# Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enso Connect the right Hospitality Property Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275827/Enso-Connect/reviews --- Enso Connect 4.7 (56) [View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Enso Connect Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AD Anthony D ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “i really like the way Enso Connect has made my life much easier, we are saving so much time on a daily basis just by having their program ai answering almost all the questions that guest ask daily, Enso connect is totally worth every penny.“ May 14, 2026 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade.“ October 14, 2025 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests.“ October 14, 2025 BM Brian M CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link.“ June 23, 2025 Gustavo B GENERAL MANAGERHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “What I love most is the ability to consolidate all guest messages from multiple platforms into one unified inbox—huge time saver!“ July 25, 2025 DS Derrick S Managing partnerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.“ June 20, 2025 Andrew L CEOHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “The Company is well funded with a top notch team of engineers and they execute consistently on improving the product roadmap, which gives me confidence that they'll continue staying on top of industry trends as they grow.“ June 23, 2025 ZH Zeli H ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate“ September 4, 2025 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew S. Chief Operating Officer Hospitality Used the software for: Less than 6 months ### "Great product!" May 21, 2026 5.0 Adapting to a new system is never easy. There will never enough training or planning. Knowing you will have hiccups in missed processes or confusion will help the process. Overall, the guests are adapting quickly and our guest services team LOVES the product. Really excited for how this can continue to improve guest satisfaction. Pros The product is great. I feel like we are getting exactly what we sold on. Getting all streams of communication in one portal, having adaptive AI models for guest responses, and increasing revenue through upsells has been great so far. Cons I don't have any major cons about the system. The only request I'm excited to be released in the two way communication between the PMS and Enso. Alternatives considered [Conduit](https://www.capterra.com/p/10015689/Conduit/)[Besty](https://www.capterra.com/p/10024260/Besty/) Reason for choosing Enso Connect Relationship with team, pricing, ease of use, revenue guarantee. Review Source Response from Enso Connect June 3, 2026 Hey Matt, Unified comms, smarter AI, more revenue - glad it's all clicking for your team. And the fact that your guests are already adapting quickly says a lot! Two-way PMS sync is very dependent on each PMS; we support this for 80% of our PMS. We're hoping to make it work with the one you have as well, of course! Really excited to keep building on this with you and thank you for your trust in Enso! - The Enso Team LK Liz K. Reservation Agent Hospitality Used the software for: 6-12 months ### "All-In-One Guest Communication & Automation" November 17, 2025 5.0 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review Source Response from Enso Connect January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" October 14, 2025 2.0 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review Source Response from Enso Connect October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team ML Mike L. Operator Hospitality Used the software for: 2+ years ### "Apartment Hotel : Enso delivers seamless operation, automation and incremental revenues " June 8, 2026 5.0 We've been working closely with Enso for the last 3 years and their commitment to product development and 24/7 client support has been incredible. Fantastic team ... awesome product !! Pros Unified inbox with AI autopilot which handles almost all of our guest comms. Boarding pass guest verification, including processing the security deposit process which then provides "Unlock door" mobile feature with our Asa Abloy key & card less entry locks. This year we rolled out the early check-in / late check out options via the boarding pass which have been transformational in driving significant incremental revenue. We LOVE Enso :) Cons None. Yes, there have been a few occasional bugs but these are always resolved quickly by their team Review Source Bertwin S. Interim Hospitality Manager Hospitality Used the software for: 6-12 months ### "Use EnsoConnect to make your life easy!" January 29, 2026 5.0 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review Source Response from Enso Connect February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team TB Trey B. Owner Real Estate Used the software for: Less than 6 months ### "We love Enso! " August 1, 2025 5.0 It has been amazing from day one to present. We are very happy with the progression and our experience. Pros 1\. The value for the money is worth it. 2. The customer support is amazing! \[sensitive content hidden\] does a great job and is thorough with responses. 