--- title: "Square Point of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Point of Sale the right Payment Processing solution for you? Explore 3034 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/" page_type: "reviews" language: "en" --- Square Point of Sale 4.6 (3034) [View alternatives](https://www.capterra.com/p/275802/Square-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Square Point of Sale Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier.“ March 18, 2026 AB Anna B KinesiologistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They take a big cut from the sales which is an inconvinence and the additional costs of buying the square for physical tap also adds cost.“ May 19, 2026 Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system.“ March 18, 2026 KH Kasi H Front Desk ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Maybe for a small hotel or business it would be affordable able. But for our property and the amount of online and phone reservations that we take the transaction fees really rack up. And the customer service is the worst I have ever dealt with“ October 15, 2025 Michael Z OwnerMusic, Self-employedUsed the software for: Less than 6 months. “Square Point of Sale is a reliable and practical tool for handling payments in a music and content creation business.“ April 23, 2026 AP Angela P DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I think the back end can be a little challenging at times. When you are making an item with different sizes, it can be confusing at first with all of the different options.“ September 23, 2025 SR Stephen R OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I can write up an invoice in minutes with my saved items and I can collect a deposit in seconds with tap to pay or via emailing the customer.“ October 27, 2024 SC Shannon C OwnerDesign, Self-employedUsed the software for: More than 2 years. “Sometimes linking it and updating can be arduous.“ June 20, 2026 ## Showing most helpful reviews Showing 1-25 of 3034 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin W. Owner Operator Construction Used the software for: 2+ years ### "Square Point Of Sale for my small business" April 12, 2026 5.0 Overall, I would recommend Square for any business. Its ease of use is next level, and my customers love it! Pros I run a remodeling business and have used Square for all my payment processing. It is a very usefull tool! The payments process instantly 90% of the time. Even when it's a $5,000-$10,000 payment! The processing fees are a little higher than others, but me nor my customers mind at all. Its also encrypted and 100% safe for both parties. Cons The only issue that I have is the delivery option is unremovable. When you accept a payment, you have to go into the system and select delivered. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale The ease of use and implementation. Square was so much easier to set up and teach the process to my team. Review Source AT Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Small business must have " November 17, 2025 4.0 We’ve enjoyed having square point of sale. We switched over from a competitor and have found it to be a great tool for our business Pros We like how user friendly it is to use and the app works great. We were able to set up an account quickly and start processing right away. Cons I wish there was a way to edit invoices once the guest pays. Like adding an address or a start time for an event . Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/) Reason for choosing Square Point of Sale Price and ease of use many people use square and I’ve used it in the past Switched from [Clover](https://www.capterra.com/p/226864/Clover/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Has issues with processing some of our invoices Review Source cF christopher F. Software Systems Consultant Computer Software Used the software for: Less than 6 months ### "Square Point of Sale works for day-to-day work with Square Point of —" August 14, 2026 4.0 I use Square Point of Sale as a current, working tool for day-to-day work with Square Point of Sale, not as a trial I dipped into last year. Friday reconciliation that used to take the better part of an hour now lands in about fifteen minutes. I would not skip the downsides. Support replies have been fine when we have written in, just not fast enough for a payment that is stuck at 4:50 p. M. On a payday. Taken together, it is a fit for how we actually work week to week. Pros In the months we have been using it day to day I have used Square Point of Sale almost every working day for day-to-day work with Square Point of Sale. Having more than one way for a client to fund the payment means we are not stuck when someone refuses to create a new account. Contractor payouts that we used to batch on Mondays now go out the same afternoon we approve the hours. Notifications are noisy on a busy day, but they are reliable — I would rather clear a few extras than miss a failed send. Cons Support replies have been fine when we have written in, just not fast enough for a payment that is stuck at 4:50 p. M. On a payday. Instant-transfer fees add up on weeks we need the cash the same day instead of waiting on the standard deposit. It has not stopped us from using it; it just adds a few extra steps. Review Source Javier S. Event planner Architecture & Planning Used the software for: 1-2 years ### "A “Resolved” Issue That Ended Up Causing Serious Financial Damage" May 20, 2026 1.0 OVERALL EXPERIENCE: This situation caused real damage to my life. That $1,447 was reserved for something extremely important with a strict