# Page 2 | Enso Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Enso Connect the right Hospitality Property Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/275827/Enso-Connect/reviews

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Enso Connect

4.7 (49)

[View alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Enso Connect

## Showing most helpful reviews

Showing 26-49 of 49 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Sanae B.  
Associee  
Hospitality  
Used the software for: Less than 6 months

### "Merci \[caché sensible contenu\]"

July 16, 2025

5.0

C est assez simple d'utilisation. le AI est super utile pour les questions. On a eu quelques beuges mais rien de méchant.

Pros

Envoies de msg automatise super. L'accompagnement de \[caché sensible contenu\] était au top du top un reel plaisir!!!!!!

Cons

Parfois c'est difficile a cause des listings. Le fait d'être obliger de les mettre dans des groupes. Ce n'est pas forcement nécessaire et ne devrait pas être une obligation pour pouvoir utiliser Enso sur nos propriétés

Switched from

[ChargeAutomation](https://www.capterra.com/p/215613/ChargeAutomation/)

Pas assez dynamique. ancien. pas assez moderne

Review Source

Response from Enso Connect

July 18, 2025

Hi Sanae, Thanks for the great feedback! I’ll be sure to pass your kind words along to our support team. They’ll really appreciate it! Appreciate you flagging the listing group requirement - we’re working on making that more flexible. Glad the AI’s been useful too - we’re continuously improving our product to make it even more reliable and bug-free. Let us know if there’s anything else we can support you with! - The Enso Team

DC

Dianne C.  
Marketing and Tech Manager  
Hospitality  
Used the software for: Less than 6 months

### "Enso-Connect for the win!"

July 22, 2025

5.0

\[sensitive content hidden\] is great. She walked me through all the basics and is available if i get stuck with anything. I am just in the beginning stages but am super excited for the final product

Pros

The on-boarding process has been great. \[sensitive content hidden\] is super helpful and the system seems to fix a few issues we are having with our PMS system. It integrates with TRUVI which is a big bonus for us.

Cons

There is not viable payment gateway for South Africa. Only payoneer which charged a high percentage.

Alternatives considered

[Duve](https://www.capterra.com/p/174666/Wishbox/)

Reason for choosing Enso Connect

price was better and you have a direct integration with Superhog

Review Source

Response from Enso Connect

August 11, 2025

Hey Dianne, Thanks so much for the kind words - great to hear that onboarding has been smooth! We'll be sure to pass your feedback along to the team. We also appreciate you flagging the payment gateway issue in South Africa. We've shared that with our team as something to explore further; we'll be looking at new payment providers in 2026. We're excited to have you on board and look forward to supporting you as you get fully set up! - The Enso Team

EK

Emma K.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "5 ⭐️ service! Very pleased "

July 4, 2025

5.0

Excellent friendly service. Fast responses when we had any questions. If we had any concerns and we raise these, they will always responded to really quickly.

Pros

How easy it is to navigate. How efficient it is to copy information across various property so you don’t have to keep inputting over and over again.

Cons

The setting up, although it’s been quicker than we expected! It takes a bit of time because you have to doublecheck and cross reference everything but overall it’s been a good experience.

Review Source

Response from Enso Connect

January 26, 2026

Hey Emma, Thanks so much for sharing this! We’re glad to hear the platform’s been easy to navigate and that carrying details across properties has helped cut down on manual work. We appreciate your note on setup as well - getting everything checked and aligned can take some time, but it’s great to hear the experience was still a positive one overall. We’re glad our team has been quick to help when needed. We’re happy to have you with us and look forward to continuing to support you. - The Enso Team

DS

Derrick S.  
Managing partner  
Real Estate  
Used the software for: 6-12 months

### "Our favourite tool in our tech stack "

June 20, 2025

5.0

Enso is our favourite tool in our tech stack. Differentiates us from our competitors, streamlines upsells,

Pros

We pride ourselves on our professionalism, delivering quick response times, and ensuring every interaction is handled by friendly, knowledgeable team members. Backed by amazing technology, we’re committed to providing a seamless and efficient experience for both guests and property owners.

Cons

Some limitations regarding communication tools (some platforms are more difficult to get messages directly on Enso) and some listing connectivity issues.

Review Source

Response from Enso Connect

June 25, 2025

Hey Derrick, thanks for sharing this - it’s great to hear that our team and technology have been making a positive impact! We’re actively working on improvements to make messaging smoother across all platforms and to enhance listing connections for a better overall experience. If there’s anything specific you’d like us to look into, don’t hesitate to reach out - we’re here to help! - The Enso Team

GZ

Gurgen Z.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Account Cancellation and Billing"

May 3, 2025

1.0

Pros

he platform itself has potential. The interface is clean and offers some useful automation tools for short-term rental operators. I appreciated the idea of integrating guest communication, access, and upsells in one system — it's a promising concept. However, the execution and customer experience fell short.

