--- title: "Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Enso Connect the right Property Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275827/Enso-Connect/reviews/" page_type: "reviews" language: "en" --- Enso Connect 4.8 (67) [View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Enso Connect Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Margaret M OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Awesome experience, verification of guests and secondary spend made seamless, guest trust Enso verify their ID and pay deposits with no questions asked, very smooth process, increased revenue and creates happier guests and less complaints“ July 20, 2026 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade.“ October 14, 2025 JO John O Business DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Enso allows us to offer concierge services and curated local experiences, giving guests an enhanced vacation experience while creating additional revenue opportunities through upsells and partnerships.“ August 13, 2026 BM Brian M CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link.“ June 23, 2025 JO John O Business DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We've generated tens of thousands of dollars in additional revenue through the platform, creating meaningful value for both our company and our property owners.“ August 13, 2026 DS Derrick S Managing partnerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.“ June 20, 2025 AD Anthony D ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “i really like the way Enso Connect has made my life much easier, we are saving so much time on a daily basis just by having their program ai answering almost all the questions that guest ask daily, Enso connect is totally worth every penny.“ May 14, 2026 GZ Gurgen Z CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Such practices may follow the letter of the law but certainly fail the test of ethics. With so many customer-friendly alternatives available today, I strongly advise against using EnsoAI for anyone in property management or hospitality.“ May 3, 2025 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diego T. CEO Hospitality Used the software for: Less than 6 months ### "Amazing Platform and an Even Better Team" August 11, 2026 5.0 Enso Connect has been an excellent partner for us. From giving us an opportunity as a growing startup to providing an amazing onboarding experience and exceptional customer success management, we’ve felt supported throughout the entire process. The platform has been great, but the people behind it are what have really stood out to us. We’re very happy with our experience and look forward to continuing to grow with Enso Connect. Pros Our experience with Enso Connect has been great from the very beginning. As a startup, we really appreciate that their team was willing to work with us and give us an opportunity to use their platform as we grow. The onboarding experience has been amazing, and their Customer Success team has been exceptional. They’ve been responsive, supportive, and genuinely invested in helping us get the most out of the platform. Cons The only downside for me is that there isn’t a dedicated desktop app, which can be a little inconvenient at times. That said, I understand how the platform is designed to work, so it hasn’t been a major issue. Honestly, I’m mainly mentioning this because the review requires a con—our overall experience has been extremely positive. Alternatives considered [Besty](https://www.capterra.com/p/10024260/Besty/) Reason for choosing Enso Connect It was diferente from the first call it has a better interface as well and overall looks more professional and better structured. Switched from [Conduit](https://www.capterra.com/p/10015689/Conduit/) Not strat up friendly, for small companys in development Review Source Response from Enso Connect August 21, 2026 Hey Diego, Really glad Enso has been such a strong fit from the start, and that the team has been there every step of the way. Supporting growing businesses is something we genuinely care about, so this means a lot. On the desktop app, we're actively working on scoping that out, so stay tuned! - The Enso Team JO John O. Business Development Real Estate Used the software for: 6-12 months ### "A Powerful Revenue and Guest Experience Solution - Worth the Investment" August 13, 2026 5.0 Our overall experience with Enso has been excellent. From the beginning, their team has been there every step of the way, providing knowledgeable support and helping us get the most out of the platform. One of the biggest surprises was the additional revenue opportunities. We didn't realize how much untapped income was available until Enso showed us new ways to monetize the guest experience. The platform has generated meaningful additional revenue while also enhancing the value we provide to our property owners. Enso has also elevated the guest experience by allowing us to offer concierge services and curated local experiences, creating a better stay for guests while generating additional income. Overall, it's been a worthwhile investment that has benefited both our business and our customers. Pros Outstanding Customer Support – \[sensitive content hidden\] has been exceptional to work with. She is knowledgeable, responsive, and genuinely invested in helping us achieve our goals and maximize the platform's capabilities. Revenue Generation – Enso has proven to be a worthwhile investment. We've generated tens of thousands of dollars in additional revenue through the platform, creating meaningful value for both our company and our property owners. Elevated Guest Experience – Enso allows us to offer concierge services and curated local experiences, giving guests an enhanced vacation experience while creating additional revenue opportunities through upsells and partnerships. Cons Infreqeuntly, the platform experienced downtime or certain features did not load properly. It would be beneficial to have an emergency after-hours and weekend support line for urgent issues that require immediate assistance. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Switched to Streamline PMS, and their messaging was not functional. Switched for the messaging, delighted by the boarding passes and revenue. Review Source Response from Enso Connect August 21, 2026 Hey John, Tens of thousands in additional revenue, elevated guest experience, and concierge services all running through the platform - really glad Enso has delivered on all fronts. We'll be sure to pass along the kind words to the team! On support - we're always here! Our team is set up to assist 24/7, so whenever something comes up, don't hesitate to reach out via the little blue bubble on the left hand side and we'll be in touch within less than 30min; that said a phone line would be a great addition as well; we'll look into that... Thank you for partnering with us! - The Enso Team SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" October 14, 2025 2.0 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review Source Response from Enso Connect October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team Blake H. CEO Real Estate Used the software for: 6-12 months ### "Instrumental as We've Scaled Past 350 Properties" June 26, 2026 5.0 Our overall experience with Enso Connect has been excellent. As we've grown to manage more than 350 vacation rental properties, the platform has helped us streamline guest communication, improve the guest experience, and unlock additional revenue through upsells. Enso Connect has become an important part of our technology stack, and we would confidently recommend it to other professional vacation rental managers. Pros Enso Connect has been a valuable partner in helping Triad Vacation Rentals deliver a better guest experience at scale. Enso Connect has helped us automate guest communication, deliver a polished digital guidebook experience, and create new revenue opportunities through upsells. The platform is intuitive, the team is responsive, and they consistently ship meaningful improvements. Cons Like any platform, there are occasional integration limitations with third party property management systems that can impact certain features. Outside of that, our experience has been very positive. Switched from [Conduit](https://www.capterra.com/p/10015689/Conduit/) Damage waiver and guidebook features were not available on Conduit. Review Source Response from Enso Connect July 13, 2026 Hey Blake, 350+ properties and Enso is a core part of how you operate - that means a lot to us! :) Really glad the automated comms, guidebooks, and upsells have all come together to elevate the guest experience at that scale. We're continuously improving integrations across the board too, so lots more to come. Thanks for the kind words and for trusting us to grow with you! - The Enso Team AJ AJ J. Marketing Coordinator Hospitality Used the software for: 6-12 months ### "Best in the Business!" June 15, 2026 5.0 Our company has loved being able to use Enso Connect for guest experiences and communication! Building a fully automated guest messaging system has helped guests get in and get out hands free. Their upsells feature has almost tripled our sales! Pros They have an incredible customer support team! Easy to talk with and set up face to face meetings with. They are quick to answer and willing to help solve any issue you encounter. Cons Their platform is still green in the backend in terms of data management although they are proactive in fixing it, with their team actively working on making improvements and updates! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Enso Connect More robust features in the boarding pass that Guesty could not offer. Review Source Response from Enso Connect June 25, 2026 Hey AJ, Upsells nearly tripling your sales and a fully hands-free guest experience - love hearing it! Really glad the automated messaging and boarding pass have made such an impact. Exciting things ahead on the platform too. Thanks for being part of the Enso community! - The Enso Team Matthew S. Chief Operating Officer Hospitality Used the software for: Less than 6 months ### "Great product!" May 21, 2026 5.0 Adapting to a new system is never easy. There will never enough training or planning. Knowing you will have hiccups in missed processes or confusion will help the process. Overall, the guests are adapting quickly and our guest services team LOVES the product. Really excited for how this can continue to improve guest satisfaction. Pros The product is great. I feel like we are getting exactly what we sold on. Getting all streams of communication in one portal, having adaptive AI models for guest responses, and increasing revenue through upsells has been great so far. Cons I don't have any major cons about the system. The only request I'm