--- title: "Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Enso Connect the right Hospitality Property Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275827/Enso-Connect/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- Enso Connect 4.8 (80) [View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of Enso Connect Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JO John O Business DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Enso has also elevated the guest experience by allowing us to offer concierge services and curated local experiences, creating a better stay for guests while generating additional income.“ August 13, 2026 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade.“ October 14, 2025 Margaret M OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Awesome experience, verification of guests and secondary spend made seamless, guest trust Enso verify their ID and pay deposits with no questions asked, very smooth process, increased revenue and creates happier guests and less complaints“ July 20, 2026 BM Brian M CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link.“ June 23, 2025 JO John O Business DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Enso allows us to offer concierge services and curated local experiences, giving guests an enhanced vacation experience while creating additional revenue opportunities through upsells and partnerships.“ August 13, 2026 DS Derrick S Managing partnerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.“ June 20, 2025 JO John O Business DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We've generated tens of thousands of dollars in additional revenue through the platform, creating meaningful value for both our company and our property owners.“ August 13, 2026 GZ Gurgen Z CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Such practices may follow the letter of the law but certainly fail the test of ethics. With so many customer-friendly alternatives available today, I strongly advise against using EnsoAI for anyone in property management or hospitality.“ May 3, 2025 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claire Y. Operation and Admin Assistant Hospitality Used the software for: 1-2 years ### "Game-Changer for Short-Term Rental Operations" October 1, 2026 5.0 Enso Connect is a game-changer for short-term rental operations. It bridges the gap between PMS data, smart lock access, and guest messaging through one seamless web app (the Boarding Pass). The AI messaging capabilities dramatically lower our team's response time, and automated upsells consistently boost our per-booking revenue. Once the initial customization and setup are complete, it allows us to run hands-off, high-touch hospitality at scale. Pros Enso Connect’s standout feature is the digital "Boarding Pass." It creates a completely frictionless digital guest journey from smart lock access and ID verification to custom upsells, all in one place. It saves hours of manual communication while driving additional revenue through effortless automated upselling. Cons While Enso Connect is a powerful tool, there is a noticeable setup and learning curve due to the sheer depth of customization available. Setting up intricate workflows, triggers, and Boarding Pass templates requires significant time upfront to ensure everything maps correctly with your PMS. Additionally, because the software is highly feature-rich, occasional sync delays or complex troubleshooting across multi-platform integrations can require dedicated technical support to resolve. Review Source JC Jaci C. Owner Real Estate Used the software for: 6-12 months ### "CRM that can be customized for STR to MTR guests! " October 1, 2026 5.0 Their customer support is unreal. We have weekly meetings with our rep, \[sensitive content hidden\], and she is incredibly patient, knowledgeable, and helpful. Each week, we brainstorm ways to improve and optimize our account, review any issues we ran into, and talk through how we can make our processes even better. Their chat support is also extremely helpful. Enso uses AI within their chatbot, and most of the time I can get a quick answer on how to fix something when I’m stumped, without having to send an email and wait for a response. And if I can’t find the answer I need through the chatbot, their team gets back to me quickly. The level of support and accessibility has been one of my favorite things about working with Enso. Pros We manage both short-term and mid-term rentals, and Enso has given us the flexibility to customize our messaging and verbiage to work for both types of stays. We also operate in two different markets with separate branding, and I’m able to create different guidebooks and guest experiences for each one. That flexibility has been a huge benefit for us because we aren’t trying to force two very different markets into the exact same setup. Cons There can definitely be a learning curve, but like anything in life, you get out of it what you put into it. There was a point where we almost threw in the towel and went back to our old CRM. Francois stepped in, met with us, and introduced us to \[sensitive content hidden\]. Since then, we’ve