# Square Point of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Square Point of Sale the right Payment Processing solution for you? Explore 3031 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews --- Square Point of Sale 4.6 (3031) [View alternatives](https://www.capterra.com/p/275802/Square-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Square Point of Sale Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews Streamlined setup and operation 93% positive reviews out of 1019 Most users report ease of use enables quick onboarding, efficient training, and smooth management of business tasks. Kendall H Operations Assistant, 2 - 10 employees. "Overall just a very intuitive and simplified system for POS, I've seen some that are a visual mess and Square makes it simple to work fast and efficiently." Recurring bugs and weak support 61% negative reviews out of 302 Some reviewers describe software glitches, update problems, and inconsistent customer support as ongoing frustrations. Kennedy K Four Oaks Farm Staff Assistant, 11 - 50 employees. "Sometimes the app would glitch causing me to lose the progress made in my sale ." Flexible POS for small businesses 94% positive reviews out of 274 Most reviewers describe small business support as highly adaptable, affordable, and easy to set up anywhere. Kory O Owner, 1 employee. "Square provides great customer service and great tools to help small businesses continue to be successful. " Reliance on stable internet 69% negative reviews out of 130 Most users report internet connection issues disrupt transactions, causing delays and limiting use in low-signal areas. Emma J RMT, 1 employee. "I don't love how it doesn't always connect to the network and shows errors when trying to use it." Highly intuitive user interface 94% positive reviews out of 93 Most reviewers find the user interface extremely straightforward, making daily operations simple for all experience levels. Unreliable card reader performance 49% negative reviews out of 102 Some users say the reader frequently disconnects, is fragile, and struggles with compatibility or connectivity. Carolyn B Owner, President, 2 - 10 employees. "The NPC capability makes the (occasionally glitchy) readers obsolete." ## Showing most helpful reviews Showing 1-25 of 3031 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin W. Owner Operator Construction Used the software for: 2+ years ### "Square Point Of Sale for my small business" April 12, 2026 5.0 Overall, I would recommend Square for any business. Its ease of use is next level, and my customers love it! Pros I run a remodeling business and have used Square for all my payment processing. It is a very usefull tool! The payments process instantly 90% of the time. Even when it's a $5,000-$10,000 payment! The processing fees are a little higher than others, but me nor my customers mind at all. Its also encrypted and 100% safe for both parties. Cons The only issue that I have is the delivery option is unremovable. When you accept a payment, you have to go into the system and select delivered. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale The ease of use and implementation. Square was so much easier to set up and teach the process to my team. Review Source Michael Z. Owner Music Used the software for: Less than 6 months ### "Simple and Reliable Payment System with Limited Flexibility" April 23, 2026 5.0 Square Point of Sale is a reliable and practical tool for handling payments in a music and content creation business. It makes transactions simple, fast, and easy to manage, which helps keep operations smooth when selling lessons or services. The system is easy to use and provides enough basic reporting to stay on top of income. However, it becomes less flexible when scaling or trying to implement more advanced pricing structures, and transaction fees are an ongoing consideration. Overall, it works best as a straightforward payment solution rather than a fully customizable business management system. Pros Square Point of Sale is highly effective for a music and content-based business that sells lessons or services, as it makes in-person and online payments simple and fast. The setup is straightforward, and it allows for smooth transactions without needing complex systems. It also integrates well with basic reporting and tracking, which helps keep business finances organized and transparent. Cons Square Point of Sale can feel limited when it comes to deeper customization and advanced business features, especially for more complex pricing structures or memberships. Fees per transaction can also add up over time, which impacts margins for a service-based business like music coaching. Additionally, while it covers the basics well, its ecosystem can feel restrictive if you want more flexible or highly tailored business workflows. Review Source Javier S. Event planner Architecture & Planning Used the software for: 1-2 years ### "A “Resolved” Issue That Ended Up Causing Serious Financial Damage" May 20, 2026 1.0 OVERALL EXPERIENCE: This situation caused real damage to my life. That $1,447 was reserved for something extremely important with a strict deadline attached to it. Because I did not receive the money in time, I am now facing serious financial consequences and problems with institutions that were expecting