--- title: "Astalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Astalty the right Social Work Case Management solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/274996/Astalty/reviews/" page_type: "reviews" language: "en" --- Astalty 4.8 (200) [View alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Astalty Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Sarah S Support CoordinatorConsumer Services, Self-employedUsed the software for: 1-2 years. “One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across.“ June 30, 2026 UA Uisce A Support CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Also when you void the invoice, all the details disappear which makes it difficult to go back into tasks and figure out which tasks made up the invoice in which you need to resend.“ June 15, 2026 SS Sanamdeep singh S Suppport coordinatorGovernment Relations, 2 - 10 employeesUsed the software for: 6-12 months. “It supports my work as a support coordinator by keeping tasks, client information, and reporting in a central, easy‑to‑navigate system. While there are areas that could be refined, the platform is reliable and has helped me maintain strong workflow momentum and deliver consistent outcomes for clients.“ June 10, 2026 KK Kristy K Clinical LeadMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Initially I found it a little overwhelming that the case notes were not sectioned by month and instead appeared as one continuous list. When reviewing a participant's history, it could feel daunting to navigate through a large number of notes.“ June 1, 2026 SA Samantha A Co-DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years. “One of the features I really like about Astalty is the ability to add photos directly to participant files, which helps personalise records and makes identification easier for staff.“ June 1, 2026 bw bec w support coordinatorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the original screen and you have to complete some of the same/similar information.“ June 8, 2026 SF Shay F DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports.“ June 2, 2026 WC Wendy C NDIS Support Coordinator and DirectorGovernment Administration, 2 - 10 employeesUsed the software for: More than 2 years. “Having to void the invoice and generating another invoice with a new number can be confusing for Plan Managers/NDIA“ June 4, 2026 ## Showing most helpful reviews Showing 1-25 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Audie Art C. Customer Relationship Associate Information Technology and Services Used the software for: 1-2 years ### "Easy to use and keeps everything organized" July 1, 2026 5.0 Overall, I had a positive experience using Astalty. It helped keep work organized and made it easier to stay on top of tasks. Once I got familiar with the platform, it was straightforward to use and did what I needed it to do. It was a helpful tool for keeping things running smoothly. Pros I liked how easy it was to keep everything organized in one place. It helped us manage our tasks and made it easier to keep track of what needed to be done. The interface was simple enough to learn, and after using it for a while, it became part of my daily workflow. Cons There were a few times when I wished some features were a little more flexible or had more customization options. It also took a bit of time to get used to where everything was at first, but nothing that really affected my overall experience. Review Source NR Natalie R. Support Coordinator Individual & Family Services Used the software for: 6-12 months ### "Software for sole-trader support coordination" June 5, 2026 5.0 I don't usually consider myself particularly tech-savvy, and I often find new software difficult to learn. However, I took to Astalty very quickly. I believe this is largely due to its user-friendly interface, which makes information easy to find, along with the super helpful user guide. Since using Astalty, I have been able to streamline my workflow, reduce administrative time, and improve the way I manage client information and service delivery. This had led to better outcomes for my clients and also improved the efficiency and profitability of my business. Win-win! I highly recommend Astalty to other service providers who are looking to optimise their practice. Pros Astalty has been a game-changer for my business. As a sole trader, I previously spent countless hours tracking billable time, locating client information, managing referrals, and completing invoicing outside of business hours. Astalty brings everything together in one place, helping me to stay organised, work more efficiently, and spend less time on administration. As a result, I can focus more of my time and energy on providing quality support to my clients. Cons I created a number of templates for my business, such as consent and information-sharing forms. While the initial setup took some time to learn, once I understood the process it became one of the most valuable features of the program. