--- title: "Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Enso Connect the right Hospitality Property Management solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275827/Enso-Connect/reviews/" page_type: "reviews" language: "en" --- Enso Connect 4.7 (62) [View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Enso Connect Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Margaret M OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Awesome experience, verification of guests and secondary spend made seamless, guest trust Enso verify their ID and pay deposits with no questions asked, very smooth process, increased revenue and creates happier guests and less complaints“ July 20, 2026 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade.“ October 14, 2025 AD Anthony D ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “i really like the way Enso Connect has made my life much easier, we are saving so much time on a daily basis just by having their program ai answering almost all the questions that guest ask daily, Enso connect is totally worth every penny.“ May 14, 2026 BM Brian M CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link.“ June 23, 2025 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests.“ October 14, 2025 ZH Zeli H ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate“ September 4, 2025 AJ AJ J Marketing CoordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Building a fully automated guest messaging system has helped guests get in and get out hands free.“ June 15, 2026 DS Derrick S Managing partnerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.“ June 20, 2025 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake H. CEO Real Estate Used the software for: 6-12 months ### "Instrumental as We've Scaled Past 350 Properties" June 26, 2026 5.0 Our overall experience with Enso Connect has been excellent. As we've grown to manage more than 350 vacation rental properties, the platform has helped us streamline guest communication, improve the guest experience, and unlock additional revenue through upsells. Enso Connect has become an important part of our technology stack, and we would confidently recommend it to other professional vacation rental managers. Pros Enso Connect has been a valuable partner in helping Triad Vacation Rentals deliver a better guest experience at scale. Enso Connect has helped us automate guest communication, deliver a polished digital guidebook experience, and create new revenue opportunities through upsells. The platform is intuitive, the team is responsive, and they consistently ship meaningful improvements. Cons Like any platform, there are occasional integration limitations with third party property management systems that can impact certain features. Outside of that, our experience has been very positive. Switched from [Conduit](https://www.capterra.com/p/10015689/Conduit/) Damage waiver and guidebook features were not available on Conduit. Review Source Response from Enso Connect July 13, 2026 Hey Blake, 350+ properties and Enso is a core part of how you operate - that means a lot to us! :) Really glad the automated comms, guidebooks, and upsells have all come together to elevate the guest experience at that scale. We're continuously improving integrations across the board too, so lots more to come. Thanks for the kind words and for trusting us to grow with you! - The Enso Team LK Liz K. Reservation Agent Hospitality Used the software for: 6-12 months ### "All-In-One Guest Communication & Automation" November 17, 2025 5.0 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review Source Response from Enso Connect January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" October 14, 2025 2.0 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review Source Response from Enso Connect October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team AJ AJ J. Marketing Coordinator Hospitality Used the software for: 6-12 months ### "Best in the Business!" June 15, 2026 5.0 Our company has loved being able to use Enso Connect for guest experiences and communication! Building a fully automated guest messaging system has helped guests get in and get out hands free. Their upsells feature has almost tripled our sales! Pros They have an incredible customer support team! Easy to talk with and set up face to face meetings with. They are quick to answer and willing to help solve any issue you encounter. Cons Their platform is still green in the backend in terms of data management although they are proactive in fixing it, with their team actively working on making improvements and updates! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Enso Connect More robust features in the boarding pass that Guesty could not offer. Review Source Response from Enso Connect June 25, 2026 Hey AJ, Upsells nearly tripling your sales and a fully hands-free guest experience - love hearing it! Really glad the automated messaging and boarding pass have made such an impact. Exciting things ahead on the platform too. Thanks for being part of the Enso community! - The Enso Team Bertwin S. Interim Hospitality Manager Hospitality Used the software for: 6-12 months ### "Use EnsoConnect to make your life easy!" January 29, 2026 5.0 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review Source Response from Enso Connect February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team Matthew S. Chief Operating Officer Hospitality Used the software for: Less than 6 months ### "Great product!" May 21, 2026 5.0 Adapting to a new system is never easy. There will never enough training or planning. Knowing you will have hiccups in missed processes or confusion will help the process. Overall, the guests are adapting quickly and our guest services team LOVES the product. Really excited for how this can continue to improve guest satisfaction. Pros The product is great. I feel like we are getting exactly what we sold on. Getting all streams of communication in one portal, having adaptive AI models for guest responses, and increasing revenue through upsells has been great so far. Cons I don't have any major cons about the system. The only request I'm excited to be released in the two way communication between the PMS and Enso. Alternatives considered [Conduit](https://www.capterra.com/p/10015689/Conduit/)[Besty](https://www.capterra.com/p/10024260/Besty/) Reason for choosing Enso Connect Relationship with team, pricing, ease of use, revenue guarantee. Review Source Response from Enso Connect June 3, 2026 Hey Matt, Unified comms, smarter AI, more revenue - glad it's all clicking for your team. And the fact that your guests are already adapting quickly says a lot! Two-way PMS sync is very dependent on each PMS; we support this for 80% of our PMS. We're hoping to make it work with the one you have as well, of course! Really excited to keep building on this with you and thank you for your trust in Enso! - The Enso Team ML Mike L. Operator Hospitality Used the software for: 2+ years ### "Apartment Hotel : Enso delivers seamless operation, automation and incremental revenues " June 8, 2026 5.0 We've been working closely with Enso for the last 3 years and their commitment to product development and 24/7 client support has been incredible. Fantastic team ... awesome product !! Pros Unified inbox with AI autopilot which handles almost all of our guest comms. Boarding pass guest verification, including processing the security deposit process which then provides "Unlock door" mobile feature with our Asa Abloy key & card less entry locks. This year we rolled out the early check-in / late check out options via the boarding pass which have been transformational in driving significant incremental revenue. We LOVE Enso :) Cons None. Yes, there have been a few occasional bugs but these are always resolved quickly by their team Review Source Response from Enso Connect June 17, 2026 Hey Mike, 3 years in and this kind of feedback still means everything to us - thank you! AI Autopilot handling all of your messages (or almost all of them), is what we love to hear! More revenue your way as well. This all makes us very proud. Here's to many more years ahead. We love working with you too; thank you for being a trusted partner! - The Enso Team Margaret M. Owner Hospitality Used the software for: Less than 6 months ### "Why didn't I start using Enso sooner?" July 20, 2026 5.0 Awesome experience, verification of guests and secondary spend made seamless, guest trust Enso verify their ID and pay deposits with no questions asked, very smooth process, increased revenue and creates happier guests and less complaints Pros Best software to used with serviced accommodation, increased secondary spend, pays for itself and more within the first month, amazing support from day one making set up painless. Cons Nothing, only wish I had started using Enso sooner, secondary spend income increased immediately..... Review Source Response from Enso Connect July 30, 2026 Hi Margaret, Paying for itself within the first month with additional revenue increasing right away - that's a great start! Really glad guest verification, security deposits, and upsells are all running smoothly and that your guests are trusting the process. That's when you really start to see what the platform can do - and it only gets better from here. - The Enso Team CO Chen O. Founder Hospitality Used the software for: 1-2 years ### "Recommended every day of the week and twice on Sunday!" June 10, 2026 5.0 Superb! Great product which is easy to use and constantly evolves. Amazing customer service by very dedicated team. Pros It was one of the best decisions I've made. It easily pays for itself and, more than that, generates significant revenue for our business. Customer service is great and the guest experience is elevated. Cons We had some pushback from guests in regards to deposits but once you figure out how to communicate this procedure to your guests, it's all sorted. Review Source Response from Enso Connect June 17, 2026 Hey Chen, Love hearing this - platform paying for itself and driving real revenue on top of that is a win. It's a pleasure working with you always. Thanks for being part of the Enso community! - The Enso Team (and Francois!) AC Alexis C. Development Director Hospitality Used the software for: Less than 6 months ### "Great and very complete system" July 16, 2026 5.0 Long process at the beggining, but