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Enso Connect, an all-in-one guest experience platform that 2-way syncs with Property Management Software. Features: upsells, guidebooks, smart lock connectivity, online check-in, guest verification, security deposits, damage waiver & fees. Multi-channel communication, AI messaging (Email, SMS, WhatsApp and Airbnb), guest data & CRM. A customizable guest web-app, Boarding Pass, for personalizing & monetizing the guest experience from booking to checkout with one link. Apple Wallet compatible.
Provider
Enso Connect
Located In
Canada
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Hospitality businesses, short-term rental and vacation rental property managers and owners, boutique hoteliers.
Content Source: Enso Connect
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Enso Connect Reviews
Pros
It has been smooth and getting used to the software is easy and can help out team save a lot go time. It definitely helps you stand out while capturing valuable guest details.
The biggest benefit is found on improving the guest experience / journey. Some of the custom automations you can setup are pretty cool as well.
I personally have felt very comfortable and safe, making changes with the knowledge. He has an overview on our account and does advise with the best practices to improve our guest experience.
Working with Oskar during onboarding was great. He's extremely patient, kind and knowledgable, and made the arduous process (of ANY software integration) smooth and seamless.
Cons
Sometimes their are some big issues that can be a little confusing.
The platform itself has glaring bugs, such as the recurrent sending of messages to guests, which only exacerbated their frustration.
Looking to frustrate your guests. Enso Connect has you covered.
Currently, we are having to manually add these local service providers. I've shared this feedback and I believe it's already on their roadmap but could be mistaken.
"Awesome product! "
Pros: I love the way, the product streamlines, the guest experience, workflows, property, safety, and damage fee collection - amongst much more! Prior to coming on board, we were using Guesty workflows, which, although good, limit the functionality that you can achieve and offer no security to your properties or verification of guests. I think all features of Endor are amazing, and tie greatly in with each other to allow you to create a better guest experience from booking confirmation. As well as this, it also allow you to upsell and bring in substantial amounts of revenue, especially with damage waivers, which already have paid for half of the annual cost of the product. It is a really cool tool! Additionally, [sensitive content hidden] has been incredibly supportive throughout the process, patient and incredibly kind and helpful throughout the on boarding process and our existing relationship with Enso. I personally have felt very comfortable and safe, making changes with the knowledge. He has an overview on our account and does advise with the best practices to improve our guest experience. Thank you [sensitive content hidden] and thank you Enzo, great tool.
Cons: The only thing I would say, with this, is that it’s early in its development. It is a new product, so this is completely fair. However, with that said, the features already existing and the roadmap is pretty incredible. From experience, any new features are quickly implemented, and I really value how much the teams take on use a Feedback to improve the tool
Vendor Response
"Great guest communication tool"
Overall: Enso helped us deploy automated communication strategies across all our platforms. Thanks to their solution, we've reduced our communication effort pre-check-in; we easily gather guest feedback once they check in, and the upsells generated pay for Enso, KnowYourGuest insurance we use, still leaving us some profit.
Pros: We love the streamlined, condition-based guest pre-check-in, insurance, smart access and upsells. It seems logical, yet we have not found this in any PMS. A genuinely multi-channel communication (email, text, WhatsApp, Airbnb messaging) make the information we send un-missable. We are looking forward to new AI capacities that are being developed.
Cons: It's a product constantly being improved by the team - they are responsive to user feedback. More advanced set-up may be complicated and needs to be reviewed occasionally based on guest feedback and real-life observations.
Vendor Response
"Looking to frustrate your guests? Enso Connect has you covered!"
Overall: Overall, our experience with Enso Connect was deeply unsatisfactory. From unresponsive customer support and prevalent platform bugs to unexpected overcharges and a poorly-executed onboarding, the system's flawed design and subpar user experience left us both frustrated and disappointed
Pros: In the beginning we liked the user interface
Cons: DO NOT HIRE ENSO CONNECTWe experienced multiple issues with Enso Connect, significantly detracting from the promise of a seamless guest experience. Firstly, their customer support was notably unresponsive, leaving us in the lurch multiple times. The platform itself has glaring bugs, such as the recurrent sending of messages to guests, which only exacerbated their frustration. Our monetary concerns went unaddressed as well; we were overcharged without notice or explanation, paying $20 per door as opposed to the agreed-upon $15. Additionally, the $150 onboarding fee yielded a lackluster introduction to the system, leaving us with unanswered questions and uncertainty. Above all, the flawed software architecture and subpar user experience made it clear that this platform was not designed with the user in mind.
Vendor Response
"Great product and great service! "
Pros: Their software is on point and we never had an issue with it. Moreover, they have a great team who's always on point with helping and urgently getting back to your enquiries.
Cons: Sometimes the loading time of the app can be sluggish but overall it does the job so we can't complain.
Vendor Response
"Guest experience elevated "
Overall: My overall experience with Enso is excellent. It has been smooth and getting used to the software is easy and can help out team save a lot go time. It definitely helps you stand out while capturing valuable guest details.
Pros: I like that the interface and feel of the boarding pass is very clean and modern and easy to use. It allows us to have everything a guest will need in one place which helps us save time while gives the guest a elevated experience.
Cons: Sometimes their are some big issues that can be a little confusing. Other than that, everything is great.
Vendor Response