been meeting with \[sensitive content hidden\] weekly to go over new features, system optimization, questions, issues, and ways we can continue improving our setup. Now I’m actually nerding out over Enso and all the different ways we can use it. We’ve come a long way from almost giving up on it, and we truly love it now. :) Reason for choosing Enso Connect We needed the unified inbox. That was definitely a deal breaker. Switched from [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) We were reached out to by a sales rep from Opsuite, we did a demo, and then we also, through research, learned about Enso Connect. We took a leap of faith to try Enso- we liked all the verification features that it forced them to sign a rental agreement and give information before they receive check-in info. Review Source Response from Enso Connect October 16, 2026 Running two markets with their own branding, plus short and mid-term stays, is no small setup. We love that you’ve been able to shape Enso around how your business actually works. And the weekly sessions with your CSM sound like they’ve been a big part of that. We’ll make sure she sees this. Thanks for taking the time to write it all out! - The Enso Team SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" October 14, 2025 2.0 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review Source Response from Enso Connect October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team Diego T. CEO Hospitality Used the software for: Less than 6 months ### "Amazing Platform and an Even Better Team" August 11, 2026 5.0 Enso Connect has been an excellent partner for us. From giving us an opportunity as a growing startup to providing an amazing onboarding experience and exceptional customer success management, we’ve felt supported throughout the entire process. The platform has been great, but the people behind it are what have really stood out to us. We’re very happy with our experience and look forward to continuing to grow with Enso Connect. Pros Our experience with Enso Connect has been great from the very beginning. As a startup, we really appreciate that their team was willing to work with us and give us an opportunity to use their platform as we grow. The onboarding experience has been amazing, and their Customer Success team has been exceptional. They’ve been responsive, supportive, and genuinely invested in helping us get the most out of the platform. Cons The only downside for me is that there isn’t a dedicated desktop app, which can be a little inconvenient at times. That said, I understand how the platform is designed to work, so it hasn’t been a major issue. Honestly, I’m mainly mentioning this because the review requires a con—our overall experience has been extremely positive. Alternatives considered [Besty](https://www.capterra.com/p/10024260/Besty/) Reason for choosing Enso Connect It was diferente from the first call it has a better interface as well and overall looks more professional and better structured. Switched from [Conduit](https://www.capterra.com/p/10015689/Conduit/) Not strat up friendly, for small companys in development Review Source Response from Enso Connect August 21, 2026 Hey Diego, Really glad Enso has been such a strong fit from the start, and that the team has been there every step of the way. Supporting growing businesses is something we genuinely care about, so this means a lot. On the desktop app, we're actively working on scoping that out, so stay tuned! - The Enso Team DH Dylan H. Owner Hospitality Used the software for: Less than 6 months ### "Great App & Great Support " October 14, 2026 5.0 I get a personal Coach that knows my business and remembers my goals. I don’t have to explain something to a new person every time because my one-on-one meetings are with \[sensitive content hidden\]. He remembers our previous conversations and we work together to improve each week. Pros After you sign up you get one-on-one support as well as great tutorials on how to maximize the platform. I like the Skool classroom. Enso doesn’t just sign you up and leave you on an island, they have been coaching me every step of the way without extra coaching fees. Cons Wish they had a phone number to call other than that, I haven’t had an issue. I love the boarding pass. I’m really looking forward to getting the AI up and going. Switched from [TouchPoint](https://www.capterra.com/p/94410/TouchPoint/) I was with them for a guest dashboard. The fact that I could do that with Enso and have AI responses sold me. Review Source Response from Enso Connect October 26, 2026 Thank you for the review! We’re glad the one-on-one sessions and Skool classroom have helped you make the most of the platform, and we’re excited to help you get even more out of AI as we keep working together. Our team is always here whenever you need us! :) - The Enso Team AT Alonso T. Guest Experience Manager Hospitality Used the software for: 6-12 months ### "Awesome team, great way of growing a community that teaches itself" October 22, 2026 4.0 Great experience; the customer support is very good, and the team is great. \[sensitive content hidden\] has been very helpful in training the AI. Digital solutions are great in a modern world; most of our guests love the tool. There are still some guests who don't get it, especially in Latin American countries or among older folks Pros It's a great product; it makes internal control much easier and provides a tech solution for guests. Cons Because configuration is time-consuming and we manage different types of properties with different restrictions and rules, robust customization takes a lot of time. It can be glitchy; my team and I have struggled sometimes in operations. Sending and receiving images not available in the inbox would be a great addition. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Conduit](https://www.capterra.com/p/10015689/Conduit/) Reason for choosing Enso Connect Because of the security deposit and damage waiver options, and the way the AI learns, even though it has not been as fluent as we wanted, it has structure and it improves with time. Review Source Response from Enso Connect October 26, 2026 Thank you for the review! Managing different property types with their own rules calls for a tailored setup, and our CSMs are always here to help you configure everything and keep refining your AI. We’re also continuously building toward a platform that’s even more intuitive for your team and effortless for every guest. Don’t hesitate to reach out anytime! - The Enso Team AO Andy O. Owner and CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Enhanced Our Guest Experience and Increased Upsells" October 2, 2026 5.0 Enso Connect has been a great addition to our guest journey. Having smart lock access and guest check-in all in one platform has made the entire process much smoother and more efficient for both our team and our guests. One of the biggest benefits has been the ability to offer additional upsells that our PMS did not provide. This has helped us create a better guest experience while also increasing additional revenue opportunities. The platform has streamlined our operations, improved the check-in experience, and given us more ways to engage with guests throughout their stay. We’re very happy with Enso Connect and would highly recommend it to other Property Managers. Pros What we like most about Enso Connect is having the guest journey all in one place. Smart lock integration, digital check-in, guest communication, and upsells are streamlined into one platform. The upselling features have been especially valuable, giving us additional revenue opportunities that our PMS did not offer. Cons There is a learning curve when first setting up the platform and getting all the integrations and workflows configured correctly. However, once everything is set up, it makes the day-to-day guest journey much more efficient. Review Source Response from Enso Connect October 16, 2026 Love that the whole guest journey lives in one spot for you now, and that upsells are bringing in revenue you weren’t seeing before. If you ever want a hand fine-tuning workflows or integrations, our team is just a message away. - The Enso Team KR Kourosh R. Founding Partner Hospitality Used the software for: Less than 6 months ### "Responsive team and a rep who understands our business" September 29, 2026 5.0 We manage multiple executive suites, so guest communication and day-to-day operations have to run smoothly. Enso Connect has become a core part of how we do that. The platform handles messaging and automation well, and it saves our team time every day. \[sensitive content hidden\] has been a big part of that. From onboarding through ongoing account management, he has been attentive, quick to respond, and proactive. He took the time to understand how our operation actually works and what we need from the platform. He doesn't just answer tickets. He looks for ways to make the setup fit our business better. When we've had questions or needed adjustments, he's followed through every time. Having someone like that on the other end makes a real difference. Pros Strong onboarding, responsive support, an account manager who understands our business needs, automation that saves staff time. Cons While the features all work great, there can be some issues here and there but the team is always on it to fix them. They are always one email away and take feedback seriously. Review Source Response from Enso Connect October 16, 2026 Executive suites leave no room for things slipping through the cracks, so it means a lot that Enso has become part of how you keep everything running. Having a CSM who takes the time to understand your operations makes all the difference. Thanks for sharing this! - The Enso Team MM Miguel M. Director Hospitality Used the software for: 6-12 months ### "Great platform with excellent onboarding and support" October 3, 2026 5.0 Our overall experience has been very positive. Enso Connect has helped us streamline guest communication and create a more consistent guest journey while also opening new opportunities for upselling. The onboarding was smooth and very well supported, and we always felt we had someone available to help whenever needed. Pros The onboarding experience was excellent. The platform is intuitive and has helped us improve