--- title: "Astalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Astalty the right Social Work Case Management solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/274996/Astalty/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Astalty 4.8 (200) [View alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Astalty Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Sarah S Support CoordinatorConsumer Services, Self-employedUsed the software for: 1-2 years. “One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across.“ June 30, 2026 UA Uisce A Support CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Also when you void the invoice, all the details disappear which makes it difficult to go back into tasks and figure out which tasks made up the invoice in which you need to resend.“ June 15, 2026 SS Sanamdeep singh S Suppport coordinatorGovernment Relations, 2 - 10 employeesUsed the software for: 6-12 months. “It supports my work as a support coordinator by keeping tasks, client information, and reporting in a central, easy‑to‑navigate system. While there are areas that could be refined, the platform is reliable and has helped me maintain strong workflow momentum and deliver consistent outcomes for clients.“ June 10, 2026 KK Kristy K Clinical LeadMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Initially I found it a little overwhelming that the case notes were not sectioned by month and instead appeared as one continuous list. When reviewing a participant's history, it could feel daunting to navigate through a large number of notes.“ June 1, 2026 SA Samantha A Co-DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years. “One of the features I really like about Astalty is the ability to add photos directly to participant files, which helps personalise records and makes identification easier for staff.“ June 1, 2026 bw bec w support coordinatorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the original screen and you have to complete some of the same/similar information.“ June 8, 2026 SF Shay F DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports.“ June 2, 2026 WC Wendy C NDIS Support Coordinator and DirectorGovernment Administration, 2 - 10 employeesUsed the software for: More than 2 years. “Having to void the invoice and generating another invoice with a new number can be confusing for Plan Managers/NDIA“ June 4, 2026 ## Showing most helpful reviews Showing 1-25 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Audie Art C. Customer Relationship Associate Information Technology and Services Used the software for: 1-2 years ### "Easy to use and keeps everything organized" July 1, 2026 5.0 Overall, I had a positive experience using Astalty. It helped keep work organized and made it easier to stay on top of tasks. Once I got familiar with the platform, it was straightforward to use and did what I needed it to do. It was a helpful tool for keeping things running smoothly. Pros I liked how easy it was to keep everything organized in one place. It helped us manage our tasks and made it easier to keep track of what needed to be done. The interface was simple enough to learn, and after using it for a while, it became part of my daily workflow. Cons There were a few times when I wished some features were a little more flexible or had more customization options. It also took a bit of time to get used to where everything was at first, but nothing that really affected my overall experience. Review Source CG Catherine G. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Support Coordinator Experience - Sole Trader" June 1, 2026 5.0 Excellent overall experience. I like that when I reach out for support, they respond quickly and really try to understand what I am trying to achieve. Pros Astalty can be as simple or as intricate as you want it to be. It is user friendly and intuitive and the support is excellent - both the FAQ's and videos and the very quick customer service. They listen when you suggest something that will be useful to add. It really is an all in one package for support coordination and it makes my role easier. It is easy to add employees or contractors to and it supports the back end of my business with integration to Xero. Excellent investment and great value for money. Cons It is generally easy to make a work around to if there is something that I want done differently to how it is normally set up. Alternatives considered [Halaxy](https://www.capterra.com/p/10039995/Halaxy/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Easy to use and have the features I need. Plus excellent customer service Switched from [Automated Care Platform](https://www.capterra.com/p/176083/Cliniconex/) I switched from Cliniko and Careview Neither with Support Coordinator specific and there were too many workarounds to do Review Source GM Grant M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Early adopter" June 1, 2026 5.0 The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. Pros They've always continued to evolve along with the ndis, helping me keep my business running smoothly Cons It would be good to have an AI assistant built into it, Reading and learning from all the documents that are uploaded about that client Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Did not support the work we needed to do Review Source SM Sanisha M. Support Coordinator and Psychosocial Recovery Coach Civic & Social Organization Used the software for: 6-12 months ### "A helpful and reliable tool for Support Coordinators" July 2, 2026 5.0 My overall experience has been positive. Astalty is reliable, user‑friendly, and supports the daily workflow of a Support Coordinator really well. It helps me manage participants, budgets, documents, and case notes in one place. The value for money is good because it genuinely reduces admin time. I use Astalty every day, and it has made my workload easier and more organised. Pros Astalty makes my support coordination work much more organised. It’s easy to track client information, upload documents, and write case notes quickly. The layout is simple, the reporting features are clear, and the system saves me time every day. The learning curve is very small, and I was able to use it confidently straight away. Customer support has also been helpful and responsive. Cons Some features can be a little slow or require extra clicks, especially when switching between sections or loading participant profiles. There are occasional small bugs, but they don’t stop me from completing tasks. I would also like to see smoother management tools for budgets and service bookings. Review Source JB Julie B. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Excellent CRM for NDIS Providers with Outstanding Support" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. It has become an essential part of running my support coordination business due to its simplicity, reliability, and excellent functionality. The system makes it easy to manage participant records, monitor hours and budgets, generate reports, and create invoices through its Xero integration. What really sets Astalty apart is the customer service. The support team is responsive, knowledgeable, and genuinely committed to helping users get the most out of the platform. Whenever I have needed assistance, I have received prompt and helpful responses. The reporting features are particularly valuable, allowing me to keep track of participant funding utilisation and staff workloads with minimal effort. The e-signature functionality is also very useful for managing service agreements and consent forms electronically. Overall, Astalty provides an excellent balance between functionality and ease of use. It has streamlined many of my business processes and significantly reduced administrative workload. I would highly recommend it to other NDIS providers looking for a practical, reliable, and well-supported CRM solution. Pros \* Simple and easy to learn, with an intuitive interface that doesn’t require extensive training. \* Outstanding customer support that is always quick to respond and helpful when resolving issues or explaining features. \* Local company with a strong understanding of the needs of NDIS providers. \* Excellent participant record management, making it easy to store, access, and retrieve information. \* Powerful reporting capabilities that help monitor participant budgets, support coordinator hours, and weekly utilisation. \* Seamless integration with Xero, including easy batch invoice creation that saves significant administration time. \* Extensive reporting options that are straightforward to create, customise, and manage. \* Ability to send service agreements, consent forms, and other documents electronically for signature. \* E-signature pricing is very reasonable at $1.00 per signature request, regardless of how many documents are included in the same request. Cons The e-signature functionality attracts an additional cost. However, the pricing is very reasonable and represents good value for the convenience it provides. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty I chose Astalty over other options such as Splose and ShiftCare because it offered the best balance of functionality, simplicity, and value for an NDIS support coordination business. Astalty was easier to understand and implement, with a more intuitive workflow for managing participants, case notes, reporting, invoicing, and compliance requirements. The customer support was a major deciding factor. The team is responsive, approachable, and genuinely invested in helping users succeed. As a local company, they also have a strong understanding of the Australian disability sector and NDIS requirements. Astalty’s reporting capabilities, participant management, document storage, Xero integration, and e-signature functionality provided everything I needed in a single platform. Compared to other systems, it felt less complex, more practical for daily use, and better aligned with the way support coordination services operate. Review Source ES Elizabeth S. Owner Disability Support Provider Individual & Family Services Used the software for: 6-12 months ### "The Best Supoort Coordination Software, and I have been a SC for over 10 Yrs" June 3, 2026 5.0 My expereince has been great, I know it will do all I want, even those things, i dont even know I want at this point as Astalty are always devolpoing new updates and services Pros I set up as an Independant Support coordinator 12 months ago and looked for a software program to meet my develping needs. As a NDIS Support Coordinator I have used many software programs to do my role, many never had quite the right mix of tabs to be useful as they where not specifically set up for NDIS SUpport coord. Trialling Astalty for free was great and I quickly decided this was the software I had been wanting for years. While I have had to get used to the nuances of the software, the staff, traing guides and videos have been great realy informative and the regular online traing a bonus. I took up the full membership and it is an integral part of my business. Astalty has streamline my business operations behind the scenes with billing being intergrated to my Xero account that sends invoices to plan managers and updates and sends the payments to my business bank account so much easier. Cons the only things is it cant do is input my information and send invoices without my input LOL. Really I am totally grateful and won over by Astalty, Well done everyone for a fantastic product. Alternatives considered [Community CareLink](https://www.capterra.com/p/192006/FristCallTechnology/) Reason for choosing Astalty Cant remember now, but several and some where good, but Astalty has been the best. Switched from [Community CareLink](https://www.capterra.com/p/192006/FristCallTechnology/) As I had the choice as i was starting up as provider Review Source HP Hannah P. Support Coorinator Insurance Used the software for: 1-2 years ### "User friendly and makes workload easier to manage" June 3, 2026 