# Page 2 | Questback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Questback the right Customer Experience solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275590/Questback/reviews --- Questback 4.7 (51) [View alternatives](https://www.capterra.com/p/275590/Questback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 2 - Reviews of Questback ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jD john D. Operations Manager Higher Education Used the software for: 2+ years ### "A vital tool in our courses continual improvement and development " October 20, 2022 5.0 Questback has been a vital tool in appraising the customer feedback on our courses, allowing us to ensure that we continually strive to improve our delivery of our courses.The clients can ascertain how the course went and how their staff found the course beneficial to their professional growth and their continuing professional development Pros I find Questback a very easy evaluation tool - evaluations can be set up in advance especially during heavy course periods - knowing that the evaluation is set up allows me to concentrate on upcoming courses.The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.The duplication feature is perfect for the same courses that we run for different clients during the yearly schedule - just changing names and dates makes the setting up of evaluations so much quicker Cons I do not have any concerns with using Questback Review Source Response from QuestBack September 21, 2023 Thank you for your positive feedback, John! We're delighted to hear that our platform has played a key role in simplifying your evaluation process. Questback can be used in various ways for collecting feedback and analyzing data. Don't hesitate to reach out if you need guidance or tips and advice. KN Kristina N. CEO Market Research Used the software for: 2+ years ### "Easy to use and learn, great support" October 24, 2022 4.0 Easy to use and learn. The support is always fast! Pros Simple logic and has most of the functions you need to carry out all types of surveys. Cons We lack support for conducting phone interviews but have found a way around this. Alternatives considered [Survey&Report](https://www.capterra.com/p/39013/Survey-Report/)[Survey Generator](https://www.capterra.com/p/128050/Survey-Generator/)[Webropol 2.0](https://www.capterra.com/p/127983/Webropol-2-0/) Reason for choosing Questback We have a long-term partnership with Questback as a supplier, which was decisive for choosing Essentials. Switched from [Webropol 2.0](https://www.capterra.com/p/127983/Webropol-2-0/) We had to change when our previous system Easyresearch was shut down. We switched to Webropol for a while but were not satisfied with that solution. Review Source Response from QuestBack September 21, 2023 Thank you for your feedback! It sounds like a very exciting project, Kristina! We are constantly working to develop the platform. If you have good ideas on what might be needed to facilitate things for you, don't hesitate to get in touch. We evaluate all the suggestions that come in. LH Lyn H. ILT/eLearning Instructor Higher Education Used the software for: 2+ years ### "Easy to use" March 3, 2023 5.0 we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications Pros Questback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed. Cons Would be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing Review Source Response from QuestBack March 15, 2023 Thanks Lyn! We have now updated so that you could jump directly to the question in "Designer" by clicking on the button "Preview" and then in the pop up screen at the top you have a filter "Go to Question" :) Peter E. Business Controller Sports Used the software for: 2+ years ### "Experienced Questbackuser" January 9, 2023 5.0 It has worked well for me as an individual as well as for our organization for about 15 years. Its easy to use and are working good for different kinds of user with different levels of experience. Pros It´s easy to use and reliable as a system. Cons The system could have even more different types of questions. Reason for choosing Questback Reasonable price and easy to use Review Source Response from QuestBack September 21, 2023 Thank you for your feedback! Questback currently has 21 different question types. Please reach out to your contact person and explain what kind of question type you feel is missing, and we will internally evaluate your suggestion. VP Valérie P. Managing Directeur Market Research Used the software for: 2+ years ### "Un logiciel simple d'utilisation et très puissant" January 25, 2024 5.0 J'utilise QuestBack depuis de nombreuses années pour la collecte de feedback dans de très nombreux domaines : collaborateurs, clients, études de marché. J'apprécie la très grande fiabilité de cette plateforme qui évolue très régulièrement avec l'apport de nouvelles fonctionnalités. Pros Le fait de pouvoir intégrer très simplement dans les enquêtes des données externes qui permettent de personnaliser les feedbacks clients et qui facilitent l'analyse des résultats. Cons Le logiciel ne permet pas de faire de la programmation