# Questback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Questback the right Customer Experience solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275590/Questback/reviews --- Questback 4.7 (51) [View alternatives](https://www.capterra.com/p/275590/Questback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of Questback Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews SB Stein B Business Relations ManagerConstruction, 10,001+ employeesUsed the software for: More than 2 years. “Professional tool that helps to design, plan and develop the questionnaire and running the survey.“ March 12, 2024 SC Selene C Communications specialistMachinery, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “We had issues with some languages and testing“ March 25, 2024 JB Jimmy B Associate Postgrad DeanEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need“ July 3, 2023 JB Jimmy B Associate Postgrad DeanEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.“ July 3, 2023 jd john d Operations ManagerHigher Education, 11 - 50 employeesUsed the software for: More than 2 years. “The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.“ October 20, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nina S. CI Manager Hospitality Used the software for: 2+ years ### "A reliable and versatile survey tool for professional use" October 24, 2022 5.0 We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred. Pros What I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably. The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful. Multi-channel Customer support works quickly. Cons I would like to customize the email-template sent to respondents (colours, name on link etc.) Review Source Response from QuestBack October 31, 2022 Thanks for the review! Regarding the ability to customize your email template. This is fully supported; you can customize your template in our Theme Manager: https://academy.questback.com/docs/managers/how-to-create-a-quest-theme/. Your Customer Success Manager could also help you :) MS Mikaela S. Chapter Management Lead and Product Owner Information Technology and Services Used the software for: 2+ years ### "Some kind of "multitool" for many different types of surveys" February 27, 2024 5.0 I like Questback, and I definitely recommend it Pros Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback Cons I wish there was a chat support in the tool, even though the support responds quickly then you send them email. Review Source Response from QuestBack September 9, 2024 Hi Mikaela, Thank you for your review! We appreciate your feedback regarding the lack of chat support in the tool. We will evaluate the possibilities of improving this by discussing it during our next product development meeting. Your recommendations are truly appreciated. NL Nina L. HR-generalist Real Estate Used the software for: 2+ years ### "Interface and development" July 5, 2023 4.0 Very good. Nowadays, I like that they focus on development. Pros I like the interface total and th possibility to costumize. Easy to build the quests. Cons Reports are sometimes difficult (comparisons and filters). Review Source Response from QuestBack September 21, 2023 Thank you for your feedback, Nina! We aim to make the complex easy. Given the system's vast range, there's sometimes a risk it might feel more complicated than necessary. You can always schedule a session with your customer success manager for a walkthrough of the logic, how does that sound? For quicker support, don't hesitate to call our support line. MM Melissa M. Operations Manager Medical Practice Used the software for: 2+ years ### "Easy to use - even for the computer illiterate" March 5, 2023 5.0 We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations. Pros The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered. Cons It isn't always intuitive - like a right click of a button doesn't take you anywhere Review Source Response from QuestBack September 21, 2023 Thank you for your very positive feedback! I'll make sure to pass on your kind words to your contact person and our support team. It will make their day! :-) We always strive to develop our platform based on our customers' wishes. If you have any suggestions or feel something should be different, don't hesitate to let your contact person know, and we'll internally explore the development possibilities. Without saying too much, some changes in the near future might be the solution you're looking for. Stay tuned! ML Magnus L. ceo Insurance Used the software for: 2+ years ### "Easy to set up and very logical and easy to use and make changes" October 2, 2023 5.0 Very satisfied and we dont want to change Pros Good support, good setup and always works Cons We were thinking that the designed felt a little bit old Review Source Response from QuestBack October 4, 2023 Thank you very much for your review and feedback, Magnus! I have great news for you - We are heavily investing in our UI and UX right now, so hopefully, you'll notice a significant difference when you log into the platform