Would highly recommend them! Cons The system can be a bit confusing at times as there is so many functions, and there are multiple ways of doing some of the things which can be a bit frustrating at times, but as far as I am aware they are working on resolving these issues and are always improving the system which is great! Review Source Laurie G. Head of Marketing Marketing and Advertising Used the software for: I used a free trial ### "KigoWorld 2018 was an eye-opener" August 7, 2018 4.0 Kigo are solving the vacation rentals market issues by offering an integrated solution for product manager, web services & channel management and whilst we didn't move beyond a free trial period, I'd have no issue suggesting them to a company of the right size in this market. Pros The passion of the team behind the software set this apart in the crowded vacation rentals market. The software was a simplification of multiple platforms with an all-in-one cost model that made it scale well for small-medium businesses. Their seamless integration to the major 3rd party channels opened up sales revenue that business may otherwise struggle to place their product in. The Sales Director, and VP for Tech were an absolute pleasure to deal with during the analysis period. Cons It wasn't quite right for our company due to the integration to our existing website and some queries over the cost model working at our size of company. Review Source Response from Guesty August 8, 2018 Dear Laurie, It was a real pleasure to meet you and Rowena at KigoWorld back in April. Thank you for your honest review, we appreciate your kind words. We hope to see you again at KigoWorld next year! As you know our conference is open to non Kigo customers as well and it's a great opportunity to connect with other professionals like yourself and learn from their success stories. The Kigo team TK Tah K. Owner Hospitality Used the software for: Less than 6 months ### "2017 reviews convinced me to come back...very happy I did!" May 23, 2017 5.0 Website , channel management, guest app, and much needed help. Pros I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround. Cons While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful. Review Source Response from Guesty May 31, 2017 Dear Tah, Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features. Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features. The Kigo team PR Parks R. Property Manager Hospitality Used the software for: Less than 6 months ### "The tale of 2 platforms" January 31, 2020 3.0 My rep was great - very nice lady. The software is old and incredibly complicated. Pros The reason we chose Kigo was because it promised to be able to do all the things that were important to us. They said it could handle channel management, an owner portal, housecleaning management, website integration, guest app and guest communication. The truth is it does all of that - just in the worst way possible. Cons First off understand that Kigo is 2 platforms. A legacy platform that all your properties need to be set up on and then a newer platform for the overall management. This is ridiculous and I should have run away the instant I saw that. The communication between the two platforms is poor. You constantly find yourself trying to figure out which platform to go to to fix an issue - and trust me there will be issues. In every single training session (which took a month) my trainer had to apologize for something not working. Now all that being said all the functionality is there - It is just confusing, buried and difficult to find. Kigo states that the management website is responsive - until you try to see the calendar (the most important part) . Then you have to turn your phone sideways and adjust the view dates so that you can see farther than 10 days ahead. Change anything over 10 days ahead and when you hit save it defaults back to the 10 day window - making anything you do slow and painful. Then there is the website - "the extrodinary experience" for your guests. Actually it is a stripped down wordpress website that limits you, the user, from adjusting the look, adding plugins, adding booking widgets outside of the presets and adding any sort of style to the platform. Instead of offering a simple plugin solution they have given you a website that is bland, useless and does nothing to represent your business or brand. That and they slap powered by kigo all over it. Review Source AP Alina P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Kigo everyday user" September 28, 2022 3.0 Customer support is good but the system itself is confusing and not user friendly Pros Calendar availability. Guest communication Cons Document management. Cleaning vendors schedule Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Kigo Price and futures Review Source Response from Guesty October 4, 2022 Hi Alina, first of all, thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. We're happy to hear you like our Calendar and GuestXP! Our Customer Sucess Team will reach out to you, to see what we can do to make you feel more confident with these other features. KP Katty P. Owner Real Estate Used the software for: 2+ years ### "Swiss Vacation Houses feedback " September 28, 2022 5.0 Very good overall and especially with \[SENSITIVE CONTENT\], very professional and efficient Pros the ease of creating a reservation and sending a quote and the link to pay Cons The quality of the website and the poor display of the photos online. All the photos online are not display as original size and quality and give a very poor basic kigo website Reason for choosing Kigo I’m faithful and I work with Kigo for the past 8 years Review Source Response from Guesty October 4, 2022 Hi Katty, we really appreciate you taking the time to share your great feedback with us. We will inform our product team about your feedback. If there's anything else we can do to improve our offering, please let us know! JA Jordan A. CEO Hospitality Used the software for: 2+ years ### "Okay for less than 20 units" February 9, 2017 2.0 I have used: Lodgix: Great for 50 or less