# Page 2 | Kigo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kigo the right Vacation Rental solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/274975/Kigo/reviews --- Kigo 3.7 (156) [View alternatives](https://www.capterra.com/p/274975/Kigo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kigo ## Showing most helpful reviews Showing 26-50 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GR Gonçalo R. CEO Hospitality Used the software for: 2+ years ### "Rollercoaster of feelings that end up with a big surprise...we got a new family, the Kigo family!" March 23, 2018 5.0 Pros I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful. For all potentional clients looking to Kigo this is what you need to know: 1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track. 2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work. 3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come. 4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future. 5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future! Cons To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews: 1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month. 2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering. 3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you! To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money! Review Source Response from Guesty April 11, 2018 Dear Gonçalo, Thank you. We are so thankful to work and partner with loyal customers like you. We are indeed a family and as you explained so well in your review, we are a tech company which focuses on disruptive innovation, meaningful connections and the total experience for our customers but also for the customers of our customers, now and in the future. We're taking good note of your valuable feedback and you can feel confident that we will work hard to keep adding more value to your business. We want to create change together with you and we'll do our very best to make sure you stay a happy member of our family. The Kigo team LF Laurens F. Owner Hospitality Used the software for: 2+ years ### "Great!!! Please read my rating in detail. I have very specific requests. " September 28, 2022 5.0 Tracking for ads doesn't work well because we can't put a tag on the check-out page. Please also look at the rating description I did on the site before this. Everything else I like. I would like to work with you for a long time. We will grow further and might need to discuss pricing then. It's a quite high percentage to pay when we have more properties. We try to double every year. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) We grew and had more than one location Review Source Response from Guesty October 4, 2022 Hi Laurens, thank you so much for this great review & feedback! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime, and Our Customer Success team will look into your comments. BW Barbara W. Vacation Rental Manager Hospitality Used the software for: 2+ years ### "User friendly reservation software" September 28, 2022 5.0 I have been in Vacation Rentals for 30+ years, worked in many softwares and Kigo is by far the quickest and easiest to learn and teach someone to navigate to get daily task completed. Once you learn the basics of where to find what, it makes the "back side" of the software more understandable. Pros Many of the functions are easy to learn, or teach to new employees. Cons Within "All Reservations" "Check In" reports, I wish it would show what the balance is, not just "Partially Paid" and the due dates, instead of having to completely open each reservation. Review Source Response from Guesty October 4, 2022 Hi Barbara, many thanks for the great rating! We'll share your feedback with the team. If there's anything we can do to improve our offering, please let us know! VS Victoria S. Owner/Guest Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Kigo delivers " September 30, 2022 5.0 We are extremely satisfied with Kigo. The functionality of the program and the customer service has been top notch. Pros We liked the comprehensiveness of the software. It does everything that we need. Kigo makes running our vacation rental business a bit easier. Cons As a smaller company with a smaller vacation rental inventory we had concerns regarding the price point and the minimum monthly fees. Reason for choosing Kigo Kigo provided the most comprehensive product. The booking calendar appearance, platform was appealing. It was critical for us to have a channel manager that would update calendar and content in real time, allow for inhouse reservations and payment processing, include a guest messaging system and offer reporting for operational and accounting process. Review Source Response from Guesty October 17, 2022 Hi Victoria! Thank you for your kind feedback, your words are very much appreciated. Your account Manager has reached out to you, please, do not hesitate in letting us know if there's anything we can do to improve your experience with Kigo. Have a great day! Michael G. Business Solutions Consultant Hospitality Used the software for: Less than 6 months ### "Right idea, but some big oversights..." September 19, 2016 3.0 Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f\*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues. Pros Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet). Cons No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages. Review Source Response from Guesty September 28, 2016 Dear Michael, Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance. fB fraser B. director Hospitality Used the software for: 2+ years ### "a very rocky road with many highs and lows" September 24, 2017 2.0 more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process Pros good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager Cons Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract). Review Source Response from Guesty October 4, 2017 Hi Fraser, Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process. Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team. At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible. Thank you, The Kigo Team TS Teva S. principal Leisure, Travel & Tourism Used the software for: 2+ years ### "Kigo Review" September 29, 2022 2.0 Overall the ppl who I have interacted with are nice. The software sucks in my opinion. Not intuitive at all, clunky and just leaves me frustrated much of the time. Pros The calendar is helpful. I am just typing now because of minimum characters. Cons Everything else. The functionality is clunky. My concept of what KIGO was when I signed up and what I think it should be vs. what it actually is for me is totally different. I only use it because I dont have time to find something better. Reason for choosing Kigo cant remember exactly Review Source Response from Guesty October 4, 2022 Hi Teva, thank you for your feedback. We're really sorry you're experiencing those issues. Our Customer Sucess Team will reach out to you to see, if we can help you make the most out of Kigo. HHT Huu Huy T. Director Used the software for: ### "Bad UX Design, full of bugs and very slow" January 3, 2016 1.0 We were user of Kigo Legacy (the old version) before to migrate to the new Kigo. The old one was perfect except it was not fully connect with Airbnb API and use Email parsing only. When we decided to migrate to the new one, we expected to get an upgraded release of Kigo 1 fully connected with Airbnb. Unfortunately, this version is built with a new architecture and from scratch. There is nothing to compare with the old version. Yes, it brings some interesting features but with full of bugs CONS : 1) Their UI are not user centered, not intuitive, not efficient. When we needed 1 click to execute a task, now we need few more steps. This application is certainly designed by an IT Expert who don't know what we do in our business ! All screens and cinematics of screens are data centric instead of business centric. 2) I thing the worst point is the pricing. We have more than 50 flats and it's impossible to manage your pricing because they just provide a list of 365 text boxes where you can fill your price day by day for 1 flat. There is no distinction for W-E / DayOfWeek. Even if they provide a bulk copy function, it's not efficient. 3) There is an optional feature to auto adjust your rates based on the % of occupancy. Monthly fee: 400 . On paper, it looks nice. But after 2 weeks using it, we saw some wrong pricing and switch it off. Except the bug, there are 2 bad points for this pricing engine : - With Kigo, we cannot use the new auto pricing of Airbnb which is better than this one because it's based on the whole volume of Airbnb booking in your city to adjust your rates, instead of considering only your own level of occupancy. - When the engine sets the price, it updates the base price instead of to push a discounted amount. It's bad because Booking.com allows crossed out prices (% of discount displayed) it could be nice to show the discount when is allowed by the website. It was available with Kigo 1... 4) Functionalities lost since the new kigo : - cleaning/staffing scheduler - color flags to tag bookings that we need to follow 5) Don't expect to get some smart statistics to follow up your activites and do some analysis. They provide this kind of bullshit Data Report generated by a BI engine with zero consideration of the important criteria for our business. 6) Kigo API : I'm not going to detail the issues but there are a lot of bugs and very slow. PROS : 1) Support team is usually reactive Review Source Response from Guesty January 4, 2016 Thank you for your review, we're sorry that you felt that your transition to the new version has not been as satisfactory as you hoped. We are here to fix any reported issues and our client success and support teams are here to help whenever you need them. We have forwarded your comments to them as well as to our Product team. Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible. Our new product, Kigo Operation Management (Cleaning, maintenance, Owner & guest management) will be released soon and is an improved version of our old cleaning and staffing management feature. We regret that our new platform was not up to the standard you expected and are committed to fixing any issue reported by our customers. We have already made great improvements since the initial development and we will be happy to work with your account to resolve any remaining issues you may have. Feel free to contact us at any time. SG Slava G. Director of Business Development Real Estate Used the software for: 1-2 years ### "Brilliant piece of software; would highly recommend to any business looking to maximise revenue!" October 26, 2017 5.0 I have included the information on the core benefits in the review. Pros The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings. The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders. Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner. All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features. Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue. Cons The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English. The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert. Review Source Response from Guesty November 22, 2017 Dear Slava, Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product. Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team. The Kigo team RI Rodolfo I. General Manager Used the software for: 1-2 years ### "It has been a great customer service provided by Team, they has been really helpful!!" April 27, 2018 5.0 Pros speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners. Cons Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable. i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september) If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report. We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one. i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on. and with all of these you can EXACTLY measure your performance per season, per quarters and so on. Review Source Response from Guesty May 11, 2018 Dear Rodolfo, Thank you very much for your review, you're feedback is very valuable to us and we're happy to hear that you like the services provided by our customer service team. We hear your feedback about the reporting and our product team is currently working on developing new dashboards to help you measure success and track important metrics. If you're comfortable with it, we will actually forward your comments to our product team and have someone reach out to you to get more feedback. Thank you for choosing Kigo! The Kigo team VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Terrible software "soultion"" March 31, 2021 1.0 This software is clunky, it isn't intuitive or functional in any way. What was sold to us by \[SENSITIVE CONTENT\] was leaps and bounds different than what we actually received. Kigo was supposed to make managing our rental and our client rentals easier. In reality, we didn't even add any of our clients to the software because we very quickly saw while using it for ourselves what a nightmare it was and were too embarrassed to offer our clients such a poorly executed system. They claim there's an "app" for owners and users. In reality, it's a junky ugly webpage formatted for mobile users. As an owner, trying to use it on your phone is almost impossible. The calendar is in a row format (like a week is listed) instead of a monthly format showing each month. We never got notifications when guests would contact us. We still relied solely on Airbnb and VRBO to communicate with guests and use the calendar. Lastly, the payment processing system is beyond terrible. It doesn't sync with the channels at all. For example, VRBO would show only tax had been collected but in Kigo sometimes nothing other than the full amount. They say they offer a functional website for smaller management companies to use. It's a VERY restricted WordPress site where they limit everything. There is (literally) only one font option and the site is locked down so owners cannot design the site to function (without errors) appropriately. Pros Nothing but the idea that we were sold on. Cons Everything. CONS Poorly designed and executed software Slow clunky platform Bounces admins from two different platforms to do very simple functions NO APP - despite what they tell you in their sales pitch Software is full of glitches and rarely works correctly The support and implementation team is lacking simple knowledge on how their software operates No notifications when guests communicate The calendar is set up in row format making it very difficult to view Data is not consistent in Kigo The client platform is sold as interactive but is really incredibly basic and doesn't allow clients to view their rental data/reporting as advertised Causes error's within channel managers Review Source AR Agave R. Owner Real Estate Used the software for: 6-12 months ### "Run Don't Walk Away From This Product" July 12, 2016 1.0 After doing some research into vacation rental software products I chose to call Kigo. They seemed to offer a practical and affordable solution. We are a vacation rental company in Mexico with about 100 properties. Our clients predominantly visit from the US and Canada. An essential feature to a software product for our business is having the ability to charge our clients in US dollars as we pay our owners in US dollars. This was the first requirement we shared with Kigo and they promised they had at least 6 vendors who could provide this solution. We were also interested in the websites they offered, their customer relationship management functionality and the ability for our owners to check the status of their rental independently. After being convinced that all these requirements could be met with ease we signed up. I paid a year in advance and opted with their website build program for an additional $ 1,000 dollars. We gladly paid them nearly $ 5,000 dollars with great anticipation in September 2015. After almost 5 months we launched a website which had not credit card processing option. Kigo offered limited training on how to use their system and website. We participated in two "modules" which overlapped to a large extent and were somewhat helpful. We were promised more training which never happened. I was told it was my responsibility to contact their recommended credit card processors. I contacted each of them with no success. We worked with one Open Pay who was able to process charges in our local currency not in US dollars. This was after months of effort on our part to get the Open Pay system working on our part. We tried to use their system but it never operating property. We could not provide owner summaries. Two of our owners tried to log on to the owner feature with no success. Meanwhile Kigo kept charging us every month for a system which never worked. I asked them in numerous emails to please credit my account until we got the system working properly and they denied this request. Their sales manager stopped responding to my calls and emails. Their support staff tried to help but were not given the proper support to find solutions. My last interaction with them was for yet another $ 350 dollar charge over the nearly $ 5,000 dollars I paid them for a years service. They have responded that they will look into and let me know. Pros There is nothing I like about this software or company. They are liars and thieves. I have never had an experience like this and recommend that you consider your other options. Review Source AR Andrea R. Managing Director Hospitality Used the software for: 2+ years ### "An essential tool for short term rental management. Top class Customer Service" July 20, 2017 4.0 I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage. Pros Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business. Cons As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others. Review Source Response from Guesty July 20, 2017 Dear Andrea, Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business. Thank you for choosing Kigo! The Kigo team GC George C. Business Development Manager, UAE Hospitality Used the software for: 2+ years ### "Great project and really helpful for big vendors;needs a few improvements" March 20, 2017 4.0 As a 2,5 years user, I have to admit that Kigo has helped a lot in our business. Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership. A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways. One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement. Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo. To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved. Thank you for your services so far, Best, George Pros Versatility, adaptability, progress, UI, general suport Cons minor dis-functionalities, channel lists and set-up process, part of the set-up. Review Source Response from Guesty June 1, 2017 Dear George, Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team. The Kigo team AV Alexey V. General Manager Hospitality Used the software for: 6-12 months ### "It's a pure waste of money: It simply does not function!" June 22, 2020 1.0 It was a nightmare. All of the above said was very time consuming and stressful measured against efficiency. The purpose of using KIGO n was to advance with many properties we have and save time, de -facto we were behind the point at which we started The only thing they will do regularly is to charge you the minimum monthly inaction fee of €191. And they don't care that you are not getting any bookings because their system fails to retrieve them and is generally a level of a start up at early stage, Not worth a penny spent. Pros Support manager is very warm and helpful, but technical support is mostly useless, one iteration per week is not enough. Cons 1) Endless and innumerous bugs in the system,: buttons are not clickable, does not work correctly with Safari, they ask you to download other browsers (why? ) Very hard to use and we are quite advanced as a company in the IT technologies. 2) Unstable and unreliable connection between KIGO and Bookimg.com, failed bookings, discrepancies in calendars which we update in KIGO (correctly) and those which KIGO sends to the channels (incorrectly), practically manual uploading of each property and the necessity to supervise it. 3) Promises unkept, late response or no response: Expedia with content api was promised last year, latest end of Jan, still not there, no clear understanding of when it is launched at full scale, credit/refunds issue has been raised, promises given and never kept, bookings in Bookimg. com failed and need to be cancelled, penalisations waived: promises to speak to Booking.com given, no further action of at least we are aware of. Reason for choosing Kigo We were deceived by the promises of the sales managers about Kigo's functionality and reliability. Review Source WK Walt K. Owner/Broker Hospitality Used the software for: 2+ years ### "Absolutely Awful " September 17, 2016 3.0 Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly. Pros Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough. Cons Customer support is terrible and mostly off shore. Constant software and integration issues. Review Source Response from Guesty September 28, 2016 Dear Walt, We appreciate you taking the time to provide feedback about your experience with Kigo. Kigo is committed to serving our customers above all else and the role we play in the success of your business is of utmost importance to us. We¿re happy that you liked the look and functionality of our websites, and apologize for the website issues you experienced¿these are not typical for our product. Our team launched a release earlier this month to improve performance of the home page and property view pages. After the launch, we identified issues impacting some of our clients which have since been resolved. The glitch affected everyone differently, and many clients weren¿t impacted at all. Our websites are now not only back up and running, but improved to help our clients become more successful than ever. Know that your feedback is valued and heard. We¿ve reached out to you to discuss your issues further, and please do not hesitate to contact us again with questions or feedback. AZ Alex Z. Owner-CEO Used the software for: 1-2 years ### "My experience at JZ has been phenomenal! " March 29, 2018 5.0 Pros 1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great. 2 is the simplicity of the software 3 - The dynamic price tool 4- Channel connections 5- Always willing to improve and listens to all their customers(Very Important for me) Cons I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product) Also, it's not yet connected with Trip Advisor Waiting on Home automation Review Source Response from Guesty April 11, 2018 Dear Alex, Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments, insurance, operations and guest communications). We are very happy to hear that you are pleased with the service that our Sales Support teams provide. They'll keep raising the bar to keep you satisfied. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on newer standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you. The Kigo team GB Gina B. Director Used the software for: 2+ years ### "Disappointing on many levels. After 4 years we are forced to take our business elsewhere. " April 1, 2018 1.0 Pros Not too many pros we can vouch for. Kigo worked for us as a very basic reservation platform but we quickly outgrew it's capabilities. Cons Over promise, under deliver should be their motto. There is no sync option with Airbnb. No analytics to track demographic using website. No accounting software . Customer service are located overseas in different time zones. Lack of English speaking staff makes for difficult assistance . Terrible value for money and no guarantee of features being sold. Head office does not respond to issues. There is no account manager assigned - you deal with multiple staff who do not know your company, website, or history. Review Source Response from Guesty April 12, 2018 Dear Gina, Thank you for your feedback. We are sorry to hear about the issues you experienced. From the feedback that our team provided me, the major issue that you were facing is your connection to airbnb. Airbnb has a very specific policy regarding the location where they allow software providers to operate and unfortunately, the city where your properties are located, Sydney, is a restricted area for airbnb. No software providers that integrate with airbnb can operate there. This is not something under our control. At Kigo, our goal is to serve you, and we tried to work this out with Airbnb for you but their policy is very strict and their rules are for everyone without any exceptions.Our support teams are located in three continents and they provide support in 7 languages, English being covered by all the teams.Your implementation consultant, Jessica, was based in Manila, Philippines. If there is anything we can do to help, please fee free to reach out to us. The Kigo team David L. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent software for accommodation industry" March 20, 2017 5.0 Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product. Review Source Response from Guesty May 31, 2017 Dear David, Thank you for your review. We're are pleased to hear that you're happy with the tools that Kigo provides. We're taking note of your comments regarding the reporting and we will discuss these further with our product team. Please note that we've just released a new report: the occupancy dashboard - that allows you to track crucial key performance indicators and measure what matters the most to you: http://ow.ly/8lBV30bFx6i We hope that you like it! Remember that our Support team is here to help, even, on the weekends. They'll be your bridge to the development team if you have feedback about our products. thank you again for choosing Kigo. The Kigo team MG Mario G. CEO Hospitality Used the software for: 2+ years ### "From bad to worse" September 14, 2016 2.0 Unfortunately Kigo was our choice as a sotware when started the company back in 2012. I've being a Kigo client since them and the product has always being just ok. But now in the last six months the problems are just an acceptable. It tooks me 6 months to address with billing department a overbill issue. They just overbill un on US$2000. Now, due to an update on product all clients website are down for a week. You head right. I do not have my website working for a week now. And for the this seems to be reasonable. and I just got a message saying they do not know when the problem will be fixed. Pros ok software Cons Bugs + customer support Review Source Response from Guesty September 28, 2016 Dear Mario, Thank you for taking the time to share your feedback. We¿re sorry to hear about the issues you experienced, and would like to provide some clarification. Earlier this month, we launched a release to improve our clients¿ websites. Our development team quickly identified issues impacting some of our clients after the launch and was successful in resolving them. The issue only impacted certain websites¿we are sorry to hear yours was one of them and understand that your business was inconvenienced during this time. Now, we are pleased to share that the issues are not only resolved, but our website product is new and improved to support our clients. Issues like this are not typical, and should you ever experience problems in the future we are available and eager to help. A representative from Kigo reached out to you already to hear more about your experience and provide support wherever needed. Please do not hesitate to contact them if you have further questions or feedback. MR Matthew R. CEO Real Estate Used the software for: 6-12 months ### "0 star for kigo and their rip off scams. " December 22, 2022 1.0 Negative. Wish I could give 0\* Pros Not a single thing worked or functioned. Minimal training, embarrassing support. Cons Every single thing. Rude management and account managers, who nit only tell you they couldn't care less about your company, they prove it to you. I was genuinely shocked at how aware they are this software doesn't work, but bill you so far above and beyond what you signed and agreed to. When you question it, expect to be hung up on. Review Source mP mitchell P. director Used the software for: 2+ years ### "Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to learn" April 3, 2018 4.0 Pros Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client. Cons The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software: Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market. Review Source Response from Guesty April 11, 2018 Dear Mitchell, Thank you so much for your review. It's a pleasure to work with you, and Richard baker and our teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're doing our very best to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that focus on the total experience and meet your needs, both now and in the future. Following this logic, not only do we focus on developing partnerships that are meaningful to you, we make