excited to be released in the two way communication between the PMS and Enso. Alternatives considered [Conduit](https://www.capterra.com/p/10015689/Conduit/)[Besty](https://www.capterra.com/p/10024260/Besty/) Reason for choosing Enso Connect Relationship with team, pricing, ease of use, revenue guarantee. Review Source Response from Enso Connect June 3, 2026 Hey Matt, Unified comms, smarter AI, more revenue - glad it's all clicking for your team. And the fact that your guests are already adapting quickly says a lot! Two-way PMS sync is very dependent on each PMS; we support this for 80% of our PMS. We're hoping to make it work with the one you have as well, of course! Really excited to keep building on this with you and thank you for your trust in Enso! - The Enso Team Margaret M. Owner Hospitality Used the software for: Less than 6 months ### "Why didn't I start using Enso sooner?" July 20, 2026 5.0 Awesome experience, verification of guests and secondary spend made seamless, guest trust Enso verify their ID and pay deposits with no questions asked, very smooth process, increased revenue and creates happier guests and less complaints Pros Best software to used with serviced accommodation, increased secondary spend, pays for itself and more within the first month, amazing support from day one making set up painless. Cons Nothing, only wish I had started using Enso sooner, secondary spend income increased immediately..... Review Source Response from Enso Connect July 30, 2026 Hi Margaret, Paying for itself within the first month with additional revenue increasing right away - that's a great start! Really glad guest verification, security deposits, and upsells are all running smoothly and that your guests are trusting the process. That's when you really start to see what the platform can do - and it only gets better from here. - The Enso Team GC Georgia C. Guest Experience Manager Hospitality Used the software for: 1-2 years ### "Great service from Enso!" August 26, 2026 5.0 From the start I found the team very helpful especially when needing to change things on our account. I think training videos during the onboarding process would be handy since not everyone is great with technology. Whenever I have an issue i feel the team always tries to fix this for us as best they can and they follow up too which is great. The AI chat feature is great as you can ask quick questions and get answers. Its always a pleasure to speak/email any of the Enso team. Pros I like how it streamlines the guest digital journey. It allows us to keep everything in one place such as guidebooks, deposits and waivers. Which in turn builds a better experience for our guests. Cons Multi bookings are not so easy to manage. All the boarding passes are linked if booked under one name which can be challenging if you have multiple people checking into different places. Review Source Response from Enso Connect September 10, 2026 Hey Georgia, Guidebooks, deposits, waivers, and the full guest journey all in one platform - love that it's building a better experience for your guests! Multi-booking management is great feedback and something we're actively working to improve. On the setup side, we'll continue to invest in people because that's the best way to get the most out of your tech stack; but we have some exciting AI onboarding system coming out very soon! - The Enso Team MRP Millie Rose P. Head of Guest Experience and Client Relations Hospitality Used the software for: Less than 6 months ### "Seamless experience thanks to our wonderful account manager!" August 7, 2026 5.0 The overall experience has been totally seamless. From onboarding to launch \[sensitive content hidden\] has supported my and my team each step of the way. I was able to feel confident launching this for our guests and confident in the experience they were going to receive. Pros The best part about ENSO has been the onboarding process. \[sensitive content hidden\] has been our account manager and has been there with help and information every stap of the way. This has been the first project I've led within my company and I truly believe the success has come from the support of \[sensitive content hidden\] The software itself is also fantastic, it is already streamlining our guest experience and generating revenue. I could not recommend ENSO more. Cons Genuinely nothing! I am yet to encounter any faults. This is all thank you to \[sensitive content hidden\] and the ENSO team! Review Source Response from Enso Connect August 21, 2026 Hi Millie Rose, Really glad the onboarding process set such a strong foundation and that the platform is already streamlining the guest experience and generating revenue. We'll be sure to pass along the kind words to the team! - The Enso Team AC Alexis C. Development Director Hospitality Used the software for: Less than 6 months ### "Great and very complete system" July 16, 2026 5.0 Long process at the beggining, but once everything is set up, the plaform is great. We love that most of the process that we were doing manually before are now completely automatic (security deposit for our last minute booking etc.) Pros Easy onboarding process with \[sensitive content hidden\] (without him we couldn't have it set up on time) Very complete plaform with super nice automatic features that save time to our team. Cons Platform is not super easy to understand at first. Could be more ergonomic. Also, it's a very long process