Cons

Review of EnsoAI (Enso Connect) Unfortunately, my experience with EnsoAI has been extremely disappointing. Despite submitting an official cancellation request well in advance, the company continued to charge my account, citing a 60-day notice policy buried in the contract. While this may be “legally” valid, it clearly reflects a lack of customer focus and disregard for users’ actual intentions and communications. Such practices may follow the letter of the law but certainly fail the test of ethics. With so many customer-friendly alternatives available today, I strongly advise against using EnsoAI for anyone in property management or hospitality. I sincerely hope the company reconsiders its approach to customer relations, or it risks losing the trust of the professional community.

Review Source

Response from Enso Connect

June 25, 2025

Hey Gurgen, Thank you for sharing your honest feedback - we really appreciate you recognizing the potential of the platform, and we’re genuinely sorry to hear that your overall experience didn’t meet expectations. We’ve already processed your refund, but if you haven’t received it yet, please let us know and we’ll look into it right away. We completely understand your frustration. While we do our best to make our policies clear, we know there’s room to improve how we communicate them. We’ve taken your feedback seriously, and as a result, we’ve updated our cancellation policy to be more flexible and easier to navigate - even though the original terms were clearly outlined in the contract. If there’s anything else you’d like to discuss, we’re here to help. - The Enso Team

LG

Lily G.  
COO  
Real Estate  
Used the software for: Less than 6 months

### "Really appreciated onboarding help with \[sensitive content hidden\] "

November 18, 2025

5.0

Pros

Was so easy to onboard, our specialist \[sensitive content hidden\] was really great to work with! The software looks great, already are making our money back using it. Very well done!

Cons

We experienced some delays with the messaging connecting to our PMS, seems like the team is helping us work through them as best as possible!

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Enso Connect

made more sense for us to choose enso over the rest.

Review Source

Response from Enso Connect

December 10, 2025

Hi Lily, Thanks for taking the time to share your experience! It’s great to hear that getting started felt smooth. We’re also glad to know the platform is already paying off for you so quickly - that's our goal!! We’re grateful you chose Enso as the right fit for your operations and look forward to supporting you as you continue to scale. - The Enso Team

ZH

Zeli H.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "A \[sensitive content hidden\] Experience with Enso Connect"

September 4, 2025

5.0

My experience with Enso Connect has been fantastic! \[sensitive content hidden\]’s expertise shines through in every aspect, from the ease of use to the excellent value for money. It’s made managing everything so much simpler, and I’m truly impressed by the effort put into it.

Pros

I absolutely loved how seamless and intuitive Enso Connect is—huge thanks to \[sensitive content hidden\] for his customer support skills and knowledge of the system that make it such a joy to use!

Cons

There’s not much to dislike, but occasionally the filter settings in the messaging section are hard to navigate

Review Source

Response from Enso Connect

September 15, 2025

Hi Zeli, Thanks so much for this wonderful review! We’re really glad to hear Enso Connect has made managing things simpler and more intuitive for you. We’ll be sure to pass your feedback along to the team - they’ll really appreciate it. And thank you for flagging the filter settings in messaging. That’s helpful input, and we’ll continue working on making that experience smoother. Thanks again for sharing your experience - we’re excited to keep supporting your growth! - The Enso Team

BM

Brian M.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Chief Executive Officer"

June 23, 2025

5.0

Pros

What I like most about Enso Connect is the flexibility of guest messaging options and the overall boarding pass.

Cons

What I like least about Enso Connect is the inability to create custom links to send guests the boarding pass link.

Review Source

Response from Enso Connect

June 25, 2025

Hey Brian, thanks for the feedback - it's great to hear you're liking our new inbox and the boarding pass! And I appreciate you flagging the custom link issue. That’s actually something our team is already actively working on, so we’ll keep you updated on the progress. In the meantime, if there’s anything else you’d like to see or any other feedback you’d like to share, please don’t hesitate to reach out - we’re here to listen and help! - The Enso Team

YK

Yassen K.  
Head of Guest Relations and Reservations  
Hospitality  
Used the software for: 6-12 months

### "Enso is picking up steam!"

July 9, 2025

5.0

Many customizable triggers for automated messages. Nice new dashboard with stats on many metrics. Great upsell features.

Pros

The boarding pass and upsells as well as Whatsapp integration and automated message flows are great.

