Guru Networks

Back Office GURU

4 / 5 8 reviews

Who Uses This Software?

We service the Residential Real Estate Industry and are scalable to a small agent team or a multi-State large Franchisor.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Guru Networks
  • www.gurunet.net
  • Founded 1999
  • United States

About Back Office GURU

GURU Solutions offers an end-to-end Enterprise system for the Real Estate Industry. Back Office GURU and TransAction GURU are the two entry level modules but we offer over 30 additional Add Ons. Unlock your Potential. Automate your processes, reduce redundancies and increase efficiency with versatile solutions that are intuitively easy to use. We support Brokers of all sizes with flexible tools that integrate industry standards with the unique business rules and procedures of each client.


Back Office GURU Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

Back Office GURU Reviews Recently Reviewed!


We have been using GURU for seven years, when we changed to a cloud-based system.

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Number One is the customer service. Very friendly and responsive to any issues that arise. The system is very affordable - one fee regardless of the number of users we have. It provides us with the functionality we need to generate reports on our sales production and provides the gateway for franchise reporting. The new interface is a welcome upgrade.

Cons: The reporting design feature could be a little better. Would also like to see improvements on how referral fees are entered into the system.

Capterra-loader

Great service and best available brokerage back-end reporting system on the market

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Guru offers the best available brokerage back-end reporting system on the market. Modern interface, with integration options including Quickbooks, responsive customer service team, and cloud based program take this system years beyond the competitors. Most of the available systems out there run on outdated architecture with limited support, and an antiquated interface, and Guru has solved all of these challenges, and offers per-user licensing where others charge per device and require dedicated terminals.

Overall: Reporting system that offers flexibility and integration options with great customer service.

Capterra-loader

Guru Solutions helped our business turn 180 degrees in our tracking and reporting.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Our pre-launch was intense with Guru Solutions requiring in depth information about our company as they knew in order to deliver the product we needed, they would need to KNOW US. The depth to which they were willing to commit to understanding our business model was our first sign we had made the right decision. Not only did the team seek to understand our business model, they pushed us to explore new ways of approaching our existing problems. Once we were ready for our actual launch, Guru Solutions was right there waiting for our phone calls and emails. As we stumbled, they worked WITH US on solutions that nearly five years later are still in our day to day processes. Post launch has been nothing short of excellent customer service and promises kept. In addition to our staff who is intensely knowledgeable in real estate, we have team members with heavy accounting backgrounds. All team members find the software not only easy to use, but immensely functional to run our ever changing business in the ever changing real estate market. We use Guru daily for transaction management, transaction workflow, document storage, agent receivable tracking, agent personnel information, and agent document storage.

Overall: Guru Solutions helped our business turn 180 degrees in our tracking and reporting.

We refer to Guru Solutions as our company's "brain." We use this software fluidly over five locations daily. Our staff is able to communicate effectively across those locations and departments. In real estate, time is money. Your back office cannot slow down if you want to properly support your real estate agents.

Guru Solutions is the ONLY solution for our business.

Highly recommend it for any office taking their real estate business to the next level

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has been a great solution for our office's transaction and agent management needs. It has helped us keep both staff and agents on task and well-informed on the day-to-day tasks and deadlines. It's a great tool for keeping track of required documents with in-house reminders that can be automatically sent out to agents, which saves time. This system has really helped us automate the transaction to closing process and it has also helped us comply with legal requirements. The system is very modular which allows you to use it as much or as little as you need without having to pay extra for features you don't need. Once the system is fully setup you can pretty much run your office on auto-pilot with complete peace of mind.

An Office Management System that is both easy to use and cost effective!!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had been searching for an Office Management program for well over a year. On the recommendation of another Real Estate Company, we checked out Guru. From the initial conversation to the eventual transition, the move could not have been made easier by Customer support representative. Training was excellent and covered all aspects of our needs for a Real Estate Office. Any questions, concerns, glitches were addressed immediately and resolved.
The program is extremely user friendly and easy to manage. We have chosen not to use all the features offered because of an on-line document management system already in place.
If you are considering a new platform for your office - you owe it to yourself to check out Guru.

good

Mar 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: online, easy to use, listings automatically expire,
Cons: reports could be better ( have a hard time when both sides are in office, the report says both so i either need to go back to the transaction or look up on file to see what agent had what side), can't put in a back up offer, the create payment can only have one agent (would rather have at least two)

Vendor Response

by Guru Networks on February 23, 2017

Claudia - there is an output option for side that can be added as a column to this report so that you can see which agent is on which side. Let us know if you need a quick call to discuss. We will take your suggestions into consideration for G6 which we are already in the process of building. Thanks so much!

Coming from a program which was so complicated this one is so much more user friendly!

Mar 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our agents love the transaction disbursement form to see how the commission check was disbursed and production for the year.

The customer service is wonderful! If I have a question they are always right there to answer and help!

Great customer service!

Feb 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the Guru system for over 2 years. It is a great value for the money! We were looking for a simple system to allow us to fill two specific needs: 1 - reporting transactions to BHHS and 2 - reporting for management. The system has done both those well. I would like to see a simpler layout instead of having to navigate so many different screens but the system performs well. The customer service has been unparalleled. Seth Erlanger and Jennifer Deeters have been nothing less than extrodinary.