# Astalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Astalty the right Social Work Case Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/274996/Astalty/reviews --- Astalty 4.8 (143) [View alternatives](https://www.capterra.com/p/274996/Astalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Astalty Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Chelle D. Director Civic & Social Organization Used the software for: Less than 6 months ### "Industry Leader " May 29, 2026 5.0 Astalty’s customer support has been excellent. They have supported our entire team to ensure we know how to use Astalty effectively. The software itself is easy to navigate, and you can tell it has been developed by people who truly understand the industry. Not only have I reclaimed days’ worth of time previously lost to administrative tasks, but my team has also been able to gain back valuable time. This, in turn, significantly benefits our clients, as we are now able to focus more on meaningful interactions with them. A huge well done to the team, and a special thank you to \[sensitive content hidden\] and the entire support staff who helped us transition in a short period of time with ease. We are genuinely excited to be part of the Astalty family. Pros The customer support works excellent. The software is user-friendly and highly relevant to the tasks we need to complete on a daily basis. Cons Some of the terms they use ie services as we call that a budget and what they call a budget is someone's plan Review Source Response from Astalty June 4, 2026 Thank you for taking the time to leave a review. We appreciate the feedback regarding the customer support. We really try to go above and beyond for our customers to make sure they have the best experience within the platform. CG Catherine G. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Support Coordinator Experience - Sole Trader" June 1, 2026 5.0 Excellent overall experience. I like that when I reach out for support, they respond quickly and really try to understand what I am trying to achieve. Pros Astalty can be as simple or as intricate as you want it to be. It is user friendly and intuitive and the support is excellent - both the FAQ's and videos and the very quick customer service. They listen when you suggest something that will be useful to add. It really is an all in one package for support coordination and it makes my role easier. It is easy to add employees or contractors to and it supports the back end of my business with integration to Xero. Excellent investment and great value for money. Cons It is generally easy to make a work around to if there is something that I want done differently to how it is normally set up. Alternatives considered [Halaxy](https://www.capterra.com/p/10039995/Halaxy/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Easy to use and have the features I need. Plus excellent customer service Switched from [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) I switched from Cliniko and Careview Neither with Support Coordinator specific and there were too many workarounds to do Review Source GM Grant M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Early adopter" June 1, 2026 5.0 The customer service has always been excellent, they always make sure before rolling it out a new feature, it's tried and tested. Pros They've always continued to evolve along with the ndis, helping me keep my business running smoothly Cons It would be good to have an AI assistant built into it, Reading and learning from all the documents that are uploaded about that client Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Did not support the work we needed to do Review Source AC Alison C. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Powerful, Reliable, and Incredible Value for Money" June 1, 2026 5.0 My overall experience with Astalty has been excellent. I've been using it for two years and it has become an essential part of how I manage my Support Coordination business. The system is reliable, easy to use, and continues to evolve with the needs of the sector. What has impressed me most is that Astalty combines powerful functionality with exceptional customer support, which is something I've rarely found in other CRMs. The team genuinely listens to feedback and is committed to ongoing improvement. As someone who has used many CRMs and even designed my own in a previous business, I can confidently say that Astalty is the best CRM I've worked with and offers outstanding value for money. Pros Astalty is the first CRM I've used that genuinely feels like it was built for Support Coordinators. Having used numerous CRMs over the years—and even designed my own in a previous business—I appreciate how intuitive, comprehensive, and efficient it is. The workflows, automation, compliance features, and participant management tools save me significant time while helping me deliver a better service. The support is also exceptional; the team is responsive, knowledgeable, and genuinely invested in improving the platform. For the price, the value for money is outstanding. Cons One feature I'm particularly looking forward to is the introduction of budget periods. However, given the pace of development and the team's commitment to continuous improvement, I'm confident this is already on the roadmap and will only make an already excellent system even better. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Astalty I ultimately chose Astalty because it was the easiest to set up, is specifically designed for Support Coordination, and offers the best value for money. After using it for two years, the exceptional customer support has become another major reason I would continue to choose Astalty over other options. Switched from [splose](https://www.capterra.com/p/240945/Splose/) I switched from Splose because Astalty is specifically designed for Support Coordination. It better reflects the way Support Coordinators work, with features and workflows that are tailored to the NDIS sector, making my day-to-day work much more efficient. Review Source HP Hannah P. Support Coorinator Insurance Used the software for: 1-2 years ### "User friendly and makes workload easier to manage" June 3, 2026 4.0 Overall, I enjoy using the Astalty program for its accessibility and how much easier it makes managing my workload. I like having everything in one portal, which saves time and keeps things organised. One of the features I value most is how it helps me stay on track with funding, giving me clear visibility so nothing slips through the cracks. The reminders for tasks are also incredibly helpful, especially when juggling multiple responsibilities. Astalty keeps me focused, informed, and confident that I’m meeting all my requirements without unnecessary stress. Pros That it can generate reports,. adding in information ready, saves manually entering, and everything can be accessed from one portal, its easy to use unlike some other portals I have used in past. I also like the talk to text option. I like the Esign option within program and the reminders to keep me on track and up to date. Cons In the past I have experienced the spell check whilst in notes not working, or it can freeze. Sometimes it doesn't let me edit a note and options on side are not available (such as date, time for note), and makes me write a new one underneath Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Left the last company which was using Insight program, but the system they used was not as user friendly, everything was confusing to use and didnt know where to find things Review Source ES Elizabeth S. Owner Disability Support Provider Individual & Family Services Used the software for: 6-12 months ### "The Best Supoort Coordination Software, and I have been a SC for over 10 Yrs" June 3, 2026 5.0 My expereince has been great, I know it will do all I want, even those things, i dont even know I want at this point as Astalty are always devolpoing new updates and services Pros I set up as an Independant Support coordinator 12 months ago and looked for a software program to meet my develping needs. As a NDIS Support Coordinator I have used many software programs to do my role, many never had quite the right mix of tabs to be useful as they where not specifically set up for NDIS SUpport coord. Trialling Astalty for free was great and I quickly decided this was the software I had been wanting for years. While I have had to get used to the nuances of the software, the staff, traing guides and videos have been great realy informative and the regular online traing a bonus. I took up the full membership and it is an integral part of my business. Astalty has streamline my business operations behind the scenes with billing being intergrated to my Xero account that sends invoices to plan managers and updates and sends the payments to my business bank account so much easier. Cons the only things is it cant do is input my information and send invoices without my input LOL. Really I am totally grateful and won over by Astalty, Well done everyone for a fantastic product. Alternatives considered [Community CareLink](https://www.capterra.com/p/192006/FristCallTechnology/) Reason for choosing Astalty Cant remember now, but several and some where good, but Astalty has been the best. Switched from [Community CareLink](https://www.capterra.com/p/192006/FristCallTechnology/) As I had the choice as i was starting up as provider Review Source MC Maddison C. Administrative Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great NDIS program for allocation tracking " June 3, 2026 5.0 Overall a great program that takes feedback to improve constantly, which is good for our specific needs. I would recommend this website for ease of access and the fact that the team is very responsive and always is improving things. Pros Astalty is very user friendly and contains lots of features that makes Participant management easy. Funding allocation tracking especially is a very valued feature. The team is also very responsive to feedback and suggestions, and are quick to fix bugs when they pop up. Cons There are a few website bugs that requires some pages to be reloaded sometimes. In addition, I do believe that the calendar section could have some improvements that include perhaps making the calendar have 'working hours' and some other features, but this is minor. I would suggest looking into expanding some features such as a booking system as we use it for allied health bookings. Switched from [Halaxy](https://www.capterra.com/p/10039995/Halaxy/) We made the switch so we can track funding and have a more NDIS based program. We still use halaxy for appointment reminders unfortunately Review Source JD Jye D. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Straightforward and Easy to Use" June 3, 2026 5.0 My overall experience with Astalty has been was positive. It felt straightforward, organised, and easy to navigate, which made day-to-day tasks simple to manage. While there were a few areas that could be more flexible or intuitive, the platform generally worked well and made the overall process easier. Pros What I liked most about Astalty was how straightforward and easy it was to use and the offline time it has saved for things like invoicing and billing. The interface felt clean, the workflows made sense, and it was easy to find what I needed without overcomplicating the process. Cons What I liked least about Astalty was that some parts could feel a little rigid or less intuitive at first, especially when trying to complete less common tasks. A few workflows could be smoother or clearer, but overall it was still easy enough to use once I became familiar with it. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty We considered a few alternatives, including ShiftCare, Brevity, and Lumary, but Astalty felt like the best fit overall for ease of use, NDIS-specific workflows, and day-to-day practicality. Review Source MM Maryke M. Social work NDIS Mental Health Care Used the software for: 1-2 years ### "1. An Essential Tool for Support Coordinators" June 3, 2026 5.0 Astalty has completely transformed the way I manage my support coordination work. It streamlines everything — case notes, financials, reporting, task tracking — and brings it all into one organised, intuitive system. It’s taken so much pressure off the administrative side of my role and given me back time to focus on my clients. It's also very user friendly, offers tutorials, and support, if you need it. Honestly, I would be lost without it; it’s become an essential part of how I work every day. Pros Pros: I genuinely like everything about Astalty — it’s intuitive, organised, and makes every part of my support coordination workflow easier. Cons I honestly don’t have any real cons to share about Astalty. Every feature I’ve used has worked smoothly, and the platform consistently supports my workflow rather than getting in the way of it. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Astalty Appeared to be more aligned with my business needs Review Source KH Kim H. NDIS Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Absolutely a game changer ! I love it !" June 2, 2026 5.0 I feel very confident that whether I am preparing for my NDIS audit, or I am needing to check on a co-workers client, Astalty is so user friendly and I can trust that it will provide the exact information at my finger tips Pros Deciding on what I like most about Astalty is a hard one. From the moment I decided to change my companies client system to Astalty - I have to admit I have not had any issues, Firstly I was impressed with value for money - the costing was something that was a high priority for me. Then their were the other features that I was impressed with ; the ease of use, the regular training, the support provided & the ongoing improvement to the system. I feel that Astalty is and continues to be the best client system I have used, and cannot recommend Astalty enough Cons nothing that comes to mind - however if I had to say something it would be that it has such great improvements and covers everything I need that I find it hard sometimes to take it all in Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Shift](https://www.capterra.com/p/169851/Shift/) Reason for choosing Astalty I considered others that were recommended by fellow Support Coordinators, however Astalty was the one I trialed first - and could not fault it. I felt I had found the one that was best for my team Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) the costs, the ease of use, the things I learnt in the training sessions, the support that was provided Review Source SH Sabine H. Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "THANK YOU! Finally a software program that delivers" June 1, 2026 5.0 I have used a lot of software programs, Astalty is by far the BEST. It is easy to use, has great features and is an all in one package. Should you need assistance their customer service is amazing, especially the IT dept. They have great tutorial videos too. Pros Ease of Use, intuitive, Simple! Astalty takes the work out of compliance, and it certainly is value for money. Cons None, Astalty is a great platform for Support Coordinators. I love using it. If I was picky, an ability to customise reports would be good. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Opened my own business, I needed a software system Review Source SH Sheena H. Support Coordinator Mental Health Care Used the software for: 2+ years ### "Efficient, easy, seamless software. Love it!" June 8, 2026 5.0 I have worked as an support coordinator for over eight years using many different types of software. Astalty is by far superior to other software. I have been working independently for over three years and Astalty has made running my business so efficient. I have less down time doing admin and I am able to focus more on supporting clients and meeting my personal KPIs. I recommend Astalty to anyone that is looking for an easy seamless process. Pros Astalty makes tracking billable hours, entering notes and invoicing seamless. The esignature function has made getting documents signed so much easier. Cons No real cons other then I would love the option to be able to pin a case note up the top so I can come back to it. Alternatives considered [Nightingale](https://www.capterra.com/p/10029745/Nightingale/) Reason for choosing Astalty simple and easy to use able to track billable hours and invoice Review Source JS Jessica S. Support Coordinator Individual & Family Services Used the software for: 1-2 years ### "Excellent program for Support Coordinators" June 1, 2026 5.0 Overall experience has been incredible. From the quick contact when having troubles to everyday tasks running smoother because of their systems. Pros Astalty is easy to use, covers a lot of what we need and is always building on industry changes fast. They are easy to connect with for help and have loads of videos online to follow for support. Cons I find Astalty to be a brilliant system and do not find any fault in the system so far. I struggled to grasp the budgets section but that is on me not Astalty. Switched from [SonicLinker](https://www.capterra.com/p/10032604/SonicLinker/) The system was not user friendly. We read about Astalty on social media platforms and changed to better suit out needs. Review Source AK Ayan K. Support Coordinator Mental Health Care Used the software for: 1-2 years ### "ASTALTY is the way to go!!" June 5, 2026 5.0 I have had a really positive experience using Astalty as a Support Coordinator. The system is simple to use, easy to navigate, and makes managing participant information, tasks, notes, goals, budgets, and reports much more streamlined. One of the biggest benefits is having everything in one place, which makes it easier to stay organised and keep track of participant progress. The layout is clear, and the platform helps reduce a lot of the admin pressure that comes with support coordination work. Astalty has also made it easier to prepare reports, review participant details, and manage day-to-day coordination tasks. It is practical, user-friendly, and designed in a way that actually supports the work we do. Overall, I would recommend Astalty to other Support Coordinators and providers looking for a reliable system to manage participants, documentation, and service delivery more efficiently. Pros What I like most about Astalty is how easy it is to keep everything organised in one place. Participant profiles, goals, notes, budgets, documents, tasks and reports are all easy to access, which makes day-to-day support coordination much smoother. The platform is user-friendly and saves time when preparing progress reports, checking participant information, and tracking what needs to be done. It reduces a lot of admin pressure and helps me stay on top of participant needs more efficiently. Cons What I like least about Astalty is that some areas can still feel a little time-consuming when entering detailed information, especially when completing reports or updating multiple sections for a participant. It would be helpful if some fields could auto-populate more across reports, goals, participant details and previous notes to reduce repeated admin. There are also times where the system could benefit from more customisation or smoother workflows, particularly when managing complex participant cases with lots of documents, tasks and updates. Overall, these are not major issues, but small improvements in automation and flexibility would make the platform even better. Review Source RB Ry B. Support Coordinator Individual & Family Services Used the software for: Less than 6 months ### "The First CRM I’ve Actually Enjoyed Using" May 28, 2026 5.0 I have been working as a Support Coordinator for over five years and throughout that time I’ve used a range of CRM platforms including ShiftCare, Brevity, VisualCare, and MYP. By far, I have found Vostality to be the most effective and satisfactory platform for my role. As a Support Coordinator, I spend a significant amount of time working within CRM systems, and I’ve found Vostality to be the easiest to navigate and understand. It has made day-to-day workflow much more efficient and has improved my confidence in maintaining documentation, managing budgets, completing shift notes, and accessing templates all within the one system. Overall, it has been a very positive experience so far. I’m looking forward to continuing to build additional templates and further streamline my workflow and documentation processes moving forward. Pros What I like most about Astalty is how easy it is to access and use as a Support Coordinator. The platform makes day-to-day workflow much quicker and more efficient, particularly regarding templates, task management, case notes, funding and budget tracking, and uploading documents. It is very user friendly and streamlines a lot of the administrative side of Support Coordination, allowing coordinators to spend less time navigating systems and more time focusing on participants and service delivery. Cons It’s hard to say there has been anything overly negative about Astalty so far. If there have been any minor issues or suggestions, I’ve been able to communicate these with the Astalty admin team, who have been supportive and helpful in assisting where needed. At this stage, I don’t really have any significant negatives to report. I’ve been using Astalty for approximately six weeks in my current role as a Support Coordinator, although I have previously used a range of other CRM platforms over the years, so I do have experience comparing different systems and workflows. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) New SC Role Using Astalty as a contractor. Review Source Response from Astalty June 4, 2026 Thank you for taking the time to leave a glowing review. We've really worked hard to address all suggestions and take all feedback on board and implement wherever possible. We appreciate the feedback. MS Markus S. Support Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Top Notch SC Software" June 5, 2026 5.0 I have loved the experience with Astalty. The support team are amazing and answer all questions. The software is second to none for Support Coordinators. Pros I love how easy it is to use and that everything I need is in one place. As a support coordinator I spend a lot of time trying to find information and peoples documents. This really is a one stop shop for everything that I need. Other small business owners complain to me about how long it takes to do their invoicing and I explain that this takes me mere minutes to have it all the tasks fully invoiced. Cons At the start of me using this product learning some of the hidden features took a little while. Making sure the correct charge items were set up. Alternatives considered [splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Astalty Wasn't functional for Support Coordination Switched from [splose](https://www.capterra.com/p/240945/Splose/) Wasn't functional for Support Coordination Review Source MC Michelle C. Support Coordination Hospital & Health Care Used the software for: 6-12 months ### "A Surprisingly Simple, Streamlined System for NDIS Support Coordination" June 2, 2026 5.0 My overall experience with Astalty has been extremely positive. In a sector where many systems feel clunky, outdated, or overly complicated, Astalty stands out for its simplicity, speed, and user-friendly design. It genuinely reduces administrative friction and supports efficient, accurate management of NDIS participants. For Support Coordinators juggling high caseloads and complex needs, having a system that “just works” makes a noticeable difference. Astalty has become one of the easiest platforms I’ve used in the field, and it supports both productivity and clarity in a way that many other systems don’t. Pros Exceptionally easy to navigate — compared to other sector systems, Astalty feels intuitive from the first login. There’s no hunting through menus or guessing where things live. Purpose-built for Support Coordination — the workflows actually match how we operate day to day, which reduces admin time and cognitive load. Clean, uncluttered interface — everything is laid out logically, making it quick to update notes, track funding, and manage participant information. Fast to learn — even for new staff or those transitioning from other platforms, the learning curve is minimal. Reliable performance — pages load quickly, and the system doesn’t feel “heavy” or over-engineered. Cons Some features could benefit from deeper customisation options for complex participants. Reporting tools are functional but could be expanded to support more advanced data insights. Still, none of these issues impact day-to-day usability — they’re more “nice to have” improvements. Review Source JM Joanne M. Director Support Coordiator Mental Health Care Used the software for: 2+ years ### "USER FRIENDLY AND ACCESSABLE " June 3, 2026 4.0 Very happy to have Astalty as my business partner, keeping my client information audit ready and easily accessable. Pros It is a very user friendly application that is forgiving of my mistakes. It is great that our small team can share information in real time with all clients visible. I like being able to check ommissions of inforamtion via reports that assist if updates had not been completed. Cons A check in prompt for client contact before being able to continue inputting notes would be ideal. A client focused page that links all referred providers to that client and populates in the Implementation report template when required. Review Source MS Meeta S. Support Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Astalty -Efficient and User-Friendly Platform for NDIS Service Management" June 2, 2026 5.0 Overall, my experience with Astalty has been positive. It is a user-friendly platform that helps streamline client management, documentation, scheduling, and reporting in one central location. The system has improved efficiency in day-to-day work, and while there are occasional technical issues, the benefits generally outweigh the drawbacks. Pros I would rate Astalty highly for its ease of use, client information management, and reporting features. The platform is intuitive, helps keep participant records organised, and the calendar and reminder functions assist with managing appointments and tasks efficiently. What I like most about Astalty is that it brings client information, case notes, reporting, and scheduling into one place, making day-to-day work much more streamlined and time-efficient. Cons There are occasional bugs and system slowdowns, particularly when loading larger client records or generating reports. very