deadline attached to it. Because I did not receive the money in time, I am now facing serious financial consequences and problems with institutions that were expecting that payment. What hurts the most is that I acted immediately and trusted the reassurance given by Square support, only to later discover the issue had never actually been fixed. A mistake like this is not “just a delay.” When people depend on these funds for urgent responsibilities, errors like this can create devastating consequences. I honestly feel abandoned by a platform I trusted with my business and my money. Pros PROS: The platform itself is easy to use and initially gave me confidence to manage my business payments and transfers quickly. Cons CONS: Customer support completely failed me during a serious financial issue. I made a $1,447 transfer after updating my payout account from Chase to Wells Fargo. The moment I noticed the transfer still appeared connected to my old bank account, I contacted support immediately, within about 10 minutes. The representative assured me everything had already been fixed, that the old bank account had been removed, and that my new Wells Fargo account was correctly updated. Days later, I discovered the money had still been sent to the old account anyway. What shocked me even more was that when I contacted support again later, I was told there was no record of the previous conversation where I had supposedly been helped. That is extremely disturbing for a financial platform handling people’s money. Review Source SH Shawn H. Lead Therapist, Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy, Straightforward and FREE!" May 13, 2026 4.0 Overall I'm very pleased and it's exactly what my small business needs to be successful! I can use it to check people out, keep people engaged and communicating, process payments professionally and easily and the website was a big bonus! I was using a different booking and checkout system before this and this one is much less complicated without all of the unnecessary bells and whistles that I was paying for and didn't even use Pros I work in an office where they use PayPal POS and was running Vagaro for a booking system but the Square POS does just about everything I needed to do and for FREE! The website (free) builder was seamless and results look professional and fluid Cons I had a bit of a learning curve with the onboarding but it all worked out fine and was actually easier to setup than other booking systems I've used Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was paying so much a month for services that are free with Square. And a lot of those services with my previous POS were things I didn't use anyways! Review Source DA Devon A. Owner Construction Used the software for: 2+ years ### "A useful tool for my business " January 7, 2026 5.0 Easy to use onsite and as well as in the office for reconciling. Also quick payment deposits. Makes collection of payment simple. Pros Ease of use. We have multiple terminals is the payments are easily identified and reporting is clear. Deposit are next day. Cons A little more expensive than other POS but worth the additional amount. Updates can take a long time on the terminal. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Square Point of Sale Ease of use, tried using stripe and validating my business was a huge task for setup. Seems more friendly to USA customers than Canada Switched from [Nuvei](https://www.capterra.com/p/184487/SafeCharge/) Very unhappy with Nuvei billing and support. Review Source BS Briana S. Small Business Owner Food & Beverages Used the software for: 2+ years ### "Square makes running our coffee shop easy" June 21, 2025 5.0 Between online orders, in-person sales, marketing, and our loyalty program, it’s been really convenient having everything in one place. Pros Super easy to set up and use. I love how it's an all-in-one type system. Also Square is so versatile I'll be using it for every business I start no matter the industry. Cons I've always gotten help when chatting Support, but it's a 50/50 if they are nice about it. I do like having the option of web-based chat, phone call, or email support. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Square Point of Sale I choose Square over alternatives because of initial cost and setup. It's cheaper and easier to set up Square than the others. In the long run Square is still the best. Review Source Andrew B. Managing Director Hospitality Used the software for: 2+ years ### "Easy to use card payment service, without hidden costs" January 7, 2026 5.0 We've used this for around 6 years and found it to work for our business as we've grown and new features / ways to take payment have developed. Pros This is a great way to start taking card payments without the monthly charges if a smaller business. The ease of use means its quick and easy to set up and starting taking payments across all card types. Cons We are a mobile provider so the larger hardware does require internet access which we don't have. However we we now use the payment via mobile phone so this isn't an issue anymore. Reason for choosing Square Point of Sale Felt the system worked better for us and products offered. Review Source AM Anna M. Owner, designer, webdeveloper Design Used the software for: 2+ years ### "Game changer for my business, great options, easy to use " August 27, 2025 5.0 Square is a game changer for such a small business as mine. I believe that since I am offering many payment options, my customers are more keen to buy. I find it a great tool to especially when dealing with my customers from abroad, I don’t think I would be