Cons

AI assistant still not reliable in most cases. You are forced to group properties in groups of up to 200 to retain system stability, but that is a nice problem to have. :)

Review Source

Response from Enso Connect

July 11, 2025

Hey Yassen, Thanks for the thoughful review! Great to hear that you're finding value in using Enso Connect! We appreciate you flagging the AI Assistant and grouping limits - we're actively working on improving both stability and reliability. Thanks again for the feedback, and let us know if there’s anything else we can support you with! - The Enso Team

BG

Beatrice G.  
Co-owner  
Real Estate  
Used the software for: Less than 6 months

### "Plug and play software with quick ROI"

September 9, 2025

5.0

Pros

Integration with Felipe was seamless—our ROI was achieved within a week, and adjustments along the way have been easy

Cons

The only addition needed is a dedicated page for pending upsell requests.

Review Source

Response from Enso Connect

September 15, 2025

Hi Beatrice, Thanks so much for sharing this! Glad to hear the team was helpful and that you saw ROI so quickly - that’s exactly the kind of impact we love to see. We also really appreciate your suggestion about a dedicated page for pending upsell requests. You can currently do this from the inbox by simply going to the "Pending Request" View. If you want you can create a specific Upsell view in the inbox just to see those pending upsells. But your feedback is noted either way; I understand a dedicated page for this makes perfect sense! We’ll keep working hard to make sure you get the most out of the platform! - The Enso Team

CK

Chris K.  
Technology Integration Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great Support"

July 9, 2025

5.0

Pros

The support that they provide is the best, explaining everything clearly, and the following up. As well as taking feedback well, and making adjustments to help us.

Cons

Nothing yet. I hope our requests will be implemented. We have guests receiving the same message multiple times on the platforms.

Alternatives considered

[Tourmie](https://www.capterra.com/p/10025131/Tourmie/)[Operto Teams](https://www.capterra.com/p/170587/OpertoTeams/)

Reason for choosing Enso Connect

Price, features, ease of use, support, follow up, flexibility

Review Source

Response from Enso Connect

July 11, 2025

Hey Chris, Thanks so much for this kind review! We’re really happy to hear that our support has been helpful and clear. We also appreciate you flagging the issue with duplicate messages; that’s definitely not the experience we want for your guests. Our team is already looking into it to make sure we can smooth things out. Thanks again for choosing Enso Connect - we’re excited to keep improving and building with your input! - The Enso Team

IV

Iris V.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great product, great customer service!"

July 14, 2025

5.0

Amazing so far! Customer service is wonderful, thats very important to me. And I like to product very much. Still need to be a pro, but I am learning every day.

Pros

Upsell is great, especially the deposit! Guest communication is in one overview/ chat and that is great for a good overview and to read what colleagues have discussed with guests.

Cons

The messages aren't always synced which can be annoying. But overall, I can say I am happy to Enso Connect!

Review Source

Response from Enso Connect

July 18, 2025

Hi Iris, Thanks so much for the great review! Glad to hear the upsells and guest communication are working well, and really appreciate your kind words about our support. We’re working on improving message sync and making the platform more intuitive and self-serve. We also have help articles and other resources available anytime - and of course, we’re here if you need anything! - The Enso Team

DE

Desiree E.  
Owner broker  
Real Estate  
Used the software for: 1-2 years

### "Enso connected "

June 27, 2024

5.0

Great support though I don’t need them much

Pros

Automations management I need more time in the day

Cons

Pricing is a little high for the little properties I have

Review Source

Response from Enso Connect

June 26, 2025

Hey Desiree, thanks so much for the feedback - it’s great to hear the automations are saving you time, and we appreciate you mentioning the support team too. I completely understand your thoughts on pricing; we're not stopping here though, we're reinvesting all of our revenue in continuing to innovate to keep driving your key KPIs. - The Enso Team

RG

Rosalyn G.  
Vice-President  
Hospitality  
Used the software for: 6-12 months

### "Enso connect is a great tool to add to your property management ones"

May 29, 2024

5.0

I love their staff and their willingness to keep on improving. They are passionate about their product and that is exactly what impressed me the most. So far I am very happy and I can tell there is a lot of room to grow on.

Pros

I like that you can have many tools in one place but specially the Boarding Pass. It provides all the information a guest needs for a wonderful and seamless stay. From guidebooks and upsells, to digital keys and check-in/out instructions.

Cons

I would like to make it more visible. Somehow guests can't still get that everything regarding their stay is in that link.

Reason for choosing Enso Connect

Their core tools in one link and everything you can provide in one place for a seamless stay.

