# Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enso Connect the right Hospitality Property Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275827/Enso-Connect/reviews --- Enso Connect 4.7 (49) [View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enso Connect Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests.“ October 14, 2025 SM Sean M OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade.“ October 14, 2025 Bertwin S Interim Hospitality ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately.“ January 29, 2026 DS Derrick S Managing partnerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.“ June 20, 2025 TC Tom C OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build.“ February 11, 2026 ZH Zeli H ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate“ September 4, 2025 GZ Gurgen Z CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface is clean and offers some useful automation tools for short-term rental operators.“ May 3, 2025 GZ Gurgen Z CEOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I sincerely hope the company reconsiders its approach to customer relations, or it risks losing the trust of the professional community.“ May 3, 2025 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bertwin S. Interim Hospitality Manager Hospitality Used the software for: 6-12 months ### "Use EnsoConnect to make your life easy!" January 29, 2026 5.0 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review Source Response from Enso Connect February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team LK Liz K. Reservation Agent Hospitality Used the software for: 6-12 months ### "All-In-One Guest Communication & Automation" November 17, 2025 5.0 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review Source Response from Enso Connect January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team SM Sean M. Owner Real Estate Used the software for: 2+ years ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" October 14, 2025 2.0 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review Source Response from Enso Connect October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team TB Trey B. Owner Real Estate Used the software for: Less than 6 months ### "We love Enso! " August 1, 2025 5.0 It has been amazing from day one to present. We are very happy with the progression and our experience. Pros 1\. The value for the money is worth it. 2. The customer support is amazing! \[sensitive content hidden\] does a great job and is thorough with responses. 3. \[sensitive content hidden\], the onboarding specialist is phenomenal! He is incredibly knowledgeable and is always available for questions and spends as much time as needed to make sure you are equipped to run the platform! 4. The ease of use is so much better than other platforms I have used. 5. We have had very little issues with performance or speed! 6. Our guests love the Boarding Pass and complete communication. Cons We wish that Enso would also control thermostat features and we wish we had the option to set up custom permanent lock codes. Switched from [Lynx](https://www.capterra.com/p/199486/Lynx/) Clunky user interface. Difficult to manage communications across multiple properties. Review Source Response from Enso Connect August 11, 2025 Hey Trey, Thanks so much for the kind words! It’s great to hear you’re enjoying the platform and that our team has made a positive impact! This is the kind of value we love seeing :) We appreciate the feedback on thermostat control and custom permanent lock codes - good news... it's something we are working on really soon, you should see it shortly in your account! Stay tuned!! - The Enso Team VH Vladimir H. Project coordinator Hospitality Used the software for: 1-2 years ### "General opinion" July 8, 2025 5.0 I am pleased with the platform especially with the recent updates of the inbox and the CRM menu - more functionalities included. Pros The Boarding Pass feature - there is a huge potential for development which can result in positive feedback from guests. Cons Boarding pass limitations. Can only purchase upsells once (adding a shopping cart could also be very useful). Switched from [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) Looking for better capabilities and wider opportunities. Review Source Response from Enso Connect July 11, 2025 Hey Vladimir, Thanks so much for your feedback - great to hear the inbox and CRM updates are adding value, and that you're seeing strong potential in the Boarding Pass! We really appreciate you pointing out the current limitations, especially around upsells. The idea of adding a shopping cart is a great one - it’s a smart way to enhance guest convenience and increase conversion, and it’s something we’ve flagged for future