--- title: "Square Point of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Point of Sale the right Payment Processing solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Square Point of Sale 4.6 (3042) [View alternatives](https://www.capterra.com/p/275802/Square-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Square Point of Sale Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier.“ March 18, 2026 AB Anna B KinesiologistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They take a big cut from the sales which is an inconvinence and the additional costs of buying the square for physical tap also adds cost.“ May 19, 2026 Michael Z OwnerMusic, Self-employedUsed the software for: Less than 6 months. “Square Point of Sale is a reliable and practical tool for handling payments in a music and content creation business.“ April 23, 2026 SC Shannon C OwnerDesign, Self-employedUsed the software for: More than 2 years. “Sometimes linking it and updating can be arduous.“ June 20, 2026 SR Stephen R OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I can write up an invoice in minutes with my saved items and I can collect a deposit in seconds with tap to pay or via emailing the customer.“ October 27, 2024 Javier S Event plannerArchitecture & Planning, 2 - 10 employeesUsed the software for: 1-2 years. “What hurts the most is that I acted immediately and trusted the reassurance given by Square support, only to later discover the issue had never actually been fixed.“ May 20, 2026 Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system.“ March 18, 2026 John D PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “All that is left to me now is to share my horror story as far and wide as possible to warn other small businesses about this horrible, unethical business practice.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amee P. Owner Hospitality Used the software for: 6-12 months ### "Easy to Use" September 24, 2026 5.0 It has been perfect for my small business and I even set it up for someone elses small business. It is easy to use for anyone and has lots of options for taking payments. Pros It is so easy to use. It has the greatest software and devices you can get. It is simple and does not crash. There is even a way now to take offline payments. It processes easily and the fees are not crazy expensive. Cons I don't have any complaints due to how easy it has been to use and the fact that it saves my clients so I can easily look them up next time as well as send invoicing. Review Source Justin W. Owner Operator Construction Used the software for: 2+ years ### "Square Point Of Sale for my small business" April 12, 2026 5.0 Overall, I would recommend Square for any business. Its ease of use is next level, and my customers love it! Pros I run a remodeling business and have used Square for all my payment processing. It is a very usefull tool! The payments process instantly 90% of the time. Even when it's a $5,000-$10,000 payment! The processing fees are a little higher than others, but me nor my customers mind at all. Its also encrypted and 100% safe for both parties. Cons The only issue that I have is the delivery option is unremovable. When you accept a payment, you have to go into the system and select delivered. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale The ease of use and implementation. Square was so much easier to set up and teach the process to my team. Review Source John L. Office Manager Construction Used the software for: 2+ years ### "The absolute WORST customer service. " September 12, 2026 1.0 I think that once I have paid off my last loan, we will never use Square again. I would never trust them ever again. Pros I liked how easy it was to get the customer's payments taken care of. It was also very simple to apply for Square Capital Loans. Cons The customer service is horrendous. It used to be great. In fact, we had a dedicated account specialist. Then they got rid of him and now they have gotten rid of all office workers. They no longer have managers, supervisors, or account specialists. They do not protect you or back you up for a charge back even when you follow all of their suggestions and requirements. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale Just for ease of access. I did not have to call anyone to set it up as opposed to Clover. Review Source Cynthia M. CEO Consumer Goods Used the software for: 2+ years ### "Incorrect IRS reporting and NO Customer Support for that" September 19, 2026 1.0 I like the system but their failure to amend the tax forms for my small business--which MUST come from their end, not mine, not the IRS'-- causes me to question whether they are the right system for our small business. The 1099K incorrectly recorded shop income as my personal income. There is a system for asking for an amended form but apparently it doesn't work as there has not been one change in two MONTHS. Pros Square has me in trouble with the IRS--I like the system but the customer service for my business is non-existent so you might consider any other system than this one. Cons They incorrectly reported thousands of dollars in business income as my personal income. IRS would like a few thousand dollars from me because of that. I followed their instructions from Square to submit amended reports but 7 weeks later--and multiple calls and emails to them--have resulted in NOTHING and I am at risk of having a big tax bill go to collection. This is NOT money I owe. Review Source BG Bekee G. Owner Information Technology and Services Used the software for: 2+ years ### "Great for my small businesses!" October 18, 2026 5.0 Overall, I'm exceedingly pleased with the features and the version I get for not paying anything (except the fees included with the use of the payment gateway). I honestly evaluate whether I should upgrade for some of the paid features, but my businesses haven't needed them yet. Pros I use Square for two businesses. One is retail/commerce with in-person sales, and I use the Square Reader or the app on my iPhone to accept payments. The other business is service-based, and I use Square to send monthly invoices. Both processes help me keep my sales, records, and books running smoothly and keep my businesses functioning. The interface is easy to use, and the menus are fairly well organized, considering how much information it needs to keep. Cons The only thing I can think of right now is that I can't assign two (or more) email addresses to the client record to receive each and every invoice. I need to add the additional emails to each invoice, which can be a pain if I forget. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I had a terrible experience with the previous company that made the product. Review Source GD Gary D. Director Hospitality Used the software for: Less than 6 months ### "Square stole our money" September 4, 2026 1.0 Horrendous. We need to pay, wages, rent and taxes. Time to come out of hiding Square. Appoint a senior case manager and return our funds immediately. Pros The Square System has potential, we were really looking forward to using it, however the fact that Square have dissappeared with our funbds and failed to communicate if and when the funds will be returned I could NOT RING A LOUDER WARNING BELL! If this has happended to our business it can happen to yours too. Cons But they have witheld (illegally retained / stolen) approximately $20,000 in our operationg funds. This is niot a KYC issue, it is simply a stuff up internally at Square and yet we are still waiting on the funds. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Looking for more functionality and better integrations Review Source SC Sophie C. Human Resources Manager Hospitality Used the software for: 2+ years ### "Convenient and reliable POS for any occasion " October 12, 2026 5.0 Our overall experience with Square POS has been very positive. It is easy to use, reliable, and convenient for processing payments. One of the biggest benefits is that it works great for our outdoor events, allowing us to accept payments in areas where our main POS system cannot reach. This flexibility helps us serve customers more efficiently and keep transactions running smoothly during events. Pros 1\. Easy to use: User-friendly interface that is simple to learn and operate. 2. Quick payments: Accepts credit cards, debit cards, contactless payments, and mobile wallets. 3. Affordable setup: Offers options for businesses starting with limited upfront costs. 4. Sales tracking: Tracks transactions, sales totals, and payment history. 5. Inventory management: Helps businesses monitor products and stock levels. 6. Reporting tools: Provides sales reports and business performance insights. 7. Business flexibility: Suitable for retail stores, restaurants, salons, and small businesses. 8. Integration options: Connects with other Square tools for invoicing, appointments, and employee management. Mostly used in our outdoor events. Cons 1\. Transaction fees: Payment processing fees can add up, especially for businesses with high sales volume. 2. Additional costs: Advanced features, hardware, and certain subscriptions may require extra fees. 3. Internet dependency: Some features require an internet connection, and offline payments may have limitations. 4. Hardware compatibility: Some existing POS equipment may not work with Square. Review Source VR Verified Reviewer Fitness Sales Rep Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple, reliable, and user-friendly payment management" October 2, 2026 5.0 My overall experience with Square Point of Sale has been highly positive and it remains a reliable backbone for daily operations. It handles the vast majority of transactions smoothly and keeps our checkout lines moving quickly. While the customer support and add-on fees can occasionally be frustrating, the system reliability and ease of use far outweigh the negatives. It is a solid, straightforward platform that simply gets the job done without a lot of technical headaches Pros What I value most about Square Point of Sale is how incredibly simple it is to use. The user interface is so intuitive that my team was able to start checking out customers with almost no training. I also love that the standard software has no monthly subscription fees or locked-in contracts, which is a huge relief for budgeting. Having inventory tracking, offline processing, and sales data all built into one reliable system makes running daily operations completely stress-free. Cons The most frustrating part about Square Point of Sale is dealing with customer service. It can be incredibly difficult to get a live human on the phone when something goes wrong, which is stressful during a busy shift. I also find their flat rate transaction fees to be quite high as the business grows, and they have a habit of suddenly holding funds or locking accounts for security reviews without warning. Finally, while the basic software is free, adding essential features like advanced team management or loyalty programs quickly drives up the monthly cost Review Source KK Kasey K. Director of Strategic Initiatives Non-Profit Organization Management Used the software for: 2+ years ### "Easy and Convenient for In-Person Event Payments" October 16, 2026 5.0 Our overall experience with Square Point of Sale has been very positive. We primarily use it at meetings, networking functions, and other events to collect payments for tickets and registrations in person. It's easy to set up, simple to use, and makes the payment process quick and convenient for both our staff