to have everything set up, takes weeks. Review Source Response from Enso Connect July 23, 2026 Hey Alexis, So glad you're up and running and seeing results already! Wait until you see the content update we're about to announce; it's going to make setup instant, powered by AI. Thank you for partnering with Enso! - The Enso Team Malek B. Digital Marketer Hospitality Used the software for: 2+ years ### "Un outil indispensable pour optimiser la gestion des invités et augmenter les revenus" August 28, 2025 5.0 Notre expérience avec Enso Connect a été très positive. La mise en place est intuitive, le support est excellent, et la plateforme nous fait gagner un temps précieux au quotidien. Grâce à l’automatisation des messages, à l’intégration fluide avec les canaux de réservation, et aux fonctionnalités avancées comme l’upselling, nous avons pu professionnaliser encore davantage notre gestion et améliorer la satisfaction client. Enso est devenu un pilier de notre écosystème technologique. Pros La fonctionnalité d’upsell est particulièrement puissante : elle permet de générer des revenus supplémentaires tout en répondant aux besoins des clients de manière proactive. Un vrai plus pour optimiser chaque séjour ! Cons Honnêtement, aucun inconvénient majeur à signaler jusqu'à présent. L’outil évolue constamment et l’équipe est très réactive aux retours. Review Source Response from Enso Connect January 26, 2026 Hey Malek, Thank you so much for sharing this - we’re really glad to hear Enso has become a core part of your tech stack. It’s great to know the upsell tools, automations, and integrations are helping you save time, drive additional revenue, and elevate the guest experience. We also appreciate the kind words about our support team and the pace at which the platform continues to evolve. Feedback like yours helps guide what we build next. Thanks again for trusting Enso Connect - we’re excited to keep growing together! - The Enso Team WA William A. Responsable de zone Real Estate Used the software for: 6-12 months ### "Enso Connect review" June 30, 2026 5.0 Pros L'équipe est très réactive et les améliorations logiciels sont fréquentes. Nous gagnons un temps précieux grâce à cet outil. Cons Le fait de devoir mettre à jour dans différentes langues à chaque fois est un peu chronophage mais il semble qu'il y a eu une mise à jour récente. Review Source Response from Enso Connect July 13, 2026 Hey William, Really glad the platform is saving your team time and that you're seeing the improvements roll out regularly! On the language side - we just shipped automatic AI translations for each of your content pieces; and we have more improvements to this coming out shortly. Stay tuned! - The Enso Team CN Christopher N. Daily Operation Manager Hospitality Used the software for: 2+ years ### "So glad we choose Enso!" June 24, 2025 5.0 Overall, our experience with Enso has been highly positive. The time it has saved us is invaluable, their customer service is top-notch, and we appreciate the fact that they don't settle and are constantly innovating. Pros I love that once it's set up, the upkeep is very minimal, and the time that is saved through automation is invaluable. Cons The way the messages are currently organized is confusing, not user-friendly, and could use some tweaking. Review Source Response from Enso Connect June 26, 2025 Hey Christopher, it means a lot to hear that Enso has been a real time-saver for you and that our team’s support and ongoing updates have made a positive difference. Our goal is always to make your day-to-day easier, so knowing that setup and automation have helped streamline things is exactly what we aim for. We also really appeciate your honest feedback about the message layout. It’s so important to us that the platform feels intuitive and easy to navigate, and we’ll absolutely look into making it more user-friendly. Your experience is our top priority, so if there’s anything specific you’d like to see, or any other ideas you’d like to share, please don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso. We’re excited to keep improving and making sure you get the most out of the platform! - The Enso Team EK Emma K. CEO Hospitality Used the software for: Less than 6 months ### "5 ⭐️ service! Very pleased " July 4, 2025 5.0 Excellent friendly service. Fast responses when we had any questions. If we had any concerns and we raise these, they will always responded to really quickly. Pros How easy it is to navigate. How efficient it is to copy information across various property so you don’t have to keep inputting over and over again. Cons The setting up, although it’s been quicker than we expected! It takes a bit of time because you have to doublecheck and cross reference everything but overall it’s been a good experience. Review Source Response from Enso Connect January 26, 2026 Hey Emma, Thanks so much for sharing this! We’re glad to hear the platform’s been easy to navigate and that carrying details across properties has helped cut down on manual work. We appreciate your note on setup as well - getting everything checked and aligned can take some time, but it’s great to hear the experience was still a positive one overall. We’re glad our team has been quick to help when needed. We’re happy to have you with us and look forward to continuing to support you. - The Enso Team VM Vanessa M. Director Hospitality Used the software for: Less than 6 months ### "Muy