able to have them without square. Many options, great even if your business is growing fast, and at the same time very intuitive and easy to use on mobiles as well as on a computer. Pros Square has a lot of fantastic options yet it is still very easy to use, very intuitive and I use it from my computer as well as my phone. It’s great and gives my customers so many payment options including Clearpay and that means so much for me as a small business. I can offer so many easy ways to pay me, especially for my customers from abroad. True game changer for my business! Online terminal means that I can easily send payment links and if for some reason there is an issue with one way of doing it, Square gives me more options and it’s great. Cons I don’t think I have least favourite thing. The only think I maybe don't fully get is why there is a separate app for invoicing but maybe this make sense if square is the only system you use. Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Square Point of Sale I use both but Square way more often as it has more options, including integrations with Clearpay - very much appreciated by my customers Review Source Michael L. VP Sales Consumer Goods Used the software for: 1-2 years ### "Pretty Square!" April 21, 2025 4.0 It has been a positive experience - overall it's a great product. Pros The ease of use - whether with a live card or online, it's very user friendly both for me and my customer. Cons The processing fees are a bit on the expensive side - would prefer a lower percentage. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The ease of use was mainly why - Square is simple to set up and easy to use. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 1-2 years ### "The Point of Selling is found in Square Point of Sale" March 18, 2026 4.0 Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system. Pros As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier. Cons I didn't like the integration and confusion of tipping in regards to multi-card payments and other technical formalities of the service. Review Source Absana P. Tier III Technician Information Technology and Services Used the software for: 1-2 years ### "Confusing Setup but Worth it in the Long Run" December 20, 2025 4.0 I have used the Square Lightning Reader for Magstripe and the Square 2nd Generation Bluetooth LE Mobile Card Reader, this was for a bake sale I hosted. The Square overall, is a reliable and easy-to-use payment system that works well for small events and mobile sales. It offers flexibility with different card readers, however it can be a learning curve for first-time users. Pros It was affordable, about 10$ for the basic option and you upgraded based on what's necessary for your business. Furthermore, you can link straight to a bank account to receive deposit, and fees were minimal per transaction. Also you had a lot of customization options for item lists, prices and taxes. You could also enable tipping and discounts which was useful for bundle deals! Cons The setup process was confusing as it required an another app epically if you were using the lighting reader and a verification process, as well as linking your bank accounts and test transactions. Furthermore the lighting reader did not have a chip reader which required us to upgrade. The Bluetooth reader was hard to pair at first as well. Review Source VR Verified Reviewer Managing Trustee USA Fund-Raising Used the software for: Less than 6 months ### "Great While I Was With It!" March 31, 2026 5.0 As I mentioned I liked it a lot, it was easy to learn and easier to use. Because we're a low-use donation site, it didn't get too much action Pros processing payments was easy to learn and use. However, I didn't keep it llong because I went to their sister firm, Stripe Cons nothing about it at all other than the fact it took some time to reach my home and put it into use. That's all. Review Source Nathan H. Owner Consumer Goods Used the software for: 2+ years ### "Customers are familiar with the product and it’s inexpensive. " April 2, 2026 5.0 It’s so simple to use and you can put the products and prices of the products you sell. Customers love it. Pros I use this to collect credit card payments. It is perfect for small businesses. Cost effective and easy for customers. Cons Customers are familiar with using this and allows for easy tipping and receipts. Many customers don’t want receipts or want emailed receipts. Review Source KP Krista P. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Reliable, easy to navigate and solid POS software" July 14, 2025 5.0 I've used Square POS for my businesses for 8 years in 8 locations. It works for our business model because we are one company with 8 subsidiaries, and it's nice to just be able to log in once and toggle between the sites. Pros Square is super reliable. Out of all of the SAAS services my company uses, Square is the one that never goes down, and is always accurate. Their interface is straightforward and, for the most part, intuitive. Cons I don't like that for some larger reports it emails you to download vs. just taking 30 seconds to run and then downloading automatically. It's a small thing, but it's annoying that I have to just wait for it to arrive. Review Source RC Reagan C. Owner Consumer Services Used the software for: 1-2 years ### "Love Square for my small business!!" March 29, 2025 5.0 I am very pleased with square. My overall experience is great. The software has so many features available, which gives business owners a variety of services to choose from. Best of all, their prices are very fair for what they offer. This is wonderful