3. \[sensitive content hidden\], the onboarding specialist is phenomenal! He is incredibly knowledgeable and is always available for questions and spends as much time as needed to make sure you are equipped to run the platform! 4. The ease of use is so much better than other platforms I have used. 5. We have had very little issues with performance or speed! 6. Our guests love the Boarding Pass and complete communication. Cons We wish that Enso would also control thermostat features and we wish we had the option to set up custom permanent lock codes. Switched from [Lynx](https://www.capterra.com/p/199486/Lynx/) Clunky user interface. Difficult to manage communications across multiple properties. Review Source Response from Enso Connect August 11, 2025 Hey Trey, Thanks so much for the kind words! It’s great to hear you’re enjoying the platform and that our team has made a positive impact! This is the kind of value we love seeing :) We appreciate the feedback on thermostat control and custom permanent lock codes - good news... it's something we are working on really soon, you should see it shortly in your account! Stay tuned!! - The Enso Team TC Tom C. Owner Real Estate Used the software for: Less than 6 months ### "Essential tool for any short term let host" February 11, 2026 5.0 Really impressed, lots of great features and tech, amazing support through Felipe, would highly recommend to any hosts. Pros I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build. Cons Getting my head around the AI, although that is my issue and just generally onboarding, which again is my issue. Alternatives considered [Happy Guest](https://www.capterra.com/p/10035066/Happy-Guest/) Reason for choosing Enso Connect Had friends who used it, prices showed in pounds not dollars, it looked a better product Review Source Response from Enso Connect February 19, 2026 Hi Tom, Thank you so much for sharing this awesome review, and for choosing Enso - we’re excited to keep supporting you. We're actively working on AI solutions that will remove onboarding completely; that's a big goal for us, and we love to hear that you can automate all of your different types of workflows! - The Enso Team VH Vladimir H. Project coordinator Hospitality Used the software for: 1-2 years ### "General opinion" July 8, 2025 5.0 I am pleased with the platform especially with the recent updates of the inbox and the CRM menu - more functionalities included. Pros The Boarding Pass feature - there is a huge potential for development which can result in positive feedback from guests. Cons Boarding pass limitations. Can only purchase upsells once (adding a shopping cart could also be very useful). Switched from [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) Looking for better capabilities and wider opportunities. Review Source Response from Enso Connect July 11, 2025 Hey Vladimir, Thanks so much for your feedback - great to hear the inbox and CRM updates are adding value, and that you're seeing strong potential in the Boarding Pass! We really appreciate you pointing out the current limitations, especially around upsells. The idea of adding a shopping cart is a great one - it’s a smart way to enhance guest convenience and increase conversion, and it’s something we’ve flagged for future development. Appreciate your input - it really helps shape what we build next. - The Enso Team CO Chen O. Founder Hospitality Used the software for: 1-2 years ### "Recommended every day of the week and twice on Sunday!" June 10, 2026 5.0 Superb! Great product which is easy to use and constantly evolves. Amazing customer service by very dedicated team. Pros It was one of the best decisions I've made. It easily pays for itself and, more than that, generates significant revenue for our business. Customer service is great and the guest experience is elevated. Cons We had some pushback from guests in regards to deposits but once you figure out how to communicate this procedure to your guests, it's all sorted. Review Source AD Anthony D. owner Real Estate Used the software for: Less than 6 months ### "Saving time with Enso Connect" May 14, 2026 5.0 So far our overall experience with Enso Connect has been 5 Star, from the beginning their process to get started is top notch Pros i really like the way Enso Connect has made my life much easier, we are saving so much time on a daily basis just by having their program ai answering almost all the questions that guest ask daily, Enso connect is totally worth every penny. Cons for us there is nothing not to like about Enso Connect and their complexity,Enso Connect has made things much easier for us Review Source Response from Enso Connect May 25, 2026 Hi Anthony, Thanks for sharing this - it means a lot! We’re really glad to hear your experience has been smooth from the start. We’re committed to keeping that momentum going as you continue using the platform. Appreciate the support! - The Enso Team FD Frank D. Subdirector de operaciones Hospitality Used the software for: Less than 6 months ### "Recomendados x100" August 9, 2025 5.0 Muy buena, la atención de \[contenido sensible oculto\] ha sido de 10, se nota que ponen al cliente en el centro de todo y eso se nota Pros Me ha gustado todo, aún tienen camino por delante pero nos han ayudado enormemente a simplificar nuestras operaciones. Cons Las limitaciones que tienen de sincronización con avantio y con Baintex, proveedores de uso indispensable para nosotros. Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing Enso Connect Por facilidad de uso, IA e integración con los servicios que ya usamos. Review Source Response from Enso Connect August 11, 2025 Hey Frank, Thanks so much for the feedback! Great to hear the platform has helped simplify your operations, and that our team’s support has made a positive impact. We appreciate you sharing the challenges with synchronizing Avantio and Baintex - we’ll share this with our product team as we continue improving integrations. If you have any direct feedback on Avantio, we’d love to hear it. They’ve been incredibly receptive, and our collaboration with their team has made the partnership both fast-moving and mutually beneficial. Excited to keep building with your feedback! - The Enso Team SV Salvador V. Director Operativo Hospitality Used the software for: 6-12 months ### "Enso Connect Review" May 14, 2026 5.0 El seguimiento ha sido impecable, la plataforma está muy completa y se puede automatizar la mayoría de las cosas con lujo de detalle. Pros La atención al cliente y lo completo del boarding pass. Aún no lo hemos probado al cien, pero también nos emociona el tema de unlock door Cons La interfaz no es muy buena, tiene aún varios bugs. Ya hice varios comentarios de feedback con mi asesor. Review Source Response from Enso Connect May 25, 2026 Hey Salvador, Thanks for the kind words on the Boarding Pass; glad it's landing well for your team. Door unlock is coming soon, and we think you'll love it. We're also rolling out AI-powered content tools across the platform: automatic updates, edits, and suggestions that sharpen your guest communications over time. Core to what Enso is built on. More good stuff on the way. - The Enso Team Humberto D. Listing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excelente Atención al Cliente " July 22, 2025 5.0 Destaco el soporte que nos brindaron en todo momento. Principalmente a \[CONTENIDO SENSIBLE\] quien no sólo estuvo siempre atento a nuestras inquietudes en el onboarding, sino que también nos ayudó a configurar y en la puesta a punto de nuestro panel. Pros Enso connect, no sólo nos ayudó a mejorar nuestros procesos. También fueron de muy útiles para lograr mejorar nuestra comunicación con los Guests y asegurar las estadías de los mismos. Cons No veo grandes desventajas, es un software que tiene mucho potencial y está en constante crecimiento y mejora. Review Source Response from Enso Connect July 23, 2025 Hey Humberto, Thanks so much for the great feedback! We're glad Enso helped improve your processes and guest communication, and really appreciate the kind words about our support team - we’ll make sure they see this. Excited to keep growing with you! Let us know if there’s anything you need. - The Enso Team AV Arjan V. Founder Hospitality Used the software for: Less than 6 months ### "One of my best decisions last year" February 12, 2026 5.0 The onboarding and help of the customer support is great. Whenever needed. Very good and professional. Very helpfull. Pros Enso Connect helped Amsterdam Group Villa to bring the guest experience to the next level. The guest messaging, the boarding pass, upsells/extra services. It safes me a lot of time in communication with the guest messaging answering and people love the upsells. Cons The AI, simplicity, guest messaging all centered. Review Source Response from Enso Connect February 19, 2026 Hey Arjan, Thank you for sharing this. We’re glad Enso is helping elevate the guest experience - from messaging and the boarding pass to additional services - while saving you time on communication with AI. Thanks as well for the kind words about onboarding and support. We’re here whenever you need us! :) - The Enso Team JL Janet L. Administrator Hospitality Used the software for: Less than 6 months ### "Amazing customer service" August 19, 2025 5.0 Pros Enso Connect has been an excellent platform to work with. Their customer support team goes above and beyond, and the onboarding specialist I worked with was incredibly professional, patient, and thorough in walking me through the setup process. Cons The software itself offers a lot of functionality, making it easy to streamline operations and improve the guest experience. From automation to integrations, everything feels thoughtfully designed and efficient. Review Source Response from Enso Connect August 29, 2025 Hi Janet, Thanks so much for sharing this! We’re glad the onboarding and support team made the setup smooth, and it’s great to hear the platform is helping simplify operations and enhance the guest experience. That balance between power and ease of use is something we care about a lot, so it’s great to know it’s coming through in your day-to-day. Thanks for being part of the Enso community - we’re excited to keep building with you! - The Enso Team YK Yassen K. Head of Guest Relations and Reservations Hospitality