once everything is set up, the plaform is great. We love that most of the process that we were doing manually before are now completely automatic (security deposit for our last minute booking etc.) Pros Easy onboarding process with \[sensitive content hidden\] (without him we couldn't have it set up on time) Very complete plaform with super nice automatic features that save time to our team. Cons Platform is not super easy to understand at first. Could be more ergonomic. Also, it's a very long process to have everything set up, takes weeks. Review Source Response from Enso Connect July 23, 2026 Hey Alexis, So glad you're up and running and seeing results already! Wait until you see the content update we're about to announce; it's going to make setup instant, powered by AI. Thank you for partnering with Enso! - The Enso Team MC Mónica C. Gestión de propiedades turisticas Hospitality Used the software for: Less than 6 months ### "Una herramienta útil con oportunidades de mejora" June 16, 2026 4.0 En general, mi experiencia con Enso Connect ha sido positiva. Es una herramienta muy útil para centralizar la información de los huéspedes y gestionar diferentes procesos en un mismo lugar, lo que facilita la organización y mejora la eficiencia del trabajo diario. Como punto de mejora, sería recomendable optimizar la configuración de idiomas y permitir cambiar el panel completamente al inglés para evitar algunos errores que se presentan en la versión en español. Pros Lo que más me ha gustado de Enso Connect es que funciona como una base de datos centralizada donde se puede encontrar toda la información de los huéspedes y gestionar diferentes procesos en un mismo lugar. Facilita la organización, ahorra tiempo y permite tener una mejor visión y control de la operación diaria. Además, me gustaría destacar el excelente apoyo de \[contenido sensible oculto\], nuestro asistente, quien ha sido siempre muy atento, profesional y resolutivo. Nos ha ayudado en todo momento con los fallos e incidencias que nos ha presentado la plataforma y siempre ha estado disponible para completar información, resolver dudas y apoyarnos en cualquier necesidad, sin ninguna pega. Su implicación, rapidez y disposición para ayudarnos han hecho que la experiencia con Enso Connect sea mucho más sencilla y positiva. Cons Una de las desventajas que he encontrado en Enso Connect es que el panel en español ha presentado varios errores de configuración. Actualmente no existe la posibilidad de cambiar todo el sistema al inglés, algo que me gustaría poder hacer para evitar estos problemas y trabajar de una forma más eficiente. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[HostBuddy AI](https://www.capterra.com/p/10021407/HostBuddy-AI/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Conduit](https://www.capterra.com/p/10015689/Conduit/) Reason for choosing Enso Connect Me parece sencilla y muy visual, nos gusto lo del boarding pass. Review Source Response from Enso Connect June 25, 2026 Hey Mónica, Really glad Enso has helped centralize everything and made daily operations so much smoother! We're making improvements to the automatic translation systems, so I'm glad you are surfacing this; it's being worked on! - The Enso Team FD Frank D. Subdirector de operaciones Hospitality Used the software for: Less than 6 months ### "Recomendados x100" August 9, 2025 5.0 Muy buena, la atención de \[contenido sensible oculto\] ha sido de 10, se nota que ponen al cliente en el centro de todo y eso se nota Pros Me ha gustado todo, aún tienen camino por delante pero nos han ayudado enormemente a simplificar nuestras operaciones. Cons Las limitaciones que tienen de sincronización con avantio y con Baintex, proveedores de uso indispensable para nosotros. Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing Enso Connect Por facilidad de uso, IA e integración con los servicios que ya usamos. Review Source Response from Enso Connect August 11, 2025 Hey Frank, Thanks so much for the feedback! Great to hear the platform has helped simplify your operations, and that our team’s support has made a positive impact. We appreciate you sharing the challenges with synchronizing Avantio and Baintex - we’ll share this with our product team as we continue improving integrations. If you have any direct feedback on Avantio, we’d love to hear it. They’ve been incredibly receptive, and our collaboration with their team has made the partnership both fast-moving and mutually beneficial. Excited to keep building with your feedback! - The Enso Team SV Salvador V. Director Operativo Hospitality Used the software for: 6-12 months ### "Enso Connect Review" May 14, 2026 5.0 El seguimiento ha sido impecable, la plataforma está muy completa y se puede automatizar la mayoría de las cosas con lujo de detalle. Pros La atención al cliente y lo completo del boarding pass. Aún no lo hemos probado al cien, pero también nos emociona el tema de unlock door Cons La interfaz no es muy buena, tiene aún varios bugs. Ya hice varios comentarios de feedback con mi asesor. Review Source Response from Enso Connect May 25, 2026 Hey Salvador, Thanks for the kind words on the Boarding Pass; glad it's landing well for your team. Door unlock is