--- title: "Square Point of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Point of Sale the right Payment Processing solution for you? Explore 3032 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/" page_type: "reviews" language: "en" --- Square Point of Sale 4.6 (3032) [View alternatives](https://www.capterra.com/p/275802/Square-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Square Point of Sale Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier.“ March 18, 2026 AB Anna B KinesiologistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They take a big cut from the sales which is an inconvinence and the additional costs of buying the square for physical tap also adds cost.“ May 19, 2026 Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system.“ March 18, 2026 KH Kasi H Front Desk ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Maybe for a small hotel or business it would be affordable able. But for our property and the amount of online and phone reservations that we take the transaction fees really rack up. And the customer service is the worst I have ever dealt with“ October 15, 2025 Michael Z OwnerMusic, Self-employedUsed the software for: Less than 6 months. “Square Point of Sale is a reliable and practical tool for handling payments in a music and content creation business.“ April 23, 2026 AP Angela P DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I think the back end can be a little challenging at times. When you are making an item with different sizes, it can be confusing at first with all of the different options.“ September 23, 2025 SR Stephen R OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I can write up an invoice in minutes with my saved items and I can collect a deposit in seconds with tap to pay or via emailing the customer.“ October 27, 2024 SC Shannon C OwnerDesign, Self-employedUsed the software for: More than 2 years. “Sometimes linking it and updating can be arduous.“ June 20, 2026 ## Showing most helpful reviews Showing 1-25 of 3032 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin W. Owner Operator Construction Used the software for: 2+ years ### "Square Point Of Sale for my small business" April 12, 2026 5.0 Overall, I would recommend Square for any business. Its ease of use is next level, and my customers love it! Pros I run a remodeling business and have used Square for all my payment processing. It is a very usefull tool! The payments process instantly 90% of the time. Even when it's a $5,000-$10,000 payment! The processing fees are a little higher than others, but me nor my customers mind at all. Its also encrypted and 100% safe for both parties. Cons The only issue that I have is the delivery option is unremovable. When you accept a payment, you have to go into the system and select delivered. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale The ease of use and implementation. Square was so much easier to set up and teach the process to my team. Review Source SH Shawn H. Lead Therapist, Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy, Straightforward and FREE!" May 13, 2026 4.0 Overall I'm very pleased and it's exactly what my small business needs to be successful! I can use it to check people out, keep people engaged and communicating, process payments professionally and easily and the website was a big bonus! I was using a different booking and checkout system before this and this one is much less complicated without all of the unnecessary bells and whistles that I was paying for and didn't even use Pros I work in an office where they use PayPal POS and was running Vagaro for a booking system but the Square POS does just about everything I needed to do and for FREE! The website (free) builder was seamless and results look professional and fluid Cons I had a bit of a learning curve with the onboarding but it all worked out fine and was actually easier to setup than other booking systems I've used Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was paying so much a month for services that are free with Square. And a lot of those services with my previous POS were things I didn't use anyways! Review Source SC Shannon C. Owner Design Used the software for: 2+ years ### "Square Measures Up" June 20, 2026 4.0 I have had a positive and overall good experience with Square. I would recommend to other small business owners. Pros The ease of use for the average user makes the experience positive. It’s nice to be able to plug and play. Or use just your phone. Cons If you havent used Square in a while you often have to update or re link it to your phone. Sometimes linking it and updating can be arduous. Review Source Javier S. Event planner Architecture & Planning Used the software for: 1-2 years ### "A “Resolved” Issue That Ended Up Causing Serious Financial Damage" May 20, 2026 1.0 OVERALL EXPERIENCE: This situation caused real damage to my life. That $1,447 was reserved for something extremely important with a strict deadline attached to it. Because I did not receive the money in time, I am now facing serious financial consequences and problems with institutions that were expecting that payment. What hurts the most is that I acted immediately and trusted the reassurance given by Square support, only to