Review Source

Response from Enso Connect

May 31, 2024

Thank you for your review! We're glad to hear you're enjoying Enso Connect and our Boarding Pass feature and humbled to be working with you! We appreciate your feedback on visibility and are continuously working to improve it - stay tuned on some updates to further increase conversion. Your kind words about our team mean a lot to us. If you have any more suggestions, feel free to reach out. Thank you for choosing Enso Connect! - Francois

VR

Verified Reviewer  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Looking to frustrate your guests? Enso Connect has you covered!"

August 16, 2023

1.0

Overall, our experience with Enso Connect was deeply unsatisfactory. From unresponsive customer support and prevalent platform bugs to unexpected overcharges and a poorly-executed onboarding, the system's flawed design and subpar user experience left us both frustrated and disappointed

Pros

In the beginning we liked the user interface

Cons

DO NOT HIRE ENSO CONNECTWe experienced multiple issues with Enso Connect, significantly detracting from the promise of a seamless guest experience. Firstly, their customer support was notably unresponsive, leaving us in the lurch multiple times. The platform itself has glaring bugs, such as the recurrent sending of messages to guests, which only exacerbated their frustration. Our monetary concerns went unaddressed as well; we were overcharged without notice or explanation, paying $20 per door as opposed to the agreed-upon $15. Additionally, the $150 onboarding fee yielded a lackluster introduction to the system, leaving us with unanswered questions and uncertainty. Above all, the flawed software architecture and subpar user experience made it clear that this platform was not designed with the user in mind.

Alternatives considered

[Operto](https://www.capterra.com/p/248282/Operto-Connect/)

Reason for choosing Enso Connect

Because we thought their UX/UI was better, we changed to Operto immediately after.

Review Source

Response from Enso Connect

May 6, 2024

Hi, We're genuinely sorry for the frustration and inconvenience you've experienced with Enso Connect. Your feedback is crucial for us to improve, and we're disappointed to hear that we couldn't find your records in our system. It's clear we have room to enhance our processes to ensure smoother interactions and better visibility for our users. We'd appreciate the opportunity to investigate further and address any outstanding issues you may have encountered. Please reach out to our support team, and we'll do our utmost to assist you promptly. - Francois

JAG

Jakub Aleksander G.  
Director  
Real Estate  
Used the software for: 2+ years

### "Great product and great service! "

January 18, 2024

5.0

Pros

Their software is on point and we never had an issue with it. Moreover, they have a great team who's always on point with helping and urgently getting back to your enquiries.

Cons

Sometimes the loading time of the app can be sluggish but overall it does the job so we can't complain.

Switched from

[Duve](https://www.capterra.com/p/174666/Wishbox/)

Extra fee for security deposits and no lock automation solution.

Review Source

Response from Enso Connect

May 5, 2024

Hey Jakub, Thanks for the awesome review! We're thrilled to hear that you've had a smooth experience with Enso Connect and that our team has been there for you whenever you needed assistance. We really appreciate your feedback about the occasional sluggish loading time, and have just addressed this with our first updates for the mobile app to reduce latency. We're delighted to have you on board, and thank you for choosing Enso Connect! - Francois

BK

Bart K.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great guest communication tool"

March 17, 2024

5.0

Enso helped us deploy automated communication strategies across all our platforms. Thanks to their solution, we've reduced our communication effort pre-check-in; we easily gather guest feedback once they check in, and the upsells generated pay for Enso, KnowYourGuest insurance we use, still leaving us some profit.

Pros

We love the streamlined, condition-based guest pre-check-in, insurance, smart access and upsells. It seems logical, yet we have not found this in any PMS. A genuinely multi-channel communication (email, text, WhatsApp, Airbnb messaging) make the information we send un-missable. We are looking forward to new AI capacities that are being developed.

Cons

It's a product constantly being improved by the team - they are responsive to user feedback. More advanced set-up may be complicated and needs to be reviewed occasionally based on guest feedback and real-life observations.

Switched from

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

I was using communication tools in my PMS; however, they do not provide an automated condition-based flow where the guest has to pre-check in (pay a deposit, submit documents through KnowYourGuest) and only then can see smart access code (generated automatically, time-sensitive).

Review Source

Response from Enso Connect

May 3, 2024

Hey Bart, Thank you so much for your review! This means the world to everyone on the team. We're glad to see you make good use of the system and continuously grow the business and revenue! As for your feedback on reviewing user flows - we're here to help, so if you'd like to run anything by the team, please don't hesitate to shoot us a message :) - Francois

KG

Kerri G.  
CEO and Co-Founder  
Hospitality  
Used the software for: 1-2 years

### "Enso Elevates our Guest Experience & Engagament"

March 15, 2024

5.0

10 out of 10. Even when I do have a glitch in the system, the support and client success team is on it and always escalate getting a resolution for me.