and automate our guest journey. We particularly appreciate the communication tools and upselling possibilities. Juan’s support throughout the implementation was outstanding — always responsive, patient and genuinely helpful. Cons There is naturally a learning curve when setting up and fine-tuning all the automations, especially when adapting them to the specific needs of our properties. However, the support we received made the process much easier. Review Source Response from Enso Connect October 19, 2026 Thanks so much for the review! It’s great to see your guest journey becoming more consistent, with upsells adding even more to the experience. Juan will really appreciate your kind words, and as you continue refining your automations, our team is always available to help! :) - The Enso Team TM Todd M. Owner Hospitality Used the software for: 1-2 years ### "5 Star, constantly improving, on the forefront." October 25, 2026 5.0 Overall experience: We manage 80+ short-term rentals in Tucson, and I run the business remotely, so guest messaging has to work without me in the loop. Within a few months of using ENSO, nearly half of our guest conversations are fully handled by AI from start to finish. That frees our on-site team to focus on the properties instead of their phones. The standout has been the partnership. We have regular one-on-ones with their team, they act on our feedback, and we can see the product improving month over month. Pros Real automation, not just canned replies. A large share of conversations resolve with no human touch. Guests get faster response times, which helps reviews and channel rankings. The support team is hands-on and treats feedback as roadmap input, not a ticket to close. They stay current on Airbnb changes and share what they learn. Cons Like any AI, the occasional reply misses the mark. Flagging those is easy, the team takes them seriously, and the misses are getting less frequent. Review Source Ariana Ivy A. Executive Assistant to the CEO Hospitality Used the software for: Less than 6 months ### "Recomendamos Enso Connect!" September 4, 2026 5.0 Nos gusta, aprovechamos cada funcionalidad que descubrimos y que \[contenido sensible oculto\] nos enseña. Nos brinda presencia con los clientes. Pros Respuestas con IA, interfaz fácil de entender, podemos realizar varias acciones desde un mismo lugar, optimiza tiempo. Cons En primera instancia el proceso de traspaso de información y de datos de las propiedades, es súper manual. Las implementaciones pueden tardar en aparecer de la forma esperada. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Preferencia por el uso de IA en el dia a dia. Review Source Response from Enso Connect September 10, 2026 Hey Ariana, AI-powered responses, a clean interface, and everything running from one place; really glad it's all coming together and optimizing the way your team operates! We're working on an AI onboarding system to make setup instant; just a week away! - The Enso Team VH Vladimir H. Project coordinator Hospitality Used the software for: 1-2 years ### "General opinion" July 8, 2025 5.0 I am pleased with the platform especially with the recent updates of the inbox and the CRM menu - more functionalities included. Pros The Boarding Pass feature - there is a huge potential for development which can result in positive feedback from guests. Cons Boarding pass limitations. Can only purchase upsells once (adding a shopping cart could also be very useful). Switched from [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) Looking for better capabilities and wider opportunities. Review Source Response from Enso Connect July 11, 2025 Hey Vladimir, Thanks so much for your feedback - great to hear the inbox and CRM updates are adding value, and that you're seeing strong potential in the Boarding Pass! We really appreciate you pointing out the current limitations, especially around upsells. The idea of adding a shopping cart is a great one - it’s a smart way to enhance guest convenience and increase conversion, and it’s something we’ve flagged for future development. Appreciate your input - it really helps shape what we build next. - The Enso Team CK Chris K. Technology Integration Manager Real Estate Used the software for: Less than 6 months ### "Great Support" July 9, 2025 5.0 Pros The support that they provide is the best, explaining everything clearly, and the following up. As well as taking feedback well, and making adjustments to help us. Cons Nothing yet. I hope our requests will be implemented. We have guests receiving the same message multiple times on the platforms. Alternatives considered [Tourmie](https://www.capterra.com/p/10025131/Tourmie/)[Operto Teams](https://www.capterra.com/p/170587/OpertoTeams/) Reason for choosing Enso Connect Price, features, ease of use, support, follow up, flexibility Review Source Response from Enso Connect July 11, 2025 Hey Chris, Thanks so much for this kind review! We’re really happy to hear that our support has been helpful and clear. We also appreciate you flagging the issue with duplicate messages; that’s definitely not the experience we want for your guests. Our team is already looking into it to make