--- title: "Astalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Astalty the right Social Work Case Management solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/274996/Astalty/reviews/" page_type: "reviews" language: "en" --- Astalty 4.8 (200) [View alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Astalty Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Sarah S Support CoordinatorConsumer Services, Self-employedUsed the software for: 1-2 years. “One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across.“ June 30, 2026 UA Uisce A Support CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Also when you void the invoice, all the details disappear which makes it difficult to go back into tasks and figure out which tasks made up the invoice in which you need to resend.“ June 15, 2026 SS Sanamdeep singh S Suppport coordinatorGovernment Relations, 2 - 10 employeesUsed the software for: 6-12 months. “It supports my work as a support coordinator by keeping tasks, client information, and reporting in a central, easy‑to‑navigate system. While there are areas that could be refined, the platform is reliable and has helped me maintain strong workflow momentum and deliver consistent outcomes for clients.“ June 10, 2026 KK Kristy K Clinical LeadMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Initially I found it a little overwhelming that the case notes were not sectioned by month and instead appeared as one continuous list. When reviewing a participant's history, it could feel daunting to navigate through a large number of notes.“ June 1, 2026 SA Samantha A Co-DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years. “One of the features I really like about Astalty is the ability to add photos directly to participant files, which helps personalise records and makes identification easier for staff.“ June 1, 2026 bw bec w support coordinatorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The one thing I don't like about Astalty is that in the provider section if someone doesn't exist you have to create them (which is fine) but then it takes you back to the original screen and you have to complete some of the same/similar information.“ June 8, 2026 SF Shay F DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “SC completes easy-read shift notes and invoicing-related documentation to support clear record keeping, accurate billing, and easy reference for participant supports.“ June 2, 2026 WC Wendy C NDIS Support Coordinator and DirectorGovernment Administration, 2 - 10 employeesUsed the software for: More than 2 years. “Having to void the invoice and generating another invoice with a new number can be confusing for Plan Managers/NDIA“ June 4, 2026 ## Showing most helpful reviews Showing 1-25 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Audie Art C. Customer Relationship Associate Information Technology and Services Used the software for: 1-2 years ### "Easy to use and keeps everything organized" July 1, 2026 5.0 Overall, I had a positive experience using Astalty. It helped keep work organized and made it easier to stay on top of tasks. Once I got familiar with the platform, it was straightforward to use and did what I needed it to do. It was a helpful tool for keeping things running smoothly. Pros I liked how easy it was to keep everything organized in one place. It helped us manage our tasks and made it easier to keep track of what needed to be done. The interface was simple enough to learn, and after using it for a while, it became part of my daily workflow. Cons There were a few times when I wished some features were a little more flexible or had more customization options. It also took a bit of time to get used to where everything was at first, but nothing that really affected my overall experience. Review Source CG Catherine G. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Support Coordinator Experience - Sole Trader" June 1, 2026 5.0 Excellent overall experience. I like that when I reach out for support, they respond quickly and really try to understand what I am trying to achieve. Pros Astalty can be as simple or as intricate as you want it to be. It is user friendly and intuitive and the support is excellent - both the FAQ's and videos and the very quick customer service. They listen when you suggest something that will be useful to add. It really is an all in one package for support coordination and it makes my role easier. It is easy to add employees or contractors to and it supports the back end of my business with integration to Xero. Excellent investment and great value for money. Cons It is generally easy to make a work around to if there is something that I want done differently to how it is normally set up. Alternatives considered [Halaxy](https://www.capterra.com/p/10039995/Halaxy/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Easy to use and have the features I need. Plus excellent customer service Switched from [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) I switched from Cliniko and Careview Neither with Support Coordinator specific and there were too many workarounds to do Review Source GM Grant M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Early adopter" June 1, 2026 5.0 The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. Pros They've always continued to evolve along with the ndis, helping me keep my business running smoothly Cons It would be good to have an AI assistant built into it, Reading and learning from all the documents that are uploaded about that client Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Did not support the work we needed to do Review Source AC Alison C. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Powerful, Reliable, and Incredible Value for Money" June 1, 2026 5.0 My overall experience with Astalty has been excellent. I've been using it for two years and it has become an essential part of how I manage my Support Coordination business. The system is reliable, easy to use, and continues to evolve with the needs of the sector. What has impressed me most is that Astalty combines powerful functionality with exceptional customer support, which is something I've rarely found in other CRMs. The team genuinely listens to feedback and is committed to ongoing improvement. As someone who has used many CRMs and even designed my own in a previous business, I can confidently say that Astalty is the best CRM I've worked with and offers outstanding value for money. Pros Astalty is the first CRM I've used that genuinely feels like it was built for Support Coordinators. Having used numerous CRMs over the years—and even designed my own in a previous business—I appreciate how intuitive, comprehensive, and efficient it is. The workflows, automation, compliance features, and participant management tools save me significant time while helping me deliver a better service. The support is also exceptional; the team is responsive, knowledgeable, and genuinely invested in improving the platform. For the price, the value for money is outstanding. Cons One feature I'm particularly looking forward to is the introduction of budget periods. However, given the pace of development and the team's commitment to continuous improvement, I'm confident this is already on the roadmap and will only make an already excellent system even better. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Astalty I ultimately chose Astalty because it was the easiest to set up, is specifically designed for Support Coordination, and offers the best value for money. After using it for two years, the exceptional customer support has become another major reason I would continue to choose Astalty over other options. Switched from [splose](https://www.capterra.com/p/240945/Splose/) I switched from Splose because Astalty is specifically designed for Support Coordination. It better reflects the way Support Coordinators work, with features and workflows that are tailored to the NDIS sector, making my day-to-day work much more efficient. Review Source LK Leah K. Founder Hospital & Health Care Used the software for: Less than 6 months ### "Streamlined NDIS billing and case management" June 20, 2026 5.0 Overall, it is an exceptionally reliable platform, particularly if your business leans heavily into support coordination, participant management, and compliance. It drastically cuts down on administrative overhead and the manual data entry usually required to get paid accurately in the NDIS space. The interface is intuitive to navigate and the platform feels like it was genuinely built by people who understand the disability sector. Pros The Xero integration is incredibly seamless and completely eliminates the need to double enter invoices or rely on manual spreadsheets for billing. It also has strict front end data validation, which stops staff from entering incorrect NDIS line items and saves a massive amount of time troubleshooting PRODA bulk upload errors. The transparent, flat per user pricing structure is also a huge plus. Cons The rostering and shift management features are a bit basic. If you are managing a massive, distributed team, it lacks some of the more advanced features like automated worker matching or open shift bidding that purely rostering focused platforms offer. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) The primary driver was a desire to move away from excessive reliance on spreadsheets and time consuming manual workflows. We needed a more automated approach to the billing and approval process to eliminate the manual work currently required to reconcile invoices. While ShiftCare is strong for basic rostering, we were looking for a platform that offered more robust, integrated workflow management and NDIS compliance oversight to reduce administrative errors and data cleanup. Review Source HP Heath P. Director Hospital & Health Care Used the software for: 1-2 years ### "A Leading CRM in the Disability Sector " June 19, 2026 5.0 We a InVision have been using Astalty for the last year and a half. I have worked in both the disability sector and the IT sector so have used my fair share of CRM's. Astalty is one of the most user friendly CRM's I have used, but just as important is that it is more functional then many 'out of the box, ready to use CRM's'. It's ability to efficiently and reliably, track, bill and document services for support coordination services is literally unmatched. The rostering module for support workers that they have released, makes it easy to create a template and assign staff by participant preference. Tracking participant progress, a few clicks away, want to confirm participant's funding utilization, a few clicks away. Want to invoice to participants, a few clicks away, want to track a teams billable hours, literally on the homescreen. Want to design in depth Incident Reports, can do, want to build a roster with variable charges across multiple days, go that covered. Integration with Xero for Activity statements and payroll, already there. Team members not used to using a CRM? There is a plethora of written and video guides that you can access and share with them. During our registration audit, I praised Astalty that much for time saved and ease of use the auditor asked me if I was getting paid by them for this! I would recommend Astalty to any provider