# AgentAssist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AgentAssist Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more. Source: https://www.capterra.com/p/275607/AgentAssist --- # AgentAssist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) AgentAssist ## What is AgentAssist? Agent Assist helps you to serve your customers better through real-time voice analysis and digital interactions. The solution improves the conversations between customer service agents and customers by turning analysis into unique insight, prompting and recommending actions that enable call centers to give personalized, helpful guidance to callers. Empower agents to be more productive and efficient, reducing stress and increasing job satisfaction. ## What is AgentAssist used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AgentAssist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://xdroid.com&name=AgentAssist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AgentAssist 0.0 VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (466) Value For Money 0.0 (0) Value For Money 4.3 (307) Customer Service 0.0 (0) Customer Service 4.1 (338) ## AgentAssist alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Rilla](https://www.capterra.com/p/10016798/Rilla/) [4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016798/Rilla/) [Gong.io](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) ## FAQs about AgentAssist Overview ### What company size and specific industries is AgentAssist built for? AgentAssist is designed for contact centers with 100 or more agents, making it a fit for mid-market and enterprise teams that manage high call volumes. No specific industry is named, so the target audience is defined by contact center size rather than sector. Features and Usability ### What are the key features of AgentAssist? AgentAssist offers CRM, automatic call distribution, call tracking, call monitoring, and call reporting for contact center operations. It also includes automatic transcription, speech-to-text analysis, sentiment analysis, language detection, and multi-language support, plus activity dashboards, customizable reports, real-time analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does AgentAssist offer? AgentAssist provides live online sessions, webinars, documentation, and videos to support training and onboarding. Live online sessions and webinars allow guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does AgentAssist offer? AgentAssist provides email/help desk support, an FAQ/forum, and a knowledge base. With no reviewer feedback available on support experience, no claims can be made about response times, helpfulness, or common frustrations. These channels give users written resources for troubleshooting and product guidance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audio Capture Record audio or import/upload audio files Automatic Call Distribution Distribute/route/connect calls Automatic Transcription Use AI to convert voice into text automatically Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls AgentAssist 28 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Record audio or import/upload audio files Distribute/route/connect calls Use AI to convert voice into text automatically Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Organize and group data or items based on various criteria Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Compliant with HIPAA, which sets standards for sensitive patient data protection Identify different languages Manage and support multiple languages Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Systematic evaluation of various aspects of a project or service to prevent defects or issues Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.