before the year ends. The challenge has been that Questback is such a comprehensive tool with so much functionality built over 20 years that a design change doesn't happen overnight. But good things come to those who wait =) JB Jimmy B. Associate Postgrad Dean Education Management Used the software for: 2+ years ### "Questback essentials as a survey tool" July 3, 2023 5.0 Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output Pros Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need Cons Designing specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users Review Source Response from QuestBack September 21, 2023 Thank you for your feedback, Jimmy! Questback is highly committed to having a tool that is reliable and fully operational 24/7. Our customers are the ones who use our tool the most, and it evolves thanks to their wishes. If you have suggestions for improvements in the future that can make things easier, don't hesitate to reach out, and we'll make sure to evaluate it. IF Inge F. Group Head of People and Culture Information Technology and Services Used the software for: 2+ years ### "Excellent Customer Support" February 15, 2024 5.0 Pros Adjustable and flexible systems for various surveys. Can be adjusted exactly to our needs. Cons System contains many features and possibilities. Makes it a bit complicated for a user who is not working in the system on a daily basis. Luckily, the Customer Support is excellent. Review Source Response from QuestBack March 22, 2024 Thank you for your feedback, Inge! We often say that Questback is a bit like Lego. It's highly customizable, whether it involves employee surveys, customer surveys, or marketing surveys. To achieve this versatility, the tool needs to have many features. A tip is to request a full walkthrough/training on the tool and record the meeting so that you can always go back and watch the parts you need. Write down the parts you wish for us to cover during the meeting, send it to your contact person, schedule a time for the meeting, and then voila =) TG Thomas G. CEO Education Management Used the software for: 2+ years ### "Questback a friend indeed" February 13, 2024 5.0 A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run Pros The service I receive from the Company, Highly skilled employees Cons You need to spend time understanding the tool, not always self-explanatory Review Source Response from QuestBack February 26, 2024 Thank you for your feedback Thomas! We're glad you like our service. If the tool is only used to distribute and publish a survey, as well as view a generated live report, then it is a super simple tool. The more complex the structures and setups you want, the more time you will need to spend on the platform. Therefore, I thought I'd tip you off about Questback Academy. Have you discovered our "Academy" tab in the bottom left corner when you are logged into Questback? There, you'll find a bunch of videos explaining the different functions and tabs. Many find it to be the quickest way to get any issues resolved. Best of luck! AS Agnete S. Market Analyst Leisure, Travel & Tourism Used the software for: 2+ years ### "Questback feedback" January 2, 2024 5.0 Pros Easy to use, can create rather complex surveys, good customer support Cons Takes time to correct bugs in the system Review Source Response from QuestBack January 16, 2024 Thank you for your valuable feedback Agnete! We are continually working to improve our response time and processes for bug fixes. Hopefully, everything you needed to be fixed is fixed. If not, please get in touch, and we can see if there is anything we can escalate from our side. AD Anette D. Senior HR Advisor Hospital & Health Care Used the software for: 2+ years ### "Easy to use and great support" February 2, 2024 4.0 Pros The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier. Cons I find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team. Review Source Response from QuestBack February 26, 2024 Thank you for your positive feedback! We are dedicated to ensuring that we are always reachable by phone and can offer prompt support. We appreciate your feedback on report creation. Our team is constantly working to improve the UX. The challenge lies in making the complex easy, a goal we consistently aim to achieve. AS Andreas S. Koordinator Qualitätsmanagement Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kundenbefragung leicht gemacht" April 8, 2026 5.0 Hervorragendes Onboarding, freundlicher und fachkundiger Support, rasche Reaktionszeiten. Die ganze Erfahrung mit dem Team von Questback war bisher äusserst positiv. Gutes Aufzeigen von Möglichkeiten, wie die Auswertungen unserer Befragungen nach unseren Bedürfnissen gestaltet werden können. Pros Durchdachtest Gesamtkonzept Einfache Bedienbarkeit, man wird durch den gesamten Prozess zur Erstellung einer Umfrage durchgeführt Bereits die Basis-Lizenz bietet zahlreiche Möglichkeiten zur Gestaltung einer Befragung Cons Bei der Auswertung und den Vergleichsmöglichkeiten der Befragungen, sind die Optionen mit der Basis-Lizenz etwas eingeschränkt. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Questback Bestes Preis-/Leistungsverhältnis für unsere Bedürfnisse Einfache Bedienung Möglichkeiten zur flexiblen Gestaltung von Befragungen Review Source Response from QuestBack April 16, 2026 Vielen Dank für Ihr ausführliches und positives Feedback! Besonders Ihr Lob für den persönlichen Support geben wir sehr gerne an das gesamte Team weiter. Vielen Dank auch für das Vertrauen, das Sie uns im Vergleich zu Alternativen wie SurveyMonkey entgegengebracht haben. Dass Questback für Sie das beste Preis‑/Leistungsverhältnis bietet, bestätigt unseren Anspruch, leistungsstarke Befragungslösungen mit hoher Flexibilität und intuitiver Bedienung zu verbinden. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. JK Jelle K. Manager Customer Relations Real Estate Used the software for: 1-2 years ### "Super handig om klanttevredenheid te meten" January 17, 2024 5.0 Goed de klantenservice is ook goed en denken met je mee. Pros Veel mogelijkheden, eenvoudig, laag geprijsd in vergelijk met veel andere leveranciers, mooie rapportages welke eenvoudig te draaien en aan te passen zijn. Cons Voor onze toepassing hebben wij geen minpunten. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) te weinig mogelijkheden en reporting was ook niet goed. Review Source Response from QuestBack January 29, 2024 Thank you for your positive words, Jelle! It's great to hear that you've found value in our live reports and finds our tool useful for measuring CX. Fun fact: Did you know that by sending out a survey containing five questions and having only three background parameters about the customer, you can theoretically generate hundreds, if not thousands, of combinations to analyze in Questback? =) MN Manuel N. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Selbsterklärendes Tool mit vielen Möglichkeiten" April 1, 2026 5.0 Sehr positive Erfahrung von Erstkontakt bis zum Onboarding. Sehr lösungsorientiert und speditive Rückmeldungen. Pros sehr benutzerfreundliches Tool, Top Kundenservice, sehr schnelle Reaktionszeit im Support, zuvorkommende und freundliche Mitarbeitende, einfache Integration von Übersetzungen, Das Live-Reporting ist sehr wertvoll Cons Der Rohdaten-Export war zu Beginn nicht selbsterklärend. Ansonsten gibt es für mich keine Nachteile. Review Source Response from QuestBack April 13, 2026 Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Auf unseren raschen und qualitativ starken Kundenservice sowie die Reporting-Power in der Lösung sind wir sehr stolz und so freut es uns besonders dies von unseren Kunden bestätigt zu bekommen. mV m V. Adviseur Judiciary Used the software for: 2+ years ### "Ervaring met Questback " January 15, 2024 4.0 Goede ondersteuning, indien nodig. Continue verbeteringen zijn zichtbaar. Pros Er zit een logische opbouw in met veel functionaliteiten. Cons Kleine beperkingen in vormgeving, zoals het niet aanpasbaar lettertype in de vraagstellingen. Review Source Response from QuestBack January 16, 2024 Thank you for your feedback! We have 11 different fonts that you can use at the moment. We are evaluating the possibility of expanding the list with more fonts. If there is any specific font you have in mind, please do not hesitate to contact us, and we will internally evaluate it. MH Marie-Claire H. Adiministratie Higher Education Used the software for: 1-2 years ### "Bevragingen voor scholen" February 29, 2024 5.0 Pros Alles staat op 1 plaats. Alles is steeds online beschikbaar en rapporten kunnen online gedeeld worden en je kan kiezen welke vragen er al dan niet mogen in opgenomen worden. Cons Geen nadelen ondervonden op dit moment. Review Source Response from QuestBack September 9, 2024 Marie-Claire: Hi Marie-Claire, Thank you for your positive review! We’re glad to hear Questback meets your needs for school surveys and that the online accessibility and customization options work well for you. Feel free to reach out if you have any questions! JB Jörg B. Berufsoffizier Public Safety Used the software for: 2+ years ### "Benutzerfreundliches Umfragetool" February 9, 2023 5.0 optimales Verhältnis von Aufwand und Ertrag für Ergebnisse im Bereich Befragung von Mitarbeitenden und Kunden Pros Einfachheit, insbesondere der Wiederverwendbarkeit von Umfragen Cons Für die Auswertung: Lesbarkeit der Beschriftung von Diagrammen und Tabellen Review Source Response from QuestBack February 10, 2023 Vielen Dank für Ihr Feedback! SO Sarah O. Project leader , business developer Food & Beverages Used the software for: Less than 6 months ### "PREOPENING" February 13, 2024 4.0 Pros Easy to set up Great start up with Workshop Support Cons Don´t know yet just sent out the first survey Review Source Response from QuestBack February 26, 2024 Thank you for your review, Sarah. I'm glad to hear you had a positive onboarding experience and that you've sent out your first survey. We'll make sure you have the opportunity to leave a new review in the future once you're more settled in. If you need any technical support, you're always welcome