satisfechos, la carga de trabajo ha disminuido muchísimo" June 4, 2026 5.0 Muy satisfechos. Nos está facilitando la comunicación con los huéspedes, reduciendo la carga de trabajo, estamos muy contentos. Pros Nos está facilitando la comunicación con los huéspedes, reduciendo la carga de trabajo, estanmos muy contentos. Cons Hemos tenido algunos problemas de sincronizacion de reservas, nada muy importante, la verdad. En general muy bien. Review Source Response from Enso Connect June 11, 2026 Hey Vanessa, Really glad to hear the AI messaging and platform is making guest communication smoother and taking some of the work off your team! Really happy to have you on board. - The Enso Team ZH Zeli H. Manager Real Estate Used the software for: Less than 6 months ### "A \[sensitive content hidden\] Experience with Enso Connect" September 4, 2025 5.0 My experience with Enso Connect has been fantastic! \[sensitive content hidden\]’s expertise shines through in every aspect, from the ease of use to the excellent value for money. It’s made managing everything so much simpler, and I’m truly impressed by the effort put into it. Pros I absolutely loved how seamless and intuitive Enso Connect is—huge thanks to \[sensitive content hidden\] for his customer support skills and knowledge of the system that make it such a joy to use! Cons There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate Review Source Response from Enso Connect September 15, 2025 Hi Zeli, Thanks so much for this wonderful review! We’re really glad to hear Enso Connect has made managing things simpler and more intuitive for you. We’ll be sure to pass your feedback along to the team - they’ll really appreciate it. And thank you for flagging the filter settings in messaging. That’s helpful input, and we’ll continue working on making that experience smoother. Thanks again for sharing your experience - we’re excited to keep supporting your growth! - The Enso Team BM Brian M. CEO Hospitality Used the software for: 1-2 years ### "Chief Executive Officer" June 23, 2025 5.0 Pros What I like most about Enso Connect is the flexibility of guest messaging options and the overall boarding pass. Cons What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link. Review Source Response from Enso Connect June 25, 2025 Hey Brian, thanks for the feedback - it's great to hear you're liking our new inbox and the boarding pass! And I appreciate you flagging the custom link issue. That’s actually something our team is already actively working on, so we’ll keep you updated on the progress. In the meantime, if there’s anything else you’d like to see or any other feedback you’d like to share, please don’t hesitate to reach out - we’re here to listen and help! - The Enso Team IV Iris V. Owner Hospitality Used the software for: Less than 6 months ### "Great product, great customer service!" July 14, 2025 5.0 Amazing so far! Customer service is wonderful, thats very important to me. And I like to product very much. Still need to be a pro, but I am learning every day. Pros Upsell is great, especially the deposit! Guest communication is in one overview/ chat and that is great for a good overview and to read what colleagues have discussed with guests. Cons The messages aren't always synced which can be annoying. But overall, I can say I am happy to Enso Connect! Review Source Response from Enso Connect July 18, 2025 Hi Iris, Thanks so much for the great review! Glad to hear the upsells and guest communication are working well, and really appreciate your kind words about our support. We’re working on improving message sync and making the platform more intuitive and self-serve. We also have help articles and other resources available anytime - and of course, we’re here if you need anything! - The Enso Team KG Kerri G. CEO and Co-Founder Hospitality Used the software for: 1-2 years ### "Enso Elevates our Guest Experience & Engagament" March 15, 2024 5.0 10 out of 10. Even when I do have a glitch in the system, the support and client success team is on it and always escalate getting a resolution for me. Pros That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business. Cons The platform updates can be communicated more proactively, but they are getting better! Reason for choosing Enso Connect 3 reasons: 1. Enso met more of the guest experience requirements that I had, 2. The engagement of the client success team pre-purchase (and they have not disappointed post-purchase) 3. Their robust roadmap. Review Source Response from Enso Connect May 5, 2024 Hey Kerri, Thank you for sharing your experience with Enso! We're thrilled to hear that our platform has elevated your guest experience and operational efficiency. Your feedback about proactive communication on updates is noted, and we're committed to improving that area - we've recently made some updates to our internal notification system that should in part address this! We're glad to know that our support and client success teams have been responsive and helpful for you. We appreciate your trust in us and look forward to continuing to meet your needs with our robust roadmap. - Francois Mark B. Founder Hospitality Used the software for: Less than 6 months ### "The crucial 3rd piece" January 18, 2023 5.0 I met \[sensitive content hidden\] at a STR conference in Austin. We got to chatting at a dinner event, and I was instantly intrigued by the software his company had developed. After seeing a demo