# Enso Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Enso Connect Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/275827/Enso-Connect --- # Enso Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Enso Connect ## What is Enso Connect? Enso Connect is an AI-powered guest experience platform designed for short-term rental professionals to personalize and monetize the guest journey. From AI-driven messaging and digital guidebooks to contactless check-in and custom upsells, Enso Connect streamlines operations while increasing revenue and guest satisfaction. The AI Unified Inbox automates up to 80% of communications, while white-labeled guest verification ensures security. With the Boarding Pass guest portal, travelers access everything they need in one link - no download required. Enso Connect integrates seamlessly with existing tools, helping hospitality operators scale efficiently, reduce workload, and enhance guest experiences. More revenue, less friction, remarkable hospitality. Features: upsells, guidebooks, smart lock connectivity, online check-in, guest verification, security deposits, damage waiver & fees. Multi-channel communication, AI messaging (Email, SMS, WhatsApp and Airbnb), guest data & CRM. ## What is Enso Connect used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 94% Neutral 0% Negative 6% Starting price $100 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enso Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ensoconnect.com&name=Enso Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enso Connect 4.7 (53) VS. [4.8 (1,575)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (53) Ease Of Use 4.6 (1,575) Value For Money 4.6 (53) Value For Money 4.6 (1,502) Customer Service 4.7 (53) Customer Service 4.7 (1,543) ## Enso Connect alternatives [4.8 (705)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,225)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (624)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) ## FAQs about Enso Connect Overview ### Which roles and teams benefit most from Enso Connect? Enso Connect is most used by owners, founders, and executives managing hospitality operations and guest experience. Operations, guest relations, and reservations teams use it to automate check-in, messaging, and service coordination, while business development, marketing, and customer success roles rely on it to streamline communication and support scalable growth. Answer based on 51 reviews Overview ### What company size and industries is Enso Connect built for? Enso Connect serves small hospitality businesses first, with 94% of reviewers from small businesses and 63% in Hospitality. It is built for short-term rental and vacation rental property managers and boutique hoteliers, with strong use in Real Estate as well at 31%, especially for property management. Answer based on 51 reviews Features and Usability ### What are the key features of Enso Connect? Enso Connect includes core guest experience tools like a unified inbox for email, SMS, WhatsApp, and Airbnb messaging, plus automated guest communications and onboarding workflows. Differentiating features include the Boarding Pass portal, guidebooks, guest verification and insurance, smart access, and upsells that support additional revenue across vacation rental operations. Answer based on 16 reviews Overview ### How does Enso Connect improve the guest experience? Enso Connect improves guest stays by centralizing check-in details, messaging, guidebooks, digital keys, and upsells in one place. Property managers and vacation rental teams like the Boarding Pass for clearer arrivals and fewer repetitive questions, though some guests miss physical guidebooks or need clearer prompts to use the shared link. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Enso Connect integrate with? Enso Connect connects natively to Guesty, Hostaway, Lodgify, Autohost, and Igloo, with reviewer-confirmed use across PMS, guest verification, and smart access. It also connects to 10 platforms in its catalog, including Hostfully, OwnerRez, Avantio, BookingSync, and Mews for broader property management coverage. Answer based on 17 reviews Getting Started and Support ### How easy is it to get started with Enso Connect? Enso Connect gets many teams up and running quickly with guided setup, helpful specialists, and dashboard customization. Hospitality operators often find onboarding clear and supportive, especially during integrations, but some businesses report billing details, notification costs, payment options, or setup expectations were not explained clearly enough at the start. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Enso Connect offer? Enso Connect offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online options provide guided instruction, webinars support group learning, documentation offers written reference material, and videos give self-paced visual guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does Enso Connect offer, and how do users rate the experience? Enso Connect offers email/help desk, FAQ/forum, knowledge base, 24/7 live representative, and chat support. Users often describe support as quick, patient, thorough, and helpful during onboarding and issue resolution. Some reviewers, however, report unresponsive service, billing-related frustration, and unanswered questions when technical or cancellation problems arose. Answer based on 16 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Third-Party