development. Appreciate your input - it really helps shape what we build next. - The Enso Team TC Tom C. Owner Real Estate Used the software for: Less than 6 months ### "Essential tool for any short term let host" February 11, 2026 5.0 Really impressed, lots of great features and tech, amazing support through Felipe, would highly recommend to any hosts. Pros I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build. Cons Getting my head around the AI, although that is my issue and just generally onboarding, which again is my issue. Alternatives considered [Happy Guest](https://www.capterra.com/p/10035066/Happy-Guest/) Reason for choosing Enso Connect Had friends who used it, prices showed in pounds not dollars, it looked a better product Review Source Response from Enso Connect February 19, 2026 Hi Tom, Thank you so much for sharing this awesome review, and for choosing Enso - we’re excited to keep supporting you. We're actively working on AI solutions that will remove onboarding completely; that's a big goal for us, and we love to hear that you can automate all of your different types of workflows! - The Enso Team Sebastian M. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best! Elevated Our Guest Experience and Workflow" July 14, 2025 5.0 Overall, Enso Connect is a powerful platform with a lot of potential. Once we got through the initial learning curve, it really helped streamline our operations and enhance the guest experience. The automations, upsell features, and communication flows saved us time and made our process feel more polished and professional. There’s still room to improve on onboarding and reliability, but the team has been responsive and open to feedback. It’s a strong solution for operators looking to scale smartly. Pros The interface is clean and intuitive, which made it easy for our team to adopt. I really liked the automation features—especially the smart guest journey flows and the ability to customize communication based on guest behavior. The integration with our existing tools was seamless, and it gave us more control over upsells, check-in instructions, and guest verifications all in one place. It’s a solid platform for scaling operations without adding more manual work. Cons The setup process felt a bit overwhelming at first, there were a lot of features to configure, and it took some time to fully understand how everything worked together. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) operto sucks and glitched all the time!! Review Source Response from Enso Connect January 26, 2026 Hey Sebastian, Thanks for sharing your experience. We’re glad to hear the platform was easy for your team to adopt and that the automations, integrations, and guest journeys are helping you scale more efficiently. We appreciate your honesty about the initial setup feeling overwhelming - that’s helpful feedback, and we’re actively working on making onboarding clearer and more guided. Thanks as well for noting the team’s responsiveness; listening and improving is a big focus for us. We’re excited to keep supporting your growth :) - The Enso Team Gustavo B. GENERAL MANAGER Hospitality Used the software for: Less than 6 months ### "Game Changer for my business" July 25, 2025 5.0 I would consider the overall experience very good, they delivered on their promise as far as functionality, I am on my first month and can't comment on the yearly ROI, however they do offer a guarantee if ROI is not achieved which gives me an extra peace of mind. Pros ENSO Connect has been a game-changer for my short-term rental business. What I love most is the ability to consolidate all guest messages from multiple platforms into one unified inbox—huge time saver! On top of that, the upsell feature allows me to offer add-ons seamlessly, boosting revenue while enhancing guest experience. Highly recommend for any host looking to streamline operations and grow profits. As a side note I would add that \[sensitive content hidden\] made a huge difference on my experience, he was not always available to help me with any bugs, but also very competent at his work, I really recommend working with him. Cons I want to use the code generator feature, however they charge extra for that. The interface also could be a little bit more friendly specially where we approve guest upsell request, there should be a control panel for that. Also it does not update a reservation automatically when upsell for extra nights are purchased. Review Source Response from Enso Connect August 11, 2025 Hey Gustavo, Thanks so much for the thoughtful review! We're glad to hear Enso’s been a game-changer and that the unified inbox and upsells are saving you time and boosting revenue. Can't wait for you to see some of the new AI features we're releasing there soon. We’ll be sure