# Smiddle Siebel CRM Connector Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smiddle Siebel CRM Connector Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/275313/Smiddle-Sibel-CRM-Connector --- # Smiddle Siebel CRM Connector Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Siebel CRM Connector ## What is Smiddle Siebel CRM Connector? Smiddle Siebel CRM Connector integrates the call center operator workplace into Siebel CRM. Our software product allows you to work with voice calls, chats, and video calls in a single interface without having to switch between different applications. ## What is Smiddle Siebel CRM Connector used for? [Contact Center](https://www.capterra.com/contact-center-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Siebel CRM Connector?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smiddle.com/&name=Smiddle Siebel CRM Connector) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Siebel CRM Connector 5.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,607) Value For Money 5.0 (1) Value For Money 4.2 (2,662) Customer Service 5.0 (1) Customer Service 4.3 (2,770) ## Smiddle Siebel CRM Connector alternatives [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Smiddle Siebel CRM Connector Overview ### What company size and specific industries is Smiddle Siebel CRM Connector built for? Smiddle Siebel CRM Connector is designed for enterprise organizations with large and medium-sized contact centers, especially those using Cisco Contact Center UCCE or UCCX. It serves companies in e-commerce, retail, consumer services, banking, and insurance. Features and Usability ### What are the key features of Smiddle Siebel CRM Connector? Smiddle Siebel CRM Connector offers API connectivity, CRM integration, and third-party integrations for linking Siebel with external systems. Core contact tools include contact management, contact database, customer history, and lead management, while communication features cover call routing, automatic call distribution, call recording, chat/messaging, and multi-channel communication. Getting Started and Support ### What training and onboarding options does Smiddle Siebel CRM Connector offer? Smiddle Siebel CRM Connector provides in person training, webinars, documentation, and videos. In person training supports guided instruction, webinars allow live online sessions, documentation gives written reference material for setup and use, and videos offer visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Smiddle Siebel CRM Connector offer? Smiddle Siebel CRM Connector provides email/help desk and phone support. These are the support channels listed for the product. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Smiddle Siebel CRM Connector 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage and track all past and future calls. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Aleksandr L. Division for the development of channels of communication with customers IT&Infrastructure Departmen Banking ### "Smiddle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 2, 2023 The solution is used to implement an alternative channel of communication with customers. Allowed to process both audio and video customer calls Pros In my opinion, the main advantage is the ability to flexibly customize the solution to meet the needs of users. Cons The product fully meets the needs, allows the necessary customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2023 Thank you for the kind words, Aleksandr. We try our best! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.