# Questback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Questback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/275590/Questback --- # Questback Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Questback ## What is Questback? Questback is an Customer Experience Management platform improving the customer experience. Our is mission to make organizations smarter by acting on feedback from their key stakeholders! As a Nordic leader in experience management solutions, we serve customers in the Nordics and the rest of the world. ## What is Questback used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 50 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price €2500 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Questback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.questback.com&name=Questback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Questback 4.7 (50) VS. [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting Price €2500 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (50) Ease Of Use 4.5 (120) Value For Money 4.5 (41) Value For Money 4.3 (108) Customer Service 4.7 (44) Customer Service 4.3 (109) ## Questback alternatives [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (2,852)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (953)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/275590/Questback/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (38) 84.21% of 38 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.6 (30) 86.67% of 30 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.4 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Questions 4.5 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Customizable Fields 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Real-Time Reporting 4.3 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Active reporting of data and metrics Questback 87 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Establish measurable goals and objectives and track their progress over a specific period of time Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Skip over or route respondents to different questions based on their previous answers Send messages via SMS Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Open text box field Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (50) 4.6 Based on 50 reviews ## Pricing Value for money 4.5 (41) Free Trial [View pricing plan details](https://www.capterra.com/p/275590/Questback/pricing/) Questback Starter €2,500 Other,Per Year Questback Business €5,000 Other,Per Year Questback Enterprise €8,000 Other,Per Year Value for money 4.5 (41) 4.5 Based on 41 reviews ## Integrations [ Startdeliver](https://www.capterra.com/p/249441/Startdeliver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (44) 4.7 Based on 44 reviews ## User reviews Overall rating 4.7 Based on 50 reviews Filter by rating 5(38) 4(11) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AS Andreas S. Koordinator Qualitätsmanagement Health, Wellness and Fitness ### "Kundenbefragung leicht gemacht" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Hervorragendes Onboarding, freundlicher und fachkundiger Support, rasche Reaktionszeiten. Die ganze Erfahrung mit dem Team von Questback war bisher äusserst positiv. Gutes Aufzeigen von Möglichkeiten, wie die Auswertungen unserer Befragungen nach unseren Bedürfnissen gestaltet werden können. Pros Durchdachtest Gesamtkonzept Einfache Bedienbarkeit, man wird durch den gesamten Prozess zur Erstellung einer Umfrage durchgeführt Bereits die Basis-Lizenz bietet zahlreiche Möglichkeiten zur Gestaltung einer Befragung Cons Bei der Auswertung und den Vergleichsmöglichkeiten der Befragungen, sind die Optionen mit der Basis-Lizenz etwas eingeschränkt. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback Bestes Preis-/Leistungsverhältnis für unsere Bedürfnisse Einfache Bedienung Möglichkeiten zur flexiblen Gestaltung von Befragungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Vielen Dank für Ihr ausführliches und positives Feedback! Besonders Ihr Lob für den persönlichen Support geben wir sehr gerne an das gesamte Team weiter. Vielen Dank auch für das Vertrauen, das Sie uns im Vergleich zu Alternativen wie SurveyMonkey entgegengebracht haben. Dass Questback für Sie das beste Preis‑/Leistungsverhältnis bietet, bestätigt unseren Anspruch, leistungsstarke Befragungslösungen mit hoher Flexibilität und intuitiver Bedienung zu verbinden. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. MN Manuel N. CEO Health, Wellness and Fitness ### "Selbsterklärendes Tool mit vielen Möglichkeiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Sehr positive Erfahrung von Erstkontakt bis zum Onboarding. Sehr lösungsorientiert und speditive Rückmeldungen. Pros sehr benutzerfreundliches Tool, Top Kundenservice, sehr schnelle Reaktionszeit im Support, zuvorkommende und freundliche Mitarbeitende, einfache Integration von Übersetzungen, Das Live-Reporting ist sehr wertvoll Cons Der Rohdaten-Export war zu Beginn nicht selbsterklärend. Ansonsten gibt es für mich keine Nachteile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Auf unseren raschen und qualitativ starken Kundenservice sowie die Reporting-Power in der Lösung sind wir sehr stolz und so freut es uns besonders dies von unseren Kunden bestätigt zu bekommen. PW Patrick W. HR Learning and Development Specialist Information Technology and Services ### "High-quality survey tool with extensive features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Pros Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. Cons Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [LamaPoll](https://www.capterra.com/p/180116/LamaPoll/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback The live-report function and high data protection standards were the main reasons for choosing Questback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Thank you so much for your fantastic review! We’re thrilled to hear that our customer support team and the overall survey and reporting experience have been valuable for you. Providing fast, helpful, and expert support is something we take great pride in, so your feedback means a lot. We also appreciate your thoughtful suggestion regarding managing multiple data sets. Insights like yours help us prioritize what matters most to our users. Thanks again for being a valued Questback user! MD Manuela D. Schulinspektorin Education Management ### "Questback erleichtert unsere Arbeit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 Pros Questback entspricht unseren Bedürfnissen auf der ganzen Linie, die Unterstützung ist schnell und unkompliziert, spezielle Wünsche (z.B. die Möglichkeit, lokale Sprachen im System bereitzustellen) wurden sofort umgesetzt. Cons Noch habe ich keine Nachteile gefunden! Wir konnten bisher immer alles umsetzen, was wir benötigen inkl. unsere lokalen Idiomen in den Befragungen integrieren. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! CZ Corinna Z. Expertin Marketing und Kommunikation Insurance ### "Questback macht Spaß: starke Zusammenarbeit und ein tolles Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2026 Preis/Leistung und vor allem Service waren und sind überzeugend. Questback hilft dabei, Daten zu sammeln, strukturiert auszuwerten und Entscheidungen datenbasiert zu treffen, sowohl intern als auch extern. Pros Das Beste an Questback ist der exzellente Service: immer schnell, zuverlässig und durchgehend freundlich – so macht die Zusammenarbeit richtig Freude! Cons Wie bei allen Systemen gibt es auch bei diesem immer eine kleine technische Wunschliste für die Zukunft, die stetig weiterentwickelt werden kann. Switched from [Netigate](https://www.capterra.com/p/227889/Netigate/) Mangelnder Service sowie keine stabile Bereitstellung. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! GH Gustavo H. Head of Customer Service Furniture ### "Ein rundum gutes Softwaretool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 Guter Support, gutes Konzept und eine sehr anwenderfreundliche Software. Ich kann Questback jeden empfehlen, der an der Kundenfeedback optimal analysieren will. Pros Es ist ein Tool, das leicht zu erlernen ist und zugleich großartige Bewertungs- und Analysemöglichkeiten von Kundenfeedbacks ermöglicht. Auch der Support und die Betreuung durch das Questback-Team ist hervorragend. Cons Es gibt tatsächlich nichts, was mir an Questback nicht gefällt. Man wird bei Fragen zum Produkt schnell und sehr kompetent unterstützt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Hello Gustavo, Thank you so very much for your kind review! It is the biggest reward for us working here when a customer expresses genuine appreciation of our hard work here at Questback. And thank you for taking the time to write a review. Most appreciated! WD Wesley d. Algemeen Directeur Retail ### "Eigenaar/Algemeen Directeur " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 15, 2025 Zie uitgebreide uitleg hierboven. Negatief Pros Bij het begin van de samenwerking is men proactief, en krijgt de klant aandacht. Cons Na een jaar geen gebruik te hebben gemaakt van de software van Questback ontving ik tot mijn verrassing een nieuwe factuur voor het komende jaar, ruim een maand voordat de nieuwe termijn zou ingaan. Omdat ik de software al een jaar niet actief had gebruikt, heb ik direct verzocht om de samenwerking (tijdelijk) stop te zetten. Helaas werd dit verzoek resoluut afgewezen met de mededeling dat opzegging slechts mogelijk is met een opzegtermijn