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Astalty has a wider range of features and had better reviews. Very happy with my choice. Review Source CM Carissa M. Director Mental Health Care Used the software for: 2+ years ### "Good overal system " June 3, 2026 4.0 Excellent - The team are very responsive and take on board constructive feedback about features you'd like to see added or improved. Pros ASTALTY has been relatively straightforward to learn. It also comes with training video's and slides that take you through every process step-by-step. Cons Funding Periods and including this into templates for Schedule of Supports. Currently you have include this information in the budget to get it to auto generate into your document. Reporting - needs some attention so you can customise what data you are needing to capture. Budget monitoring - currently it only monitors the default charge correctly and often this doesn't reflect available funding still making it easy to over spend with the funding periods in place. Price - It would be good to be able to pick and choose the features you needs and leave out the rest. Templates and Forms - there aren't may built into the system already so you have to create everything from scratch. It would be good to see actual risk assessment, support plans etc built directly into the system instead of form generating. The risks section - doesn't hit the mark for actual risk assessment. Compliance - It would be great to see this built into the platform so you had a dedicated space to upload all policies and procedures and have them marked as read for your staff. Review Source WY Wayne Y. Support Coordination Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and great for staying organised" June 1, 2026 5.0 I’ve had a really good experience using Astalty. It’s very easy to configure and use compared to the previous software I was using for Support Coordination. It helps me stay organised, manage participants, and keep on top of my daily workload without overcomplicating things. Pros Good value for money, very user-friendly, helpful support, easy access to client information, reliable calendar and reminders, solid reporting (with room for flexibility), and no major bugs or issues affecting daily use. Cons There’s not much to complain about, but like any system there are always small things that can be improved over time. Overall, it does what I need it to do, and I’m keen to see the future of Astalty and what new features it brings. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) The switch was made at a company level, but it has been a positive change as Astalty is easier to use and helps me stay more organised in my role, especially for Support Coordination. Review Source JP Jamie P. Support Coordinator Management Consulting Used the software for: 2+ years ### "Brilliant System!" June 16, 2026 5.0 I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far! The team behind the scenes are fabulous and know the industry inside-out (which is likely why and how they've built such an incredible system). Pros Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month for their entry level subscpritions). The responsiveness of the Astalty team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user - I'm a MYOB user, and I have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the Astalty team convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight! The updates which come out are well explained, and logical. The support coordination role is so incredibly challenging that I don't think I would have hung in there some days if I didn't have the most intuitive CRM at my fingertips to deal with the admin! Cons There is nothing I dislike about Astalty. There is nothing that I annoys me about it, and nothing that I wish would change. Zero complaints from me! Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I switched from Careview - however Careview wasn't in the product list provided. I was limited in the number of client profiles I could create without the cost increasing significantly in Careview. The interface wasn't as intuitive as I needed, and I was spending too long on the billing side of things. So many other coordinators recommended Astalty to me, the cost was very competititive, and the demonstration the Astalty team took me through showed me how easy it would be to use. The support offered for the merge was also excellent. Review Source CC Chas C. Specialist Support Coordinator and Team Leader Hospital & Health Care Used the software for: 2+ years ### "Astalty - Would Highly Reccommend" June 12, 2026 4.0 Positive, I have used other systems such as lumary, denmax, and many others and this is the easiest to navigate and utilise. The response to questions about how to do an action within Astalty is also excellent and is usually received within an hour or less. Pros I like the ease of use and options it provides; it is also very cost-effective. Funding tracking is an excellent option, and all the other options align very well with the role of support coordination and the management of a support coordination team, such as team reports, billables, etc. It is also a very easy system to teach beginners. Cons It sometimes gives incorrect funding remaining. I have been unable to identify what is causing this glitch yet. Switched from [Lumary Care Management](https://www.capterra.com/p/215880/LUMARY-CARE-MANAGEMENT/) Moved organisations and found Astalty to be much more intuitive to use Review Source AS Amanda S. Support Coordination Government Administration Used the software for: 1-2 years ### "An Essential Tool for NDIS Support Coordinators" June 9, 2026 5.0 My overall experience with Astalty has been extremely positive. As an NDIS Support Coordinator, I find the platform intuitive, efficient, and well-designed for the specific requirements of Support Coordination. It has streamlined my administrative tasks, improved organisation, and made it easier to manage participant information, case notes, tasks, and funding oversight in one central