whether they are just starting out, or looking to move to a new CRM. Pros Support Coordination Tracking - Simple, effective and a powerful CRM that will support providers with compliance. Invoicing - Simple, easy process that ensures consistent revenue flow with limited time and effort (assuming your staff has tasked correctly!) Report Generation - Simple to use and generate, but also provides an excellent report, both from a data standpoint but also a visual presentation stand point. Templates - Astalty provides up to date NDIS documents that can be generated with a click of a button. It is also very easy to add your own template and have Astalty generate that. (Service Agreement/Consent to share) Cons Out of the box progress noting for support workers, at this stage needs some work or user customisation to reliably ensure that reporting is done to our standards. Same goes for the default Incident Report Form. Requires organizational development to meet your organisation standards. To be fair though, the tool provide are easy to use and straight forward and I believe that any CRM would require this. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty Astalty was a ready made product that already had the feature we were after. Review Source JP Jamie P. Support Coordinator Management Consulting Used the software for: 2+ years ### "Brilliant System!" June 16, 2026 5.0 I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far! The team behind the scenes are fabulous and know the industry inside-out (which is likely why and how they've built such an incredible system). Pros Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month for their entry level subscpritions). The responsiveness of the Astalty team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user - I'm a MYOB user, and I have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the Astalty team convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight! The updates which come out are well explained, and logical. The support coordination role is so incredibly challenging that I don't think I would have hung in there some days if I didn't have the most intuitive CRM at my fingertips to deal with the admin! Cons There is nothing I dislike about Astalty. There is nothing that I annoys me about it, and nothing that I wish would change. Zero complaints from me! Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I switched from Careview - however Careview wasn't in the product list provided. I was limited in the number of client profiles I could create without the cost increasing significantly in Careview. The interface wasn't as intuitive as I needed, and I was spending too long on the billing side of things. So many other coordinators recommended Astalty to me, the cost was very competititive, and the demonstration the Astalty team took me through showed me how easy it would be to use. The support offered for the merge was also excellent. Review Source CC Chas C. Specialist Support Coordinator and Team Leader Hospital & Health Care Used the software for: 2+ years ### "Astalty - Would Highly Reccommend" June 12, 2026 4.0 Positive, I have used other systems such as lumary, denmax, and many others and this is the easiest to navigate and utilise. The response to questions about how to do an action within Astalty is also excellent and is usually received within an hour or less. Pros I like the ease of use and options it provides; it is also very cost-effective. Funding tracking is an excellent option, and all the other options align very well with the role of support coordination and the management of a support coordination team, such as team reports, billables, etc. It is also a very easy system to teach beginners. Cons It sometimes gives incorrect funding remaining. I have been unable to identify what is causing this glitch yet. Switched from [Lumary Care Management](https://www.capterra.com/p/215880/LUMARY-CARE-MANAGEMENT/) Moved organisations and found Astalty to be much more intuitive to use Review Source AS Amanda S. Support Coordination Government Administration Used the software for: 1-2 years ### "An Essential Tool for NDIS Support Coordinators" June 9, 2026 5.0 My overall experience with Astalty has been extremely positive. As an NDIS Support Coordinator, I find the platform intuitive, efficient, and well-designed for the specific requirements of Support Coordination. It has streamlined my administrative tasks, improved organisation, and made it easier to manage participant information, case notes, tasks, and funding oversight in one central location. The system is reliable, easy to navigate, and continues to evolve with regular updates and improvements. Astalty has helped me work more efficiently, allowing me to spend less time on administration and more time supporting participants to achieve their goals. I would highly recommend it to other Support Coordinators and NDIS providers. Pros What I like most about Astalty is that it has been designed specifically for NDIS Support Coordination. The platform is intuitive, easy to navigate, and brings everything I need into one place, including participant information, case notes, task management, funding tracking, and reporting. It saves me a significant amount of administrative time, helps me stay organised, and ensures I can efficiently manage my participants' supports. I also appreciate that the team behind Astalty is responsive to feedback and continuously improves the system to meet the needs of Support Coordinators. Cons I have not encountered any major issues with Astalty. The only challenge was the initial learning curve while becoming familiar with all the features, but this was quickly overcome thanks to the user-friendly design and excellent support provided by the team. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty I chose Astalty over other products because it is specifically designed for NDIS Support Coordinators and focuses on the features that are most important to my role. I found the platform more intuitive and easier to navigate than other systems I explored. Astalty provides everything I need in one place, including participant management, case notes, task tracking, funding oversight, reporting, and invoicing, which helps reduce administrative workload and improve efficiency. I also appreciated the responsive customer support and the team's commitment to continuously improving the platform based on user feedback. Overall, Astalty offered the best balance of functionality, ease of use, and value for my business. Review Source AB Alecia B. Support coordinator Individual & Family Services Used the software for: 1-2 years ### "Astalty is the Best for our business " June 9, 2026 5.0 Our overall experience with Astalty has been extremely positive. The platform has helped us improve efficiency, organisation, and consistency across our business. It has simplified client management, streamlined documentation processes, and provided greater oversight of service delivery and compliance requirements. The user-friendly interface, combined with responsive support and ongoing development, has made Astalty an invaluable tool for our organisation. We would highly recommend it to other providers looking for a practical and effective CRM solution. Pros The ease of use and intuitive design are what stand out most about Astalty. The platform makes it simple to manage client information, case notes, tasks, and documentation all in one place. It has streamlined our workflows, reduced administrative burden, and improved visibility across our team. The system is easy to learn, reliable, and continually improving based on user needs. Cons There is very little to dislike about Astalty. As with any growing platform, there are always opportunities for additional features and enhancements, particularly around reporting and customisation options. However, the team appears receptive to feedback and committed to ongoing improvements, which has made the experience very positive overall. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Both systems were behind and didnt meet the needs of an SC , Both programs lagged in speed and this was a big factor with our time management Review Source JD Jye D. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Straightforward and Easy to Use" June 3, 2026 5.0 My overall experience with Astalty has been was positive. It felt straightforward, organised, and easy to navigate, which made day-to-day tasks simple to manage. While there were a few areas that could be more flexible or intuitive, the platform generally worked well and made the overall process easier. Pros What I liked most about Astalty was how straightforward and easy it was to use and the offline time it has saved for things like invoicing and billing. The interface felt clean, the workflows made sense, and it was easy to find what I needed without overcomplicating the process. Cons What I liked least about Astalty was that some parts could feel a little rigid or less intuitive at first, especially when trying to complete less common tasks. A few workflows could be smoother or clearer, but overall it was still easy enough to use once I became familiar with it. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty We considered a few alternatives, including ShiftCare, Brevity, and Lumary, but Astalty felt like the best fit overall for ease of use, NDIS-specific workflows, and day-to-day practicality. Review Source HP Hannah P. Support Coorinator Insurance Used the software for: 1-2 years ### "User friendly and makes workload easier to manage" June 3, 2026 4.0 Overall, I enjoy using the Astalty program for its accessibility and how much easier it makes managing my workload. I like having everything in one portal, which saves time and keeps things organised. One of the features I value most is how it helps me stay on track with funding, giving me clear visibility so nothing slips through the cracks. The reminders for tasks are also incredibly helpful, especially when juggling multiple responsibilities. Astalty keeps me focused, informed, and confident that I’m meeting all my requirements without unnecessary stress. Pros That it can generate reports,. adding in information ready, saves manually entering, and everything can be accessed from one portal, its easy to use unlike some other portals I have used in past. I also like the talk to text option. I like the Esign option within program and the reminders to keep me on track and up to date. Cons In the past I have experienced the spell check whilst in notes not working, or it can freeze. Sometimes it doesn't let me edit a note and options on side are not available (such as date, time for note), and makes me write a new one underneath Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Left the last company which was using Insight program, but the system they used was not as user friendly, everything was confusing to use and didnt know where to find things Review Source MF Marie F. Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Transition into working for Myself" June 2, 2026 5.0 Astalty has been the difference between making the transition from working for a large company to successfully working for myself, I could not have done it without Astalty. I tested several others when trying to decide what product would work best for me and Astalty has exceeded my expectations. Pros It is is easy to use, great value for money with great support behind it-what more could you ask for. Cons So far I haven't really found anything that I don't like, it has more features than I am currently using. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty it was much easier to use and far more relevant to Support Coordination Review Source CB Chantal B. NDIS Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "We always recommend Astalty" June 24, 2026 5.0 We've been using Astalty for a over 3 years . We've had very few problems, and have never one that we couldn't figure out (online tutorials and user guides are fantastic). The support is second to none. When we've suggested features that could be added, the developers have been enthusiastic and responsive. We always recommend Astalty to providers in our community. Pros Astalty is so intuitive. It's easy to learn, looks and feels great. The platform's support team is local, they know NDIS inside out and are very responsive. Transitioning to Astalty was seamless. Cons I'm not being biased, I have no relationship with owners or developers but I honestly can't think of anything I don't like. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Careview isn't listed in products. It was Careview we switched from, not CareCloud. I wanted tasks, case notes linked and billables all linked. At the time Careview didn't offer this. Review Source JL Jenny L. Support Coordinator Consumer Services Used the software for: 1-2 years ### "Easily one of the best platforms around for Support Coordinators" June 1, 2026 4.0 We absolutely love using Astalty. As Support Coordinators, having a system that is easy to use, reliable, and continually evolving is essential, and Astalty delivers on all fronts. The standout feature, however, is the Astalty support team. Their responsiveness, expertise, and willingness to help are exceptional. They genuinely listen to user feedback and continually improve the platform to meet the needs of the NDIS sector. We highly recommend Astalty to any NDIS provider looking for a quality management system backed by outstanding customer support. Pros The platform is packed with practical features that make managing participants, documentation, and compliance requirements significantly easier. The training videos are clear and comprehensive, making it simple for both new and experienced staff to get the most out of the system. Amazing Support team Keeping up with compliance and process changes Cons One feature I would love to see in future updates is the ability to allocate and track Implementation funding across specific funding periods within a plan. While the current budgeting tools are useful, having greater flexibility around funding period management would further enhance the platform for Support Coordinators managing complex plans. Review Source MS Markus S. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Top Notch SC Software" June 5, 2026 5.0 I have loved the experience with Astalty. The support team are amazing and answer all questions. The software is second to none for Support Coordinators. Pros I love how easy it is to use and that everything I need is in one place. As a support coordinator I spend a lot of time trying to find information and peoples documents. This really is a one stop shop for everything that I need. Other small business owners complain to me about how long it takes to do their invoicing and I explain that this takes me mere minutes to have it all the tasks fully invoiced. Cons At the start of me using this product learning some of the hidden features took a little while. Making sure the correct charge items were set up. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Wasn't functional for Support Coordination Switched from [splose](https://www.capterra.com/p/240945/Splose/) Wasn't functional for Support Coordination Review Source RD Rachel D. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Fantastic Support and Seamless Functionality: Astalty Review" June 23, 2026 5.0 My overall experience with the Astalty system has been fantastic! One of the standout features is the support team. They are truly exceptional—I've always received prompt responses and effective solutions to any technical difficulties I've encountered. Their willingness to assist and resolve issues quickly has made my experience much smoother and more enjoyable. It's reassuring to know that help is just a message away, which adds to my confidence in using the system. Overall, the combination of a robust platform and a stellar support team makes Astalty an invaluable tool in my daily workflow! Pros I absolutely love the Astalty system! It has completely transformed the way I work. The efficiency it brings to my daily tasks is remarkable. From streamlined processes to user-friendly interfaces, everything about it is designed with productivity in mind.The responsiveness of the system is impressive; I can quickly access the information I need without any hassle. Additionally, the integration with other tools I use makes it even more convenient. Overall, the Astalty system has significantly improved my workflow, allowing me to focus more on what truly matters. I highly recommend it to anyone looking for an efficient solution! Cons I would love to see an app version of the Astalty system! Having a mobile app would greatly enhance its accessibility and convenience. It would be fantastic to be able to access more features directly from my phone. Currently, mobile access can feel limited, and having a dedicated app would streamline my workflow even further. It would allow me to manage tasks, view important information, and communicate with my team on the go, making it easier to stay organized and productive. Overall, an app with expanded functionalities for mobile users would be a tremendous addition to the Astalty system! Review Source MM Melanie M. Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent System for Time Tracking and Case Management" June 2, 2026 5.0 love the way it keeps my support coordinators and myself accountable for the week. it has definitely helped to hit billable targets Pros I love how Astalty helps keep track of billables and keeps me on track. It makes it much easier to manage my day, record billable time as I go, and stay organised with participant tasks, appointments and follow-ups. Having everything in one place helps reduce missed billables and keeps me focused on what needs to be done Cons As a manager seeing the dashboard of my support coordinators billable hours for the week, i cant see the previous weeks Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Astalty more suited for support coordination Review Source IH Ivan H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Absolute Game-Changer for NDIS Support Coordinators" June 7, 2026 5.0 My overall experience with Astalty has been outstanding. It has transformed the way I manage my caseload, saving me hours of back-of-house paperwork each week. By streamlining everything from case notes to funding alerts, it frees up valuable time that is better spent delivering high-quality, direct support to clients. It is reliable, compliant, and an absolutely essential tool for any independent support coordinator looking to run an efficient, stress-free practice. Pros What stands out most about Astalty is how perfectly it minimises the administrative burden of NDIS compliance. The time-tracking and billing features are seamless, allowing for precise capture of every billable minute without the usual headache. Generating comprehensive progress reports and managing complex client funding buckets is incredibly intuitive. The platform is clearly built by people who understand the daily realities of support coordination, making it easy to keep track of multiple plan budgets, goals, and trackable outcomes all in one clean interface. Cons Honestly, there is very little to fault. If I had to pick something, it’s simply that the software has so many powerful features that it takes a moment of focused onboarding to fully appreciate everything it can do. However, their customer support and training resources are excellent, so any minor learning curve is ironed out very quickly. Review Source TM Tara M. Support Coordinator Individual & Family Services Used the software for: 2+ years ### "A Game Changer for My Support Coordination Business" June 3, 2026 5.0 Astalty is the first and only CMS I've used as a Support Coordinator, and I couldn't be happier with it. Prior to starting my own business, I worked in a Support Coordination role without a dedicated CMS, relying on multiple systems, spreadsheets, templates and manual processes. Looking back, tasks took significantly longer and there was much more administrative burden. Moving to Astalty as a sole trader was honestly a game changer. It's truly a one-stop shop for Support Coordinators. Pros \- Easy to navigate and user-friendly. - Affordable pricing, particularly for sole traders and small businesses. - Comprehensive training resources and ongoing support. - Regular updates and improvements based on user feedback. - All-in-one platform for client management, case notes, reporting, invoicing and compliance. - Saves significant time on administration tasks. Cons \- Some features take time to fully explore and utilise to their full potential. - The e-signature function can be a little difficult to use, as it's not always easy to view and edit the entire document before sending it out for signature. - Additional customisation options for reports and templates would be beneficial. Review Source MC Michelle C. Support Coordination Hospital & Health Care Used the software for: 6-12 months ### "A Surprisingly Simple, Streamlined System for NDIS Support Coordination" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. In a sector where many systems feel clunky, outdated, or overly complicated, Astalty stands out for its simplicity, speed, and user-friendly design. It genuinely reduces administrative friction and supports efficient, accurate management of NDIS participants. For Support Coordinators juggling high caseloads and complex needs, having a system that “just works” makes a noticeable difference. Astalty has become one of the easiest platforms I’ve used in the field, and it supports both productivity and clarity in a way that many other systems don’t. Pros Exceptionally easy to navigate — compared to other sector systems, Astalty feels intuitive from the first login. There’s no hunting through menus or guessing where things live. Purpose-built for Support Coordination — the workflows actually match how we operate day to day, which reduces admin time and cognitive load. Clean, uncluttered interface — everything is laid out logically, making it quick to update notes, track funding, and manage participant information. Fast to learn — even for new staff or those transitioning from other platforms, the learning curve is minimal. Reliable performance — pages load quickly, and the system doesn’t feel “heavy” or over-engineered. Cons Some features could benefit from deeper customisation options for complex participants. Reporting tools are functional but could be expanded to support more advanced data