the next day, I knew this was something we needed to integrate with.We are currently with Guesty for our PMS, and use Breezeway for task management. This is the final and crucial 3rd piece. Working with Oskar during onboarding was great. He's extremely patient, kind and knowledgable, and made the arduous process (of ANY software integration) smooth and seamless. Since integrating, the check-in and check-out experience for our guests has been SO much easier, and much more passive for us as a company. Guests have EVERYTHING they need at their fingertips in the form of the "boarding pass". It's amazing, it's beautiful, and it means that my staff and I can spend time working on more important things vs. answering questions that are now alleviated by the boarding pass. Where we once used Guesty's automated messaging for all template messages, we now use Enso. It allows us to cover more bases in sending both platform messages and SMS messages, making sure our guests get the info they need, when they need it.Last but certainly not least is the upsells feature. Being able to monetize and automate the early check-in/late check-out requests is HUGE. Pros The boarding pass! It puts a functional information tool in the hands of our guests, making for a seamless arrival and check-in experience. Cons Just waiting on new features to develop as they grow, which I am confident will happen (some of the ones I want are already in the works for release later this month!) Review Source Response from Enso Connect May 5, 2024 Hi Mark, Thank you so much for sharing your experience with Enso Connect! We're thrilled to hear that the boarding pass has been a game-changer for your guest arrival and check-in process. It's wonderful to hear about your positive onboarding experience. We strive to make the set up process as smooth and seamless as possible! If you ever need anything, please don't hesitate to reach out! - Francois DE Desiree E. Owner broker Real Estate Used the software for: 1-2 years ### "Enso connected " June 27, 2024 5.0 Great support though I don’t need them much Pros Automations management I need more time in the day Cons Pricing is a little high for the little properties I have Review Source Response from Enso Connect June 26, 2025 Hey Desiree, thanks so much for the feedback - it’s great to hear the automations are saving you time, and we appreciate you mentioning the support team too. I completely understand your thoughts on pricing; we're not stopping here though, we're reinvesting all of our revenue in continuing to innovate to keep driving your key KPIs. - The Enso Team DE David E. Owner Hospitality Used the software for: Less than 6 months ### "Enso is changing the game!" November 17, 2022 5.0 Pros Enso is changing the game! They integrate fully from rental agreements to deposits to guest verification to guest guidebooks and more! They're an essential tool to our "digital" guest experience! Cons Small bugs in operation (a guidebook might duplicate) but they are super responsive team and fix it immediately Review Source Response from Enso Connect May 5, 2024 Hey David, Thanks for the awesome review! We're thrilled to hear that Enso Connect is changing the game for you and integrating seamlessly into your rental processes. We've released updates to eliminate duplication bugs with our guidebook functionality, and we're glad our responsive team has been able to address these promptly. We're committed to providing you with a top-notch "digital" guest experience! - Francois ML Mike L. Operator Hospitality Used the software for: 2+ years ### "Apartment Hotel : Enso delivers seamless operation, automation and incremental revenues " June 8, 2026 5.0 We've been working closely with Enso for the last 3 years and their commitment to product development and 24/7 client support has been incredible. Fantastic team ... awesome product !! Pros Unified inbox with AI autopilot which handles almost all of our guest comms. Boarding pass guest verification, including processing the security deposit process which then provides "Unlock door" mobile feature with our Asa Abloy key & card less entry locks. This year we rolled out the early check-in / late check out options via the boarding pass which have been transformational in driving significant incremental revenue. We LOVE Enso :) Cons None. Yes, there have been a few occasional bugs but these are always resolved quickly by their team Review Source Response from Enso Connect June 17, 2026 Hey Mike, 3 years in and this kind of feedback still means everything to us - thank you! AI Autopilot handling all of your messages (or almost all of them), is what we love to hear! More revenue your way as well. This all makes us very proud. Here's to many more years ahead. We love working with you too; thank you for being a trusted partner! - The Enso Team LK Liz K. Reservation Agent Hospitality Used the software for: 6-12 months ### "All-In-One Guest Communication & Automation" November 17, 2025 5.0 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review Source Response from Enso Connect January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team Bertwin S. Interim Hospitality Manager Hospitality Used the software for: 6-12 months ### "Use EnsoConnect to make your life easy!" January 29, 2026 5.0 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review Source Response from Enso Connect February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.