location. The system is reliable, easy to navigate, and continues to evolve with regular updates and improvements. Astalty has helped me work more efficiently, allowing me to spend less time on administration and more time supporting participants to achieve their goals. I would highly recommend it to other Support Coordinators and NDIS providers. Pros What I like most about Astalty is that it has been designed specifically for NDIS Support Coordination. The platform is intuitive, easy to navigate, and brings everything I need into one place, including participant information, case notes, task management, funding tracking, and reporting. It saves me a significant amount of administrative time, helps me stay organised, and ensures I can efficiently manage my participants' supports. I also appreciate that the team behind Astalty is responsive to feedback and continuously improves the system to meet the needs of Support Coordinators. Cons I have not encountered any major issues with Astalty. The only challenge was the initial learning curve while becoming familiar with all the features, but this was quickly overcome thanks to the user-friendly design and excellent support provided by the team. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I chose Astalty over other products because it is specifically designed for NDIS Support Coordinators and focuses on the features that are most important to my role. I found the platform more intuitive and easier to navigate than other systems I explored. Astalty provides everything I need in one place, including participant management, case notes, task tracking, funding oversight, reporting, and invoicing, which helps reduce administrative workload and improve efficiency. I also appreciated the responsive customer support and the team's commitment to continuously improving the platform based on user feedback. Overall, Astalty offered the best balance of functionality, ease of use, and value for my business. Review Source AB Alecia B. Support coordinator Individual & Family Services Used the software for: 1-2 years ### "Astalty is the Best for our business " June 9, 2026 5.0 Our overall experience with Astalty has been extremely positive. The platform has helped us improve efficiency, organisation, and consistency across our business. It has simplified client management, streamlined documentation processes, and provided greater oversight of service delivery and compliance requirements. The user-friendly interface, combined with responsive support and ongoing development, has made Astalty an invaluable tool for our organisation. We would highly recommend it to other providers looking for a practical and effective CRM solution. Pros The ease of use and intuitive design are what stand out most about Astalty. The platform makes it simple to manage client information, case notes, tasks, and documentation all in one place. It has streamlined our workflows, reduced administrative burden, and improved visibility across our team. The system is easy to learn, reliable, and continually improving based on user needs. Cons There is very little to dislike about Astalty. As with any growing platform, there are always opportunities for additional features and enhancements, particularly around reporting and customisation options. However, the team appears receptive to feedback and committed to ongoing improvements, which has made the experience very positive overall. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Both systems were behind and didnt meet the needs of an SC , Both programs lagged in speed and this was a big factor with our time management Review Source MB Michelle B. Support Coordinator Recovery Coach Mental Health Care Used the software for: 2+ years ### "Great All-in-One System" June 9, 2026 5.0 After 3 years of use, Astalty has been a reliable and efficient system that I would confidently recommend to other NDIS professionals. Pros Provides great value by combining client records, notes, invoicing, and compliance into one system, reducing the need for multiple platforms. Support is responsive and understands the NDIS space, and the platform is easy to use and navigate, even for new users. It’s useful for tracking client activity and workload, while keeping all client information organised and linked for better continuity. The Xero integration is seamless and makes invoicing simple. Cons There is a slight learning curve at the beginning, and it can take a bit of time to fully understand all the features and setup. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I chose Astalty over alternative products because I found it more suitable for my needs, particularly for client management and overall ease of use. It felt more aligned with how I work and provided better functionality in one system. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) As I onboarded more clients I needed a system that allowed me to track everything effectively. Review Source bW bec W. support coordinator Mental Health Care Used the software for: 1-2 years ### "Why I like Astalty " June 8, 2026 4.0 I really like working with Astalty. I find it easy to use and if I have any issues the support is amazing for resolving issues. I've used other systems (careview) previously and this is much easier and user friendly Pros I like that I can have all of my participant info in one spot. I am really enjoying adding alerts for particular participants that makes my job so much easier when I have a high case load and conflicting priorities. Cons The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the original screen and you have to complete some of the same/similar information. Once a contact is created they should just appear in the participants contacts (as you have to create within a participants file anyway) Switched from [CareVision](https://www.capterra.com/p/199202/CareVision/) wanted more user friendly service to capture and retain information (transitioned from careview connect) but not listed in the dropdown menu Review Source AC Alison C. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Powerful, Reliable, and Incredible Value for Money" June 1, 2026 5.0 My overall experience with Astalty has been excellent. I've been using it for two years and it has become an essential part of how I manage my Support Coordination business. The system is reliable, easy to use, and continues to evolve with the needs of the sector. What has impressed me most is that Astalty combines powerful functionality with exceptional customer support, which is something I've rarely found in other CRMs. The team genuinely listens to feedback and is committed to ongoing improvement. As someone who has used many CRMs and even designed my own in a previous business, I can confidently say that Astalty is the best CRM I've worked with and offers outstanding value for money. Pros Astalty is the first CRM I've used that genuinely feels like it was built for Support Coordinators. Having used numerous CRMs over the years—and even designed my own in a previous business—I appreciate how intuitive, comprehensive, and efficient it is. The workflows, automation, compliance features, and participant management tools save me significant time while helping me deliver a better service. The support is also exceptional; the team is responsive, knowledgeable, and genuinely invested in improving the platform. For the price, the value for money is outstanding. Cons One feature I'm particularly looking forward to is the introduction of budget periods. However, given the pace of development and the team's commitment to continuous improvement, I'm confident this is already on the roadmap and will only make an already excellent system even better. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Astalty I ultimately chose Astalty because it was the easiest to set up, is specifically designed for Support Coordination, and offers the best value for money. After using it for two years, the exceptional customer support has become another major reason I would continue to choose Astalty over other options. Switched from [splose](https://www.capterra.com/p/240945/Splose/) I switched from Splose because Astalty is specifically designed for Support Coordination. It better reflects the way Support Coordinators work, with features and workflows that are tailored to the NDIS sector, making my day-to-day work much more efficient. Review Source JB Julie B. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Excellent CRM for NDIS Providers with Outstanding Support" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. It has become an essential part of running my support coordination business due to its simplicity, reliability, and excellent functionality. The system makes it easy to manage participant records, monitor hours and budgets, generate reports, and create invoices through its Xero integration. What really sets Astalty apart is the customer service. The support team is responsive, knowledgeable, and genuinely committed to helping users get the most out of the platform. Whenever I have needed assistance, I have received prompt and helpful responses. The reporting features are particularly valuable, allowing me to keep track of participant funding utilisation and staff workloads with minimal effort. The e-signature functionality is also very useful for managing service agreements and consent forms electronically. Overall, Astalty provides an excellent balance between functionality and ease of use. It has streamlined many of my business processes and significantly reduced administrative workload. I would highly recommend it to other NDIS providers looking for a practical, reliable, and well-supported CRM solution. Pros \* Simple and easy to learn, with an intuitive interface that doesn’t require extensive training. \* Outstanding customer support that is always quick to respond and helpful when resolving issues or explaining features. \* Local company with a strong understanding of the needs of NDIS providers. \* Excellent participant record management, making it easy to store, access, and retrieve information. \* Powerful reporting capabilities that help monitor participant budgets, support coordinator hours, and weekly utilisation. \* Seamless integration with Xero, including easy batch invoice creation that saves significant administration time. \* Extensive reporting options that are straightforward to create, customise, and manage. \* Ability to send service agreements, consent forms, and other documents electronically for signature. \* E-signature pricing is very reasonable at $1.00 per signature request, regardless of how many documents are included in the same request. Cons The e-signature functionality attracts an additional cost. However, the pricing is very reasonable and represents good value for the convenience it provides. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty I chose Astalty over other options such as Splose and ShiftCare because it offered the best balance of functionality, simplicity, and value for an NDIS support coordination business. Astalty was easier to understand and implement, with a more intuitive workflow for managing participants, case notes, reporting, invoicing, and compliance requirements. The customer support was a major deciding factor. The team is responsive, approachable, and genuinely invested in helping users succeed. As a local company, they also have a strong understanding of the Australian disability sector and NDIS requirements. Astalty’s reporting capabilities, participant management, document storage, Xero integration, and e-signature functionality provided everything I needed in a single platform. Compared to other systems, it felt less complex, more practical for daily use, and better aligned with the way support coordination services operate. Review Source JD Jye D. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Straightforward and Easy to Use" June 3, 2026 5.0 My overall experience with Astalty has been was positive. It felt straightforward, organised, and easy to navigate, which made day-to-day tasks simple to manage. While there were a few areas that could be more flexible or intuitive, the platform generally worked well and made the overall process easier. Pros What I liked most about Astalty was how straightforward and easy it was to use and the offline time it has saved for things like invoicing and billing. The interface felt clean, the workflows made sense, and it was easy to find what I needed without overcomplicating the process. Cons What I liked least about Astalty was that some parts could feel a little rigid or less intuitive at first, especially when trying to complete less common tasks. A few workflows could be smoother or clearer, but overall it was still easy enough to use once I became familiar with it. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty We considered a few alternatives, including ShiftCare, Brevity, and Lumary, but Astalty felt like the best fit overall for ease of use, NDIS-specific workflows, and day-to-day practicality. Review Source HP Hannah P. Support Coorinator Insurance Used the software for: 1-2 years ### "User friendly and makes workload easier to manage" June 3, 2026 4.0 Overall, I enjoy using the Astalty program for its accessibility and how much easier it makes managing my workload. I like having everything in one portal, which saves time and keeps things organised. One of the features I value most is how it helps me stay on track with funding, giving me clear visibility so nothing slips through the cracks. The reminders for tasks are also incredibly helpful, especially when juggling multiple responsibilities. Astalty keeps me focused, informed, and confident that I’m meeting all my requirements without unnecessary stress. Pros That it can generate reports,. adding in information ready, saves manually entering, and everything can be accessed from one portal, its easy to use unlike some other portals I have used in past. I also like the talk to text option. I like the Esign option within program and the reminders to keep me on track and up to date. Cons In the past I have experienced the spell check whilst in notes not working, or it can freeze. Sometimes it doesn't let me edit a note and options on side are not available (such as date, time for note), and makes me write a new one underneath Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Left the last company which was using Insight program, but the system they used was not as user friendly, everything was confusing to use and didnt know where to find things Review Source MF Marie F. Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Transition into working for Myself" June 2, 2026 5.0 Astalty has been the difference between making the transition from working for a large company to successfully working for myself, I could not have done it without Astalty. I tested several others when trying to decide what product would work best for me and Astalty has exceeded my expectations. Pros It is is easy to use, great value for money with great support behind it-what more could you ask for. Cons So far I haven't really found anything that I don't like, it has more features than I am currently using. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty it was much easier to use and far more relevant to Support Coordination Review Source DL Damon L. Senior Support Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Streamlined Workflows and Outstanding Support Coordination Tools" June 2, 2026 5.0 My overall experience with Astalty has been excellent. It has streamlined our workflow, reduced administration time, and made Support Coordination much more efficient. The combination of fast performance, easy billing, automated task reminders, and organisation-specific templates has significantly improved our day-to-day operations. The platform is intuitive, reliable, and has helped create a more efficient and productive work environment. I would confidently recommend Astalty to other organisations looking for a modern and effective CRM and case management platform. Pros Astalty has made my job much easier. The system is user-friendly, fast, and well organised. The templates and forms already set up for our organisation save a significant amount of time and make documentation more consistent. The billing system is a breeze to use and has greatly simplified Support Coordination administration. Astalty is fast, reliable, and has eliminated many of the delays and slow loading issues we experienced with previous systems. The task reminder function is also an excellent feature, helping me keep track of follow-ups, future actions, and important deadlines so nothing gets missed. Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track participant progress, and deliver quality services. Cons I have not experienced any major issues so far. Any future improvements would be enhancements rather than addressing significant problems. Switched from [eTRACK+](https://www.capterra.com/p/166478/eTRACK/) Etrack was slow and useless, slow to load and always had technical errors. Review Source MS Markus S. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Top Notch SC Software" June 5, 2026 5.0 I have loved the experience with Astalty. The support team are amazing and answer all questions. The software is second to none for Support Coordinators. Pros I love how easy it is to use and that everything I need is in one place. As a support coordinator I spend a lot of time trying to find information and peoples documents. This really is a one stop shop for everything that I need. Other small business owners complain to me about how long it takes to do their invoicing and I explain that this takes me mere minutes to have it all the tasks fully invoiced. Cons At the start of me using this product learning some of the hidden features took a little while. Making sure the correct charge items were set up. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Wasn't functional for Support Coordination Switched from [splose](https://www.capterra.com/p/240945/Splose/) Wasn't functional for Support Coordination Review Source RD Rachel D. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Fantastic Support and Seamless Functionality: Astalty Review" June 23, 2026 5.0 My overall experience with the Astalty system has been fantastic! One of the standout features is the support team. They are truly exceptional—I've always received prompt responses and effective solutions to any technical difficulties I've encountered. Their willingness to assist and resolve issues quickly has made my experience much smoother and more enjoyable. It's reassuring to know that help is just a message away, which adds to my confidence in using the system. Overall, the combination of a robust platform and a stellar support team makes Astalty an invaluable tool in my daily workflow! Pros I absolutely love the Astalty system! It has completely transformed the way I work. The efficiency it brings to my daily tasks is remarkable. From streamlined processes to user-friendly interfaces, everything about it is designed with productivity in mind.The responsiveness of the system is impressive; I can quickly access the information I need without any hassle. Additionally, the integration with other tools I use makes it even more convenient. Overall, the Astalty system has significantly improved my workflow, allowing me to focus more on what truly matters. I highly recommend it to anyone looking for an efficient solution! Cons I would love to see an app version of the Astalty system! Having a mobile app would greatly enhance its accessibility and convenience. It would be fantastic to be able to access more features directly from my phone. Currently, mobile access can feel limited, and having a dedicated app would streamline my workflow even further. It would allow me to manage tasks, view important information, and communicate with my team on the go, making it easier to stay organized and productive. Overall, an app with expanded functionalities for mobile users would be a tremendous addition to the Astalty system! Review Source MM Melanie M. Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent System for Time Tracking and Case Management" June 2, 2026 5.0 love the way it keeps my support coordinators and myself accountable for the week. it has definitely helped to hit billable targets Pros I love how Astalty helps keep track of billables and keeps me on track. It makes it much easier to manage my day, record billable time as I go, and stay organised with participant tasks, appointments and follow-ups. Having everything in one place helps reduce missed billables and keeps me focused on what needs to be done Cons As a manager seeing the dashboard of my support coordinators billable hours for the week, i cant see the previous weeks Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Astalty more suited for support coordination Review Source IH Ivan H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Absolute Game-Changer for NDIS Support Coordinators" June 7, 2026 5.0 My overall experience with Astalty has been outstanding. It has transformed the way I manage my caseload, saving me hours of back-of-house paperwork each week. By streamlining everything from case notes to funding alerts, it frees up valuable time that is better spent delivering high-quality, direct support to clients. It is reliable, compliant, and an absolutely essential tool for any independent support coordinator looking to run an efficient, stress-free practice. Pros What stands out most about Astalty is how perfectly it minimises the administrative burden of NDIS compliance. The time-tracking and billing features are seamless, allowing for precise capture of every billable minute without the usual headache. Generating comprehensive progress reports and managing complex client funding buckets is incredibly intuitive. The platform is clearly built by people who understand the daily realities of support coordination, making it easy to keep track of multiple plan budgets, goals, and trackable outcomes all in one clean