coming soon, and we think you'll love it. We're also rolling out AI-powered content tools across the platform: automatic updates, edits, and suggestions that sharpen your guest communications over time. Core to what Enso is built on. More good stuff on the way. - The Enso Team Humberto D. Listing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excelente Atención al Cliente " July 22, 2025 5.0 Destaco el soporte que nos brindaron en todo momento. Principalmente a \[CONTENIDO SENSIBLE\] quien no sólo estuvo siempre atento a nuestras inquietudes en el onboarding, sino que también nos ayudó a configurar y en la puesta a punto de nuestro panel. Pros Enso connect, no sólo nos ayudó a mejorar nuestros procesos. También fueron de muy útiles para lograr mejorar nuestra comunicación con los Guests y asegurar las estadías de los mismos. Cons No veo grandes desventajas, es un software que tiene mucho potencial y está en constante crecimiento y mejora. Review Source Response from Enso Connect July 23, 2025 Hey Humberto, Thanks so much for the great feedback! We're glad Enso helped improve your processes and guest communication, and really appreciate the kind words about our support team - we’ll make sure they see this. Excited to keep growing with you! Let us know if there’s anything you need. - The Enso Team AV Arjan V. Founder Hospitality Used the software for: Less than 6 months ### "One of my best decisions last year" February 12, 2026 5.0 The onboarding and help of the customer support is great. Whenever needed. Very good and professional. Very helpfull. Pros Enso Connect helped Amsterdam Group Villa to bring the guest experience to the next level. The guest messaging, the boarding pass, upsells/extra services. It safes me a lot of time in communication with the guest messaging answering and people love the upsells. Cons The AI, simplicity, guest messaging all centered. Review Source Response from Enso Connect February 19, 2026 Hey Arjan, Thank you for sharing this. We’re glad Enso is helping elevate the guest experience - from messaging and the boarding pass to additional services - while saving you time on communication with AI. Thanks as well for the kind words about onboarding and support. We’re here whenever you need us! :) - The Enso Team DS Derrick S. Managing partner Real Estate Used the software for: 6-12 months ### "Our favourite tool in our tech stack " June 20, 2025 5.0 Enso is our favourite tool in our tech stack. Differentiates us from our competitors, streamlines upsells, Pros We pride ourselves on our professionalism, delivering quick response times, and ensuring every interaction is handled by friendly, knowledgeable team members. Backed by amazing technology, we’re committed to providing a seamless and efficient experience for both guests and property owners. Cons Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues. Review Source Response from Enso Connect June 25, 2025 Hey Derrick, thanks for sharing this - it’s great to hear that our team and technology have been making a positive impact! We’re actively working on improvements to make messaging smoother across all platforms and to enhance listing connections for a better overall experience. If there’s anything specific you’d like us to look into, don’t hesitate to reach out - we’re here to help! - The Enso Team JG Jaclyn G. Owner Hospitality Used the software for: Less than 6 months ### "Highly Recommended!" September 30, 2025 5.0 Pros Ease of guest manament with an integrated inbox. Having direct connections to OTA's. Quick and helpful customer support and staying on top of what is happening in the industry. Cons Changing softwares is always a difficult and time consuming process, however the team has been helpful crossing the finish line. Review Source Response from Enso Connect October 9, 2025 Hi Jaclyn, Thank you so much for sharing this! We’re really glad to hear that things are running smoothly and that our team’s support and ongoing improvements have made a difference for you. It’s great to know the platform is helping simplify your operations and strengthen your connection with guests. We also appreciate your note about the transition - we know that moving to a new system takes effort, and it’s great to hear our team was able to make that process easier and see it through to completion. Thanks again for choosing Enso Connect! We’re excited to keep supporting your growth. - The Enso Team YK Yassen K. Head of Guest Relations and Reservations Hospitality Used the software for: 6-12 months ### "Enso is picking up steam!" July 9, 2025 5.0 Many customizable triggers for automated messages. Nice new dashboard with stats on many metrics. Great upsell features. Pros The boarding pass and upsells as well as Whatsapp integration and automated message flows are great. Cons AI assistant still not reliable in most cases. You are forced to group properties in groups of up to 200 to retain system stability, but that is a nice problem to have. :) Review Source Response from Enso Connect July 11, 2025 Hey Yassen, Thanks for the thoughful review! Great to hear that you're finding value in using Enso Connect! We appreciate you flagging the AI Assistant and grouping limits - we're actively