to share your kind words with the team! Appreciate the feedback on the upsell interface - we agree it could be more intuitive, and we've passed it along to the product team; stay tuned on some updates for this. Excited to keep supporting your growth! - The Enso Team SM Stanley M. Director Real Estate Used the software for: 6-12 months ### "Enso has revolutionised my business! Special thanks to \[sensitive content hidden\]!" July 9, 2025 5.0 My overall experience has been incredible. Once I got past the initial learning curve, everything just fell into place. The platform is powerful and has made a real difference in how we run our short-term rentals. What stood out the most was the world class support especially from \[sensitive content hidden\]. His attention to detail, patience, and willingness to go above and beyond made all the difference. You can tell the team genuinely cares about helping you succeed. Couldn't be happier with the experience! Pros Absolutely amazing! The amount of extra revenue you can generate is honestly ridiculous. What I love most is how much it simplifies everything from guest communication to deposits and check-ins. It makes our whole operation run smoother and saves us so much time. Guests also seem to really appreciate how seamless the experience is. Plus, the support team has been super helpful any time we’ve had questions especially my guy \[sensitive content hidden\]! Overall, it's been a game changer for us. Cons It was a little tricky to understand at the start there’s definitely a bit of a learning curve. But once I reached out to their amazing customer support, everything started to click. They were super patient and walked me through it, so now it’s smooth sailing. Review Source Response from Enso Connect July 11, 2025 Hey Stanley, Thank you so much for this amazing review! We’re glad to hear that Enso has had such a strong impact on your operations - simplifying communication, deposits, and check-ins, while also helping drive real revenue. It’s great to know your guests are noticing the difference too! We understand that getting started can come with a bit of a learning curve, and we truly appreciate your patience. We're actively working on making the platform even more intuitive and self-serve to ensure a smoother experience. In the meantime, we’re glad our support team could assist and help make the transition easier for you. Thanks again for being part of the Enso community - we’re excited to keep supporting your growth! - The Enso Team Andrew L. CEO Hospitality Used the software for: 1-2 years ### "Enso raises guest experience standards and is a logical choice for any STR operator!" June 23, 2025 5.0 Positive -- I'd happily recommend Enso to any short-term rental, hotel, or vacation rental operators. Pros As a vacation rental operator with a 500+ unit portfolio, I am a big fan of Enso! It's a very helpful tool for curating the guest experience, with the ability to incorporate marketing, upsells, and centralized communication for a seamless trip experience. The Company is well funded with a top notch team of engineers and they execute consistently on improving the product roadmap, which gives me confidence that they'll continue staying on top of industry trends as they grow. Overall, Enso is a partner that we intend to grow with for the foreseeable future. Cons Not applicable as we've had only positive experiences with Enso thus far -- they're priced reasonably, onboarding was straightforward, and we have the corporate bandwidth to insert the necessary content to get the most out of the product. Review Source Response from Enso Connect June 25, 2025 Hey Andrew, thank you so much for this incredible review! It's great to hear that Enso has been able to support your team - especially at that scale - and that you see real value in the guest experience, marketing tools, and seamless communication. It means a lot to us to know you appreciate our team’s efforts and our commitment to staying ahead of the curve. We’re equally excited to keep growing alongside you and can’t wait to see what we can achieve together. If there’s ever anything you need, don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso Connect! :) - The Enso Team FD Frank D. Subdirector de operaciones Hospitality Used the software for: Less than 6 months ### "Recomendados x100" August 9, 2025 5.0 Muy buena, la atención de \[contenido sensible oculto\] ha sido de 10, se nota que ponen al cliente en el centro de todo y eso se nota Pros Me ha gustado todo, aún tienen camino por delante pero nos han ayudado enormemente a simplificar nuestras operaciones. Cons Las limitaciones que tienen de sincronización con avantio y con Baintex, proveedores de uso indispensable para nosotros. Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing Enso Connect Por facilidad de uso, IA e integración con los servicios que ya usamos. Review Source Response from Enso Connect August 11, 2025 Hey Frank, Thanks so much for the feedback! Great to hear the platform has helped simplify your operations, and that our team’s support has made a positive impact. We appreciate you sharing the challenges with synchronizing Avantio and Baintex - we’ll share this with our product team as we continue improving integrations. If you have any direct feedback on Avantio, we’d love to hear it. They’ve been incredibly receptive, and our collaboration with their team has made the partnership both fast-moving and mutually beneficial. Excited to keep building with your feedback! - The Enso Team Humberto D. Listing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excelente Atención al Cliente " July 22, 2025 5.0 Destaco el soporte que nos brindaron en todo momento. Principalmente a \[CONTENIDO SENSIBLE\] quien no sólo estuvo siempre atento a nuestras inquietudes en el onboarding, sino que también nos ayudó a configurar y en la puesta a punto de nuestro panel. Pros Enso connect, no sólo nos ayudó a mejorar nuestros procesos. También fueron de muy útiles para lograr mejorar nuestra comunicación con los Guests y asegurar las estadías de los mismos. Cons No veo grandes desventajas, es un software que tiene mucho potencial y está en constante crecimiento y mejora. Review Source Response from Enso Connect July 23, 2025 Hey Humberto, Thanks so much for the great feedback! We're glad Enso helped improve your processes and guest communication, and really appreciate the kind words about our support team - we’ll make sure they see this. Excited to keep growing with you! Let us know if there’s anything you need. - The Enso Team JL Janet L. Administrator Hospitality Used the software for: Less than 6 months ### "Amazing customer service" August 19, 2025 5.0 Pros Enso Connect has been an excellent platform to work with. Their customer support team goes above and beyond, and the onboarding specialist I worked with was incredibly professional, patient, and thorough in walking me through the setup process. Cons The software itself offers a lot of functionality, making it easy to streamline operations and improve the guest experience. From automation to integrations, everything feels thoughtfully designed and efficient. Review Source Response from Enso Connect August 29, 2025 Hi Janet, Thanks so much for sharing this! We’re glad the onboarding and support team made the setup smooth, and it’s great to hear the platform is helping simplify operations and enhance the guest experience. That balance between power and ease of use is something we care about a lot, so it’s great to know it’s coming through in your day-to-day. Thanks for being part of the Enso community - we’re excited to keep building with you! - The Enso Team YK Yassen K. Head of Guest Relations and Reservations Hospitality Used the software for: 6-12 months ### "Enso is picking up steam!" July 9, 2025 5.0 Many customizable triggers for automated messages. Nice new dashboard with stats on many metrics. Great upsell features. Pros The boarding pass and upsells as well as Whatsapp integration and automated message flows are great. Cons AI assistant still not reliable in most cases. You are forced to group properties in groups of up to 200 to retain system stability, but that is a nice problem to have. :) Review Source Response from Enso Connect July 11, 2025 Hey Yassen, Thanks for the thoughful review! Great to hear that you're finding value in using Enso Connect! We appreciate you flagging the AI Assistant and grouping limits - we're actively working on improving both stability and reliability. Thanks again for the feedback, and let us know if there’s anything else we can support you with! - The Enso Team NC Nick C. IT Operations Manager Real Estate Used the software for: Less than 6 months ### "Great Guest Portal" January 23, 2025 4.0 Pros It was very easy to integrate with Guesty. Cons Not much, very good product. Great team and all. Review Source Response from Enso Connect June 25, 2025 Hey Nick, thanks for leaving a review! It’s great to hear the Guesty integration was smooth and that you’ve had a positive experience with our team and product overall. We appreciate the feedback - and if there’s ever anything we can do to support you further, just let us know! - The Enso Team KG Kerri G. CEO and Co-Founder Hospitality Used the software for: 1-2 years ### "Enso Elevates our Guest Experience & Engagament" March 15, 2024 5.0 10 out of 10. Even when I do have a glitch in the system, the support and client success team is on it and always escalate getting a resolution for me. Pros That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business. Cons