Integrations 4.6 (41) 75.61% of 41 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes For Vacation Rentals 4.8 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Designed for vacation rentals Multi-Property 4.7 (17) 94.12% of 17 reviewers that rated this feature as important or highly important More than one location Guest Experience Management 4.8 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Multi-Location 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Manage and support multiple locations Multi-Channel Management 4.9 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Enso Connect 38 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Electronically collect payments for goods or services Long term accommodation for guests Designed for vacation rentals Use AI to generate content in the form of text, images, videos, etc. Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events Organize, prioritize, and manage incoming communications Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple locations More than one location Accept and process online payment transactions Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Length of rental Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.6 (53) 4.6 Based on 53 reviews ## Pricing Value for money 4.6 (53) Free Trial Enso Connect Pricing $100.00 Flat Rate,Per Month Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ Avantio](https://www.capterra.com/p/134278/Avantio/)[ Streamline](https://www.capterra.com/p/89552/Streamline/)[ Hostify](https://www.capterra.com/p/183332/Hostify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (53) 4.7 Based on 53 reviews ## User reviews Overall rating 4.7 Based on 53 reviews Filter by rating 5(46) 4(4) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent VM Vanessa M. Director Hospitality ### "Muy satisfechos, la carga de trabajo ha disminuido muchísimo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 4, 2026 Muy satisfechos. Nos está facilitando la comunicación con los huéspedes, reduciendo la carga de trabajo, estamos muy contentos. Pros Nos está facilitando la comunicación con los huéspedes, reduciendo la carga de trabajo, estanmos muy contentos. Cons Hemos tenido algunos problemas de sincronizacion de reservas, nada muy importante, la verdad. En general muy bien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew S. Chief Operating Officer Hospitality ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Adapting to a new system is never easy. There will never enough training or planning. Knowing you will have hiccups in missed processes or confusion will help the process. Overall, the guests are adapting quickly and our guest services team LOVES the product. Really excited for how this can continue to improve guest satisfaction. Pros The product is great. I feel like we are getting exactly what we sold on. Getting all streams of communication in one portal, having adaptive AI models for guest responses, and increasing revenue through upsells has been great so far. Cons I don't have any major cons about the system. The only request I'm excited to be released in the two way communication between the PMS and Enso. Alternatives considered [Conduit](https://www.capterra.com/p/10015689/Conduit/) [Besty](https://www.capterra.com/p/10024260/Besty/) Reasons for choosing Enso Connect Relationship with team, pricing, ease of use, revenue guarantee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2026 Hey Matt, Unified comms, smarter AI, more revenue - glad it's all clicking for your team. And the fact that your guests are already adapting quickly says a lot! Two-way PMS sync is very dependent on each PMS; we support this for 80% of our PMS. We're hoping to make it work with the one you have as well, of course! Really excited to keep building on this with you and thank you for your trust in Enso! - The Enso Team SV Salvador V. Director Operativo Hospitality ### "Enso Connect Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2026 El seguimiento ha sido impecable, la plataforma está muy completa y se puede automatizar la mayoría de las cosas con lujo de detalle. Pros La atención al cliente y lo completo del boarding pass. Aún no lo hemos probado al cien, pero también nos emociona el tema de unlock door Cons La interfaz no es muy buena, tiene aún varios bugs. Ya hice varios comentarios de feedback con mi asesor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2026 Hey Salvador, Thanks for the kind words on the Boarding Pass; glad it's landing well for your team. Door unlock is coming soon, and we think you'll love it. We're also rolling out AI-powered content tools across the platform: automatic updates, edits, and suggestions that sharpen your guest communications over time. Core to what Enso is built on. More good stuff on the way. - The Enso Team AD Anthony D. owner Real Estate ### "Saving time with Enso Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 So far our overall experience with Enso Connect has been 5 Star, from the beginning their process to get started is top notch Pros i really like the way Enso Connect has made my life much easier, we are saving so much time on a daily basis just by having their program ai answering almost all the questions that guest ask daily, Enso connect is totally worth every penny. Cons for us there is nothing not to like about Enso Connect and their complexity,Enso Connect has made things much easier