--- title: "AgentAssist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AgentAssist Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more." source_url: "https://www.capterra.com/p/275607/AgentAssist/" page_type: "product" language: "en" --- # AgentAssist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) AgentAssist ## What is AgentAssist? Agent Assist helps you to serve your customers better through real-time voice analysis and digital interactions. The solution improves the conversations between customer service agents and customers by turning analysis into unique insight, prompting and recommending actions that enable call centers to give personalized, helpful guidance to callers. Empower agents to be more productive and efficient, reducing stress and increasing job satisfaction. ## What is AgentAssist used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AgentAssist?[Manage this product listing](https://www.g2.com/products/voice-analytics/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AgentAssist 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (366) Value For Money 0.0 (0) Value For Money 4.3 (325) Customer Service 0.0 (0) Customer Service 4.1 (348) ## AgentAssist alternatives [Rilla](https://www.capterra.com/p/10016798/Rilla/) [4.8 (366)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016798/Rilla/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) ## FAQs about AgentAssist Overview ### What company size and specific industries is AgentAssist built for? AgentAssist is designed for contact centers with 100 or more agents, making it a fit for mid-market and enterprise customer support operations. No specific industry is named, so the target audience is defined by organization size and the contact center use case rather than a particular sector. Features and Usability ### What are the key features of AgentAssist? AgentAssist offers CRM and call transcription as core features, along with audio capture, automatic call distribution, call monitoring, call tracking, and call scripting. It also includes sentiment analysis, speech-to-text analysis, real-time analytics, customizable reports, activity dashboards, and third-party integrations for communication and performance management. Getting Started and Support ### What training and onboarding options does AgentAssist offer? AgentAssist provides live online sessions, webinars, documentation, and videos to support training. Live online sessions and webinars can guide setup and feature use, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does AgentAssist offer? AgentAssist provides email/help desk support, an FAQ/forum, and a knowledge base. These channels let users submit questions, search common answers, and review help articles. No reviewer feedback on support is available, so support quality, response times, and common frustrations cannot be assessed from user reports. ## Features AI summary Based on 657 Speech Analytics reviews Capterra data shows that buyers of speech analytics software rank the following features as their top priorities: - **Performance Management** (**65%** of reviewers rated this feature as critical) - **Recording** (**72%**) - **Audio Capture** (**56%**) AgentAssist supports **Performance Management** and **Audio Capture**, giving teams the tools to review agent effectiveness and capture spoken interactions for analysis. However, it does not offer **Recording**. Instead, it provides other features that Capterra reviewers also rate as important, such as **Automatic Transcription** (**53%**) and **Reporting & Statistics** (**50%**), helping businesses turn conversations into searchable text and track trends over time, allowing teams to monitor service quality and make better coaching decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audio Capture Record audio or import/upload audio files Automatic Call Distribution Distribute/route/connect calls Automatic Transcription Use AI to convert voice into text automatically Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls AgentAssist 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audio Capture: Record audio or import/upload audio files - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Language Detection: Identify different languages - Multi-Language: Manage and support multiple languages - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.