properties LiveRez: Solid, but they dont like to integrate, so lots of manual work arounds Streamline: Using them currently, really like them, but may not be great for smaller outfits, unless they plan to grow. Kigo: We were on Kigo for roughly 3 years, and switched in OCT of 2016. Good: - Clean UI, is nice layout - Website is free, looks good - Can operate single unit inventory - Price is mid-range Bad: -Customer Service is probably the worst we have seen. - System wide outages happen frequently - Multi Unit Inventory System isn't very functional - No real accounting, may not be a big deal if you have less than 20 units - No ACH, NOTCHA, or automatic payment collections, they do have a batch, but is manual. - Tape Chart is very very slow if you use that to make reservations. - When you load up the system with data, it starts to act up, some reports would take several minutes to run...then time out. Advice. Before you move to a system, call references. Find out what they average manager has for inventory. As you can see, there are a lot of angry people using Kigo. They might be able to turn some things around but seemed like it was on fire most of the time. They have some budgets to rebuild, but my guess is they will have to do that to get customers back. LiveRez and Streamline hold summits, which is proof they care about customer input. Review Source SW Stew W. Owner Real Estate Used the software for: 6-12 months ### "Just difficult, and not user friendly. " October 25, 2018 2.0 I have 12 listings in 1 city I manage myself as vacation rentals. I unfortunately feel like I was sold this product with more promises than they can deliver. Airbnb will likely put them out of business. If I could go back in time, I would not have purchased this product and gone through the integration process. First off, the set up and integration process is a nightmare. It took months and we encountered dozens of issues, lots of stress. They claim to be able to integrate with booking.com, but my experience proved that to be false. Constant loss of integration and issues stressed me out and resulted in me losing money, and I pulled out of that channel all together. Last and most of all, the system is not user friendly AT ALL. I've been using the software for a year, and I still have to call customer support all the time to ask how to do simple basic tasks. There's like 4 different log in's on different pages, all that have a dozen tabs and links. It's a mess. They only allow you to connect to 1 bank account, which jacks up my whole accounting process. Revenue and rent payment reports are not great. It's difficult to see how much you're getting paid and from what property. None of my clients recognize emails that are sent from the platform, so the automated communications that are supposed to go out are often missed. I don't think a single client of mine in a year has ever downloaded or used the app that Kigo is so proud of and sells hard. Pros The calendars and pricing sync well for Homeaway and Airbnb. Cons Set up and integration is a nightmare. Frequent issues that take days or even weeks to correct. Loss of functionality with Channels. Ease of use. Review Source SM Sarah M. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good and Not So Good" September 28, 2022 3.0 We loved Kigo until recent changes were made and have made the ease of use much more difficult. Pros Keeping our calendar updated and making reservations is easy Cons Since the change to Kigo Pro, there have been many unsolved issues. But I think what I like the least is not having better accounting reports. Review Source Response from Guesty October 4, 2022 Hi Sarah, thank you for your feedback. We are really sorry you're not satisfied with KigoPro, Our Customer Success Team will reach out to you to get further feedback and see, how we can help you love Kigo again! DG Dayana G. Manager Hospitality Used the software for: Less than 6 months ### "Kigo" September 28, 2022 4.0 So far it's ok Pros Easy feature, easy to use best customer services Cons Taxes has to be made manually, inspection don't have check list and don't have a place to upload the pictures for inspection and housekeeping Alternatives considered [MAPRO](https://www.capterra.com/p/250782/MAPRO/) Reason for choosing Kigo They were very bad Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Costumer services Review Source Response from Guesty October 4, 2022 Hi Dayana, thank you so much for taking the time to leave us a rating. We are looking forward to keep working together! JS John S. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Good complete software for vacation rentals" September 30, 2022 4.0 Kigo is used as my critical software for my business Pros The management with the OTA's, bookings and the automated payments Cons Operations management for the cleaners and handymand Review Source Response from Guesty October 4, 2022 Hi John, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! LF Luigi F. General Manager Used the software for: 1-2 years ### "perfect to fit our needs" February 18, 2017 5.0 kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them. we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best. Pros third property management, reporting about it, and area extra-net to owners log-in. direct linked to web site reporting area e-mails triggers Cons web site SEO photo loader without any edit program to correct payment register lack of a complete manual (even if the system is very easy to use and to learn, sometime a manual that explain you the overall functions to teach you how to manage it or give you some goods idea to implement your job, could be useful) Review Source GS Gennady S. Director Semiconductors Used the software for: 2+ years ### "Good solution, better support" June 19, 2017 5.0 Good Pros I have been using Kigo Legacy for 2 years and 9 months. My experience with the software is very positive: it is very stable system, the support team is very responsive (Speacially Russian speaking agent Magda), Channel manager is very good. Thanks to Kigo Legacy my apartments are listed in many vacation rentals portals. Now I have more bookings and the communication with the guests is easier. Thank you for everything Kigo Legacy team. Cons No updates done for Kigo Legacy. I would like you update the channel manager more and add the new functionalities. Review Source Response from Guesty June 29, 2017 Dear Gennady, Thank you for taking the time to review Kigo, and thank you for being a loyal customer. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. The Kigo Team BM Benjamin M. Research & Development Manager Used the software for: ### "Amazing time & error savior. Super easy to use, no bugs!!" April 24, 2013 4.0 i would definitely recommend Kigo to any agency / manager of properties / appartments. no questions about it. I can't wait to have more traffic, knowing that kigo will help me grow!! THANKS A LOT!!! Pros backoffice: Global view of all properties and availability dates Easy to keep track of all imported data Super email inquiry import system (it litteraly takes me less than 30sec to reply to a flipkey / tripadvisor booking request) and as being fast is the key to get more booking, i really get more every months! Pre setting of all mails, so quick to send info to potential clients Have not used the channel manager but looks like a great tool to connect with other user and get more bookings. will do next month!! Possibility to individualise each property settings, again super time saver I manage 20+ properties by myself, without Kigo, i would not have been able to do it (especially without mistakes!) Cons After 8 months, so far i do not see many... It just take quite some time to set up the back office for each property as well as for the email templates but once this is created 80% of the job is done and i can use more time to develop the business At this point, only one user to log in (basically the agency). would like to have 2 or 3 users to be able to track things done if pbs occurs would love the email import tool to recognize airbnb confirmations so not have to enter the , but it is a small thing Maybe Kigo CSS stylesheet template makes it difficult to create your website easily. I have used 3 webmasters and it has not been easy. We are almost there so if i can update the webiste directly from my back office, i will be very happy, and it looks like it now. Review Source JR Jean R. Owner Used the software for: 2+ years ### "Overall nice toll. Rather complet, and somehow easy to use" June 15, 2017 4.0 Pros Revenue management, and OPS / Guest App Synchronisation with numbers of plateforms Management of properties and reservations Cons Miss an optimisation tool of occupation rate by having possibilities to have special prices and stay duration on empty dates Miss a full synchronisation both ways with Google Calendar To be improve radically the accounting chapter. Very difficult to communicate with owners on that Review Source Response from Guesty June 16, 2017 Dear Jean, Thank you for your review. We're very happy that you're enjoying the innovative features of Kigo. We underwent a major transformation of our product and service and this is just the beginning. We'll make sure that your feedback is fully forwarded to our Product team. Thank you for being loyal to our software, we'll keep working hard to provide the best solution in the market. The Kigo team BW Brian W. Owner Used the software for: 1-2 years ### "Customer Service/ Technical Support Can't Fix a Problem " April 3, 2018 1.0 Pros When it works, it is easy to see where my bookings are. The website is fairly user friendly and as good as others that I have seen. Cons As a property owner, my rental manager uses Kigo to manage the properties under her care. Over a week ago, it was noticed that my property could not be accessed on the rental managers website (scroll down to my property, click, and it takes you back to the previous page rather than the details of our condo). Reported over a week ago to Kigo - still no fix. Latest from Kigo is that "they don't know what the problem is" I'm told, this is happening on about 4 properties out of about 60 managed by our rental manager manages. Really? Can't figure out the problem Review Source Response from Guesty May 11, 2018 Dear Brian, As you're not a Kigo customer, we have no records of you in our CRM, and we have never received any of the requests that you're mentioning in this review. We suggest that if you have an issue, you report it to your property manager (who is a our direct customer) in order for him to report it to us. If your property manager has an issue with a feature of the software, we invite him to report it to us ASAP and we will do our very best to fix it for him. Right now, our support team doesn't have any records of the issue that you are mentioning in your review. The Kigo team JGM Jose Gabriel M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Buying and being helped by experts in the implementation process makes all the differenc" June 15, 2017 5.0 Speed, functionality and objectivity in operations performed and a present support with knowledge and real concern in helping. I really like the software, it would be unfair to put something I like less. My experience so far has been great. Pros The software is excellent, several functionalities. Objective and functional is able to manage the entire process of administration, booking, services, etc. The fact that having a dedicated team in each particularity of the software makes the implementation process unique and tailored to their specific needs. The team really knows the product, in a simple and objective way you learn to operate the system without having to be an ace of information technology. Review Source Response from Guesty June 16, 2017 Dear Jose Gabriel, It's a pleasure working with you and we're happy that you enjoy the service provided by our implementation experts. We'll keep working hard to meet your needs. Thank you for your feedback and remember that Kigo University provides free webinars so you can take advantage of all Kigo features! The Kigo team Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.