4.0 Overall, I enjoy using the Astalty program for its accessibility and how much easier it makes managing my workload. I like having everything in one portal, which saves time and keeps things organised. One of the features I value most is how it helps me stay on track with funding, giving me clear visibility so nothing slips through the cracks. The reminders for tasks are also incredibly helpful, especially when juggling multiple responsibilities. Astalty keeps me focused, informed, and confident that I’m meeting all my requirements without unnecessary stress. Pros That it can generate reports,. adding in information ready, saves manually entering, and everything can be accessed from one portal, its easy to use unlike some other portals I have used in past. I also like the talk to text option. I like the Esign option within program and the reminders to keep me on track and up to date. Cons In the past I have experienced the spell check whilst in notes not working, or it can freeze. Sometimes it doesn't let me edit a note and options on side are not available (such as date, time for note), and makes me write a new one underneath Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Left the last company which was using Insight program, but the system they used was not as user friendly, everything was confusing to use and didnt know where to find things Review Source AE Amy E. Psychosocial Recovery Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Astalty is currently one of the strongest options available for Psychosocial Recovery Coaching" June 6, 2026 5.0 Astalty has proven to be a highly effective and reliable software tailored specifically for psychosocial recovery coaching. Unlike many generic platforms, it clearly understands the niche needs of this field and delivers consistent performance without lag. The system feels stable in day-to-day use, especially when compared to alternatives like Carepatron. The onboarding and ongoing support experience also stand out. With a range of educational videos available, learning the system is straightforward, and any questions are handled quickly thanks to responsive support. Overall, Astalty provides a smooth, dependable user experience that supports both administrative efficiency and service delivery. Pros Purpose-built for psychosocial recovery coaching Astalty stands out as one of the only platforms designed specifically for this sector, making workflows more relevant and intuitive. Strong performance and reliability The system does not lag and performs consistently, even with regular use. Stable and reliable invoicing system Invoicing is seamless and dependable, particularly when compared to Carepatron. Helpful educational resources A variety of training videos makes it easy to learn and optimise use of the platform. Quick and effective customer support Response times to queries are fast, making troubleshooting and onboarding smoother. Cons Funding visibility could be improved It can be difficult to easily track remaining funding after invoices are processed. Lack of automated funding linkage The system does not currently link clients directly to their available funding in a clear, automated way. Limited real-time funding insights in client profiles A clearer, automatic display of remaining funding within each client’s profile would greatly enhance usability. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing Astalty it simply caters to psychosocial recovery coaching Switched from [Lumary Care Management](https://www.capterra.com/p/215880/LUMARY-CARE-MANAGEMENT/) lumary was complicated and i tried care patron which wont allow me to list above but their invoices were not stable and there was no ability to look at funding expenditure Review Source MM Maryke M. Social work NDIS Mental Health Care Used the software for: 1-2 years ### "1. An Essential Tool for Support Coordinators" June 3, 2026 5.0 Astalty has completely transformed the way I manage my support coordination work. It streamlines everything — case notes, financials, reporting, task tracking — and brings it all into one organised, intuitive system. It’s taken so much pressure off the administrative side of my role and given me back time to focus on my clients. It's also very user friendly, offers tutorials, and support, if you need it. Honestly, I would be lost without it; it’s become an essential part of how I work every day. Pros Pros: I genuinely like everything about Astalty — it’s intuitive, organised, and makes every part of my support coordination workflow easier. Cons I honestly don’t have any real cons to share about Astalty. Every feature I’ve used has worked smoothly, and the platform consistently supports my workflow rather than getting in the way of it. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty Appeared to be more aligned with my business needs Review Source NB Nicki B. CEO Civic & Social Organization Used the software for: 6-12 months ### "Astalty is best overall!" June 4, 2026 5.0 Astalty has made the administration side of the business so much more efficient and the bulk emailing of invoices was the best drawcard. Pros After using other softwares for both support coordination and rostering we found astalty the most seemless. Whenever there has been any issues concerns or questions, \[sensitive content hidden\] has been right on top of answering and helping to resolve anything. Cons When first starting it took a little bit to get it all set up correctly, and can be a little finicky if you miss a step in setting up clients. It does not always capture the whole session for those lines that would normally be an hour session EG skill development. Alternatives considered [imploy](https://www.capterra.com/p/10031840/imploy/) Reason for choosing Astalty Imploy did not have all the features we wanted at the time like group support shifts Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) it was clunky and time consuming, emailing every single invoice took a long time Review Source bW bec W. support