--- title: "Questback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Questback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/275590/Questback/" page_type: "product" language: "en" --- # Questback Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Questback ## What is Questback? Questback is an Customer Experience Management platform improving the customer experience. Our is mission to make organizations smarter by acting on feedback from their key stakeholders! As a Nordic leader in experience management solutions, we serve customers in the Nordics and the rest of the world. ## What is Questback used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price €2500 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Questback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.questback.com&name=Questback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Questback 4.7 (55) VS. [4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price €2500 Other, Per Year Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (55) Ease Of Use 4.7 (1,745) Value For Money 4.5 (46) Value For Money 4.5 (1,380) Customer Service 4.7 (49) Customer Service 4.5 (1,312) ## Questback alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/275590/Questback/alternatives/) ## FAQs about Questback Overview ### Which roles and teams benefit most from Questback? Questback is most used by executives, operations managers, customer experience teams, and communications or marketing specialists who need structured feedback collection and reporting. HR and people leaders use it to measure engagement, while project and product leads rely on surveys and insights to improve programs, stakeholder communication, and decision-making. Answer based on 55 reviews Overview ### What company size and industries is Questback built for? Questback is built for organizations with 20–2,000 employees, with reviewer use centered on small businesses at 53%, followed by enterprises at 29% and midsize companies at 18%. It serves Higher Education most often at 11%, with Information Technology and Services and Education Management each representing 7%. Answer based on 55 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Questback? Questback includes core survey features like survey builder, question branching, anonymous feedback, and multi-channel distribution, which reviewers often cite for creating complex questionnaires quickly. Differentiating capabilities include LiveReports for real-time reporting, customizable reports, data import for personalized feedback, and reusable survey templates for recurring evaluations. Answer based on 26 reviews Overview ### Is Questback good for collecting customer feedback? Questback works well for collecting customer feedback through easy survey setup, quick result access, and clear analysis tools. Service teams, training providers, healthcare organizations, and market research users value the personalized feedback options and helpful support, though some businesses caution that contract terms and cancellation policies may require close review. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Questback integrate with? Questback connects natively to Startdeliver. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Questback offer? Questback provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Questback offer, and how do users rate the experience? Questback offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as fast, helpful, friendly, and knowledgeable, with quick response times and strong onboarding. Several also value access to guidance on survey design and methodology, though one review noted limits around support for conducting phone interviews. Answer based on 14 reviews Features and Usability ### How easy is it to create surveys in Questback? Questback makes survey creation easy for most teams with guided setup, flexible question types, and branding options. Marketing teams, HR staff, and education users like the preview tools, logic paths, and reusable templates, though some users mention limits in basic plans and less flexibility once a survey is already published. Answer based on 26 reviews Features and Usability ### How well does Questback handle report design? Questback supports customizable report design with live reporting, filters, charts, and shareable outputs for many use cases. Training teams, HR departments, and multi-client organizations value tailored layouts and subgroup reporting, though some users find comparisons, filters, chart readability, and report setup harder to learn at first. Answer based on 17 reviews ## Features AI summary Based on 3,742 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Questback supports all three of the features reviewers consider most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends in responses, and turn feedback into clear insights, allowing teams to improve experiences and make better decisions with more confidence. Feedback Management 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Customizable Forms 4.2 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Negative Feedback Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Fields 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Reporting/Analytics 4.3 (41) 85.37% of 41 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Questback 87 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (55) 4.6 Based on 55 reviews ## Pricing Value for money 4.5 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/275590/Questback/pricing/) Questback Starter €2,500 Other,Per Year Questback Business €5,000 Other,Per Year Questback Enterprise €8,000 Other,Per Year Value for money 4.5 (46) 4.5 Based on 46 reviews ## Integrations [ Startdeliver](https://www.capterra.com/p/249441/Startdeliver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (49) 