and attendees. Since we don't process in-person payments on a daily basis, we appreciate having a reliable solution that's available whenever we need it. It's been a great fit for our organization's needs. Pros What I like most about Square Point of Sale is how easy and convenient it is to use. We primarily use it at meetings and events to accept payments for tickets, registrations, and other purchases in person. It allows us to process payments quickly and efficiently without needing a complicated setup. It's especially helpful when we're managing multiple aspects of an event and need a simple, reliable way to collect payments on the spot. Cons The transaction fees can add up, especially since we primarily use Square for occasional meetings and events rather than everyday transactions. I also think the reporting and transaction tracking could be a little more user-friendly, particularly when trying to organize payments by specific events. Overall, there aren't many downsides for how we use it. Review Source JD Jacqueline D. Mission Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Fast Processing for Payments!" September 16, 2026 5.0 We love using this app on the go as our primary point of tracking sales. We have been able to load all of our products and process expediently. Pros Our non-profit uses this application to process payments and invoicing due to how easy it is to use to manage our clients orders. We haven’t had any bugs or issues that would require customer support. The app is definitely worth the money! Cons We use the app and rely on the nearby wi-Fi, so if we do not get a good solid connection, we are unable to process payments. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 1-2 years ### "The Point of Selling is found in Square Point of Sale" March 18, 2026 4.0 Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system. Pros As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier. Cons I didn't like the integration and confusion of tipping in regards to multi-card payments and other technical formalities of the service. Review Source Stephanie E. Secretary Education Management Used the software for: 2+ years ### "Generate more revenue by easily collecting electronic payment online and through POS" October 28, 2025 5.0 This has allowed our PTO to quickly collect online and POS payments at events and after a slight learning curve, it is relatively easy to maintain. Pros Adding and modifying items for sale is very intuitive and easy to learn. Sale transaction tracking and report exports are easy to navigate. The template for sending email campaigns is helpful. Cons Setting item categories and subcategories can be circuitous. Differentiating hidden items vs archived items vs visible and invisible items is ambiguous. Review Source Emma C. Aesthetician Cosmetics Used the software for: 1-2 years ### "Everything you in for anything you're in" February 9, 2026 5.0 It's been a great year with Square Point of Sale! A successful year with a new business. I am pleasantly pleased with this system Pros I love that square offers online booking without an extra cost. It's a must have for a business and square makes that possible. Cons I wish I had more tools available for my business and clear guided support. Suggestions on how run a successful business. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 1-2 years ### "Provides Amazing Flexibility In How Users Pay for Products and Services" August 21, 2025 5.0 Square Point of Sale is definitely a go to for all your business needs. They provide numerous options for businesses to choose from and cater to all kinds of credit cards ranging from those with chips and tap to pay. Pros It is easy for businesses to setup their account and terminals to collect payments from customers. Additionally, Square provides numerous kinds of terminals to suit your business needs. So if you are a restaurant or a kind of business where employees walk around to serve customers, you can use their mobile handheld terminals. Or if you are taking payments at a desk, you can use Square Register. Cons The terminals are a bit pricey for businesses to buy. Additionally, the service fees for credit card transactions could be lowered. Review Source DH Denise H. Co-Owner Construction Used the software for: 1-2 years ### "Difficult beginnings lead to better outcomes " February 10, 2026 4.0 Overall, our start up beginning experience was not great but I believe that was more of an us issue because it wasn't as user friendly to us as we hoped BUT it did not discourage us and once we found someone, we knew also using square point, it truly helped us and have nothing but great experiences now Pros I enjoy the convenience of square point of sales when it comes to self-employed with my husbands business. Not everyone knows how to use apple pay, venmo or any of the other apps but do have cards and want to pay that way which can be possible with square point Cons It was a little difficult to get setup for us in the beginning so that discouraged us for a little while. However, we found someone we knew also using square point and they were able to help us, which in turn made our experience much better and now we really enjoy having it as an option Review Source HL Hyeong L. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Small Businesses " January 12, 2026 3.0 Overall my experience with Square was good. It was the first payment processor that we started using when we first opened. We have since switched to PayPal and Zettle Pros Square is great for small businesses especially when first starting out. They have very low upfront costs and fees. It is easy to set up Cons The app is not super user friendly. The web version is difficult to navigate through. I often had to google search how to location specific functions and settings. Review Source KP Krista P. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Reliable, easy to navigate and solid POS software" July 14, 2025 5.0 I've used Square POS for my businesses for 8 years in 8 locations. It works for our business model because we are one company with 8 subsidiaries, and it's nice to just be able to log in once and toggle between the sites. Pros Square is super reliable. Out of all of the SAAS services my company uses, Square is the one that never goes down, and is always accurate. Their interface is straightforward and, for the most part, intuitive. Cons I don't like that for some larger reports it emails you to download vs. just taking 30 seconds to run and then downloading automatically. It's a small thing, but it's annoying that I have to just wait for it to arrive. Review Source VR Verified Reviewer Owner, Artist Arts and Crafts Used the software for: 1-2 years ### "Easy to use! Great for in-person selling when you're mostly online. " April 7, 2026 5.0 Pros It was so easy to get payments while tabling. The software is so easy to use. All I need to do is set up products and pricing. Cons There is a small fee with each transaction but it is to be expected. Especially when it is free to set up. Review Source BW Brent W. Financial Controller Construction Used the software for: 2+ years ### "Construction Company" March 19, 2026 5.0 We have had it now for 3 years and its been a great add on for our company. The ability to have another payment option has helped us out with some customers who didnt have means to pay. Pros How simple it is to use. We use it for our bin customers, it’s quick to set up. We generate a link for them to do the secure payment themselves . Funds deposit the next day and the app is reliable. Cons The ability to save clients is kind of tricky. The payment link is the cheapest way to take the payment. The other payment options cost abit more Review Source Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "Nice Platform BUT I’d rather keep more money in MY pocket instead of theirs! " July 17, 2025 3.0 I only used a small part of the functionality that Square offers. My only use was for my clients from the establishment I worked at to add gratuity for their services. I do appreciate that Square is widely available and well known which provides a level of comfort to clients for using it for transactions. However, I will definitely not be utilizing Square for my own business moving forward due to their high transaction fees that take money out of my pocket. Pros Ease of use, well known, easy to understand, easy to see when transactions are happening and to look up amounts and past transactions. Cons Fees! Seems like there is an additional cost or fee for just about every feature and transaction! We added it up one time and for the amount of fees that Square took from one month of processing MY gratuity from MY CLIENTS was an entire tank of gas for my Tahoe! They are clear about the fees, and it’s not from any “hidden” or “additional” type fees, but it was a bit shocking to realize how much it added up to over time! Review Source KH Kasi H. Front Desk Manager Hospitality Used the software for: Less than 6 months ### "Not for Hotels" October 15, 2025 2.0 Over all I would say that it just isn't right for Hotels or Inns . It lack all the extra features that you would get in any Hospitality POS Pros The start up cost was almost nothing. And it was so easy to set up. I mean plug and go. So there was no need to have anyone come in and set up. Cons The initial hardware costs are low, and basic features are available without a monthly subscription, But if you want to add employee management or payroll those are added fees. Maybe for a small hotel or business it would be affordable able. But for our property and the amount of online and phone reservations that we take the transaction fees really rack up. And the customer service is the worst I have ever dealt with Review Source ST Starre T. CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Do not be a square" January 20, 2026 5.0 Good easy to use. Do not use a lot but when I do very easy Clients liked the ease of it and the touch screen Pros Easy to use and understand. Clients like it. All you have to do it swipe your card and you are on your way Cons May be hard to set up a bit. Need to read the instructions very well and have internet on hand and able to use Review Source KP Katelynn P. Agent Automotive Used the software for: Less than 6 months ### "Not for me" September 4, 2025 3.0 I do not really care for it. If you can get a better way of receiving payments I would as to this is more of a last option. Pros Being able to take payments in numerous ways. The convenience of taking the payments and giving my customers options. Cons I do not like the cost of using this point of sale. I personally think it is a little overpriced for my liking. Review Source AP Ashley P. Administrative Assistant Accounting Used the software for: 1-2 years ### "Easiest way to accept payments" June 11, 2025 5.0 Pros I find that Square has been the easiest way to track and accept payments. I like the ability to track and reward consistent clients. Cons I sometimes find my reader takes forever to perform updates and can hold up a sale when I'm with a client. Review Source KH Kiyana H. Owner Retail Used the software for: 6-12 months ### "User friendly " May 31, 2025 5.0 Pros I love the easy to use interface for people who aren’t tech savvy. The price point is also what I like most because it’s not breaking your pocket. Cons It was nothing I liked least about square point of sale, but if I had to choose something I would say the fact that it’s dependent on wifi connection Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.