---
title: "Astalty Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Astalty Software - reviews, pricing plans, popular comparisons to other Social Work Case Management products and more."
source_url: "https://www.capterra.com/p/274996/Astalty/"
page_type: "product"
language: "en"
---

# 

 Astalty Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 17, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Astalty

## What is Astalty?

Astalty is an NDIS software built for Australian disability service providers. Over 1,500 businesses across Australia use Astalty to manage scheduling, support coordination, participant management, invoicing, and compliance in one platform. Built for the complexity of the NDIS, Astalty handles SCHADS award compliance, PRODA bulk upload, GPS clock-in and clock-out, e-signatures, automated alerts, and a compliance dashboard that keeps you audit-ready. Whether you deliver SIL, community access, in-home support, support coordination, allied health, or recovery coaching, Astalty connects your whole operation. Support workers access their roster, log progress notes, view previous case notes, and upload documents including NDIS Worker Screening checks directly from the mobile app. When you contact our support team, you're talking to someone who understands your work. 300+ five-star Google reviews. ISO 27001 certified. All data hosted on Australian servers.

## What is Astalty used for?

[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)

Top alternative

Featured

Overall rating

Based on 200 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

A$30

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Astalty?[Manage this product listing](https://www.g2.com/products/astalty/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Astalty

4.8 (200)

VS.

[4.6 (46)](https://www.capterra.com/p/143681/Collaborate/reviews/)

Starting Price

A$30

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (200)

Ease Of Use

4.3 (46)

Value For Money

4.7 (192)

Value For Money

4.4 (39)

Customer Service

4.9 (194)

Customer Service

4.5 (45)

## Astalty alternatives

[4.5 (1,063)](https://www.capterra.com/p/132388/CharityTracker/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/)

Starting price

$179.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (76)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[My Junna](https://www.capterra.com/p/178861/Junna-Care/)

[4.8 (39)](https://www.capterra.com/p/178861/Junna-Care/#reviews)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/178861/Junna-Care/)

[View all alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/)

## FAQs about Astalty

Overview

### What problems does Astalty solve?

Astalty solves fragmented NDIS support coordination by centralizing participant records, case notes, tasks, budgets, billing, referrals, and reports in one system. It reduces manual data entry, missed follow-ups, invoicing delays, and compliance stress for Support Coordinators, recovery coaches, practitioners, and small provider teams managing busy caseloads.

Answer based on 173 reviews

Overview

### Which roles and teams benefit most from Astalty?

Astalty is most used by support coordinators, NDIS coordination teams, and disability service professionals who manage client plans, provider communication, and case documentation. Directors and managers use it to oversee service delivery, monitor team activity, and maintain operational visibility, while administrative staff rely on it to streamline records and daily coordination tasks.

Answer based on 200 reviews

Overview

### What company size and industries is Astalty built for?

Astalty is built for small businesses in disability and care services, with 98% of reviewers from small companies and 28% from Individual & Family Services. It also serves Hospital & Health Care at 23% and Health, Wellness and Fitness at 14%, commonly for Social Work Case Management.

Answer based on 200 reviews

Features and Usability

### What are the key features of Astalty?

Astalty includes core case management tools like participant records, case notes, task management, scheduling, and reporting. Differentiating features include support coordination workflows, invoicing with Xero integration, funding and budget tracking, templates and document management, plus reminders and email alerts that help teams manage follow-ups and compliance.

Answer based on 105 reviews

Overview

### Is Astalty good for NDIS support coordination?

Astalty works well for NDIS support coordination by centralising participant records, case notes, billing, funding tracking, tasks, and reporting. Support Coordinators, sole traders, and growing providers value workflows that match sector needs, although some teams want deeper rostering features, more mobile access, and more user-level customisation.

Answer based on 79 reviews

Integrations

### Which third-party tools and platforms does Astalty integrate with?

Astalty integrates with DocuSign for e-signatures, Google Calendar and Microsoft Outlook for scheduling and email workflows, and Xero for accounting. These built-in connections cover core document, calendar, communication, and finance tasks that commonly link legal practice management with everyday business systems.

Answer based on 11 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Astalty?

Astalty is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos supporting different learning styles. Reviewers say frontline staff, sole traders, and less technical users usually get productive quickly, while admins or teams with complex compliance workflows may need more time to learn setup details and navigation.

Answer based on 62 reviews

Getting Started and Support

### What customer support options does Astalty offer, and how do users rate the experience?

Astalty offers email/help desk, FAQ/forum resources, a knowledge base, and phone support. Users generally describe support as fast, communicative, and helpful, with detailed guides and videos that often solve issues independently. Feedback and bug reports are usually handled quickly, though some users mention a brief learning curve and occasional feature gaps.