to call us. PW Patrick W. HR Learning and Development Specialist Information Technology and Services Used the software for: 1-2 years ### "High-quality survey tool with extensive features" March 30, 2026 5.0 Pros Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. Cons Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[LamaPoll](https://www.capterra.com/p/180116/LamaPoll/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Questback The live-report function and high data protection standards were the main reasons for choosing Questback. Review Source Response from QuestBack April 2, 2026 Thank you so much for your fantastic review! We’re thrilled to hear that our customer support team and the overall survey and reporting experience have been valuable for you. Providing fast, helpful, and expert support is something we take great pride in, so your feedback means a lot. We also appreciate your thoughtful suggestion regarding managing multiple data sets. Insights like yours help us prioritize what matters most to our users. Thanks again for being a valued Questback user! CZ Corinna Z. Expertin Marketing und Kommunikation Insurance Used the software for: 1-2 years ### "Questback macht Spaß: starke Zusammenarbeit und ein tolles Tool" January 28, 2026 5.0 Preis/Leistung und vor allem Service waren und sind überzeugend. Questback hilft dabei, Daten zu sammeln, strukturiert auszuwerten und Entscheidungen datenbasiert zu treffen, sowohl intern als auch extern. Pros Das Beste an Questback ist der exzellente Service: immer schnell, zuverlässig und durchgehend freundlich – so macht die Zusammenarbeit richtig Freude! Cons Wie bei allen Systemen gibt es auch bei diesem immer eine kleine technische Wunschliste für die Zukunft, die stetig weiterentwickelt werden kann. Switched from [Netigate](https://www.capterra.com/p/227889/Netigate/) Mangelnder Service sowie keine stabile Bereitstellung. Review Source Response from QuestBack February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! MD Manuela D. Schulinspektorin Education Management Used the software for: 1-2 years ### "Questback erleichtert unsere Arbeit" February 6, 2026 5.0 Pros Questback entspricht unseren Bedürfnissen auf der ganzen Linie, die Unterstützung ist schnell und unkompliziert, spezielle Wünsche (z.B. die Möglichkeit, lokale Sprachen im System bereitzustellen) wurden sofort umgesetzt. Cons Noch habe ich keine Nachteile gefunden! Wir konnten bisher immer alles umsetzen, was wir benötigen inkl. unsere lokalen Idiomen in den Befragungen integrieren. Review Source Response from QuestBack February 12, 2026 Vielen Dank das Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Es bedeutet uns allen bei Questback sehr viel, dass Sie mit unserem System und Service zufrieden sind. Wir werden weiterhin hart daran arbeiten, Sie und unsere anderen Kundinnen und Kunden glücklich zu machen! WD Wesley D. Algemeen Directeur Retail Used the software for: 2+ years ### "Eigenaar/Algemeen Directeur " January 15, 2025 1.0 Zie uitgebreide uitleg hierboven. Negatief Pros Bij het begin van de samenwerking is men proactief, en krijgt de klant aandacht. Cons Na een jaar geen gebruik te hebben gemaakt van de software van Questback ontving ik tot mijn verrassing een nieuwe factuur voor het komende jaar, ruim een maand voordat de nieuwe termijn zou ingaan. Omdat ik de software al een jaar niet actief had gebruikt, heb ik direct verzocht om de samenwerking (tijdelijk) stop te zetten. Helaas werd dit verzoek resoluut afgewezen met de mededeling dat opzegging slechts mogelijk is met een opzegtermijn van 90 dagen. Zelfs na overleg met een manager bleef Questback bij haar standpunt dat de volledige kosten voor het komende jaar in rekening zouden worden gebracht. Het voelt uiterst klantonvriendelijk dat een bedrijf op deze manier handelt: een jaar geen contact, geen opvolging of ondersteuning, maar wel een factuur sturen en vervolgens weigeren mee te denken over een oplossing omdat er zogenaamd "te laat" is opgezegd. Dit soort beleid, waarbij klanten vastzitten aan een contract zonder enige flexibiliteit of service, komt in mijn ogen neer op pure winstbejag zonder oog voor klanttevredenheid. Het is schandalig hoe Questback omgaat met haar klanten, vooral gezien het feit dat er helemaal geen gebruik van de software is gemaakt. Ik raad bedrijven aan om goed na te denken voordat ze met Questback in zee gaan en om eventuele contractvoorwaarden grondig door te nemen, vooral met betrekking tot opzegging. Voor mij is deze ervaring reden genoeg om na afloop van deze termijn definitief afscheid te nemen van Questback. Review Source GH Gustavo H. Head of Customer Service Furniture Used the software for: 6-12 months ### "Ein rundum gutes Softwaretool" May 30, 2025 5.0 Guter Support, gutes Konzept und eine sehr anwenderfreundliche Software. Ich kann Questback jeden empfehlen, der an der Kundenfeedback optimal analysieren will. Pros Es ist ein Tool, das leicht zu erlernen ist und zugleich großartige Bewertungs- und Analysemöglichkeiten von Kundenfeedbacks ermöglicht. Auch der