rare though Review Source TR Tayla R. Support Coordination Individual & Family Services Used the software for: 2+ years ### "Reliable and Efficient Platform for Support Coordination and Compliance Management" June 2, 2026 5.0 Overall, Astalty has been a reliable, user-friendly solution and I would highly recommend it to others and have already done so on several occasions. I intend to continue using Astalty and look forward to seeing its ongoing development. Pros My experience with Astalty has been highly positive. I have found it to be a dependable and effective platform that simplifies the management of both participant and business compliance requirements. Cons Any minor issues I have encountered have been addressed promptly by the support team and have not impacted my overall experience with the software. One enhancement I would like to see in the future is access to the Astalty mobile app for Support Coordinators, particularly for recording case notes while working in the community. This would further improve flexibility and efficiency when supporting participants away from the office. Review Source MO Melissa O. NDIS Support Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Overall really good" June 2, 2026 4.0 I really like it. While there are a few things I would change, the overall functionality is great. I would recommend. Pros It is good value for money and easy to use. Some pros are: Having everything you need in one place. Being able to make templates. Tracking utilisation of a participants funds when work has been completed. That when you click on information (e.g. NDIS number, addresses) it automatically copies it - so you can quickly transfer information. Cons That the notes don't appear in chronological order with the documents. And that when you upload documents it uses the date you upload it - not the date it was created (e.g. the date an email was received). Review Source SM Simone M. NDIS support coodinator Individual & Family Services Used the software for: 2+ years ### "Happy Astalty user" June 7, 2026 5.0 I have been using Astalty for several years, as a sub contractor and now as a sole trader, I couldnt do my job without it Pros Ease of use, alot of available resources for my role as an NDIS support coordinator. Great for memory of tasks to be completed weekly and in advance Cons I dont have any issue with Astalty at all, I actually really happy with it, has been a game changer for me Review Source KO Kristen O. Support Coordinator Individual & Family Services Used the software for: 6-12 months ### "So Many Helpful Functions!" June 1, 2026 4.0 Overall, it's been one of the most suitable programs I've used while working in this industry, and it seems like it's continually adapting based on provider needs, which is essential in working in this space. Pros I LOVE the 'Implementations' feature to help people plan out their budget for the whole duration of their NDIS Plan, so they can be confident in knowing that they won't run out of funds early. I also love that we get notifications a few weeks before their Plans end so we can start to prepare reports. I also love that on the task board we have a progress wheel so I can see where I'm up to in my weekly billable hours. I also love being able to generate templates, which saves me a lot of time! Cons I wish there was an easier way to see in one place if people were missing Service Agreements from other service providers. I also find the interface is a little bit plain, generic and left brain oriented. I think there's room for it being more visually engaging. Review Source JH Joanna H. Positive Behaviour Support Practitioner Hospital & Health Care Used the software for: 2+ years ### "Client support friendly system" June 4, 2026 5.0 Astalty is easy to use and is always evolving to ensure we can capture all the changing needs required to manage our client base. Many features make it easy to see how you are progressing throughout the week and to track your tasks that are incomplete. Alerts are sent to my email so I know when a client's funding is getting low or there is something that is due so I can effectively plan my time and meet support needs. It is also easy to report a bug or ask a question when the need arises. I have used many different client systems in the past and have found Astalty to be the most user-friendly. Pros Easy to use and manage client information and tasks. The inclusion of templates makes day-to-day work simpler and more streamlined. Cons There are no significant negatives except for the occasional bugs and shutdowns, which are always managed efficiently and are to be expected from any system. Review Source AL Ann L. Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing Astalty - Love them" June 2, 2026 5.0 Overall they are amazing. They continue to update to meet the needs of the Coordinators as the NDIS changes Pros Love Astalty. It has streamlined my business. It helps me capture billable work, find and save documents in one place. Templates easy to find and pre populate with Participants information. I've been using it for approx 2 years and can't imagine doing my job without it. Cons In the beginning I had trouble navigating it but I think that was my issue and not theirs. I reached out for help and they were always quick to respond. 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