coordinator Mental Health Care Used the software for: 1-2 years ### "Why I like Astalty " June 8, 2026 4.0 I really like working with Astalty. I find it easy to use and if I have any issues the support is amazing for resolving issues. I've used other systems (careview) previously and this is much easier and user friendly Pros I like that I can have all of my participant info in one spot. I am really enjoying adding alerts for particular participants that makes my job so much easier when I have a high case load and conflicting priorities. Cons The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the original screen and you have to complete some of the same/similar information. Once a contact is created they should just appear in the participants contacts (as you have to create within a participants file anyway) Switched from [CareVision](https://www.capterra.com/p/199202/CareVision/) wanted more user friendly service to capture and retain information (transitioned from careview connect) but not listed in the dropdown menu Review Source MB Michelle B. Support Coordinator Recovery Coach Mental Health Care Used the software for: 2+ years ### "Great All-in-One System" June 9, 2026 5.0 After 3 years of use, Astalty has been a reliable and efficient system that I would confidently recommend to other NDIS professionals. Pros Provides great value by combining client records, notes, invoicing, and compliance into one system, reducing the need for multiple platforms. Support is responsive and understands the NDIS space, and the platform is easy to use and navigate, even for new users. It’s useful for tracking client activity and workload, while keeping all client information organised and linked for better continuity. The Xero integration is seamless and makes invoicing simple. Cons There is a slight learning curve at the beginning, and it can take a bit of time to fully understand all the features and setup. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I chose Astalty over alternative products because I found it more suitable for my needs, particularly for client management and overall ease of use. It felt more aligned with how I work and provided better functionality in one system. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) As I onboarded more clients I needed a system that allowed me to track everything effectively. Review Source KC Karrah C. Support coordinator. Hospital & Health Care Used the software for: 2+ years ### "Great tool! Highly recommend." June 2, 2026 5.0 Excellent- been using for over 3 years and love it. I have recommended to others for the positive reasons mentioned above. Pros Customer support- team are VERY responsive to challenges/issues. Ease of use- training videos help but navigation is easy enough on first use. Value for money- great value software for all business sizes. Secure- the platform is secure and safe to use for sensitive information. Cons Small/single business users are not able to use the mobile app to complete notes or bill. At times logging in from website is too time consuming when I need to write a quick note. Alternatives considered [CareLink Mobile Practice Manager](https://www.capterra.com/p/179530/CareLink-Mobile-Practice-Manager/) Reason for choosing Astalty I liked these features better and as it was more user friendly and cost effective. Review Source SB Selynda B. Support Coordinator Individual & Family Services Used the software for: 2+ years ### "Glad we made the switch" June 2, 2026 5.0 From day one, when we decided to make the change, everyone at Astalty was incredibly helpful and supportive. We now have a relatively large team, and the system has grown with us every step of the way. It's clear that the program continues to improve, with new features and enhancements making it even more valuable for our business. We look forward to seeing it continue to evolve and support our team's growth. Pros I like how proactive the team are. Open to assist at any time, and to take of feedback/requests as well. So approachable. Cons One opportunity for improvement is the budgeting functionality. At present, we still rely on our own spreadsheet because the budgeting section does not capture all of the information we need. This also affects the Provider Information section, as the information does not seamlessly link across, creating some duplication of work. Switched from [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) We were with Careview (not in your list). It was a bit clunky and the price became too much for what it does at a certain number of clients Review Source BK Bec K. Support coordinator NDIS Individual & Family Services Used the software for: 1-2 years ### "Benchmark Industry Platform" June 1, 2026 5.0 Astalty is by far the best product I have used within the support coordination space. The platform is incredibly user-friendly, with everything designed to be simple and efficient. The training provided is exceptional and ensures users stay up to date with new and improved features, which are continually evolving. Customer service is outstanding—the team is highly responsive, helpful, and always willing to assist with questions or requests. Their support makes a real difference in the overall experience. In terms of value for money, Astalty far outweighs any other product I have come across. The reporting capabilities are clear, comprehensive, and easy to use. Overall, I absolutely love Astalty and would highly recommend it to others in the sector. Pros I love everything about this platform, from ease of use with client information, risk management, reporting to the customer support and value for money spot on. Cons I don't have anything that I wish were different with the platform. Astalty far outweighs any other product I have used. Switched from [Cetaris](https://www.capterra.com/p/161899/Cetaris-Fleet/) $$ and ease of use. Astalty is very easy to work within a participant for all aspects instead of jumping in and out of screens to achieve desired output Review Source DL Damon