Support und die Betreuung durch das Questback-Team ist hervorragend. Cons Es gibt tatsächlich nichts, was mir an Questback nicht gefällt. Man wird bei Fragen zum Produkt schnell und sehr kompetent unterstützt. Review Source Response from QuestBack February 11, 2026 Hello Gustavo, Thank you so very much for your kind review! It is the biggest reward for us working here when a customer expresses genuine appreciation of our hard work here at Questback. And thank you for taking the time to write a review. Most appreciated! AW Andy W. Specialist Banking Used the software for: Less than 6 months ### "Toller Kundensupport trifft einfaches Tool " April 30, 2026 5.0 Tolle Erfahrung und ich wurde von Anfang an toll unterstützt! Das Toll ist von Beginn an sehr leicht zu bedienen und die Auswertung erfolgt extrem schnell Pros Erstellung der Fragen; Auswertungen mit einem Klick; sehr Übersichtlich gestaltet Was ich aber hervorheben möchte ist, dass der Kundensupport einfach spitze ist!! Cons Wenn ich was finden müsste, dann vielleicht noch mehr Auswahlmöglichkeiten an Fragen; ansonsten ist alles perfekt Review Source Response from QuestBack May 12, 2026 Vielen Dank für das viele Lob für unser Tool und unsere Betreuung und dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. CW Christof W. Systemreporter Military Used the software for: 2+ years ### "professionelle Mitarbeitenden und Kundenbefragungen" September 2, 2024 5.0 Unsere Zufriedenheitsumfragen bei Mitarbeitenden und Kunden können mit Questback schnell erstellt und ausgewertet werden. Alle Umfragen und einzelne Fragen können problemlos kopiert und wiederverwendet werden. Pros Die Benutzerführung ist sehr übersichtlich. Ich kann Layout der Umfrage wie auch des Einladungs-E-Mails selber gestalten und so auch Logo und Farben meiner Organisation verwenden. Die Umfrage selber bietet zahleiche Fragetypen mit diversen Kombinationsmöglichkeiten an. Anzeigebedingungen sind sehr einfach zu erstellen. Die Auswertung lässt keine Wünsche offen. Ob Tabelle oder Grafik, alles lässt sich detailliert einstellen. Die Ergebnisse lassen sich anschliessend in den gängigsten Formaten exportieren und nach Wunsch weiterbearbeiten. Toll ist auch die Möglichkeit eines Vergleichs mehrerer Umfragen. Cons Leider sind noch nicht alle Hilfeseiten und Tipps in Deutsch verfügbar. Das ist aber kein Problem mit den heute verfügbaren Übersetzungsmöglichkeiten. Teilweise bleiben E-Mails mit dem Absender feedback@questback.net (Einladungen) im Spam-Filter der Organisation hängen. Alternatives considered [LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/)[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) Reason for choosing Questback Die guten Erfahrungen mit Questback in der Vergangenheit. Die Auswertemöglichkeiten. Review Source Response from QuestBack September 10, 2024 Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Questback für Sie einfach zu bedienen ist und Sie alle Berichtsoptionen finden, die Sie benötigen. Während des Sommers haben wir an der deutschen Übersetzung der Academy gearbeitet. Wir befinden uns jetzt in der Launch-Phase dieser Übersetzungen. Die deutsche Acadmey wird dann den gleichen Umfang wie die englische haben. Haben Sie schon darüber nachgedacht, Einladungen von Ihrer eigenen E-Mail-Domäne aus zu versenden, indem Sie SPF + DKIM einrichten? Wenden Sie sich gerne an Ihren Kundenbetreuer, damit er Ihnen mehr über diese Möglichkeit erzählen kann. HP Hanle P. Research analyst Higher Education Used the software for: 2+ years ### "Surveys in higher education made easy" February 6, 2023 5.0 Questback helps us to provide our surveys as a service to the higher education sector. Pros Questback makes survey designing very easy and provides a very professional look for your surveys. There are many functions available to set up the best possible survey such as the routing options. These are also made easy to understand for the users. Overall, Questback is very user-friendly and it doesn't take long to familiarize yourself with the basic functions. The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible. They listen to their clients as their updates many times include features that we as users requested. Cons The only concern for us is that only one person can work on an user account at a time and if different teams need to do some work, we need different user accounts for each team. However, I understand that this protects privacy and ease of use. Perhaps there could just be a licensing option where you obtain a few user accounts from the start. Review Source Response from QuestBack September 25, 2023 Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you find our platform user-friendly and that you appreciate the professional look and functionalities it offers! =) We understand your concern regarding the limitation of one person being able to work on a user account at a time. If you need more user accounts, please contact your customer success manager, and they will hopefully be able to help you. 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