sure that these partnerships follow high standard requirements to provide the most value to our customers. You can be confident that we'll keep working hard to achieve this goal. The Kigo team JB Juanma B. Rental executive Used the software for: 2+ years ### "Thanks to the staff support using Kigo is very easy" August 3, 2017 5.0 Pros What I like most about Kigo is that it is very easy to synchronize the photos and information reserves with all the pages and above all it has a good technical support team that always helps you at all times and with much interest, they are fantastic. Cons There are two things I do not like about Kigo. One is that the synchronization with tripadvisor is not done automatically. I have had a reserve 8000 a week booking in a villa in Marbella from tripadvisor and I had to close the calendar manually so I created a lot of stress because it was a very important reservation. I do not like that of so many pages with Kigo collaborates only three or four send us reservations. Of 20 pages only 3 have Booking for us. Review Source Response from Guesty September 27, 2017 Dear Juanma, Thank you for your review. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you. The Kigo team KA Karl A. Used the software for: ### "I wish I could give them less than 0 stars. Kigo deserves a Black Hole." December 16, 2015 1.0 Below are examples of dozens of real conversations with Kigo Support Staff illustrating that they truly do not understand how their software works. Me: Hi Kigo, something seems to be wrong with our Kigo Wordpress website, there's no property image included when sharing the page link on social media. Attached are screen shots, links and reports from Facebook that show exactly what the problem is (https://developers.facebook.com/tools/debug/og/object/ hint: 'og:image is missing') Kigo: Our test post shows no errors. (attached image) CASE CLOSED, thank you! Me: Please re-read my first message re: property images not showing in social media posts and notice that your screenshot is exactly like the one I sent to you when I said this wasn't working: no property image! Kigo: The social sharing plugin included in our uneditable template doesn't work well and you can't turn it off or install your own. Try an outside service like Addthis! Me: An outside sharing service doesn't change the fact that the info needed for sharing isn't included because the template functions aren't putting it there Kigo: We don't support sharing property images on social media. We removed that function on purpose. Me: You removed the ability for property managers and owners to effectively use the #1 marketing venue in the world? You purposefully want to hinder their ability to advertise properties and increase bookings by way of Social Media? Please confirm this. Kigo: You are correct, we removed your ability to share a property link from your Kigo website on social media with an image of the property included. Case Closed. --- Me. Hi Kigo. Our calendars aren't synching correctly with HomeAway and we're getting double bookings. Here are a bunch of screen shots, supporting links to our site, FlipKey, TripAdvisor and HomeAway. Kigo: That's a problem with HomeAway. Me: HomeAway only displays what you feed them. Hey HomeAway, what's going on? HomeAway: We only display what Kigo feeds us. Here are screenshots and links to support that Kigo is sending us the wrong data. Kigo: Why don't you turn off the online-booking feature so guests can't double book? Me: What's the point of having Kigo if we can't have online booking and correct info sent to distribution channels? --- I have 15+ years of programming experience, worked w/ 5 property management systems and I have never, ever seen this level of incompetence from any software company. Review Source LB Laurent B. Director Used the software for: ### "Kigo or how to loose 1000 usd without get any benefit!" March 12, 2016 1.0 Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience. After make a subscription with kigo all went wrong and I wasn't able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway' All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization. I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn't get any service for the monthly fees I paid during 6 months. When I finally ask to stop my subscription because I wasn't able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD. At the end I paid 500 usd of penalty + 6 months of subscription' and all for nothing. I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong' all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT. After all, I asked the management to at least don't ask me to pay any penalties as they didn't provide me the service I was paying for and the answer : Sorry this is not possible! I really recommend everybody to be careful with this company and better choose another channel manager with better ethical. For more detail, don't hesitate to contact me directly. Thanks again Review Source Response from Guesty March 22, 2016 Hello Laurent, it's disappointing to hear your experience with Kigo was unsatisfactory. After reviewing previous correspondence, it's important to know in order to connect to our Preferred Channel Partner list, integrated payment processing and minimum data quality is required as outlined in our agreement. Although there were extended periods of time where it shows we reached out, what's more important to Kigo, seeing as you were a customer, is that we go above and beyond to help make this right for you. Even if that means you're no longer using Kigo. Would you be willing to speak with a member of our new leadership team? If so, we will gladly review the cancellation situation with you to see what we can do. Please let us know as soon as possible and we will have someone reach out. Thank you Laurent. Similar Products Featured