L. Senior Support Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Streamlined Workflows and Outstanding Support Coordination Tools" June 2, 2026 5.0 My overall experience with Astalty has been excellent. It has streamlined our workflow, reduced administration time, and made Support Coordination much more efficient. The combination of fast performance, easy billing, automated task reminders, and organisation-specific templates has significantly improved our day-to-day operations. The platform is intuitive, reliable, and has helped create a more efficient and productive work environment. I would confidently recommend Astalty to other organisations looking for a modern and effective CRM and case management platform. Pros Astalty has made my job much easier. The system is user-friendly, fast, and well organised. The templates and forms already set up for our organisation save a significant amount of time and make documentation more consistent. The billing system is a breeze to use and has greatly simplified Support Coordination administration. Astalty is fast, reliable, and has eliminated many of the delays and slow loading issues we experienced with previous systems. The task reminder function is also an excellent feature, helping me keep track of follow-ups, future actions, and important deadlines so nothing gets missed. Reporting and setting up support plans are also very easy, with information readily available and well organised, making it quicker to prepare documentation, track participant progress, and deliver quality services. Cons I have not experienced any major issues so far. Any future improvements would be enhancements rather than addressing significant problems. Switched from [eTRACK+](https://www.capterra.com/p/166478/eTRACK/) Etrack was slow and useless, slow to load and always had technical errors. Review Source JB Julie B. Director NDIS Support Coordination Health, Wellness and Fitness Used the software for: 2+ years ### "AccessPlus Solutions" June 22, 2026 5.0 My overall experience with Astalty has been excellent, and I would highly recommend it to anyone working in Support Coordination. The platform has been thoughtfully designed and dis set up perfectly to support the day-to-day requirement of the role. The training and ongoing support provided have been fantastic, making the transition smooth and ensuring I feel confident using the system. Astalty has helped create more organisation, efficiency, and confidence, and I truly appreciate the support resources available. Pros I like that we have support very quickly. I like the excellent continued training provided. It is very user friendly. Cons It does become very costly the more users you have - it would be amazing to have an organisation fee rather than per user. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Astalty is tailored more to Support Coordination - I considered Splose because it was nowhere near as expensive. Review Source SP Sarita P. Support Coordinator Individual & Family Services Used the software for: 2+ years ### "Great Solution for Sole Traders" June 9, 2026 5.0 I've been using Astalty since commencing in Support Coordination and during that time, the expansion of features has been fantastic, while the level of support and attention to problem solving hasn't wavered. It's entirely shaped by the real needs of working in the NDIS, with handy shortcuts and data fields that keep everything running as smoothly as possible in a constantly shifting field. Pros As a sole trader I love the all-in-one nature of Astalty and the thoughtful features and adjustments. It's a practical, adaptable way for me to centralise participant NDIS plans, track billing, invoice for my work and maintain high quality record keeping. The design allows significant levels of detail to be input and adjusted, without the user experience becoming complicated - a really important balance. Cons Some minor bugs with page loading and e-sign, but nothing terrible. Mid-tier pricing options with ability to select features would be ideal for small business and sole traders who don't need and can't justify the full program. Review Source SM Shayna M. NDIS Support Coordinator Individual & Family Services Used the software for: 6-12 months ### "Excellent Product to have!" June 2, 2026 5.0 My overall experience with Astalty has been fantastic. From the beginning, everything was handled professionally and efficiently. Communication was clear, delivery was smooth, and the products have been exactly what I was hoping for. I would happily recommend Astalty to anyone looking for quality products and great customer service. Pros I loved how easy and straightforward the whole process is. The team was friendly, professional, and always happy to answer any questions I had. The quality of the products and service went way beyond my expectations, and I felt supported every step of the way. Cons To be honest, I haven't really experienced any major downsides with Astalty so far. If I had to choose something, it would simply be that I wish I had found them sooner. The ordering process was easy, communication was clear, and the products arrived as expected. Any questions I had were answered promptly, which made the experience stress-free. It's refreshing to deal with a company that delivers on what it promises. Overall, my experience has been very positive, and I haven't encountered any issues that would prevent me from purchasing from Astalty again in the future. Review Source MM Melanie M. Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent System for Time Tracking and Case Management" June 2, 2026 5.0 love the way it keeps my support coordinators and myself accountable for the week. it has definitely helped to hit billable targets Pros I love how Astalty helps keep track of billables and keeps me on track. It makes it much easier to manage my day, record billable time as I go, and stay organised with participant tasks, appointments and follow-ups. Having everything in one place helps reduce missed billables and keeps me focused on what needs to be done Cons As a manager seeing the dashboard of my support coordinators billable hours for the week, i cant see the previous weeks Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Astalty more suited for support coordination Review Source JL Jenny L. Support Coordinator Consumer Services Used the software for: 1-2 years ### "Easily one of the best platforms around for Support Coordinators" June 1, 2026 4.0 We absolutely love using Astalty. As Support Coordinators, having a system that is easy to use, reliable, and continually evolving is essential, and Astalty delivers on all fronts. The standout feature, however, is the Astalty support team. Their responsiveness, expertise, and willingness to help are exceptional. They genuinely listen to user feedback and continually improve the platform to meet the needs of the NDIS sector. We highly recommend Astalty to any NDIS provider looking for a quality management system backed by outstanding customer support. Pros The platform is packed with practical features that make managing participants, documentation, and compliance requirements significantly easier. The training videos are clear and comprehensive, making it simple for both new and experienced staff to get the most out of the system. Amazing Support team Keeping up with compliance and process changes Cons One feature I would love to see in future updates is the ability to allocate and track Implementation funding across specific funding periods within a plan. While the current budgeting tools are useful, having greater flexibility around funding period management would further enhance the platform for Support Coordinators managing complex plans. Review Source IH Ivan H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Absolute Game-Changer for NDIS Support Coordinators" June 7, 2026 5.0 My overall experience with Astalty has been outstanding. It has transformed the way I manage my caseload, saving me hours of back-of-house paperwork each week. By streamlining everything from case notes to funding alerts, it frees up valuable time that is better spent delivering high-quality, direct support to clients. It is reliable, compliant, and an absolutely essential tool for any independent support coordinator looking to run an efficient, stress-free practice. Pros What stands out most about Astalty is how perfectly it minimises the administrative burden of NDIS compliance. The time-tracking and billing features are seamless, allowing for precise capture of every billable minute without the usual headache. Generating comprehensive progress reports and managing complex client funding buckets is incredibly intuitive. The platform is clearly built by people who understand the daily realities of support coordination, making it easy to keep track of multiple plan budgets, goals, and trackable outcomes all in one clean interface. Cons Honestly, there is very little to fault. If I had to pick something, it’s simply that the software has so many powerful features that it takes a moment of focused onboarding to fully appreciate everything it can do. However, their customer support and training resources are excellent, so any minor learning curve is ironed out very quickly. Review Source FM Fiona M. Support Coordinator Mental Health Care Used the software for: 2+ years ### "Astalty Review " June 1, 2026 4.0 Astalty has been continuing to evolve & it a great base for creating case notes, clients records - Looking forward to continuing to work with Astalty to support my role Pros What I do like about the software is the strong customer support, as it is helpful and quick to respond when needed. It is easy to use, with clear navigation that makes it simple to find what you are looking for without confusion. The layout is straightforward, which saves time and effort during daily tasks. I also like that it works as a one-stop shop, allowing everything to be done in one place instead of switching between different systems. Overall, these features make the software practical, convenient, and reliable for everyday work use in the NDIS space Cons I would like Astalty software to have more features to make it easier to use templates. It would be good to have a simple and clear layout so users can find things quickly. Adding better reports and live updates would also help people understand their work. It should connect easily with other systems to save time. Faster performance would make daily tasks less frustrating. More help options, like guides or chat support, would also be useful. Overall, these changes would make the software easier, quicker, and better for everyone to use in their everyday work task Review Source CD Curtis D. Support Coordinator Mental Health Care Used the software for: 1-2 years ### "Support Coordinator" June 1, 2026 5.0 My overall experience with Astalty has been very positive. I would recommend Astalty to many different providers, as it's a very functional program that is very effective Pros I like the overall ease of use, support provided throughout the process of using Astalty. It is a very straightforward program to navigate and the services offered are accessible but easy to understand. As a Support Coordinator the overall depth to what can be used, it is exactly what is needed to help make my job that bit easier day in and day out Cons There isn't really much I liked the least, I believe the main feedback would be in some situations, clearer updates or more streamlined processes would improve the overall experience. Review Source MS Meeta S. Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Astalty -Efficient and User-Friendly Platform for NDIS Service Management" June 2, 2026 5.0 Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. Pros I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. Cons There are occasional bugs and system slowdowns, particularly when loading larger client records or generating reports. very rare though Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.