Answer based on 104 reviews

Features and Usability

### How easy is Astalty to use?

Astalty feels easy to learn and navigate for most users, especially Support Coordinators and NDIS providers managing daily admin. The layout, search tools, guides, and all-in-one portal help teams find information quickly, though some users mention an initial learning curve, hard-to-find tabs, and limited mobile access.

Answer based on 105 reviews

## Who uses Astalty?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 408 Social Work Case Management reviews

Capterra data shows that buyers of Social Work Case Management software rank the following features as their top priorities:

-   **HIPAA Compliant** (**75%** of reviewers rated this feature as critical)
-   **Case Notes** (**71%**)
-   **Client Management** (**60%**)

Astalty includes **Case Notes** and **Client Management**, giving social work teams a clear way to document interactions and organize client information in one place. However, it does not offer **HIPAA Compliant**. Instead, it provides other important features that reviewers also value, including **Case Management** (**67%**), **Reporting & Statistics** (**56%**), and **Document Management** (**52%**), helping businesses track service delivery, manage records, and review outcomes more effectively.

Case Management

4.9 (15)

100.00% of 15 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Case Notes

4.9 (105)

99.05% of 105 reviewers that rated this feature as important or highly important

Astalty offers a streamlined way to record, organize, and access case notes, supporting compliance and team collaboration. Reviewers appreciate how easy it is to enter, search, and customize notes, and value the templates and clear layout for maintaining accurate, audit-ready records.

Client Management

4.8 (93)

100.00% of 93 reviewers that rated this feature as important or highly important

With this capability, you can organize client data, track interactions, and manage documentation in one place. Reviewers indicate it’s easy to access, update, and sort client information, and they value reminders, security, and smooth day-to-day management for effective service delivery.

Reporting & Statistics

4.8 (21)

85.71% of 21 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Document Management

4.7 (87)

98.85% of 87 reviewers that rated this feature as important or highly important

Astalty helps you securely store, tag, and retrieve documents efficiently. Users think it’s simple to upload, organize, and locate files, improving audit readiness and saving time. Some reviewers would like more folder organization and easier handling of multiple uploads.

Customizable Reports

4.7 (84)

95.24% of 84 reviewers that rated this feature as important or highly important

It gives you the ability to create and tailor reports and templates, auto-filling client details for efficiency. Reviewers appreciate the time saved, ease of use, and Docusign integration, though some wish for more flexible customization and easier data export for participants.

Astalty 33 features

### All Features
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
- Case Notes: Astalty offers a streamlined way to record, organize, and access case notes, supporting compliance and team collaboration. Reviewers appreciate how easy it is to enter, search, and customize notes, and value the templates and clear layout for maintaining accurate, audit-ready records.
- Client Management: With this capability, you can organize client data, track interactions, and manage documentation in one place. Reviewers indicate it’s easy to access, update, and sort client information, and they value reminders, security, and smooth day-to-day management for effective service delivery.
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: It gives you the ability to create and tailor reports and templates, auto-filling client details for efficiency. Reviewers appreciate the time saved, ease of use, and Docusign integration, though some wish for more flexible customization and easier data export for participants.
- Dashboard Creation: Creation and customization of dashboards
- Document Management: Astalty helps you securely store, tag, and retrieve documents efficiently. Users think it’s simple to upload, organize, and locate files, improving audit readiness and saving time. Some reviewers would like more folder organization and easier handling of multiple uploads.
- Document Storage: Store and organize documents in a centralized system
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Goal Setting/Tracking: Astalty enables you to set, monitor, and report on participant goals, supporting NDIS compliance. Some reviewers find it easy to link goals to tasks, track progress, and generate reports, though a few mention setup could be smoother for tracking ongoing outcomes.
- Home Health Care Management: Manage the care, assistance, or services that take place in patient's home
- Labor Forecasting: Predict labor requirements based on past and present data/trends
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Progress Reports: Document and report the progress of ongoing projects
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Referral Management: Log and store the source of contacts/leads
- Referral Tracking: Log and store the source of contacts/leads
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Time & Attendance: Track and manage employee's work hours to improve payroll accuracy
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.7 (200)

4.7

Based on 200 reviews

## Pricing

Value for money

4.7 (192)

Free Trial

Free Version

Support Worker

A$30.00

Per User,Per Month

Standard User

A$64.00

Per User,Per Month

Value for money

4.7 (192)

4.7

Based on 192 reviews

## Integrations

[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (194)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (194)

4.9

Based on 194 reviews

## User reviews

Overall rating

4.8

Based on 200 reviews

Filter by rating

5(161)

4(39)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SM

Sanisha M.