The platform updates can be communicated more proactively, but they are getting better! Reason for choosing Enso Connect 3 reasons: 1. Enso met more of the guest experience requirements that I had, 2. The engagement of the client success team pre-purchase (and they have not disappointed post-purchase) 3. Their robust roadmap. Review Source Response from Enso Connect May 5, 2024 Hey Kerri, Thank you for sharing your experience with Enso! We're thrilled to hear that our platform has elevated your guest experience and operational efficiency. Your feedback about proactive communication on updates is noted, and we're committed to improving that area - we've recently made some updates to our internal notification system that should in part address this! We're glad to know that our support and client success teams have been responsive and helpful for you. We appreciate your trust in us and look forward to continuing to meet your needs with our robust roadmap. - Francois DE David E. Owner Hospitality Used the software for: Less than 6 months ### "Enso is changing the game!" November 17, 2022 5.0 Pros Enso is changing the game! They integrate fully from rental agreements to deposits to guest verification to guest guidebooks and more! They're an essential tool to our "digital" guest experience! Cons Small bugs in operation (a guidebook might duplicate) but they are super responsive team and fix it immediately Review Source Response from Enso Connect May 5, 2024 Hey David, Thanks for the awesome review! We're thrilled to hear that Enso Connect is changing the game for you and integrating seamlessly into your rental processes. We've released updates to eliminate duplication bugs with our guidebook functionality, and we're glad our responsive team has been able to address these promptly. We're committed to providing you with a top-notch "digital" guest experience! - Francois Malek B. Digital Marketer Hospitality Used the software for: 2+ years ### "Un outil indispensable pour optimiser la gestion des invités et augmenter les revenus" August 28, 2025 5.0 Notre expérience avec Enso Connect a été très positive. La mise en place est intuitive, le support est excellent, et la plateforme nous fait gagner un temps précieux au quotidien. Grâce à l’automatisation des messages, à l’intégration fluide avec les canaux de réservation, et aux fonctionnalités avancées comme l’upselling, nous avons pu professionnaliser encore davantage notre gestion et améliorer la satisfaction client. Enso est devenu un pilier de notre écosystème technologique. Pros La fonctionnalité d’upsell est particulièrement puissante : elle permet de générer des revenus supplémentaires tout en répondant aux besoins des clients de manière proactive. Un vrai plus pour optimiser chaque séjour ! Cons Honnêtement, aucun inconvénient majeur à signaler jusqu'à présent. L’outil évolue constamment et l’équipe est très réactive aux retours. Review Source Response from Enso Connect January 26, 2026 Hey Malek, Thank you so much for sharing this - we’re really glad to hear Enso has become a core part of your tech stack. It’s great to know the upsell tools, automations, and integrations are helping you save time, drive additional revenue, and elevate the guest experience. We also appreciate the kind words about our support team and the pace at which the platform continues to evolve. Feedback like yours helps guide what we build next. Thanks again for trusting Enso Connect - we’re excited to keep growing together! - The Enso Team DA David A. CEO Hospitality Used the software for: 2+ years ### "A Thoughtful Partner with a Clear Vision and Long-Term Value" June 26, 2025 5.0 Our overall experience with Enso has been very positive. It’s a team that listens, that evolves, and that truly wants to bring value to operators like us. Their product keeps improving, and even if some things took time, the end result always aligned with our needs. We feel supported, understood, and part of a long-term vision that’s clearly ambitious but grounded in the reality of hospitality operations. Pros Enso is a company that truly understands the specific needs of the hospitality world. Their vision, rigor, and constant drive to improve the guest experience are things we genuinely connect with. What we appreciated most was their ability to adapt, stay attentive, and implement real solutions even if things sometimes take time. In the end, the results are there, and you can feel their genuine commitment to building something solid and long-term. Cons Like with any growing tech company, there were moments where things took longer than expected or required some follow-ups. Review Source Response from Enso Connect July 3, 2025 Hey David, Thank you so much for this thoughtful and generous review - it really means