spécifique en dehors des fonctionnalités déjà existantes. Review Source Response from QuestBack February 15, 2024 Merci beaucoup pour votre retour, Valérie ! Nous apprécions cela. Actuellement, la seule personnalisation que nous autorisons au-delà de nos fonctionnalités existantes se fait par CSS. Étant donné que vous êtes une utilisatrice active de Questback, si vous n'avez pas encore eu l'occasion de consulter Questback IQ, je vous recommande vivement de le faire. Nous y présentons une analyse haut/bas nouvellement lancée, qui est particulièrement utile pour faciliter l'analyse de sondages étendus. DO Dahn-Ola O. web-editor Civic & Social Organization Used the software for: 2+ years ### "Questback - easy to use, great customer service" February 21, 2024 5.0 Really great tool - highly recommend it. Pros I mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times. Cons I have no complaints, I really like the tool. Review Source Response from QuestBack March 22, 2024 Thank you for your kind words, Dahn-Ola! Happy to hear that Questback is working well for you and your users. We are always here to assist when needed. Don't forget about our "Academy" located in the bottom left corner. We regularly update it with new videos and information that might be needed. Have a fantastic day! Ischa H. Student Higher Education Used the software for: Less than 6 months ### "Fijne ervaring! " April 8, 2024 5.0 Positieve ervaring. Doet wat het moet doen! Pros Questback is makkelijk in gebruik en laagdrempelig opgesteld. Ook uitgebreide enquetes met routing zijn eenvoudig op te stellen. Cons Geen minpunten voor Questback op het moment. Switched from [Survalyzer](https://www.capterra.com/p/265979/Survalyzer/) Vereiste van onderwijsinstelling Hogeschool Zuyd Review Source Response from QuestBack January 16, 2025 Hi Ischa, Thank you for your review! GW GUERRIC W. Field netwerk manager Automotive Used the software for: 2+ years ### "klantentevredenheid" February 8, 2024 5.0 Pros klantvriendelijke tool om enquêtes uit te sturen en topt team dat steeds paraat staat om te helpen. Cons geen echte nadelen dat ik kan beschrijven Review Source Response from QuestBack March 22, 2024 Thank you for your feedback, Guerric! Happy to hear that Questback has worked well for you! AD Arie D. Onderwijs en education Professional Training & Coaching Used the software for: 2+ years ### "Onderwijs Kwaliteit" January 17, 2024 4.0 Positief Pros Genereren van zowel vragenlijsten als rapportages Cons Rapportage opties onvoldoende in beeld Review Source Response from QuestBack January 29, 2024 Thank you, Arie, for your feedback! It's unfortunate to hear that you feel the reporting options are not sufficiently visible. We often say that Questback makes the complex easy. However, given the tool's extreme scalability and suitability for both small and large organizations, it can sometimes be perceived as you've described. Have you been in touch with your Customer Success Manager or our support team regarding this matter? We're here to assist you, so please don't hesitate to reach out so we can give you a better understanding of the setup and the reporting logic. PC Petri C. Customer Experience Manager Automotive Used the software for: 2+ years ### "Flexible tool for easy surveys" April 18, 2023 5.0 Small internal surveys from events and training. Some customer surveys about purhace intention and satisfacation. Invitations to events. Pros Mainly easy to use and build surveys, invitations and other small projects. The system is also capable for larger processes if you are able to use all advanced/sophisticated features. Cons Sometimes the email adress is not accepted. Review Source Response from QuestBack September 21, 2023 It's great to know our tool works well for your varied projects. We apologize for any email issues and are actively addressing it. Your feedback is invaluable, and we appreciate your trust in our platform. SC Selene C. Communications specialist Machinery Used the software for: 6-12 months ### "TOMRA Feedback" March 25, 2024 5.0 Great experience and value for money, and we would use the product again Pros Customized platform with a very engaging support team. The team were always contactable Cons We had issues with some languages and testing Switched from [Gallup Access](https://www.capterra.com/p/191122/Gallup-Access/) We used Gallup for the yearly Engagement survey and pulse survey. We switched for the pulse survey Review Source Response from QuestBack September 9, 2024 Hi Selene, Thank you for your review and for sharing your experience! It’s great to know you switched from Gallup Access and chose Questback for your pulse surveys. We look forward to supporting your future feedback needs! SB Stein B. Business Relations Manager Construction Used the software for: 2+ years ### "Essential tool to capture user satisfaction" March 12, 2024 5.0 Pros Professional tool that helps to design, plan and develop the questionnaire and running the survey. Incl. afterwork with reports and analysis. All needed functionality in place. Cons Not applicable. There was nothing I didn't like... Review