interface. Cons Honestly, there is very little to fault. If I had to pick something, it’s simply that the software has so many powerful features that it takes a moment of focused onboarding to fully appreciate everything it can do. However, their customer support and training resources are excellent, so any minor learning curve is ironed out very quickly. Review Source TM Tara M. Support Coordinator Individual & Family Services Used the software for: 2+ years ### "A Game Changer for My Support Coordination Business" June 3, 2026 5.0 Astalty is the first and only CMS I've used as a Support Coordinator, and I couldn't be happier with it. Prior to starting my own business, I worked in a Support Coordination role without a dedicated CMS, relying on multiple systems, spreadsheets, templates and manual processes. Looking back, tasks took significantly longer and there was much more administrative burden. Moving to Astalty as a sole trader was honestly a game changer. It's truly a one-stop shop for Support Coordinators. Pros \- Easy to navigate and user-friendly. - Affordable pricing, particularly for sole traders and small businesses. - Comprehensive training resources and ongoing support. - Regular updates and improvements based on user feedback. - All-in-one platform for client management, case notes, reporting, invoicing and compliance. - Saves significant time on administration tasks. Cons \- Some features take time to fully explore and utilise to their full potential. - The e-signature function can be a little difficult to use, as it's not always easy to view and edit the entire document before sending it out for signature. - Additional customisation options for reports and templates would be beneficial. Review Source MC Michelle C. Support Coordination Hospital & Health Care Used the software for: 6-12 months ### "A Surprisingly Simple, Streamlined System for NDIS Support Coordination" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. In a sector where many systems feel clunky, outdated, or overly complicated, Astalty stands out for its simplicity, speed, and user-friendly design. It genuinely reduces administrative friction and supports efficient, accurate management of NDIS participants. For Support Coordinators juggling high caseloads and complex needs, having a system that “just works” makes a noticeable difference. Astalty has become one of the easiest platforms I’ve used in the field, and it supports both productivity and clarity in a way that many other systems don’t. Pros Exceptionally easy to navigate — compared to other sector systems, Astalty feels intuitive from the first login. There’s no hunting through menus or guessing where things live. Purpose-built for Support Coordination — the workflows actually match how we operate day to day, which reduces admin time and cognitive load. Clean, uncluttered interface — everything is laid out logically, making it quick to update notes, track funding, and manage participant information. Fast to learn — even for new staff or those transitioning from other platforms, the learning curve is minimal. Reliable performance — pages load quickly, and the system doesn’t feel “heavy” or over-engineered. Cons Some features could benefit from deeper customisation options for complex participants. Reporting tools are functional but could be expanded to support more advanced data insights. Still, none of these issues impact day-to-day usability — they’re more “nice to have” improvements. Review Source CD Curtis D. Support Coordinator Mental Health Care Used the software for: 1-2 years ### "Support Coordinator" June 1, 2026 5.0 My overall experience with Astalty has been very positive. I would recommend Astalty to many different providers, as it's a very functional program that is very effective Pros I like the overall ease of use, support provided throughout the process of using Astalty. It is a very straightforward program to navigate and the services offered are accessible but easy to understand. As a Support Coordinator the overall depth to what can be used, it is exactly what is needed to help make my job that bit easier day in and day out Cons There isn't really much I liked the least, I believe the main feedback would be in some situations, clearer updates or more streamlined processes would improve the overall experience. Review Source SC Sally C. Support Coordinator Mental Health Care Used the software for: 6-12 months ### "Super practical, helpful and user friendly" June 2, 2026 5.0 I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. Pros I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. Cons Have not managed to link my calendar from outlook yet - I'm sure there is an easy solution for this but I am yet to look into it properly Review Source CL Chris L. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Support is fantastic" June 22, 2026 5.0 very good, and when hiccups pop up, support have been very patient and extremely helpful in making my experience positive Pros Asalty is relatively easy to use but the stand out feature is the customer support. When a fault is identified and reported, they are very quick to work with you to understand the issue and learn how to replicate the issue and before long, they implement fixes and advise the outcomes. Cons Takes a little bit to get used to the interface, its a little clunky working between screens, however support suggested having multiple Asalty tabs or windows open at once which has made a huge difference Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.