working on improving both stability and reliability. Thanks again for the feedback, and let us know if there’s anything else we can support you with! - The Enso Team KG Kerri G. CEO and Co-Founder Hospitality Used the software for: 1-2 years ### "Enso Elevates our Guest Experience & Engagament" March 15, 2024 5.0 10 out of 10. Even when I do have a glitch in the system, the support and client success team is on it and always escalate getting a resolution for me. Pros That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business. Cons The platform updates can be communicated more proactively, but they are getting better! Reason for choosing Enso Connect 3 reasons: 1. Enso met more of the guest experience requirements that I had, 2. The engagement of the client success team pre-purchase (and they have not disappointed post-purchase) 3. Their robust roadmap. Review Source Response from Enso Connect May 5, 2024 Hey Kerri, Thank you for sharing your experience with Enso! We're thrilled to hear that our platform has elevated your guest experience and operational efficiency. Your feedback about proactive communication on updates is noted, and we're committed to improving that area - we've recently made some updates to our internal notification system that should in part address this! We're glad to know that our support and client success teams have been responsive and helpful for you. We appreciate your trust in us and look forward to continuing to meet your needs with our robust roadmap. - Francois RG Rosalyn G. Vice-President Hospitality Used the software for: 6-12 months ### "Enso connect is a great tool to add to your property management ones" May 29, 2024 5.0 I love their staff and their willingness to keep on improving. They are passionate about their product and that is exactly what impressed me the most. So far I am very happy and I can tell there is a lot of room to grow on. Pros I like that you can have many tools in one place but specially the Boarding Pass. It provides all the information a guest needs for a wonderful and seamless stay. From guidebooks and upsells, to digital keys and check-in/out instructions. Cons I would like to make it more visible. Somehow guests can't still get that everything regarding their stay is in that link. Reason for choosing Enso Connect Their core tools in one link and everything you can provide in one place for a seamless stay. Review Source Response from Enso Connect May 31, 2024 Thank you for your review! We're glad to hear you're enjoying Enso Connect and our Boarding Pass feature and humbled to be working with you! We appreciate your feedback on visibility and are continuously working to improve it - stay tuned on some updates to further increase conversion. Your kind words about our team mean a lot to us. If you have any more suggestions, feel free to reach out. Thank you for choosing Enso Connect! - Francois jH jeanine H. manager Hospitality Used the software for: Less than 6 months ### "5 Star Review" May 2, 2024 5.0 Easy to use, great customer service, would highly recommend Pros Easy to use, increase in revenue stream, guest experience/satisfaction Cons What I have come across thus far is I can’t edit the guest journey via phone. Review Source Response from Enso Connect May 3, 2024 Hey Jeanine, Thank you so much for your review! This means the world to everyone on the team. We're here to help you scale your business, so if there is anything you need, please don't hesitate to reach out! As for your feedback on the guest journey editor for mobile, we'll look into this - it's difficult on a small screen size to fit all of the capabilities. - Francois Sebastian M. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best! Elevated Our Guest Experience and Workflow" July 14, 2025 5.0 Overall, Enso Connect is a powerful platform with a lot of potential. Once we got through the initial learning curve, it really helped streamline our operations and enhance the guest experience. The automations, upsell features, and communication flows saved us time and made our process feel more polished and professional. There’s still room to improve on onboarding and reliability, but the team has been responsive and open to feedback. It’s a strong solution for operators looking to scale smartly. Pros The interface is clean and intuitive, which made it easy for our team to adopt. I really liked the automation features—especially the smart guest journey flows and the ability to customize communication based on guest behavior. The integration with our existing tools was seamless, and it gave us more control over upsells, check-in instructions, and guest verifications all in one place. It’s a solid platform for scaling operations without adding more manual work. Cons The setup process felt a bit overwhelming at first, there were a lot of features to configure, and it took some time to fully understand how everything worked together. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) operto sucks and glitched all the time!! Review Source Response from Enso Connect January 26, 2026 Hey Sebastian, Thanks for sharing your experience. We’re glad to hear the platform was easy for your team to adopt and that the automations, integrations, and guest journeys are helping you scale more efficiently. We appreciate your honesty about the initial setup feeling overwhelming - that’s helpful feedback, and we’re actively working on making onboarding clearer and more guided. Thanks as well for noting the team’s responsiveness; listening and improving is a big focus for us. We’re excited to keep supporting your growth :) - The Enso Team FS Frederic S. PDG Hospitality Used the software for: 1-2 years ### "super outil d'expérience voyageur utilisant l'intelligence artificielle" June 10, 2026 5.0 L'utilisation de Enso Connecte est très simple d'utilisation et intuitive. Nous avons été accompagnés du début jusqu'à la mise en place du produit. Même après l'accompagnement initial, les équipes sont réactives pour répondre à nos questions Pros Enso Connect est un super logiciel, qui nous permet gérer toutes les opérations concernant nos voyageur. L'expérience de nos clients s'est grandement améliorée tout en générant des revenus additionnels. Le meilleur aspect chez Enso Connect est son évolution, un produit qui s'améliore très souvent notamment avec l'intelligence artificielle Cons Pas de point négatif chez Enso Connect, leur service client a toujours été très réactif à notre sujet. Review Source Response from Enso Connect June 17, 2026 Hi Frederic, Really glad Enso has become such a core part of how you manage your operations - and that your guests are feeling the difference too! The AI evolution is just getting started, so there's a lot more to come. Excited to keep building with you :) - The Enso Team Malek B. Digital Marketer Hospitality Used the software for: 2+ years ### "Un outil indispensable pour optimiser la gestion des invités et augmenter les revenus" August 28, 2025 5.0 Notre expérience avec Enso Connect a été très positive. La mise en place est intuitive, le support est excellent, et la plateforme nous fait gagner un temps précieux au quotidien. Grâce à l’automatisation des messages, à l’intégration fluide avec les canaux de réservation, et aux fonctionnalités avancées comme l’upselling, nous avons pu professionnaliser encore davantage notre gestion et améliorer la satisfaction client. Enso est devenu un pilier de notre écosystème technologique. Pros La fonctionnalité d’upsell est particulièrement puissante : elle permet de générer des revenus supplémentaires tout en répondant aux besoins des clients de manière proactive. Un vrai plus pour optimiser chaque séjour ! Cons Honnêtement, aucun inconvénient majeur à signaler jusqu'à présent. L’outil évolue constamment et l’équipe est très réactive aux retours. Review Source Response from Enso Connect January 26, 2026 Hey Malek, Thank you so much for sharing this - we’re really glad to hear Enso has become a core part of your tech stack. It’s great to know the upsell tools, automations, and integrations are helping you save time, drive additional revenue, and elevate the guest experience. We also appreciate the kind words about our support team and the pace at which the platform continues to evolve. Feedback like yours helps guide what we build next. Thanks again for trusting Enso Connect - we’re excited to keep growing together! - The Enso Team Gustavo B. GENERAL MANAGER Hospitality Used the software for: Less than 6 months ### "Game Changer for my business" July 25, 2025 5.0 I would consider the overall experience very good, they delivered on their promise as far as functionality, I am on my first month and can't comment on the yearly ROI, however they do offer a guarantee if ROI is not achieved which gives me an extra peace of mind. Pros ENSO Connect has been a game-changer for my short-term rental business. What I love most is the ability to consolidate all guest messages from multiple platforms into one unified inbox—huge time saver! On top of that, the upsell feature allows me to offer add-ons seamlessly, boosting revenue while enhancing guest experience. Highly recommend for any host looking to streamline operations and grow profits. As a side note I would add that \[sensitive content hidden\] made a huge difference on my experience, he was not always available to help me with any bugs, but also very competent at his work, I really recommend working with him. Cons I want to use the code generator feature, however they charge extra for that. The interface also could be a little bit more friendly specially where we approve guest upsell request, there should be a control panel for that. Also it does not update a reservation automatically when upsell for extra nights are purchased. Review Source Response from Enso Connect August 11, 2025 Hey Gustavo, Thanks so much for the thoughtful review! We're glad to hear Enso’s been a game-changer and that the unified inbox and upsells are saving you time and boosting revenue. Can't wait for you to see some of the new AI features we're releasing there soon. We’ll be sure to share your kind words with the team! Appreciate the feedback on the upsell interface - we agree it could be more intuitive, and we've passed it along to the product team; stay tuned on some updates for this. Excited to keep supporting your growth! - The Enso Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.