Support Coordinator and Psychosocial Recovery Coach

Civic & Social Organization

### "A helpful and reliable tool for Support Coordinators"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2026

My overall experience has been positive. Astalty is reliable, user‑friendly, and supports the daily workflow of a Support Coordinator really well. It helps me manage participants, budgets, documents, and case notes in one place. The value for money is good because it genuinely reduces admin time. I use Astalty every day, and it has made my workload easier and more organised.

Pros

Astalty makes my support coordination work much more organised. It’s easy to track client information, upload documents, and write case notes quickly. The layout is simple, the reporting features are clear, and the system saves me time every day. The learning curve is very small, and I was able to use it confidently straight away. Customer support has also been helpful and responsive.

Cons

Some features can be a little slow or require extra clicks, especially when switching between sections or loading participant profiles. There are occasional small bugs, but they don’t stop me from completing tasks. I would also like to see smoother management tools for budgets and service bookings.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TC

Toni C.

Support Coordinator

Non-Profit Organization Management

### "Love using Astalty"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2026

Fantastic, especially after my experiences with other CRM systems. It lets me casenote and keep track on the go.

Pros

It is intuitive and very easy to use. It reduces my admin time significantly allowing me to focus on what my participants need. Case notes and attaching documents makes it so easy and efficient. I have used other CRM systems and this is by far better.

Cons

It would be good if it had a desktop app. Haven't really come across functions I don't like so its hard to say the cons.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BF

Bec F.

Support Coordinator

Hospital & Health Care

### "5 stars - highly recommended. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2026

Overall, my experience with Astalty was positive. The platform was straightforward to use, and most tasks could be completed efficiently. The interface was generally easy to navigate, and it helped streamline processes and save time. I would recommend Astalty as a useful and effective platform. Getting assistance via email has been great.

Pros

The platform was easy to navigate, reliable, and streamlined the process efficiently. I particularly liked the clear interface, responsive performance, and how it saved time by keeping everything organised in one place.

Cons

There wasn't anything I particularly disliked. There are a few opportunities to improve usability and streamline some processes, but overall it worked well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Audie Art C.

Customer Relationship Associate

Information Technology and Services

### "Easy to use and keeps everything organized"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 1, 2026

Overall, I had a positive experience using Astalty. It helped keep work organized and made it easier to stay on top of tasks. Once I got familiar with the platform, it was straightforward to use and did what I needed it to do. It was a helpful tool for keeping things running smoothly.

Pros

I liked how easy it was to keep everything organized in one place. It helped us manage our tasks and made it easier to keep track of what needed to be done. The interface was simple enough to learn, and after using it for a while, it became part of my daily workflow.

Cons

There were a few times when I wished some features were a little more flexible or had more customization options. It also took a bit of time to get used to where everything was at first, but nothing that really affected my overall experience.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

MF

Maddy F.

Support Coordintaor

Public Relations and Communications

### "Making life easier with tracking tasks"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

July 1, 2026

No complaints overall experience is great and will continue to use the product. It's great to have feedback taken on board and see regular changes made which are reported by users

Pros

It's very easy to use and a straight forward product. Regular updates keep the product responsive and up to date. Great no longer having to remember when my reports are due with the tasks feature!

Cons

Would be beneficial to have a time section where we can time how much work we are doing for our participants.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Ashleigh P.

Support Coordinator

Hospital & Health Care

### "The best NDIS CRM platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2026

My overall experience has been very positive. The system is intuitive, efficient and designed with the user in mind. It has significantly reduced administrative time, making it easier to focus on supporting participants rather than completing paperwork. Features like shared contacts, templates and quick access to client information have made a noticeable difference to my productivity, and I would happily recommend Astalty to other Support Coordinators.

Pros

Astalty is extremely user-friendly and has saved me a significant amount of time in my role. I love being able to quickly copy and paste client information into referral forms, which makes completing paperwork much more efficient. The shared contacts feature is excellent because contacts can be linked across multiple clients, so you don't have to repeatedly enter the same information. This is a huge improvement over ShiftCare, which I previously used. I also really like the ability to create templates for frequently used documents and emails, which streamlines my workflow even further. Overall, it has made my day-to-day work much faster and more organised.

Cons

Only thing I've come across is when I go to the plan manager on a clients page, it takes me out of the client and I have to go back in. If i could copy and paste while in the clients profile that would be a plus.