a lot to us. We’re incredibly grateful to work with partners like you who not only understand the realities of hospitality operations but also share our belief in long-term, thoughtful innovation. If there’s ever anything more we can do to support your team, we’re here. Thanks again for choosing Enso Connect. - The Enso Team CN Christopher N. Daily Operation Manager Hospitality Used the software for: 2+ years ### "So glad we choose Enso!" June 24, 2025 5.0 Overall, our experience with Enso has been highly positive. The time it has saved us is invaluable, their customer service is top-notch, and we appreciate the fact that they don't settle and are constantly innovating. Pros I love that once it's set up, the upkeep is very minimal, and the time that is saved through automation is invaluable. Cons The way the messages are currently organized is confusing, not user-friendly, and could use some tweaking. Review Source Response from Enso Connect June 26, 2025 Hey Christopher, it means a lot to hear that Enso has been a real time-saver for you and that our team’s support and ongoing updates have made a positive difference. Our goal is always to make your day-to-day easier, so knowing that setup and automation have helped streamline things is exactly what we aim for. We also really appeciate your honest feedback about the message layout. It’s so important to us that the platform feels intuitive and easy to navigate, and we’ll absolutely look into making it more user-friendly. Your experience is our top priority, so if there’s anything specific you’d like to see, or any other ideas you’d like to share, please don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso. We’re excited to keep improving and making sure you get the most out of the platform! - The Enso Team MM Martin M. Dueño Information Technology and Services Used the software for: Less than 6 months ### "La mejor herramienta para manejar mis propiedades" October 30, 2025 5.0 Muy agradable, buen servicio al cliente y personal bien amigable, capacitado y preparado en la plataforma. Pros La interfaz es muy sencilla de aprender a usar y es agradable, los colores y la forma que esta diseñado. La traducción automatica a muchos idiomas y el chatbox Enso AI Agent, siempre me ha ayudado, esta bien entrenado y siempre da buenas respuestas al instante. Cons Enso AI no tiene la capacidad de leer el calendario del PMS para verificar precios o disponibilidad para sugerir respuesta a preguntas relacionadas, pero se que se puede implementar en el futuro. Alternatives considered [Akia](https://www.capterra.com/p/188980/Akia/) Reason for choosing Enso Connect Precio e interfase son mucho mejor que la competencia Review Source Response from Enso Connect November 21, 2025 Hey Martin, Thank you so much for sharing your review! We’re really happy to hear that you’re finding the platform intuitive and that the Enso AI Agent and multilingual features have been useful in helping you manage guest communication more efficiently. Direct PMS calendar access for pricing and availability is something our team’s actively working toward. Once in place, it’ll allow the AI to give guests even more accurate, real-time answers without any manual input. We’re excited to bring that functionality to life soon! Thanks as well for the kind words about our support team! We’re excited to keep improving and supporting your success. - The Enso Team HF Heather F. CEO Hospitality Used the software for: 6-12 months ### "Great People!" June 24, 2025 4.0 We enjoy the people we worked with at ENSO, so while we did not end up using the product long-term, we are grateful for the relationships we made along the way. Pros ENSO provided a good deal of customization of the dashboard, and the onboarding team was really helpful in getting us up and running quickly. Cons We were disappointed to see, after running some data sets, that most of our guests were not interested in using the digital guidebook and didn't find them particularly helpful. We often received feedback that a physical guidebook would have been more appreciated. Alternatives considered [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) Reason for choosing Enso Connect AI, relationship with founder, and upselling Review Source Response from Enso Connect June 26, 2025 Hey Heather, thanks so much for sharing your honest thoughts - we’re really glad to hear you had a great experience with our team and appreciated the customization and support during onboarding. Building those strong relationships is really important to us. We’re also grateful for your candid feedback about the digital guidebooks. It’s disappointing to hear they weren’t the right fit for most of your guests, and we truly appreciate you letting us know. Input like yours helps us figure out