that payment. What hurts the most is that I acted immediately and trusted the reassurance given by Square support, only to later discover the issue had never actually been fixed. A mistake like this is not “just a delay.” When people depend on these funds for urgent responsibilities, errors like this can create devastating consequences. I honestly feel abandoned by a platform I trusted with my business and my money. Pros PROS: The platform itself is easy to use and initially gave me confidence to manage my business payments and transfers quickly. Cons CONS: Customer support completely failed me during a serious financial issue. I made a $1,447 transfer after updating my payout account from Chase to Wells Fargo. The moment I noticed the transfer still appeared connected to my old bank account, I contacted support immediately, within about 10 minutes. The representative assured me everything had already been fixed, that the old bank account had been removed, and that my new Wells Fargo account was correctly updated. Days later, I discovered the money had still been sent to the old account anyway. What shocked me even more was that when I contacted support again later, I was told there was no record of the previous conversation where I had supposedly been helped. That is extremely disturbing for a financial platform handling people’s money. Review Source SH Shawn H. Lead Therapist, Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy, Straightforward and FREE!" May 13, 2026 4.0 Overall I'm very pleased and it's exactly what my small business needs to be successful! I can use it to check people out, keep people engaged and communicating, process payments professionally and easily and the website was a big bonus! I was using a different booking and checkout system before this and this one is much less complicated without all of the unnecessary bells and whistles that I was paying for and didn't even use Pros I work in an office where they use PayPal POS and was running Vagaro for a booking system but the Square POS does just about everything I needed to do and for FREE! The website (free) builder was seamless and results look professional and fluid Cons I had a bit of a learning curve with the onboarding but it all worked out fine and was actually easier to setup than other booking systems I've used Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was paying so much a month for services that are free with Square. And a lot of those services with my previous POS were things I didn't use anyways! Review Source RJ Rhonda J. Medical Administrative Medical Practice Used the software for: 2+ years ### "One of the best device but expensive" April 21, 2026 5.0 Overall Square is on the best device system I have ever worked with. I never had any issues with the device connection, customer support. Pros Payment Processing, ease to use, invoicing are the main things I loved about Square. How I was able to send a patient and invoice. When a patient asked to email a receipt. Cons If Square processing fee would have not gotten so expensive we would have stayed with them. but 3% for each transaction was a little much. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 1-2 years ### "Excellent product" April 14, 2026 5.0 Pros Easy to use great product will keep using it Has a lot of features quality product easy customer service Cons There's Nothing that gets me to dislike it won't say anything bad not a bad product easy to use great Review Source MR Myles R. Customer service Human Resources Used the software for: 6-12 months ### "Square pos dmas good as it gets" May 3, 2026 5.0 Overall i have greatly appreciated the easy-to-use and accuracy of square point of sale a great tool. Pros What i like most about the square point of sale, is that all the transactions go through accurately Cons I dont have any cons to write about when it comes to square point of aale its such an asset to have. Review Source AB Anna B. Kinesiologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Experience with Square " May 19, 2026 5.0 I would defenitely recommend it if you see a lot of clients per day or need to make many transations as it gives your clients more payment options. Very quick to use. Pros I like how easy it is to use. Its compatible with my iphone and makes transactions a brease. Very user friendly interface and simple to navigate. Cons They take a big cut from the sales which is an inconvinence and the additional costs of buying the square for physical tap also adds cost. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 6-12 months ### "“Easy, Reliable, and Perfect for Small Businesses”" April 12, 2026 5.0 Overall, my experience with Square Point of Sale has been great. It helps me run my small business smoothly by making it easy to accept payments, track sales, and stay organized. Even though the fees are a downside, the convenience and tools it offers make it worth it. Pros I like how Square Point of Sale is designed with small businesses in mind. It’s easy to set up, affordable, and allows me to accept multiple payment types. The ability to track sales and manage my products in one system really helps me stay organized and efficient. Cons What I liked least about Square Point of Sale is the processing fees and some limitations with customization. While it’s very