Used the software for: 6-12 months ### "Enso is picking up steam!" July 9, 2025 5.0 Many customizable triggers for automated messages. Nice new dashboard with stats on many metrics. Great upsell features. Pros The boarding pass and upsells as well as Whatsapp integration and automated message flows are great. Cons AI assistant still not reliable in most cases. You are forced to group properties in groups of up to 200 to retain system stability, but that is a nice problem to have. :) Review Source Response from Enso Connect July 11, 2025 Hey Yassen, Thanks for the thoughful review! Great to hear that you're finding value in using Enso Connect! We appreciate you flagging the AI Assistant and grouping limits - we're actively working on improving both stability and reliability. Thanks again for the feedback, and let us know if there’s anything else we can support you with! - The Enso Team NC Nick C. IT Operations Manager Real Estate Used the software for: Less than 6 months ### "Great Guest Portal" January 23, 2025 4.0 Pros It was very easy to integrate with Guesty. Cons Not much, very good product. Great team and all. Review Source Response from Enso Connect June 25, 2025 Hey Nick, thanks for leaving a review! It’s great to hear the Guesty integration was smooth and that you’ve had a positive experience with our team and product overall. We appreciate the feedback - and if there’s ever anything we can do to support you further, just let us know! - The Enso Team Mark B. Founder Hospitality Used the software for: Less than 6 months ### "The crucial 3rd piece" January 18, 2023 5.0 I met \[sensitive content hidden\] at a STR conference in Austin. We got to chatting at a dinner event, and I was instantly intrigued by the software his company had developed. After seeing a demo the next day, I knew this was something we needed to integrate with.We are currently with Guesty for our PMS, and use Breezeway for task management. This is the final and crucial 3rd piece. Working with Oskar during onboarding was great. He's extremely patient, kind and knowledgable, and made the arduous process (of ANY software integration) smooth and seamless. Since integrating, the check-in and check-out experience for our guests has been SO much easier, and much more passive for us as a company. Guests have EVERYTHING they need at their fingertips in the form of the "boarding pass". It's amazing, it's beautiful, and it means that my staff and I can spend time working on more important things vs. answering questions that are now alleviated by the boarding pass. Where we once used Guesty's automated messaging for all template messages, we now use Enso. It allows us to cover more bases in sending both platform messages and SMS messages, making sure our guests get the info they need, when they need it.Last but certainly not least is the upsells feature. Being able to monetize and automate the early check-in/late check-out requests is HUGE. Pros The boarding pass! It puts a functional information tool in the hands of our guests, making for a seamless arrival and check-in experience. Cons Just waiting on new features to develop as they grow, which I am confident will happen (some of the ones I want are already in the works for release later this month!) Review Source Response from Enso Connect May 5, 2024 Hi Mark, Thank you so much for sharing your experience with Enso Connect! We're thrilled to hear that the boarding pass has been a game-changer for your guest arrival and check-in process. It's wonderful to hear about your positive onboarding experience. We strive to make the set up process as smooth and seamless as possible! If you ever need anything, please don't hesitate to reach out! - Francois jH jeanine H. manager Hospitality Used the software for: Less than 6 months ### "5 Star Review" May 2, 2024 5.0 Easy to use, great customer service, would highly recommend Pros Easy to use, increase in revenue stream, guest experience/satisfaction Cons What I have come across thus far is I can’t edit the guest journey via phone. Review Source Response from Enso Connect May 3, 2024 Hey Jeanine, Thank you so much for your review! This means the world to everyone on the team. We're here to help you scale your business, so if there is anything you need, please don't hesitate to reach out! As for your feedback on the guest journey editor for mobile, we'll look into this - it's difficult on a small screen size to fit all of the capabilities. - Francois Sebastian M. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best! Elevated Our Guest Experience and Workflow" July 14, 2025 5.0 Overall, Enso Connect is a powerful platform with a lot of potential. Once we got through the initial learning curve, it really helped streamline our operations and enhance the guest experience. The automations, upsell features, and communication flows saved us time and made our process feel more polished and professional. There’s still room to improve on onboarding and reliability, but the team has been responsive and open to feedback. It’s a strong solution for operators looking to scale smartly. Pros The interface is clean and intuitive, which made it easy for our team to adopt. I really liked the automation features—especially the smart guest journey flows and the ability to customize communication based on guest behavior. The integration with our existing tools was seamless, and it gave us more control over upsells, check-in instructions, and guest verifications all in one place. It’s a solid platform for scaling operations without adding more manual work. Cons The setup process felt a bit overwhelming at first, there were a lot of features to configure, and it took some time to fully understand how everything worked together. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) operto sucks and glitched all the time!! Review Source Response from Enso Connect January 26, 2026 Hey Sebastian, Thanks for sharing your experience. We’re glad to hear the platform was easy for your team to adopt and that the automations, integrations, and guest journeys are helping you scale more efficiently. We appreciate your honesty about the initial setup feeling overwhelming - that’s helpful feedback, and we’re actively working on making onboarding clearer and more guided. Thanks as well for noting the team’s responsiveness; listening and improving is a big focus for us. We’re excited to keep supporting your growth :) - The Enso Team Malek B. Digital Marketer Hospitality Used the software for: 2+ years ### "Un outil indispensable pour optimiser la gestion des invités et augmenter les revenus" August 28, 2025 5.0 Notre expérience avec Enso Connect a été très positive. La mise en place est intuitive, le support est excellent, et la plateforme nous fait gagner un temps précieux au quotidien. Grâce à l’automatisation des messages, à l’intégration fluide avec les canaux de réservation, et aux fonctionnalités avancées comme l’upselling, nous avons pu professionnaliser encore davantage notre gestion et améliorer la satisfaction client. Enso est devenu un pilier de notre écosystème technologique. Pros La fonctionnalité d’upsell est particulièrement puissante : elle permet de générer des revenus supplémentaires tout en répondant aux besoins des clients de manière proactive. Un vrai plus pour optimiser chaque séjour ! Cons Honnêtement, aucun inconvénient majeur à signaler jusqu'à présent. L’outil évolue constamment et l’équipe est très réactive aux retours. Review Source Response from Enso Connect January 26, 2026 Hey Malek, Thank you so much for sharing this - we’re really glad to hear Enso has become a core part of your tech stack. It’s great to know the upsell tools, automations, and integrations are helping you save time, drive additional revenue, and elevate the guest experience. We also appreciate the kind words about our support team and the pace at which the platform continues to evolve. Feedback like yours helps guide what we build next. Thanks again for trusting Enso Connect - we’re excited to keep growing together! - The Enso Team Gustavo B. GENERAL MANAGER Hospitality Used the software for: Less than 6 months ### "Game Changer for my business" July 25, 2025 5.0 I would consider the overall experience very good, they delivered on their promise as far as functionality, I am on my first month and can't comment on the yearly ROI, however they do offer a guarantee if ROI is not achieved which gives me an extra peace of mind. Pros ENSO Connect has been a game-changer for my short-term rental business. What I love most is the ability to consolidate all guest messages from multiple platforms into one unified inbox—huge time saver! On top of that, the upsell feature allows me to offer add-ons seamlessly, boosting revenue while enhancing guest experience. Highly recommend for any host looking to streamline operations and grow profits. As a side note I would add that \[sensitive content hidden\] made a huge difference on my experience, he was not always available to help me with any bugs, but also very competent at his work, I really recommend working with him. Cons I want to use the code generator feature, however they charge extra for that. The interface also could be a little bit more friendly specially where we approve guest upsell request, there should be a control panel for that. Also it does not update a reservation automatically when upsell for extra nights are purchased. Review Source Response from Enso Connect August 11, 2025 Hey Gustavo, Thanks so much for the thoughtful review! We're glad to hear Enso’s been a game-changer and that the unified inbox and upsells are saving you time and boosting revenue. Can't wait for you to see some of the new AI features we're releasing there soon. We’ll be sure to share your kind words with the team! Appreciate the feedback on the upsell interface - we agree it could be more intuitive, and we've passed it along to the product team; stay tuned on some updates for this. Excited to keep supporting your growth! - The Enso Team SM Stanley M. Director Real Estate Used the software for: 6-12 months ### "Enso has revolutionised my business! Special thanks to \[sensitive content hidden\]!" July 9, 2025 5.0 My overall experience has been incredible. Once I got past the initial learning curve, everything just fell into place. The platform is powerful and has made a real difference in how we run our short-term rentals. What