for small businesses especially starting out, because it doesn't break the bank and its a very professional software. I love the look and layout of the estimates and invoices. Square has helped my company with professionalism from day one. Pros I love the looks/ease of using square. It's extremely easy to navigate and is not confusing whatsoever. It makes running daily operations very smooth! Cons I do wish their calendar section for having teams was easier to navigate. I seemed to have a lot of hiccups with this part and ended up not using it. Review Source Katie M. Owner, Manager Entertainment Used the software for: 1-2 years ### "Easy To Use, Good Customer Service" October 6, 2025 5.0 My overall experience with Square has been positive. Great point of sale software that has been easy to use and train others on. Pros Perfect for small business owners to easily deploy and track sales. Big fan of the user friendly interface and would definitely recommend to others with similar businesses. Cons A few small bugs with set up and processing. Overall positive though, with quick and helpful customer service professionals available to help troubleshoot any issues. Review Source BW Brent W. Financial Controller Construction Used the software for: 2+ years ### "Construction Company" March 19, 2026 5.0 We have had it now for 3 years and its been a great add on for our company. The ability to have another payment option has helped us out with some customers who didnt have means to pay. Pros How simple it is to use. We use it for our bin customers, it’s quick to set up. We generate a link for them to do the secure payment themselves . Funds deposit the next day and the app is reliable. Cons The ability to save clients is kind of tricky. The payment link is the cheapest way to take the payment. The other payment options cost abit more Review Source SB Sydney B. General Manager Food & Beverages Used the software for: 1-2 years ### "Could be better, but a good app" July 9, 2025 3.0 I like working with Square, but do think it could do better with taking tab-like payments - we have lost revenue from it not closing out tabs. Pros The categories and the compatibility with multiple inventory/ merchandising applications (shopventory for example) Cons Consistent issues with QR code ordering / receiving payment, consistent issues with adding things to online website. Also, categories can’t have photos added but items can- makes POS screen look a little scattered. Review Source JK Jessica K. owner Food & Beverages Used the software for: 2+ years ### "Square is great!" April 11, 2025 5.0 Great! I process regular transactions, invoices and payroll all through square. I like that they offer to partner with other companies ie for insurance or workers comp. Pros We love the ease of Square. We are a mobile business. We connect it to our tablet for wifi connection. We use the reader, terminal and the register. All work great! Cons Not regularly but on occassion square will go down as a company and we lose sales. Review Source DJ Dean J. Franchise owner. Retail Used the software for: 2+ years ### "Great POS System" May 12, 2025 4.0 My overall experience has been good. The only thing I wish was different is that we did not have a separate system for customer rewards. Pros It’s all in one console that is flexible and it set up and easy to use for customers and for employees Cons That we use a different customer rewards system and tablet rather than having it all be through square Review Source JH Jennifer H. Owner Food & Beverages Used the software for: Less than 6 months ### "Mobile Square use" September 16, 2025 5.0 Pros They offer a free version of product to use from my phone. I have a mobile ice cream truck so to use this at any location is ideal for my business. customer support has been great when needed. this also allows emails to be sent for billing and invoices to help with the payment process Cons Have not found anything at this time to dislike about the product. Having the option to use the attachment to my phone or to have a customer tap my phone has worked out well. Learning how to use it to weed out the bugs and issues has not been difficult to navigate through Review Source KK Kennedy K. Four Oaks Farm Staff Assistant Apparel & Fashion Used the software for: 2+ years ### "Square Point of Sale Review for Small Businesses " February 3, 2025 5.0 Overall I enjoyed using Square Point of Sale and would recommend it to fellow small businesses. Pros I like being able to customize everything for sale easily and the organization factor of it. Cons Sometimes the app would glitch causing me to lose the progress made in my sale . Review Source KE Kaylyne E. Training and Employee Development Recreational Facilities and Services Used the software for: 2+ years ### "Simple, User-Friendly" March 10, 2025 4.0 Overall, Square was an efficient and simple POS. Even when we switched our main POS to a different software, we continued to use Square for our food and beverage area. Unfortunately, Square just didn't have enough features and integrations to sustain our main POS. Pros Square was easy for staff to learn and simple for customers to use. Cons The POS was very basic and didn't allow us to have as many options and integrations as we needed. Review Source AG Alexa G. Assistant Pool Manager Sports Used the software for: 1-2 years ### "Square Point of Sale" April 11, 2025 4.0 Overall good experience other than an occasional trouble during use! Pros The simplicity of using the product when selling! Cons Sometimes there would be areas of lagging during use. 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