easy to use, certain features and integrations can feel limited as your business grows. Review Source KR Kristy R. Owner Apparel & Fashion Used the software for: 2+ years ### "A great Point of Sale system" April 20, 2026 5.0 Overall I find Square Point of Sale a great system. Customer support has quickly resolved any issues we have experienced. Pros Square point of sale is a very simple system to use. Payment is always sent through overnight without fail. Cons Connectivity issues appear to be an ongoing issue, always easily resolved, but can be very annoying. Slightly more expensive than some competitors. Review Source AS Alyx S. Owner Construction Used the software for: 1-2 years ### "Square is a Big One!!" January 28, 2025 4.0 Pros I love the fact that it’s just a well known, trusted company and also the feel, look, and overall ease of use. Cons I think the pricing definitely could be better and have better options for people on the free plan. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Square Point of Sale Square is more trusted option, I have used them previously so I knew the ease of set up and deployment and how fast it can be. Switched from [Stripe Invoicing](https://www.capterra.com/p/10003759/Stripe-Invoicing/)[Stripe](https://www.capterra.com/p/123889/Stripe/) I made the switch due to costs, the hassle of the fact that the web and mobile are very very different and not able to use the app for much really and I’m always on the go. Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible payment processing that is not pro small business " May 8, 2025 1.0 Point of sale easy to use, but square closes your account down for no reason and do not give you the opportunity to appeal their decision. Pros Its pos is convenient to use on the go and set up to a smartphone. Its easy to transfer funds to account. Cons Customer service is terrible, its almost impossible to get someone on the phone and they shut your account down with no warning or the abilty to appeal the decision. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Square Point of Sale It was popular at the time and I decided to try it. Review Source Abbey W. owner, founder Retail Used the software for: 2+ years ### "My hub for everything business" January 24, 2026 5.0 Square is my hub for just about everything. Over the last 5 years I've been using them, they've improved features and added on everything from marketing features to reports and and easier to use interface. Pros Square is simple to use for invoicing and payment processing. They've vastly improved their support community so answers are found quickly. Cons Fees have gone up over the years and it's frustrating that even loading gift cards has a processing fee now. Review Source Absana P. Tier III Technician Information Technology and Services Used the software for: 1-2 years ### "Confusing Setup but Worth it in the Long Run" December 20, 2025 4.0 I have used the Square Lightning Reader for Magstripe and the Square 2nd Generation Bluetooth LE Mobile Card Reader, this was for a bake sale I hosted. The Square overall, is a reliable and easy-to-use payment system that works well for small events and mobile sales. It offers flexibility with different card readers, however it can be a learning curve for first-time users. Pros It was affordable, about 10$ for the basic option and you upgraded based on what's necessary for your business. Furthermore, you can link straight to a bank account to receive deposit, and fees were minimal per transaction. Also you had a lot of customization options for item lists, prices and taxes. You could also enable tipping and discounts which was useful for bundle deals! Cons The setup process was confusing as it required an another app epically if you were using the lighting reader and a verification process, as well as linking your bank accounts and test transactions. Furthermore the lighting reader did not have a chip reader which required us to upgrade. The Bluetooth reader was hard to pair at first as well. Review Source VR Verified Reviewer Managing Trustee USA Fund-Raising Used the software for: Less than 6 months ### "Great While I Was With It!" March 31, 2026 5.0 As I mentioned I liked it a lot, it was easy to learn and easier to use. Because we're a low-use donation site, it didn't get too much action Pros processing payments was easy to learn and use. However, I didn't keep it llong because I went to their sister firm, Stripe Cons nothing about it at all other than the fact it took some time to reach my home and put it into use. That's all. Review Source DH Denise H. Co-Owner Construction Used the software for: 1-2 years ### "Difficult beginnings lead to better outcomes " February 10, 2026 4.0 Overall, our start up beginning experience was not great but I believe that was more of an us issue because it wasn't as user friendly to us as we hoped BUT it did not discourage us and once we found someone, we knew also using square point, it truly helped us and have nothing but great experiences now Pros I enjoy the convenience of square point of sales when it comes to self-employed with my husbands business. Not everyone knows how to use apple pay, venmo or any of the other apps but do have cards and want to pay that way which can be possible with square point Cons It was a little difficult to get setup