for us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2026 Hi Anthony, Thanks for sharing this - it means a lot! We’re really glad to hear your experience has been smooth from the start. We’re committed to keeping that momentum going as you continue using the platform. Appreciate the support! - The Enso Team AV Arjan v. Founder Hospitality ### "One of my best decisions last year" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 The onboarding and help of the customer support is great. Whenever needed. Very good and professional. Very helpfull. Pros Enso Connect helped Amsterdam Group Villa to bring the guest experience to the next level. The guest messaging, the boarding pass, upsells/extra services. It safes me a lot of time in communication with the guest messaging answering and people love the upsells. Cons The AI, simplicity, guest messaging all centered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2026 Hey Arjan, Thank you for sharing this. We’re glad Enso is helping elevate the guest experience - from messaging and the boarding pass to additional services - while saving you time on communication with AI. Thanks as well for the kind words about onboarding and support. We’re here whenever you need us! :) - The Enso Team TC Tom C. Owner Real Estate ### "Essential tool for any short term let host" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Really impressed, lots of great features and tech, amazing support through Felipe, would highly recommend to any hosts. Pros I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build. Cons Getting my head around the AI, although that is my issue and just generally onboarding, which again is my issue. Alternatives considered [Happy Guest](https://www.capterra.com/p/10035066/Happy-Guest/) Reasons for choosing Enso Connect Had friends who used it, prices showed in pounds not dollars, it looked a better product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2026 Hi Tom, Thank you so much for sharing this awesome review, and for choosing Enso - we’re excited to keep supporting you. We're actively working on AI solutions that will remove onboarding completely; that's a big goal for us, and we love to hear that you can automate all of your different types of workflows! - The Enso Team Bertwin S. Interim Hospitality Manager Hospitality ### "Use EnsoConnect to make your life easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team LG Lily G. COO Real Estate ### "Really appreciated onboarding help with \[sensitive content hidden\] " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2025 Pros Was so easy to onboard, our specialist \[sensitive content hidden\] was really great to work with! The software looks great, already are making our money back using it. Very well done! Cons We experienced some delays with the messaging connecting to our PMS, seems like the team is helping us work through them as best as possible! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Enso Connect made more sense for us to choose enso over the rest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 10, 2025 Hi Lily, Thanks for taking the time to share your experience! It’s great to hear that getting started felt smooth. We’re also glad to know the platform is already paying off for you so quickly - that's our goal!! We’re grateful you chose Enso as the right fit for your operations and look forward to supporting you as you continue to scale. - The Enso Team LK Liz K. Reservation Agent Hospitality ### "All-In-One Guest Communication & Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 17, 2025 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team MM Martin M. Dueño Information Technology and Services ### "La mejor herramienta para manejar mis propiedades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Muy agradable, buen servicio al cliente y personal bien amigable, capacitado y preparado en la plataforma. Pros La interfaz es muy sencilla de aprender a usar y es agradable, los colores y la forma que esta diseñado. La traducción automatica a muchos idiomas y el chatbox Enso AI Agent, siempre me ha ayudado, esta bien entrenado y siempre da buenas respuestas al instante. Cons Enso AI no tiene la capacidad de leer el calendario del PMS para verificar precios o disponibilidad para sugerir respuesta a preguntas relacionadas, pero se que se puede implementar en el futuro. Alternatives considered [Akia](https://www.capterra.com/p/188980/Akia/) Reasons for choosing Enso Connect Precio e interfase son mucho mejor que la competencia Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2025 Hey Martin, Thank you so much for sharing your review! We’re really happy to hear that you’re finding the platform intuitive and that the Enso AI Agent and multilingual features have been useful in helping you manage guest communication more efficiently. Direct PMS calendar access for pricing and availability is something our team’s actively working toward. Once in place, it’ll allow the AI to give guests even more accurate, real-time answers without any manual input. We’re excited to bring that functionality to life soon! Thanks as well for the kind words about our support team! We’re excited to keep improving and supporting your success. - The Enso Team [View all Reviews](https://www.capterra.com/p/275827/Enso-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Enso Connect](https://www.capterra.com/compare/152433-275827/Hostaway-vs-Enso-Connect)