--- title: "Planet Payments Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Planet Payments Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/275754/Planet/" page_type: "product" language: "en" --- # Planet Payments Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Planet Payments ## What is Planet Payments? Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets. ## What is Planet Payments used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Mobile Credit Card Processing](https://www.capterra.com/mobile-credit-card-processing-software/)[Currency Exchange](https://www.capterra.com/currency-exchange-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Planet Payments?[Manage this product listing](https://www.g2.com/products/planet-payments/claim_requests/new?auto=true) ## Planet Payments Overview Updated September 2026 AI summary Planet Payments offers small and midsize businesses a cloud-based solution for processing payments across various channels, supporting in-person, mobile, and online transactions. It covers payment processing, currency exchange, and mobile credit card processing, with features like multi-currency support, PCI compliance, payment fraud prevention, POS integration, and reporting. Optional capabilities include APIs, payment links, and receipt management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Planet Payments 3.7 (3) VS. [### PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting Price Contact vendor Starting Price $0.29 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.6 (26,641) Value For Money 3.3 (3) Value For Money 4.5 (20,480) Customer Service 3.7 (3) Customer Service 4.2 (20,738) ## Planet Payments alternatives Highest Rated [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,306)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [Stripe](https://www.capterra.com/p/123889/Stripe/) [4.6 (3,383)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123889/Stripe/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) [4.7 (2,714)](https://www.capterra.com/p/170278/Square-Payments-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170278/Square-Payments-Processing/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,037)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) ## FAQs about Planet Payments Overview ### What company size and specific industries is Planet Payments built for? Planet Payments is designed for retail and hospitality businesses operating in global markets, including organizations of different sizes that need payment solutions for customer-facing operations. Its target audience includes merchants in both sectors across more than 120 markets, rather than a single company size or industry niche. Features and Usability ### What are the key features of Planet Payments? Planet Payments includes payment processing features such as credit card processing, debit/credit card processing, electronic payments, online payments, in-person payments, and mobile payments. It also offers invoice management, payment links, partial payments, currency conversion, multi-currency support, fraud detection, PCI compliance, reporting/analytics, and POS integration. Integrations ### Which third-party tools and platforms does Planet Payments integrate with? Planet Payments integrates with 3 third-party payment platforms: Apple Pay, Google Pay, and Klarna. These catalog integrations cover mobile wallet and buy now, pay later options, giving businesses additional ways to accept customer payments across checkout flows. Getting Started and Support ### What training and onboarding options does Planet Payments offer? Planet Payments provides in person and live online training options for teams getting started. In person training supports face-to-face instruction, while live online sessions allow guided training over the internet. These formats give users structured ways to learn the product and review setup steps. Getting Started and Support ### What customer support options does Planet Payments offer? Planet Payments provides Email/Help Desk, a Knowledge Base, and Phone Support. No reviewer feedback about support experience is available, so response speed, helpfulness, and common issues cannot be assessed from user comments. ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Planet Payments supports all three of the features reviewers value most: **Data Security**, **Online Payments**, and **Mobile Access**. Together, these capabilities help businesses protect transaction data, accept payments through digital channels, and manage payment activity on the go, allowing teams to process payments more efficiently and serve customers with greater flexibility. Online Payments 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Payment Fraud Prevention 3.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Alerts/Notifications 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Electronic Signature 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents Multiple Payment Options 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process payments via multiple modes directly through the application Planet Payments 29 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Credit Card Processing: Accept and process credit card transactions - Currency Conversion: Change one currency to another based on real-time rates/values - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Fraud Detection: Identify and prevent suspicious activity - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Payments: Accept and process online payment transactions - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Links: Send clickable links via text or email to collect payments from customers - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Receipt Management: Upload, track, and submit receipts in a central database - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 3.3 (3) ### Starting price Free trial not available Value for money 3.3 (3) 3.3 Based on 3 reviews ## Integrations [ Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[ Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[ Klarna](https://www.capterra.com/p/230509/Klarna/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Mark Alexander Joel I. owner Hospitality ### "An expensive payment solution with unnecessary complexity" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2026 Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available. Pros Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through Cons The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions. Switched from [Nexi](https://www.capterra.com/p/185302/Nexi/) Wanted it integrated with PMS. Never really worked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Massimiliano M. Parking Systems and terminals for Stop payments Computer & Network Security ### "Excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2024 Easy to reach the service, the experience was absolutely positive Pros Easy to solve any problems thanks to the very prepared personnel Cons Personnel is very kind and gentle and voted for solving problems Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LB Leslie B. Office Manager Consumer Services ### "Service Request Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2024 Excellent service with technical support. Pros Great to help balance the books. Ease of searching for customer payments. Cons The new video on the log in page. Terrible for an ADHD person. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.