4.7 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating 5(43) 4(11) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent EH Essi H. Insights Specialist Museums and Institutions ### "More than just a survey tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 My experience with Questback has been very positive. Beyond the platform itself, I particularly value the support to survey design and methodology with experienced experts whenever needed. Pros What I like most about Questback is its ease to use and the wide range of features available for survey design and analysis. The platform is continuously being developed, which means new improvements and functionalities are regularly introduced One of the most valuable features for me is LiveReports. It makes reporting faster and more efficient, allowing stakeholders to access results in real time without the need for manual reporting. I also highly value the support and consulting services provided by Questback. Being able to discuss survey design, question wording, scales, and research methodology with experienced experts is extremely helpful when planning and conducting research projects. Cons Like any survey tool, Questback has its limitations. Thankfully the platform is continuously improving. Switched from [Surveypal](https://www.capterra.com/p/138589/Surveypal/) The main limitation was the lack of LiveReports and the ability to tailor the reporting dashboard. Alternatives considered [Webropol 2.0](https://www.capterra.com/p/127983/Webropol-2-0/) Reasons for choosing Questback It was more difficult to use and there was no in-house research expert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Dear Essi, thank you for taking the time to review us! We are happy to hear that you feel this well taken care of at Questback and by our expert team. As you said, we are always improving and thus we believe that we can continue to provide you with great value in the years to come. RB Roman B. HR Head Leisure, Travel & Tourism ### "Questback is the best value for your money! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Great mix of human expert consultant support and quick tool feedback through a well designed tool. I am amazed how fast I received results and how efficient the tool took care of many tasks we used to have in the past. Pros Great customer support through a survey experienced consultant. A vey good tool that is mostly self-explanatory (high level of ease of use) and gives fast feedback results. The simulation of the user interface makes it easier to design a good survey. I low the live survey results. Cons Did not really find a critical area yet. If I had to pick an area, it would be that fact that it has many options, that makes it feel more complex for beginners, but it is also a USP. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Thank you Roman for your positive review of the Questback online feedback tool! We invest heavily in ensuring feedback is turned into action, and it makes us happy and proud to hear it is appreciated by our customers. I am especially happy to hear that you experience the best value for money, ease of use and professional customer support through our experienced consultants. Thank you again for taking the time to write a review! JN Janina N. Verwaltung Non-Profit Organization Management ### "Phantastischer Support! Absolut empfehlenswert." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Ich würde gerne mehr als fünf Sterne geben. Die Umfragen sind so individualisiert gestaltbar - mit Hintergrund-Logo und/oder Logo in der Ecke. Für jede Art der Fragestellung gibt es ein Layout. Über Vorschau kann man Test-Umfragen machen. Der Export der Ergebnisse ist denkbar einfach. Und ich kann nur immer wieder betonen, wie schnell Laura Prandner mir bei Fragen zur Verfügung stand. Pros Es ist schwierig zu sagen, was mir am besten gefallen hat. Von der Betreuung durch Laura Prandner, die mir jederzeit zur Seite stand und sich sogar die Zeit nahm, mir zu Beginn über Videocall die einzelnen Funktionen zu erklären, bis hin zu den unzähligen Funktionen und dem herausragenden Datenschutz sowie der Liveverfolgung der Umfrageergebnisse fand ich einfach alles super. Cons Da fällt mir nichts ein. Ich kann nur auf meine obigen Ausführungen Bezug nehmen und die positiven Erfahrungen hervorheben. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Herzlichen Dank für Ihre sehr freundliche Bewertung. Wir bei Questback sind sehr stolz auf das, was unsere Mitarbeitenden leisten und geben das Lob gerne weiter! Es freut uns, dass Sie unser Engagement so zu schätzen wissen! Darüber hinaus freut es uns zu lesen dass Sie die Plattform an sich auch so gut fanden und Sie so gut damit arbeiten konnten! MP Michael P. Produktmanager Leisure, Travel & Tourism ### "Sehr gutes, selbsterklärendes und innovatives Survey Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 19, 2026 bekomme sehr schnell Hilfe bei Supportanfragen, sehr guter und unkomplizierter Kontakt zu den Questback Ansprechpartnern Pros Sehr schnelle Erstellung eines Surveys, klar aufgebaut und selbsterklärend . Zudem auch gut, dass es eine KI Funktion gibt (wird aktuell von uns nicht benötigt) Cons Es gibt hier nichts zu bemängeln, daher keine Kritikpunkte zu nennen. Optional wäre es schön, wenn eine HTML Receipt Option bei Erhalt des ausgefüllten Surveys per Mail, möglich wäre. Ist aber kein zwingendes Must Have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Danke, dass Sie sich die Zeit genommen haben uns Ihre Gedanken mitzuteilen. Wir freuen uns zu lesen, dass Sie unseren Support so schätzen! Ebenfalls ist es schön zu hören dass Sie die Erstellung also einfach empfinden und Ihnen im Tool nichts essentielles fehlt. Wir sind weiterhin nur einen Anruf entfernt und freuen uns auf die weitere Zusammenarbeit! AW Andy