Switched from

[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)

Changed companies, they where using astalty and wow so much better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sarah S.

Support Coordinator

Consumer Services

### "The best case noting system I've used – just needs a mid-tier pricing option"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 30, 2026

My overall experience has been excellent. Astalty has streamlined my day-to-day work and significantly reduced the amount of administration I need to do. As an NDIS Support Coordinator, I spend a lot of time writing case notes, completing referrals and preparing reports, and Astalty has made those tasks much faster and easier. The system is straightforward to learn, reliable, and clearly designed with service providers in mind. I would definitely recommend it to other Support Coordinators and Recovery Coaches looking for an efficient case management system.

Pros

Astalty has been by far the best case noting system I've used. It's simple, intuitive and doesn't feel overwhelming. I love that it stores all of my client information in one place and the templates automatically pre-fill participant details, which saves a huge amount of time. One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across. It has made my workflow much more efficient. I also like that it calculates my billable hours and keeps my client list organised, making it much easier to manage my workload.

Cons

My only real criticism is the pricing structure. There is quite a big jump between the free plan and the $64 per month subscription. I don't use the Xero invoicing features, but I still need the client management, case notes, templates and billable hours tracking. It would be great to see a mid-tier subscription for sole traders or smaller businesses that don't need the full accounting features but are happy to pay for the core case management tools. It would also be fantastic to see integrations with other accounting platforms like HNRY and MYOB. Many sole traders use these instead of Xero, and being able to generate or sync invoices directly would save a lot of time and reduce the need to manually recreate invoices in another system. Other than that, I haven't had any major issues.

Alternatives considered

[Brevity](https://www.capterra.com/p/266848/Brevity/)

[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)

[splose](https://www.capterra.com/p/240945/Splose/)

Reasons for choosing Astalty

Astalty was much simpler and more intuitive than the other platforms I looked at. As a sole trader, I wanted a system that focused on client management, case notes and billable hours without being overly complex. The templates, pre-filled client information and copy and paste features save me a significant amount of time every day. It was also quick to learn, easy to navigate and felt designed around the workflow of NDIS Support Coordinators rather than being an overly complicated practice management system. Overall, it offered the best balance of functionality, ease of use and efficiency for the way I work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PP

Patricia P.

Support Coordinator

Health, Wellness and Fitness

### "You can teach an old dog new tricks after all. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2026

I like having everything in one program, When I've shown other providers how I keep my notes and how it links up with invoicing everyone is impress.

Pros

Easy to use and everything in one program. Astalty helps me stay NDIS compliant. My files and notes are easy to retrieve when NDIS unexpectedly phone, it's all there in front of me.

Cons

Honestly there's nothing I don't like about Astalty. I'm not a confident computer user but I've found Astalty easy to operate and everything is in one program.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Sandy L.

Support coordinator

Individual & Family Services

### "Time saving software that meets all our support coordinators needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2026

Astalty is perfect for support coordinator businesses. I am a small business who hires sub contractors who work remotely. The software enables me to monitor my staff progress notes and billing, run reports to identify clients with no plans or who have not had any contact for a number of days. It has removed the issue of 'accidentally' deleting files or progress notes. All reports, progress notes and budgets are stored neatly within each clients file. It has reduced my billing time significantly. The support is great, the user guide is always up to date, and Astalty proactively seeking feedback to make the system work better.

Pros

Astalty makes billing and monitoring payments quick and easy- it creates and sends all of my invoices out at a click of a button. I have not had to use Xero which has saved me some money. I love that Astalty enables me to save all of my clients progress notes and files in an organised and that I have control over which staff members can access certain files.

Cons

The inability to be refunded when a staff member leaves - if we pay12 months for an additional user and only use 1 month- I would like to be refunded the 11months ($586) remaining. I also don't like how our business templates changed format when uploaded it is a custom template- we are not using our custom templates on Astalty as a result and still having to complete these manually.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing Astalty

I considered shift care however Astalty seemed better tailored to support coordination.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IM

Imogen M.

Support Coordinator

Hospital & Health Care

### "What organisational dreams are made of"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2026

It has been great so far. I have not encountered any difficulties or problems. I am able to access what I need at a fast and easy rate.

Pros

Astalty is relatively easy to use. I have used it at two different providers now. Everything is in the one place, and the more buttons you click, the more things you find! I find it great for organising and is super easy to access.

Cons

I haven't so far had any difficulties - sometimes the server can be down but is fixed relatively quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/274996/Astalty/reviews/)

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