# Astalty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Astalty Software - reviews, pricing plans, popular comparisons to other Social Work Case Management products and more. Source: https://www.capterra.com/p/274996/Astalty --- # Astalty Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Astalty ## What is Astalty? Astalty is an NDIS software built for Australian disability service providers. Over 1,500 businesses across Australia use Astalty to manage scheduling, support coordination, participant management, invoicing, and compliance in one platform. Built for the complexity of the NDIS, Astalty handles SCHADS award compliance, PRODA bulk upload, GPS clock-in and clock-out, e-signatures, automated alerts, and a compliance dashboard that keeps you audit-ready. Whether you deliver SIL, community access, in-home support, support coordination, allied health, or recovery coaching, Astalty connects your whole operation. Support workers access their roster, log progress notes, view previous case notes, and upload documents including NDIS Worker Screening checks directly from the mobile app. When you contact our support team, you're talking to someone who understands your work. 300+ five-star Google reviews. ISO 27001 certified. All data hosted on Australian servers. ## What is Astalty used for? [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Top alternative Featured Overall rating Based on 199 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price A$30 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Astalty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://astalty.com.au&name=Astalty) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Astalty 4.8 (199) VS. [4.7 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting Price A$30 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (199) Ease Of Use 4.3 (38) Value For Money 4.7 (191) Value For Money 4.4 (31) Customer Service 4.9 (193) Customer Service 4.6 (37) ## Astalty alternatives [4.5 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/) ## FAQs about Astalty Overview ### Which roles and teams benefit most from Astalty? Astalty is most used by support coordinators, disability services teams, and care administration staff who manage participant records, service plans, and ongoing case communication. Directors, managers, and finance leaders benefit from oversight workflows, using the platform to monitor operations, track outcomes, streamline intake, and improve reporting across support programs. Answer based on 47 reviews Overview ### What company size and industries is Astalty built for? Astalty is built mainly for small organizations, with 98% of reviewers from small businesses, and it serves Individual & Family Services most often at 36%. It also fits Hospital & Health Care at 21% and Mental Health Care at 15%, especially for social work case management. Answer based on 47 reviews Features and Usability ### What are the key features of Astalty? Astalty offers case management, client management, and referral tracking for tracking client records and service workflows. It includes scheduling, calendar management, and employee scheduling, plus task management and reminders. Reporting features include ad hoc reporting, customizable reports, dashboards, progress tracking, and compliance management. Integrations ### Which third-party tools and platforms does Astalty integrate with? Astalty integrates with 4 third-party tools: Docusign, Google Calendar, Microsoft Outlook, and Xero. These catalog integrations cover document signing, scheduling, email, and accounting workflows, giving Astalty direct connections to commonly used business platforms. Getting Started and Support ### What training and onboarding options does Astalty offer? Astalty provides in person training, live online sessions, webinars, documentation, and videos for team onboarding. In person and live online formats support guided instruction, webinars can cover feature overviews, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Astalty offer? Astalty offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback on support is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Who uses Astalty? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 199 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 199 reviews Customer Services & Support 20% Customer Services & Support 20% Administrative 19% Health & Medical 18% Entrepreneurs/ Owners 3% Others 40% Top industries Based on 199 reviews Hospital & Health Care 33% Individual & Family Services 29% Health, Wellness and Fitness 20% Mental Health Care 12% Other 6% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Notes 4.9 (104) 99.04% of 104 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Client Management 4.8 (92) 100.00% of 92 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Document Management 4.7 (86) 98.84% of 86 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Customizable Reports 4.7 (84) 95.24% of 84 reviewers that rated this feature as important or highly important Alter the layout and content of reports Goal Setting/Tracking 4.6 (74) 94.59% of 74 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time Compliance Management 4.7 (61) 100.00% of 61 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Astalty 33 features Generate one-off reports that meet information requirements Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Customize data fields to support various needs and use cases Alter the layout and content of reports Creation and customization of dashboards Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Electronic storage of staff/employee contact information and job status in a centralized repository Assign working shifts or tasks to employees based on their availability Establish measurable goals and objectives and track their progress over a specific period of time Manage the care, assistance, or services that take place in patient's home Predict labor requirements based on past and present data/trends Observe and track the demand, usage, progress or quality of a system, product, or user Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Log and store the source of contacts/leads Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Track and manage the scheduling of tasks Track and manage employee's work hours to improve payroll accuracy Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (199) 4.7 Based on 199 reviews ## Pricing Value for money 4.7 (191) Free Trial Free Version Support Worker A$30.00 Per User,Per Month Standard User A$64.00 Per User,Per Month Value for money 4.7 (191) 4.7 Based on 191 reviews ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (193) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (193) 4.9 Based on 193 reviews ## User reviews Overall rating 4.8 Based on 199 reviews Filter by rating 5(161) 4(38) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SM Sanisha M. Support Coordinator and Psychosocial Recovery Coach Civic & Social Organization ### "A helpful and reliable tool for Support Coordinators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 My overall experience has been positive. Astalty is reliable, user‑friendly, and supports the daily workflow of a Support Coordinator really well. It helps me manage participants, budgets, documents, and case notes in one place. The value for money is good because it genuinely reduces admin time. I use Astalty every day, and it has made my workload easier and more organised. Pros Astalty makes my support coordination work much more organised. It’s easy to track client information, upload documents, and write case notes quickly. The layout is simple, the reporting features are clear, and the system saves me time every day. The learning curve is very small, and I was able to use it confidently straight away. Customer support has also been helpful and responsive. Cons Some features can be a little slow or require extra clicks, especially when switching between sections or loading participant profiles. There are occasional small bugs, but they don’t stop me from completing tasks. I would also like to see smoother management tools for budgets and service bookings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Toni C. Support Coordinator Non-Profit Organization Management ### "Love using Astalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Fantastic, especially after my experiences with other CRM systems. It lets me casenote and keep track on the go. Pros It is intuitive and very easy to use. It reduces my admin time significantly allowing me to focus on what my participants need. Case notes and attaching documents makes it so easy and efficient. I have used other CRM systems and this is by far better. Cons It would be good if it had a desktop app. Haven't really come across functions I don't like so its hard to say the cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Bec F. Support Coordinator Hospital & Health Care ### "5 stars - highly recommended. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with Astalty was positive. The platform was straightforward to use, and most tasks could be completed efficiently. The interface was generally easy to navigate, and it helped streamline processes and save time. I would recommend Astalty as a useful and effective platform. Getting assistance via email has been great. Pros The platform was easy to navigate, reliable, and streamlined the process efficiently. I particularly liked the clear interface, responsive performance, and how it saved time by keeping everything organised in one place. Cons There wasn't anything I particularly disliked. There are a few opportunities to improve usability and streamline some processes, but overall it worked well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Audie Art C. Customer Relationship Associate Information Technology and Services ### "Easy to use and keeps everything organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2026 Overall, I had a positive experience using Astalty. It helped keep work organized and made it easier to stay on top of tasks. Once I got familiar with the platform, it was straightforward to use and did what I needed it to do. It was a helpful tool for keeping things running smoothly. Pros I liked how easy it was to keep everything organized in one place. It helped us manage our tasks and made it easier to keep track of what needed to be done. The interface was simple enough to learn, and after using it for a while, it became part of my daily workflow. Cons There were a few times when I wished some features were a little more flexible or had more customization options. It also took a bit of time to get used to where everything was at first, but nothing that really affected my overall experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Maddy F. Support Coordintaor Public Relations and Communications ### "Making life easier with tracking tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 1, 2026 No complaints overall experience is great and will continue to use the product. It's great to have feedback taken on board and see regular changes made which are reported by users Pros It's very easy to use and a straight forward product. Regular updates keep the product responsive and up to date. Great no longer having to remember when my reports are due with the tasks feature! Cons Would be beneficial to have a time section where we can time how much work we are doing for our participants. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Ashleigh P. Support Coordinator Hospital & Health Care ### "The best NDIS CRM platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 My overall experience has been very positive. The system is intuitive, efficient and designed with the user in mind. It has significantly reduced administrative time, making it easier to focus on supporting participants rather than completing paperwork. Features like shared contacts, templates and quick access to client information have made a noticeable difference to my productivity, and I would happily recommend Astalty to other Support Coordinators. Pros Astalty is extremely user-friendly and has saved me a significant amount of time in my role. I love being able to quickly copy and paste client information into referral forms, which makes completing paperwork much more efficient. The shared contacts feature is excellent because contacts can be linked across multiple clients, so you don't have to repeatedly enter the same information. This is a huge improvement over ShiftCare, which I previously used. I also really like the ability to create templates for frequently used documents and emails, which streamlines my workflow even further. Overall, it has made my day-to-day work much faster and more organised. Cons Only thing I've come across is when I go to the plan manager on a clients page, it takes me out of the client and I have to go back in. If i could copy and paste while in the clients profile that would be a plus. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Changed companies, they where using astalty and wow so much better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sarah S. Support Coordinator Consumer Services ### "The best case noting system I've used – just needs a mid-tier pricing option" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2026 My overall experience has been excellent. Astalty has streamlined my day-to-day work and significantly reduced the amount of administration I need to do. As an NDIS Support Coordinator, I spend a lot of time writing case notes, completing referrals and preparing reports, and Astalty has made those tasks much faster and easier. The system is straightforward to learn, reliable, and clearly designed with service providers in mind. I would definitely recommend it to other Support Coordinators and Recovery Coaches looking for an efficient case management system. Pros Astalty has been by far the best case noting system I've used. It's simple, intuitive and doesn't feel overwhelming. I love that it stores all of my client information in one place and the templates automatically pre-fill participant details, which saves a huge amount of time. One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across. It has made my workflow much more efficient. I also like that it calculates my billable hours and keeps my client list organised, making it much easier to manage my workload. Cons My only real criticism is the pricing structure. There is quite a big jump between the free plan and the $64 per month subscription. I don't use the Xero invoicing features, but I still need the client management, case notes, templates and billable hours tracking. It would be great to see a mid-tier subscription for sole traders or smaller businesses that don't need the full accounting features but are happy to pay for the core case management tools. It would also be fantastic to see integrations with other accounting platforms like HNRY and MYOB. Many sole traders use these instead of Xero, and being able to generate or sync invoices directly would save a lot of time and reduce the need to manually recreate invoices in another system. Other than that, I haven't had any major issues. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) [splose](https://www.capterra.com/p/240945/Splose/) Reasons for choosing Astalty Astalty was much simpler and more intuitive than the other platforms I looked at. As a sole trader, I wanted a system that focused on client management, case notes and billable hours without being overly complex. The templates, pre-filled client information and copy and paste features save me a significant amount of time every day. It was also quick to learn, easy to navigate and felt designed around the workflow of NDIS Support Coordinators rather than being an overly complicated practice management system. Overall, it offered the best balance of functionality, ease of use and efficiency for the way I work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Patricia P. Support Coordinator Health, Wellness and Fitness ### "You can teach an old dog new tricks after all. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 I like having everything in one program, When I've shown other providers how I keep my notes and how it links up with invoicing everyone is impress. Pros Easy to use and everything in one program. Astalty helps me stay NDIS compliant. My files and notes are easy to retrieve when NDIS unexpectedly phone, it's all there in front of me. Cons Honestly there's nothing I don't like about Astalty. I'm not a confident computer user but I've found Astalty easy to operate and everything is in one program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sandy L. Support coordinator Individual & Family Services ### "Time saving software that meets all our support coordinators needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Astalty is perfect for support coordinator businesses. I am a small business who hires sub contractors who work remotely. The software enables me to monitor my staff progress notes and billing, run reports to identify clients with no plans or who have not had any contact for a number of days. It has removed the issue of 'accidentally' deleting files or progress notes. All reports, progress notes and budgets are stored neatly within each clients file. It has reduced my billing time significantly. The support is great, the user guide is always up to date, and Astalty proactively seeking feedback to make the system work better. Pros Astalty makes billing and monitoring payments quick and easy- it creates and sends all of my invoices out at a click of a button. I have not had to use Xero which has saved me some money. I love that Astalty enables me to save all of my clients progress notes and files in an organised and that I have control over which staff members can access certain files. Cons The inability to be refunded when a staff member leaves - if we pay12 months for an additional user and only use 1 month- I would like to be refunded the 11months ($586) remaining. I also don't like how our business templates changed format when uploaded it is a custom template- we are not using our custom templates on Astalty as a result and still having to complete these manually. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Astalty I considered shift care however Astalty seemed better tailored to support coordination. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Imogen M. Support Coordinator Hospital & Health Care ### "What organisational dreams are made of" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 It has been great so far. I have not encountered any difficulties or problems. I am able to access what I need at a fast and easy rate. Pros Astalty is relatively easy to use. I have used it at two different providers now. Everything is in the one place, and the more buttons you click, the more things you find! I find it great for organising and is super easy to access. Cons I haven't so far had any difficulties - sometimes the server can be down but is fixed relatively quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/274996/Astalty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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