--- title: "Smiddle Siebel CRM Connector Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smiddle Siebel CRM Connector Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/275313/Smiddle-Sibel-CRM-Connector/" page_type: "product" language: "en" --- # Smiddle Siebel CRM Connector Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Siebel CRM Connector ## What is Smiddle Siebel CRM Connector? Smiddle Siebel CRM Connector integrates the call center operator workplace into Siebel CRM. Our software product allows you to work with voice calls, chats, and video calls in a single interface without having to switch between different applications. ## What is Smiddle Siebel CRM Connector used for? [Contact Center](https://www.capterra.com/contact-center-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Siebel CRM Connector?[Manage this product listing](https://www.g2.com/products/smiddle-siebel-crm-connector/claim_requests/new?auto=true) ## Smiddle Siebel CRM Connector Overview Updated September 2026 AI summary Smiddle Siebel CRM Connector enables businesses of all sizes to connect Siebel CRM with contact center operations, supporting core functions like contact management, interaction tracking, and lead management. Available for Linux deployment, it offers features such as an activity dashboard, data import/export, and document storage, with options for multi-channel communication, customizable reports, and API integration to fit varied workflow needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Siebel CRM Connector 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (118) Value For Money 5.0 (1) Value For Money 4.6 (118) Customer Service 5.0 (1) Customer Service 4.7 (118) ## Smiddle Siebel CRM Connector alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) ## FAQs about Smiddle Siebel CRM Connector Overview ### What company size and specific industries is Smiddle Siebel CRM Connector built for? Smiddle Siebel CRM Connector is designed for enterprises with medium-sized and large contact centers that use Cisco Contact Center solutions, including UCCE and UCCX. It is built for organizations in e-commerce, retail, consumer services, banking, and insurance. Features and Usability ### What are the key features of Smiddle Siebel CRM Connector? Smiddle Siebel CRM Connector offers API connectivity, CRM integration, and third-party integrations for linking Siebel with other systems. It includes contact management, customer history, lead management, and interaction tracking, plus agent interface tools such as call routing, automatic call distribution, call recording, and multi-channel communication. Getting Started and Support ### What training and onboarding options does Smiddle Siebel CRM Connector offer? Smiddle Siebel CRM Connector provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support guided setup, webinars allow live instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Smiddle Siebel CRM Connector offer? Smiddle Siebel CRM Connector provides Email/Help Desk and Phone Support. No reviewer feedback about support experience is available, so the support process cannot be characterized further. The listed channels indicate direct contact options for questions, setup issues, and account assistance. ## Features AI summary Based on 14,838 Contact Center reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Smiddle Siebel CRM Connector includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features help businesses keep contact records organized, maintain up-to-date relationship details, and give teams a clearer view of customer interactions for day-to-day follow-up and account management. Agent Interface 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Smiddle Siebel CRM Connector 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call List Management: Manage and track all past and future calls. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Aleksandr L. Division for the development of channels of communication with customers IT&Infrastructure Departmen Banking ### "Smiddle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 2, 2023 The solution is used to implement an alternative channel of communication with customers. Allowed to process both audio and video customer calls Pros In my opinion, the main advantage is the ability to flexibly customize the solution to meet the needs of users. Cons The product fully meets the needs, allows the necessary customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2023 Thank you for the kind words, Aleksandr. 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