sure we can smooth things out. Thanks again for choosing Enso Connect - we’re excited to keep improving and building with your input! - The Enso Team JAG Jakub Aleksander G. Director Real Estate Used the software for: 2+ years ### "Great product and great service! " January 18, 2024 5.0 Pros Their software is on point and we never had an issue with it. Moreover, they have a great team who's always on point with helping and urgently getting back to your enquiries. Cons Sometimes the loading time of the app can be sluggish but overall it does the job so we can't complain. Switched from [Duve](https://www.capterra.com/p/174666/Wishbox/) Extra fee for security deposits and no lock automation solution. Review Source Response from Enso Connect May 5, 2024 Hey Jakub, Thanks for the awesome review! We're thrilled to hear that you've had a smooth experience with Enso Connect and that our team has been there for you whenever you needed assistance. We really appreciate your feedback about the occasional sluggish loading time, and have just addressed this with our first updates for the mobile app to reduce latency. We're delighted to have you on board, and thank you for choosing Enso Connect! - Francois AC Ariaan C. CEO and Founder Real Estate Used the software for: 6-12 months ### "Guest experience elevated " March 12, 2024 5.0 My overall experience with Enso is excellent. It has been smooth and getting used to the software is easy and can help out team save a lot go time. It definitely helps you stand out while capturing valuable guest details. Pros I like that the interface and feel of the boarding pass is very clean and modern and easy to use. It allows us to have everything a guest will need in one place which helps us save time while gives the guest a elevated experience. Cons Sometimes their are some big issues that can be a little confusing. Other than that, everything is great. Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing Enso Connect The integrations, the look and feel, the price, and the overall customer service was just superior in my opinion. Review Source Response from Enso Connect May 5, 2024 Hey Aarian, Thank you for your feedback! We're glad to hear that you appreciate the clean and modern interface of our boarding pass and that it contributes to an elevated guest experience. We understand that occasional issues can arise, and we're continuously working to improve our platform's clarity and usability. It's fantastic to know that Enso has been instrumental in saving your team time and enhancing your ability to capture valuable guest details. We're grateful for your trust in us and for choosing Enso Connect over other alternatives. If you ever need assistance or have further suggestions, please don't hesitate to reach out. - Francois JB Jenny B. Business Development Hospitality Used the software for: Less than 6 months ### "Positive experience with Enso Connect" December 29, 2022 5.0 We've had a great experience and love working with the Enso Connect team! Pros The boarding pass is exactly what we needed to solve our issues at check in. Onboarding was very easy! Cons We are excited for the new reporting features! Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Their guidebook setup was overly complicated. Review Source Response from Enso Connect May 5, 2024 Hi Jenny, Thank you for sharing your positive experience with Enso Connect! We're delighted to hear that our boarding pass feature has been instrumental in streamlining your check-in process and that onboarding was a breeze for you. We hope you're enjoying the new dashboard and reporting functionalities now live. It's fantastic to know that you've had a great time collaborating with our team. We're committed to providing excellent service and support to ensure your continued satisfaction. We appreciate your trust in us and for choosing Enso Connect. If you have any further feedback or suggestions, please feel free to reach out. We're here to help! - Francois Malek B. Digital Marketer Hospitality Used the software for: 2+ years ### "Un outil indispensable pour optimiser la gestion des invités et augmenter les revenus" August 28, 2025 5.0 Notre expérience avec Enso Connect a été très positive. La mise en place est intuitive, le support est excellent, et la plateforme nous fait gagner un temps précieux au quotidien. Grâce à l’automatisation des messages, à l’intégration fluide avec les canaux de réservation, et aux fonctionnalités avancées comme l’upselling, nous avons pu professionnaliser encore davantage notre gestion et améliorer la satisfaction client. Enso est devenu un pilier de notre écosystème technologique. Pros La fonctionnalité d’upsell est particulièrement puissante : elle permet de générer des revenus supplémentaires tout en répondant aux besoins des clients de manière proactive. Un vrai plus pour optimiser chaque séjour ! Cons Honnêtement, aucun inconvénient majeur à signaler jusqu'à présent. L’outil évolue constamment et l’équipe est très réactive aux retours. Review Source Response from Enso Connect January 26, 2026 Hey Malek, Thank you so much for sharing this - we’re really glad to hear Enso has become a core part of your tech