Source Response from QuestBack September 9, 2024 Hi Stein, Thank you for your wonderful review! We’re pleased to hear that you find Questback to be a professional and comprehensive tool for designing and conducting surveys, along with the reporting and analysis features. If you have any additional feedback or suggestions for how we can further improve, feel free to reach out! TS Torkel S. Senior consultant Environmental Services Used the software for: 2+ years ### "I am very satisfied" June 3, 2023 5.0 Pros Product is very easy to use. The service you get when you are in need for that is quick and good. Cons Can't think of anything really. It gives me all I need for my surveys. Alternatives considered [Netigate](https://www.capterra.com/p/227889/Netigate/) Reason for choosing Questback I already knew the product well Review Source Response from QuestBack September 21, 2023 Thank you for your feedback! Don't hesitate to reach out if you need more tips and advice from our support or your contact person. =) AJ Annika J. verksamhetscontroller Education Management Used the software for: 2+ years ### "Questback" February 2, 2023 5.0 Pros A lot of options, the support is answering quick Cons You cant change questions if the survey is publicatedWord-export does not look good Review Source Response from QuestBack September 25, 2023 Thank you for your feedback, Annika! It is possible to adjust/change the text in an existing question type when the survey is published, however, it is not possible to change from, for example, NPS to CSAT. If a respondent answers an NPS and the question is changed to a CSAT, it becomes very difficult to analyze the answer. Our recommendation is that you check your question types before you publish, or contact your CSM for advice/tips. Regarding Word exports that don't look good, could you provide more details about this? We have made some updates recently that should have solved this. If the problem persists, please get in touch with your CSM as soon as possible and we will forward your inputs to R&D. LB Liselott B. CFO Security and Investigations Used the software for: 1-2 years ### "Feedback fall 2023" October 3, 2023 4.0 We only use it once per year. Very satisfied with the company, support and product. Pros Easy to get started and use, good support. Cons Woulk like to have more standard forms to use. Reason for choosing Questback Easy to use and best value for money Review Source Response from QuestBack October 4, 2023 Thank you very much for your review and feedback, Liselott! We have 13 basic templates that cover most aspects of the employee journey. Our templates address everything from health & well-being, onboarding survey, exit survey, employee interviews, employee engagement, eNPS, recruitment, manager evaluation, 360, and more. Have you had a chance to look at these templates? Since you use Questback only once a year, I'm curious about what kind of templates you would like to see. Please get back to us, and we'll make sure to look into it. We always try to update our existing templates so they are up-to-date. Your feedback is appreciated, and there are certainly more templates we can add. Don't hesitate to contact your customer success manager and share your suggestions. MB Maite B. marketing analyse Machinery Used the software for: Less than 6 months ### "Services survey" February 12, 2024 4.0 Pros customer support, good recommendation, good analysis of customer needs, proved experience Cons Design of quests more accessible, report charts more visual and attractive Review Source Response from QuestBack February 26, 2024 Thank you for the great feedback! When it comes to designing quests and other aspects, our system allows for extensive customization. You can make extra advanced design changes using the CSS box. If you're unsure how to use CSS, you can always contact us, and we will show you how to use our guide for this purpose. We might even have something ready-to-use for you =) YS Yaya S. Marketing director global Media Production Used the software for: 1-2 years ### "Feedback " February 24, 2023 5.0 Good Pros Ease of use, can scale up to more departments Cons More animation would be cool and interactive ways to use the Survey Reason for choosing Questback Customer support Review Source Response from QuestBack September 25, 2023 Thank you for your feedback, Yaya! In the "Theme Manager", you can modify/adjust your survey in many ways. There is also a CSS section where you can style the survey pretty much however you want. Only your imagination can set the limits =) ER Eva R. brukeranalyser Government Administration Used the software for: 1-2 years ### "Easy and all you need" January 9, 2023 5.0 Excellent! Pros It is easy to use and to share live results. Cons Not sure, hope it is possible to connet with Power BI? Reason for choosing Questback I was not working in Tolletaten when they purchased Questback, so I don't know. Review Source Response from QuestBack January 19, 2023 Thanks for the review! It is possible to connect with Power BI, contact your CSM for more information =) Thomas B. Project manager Hospital & Health Care Used the software for: Less than 6 months ### " Good and flexible product" March 3, 2023 5.0 Pros Advanced options, good integration options. Cons Not very extensive documentation around IntegrationServices Review Source Response from QuestBack September 25, 2023 Thank you for the review, Thomas! Would you be able to provide some more details about what information is missing in our documentation? By the way, most of our customers who desire automation have chosen to integrate through our "Dynamic Links". These links can be built in no time, either directly by yourself or with our assistance. Once ready, all you need to do is embed them under a Call-to-Action button in your CRM/tool or in a mailing sent by your CRM/tool, and the button/links lead to the survey and include all relevant CRM information to enhance your feedback data. Please reach out to your customer advisor at Questback for more information and to discuss if this method could be a valid alternative for you! DM Dieuwke M. Assistent project manager Oil & Energy Used the software for: 6-12 months ### "Zeer goede ondersteuning " February 15, 2024 5.0 Zeer goede ervaring. Zeer klantvriendelijk! Pros Klantenondersteuning is zeer toegankelijk. Zeer uitgebreide mogelijkheden binnen het programma Cons Het programma leren kennen was een uitdaging, gelukkig kun je terugvallen op een geweldige klantenservice. Review Source Response from QuestBack March 22, 2024 Thank you for your feedback and kind words. I agree that we have an amazing support team working hard to make things easier for our customers. If you find the program difficult to navigate, a tip is to request a full walkthrough/training on the tool and record the meeting so that you can always go back and watch the parts you need. Otherwise, we have a whole "Academy" in the bottom left corner with ready-made recordings that explain all the sections of the tool. Good luck! JAP JON ANDREAS P. Senior Advisor Government Administration Used the software for: 1-2 years ### "Questback review" January 15, 2024 5.0 Pros Ease of use and the ability to customize everything. Also integrate it with Power BI for a live statistic option. Cons Nothing we can think of at this moment. Review Source Response from QuestBack January 29, 2024 Thank you for your feedback, Jon! It's great to hear that you haven't found any cons. At the same time, we grow through feedback. Should you think of anything that could make your work easier, please don't hesitate to reach out! ER Erik R. Branschutvecklare Transportation/Trucking/Railroad Used the software for: 2+ years ### "Transportföretagen " February 9, 2024 4.0 Very positive! The positive approach the Questback people have make working with them a pure joy! Pros Support from Questback and easy to use. Cons Nothing. I find Questback easy to work Withings. Review Source Response from QuestBack February 26, 2024 Thank you very much for your feedback, Erik. Glad that you find our tool easy to use and that you've had such a good experience with our support =) WB Wendy B. HRM Retail Used the software for: 6-12 months ### "Review Questback" February 20, 2024 5.0 Zeer tevreden, accountmanager prettig in de omgang. Pros Tijdens de opstart goede begeleiding. Na het invullen van het MTO kun je verschillende afdelingen duidelijk inzien. Cons Het opsplitsen van de resultaten is ingewikkeld als je niet weet waar te zoeken Review Source Response from QuestBack March 22, 2024 Thank you for your feedback Wendy! We always strive to maintain a structured onboarding process. Have you mentioned to your account manager that you find it complicated to break down the result? It might feel a bit complicated at first, but after doing it a couple of times, you'll quickly get the hang of it. Otherwise, you can find our "Academy" in the bottom left corner. Search for "How to use Series" to quickly navigate to the part where you can break down the results. Best of luck! CP Chiara P. CX Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for setting up CX metrics tracking" February 13, 2024 4.0 Pros Intuitive interface, good project management and value added with Insights Lab Cons Could be easier to set up routing and rules in survey quesitions Review Source Response from QuestBack February 26, 2024 Thank you for the great feedback, Chiara! Since it's possible to create very complex routings and rules in Questback, it can feel a bit complex at times. We are aware of this and are working to improve and simplify the logic. Stay tuned. CW Catarina W. Project administrator Government Relations Used the software for: Less than 6 months ### "Review from The Living History Forum (Government)" January 13, 2023 4.0 Overall, questback has worked well. We have received many evaluations which we can follow up. Pros We use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training. Cons I'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support. Review Source Response from QuestBack January 19, 2023 Thanks for the review! =) Glad to hear that you received good help from our support! 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