--- title: "OASYS^ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OASYS^ Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/275236/Oasys/" page_type: "product" language: "en" --- # OASYS^ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OASYS^ ## What is OASYS^? HelpDesk by OASYS^ is a next-generation service management solution designed to streamline customer support and enhance service delivery. With its intuitive interface and robust features, businesses can efficiently manage inquiries, track tickets, and resolve issues faster than ever. HelpDesk automates repetitive tasks, supports SLA management, and offers real-time performance insights, ensuring teams stay productive and customers remain satisfied. Its scalable and customizable platform seamlessly integrates with other business tools, empowering organizations of all sizes to deliver top-tier service while reducing operational costs. Experience smarter service management with AI-driven insights and workflow automation—all within a single, user-friendly platform. ## What is OASYS^ used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OASYS^?[Manage this product listing](https://www.g2.com/products/oasys/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OASYS^ 5.0 (1) VS. [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price $15 Per User, Per Month Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (518) Value For Money 5.0 (1) Value For Money 4.5 (443) Customer Service 5.0 (1) Customer Service 4.5 (481) ## OASYS^ alternatives [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Caspio](https://www.capterra.com/p/137206/Caspio/) [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137206/Caspio/) ## FAQs about OASYS^ Overview ### What company size and specific industries is OASYS^ built for? OASYS^ is designed for businesses of any size, from smaller teams to larger organizations, across a wide range of industries. Its service management solutions are meant for companies that need to improve customer experience and support diverse operational needs. Features and Usability ### What are the key features of OASYS^? OASYS^ offers workflow automation, case and ticket management, and approval process control for operational tasks. It also includes access controls/permissions, role-based permissions, compliance tracking, reporting/analytics, and customizable dashboards. Additional features include AI Copilot, chatbot, document management, knowledge base management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? OASYS^ starts at $3.50 per user/month for Helpdesk / Service Desk, with Workflow Automation at $15, E-Signature at $8, and Asset Lifecycle Management at $50 per user/month billed annually. A free trial is available. ALM covers 0–500 assets; larger deployments move to Enterprise pricing. Integrations ### Which third-party tools and platforms does OASYS^ integrate with? OASYS^ integrates with Microsoft 365, Microsoft Entra ID, Microsoft Outlook, OCS Inventory, Oracle E-Business Suite, SAP Access Control, SAP Agent Performance Management, SAP BW/4HANA, SAP Build, SAP Business ByDesign, SAP Business One, Sage 500, Telegram, WSO2 API Manager, and WhatsApp. Getting Started and Support ### What training and onboarding options does OASYS^ offer? OASYS^ provides in person training, live online sessions, documentation, and videos. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for teams learning the system and reviewing steps as needed. Getting Started and Support ### What customer support options does OASYS^ offer? OASYS^ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed or helpfulness are not documented here. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) OASYS^ supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as new activity happens, allowing teams to respond faster and manage service operations more efficiently. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps OASYS^ 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asset Sharing: Share access to files and assets with individuals - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Image Library: Store and manage images - Image Recognition: Ability of software to identify an image among other data - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Workflow: Create, manage, or update project workflows. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rights Management: Manage and enforce usage rights and permissions for digital assets - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/275236/Oasys/pricing/) Workflow Automation $15.00 Per User,Per Month It includes: - Unlimited workflows and automations - Advanced integrations & APIs - Audit trails and compliance controls - Analytics & performance dashboards - Enterprise-grade security & governance Asset Lifecycle Management (ALM) $50.00 Per User,Per Year It includes: - End-to-end asset lifecycle tracking - Preventive maintenance, renewals & alerts - Asset history, warranties & compliance records - Custom reports & dashboards - Role-based access, approvals & audit logs E-Signature $8.00 Per User,Per Month It includes: - Legally binding digital signatures - Bulk signing & automated workflows - @mentions, in-app chat & notifications - Email reminders & full activity tracking - Native integration with Workflow & ALM Helpdesk / Service Desk $3.50 Per User,Per Month It includes: - Multi-channel ticketing (email, Teams, portal) - SLA tracking & automated escalation - Service catalogue & knowledge base - Leaderboards, analytics & reporting - Incident, problem & request management Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/)[ Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CP Chamari P. Manager - IT Service Management Banking ### "Excellent System with an excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2023 It is very user friendly. It has been achieved rapid improvement within a shorter period. It adopted more new features. Apart from that the customer service and the vendor support is excellent. The entire team is very positive. Out of the requirements we forwarded, 95% have been implemented. Pros Ease of use, user friendly, Ease of understanding, Easliy set up, Self analysis of a ticket/incident/request. The system has been integrated with several internal as well as external (other vendor's) applications such as HRIS. Cons When there are any concern, requirement, new suggestions, those will be forwarded to the application vendor.Those points were implemented after appropriate assessment by the vendor.Hence, at the moment unable to highlight the weak area of the S/W as those have already been addressed by the system vendor. Reasons for choosing OASYS^ Support, S/W features, Cost, Ease set up and implementation time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.