stack. It’s great to know the upsell tools, automations, and integrations are helping you save time, drive additional revenue, and elevate the guest experience. We also appreciate the kind words about our support team and the pace at which the platform continues to evolve. Feedback like yours helps guide what we build next. Thanks again for trusting Enso Connect - we’re excited to keep growing together! - The Enso Team EC Eduardo C. Director-Gerente Facilities Services Used the software for: Less than 6 months ### "De los cambios más notorios en la empresa en los últimos años" September 29, 2026 5.0 10/10. Software muy potente con un equipo humano brutal. Gracias a \[contenido sensible oculto\] por un acompañamiento mano a mano durante el onboarding, donde hicieron que mi inicio sea sencillo y llevadero a pesar de la complejidad por la cantidad de opciones y herramientas de Enso. Pros El software que han construido, simplicidad para el huésped y automatización para el propietario, nos hace ahorrar mucho tiempo y la visualización de todo es más limpia. Potencial de aumentar ingresos mediante upsells. Cons Bugs iniciales que ya han sido resueltos por el equipo de Enso según les he notificado, me han escuchado desde el primer momento y se preocuparon por solucionar los problemas mencionados incialmente. Review Source Response from Enso Connect October 16, 2026 A 10/10 - thank you! Happy the platform is saving your team time and that your CSM made the start feel easy. We’re here anytime you need us. - The Enso Team Andrew L. CEO Hospitality Used the software for: 1-2 years ### "Enso raises guest experience standards and is a logical choice for any STR operator!" June 23, 2025 5.0 Positive -- I'd happily recommend Enso to any short-term rental, hotel, or vacation rental operators. Pros As a vacation rental operator with a 500+ unit portfolio, I am a big fan of Enso! It's a very helpful tool for curating the guest experience, with the ability to incorporate marketing, upsells, and centralized communication for a seamless trip experience. The Company is well funded with a top notch team of engineers and they execute consistently on improving the product roadmap, which gives me confidence that they'll continue staying on top of industry trends as they grow. Overall, Enso is a partner that we intend to grow with for the foreseeable future. Cons Not applicable as we've had only positive experiences with Enso thus far -- they're priced reasonably, onboarding was straightforward, and we have the corporate bandwidth to insert the necessary content to get the most out of the product. Review Source Response from Enso Connect June 25, 2025 Hey Andrew, thank you so much for this incredible review! It's great to hear that Enso has been able to support your team - especially at that scale - and that you see real value in the guest experience, marketing tools, and seamless communication. It means a lot to us to know you appreciate our team’s efforts and our commitment to staying ahead of the curve. We’re equally excited to keep growing alongside you and can’t wait to see what we can achieve together. If there’s ever anything you need, don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso Connect! :) - The Enso Team CN Christopher N. Daily Operation Manager Hospitality Used the software for: 2+ years ### "So glad we choose Enso!" June 24, 2025 5.0 Overall, our experience with Enso has been highly positive. The time it has saved us is invaluable, their customer service is top-notch, and we appreciate the fact that they don't settle and are constantly innovating. Pros I love that once it's set up, the upkeep is very minimal, and the time that is saved through automation is invaluable. Cons The way the messages are currently organized is confusing, not user-friendly, and could use some tweaking. Review Source Response from Enso Connect June 26, 2025 Hey Christopher, it means a lot to hear that Enso has been a real time-saver for you and that our team’s support and ongoing updates have made a positive difference. Our goal is always to make your day-to-day easier, so knowing that setup and automation have helped streamline things is exactly what we aim for. We also really appeciate your honest feedback about the message layout. It’s so important to us that the platform feels intuitive and easy to navigate, and we’ll absolutely look into making it more user-friendly. Your experience is our top priority, so if there’s anything specific you’d like to see, or any other ideas you’d like to share, please don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso. We’re excited to keep improving and making sure you get the most out of the platform! - The Enso Team AV Arjan V. Founder Hospitality Used the software for: Less than 6 months ### "One of my best decisions last year" February 12, 2026 5.0 The onboarding and help of the customer support is great. Whenever needed. Very good and professional. Very helpfull. Pros Enso Connect helped Amsterdam Group Villa to bring the guest experience to the next level. The guest messaging, the boarding pass, upsells/extra services. It safes me a lot of time in communication with the guest messaging