stood out the most was the world class support especially from \[sensitive content hidden\]. His attention to detail, patience, and willingness to go above and beyond made all the difference. You can tell the team genuinely cares about helping you succeed. Couldn't be happier with the experience! Pros Absolutely amazing! The amount of extra revenue you can generate is honestly ridiculous. What I love most is how much it simplifies everything from guest communication to deposits and check-ins. It makes our whole operation run smoother and saves us so much time. Guests also seem to really appreciate how seamless the experience is. Plus, the support team has been super helpful any time we’ve had questions especially my guy \[sensitive content hidden\]! Overall, it's been a game changer for us. Cons It was a little tricky to understand at the start there’s definitely a bit of a learning curve. But once I reached out to their amazing customer support, everything started to click. They were super patient and walked me through it, so now it’s smooth sailing. Review Source Response from Enso Connect July 11, 2025 Hey Stanley, Thank you so much for this amazing review! We’re glad to hear that Enso has had such a strong impact on your operations - simplifying communication, deposits, and check-ins, while also helping drive real revenue. It’s great to know your guests are noticing the difference too! We understand that getting started can come with a bit of a learning curve, and we truly appreciate your patience. We're actively working on making the platform even more intuitive and self-serve to ensure a smoother experience. In the meantime, we’re glad our support team could assist and help make the transition easier for you. Thanks again for being part of the Enso community - we’re excited to keep supporting your growth! - The Enso Team Andrew L. CEO Hospitality Used the software for: 1-2 years ### "Enso raises guest experience standards and is a logical choice for any STR operator!" June 23, 2025 5.0 Positive -- I'd happily recommend Enso to any short-term rental, hotel, or vacation rental operators. Pros As a vacation rental operator with a 500+ unit portfolio, I am a big fan of Enso! It's a very helpful tool for curating the guest experience, with the ability to incorporate marketing, upsells, and centralized communication for a seamless trip experience. The Company is well funded with a top notch team of engineers and they execute consistently on improving the product roadmap, which gives me confidence that they'll continue staying on top of industry trends as they grow. Overall, Enso is a partner that we intend to grow with for the foreseeable future. Cons Not applicable as we've had only positive experiences with Enso thus far -- they're priced reasonably, onboarding was straightforward, and we have the corporate bandwidth to insert the necessary content to get the most out of the product. Review Source Response from Enso Connect June 25, 2025 Hey Andrew, thank you so much for this incredible review! It's great to hear that Enso has been able to support your team - especially at that scale - and that you see real value in the guest experience, marketing tools, and seamless communication. It means a lot to us to know you appreciate our team’s efforts and our commitment to staying ahead of the curve. We’re equally excited to keep growing alongside you and can’t wait to see what we can achieve together. If there’s ever anything you need, don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso Connect! :) - The Enso Team DA David A. CEO Hospitality Used the software for: 2+ years ### "A Thoughtful Partner with a Clear Vision and Long-Term Value" June 26, 2025 5.0 Our overall experience with Enso has been very positive. It’s a team that listens, that evolves, and that truly wants to bring value to operators like us. Their product keeps improving, and even if some things took time, the end result always aligned with our needs. We feel supported, understood, and part of a long-term vision that’s clearly ambitious but grounded in the reality of hospitality operations. Pros Enso is a company that truly understands the specific needs of the hospitality world. Their vision, rigor, and constant drive to improve the guest experience are things we genuinely connect with. What we appreciated most was their ability to adapt, stay attentive, and implement real solutions even if things sometimes take time. In the end, the results are there, and you can feel their genuine commitment to building something solid and long-term. Cons Like with any growing tech company, there were moments where things took longer than expected or required some follow-ups. Review Source Response from Enso Connect July 3, 2025 Hey David, Thank you so much for this thoughtful and generous review - it really means a lot to us. We’re incredibly grateful to work with partners like you who not only understand the realities of hospitality operations but also share our belief in long-term, thoughtful innovation. If there’s ever anything more we can do to support your team, we’re here. Thanks again for choosing Enso Connect. - The Enso Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.