where to improve, whether that’s making the guides even more engaging or looking into new options to better suit different guest preferences. If there’s ever anything we can do for you in the future, or if you’d like to chat more about your experience, we’re always here to listen. Thanks again for the chance to work with you - we wish you all the best moving forward! :) - The Enso Team ZB Zamira B. Gerente de atención al huésped Management Consulting Used the software for: Less than 6 months ### "Excelente guía y asesoramiento personalizado. " October 6, 2025 4.0 Buen producto nos ayuda mucho a tener todo centralizado y poder aumentar nuestro ingresos. El onboardin con \[contenido sensible oculto\] hizo que todo fuera muy sencillo, estuvo y sigue a nuestro lado en cada momento su atención es 100% personalizada y sus respuestas siempre en tiempo. Pros Puedo tener la automatización de mis Mensajes y mejor orden con mis anuncios también me gusta poder utilizar lo en mi celular y en la computadora haciendo más fácil agregar información, la IA de mensajes aprende bastante rápido y personaliza muy bien los mensajes. Cons Aveces tengo algún problemas con la carga de mensajes, tuve muy buena guía para que los mensajes se conectaran bien pero sin la guía de \[contenido sensible oculto\] probablemente hubiera sido muy complicado con errores. Review Source Response from Enso Connect October 9, 2025 Hi Zamira, Thanks so much for sharing this! We’re glad to hear the platform’s helping you stay organized, save time, and drive better results. We appreciate you flagging the message loading issue; our team’s working on improvements to make that experience smoother. It’s also great to know the onboarding process and ongoing support made things easier along the way. Thanks again for being part of the Enso community - we’re here to keep helping you grow! - The Enso Team SS Sara S. Property Manager Hospitality Used the software for: 6-12 months ### "Great for commercial use!" February 17, 2025 4.0 I use Enso in my property management day-to-day for over a hundred properties. For the most part, Enso works really well. However, there are limitations on the amount of devices you can have on your account, which has led to technical difficulties and offline devices in the past. However, the development & support teams are incredibly responsive and very helpful. Pros I like how easy it is to view and manage multiple lock devices for multiple properties, and I love the ability to send virtual boarding passes with property-specific check-in and check-out instructions. Cons I don't like the limitations placed on the amount of devices per account. Every few months, one of our accounts goes completely offline, meaning 10-20 of our lock devices also go offline, and we need to transfer them to a completely new email address in order to make them usable again. We've talked to Enso support about this and currently they're working on this issue but there is no present solution. Review Source Response from Enso Connect February 19, 2025 Hey Sara! Thanks for your review! Glad to hear Enso Connect is is making property management easier for you. We hear you on the device limitations and offline accounts—our team is actively working on a fix. Appreciate your patience, and we’ll keep you posted on updates. Let us know if there’s anything else we can do in the meantime! Thanks for trusting Enso Connect! SB Sanae B. Associee Hospitality Used the software for: Less than 6 months ### "Merci \[caché sensible contenu\]" July 16, 2025 5.0 C est assez simple d'utilisation. le AI est super utile pour les questions. On a eu quelques beuges mais rien de méchant. Pros Envoies de msg automatise super. L'accompagnement de \[caché sensible contenu\] était au top du top un reel plaisir!!!!!! Cons Parfois c'est difficile a cause des listings. Le fait d'être obliger de les mettre dans des groupes. Ce n'est pas forcement nécessaire et ne devrait pas être une obligation pour pouvoir utiliser Enso sur nos propriétés Switched from [ChargeAutomation](https://www.capterra.com/p/215613/ChargeAutomation/) Pas assez dynamique. ancien. pas assez moderne Review Source Response from Enso Connect July 18, 2025 Hi Sanae, Thanks for the great feedback! I’ll be sure to pass your kind words along to our support team. They’ll really appreciate it! Appreciate you flagging the listing group requirement - we’re working on making that more flexible. Glad the AI’s been useful too - we’re continuously improving our product to make it even more reliable and bug-free. Let us know if there’s anything else we can support you with! - The Enso Team Similar Products Featured ## Related categories [Property Management](https://www.capterra.com/rental-property-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.