# Questback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Questback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/275590/Questback --- # Questback Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Questback ## What is Questback? Questback is an Customer Experience Management platform improving the customer experience. Our is mission to make organizations smarter by acting on feedback from their key stakeholders! As a Nordic leader in experience management solutions, we serve customers in the Nordics and the rest of the world. ## What is Questback used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price €2500 Other, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Questback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.questback.com&name=Questback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Questback 4.7 (54) VS. [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting Price €2500 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (54) Ease Of Use 4.6 (728) Value For Money 4.5 (45) Value For Money 4.5 (586) Customer Service 4.7 (48) Customer Service 4.7 (631) ## Questback alternatives [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (2,895)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (968)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/275590/Questback/alternatives/) ## FAQs about Questback Overview ### Which roles and teams benefit most from Questback? Questback is most used by executives, operations leaders, customer experience teams, and communications or marketing professionals who need structured feedback at scale. HR and people leaders use it for employee listening, while project and product managers run surveys, analyze responses, and turn insights into service, process, and engagement improvements. Answer based on 53 reviews Overview ### What company size and industries is Questback built for? Questback is built for small businesses, which make up 51% of reviewers, and is most used in Higher Education at 11%. It targets organizations with 20 to 2,000 employees, while also serving enterprises at 30% and midsize businesses at 19%, especially in Education Management and Information Technology and Services, each at 8%. Answer based on 53 reviews Features and Usability ### What are the key features of Questback? Questback includes core survey creation tools like a survey builder, question branching, skip logic, and reusable templates, plus differentiators such as anonymous feedback, multi-channel distribution, and live reporting. Reviewers also highlight customizable report design, visual analytics, customer feedback collection, and user account management for controlled access. Answer based on 23 reviews Overview ### Is Questback good for collecting customer feedback? Questback works well for collecting customer feedback, with simple survey setup, clear analysis, and options to personalize responses using external data. Course providers, healthcare teams, and market research users often value the dependable platform and responsive support, though some organizations may want to review contract terms and renewal policies carefully. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Questback integrate with? Questback integrates with Startdeliver. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Questback offer? Questback provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled topic sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does Questback offer, and how do users rate the experience? Questback offers email/help desk, FAQ/forum, knowledge base, and phone support. Users generally describe support as fast, friendly, knowledgeable, and helpful during setup, onboarding, and ongoing use. The experience is mostly positive, though one reviewer noted a gap around support for conducting phone interviews. Answer based on 11 reviews Features and Usability ### How easy is it to create surveys in Questback? Questback makes survey creation easy for most teams, with guided setup, reusable templates, branching logic, and flexible branding options. Marketing, HR, education, and service teams often like the clear interface and question variety, though some users want easier testing of single sections and fewer limits in basic plans. Answer based on 23 reviews Features and Usability ### How good is Questback for report design? Questback offers flexible report design with customizable charts, filters, exports, and shared live reporting for many use cases. Training teams, HR groups, and survey admins often find reports useful and adaptable, but some users say comparisons, filters, and visual formatting take time to learn and could feel more intuitive. Answer based on 16 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (41) 85.37% of 41 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.7 (32) 87.50% of 32 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.4 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Questions 4.5 (21) 85.71% of 21 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Customizable Fields 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Question Branching 4.5 (10) 110.00% of 10 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Questback 87 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Establish measurable goals and objectives and track their progress over a specific period of time Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Skip over or route respondents to different questions based on their previous answers Send messages via SMS Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Open text box field Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (54) 4.6 Based on 54 reviews ## Pricing Value for money 4.5 (45) Free Trial [View pricing plan details](https://www.capterra.com/p/275590/Questback/pricing/) Questback Starter €2,500 Other,Per Year Questback Business €5,000 Other,Per Year Questback Enterprise €8,000 Other,Per Year Value for money 4.5 (45) 4.5 Based on 45 reviews ## Integrations [ Startdeliver](https://www.capterra.com/p/249441/Startdeliver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (48) 4.7 Based on 48 reviews ## User reviews Overall rating 4.7 Based on 54 reviews Filter by rating 5(42) 4(11) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent RB Roman B. HR Head Leisure, Travel & Tourism ### "Questback is the best value for your money! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Great mix of human expert consultant support and quick tool feedback through a well designed tool. I am amazed how fast I received results and how efficient the tool took care of many tasks we used to have in the past. Pros Great customer support through a survey experienced consultant. A vey good tool that is mostly self-explanatory (high level of ease of use) and gives fast feedback results. The simulation of the user interface makes it easier to design a good survey. I low the live survey results. Cons Did not really find a critical area yet. If I had to pick an area, it would be that fact that it has many options, that makes it feel more complex for beginners, but it is also a USP. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Thank you Roman for your positive review of the Questback online feedback tool! We invest heavily in ensuring feedback is turned into action, and it makes us happy and proud to hear it is appreciated by our customers. I am especially happy to hear that you experience the best value for money, ease of use and professional customer support through our experienced consultants. Thank you again for taking the time to write a review! JN Janina N. Verwaltung Non-Profit Organization Management ### "Phantastischer Support! Absolut empfehlenswert." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Ich würde gerne mehr als fünf Sterne geben. Die Umfragen sind so individualisiert gestaltbar - mit Hintergrund-Logo und/oder Logo in der Ecke. Für jede Art der Fragestellung gibt es ein Layout. Über Vorschau kann man Test-Umfragen machen. Der Export der Ergebnisse ist denkbar einfach. Und ich kann nur immer wieder betonen, wie schnell Laura Prandner mir bei Fragen zur Verfügung stand. Pros Es ist schwierig zu sagen, was mir am besten gefallen hat. Von der Betreuung durch Laura Prandner, die mir jederzeit zur Seite stand und sich sogar die Zeit nahm, mir zu Beginn über Videocall die einzelnen Funktionen zu erklären, bis hin zu den unzähligen Funktionen und dem herausragenden Datenschutz sowie der Liveverfolgung der Umfrageergebnisse fand ich einfach alles super. Cons Da fällt mir nichts ein. Ich kann nur auf meine obigen Ausführungen Bezug nehmen und die positiven Erfahrungen hervorheben. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Herzlichen Dank für Ihre sehr freundliche Bewertung. Wir bei Questback sind sehr stolz auf das, was unsere Mitarbeitenden leisten und geben das Lob gerne weiter! Es freut uns, dass Sie unser Engagement so zu schätzen wissen! Darüber hinaus freut es uns zu lesen dass Sie die Plattform an sich auch so gut fanden und Sie so gut damit arbeiten konnten! MP Michael P. Produktmanager Leisure, Travel & Tourism ### "Sehr gutes, selbsterklärendes und innovatives Survey Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 19, 2026 bekomme sehr schnell Hilfe bei Supportanfragen, sehr guter und unkomplizierter Kontakt zu den Questback Ansprechpartnern Pros Sehr schnelle Erstellung eines Surveys, klar aufgebaut und selbsterklärend . Zudem auch gut, dass es eine KI Funktion gibt (wird aktuell von uns nicht benötigt) Cons Es gibt hier nichts zu bemängeln, daher keine Kritikpunkte zu nennen. Optional wäre es schön, wenn eine HTML Receipt Option bei Erhalt des ausgefüllten Surveys per Mail, möglich wäre. Ist aber kein zwingendes Must Have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Danke, dass Sie sich die Zeit genommen haben uns Ihre Gedanken mitzuteilen. Wir freuen uns zu lesen, dass Sie unseren Support so schätzen! Ebenfalls ist es schön zu hören dass Sie die Erstellung also einfach empfinden und Ihnen im Tool nichts essentielles fehlt. Wir sind weiterhin nur einen Anruf entfernt und freuen uns auf die weitere Zusammenarbeit! AW Andy W. Specialist Banking ### "Toller Kundensupport trifft einfaches Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 Tolle Erfahrung und ich wurde von Anfang an toll unterstützt! Das Toll ist von Beginn an sehr leicht zu bedienen und die Auswertung erfolgt extrem schnell Pros Erstellung der Fragen; Auswertungen mit einem Klick; sehr Übersichtlich gestaltet Was ich aber hervorheben möchte ist, dass der Kundensupport einfach spitze ist!! Cons Wenn ich was finden müsste, dann vielleicht noch mehr Auswahlmöglichkeiten an Fragen; ansonsten ist alles perfekt Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Vielen Dank für das viele Lob für unser Tool und unsere Betreuung und dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. AS Andreas S. Koordinator Qualitätsmanagement Health, Wellness and Fitness ### "Kundenbefragung leicht gemacht" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Hervorragendes Onboarding, freundlicher und fachkundiger Support, rasche Reaktionszeiten. Die ganze Erfahrung mit dem Team von Questback war bisher äusserst positiv. Gutes Aufzeigen von Möglichkeiten, wie die Auswertungen unserer Befragungen nach unseren Bedürfnissen gestaltet werden können. Pros Durchdachtest Gesamtkonzept Einfache Bedienbarkeit, man wird durch den gesamten Prozess zur Erstellung einer Umfrage durchgeführt Bereits die Basis-Lizenz bietet zahlreiche Möglichkeiten zur Gestaltung einer Befragung Cons Bei der Auswertung und den Vergleichsmöglichkeiten der Befragungen, sind die Optionen mit der Basis-Lizenz etwas eingeschränkt. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback Bestes Preis-/Leistungsverhältnis für unsere Bedürfnisse Einfache Bedienung Möglichkeiten zur flexiblen Gestaltung von Befragungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Vielen Dank für Ihr ausführliches und positives Feedback! Besonders Ihr Lob für den persönlichen Support geben wir sehr gerne an das gesamte Team weiter. Vielen Dank auch für das Vertrauen, das Sie uns im Vergleich zu Alternativen wie SurveyMonkey entgegengebracht haben. Dass Questback für Sie das beste Preis‑/Leistungsverhältnis bietet, bestätigt unseren Anspruch, leistungsstarke Befragungslösungen mit hoher Flexibilität und intuitiver Bedienung zu verbinden. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. MN Manuel N. CEO Health, Wellness and Fitness ### "Selbsterklärendes Tool mit vielen Möglichkeiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Sehr positive Erfahrung von Erstkontakt bis zum Onboarding. Sehr lösungsorientiert und speditive Rückmeldungen. Pros sehr benutzerfreundliches Tool, Top Kundenservice, sehr schnelle Reaktionszeit im Support, zuvorkommende und freundliche Mitarbeitende, einfache Integration von Übersetzungen, Das Live-Reporting ist sehr wertvoll Cons Der Rohdaten-Export war zu Beginn nicht selbsterklärend. Ansonsten gibt es für mich keine Nachteile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Auf unseren raschen und qualitativ starken Kundenservice sowie die Reporting-Power in der Lösung sind wir sehr stolz und so freut es uns besonders dies von unseren Kunden bestätigt zu bekommen. PW Patrick W. HR Learning and Development Specialist Information Technology and Services ### "High-quality survey tool with extensive features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Pros Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. Cons Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [LamaPoll](https://www.capterra.com/p/180116/LamaPoll/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Questback The live-report function and high data protection standards were the main reasons for choosing Questback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Thank you so much for your fantastic review! We’re thrilled to hear that our customer support team and the overall survey and reporting experience have been valuable for you. Providing fast, helpful, and expert support is something we take great pride in, so your feedback means a lot. We also appreciate your thoughtful suggestion regarding managing multiple data sets. Insights like yours help us prioritize what matters most to our users. Thanks again for being a valued Questback user! MD Manuela D. Schulinspektorin Education Management ### "Questback erleichtert unsere Arbeit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 Pros Questback entspricht unseren Bedürfnissen auf der ganzen Linie, die Unterstützung ist schnell und unkompliziert, spezielle Wünsche (z.B. die Möglichkeit, lokale Sprachen im System bereitzustellen) wurden sofort umgesetzt. Cons Noch habe ich keine Nachteile gefunden! Wir konnten bisher immer alles umsetzen, was wir benötigen inkl. unsere lokalen Idiomen in den Befragungen integrieren. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! CZ Corinna Z. Expertin Marketing und Kommunikation Insurance ### "Questback macht Spaß: starke Zusammenarbeit und ein tolles Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2026 Preis/Leistung und vor allem Service waren und sind überzeugend. Questback hilft dabei, Daten zu sammeln, strukturiert auszuwerten und Entscheidungen datenbasiert zu treffen, sowohl intern als auch extern. Pros Das Beste an Questback ist der exzellente Service: immer schnell, zuverlässig und durchgehend freundlich – so macht die Zusammenarbeit richtig Freude! Cons Wie bei allen Systemen gibt es auch bei diesem immer eine kleine technische Wunschliste für die Zukunft, die stetig weiterentwickelt werden kann. Switched from [Netigate](https://www.capterra.com/p/227889/Netigate/) Mangelnder Service sowie keine stabile Bereitstellung. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! GH Gustavo H. Head of Customer Service Furniture ### "Ein rundum gutes Softwaretool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 Guter Support, gutes Konzept und eine sehr anwenderfreundliche Software. Ich kann Questback jeden empfehlen, der an der Kundenfeedback optimal analysieren will. Pros Es ist ein Tool, das leicht zu erlernen ist und zugleich großartige Bewertungs- und Analysemöglichkeiten von Kundenfeedbacks ermöglicht. Auch der Support und die Betreuung durch das Questback-Team ist hervorragend. Cons Es gibt tatsächlich nichts, was mir an Questback nicht gefällt. Man wird bei Fragen zum Produkt schnell und sehr kompetent unterstützt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Hello Gustavo, Thank you so very much for your kind review! It is the biggest reward for us working here when a customer expresses genuine appreciation of our hard work here at Questback. And thank you for taking the time to write a review. Most appreciated! [View all Reviews](https://www.capterra.com/p/275590/Questback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Questback](https://www.capterra.com/compare/201674-275590/Enquetes-Maken-vs-Questback)