for us in the beginning so that discouraged us for a little while. However, we found someone we knew also using square point and they were able to help us, which in turn made our experience much better and now we really enjoy having it as an option Review Source AS ALFREDO S. LEAD Warehousing Used the software for: 2+ years ### "Square Point of Sale " April 1, 2026 5.0 They have great customer service, with great solutions when it comes to solving a problem or refunds. They stay up to date with technology. Pros It has become one of my preferred payment methods in stores and street vendors. Easy to use and secure Cons I can't say anything negative. Easy to get one and adapt it to your phones as well. a super easy way to access your money in seconds Review Source CB Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use but fees are unpalatable" March 27, 2026 4.0 I liked that it’s portable and available to use anywhere: at the gym, different pilates studios, at a pop up workshop. Pros So easy to use: plug it into your phone or iPad, swipe the card like customers already expect, follow the screen prompts and DONE. Cons I disliked the merchant processing fees. They were a necessary evil when the system first came out, but at this point, in 2026 there are other options available that do not require the processing fees. Review Source VR Verified Reviewer Owner, Artist Arts and Crafts Used the software for: 1-2 years ### "Easy to use! Great for in-person selling when you're mostly online. " April 7, 2026 5.0 Pros It was so easy to get payments while tabling. The software is so easy to use. All I need to do is set up products and pricing. Cons There is a small fee with each transaction but it is to be expected. Especially when it is free to set up. Review Source SB Sydney B. General Manager Food & Beverages Used the software for: 1-2 years ### "Could be better, but a good app" July 9, 2025 3.0 I like working with Square, but do think it could do better with taking tab-like payments - we have lost revenue from it not closing out tabs. Pros The categories and the compatibility with multiple inventory/ merchandising applications (shopventory for example) Cons Consistent issues with QR code ordering / receiving payment, consistent issues with adding things to online website. Also, categories can’t have photos added but items can- makes POS screen look a little scattered. Review Source RK Rene K. CEO Food & Beverages Used the software for: 1-2 years ### "Square Point Of Sale there is nothing Better" June 18, 2025 5.0 Pros Square Point Of Sale helped me get out of the grip of other credit card payment suppliers that charged an arm and a leg. I was so glad that square came around. Reasonable CC fees Cons There is nothing to dislike of Square Point of Sale. Square Point Of Sale, has no negatives and is all positive Review Source CV Crystal V. Owner Restaurants Used the software for: 2+ years ### "Very satisfied " April 6, 2025 5.0 I refuse to switch from square. I get offers all the time from no name companies that badger me. Pros Customer service is easy to reach and my customers trust square Cons Any technology goes down sometimes and it can be frustrating but it doesn’t happen often Review Source DS Douglas S. Master Business And Auto Enhancer California Electric Sign Contractor Automotive Used the software for: 2+ years ### "My Experience with Square Point of Sale"" November 3, 2024 5.0 the overall sentiment tends to be very favorable, particularly for small to medium-sized businesses looking for an all-in-one solution. Pros user-friendly interface, which makes it easy to navigate and set up, even for those without extensive technical knowledge. The flexibility it offers for various payment methods, including credit cards, mobile payments, and online transactions, is also a significant benefit. Additionally, the ability to integrate with other Square services, such as inventory management and customer relationship management, streamlines operations. Cons While Square does offer offline capabilities, i have experienced issues when trying to process transactions without an internet connection, which can be problematic in certain scenarios. Review Source JH Jennifer H. Owner Food & Beverages Used the software for: Less than 6 months ### "Mobile Square use" September 16, 2025 5.0 Pros They offer a free version of product to use from my phone. I have a mobile ice cream truck so to use this at any location is ideal for my business. customer support has been great when needed. this also allows emails to be sent for billing and invoices to help with the payment process Cons Have not found anything at this time to dislike about the product. Having the option to use the attachment to my phone or to have a customer tap my phone has worked out well. Learning how to use it to weed out the bugs and issues has not been difficult to navigate through Review Source AH Autumn H. Owner Farming Used the software for: 2+ years ### "Square is super user friendly!" November 18, 2024 5.0 I am super happy with Square. I have been using it for years at my office job and for personal sales at home! Pros I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen! Cons I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful! Review Source Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.