W. Specialist Banking ### "Toller Kundensupport trifft einfaches Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 Tolle Erfahrung und ich wurde von Anfang an toll unterstützt! Das Toll ist von Beginn an sehr leicht zu bedienen und die Auswertung erfolgt extrem schnell Pros Erstellung der Fragen; Auswertungen mit einem Klick; sehr Übersichtlich gestaltet Was ich aber hervorheben möchte ist, dass der Kundensupport einfach spitze ist!! Cons Wenn ich was finden müsste, dann vielleicht noch mehr Auswahlmöglichkeiten an Fragen; ansonsten ist alles perfekt Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Vielen Dank für das viele Lob für unser Tool und unsere Betreuung und dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. AS Andreas S. Koordinator Qualitätsmanagement Health, Wellness and Fitness ### "Kundenbefragung leicht gemacht" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Hervorragendes Onboarding, freundlicher und fachkundiger Support, rasche Reaktionszeiten. Die ganze Erfahrung mit dem Team von Questback war bisher äusserst positiv. Gutes Aufzeigen von Möglichkeiten, wie die Auswertungen unserer Befragungen nach unseren Bedürfnissen gestaltet werden können. Pros Durchdachtest Gesamtkonzept Einfache Bedienbarkeit, man wird durch den gesamten Prozess zur Erstellung einer Umfrage durchgeführt Bereits die Basis-Lizenz bietet zahlreiche Möglichkeiten zur Gestaltung einer Befragung Cons Bei der Auswertung und den Vergleichsmöglichkeiten der Befragungen, sind die Optionen mit der Basis-Lizenz etwas eingeschränkt. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback Bestes Preis-/Leistungsverhältnis für unsere Bedürfnisse Einfache Bedienung Möglichkeiten zur flexiblen Gestaltung von Befragungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Vielen Dank für Ihr ausführliches und positives Feedback! Besonders Ihr Lob für den persönlichen Support geben wir sehr gerne an das gesamte Team weiter. Vielen Dank auch für das Vertrauen, das Sie uns im Vergleich zu Alternativen wie SurveyMonkey entgegengebracht haben. Dass Questback für Sie das beste Preis‑/Leistungsverhältnis bietet, bestätigt unseren Anspruch, leistungsstarke Befragungslösungen mit hoher Flexibilität und intuitiver Bedienung zu verbinden. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. MN Manuel N. CEO Health, Wellness and Fitness ### "Selbsterklärendes Tool mit vielen Möglichkeiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Sehr positive Erfahrung von Erstkontakt bis zum Onboarding. Sehr lösungsorientiert und speditive Rückmeldungen. Pros sehr benutzerfreundliches Tool, Top Kundenservice, sehr schnelle Reaktionszeit im Support, zuvorkommende und freundliche Mitarbeitende, einfache Integration von Übersetzungen, Das Live-Reporting ist sehr wertvoll Cons Der Rohdaten-Export war zu Beginn nicht selbsterklärend. Ansonsten gibt es für mich keine Nachteile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Auf unseren raschen und qualitativ starken Kundenservice sowie die Reporting-Power in der Lösung sind wir sehr stolz und so freut es uns besonders dies von unseren Kunden bestätigt zu bekommen. PW Patrick W. HR Learning and Development Specialist Information Technology and Services ### "High-quality survey tool with extensive features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Pros Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. Cons Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [LamaPoll](https://www.capterra.com/p/180116/LamaPoll/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback The live-report function and high data protection standards were the main reasons for choosing Questback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Thank you so much for your fantastic review! We’re thrilled to hear that our customer support team and the overall survey and reporting experience have been valuable for you. Providing fast, helpful, and expert support is something we take great pride in, so your feedback means a lot. We also appreciate your thoughtful suggestion regarding managing multiple data sets. Insights like yours help us prioritize what matters most to our users. Thanks again for being a valued Questback user! MD Manuela D. Schulinspektorin Education Management ### "Questback erleichtert unsere Arbeit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 Pros Questback entspricht unseren Bedürfnissen auf der ganzen Linie, die Unterstützung ist schnell und unkompliziert, spezielle Wünsche (z.B. die Möglichkeit, lokale Sprachen im System bereitzustellen) wurden sofort umgesetzt. Cons Noch habe ich keine Nachteile gefunden! Wir konnten bisher immer alles umsetzen, was wir benötigen inkl. unsere lokalen Idiomen in den Befragungen integrieren. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! CZ Corinna Z. Expertin Marketing und Kommunikation Insurance ### "Questback macht Spaß: starke Zusammenarbeit und ein tolles Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2026 Preis/Leistung und vor allem Service waren und sind überzeugend. Questback hilft dabei, Daten zu sammeln, strukturiert auszuwerten und Entscheidungen datenbasiert zu treffen, sowohl intern als auch extern. Pros Das Beste an Questback ist der exzellente Service: immer schnell, zuverlässig und durchgehend freundlich – so macht die Zusammenarbeit richtig Freude! Cons Wie bei allen Systemen gibt es auch bei diesem immer eine kleine technische Wunschliste für die Zukunft, die stetig weiterentwickelt werden kann. Switched from [Netigate](https://www.capterra.com/p/227889/Netigate/) Mangelnder Service sowie keine stabile Bereitstellung. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! [View all Reviews](https://www.capterra.com/p/275590/Questback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Questback](https://www.capterra.com/compare/201674-275590/Enquetes-Maken-vs-Questback)