van 90 dagen. Zelfs na overleg met een manager bleef Questback bij haar standpunt dat de volledige kosten voor het komende jaar in rekening zouden worden gebracht. Het voelt uiterst klantonvriendelijk dat een bedrijf op deze manier handelt: een jaar geen contact, geen opvolging of ondersteuning, maar wel een factuur sturen en vervolgens weigeren mee te denken over een oplossing omdat er zogenaamd "te laat" is opgezegd. Dit soort beleid, waarbij klanten vastzitten aan een contract zonder enige flexibiliteit of service, komt in mijn ogen neer op pure winstbejag zonder oog voor klanttevredenheid. Het is schandalig hoe Questback omgaat met haar klanten, vooral gezien het feit dat er helemaal geen gebruik van de software is gemaakt. Ik raad bedrijven aan om goed na te denken voordat ze met Questback in zee gaan en om eventuele contractvoorwaarden grondig door te nemen, vooral met betrekking tot opzegging. Voor mij is deze ervaring reden genoeg om na afloop van deze termijn definitief afscheid te nemen van Questback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Christof W. Systemreporter Military ### "professionelle Mitarbeitenden und Kundenbefragungen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 Unsere Zufriedenheitsumfragen bei Mitarbeitenden und Kunden können mit Questback schnell erstellt und ausgewertet werden. Alle Umfragen und einzelne Fragen können problemlos kopiert und wiederverwendet werden. Pros Die Benutzerführung ist sehr übersichtlich. Ich kann Layout der Umfrage wie auch des Einladungs-E-Mails selber gestalten und so auch Logo und Farben meiner Organisation verwenden. Die Umfrage selber bietet zahleiche Fragetypen mit diversen Kombinationsmöglichkeiten an. Anzeigebedingungen sind sehr einfach zu erstellen. Die Auswertung lässt keine Wünsche offen. Ob Tabelle oder Grafik, alles lässt sich detailliert einstellen. Die Ergebnisse lassen sich anschliessend in den gängigsten Formaten exportieren und nach Wunsch weiterbearbeiten. Toll ist auch die Möglichkeit eines Vergleichs mehrerer Umfragen. Cons Leider sind noch nicht alle Hilfeseiten und Tipps in Deutsch verfügbar. Das ist aber kein Problem mit den heute verfügbaren Übersetzungsmöglichkeiten. Teilweise bleiben E-Mails mit dem Absender feedback@questback.net (Einladungen) im Spam-Filter der Organisation hängen. Alternatives considered [LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) Reasons for choosing Questback Die guten Erfahrungen mit Questback in der Vergangenheit. Die Auswertemöglichkeiten. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2024 Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Questback für Sie einfach zu bedienen ist und Sie alle Berichtsoptionen finden, die Sie benötigen. Während des Sommers haben wir an der deutschen Übersetzung der Academy gearbeitet. Wir befinden uns jetzt in der Launch-Phase dieser Übersetzungen. Die deutsche Acadmey wird dann den gleichen Umfang wie die englische haben. Haben Sie schon darüber nachgedacht, Einladungen von Ihrer eigenen E-Mail-Domäne aus zu versenden, indem Sie SPF + DKIM einrichten? Wenden Sie sich gerne an Ihren Kundenbetreuer, damit er Ihnen mehr über diese Möglichkeit erzählen kann. Ischa H. Student Higher Education ### "Fijne ervaring! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2024 Positieve ervaring. Doet wat het moet doen! Pros Questback is makkelijk in gebruik en laagdrempelig opgesteld. Ook uitgebreide enquetes met routing zijn eenvoudig op te stellen. Cons Geen minpunten voor Questback op het moment. Switched from [Survalyzer](https://www.capterra.com/p/265979/Survalyzer/) Vereiste van onderwijsinstelling Hogeschool Zuyd Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2025 Hi Ischa, Thank you for your review! SC Selene C. Communications specialist Machinery ### "TOMRA Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2024 Great experience and value for money, and we would use the product again Pros Customized platform with a very engaging support team. The team were always contactable Cons We had issues with some languages and testing Switched from [Gallup Access](https://www.capterra.com/p/191122/Gallup-Access/) We used Gallup for the yearly Engagement survey and pulse survey. We switched for the pulse survey Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2024 Hi Selene, Thank you for your review and for sharing your experience! It’s great to know you switched from Gallup Access and chose Questback for your pulse surveys. We look forward to supporting your future feedback needs! [View all Reviews](https://www.capterra.com/p/275590/Questback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Questback](https://www.capterra.com/compare/201674-275590/Enquetes-Maken-vs-Questback)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)