# Planet Payments Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Planet Payments Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more.

Source: https://www.capterra.com/p/275754/Planet

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# 

 Planet Payments Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Planet Payments

## What is Planet Payments?

Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets.

## What is Planet Payments used for?

[Payment Processing](https://www.capterra.com/payment-processing-software/)[Mobile Credit Card Processing](https://www.capterra.com/mobile-credit-card-processing-software/)[Currency Exchange](https://www.capterra.com/currency-exchange-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Planet Payments?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://weareplanet.com&name=Planet Payments)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Planet Payments

3.7 (3)

VS.

[4.6 (3,304)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (3)

Ease Of Use

4.5 (26,258)

Value For Money

3.3 (3)

Value For Money

4.4 (20,120)

Customer Service

3.7 (3)

Customer Service

4.2 (20,377)

## Planet Payments alternatives

[4.0 (117)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/)

Starting price

$99.00

Per User, Per Month

[4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

Starting price

$99.00

Per User, Per Month

Highest Rated

[4.9 (82)](https://www.capterra.com/p/276323/Cheddar-Up/reviews/)

Starting price

Contact vendor for pricing

[PayPal](https://www.capterra.com/p/207944/PayPal/)

[4.6 (26,280)](https://www.capterra.com/p/207944/PayPal/reviews/)

Starting price

$0.29

Per User, Per Month

[Learn More](https://www.capterra.com/p/207944/PayPal/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Debit/Credit Card Processing

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Accept and process credit/debit card transactions

Online Payments

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

Alerts/Notifications

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Payment Fraud Prevention

3.0 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Electronic Signature

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Digitally sign online documents

Multiple Payment Options

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process payments via multiple modes directly through the application

Planet Payments 29 features

Integrate with a third-party accounting system

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Accept and process credit card transactions

Change one currency to another based on real-time rates/values

Protect sensitive data for digital privacy

Accept and process credit/debit card transactions

Electronically collect payments for goods or services

Digitally sign online documents

Identify and prevent suspicious activity

Transactions that typically involve face-to-face interactions between the payer and the payee

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Manage and handle various international currencies

Manage and support multiple locations

Process payments via multiple modes directly through the application

Accept and process online payment transactions

Allow customers to make a partial payment on an invoice and track remaining debt

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Send clickable links via text or email to collect payments from customers

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Accept and process customer payments for products or services using hardware and software

Integrates with point of sale (POS) systems

Upload, track, and submit receipts in a central database

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage, record and track all business exchanges in form of money and its related interactions in the system

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Features

3.7 (3)

3.7

Based on 3 reviews

## Pricing

Value for money

3.3 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.3 (3)

3.3

Based on 3 reviews

## Integrations

[

Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[

Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[

Klarna](https://www.capterra.com/p/230509/Klarna/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (3)

3.7

Based on 3 reviews

## User reviews

Overall rating

3.7

Based on 3 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Mark Alexander Joel I.

owner

Hospitality

### "An expensive payment solution with unnecessary complexity"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 26, 2026

Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available.

Pros

Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through

Cons

The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions.

Switched from

[Nexi](https://www.capterra.com/p/185302/Nexi/)

Wanted it integrated with PMS. Never really worked.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Massimiliano M.

Parking Systems and terminals for Stop payments

Computer & Network Security

### "Excellent support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 27, 2024

Easy to reach the service, the experience was absolutely positive

Pros

Easy to solve any problems thanks to the very prepared personnel

Cons

Personnel is very kind and gentle and voted for solving problems

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Leslie B.

Office Manager

Consumer Services

### "Service Request Response"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 8, 2024

Excellent service with technical support.

Pros

Great to help balance the books. Ease of searching for customer payments.

Cons

The new video on the log in page. Terrible for an ADHD person.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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