later discover the issue had never actually been fixed. A mistake like this is not “just a delay.” When people depend on these funds for urgent responsibilities, errors like this can create devastating consequences. I honestly feel abandoned by a platform I trusted with my business and my money. Pros PROS: The platform itself is easy to use and initially gave me confidence to manage my business payments and transfers quickly. Cons CONS: Customer support completely failed me during a serious financial issue. I made a $1,447 transfer after updating my payout account from Chase to Wells Fargo. The moment I noticed the transfer still appeared connected to my old bank account, I contacted support immediately, within about 10 minutes. The representative assured me everything had already been fixed, that the old bank account had been removed, and that my new Wells Fargo account was correctly updated. Days later, I discovered the money had still been sent to the old account anyway. What shocked me even more was that when I contacted support again later, I was told there was no record of the previous conversation where I had supposedly been helped. That is extremely disturbing for a financial platform handling people’s money. Review Source AT Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Small business must have " November 17, 2025 4.0 We’ve enjoyed having square point of sale. We switched over from a competitor and have found it to be a great tool for our business Pros We like how user friendly it is to use and the app works great. We were able to set up an account quickly and start processing right away. Cons I wish there was a way to edit invoices once the guest pays. Like adding an address or a start time for an event . Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/) Reason for choosing Square Point of Sale Price and ease of use many people use square and I’ve used it in the past Switched from [Clover](https://www.capterra.com/p/226864/Clover/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Has issues with processing some of our invoices Review Source DA Devon A. Owner Construction Used the software for: 2+ years ### "A useful tool for my business " January 7, 2026 5.0 Easy to use onsite and as well as in the office for reconciling. Also quick payment deposits. Makes collection of payment simple. Pros Ease of use. We have multiple terminals is the payments are easily identified and reporting is clear. Deposit are next day. Cons A little more expensive than other POS but worth the additional amount. Updates can take a long time on the terminal. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Square Point of Sale Ease of use, tried using stripe and validating my business was a huge task for setup. Seems more friendly to USA customers than Canada Switched from [Nuvei](https://www.capterra.com/p/184487/SafeCharge/) Very unhappy with Nuvei billing and support. Review Source BS Briana S. Small Business Owner Food & Beverages Used the software for: 2+ years ### "Square makes running our coffee shop easy" June 21, 2025 5.0 Between online orders, in-person sales, marketing, and our loyalty program, it’s been really convenient having everything in one place. Pros Super easy to set up and use. I love how it's an all-in-one type system. Also Square is so versatile I'll be using it for every business I start no matter the industry. Cons I've always gotten help when chatting Support, but it's a 50/50 if they are nice about it. I do like having the option of web-based chat, phone call, or email support. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Square Point of Sale I choose Square over alternatives because of initial cost and setup. It's cheaper and easier to set up Square than the others. In the long run Square is still the best. Review Source Andrew B. Managing Director Hospitality Used the software for: 2+ years ### "Easy to use card payment service, without hidden costs" January 7, 2026 5.0 We've used this for around 6 years and found it to work for our business as we've grown and new features / ways to take payment have developed. Pros This is a great way to start taking card payments without the monthly charges if a smaller business. The ease of use means its quick and easy to set up and starting taking payments across all card types. Cons We are a mobile provider so the larger hardware does require internet access which we don't have. However we we now use the payment via mobile phone so this isn't an issue anymore. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Reason for choosing Square Point of Sale Felt the system worked better for us and products offered. Review Source Michael L. VP Sales Consumer Goods Used the software for: 1-2 years ### "Pretty Square!" April 21, 2025 4.0 It has been a positive experience - overall it's a great product. Pros The ease of use - whether with a live card or online, it's very user friendly both for me and my customer. Cons The processing fees are a bit on the expensive side - would prefer a lower percentage. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The ease of use was mainly why - Square is simple to set up and easy to use. Review Source Bonnie M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use POS system with quick setup" January 31, 2025 4.0 Square has been easy to use and a product we use when it is convenient such as at events, including even an event as large as a gala. The setup is easy and we've had no trouble using their point of sale terminals. Pros Easy setup, easy to use machines for point of sale during events. Cons As always, as a nonprofit we wish they would be more generous on discounting transaction fees. Alternatives considered [Stripe Terminal](https://www.capterra.com/p/10003763/Stripe-Terminal/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Square Point of Sale At the time it was easiest to set up and use quickly. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 1-2 years ### "The Point of Selling is found in Square Point of Sale" March 18, 2026 4.0 Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system. Pros As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier. Cons I didn't like the integration and confusion of tipping in regards to multi-card payments and other technical formalities of the service. Review Source Absana P. Tier III Technician Information Technology and Services Used the software for: 1-2 years ### "Confusing Setup but Worth it in the Long Run" December 20, 2025 4.0 I have used the Square Lightning Reader for Magstripe and the Square 2nd Generation Bluetooth LE Mobile Card Reader, this was for a bake sale I hosted. The Square overall, is a reliable and easy-to-use payment system that works well for small events and mobile sales. It offers flexibility with different card readers, however it can be a learning curve for first-time users. Pros It was affordable, about 10$ for the basic option and you upgraded based on what's necessary for your business. Furthermore, you can link straight to a bank account to receive deposit, and fees were minimal per transaction. Also you had a lot of customization options for item lists, prices and taxes. You could also enable tipping and discounts which was useful for bundle deals! Cons The setup process was confusing as it required an another app epically if you were using the lighting reader and a verification process, as well as linking your bank accounts and test transactions. Furthermore the lighting reader did not have a chip reader which required us to upgrade. The Bluetooth reader was hard to pair at first as well. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 1-2 years ### "Provides Amazing Flexibility In How Users Pay for Products and Services" August 21, 2025 5.0 Square Point of Sale is definitely a go to for all your business needs. They provide numerous options for businesses to choose from and cater to all kinds of credit cards ranging from those with chips and tap to pay. Pros It is easy for businesses to setup their account and terminals to collect payments from customers. Additionally, Square provides numerous kinds of terminals to suit your business needs. So if you are a restaurant or a kind of business where employees walk around to serve customers, you can use their mobile handheld terminals. Or if you are taking payments at a desk, you can use Square Register. Cons The terminals are a bit pricey for businesses to buy. Additionally, the service fees for credit card transactions could be lowered. Review Source DH Denise H. Co-Owner Construction Used the software for: 1-2 years ### "Difficult beginnings lead to better outcomes " February 10, 2026 4.0 Overall, our start up beginning experience was not great but I believe that was more of an us issue because it wasn't as user friendly to us as we hoped BUT it did not discourage us and once we found someone, we knew also using square point, it truly helped us and have nothing but great experiences now Pros I enjoy the convenience of square point of sales when it comes to self-employed with my husbands business. Not everyone knows how to use apple pay, venmo or any of the other apps but do have cards and want to pay that way which can be possible with square point Cons It was a little difficult to get setup for us in the beginning so that discouraged us for a little while. However, we found someone we knew also using square point and they were able to help us, which in turn made our experience much better and now we really enjoy having it as an option Review Source HL Hyeong L. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Small Businesses " January 12, 2026 3.0 Overall my experience with Square was good. It was the first payment processor that we started using when we first opened. We have since switched to PayPal and Zettle Pros Square is great for small businesses especially when first starting out. They have very low upfront costs and fees. It is easy to set up Cons The app is not super user friendly. The web version is difficult to navigate through. I often had to google search how to location specific functions and settings. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 1-2 years ### "Excellent product" April 14, 2026 5.0 Pros Easy to use great product will keep using it Has a lot of features quality product easy customer service Cons There's Nothing that gets me to dislike it won't say anything bad not a bad product easy to use great Review Source AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great system for merch sales" September 23, 2025 4.0 I really like using Square POS. I think it is a pretty easy system to navigate, with the most ease in the actual sales portion. Pros Square is easy to use for selling merchandise at our large events. We are able to process payments even while offline. We can use pretty much any payment form with them. It also links with our website to make merch sales all-inclusive of both accounts for tracking and inventory purposes. Cons I think the back end can be a little challenging at times. When you are making an item with different sizes, it can be confusing at first with all of the different options. Review Source AB Anna B. Kinesiologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Experience with Square " May 19, 2026 5.0 I would defenitely recommend it if you see a lot of clients per day or need to make many transations as it gives your clients more payment options. Very quick to use. Pros I like how easy it is to use. Its compatible with my iphone and makes transactions a brease. Very user friendly interface and simple to navigate. Cons They take a big cut from the sales which is an inconvinence and the additional costs of buying the square for physical tap also adds cost. Review Source BW Brent W. Financial Controller Construction Used the software for: 2+ years ### "Construction Company" March 19, 2026 5.0 We have had it now for 3 years and its been a great add on for our company. The ability to have another payment option has helped us out with some customers who didnt have means to pay. Pros How simple it is to use. We use it for our bin customers, it’s quick to set up. We generate a link for them to do the secure payment themselves . Funds deposit the next day and the app is reliable. Cons The ability to save clients is kind of tricky. The payment link is the cheapest way to take the payment. The other payment options cost abit more Review Source JK Jessica K. owner Food & Beverages Used the software for: 2+ years ### "Square is great!" April 11, 2025 5.0 Great! I process regular transactions, invoices and payroll all through square. I like that they offer to partner with other companies ie for insurance or workers comp. Pros We love the ease of Square. We are a mobile business. We connect it to our tablet for wifi connection. We use the reader, terminal and the register. All work great! Cons Not regularly but on occassion square will go down as a company and we lose sales. Review Source RK Rene K. CEO Food & Beverages Used the software for: 1-2 years ### "Square Point Of Sale there is nothing Better" June 18, 2025 5.0 Pros Square Point Of Sale helped me get out of the grip of other credit card payment suppliers that charged an arm and a leg. I was so glad that square came around. Reasonable CC fees Cons There is nothing to dislike of Square Point of Sale. Square Point Of Sale, has no negatives and is all positive Review Source DJ Dean J. Franchise owner. Retail Used the software for: 2+ years ### "Great POS System" May 12, 2025 4.0 My overall experience has been good. The only thing I wish was different is that we did not have a separate system for customer rewards. Pros It’s all in one console that is flexible and it set up and easy to use for customers and for employees Cons That we use a different customer rewards system and tablet rather than having it all be through square Review Source KP Katelynn P. Agent Automotive Used the software for: Less than 6 months ### "Not for me" September 4, 2025 3.0 I do not really care for it. If you can get a better way of receiving payments I would as to this is more of a last option. Pros Being able to take payments in numerous ways. The convenience of taking the payments and giving my customers options. Cons I do not like the cost of using this point of sale. I personally think it is a little overpriced for my liking. Review Source KE Kaylyne E. Training and Employee Development Recreational Facilities and Services Used the software for: 2+ years ### "Simple, User-Friendly" March 10, 2025 4.0 Overall, Square was an efficient and simple POS. Even when we switched our main POS to a different software, we continued to use Square for our food and beverage area. Unfortunately, Square just didn't have enough features and integrations to sustain our main POS. Pros Square was easy for staff to learn and simple for customers to use. Cons The POS was very basic and didn't allow us to have as many options and integrations as we needed. Review Source SD Sienna D. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great POS option" February 1, 2025 4.0 Mostly positive over the last 6 years of using it, haven’t needed help or for anything to be fixed Pros Very easy to use. It’s nice to have different options for POS hardware, and very handy that you can now take payments directly to your phone. You can choose when the money deposits into your bank account, doesn’t have to be every day. Cons For the small square reader, I can’t turn it off without it fully disconnecting from the phone. As in, need to re-pair it in Bluetooth settings. Not sure if that’s for every reader or not. It would be nice to set smart tip amounts in dollar amounts instead of percentages as well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.