insights. Still, none of these issues impact day-to-day usability — they’re more “nice to have” improvements. Review Source RM Roshani M. Support Coordinator Individual & Family Services Used the software for: 6-12 months ### "Astalty from a Support Coordinator's Perspective" June 2, 2026 5.0 It is clearly designed with Support Coordinators in mind, making it easy to manage participant records, case notes, funding tracking, service agreements, and invoicing all in one place. The task management and participant check in features help me stay on top of my caseload and ensure no participant goes too long without contact. It significantly reduce administration time, allowing me to focus more on participant outcomes rather than paperwork. The platform is intuitive, easy to learn, and the customer support team is responsive and open to feedback. As an independent Support Coordinator, Astalty has streamlined my workflow and improved my overall efficiency. I would highly recommend it to other Support Coordinators and NDIS providers. Pros I've been using Astalty for my Support Coordination business and have found it extremely user friendly and efficient. The participant management, funding tracking, task reminders, and invoicing features save me a significant amount of administration time. Everything is in one place, making it easier to stay organised and provide quality support to participants. The support team is also very responsive and helpful. I would highly recommend Astalty to other Support Coordinators. Cons Astalty is easy to use, well-organised, and tailored to the needs of Support Coordinators. It saves time, simplifies participant management, and makes tracking funding, case notes, and tasks much more efficient. Review Source sT sara T. support coordinator Human Resources Used the software for: Less than 6 months ### "Astalty review " June 4, 2026 5.0 Throughout the review period, they have demonstrated strong capacity-building practices, empowering participants to make informed decisions and increase their independence. Their dedication to participant wellbeing, safeguarding, and service quality is evident in all aspects of their work. Pros This Support Coordinator consistently demonstrates a high level of professionalism, dedication, and commitment to achieving positive outcomes for participants. They are proactive in identifying participant needs, coordinating supports, and ensuring services are delivered in a person-centred manner. They maintain excellent communication with participants, families, guardians, and service providers, ensuring all stakeholders are informed and involved in decision-making. Their knowledge of the NDIS and ability to navigate complex situations has been invaluable in supporting participants to access appropriate services and achieve their goals. The Support Coordinator is highly responsive, organised, and thorough in their approach. They advocate strongly for participants, follow through on actions promptly, and work collaboratively with providers to resolve issues and achieve sustainable outcomes. Throughout the review period, they have demonstrated strong capacity-building practices, empowering participants to make informed decisions and increase their independence. Their dedication to participant wellbeing, safeguarding, and service quality is evident in all aspects of their work. Cons Nothing i like everything , work well no issues at all working how it works and easy to learn , when being shown how to work no issues Review Source SC Sally C. Support Coordinator Mental Health Care Used the software for: 6-12 months ### "Super practical, helpful and user friendly" June 2, 2026 5.0 I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. Pros I've had a really positive experience using Astalty. It's intuitive, easy to navigate, and makes managing a busy Support Coordination caseload much more efficient. I particularly like how simple it is to keep track of tasks, participant information, follow-ups, and funding all in one place. The platform has helped me stay organised, manage my workload effectively, and ensure important actions don't get missed. It's user-friendly, practical, and has genuinely made day-to-day Support Coordination much easier. Cons Have not managed to link my calendar from outlook yet - I'm sure there is an easy solution for this but I am yet to look into it properly Review Source SC Skye C. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "A Game-Changer for Support Coordination" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. It has become an essential part of my day-to-day operations and has helped me manage my growing caseload more effectively. The system is intuitive, reliable, and designed with Support Coordinators in mind. I particularly appreciate how it reduces administrative burden, allowing me to spend more time supporting participants and families. I would highly recommend Astalty to any Support Coordinator or NDIS provider looking for a comprehensive and user-friendly CRM solution. Pros Astalty has completely streamlined my workflow as a Support Coordinator. The platform is easy to navigate, saves me significant time on administration, and keeps all client information, notes, tasks, and documentation organised in one place. The automation features and reporting tools have improved my efficiency and helped me provide a better service to my clients. Cons There are a few features that could be expanded or customised further, but the team is continually improving the platform and is responsive to feedback. Any minor limitations are outweighed by the overall benefits. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.