answering and people love the upsells. Cons The AI, simplicity, guest messaging all centered. Review Source Response from Enso Connect February 19, 2026 Hey Arjan, Thank you for sharing this. We’re glad Enso is helping elevate the guest experience - from messaging and the boarding pass to additional services - while saving you time on communication with AI. Thanks as well for the kind words about onboarding and support. We’re here whenever you need us! :) - The Enso Team ZH Zeli H. Manager Real Estate Used the software for: Less than 6 months ### "A \[sensitive content hidden\] Experience with Enso Connect" September 4, 2025 5.0 My experience with Enso Connect has been fantastic! \[sensitive content hidden\]’s expertise shines through in every aspect, from the ease of use to the excellent value for money. It’s made managing everything so much simpler, and I’m truly impressed by the effort put into it. Pros I absolutely loved how seamless and intuitive Enso Connect is—huge thanks to \[sensitive content hidden\] for his customer support skills and knowledge of the system that make it such a joy to use! Cons There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate Review Source Response from Enso Connect September 15, 2025 Hi Zeli, Thanks so much for this wonderful review! We’re really glad to hear Enso Connect has made managing things simpler and more intuitive for you. We’ll be sure to pass your feedback along to the team - they’ll really appreciate it. And thank you for flagging the filter settings in messaging. That’s helpful input, and we’ll continue working on making that experience smoother. Thanks again for sharing your experience - we’re excited to keep supporting your growth! - The Enso Team BG Beatrice G. Co-owner Real Estate Used the software for: Less than 6 months ### "Plug and play software with quick ROI" September 9, 2025 5.0 Pros Integration with Felipe was seamless—our ROI was achieved within a week, and adjustments along the way have been easy Cons The only addition needed is a dedicated page for pending upsell requests. Review Source Response from Enso Connect September 15, 2025 Hi Beatrice, Thanks so much for sharing this! Glad to hear the team was helpful and that you saw ROI so quickly - that’s exactly the kind of impact we love to see. We also really appreciate your suggestion about a dedicated page for pending upsell requests. You can currently do this from the inbox by simply going to the "Pending Request" View. If you want you can create a specific Upsell view in the inbox just to see those pending upsells. But your feedback is noted either way; I understand a dedicated page for this makes perfect sense! We’ll keep working hard to make sure you get the most out of the platform! - The Enso Team KG Kerri G. CEO and Co-Founder Hospitality Used the software for: 1-2 years ### "Enso Elevates our Guest Experience & Engagament" March 15, 2024 5.0 10 out of 10. Even when I do have a glitch in the system, the support and client success team is on it and always escalate getting a resolution for me. Pros That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business. Cons The platform updates can be communicated more proactively, but they are getting better! Reason for choosing Enso Connect 3 reasons: 1. Enso met more of the guest experience requirements that I had, 2. The engagement of the client success team pre-purchase (and they have not disappointed post-purchase) 3. Their robust roadmap. Review Source Response from Enso Connect May 5, 2024 Hey Kerri, Thank you for sharing your experience with Enso! We're thrilled to hear that our platform has elevated your guest experience and operational efficiency. Your feedback about proactive communication on updates is noted, and we're committed to improving that area - we've recently made some updates to our internal notification system that should in part address this! We're glad to know that our support and client success teams have been responsive and helpful for you. We appreciate your trust in us and look forward to continuing to meet your needs with our robust roadmap. - Francois KG Keiran G. CMO Hospitality Used the software for: 1-2 years ### "Best Guest Experience Software Out There" September 2, 2023 5.0 The biggest benefit is found on improving the guest experience / journey. Some of the custom automations you can setup are pretty cool as well Pros The boarding pass is an incrediblely useful tool for our guests and has dramatically improved their guest experience. Within seconds the guest gets check in details, an idea of the weather forecast, and personalized upsells that we as the operator have monetized. Super handy! Cons So far nothing to complain about, its all worked quite well! Review Source Response from Enso Connect May 5, 2024 Hi Keiran, Thank you for your fantastic review! We're thrilled that Enso Connect has dramatically improved your guests' experience with its boarding pass feature and personalized upsells. We're glad everything has worked well for you so far, and we're here to support you if you need anything in the future. Thanks for choosing Enso Connect! - Francois Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.