Pros

That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business.

Cons

The platform updates can be communicated more proactively, but they are getting better!

Reason for choosing Enso Connect

3 reasons: 1. Enso met more of the guest experience requirements that I had, 2. The engagement of the client success team pre-purchase (and they have not disappointed post-purchase) 3. Their robust roadmap.

Review Source

Response from Enso Connect

May 5, 2024

Hey Kerri, Thank you for sharing your experience with Enso! We're thrilled to hear that our platform has elevated your guest experience and operational efficiency. Your feedback about proactive communication on updates is noted, and we're committed to improving that area - we've recently made some updates to our internal notification system that should in part address this! We're glad to know that our support and client success teams have been responsive and helpful for you. We appreciate your trust in us and look forward to continuing to meet your needs with our robust roadmap. - Francois

JR

Josh R.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Go-To Dashboard for Guest Experience & Upsells"

November 10, 2022

5.0

Pros

We spend less time responding to guest messages or pushing upsells. The app provides guests the answers they're looking for and the ancillary services we offer. We've found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.

Cons

I'd like to see more local venders join the app so that we can add more local experiences to our additional guest services offered. Currently, we are having to manually add these local service providers. I've shared this feedback and I believe it's already on their roadmap but could be mistaken.

Switched from

[Operto](https://www.capterra.com/p/248282/Operto-Connect/)[Duve](https://www.capterra.com/p/174666/Wishbox/)[DACK](https://www.capterra.com/p/252209/DACK/)

I've tried several other platforms that claim to offer features but consistently under delivered. Enso, if anything, under sells and over delivers. We're very happy with the product, onboarding team, and customer support. I haven't found another platform that works end to end as well as Enso.

Review Source

Response from Enso Connect

May 5, 2024

Hi Josh, Thanks for the glowing review! We're thrilled Enso Connect has become your go-to for guest experience and upsells, reducing response time and boosting revenue. Your feedback on adding more local vendors is noted. We're committed to delivering beyond expectations. Thanks for choosing us! - Francois

Owen M.  
Customer Success Lead  
Real Estate  
Used the software for: 6-12 months

### "Awesome product! "

March 2, 2023

5.0

Pros

I love the way, the product streamlines, the guest experience, workflows, property, safety, and damage fee collection - amongst much more! Prior to coming on board, we were using Guesty workflows, which, although good, limit the functionality that you can achieve and offer no security to your properties or verification of guests. I think all features of Endor are amazing, and tie greatly in with each other to allow you to create a better guest experience from booking confirmation. As well as this, it also allow you to upsell and bring in substantial amounts of revenue, especially with damage waivers, which already have paid for half of the annual cost of the product. It is a really cool tool! Additionally, \[sensitive content hidden\] has been incredibly supportive throughout the process, patient and incredibly kind and helpful throughout the on boarding process and our existing relationship with Enso. I personally have felt very comfortable and safe, making changes with the knowledge. He has an overview on our account and does advise with the best practices to improve our guest experience. Thank you \[sensitive content hidden\] and thank you Enzo, great tool.

Cons

The only thing I would say, with this, is that it’s early in its development. It is a new product, so this is completely fair. However, with that said, the features already existing and the roadmap is pretty incredible. From experience, any new features are quickly implemented, and I really value how much the teams take on use a Feedback to improve the tool

Review Source

Response from Enso Connect

May 5, 2024

Hi Owen, Thank you for your fantastic review of Enso Connect! We're thrilled to hear that our product has streamlined your guest experience, workflows, and property management effectively. It's great to know that you find our features amazing and our upselling capabilities valuable. We truly appreciate your kind words about our team's support, and we're committed to continuous improvement based on user feedback. Thank you for choosing Enso Connect! - Francois

AC

Ariaan C.  
CEO and Founder  
Real Estate  
Used the software for: 6-12 months

### "Guest experience elevated "

March 12, 2024

5.0

My overall experience with Enso is excellent. It has been smooth and getting used to the software is easy and can help out team save a lot go time. It definitely helps you stand out while capturing valuable guest details.

Pros

I like that the interface and feel of the boarding pass is very clean and modern and easy to use. It allows us to have everything a guest will need in one place which helps us save time while gives the guest a elevated experience.

Cons

Sometimes their are some big issues that can be a little confusing. Other than that, everything is great.

Alternatives considered

[Operto](https://www.capterra.com/p/248282/Operto-Connect/)

Reason for choosing Enso Connect

The integrations, the look and feel, the price, and the overall customer service was just superior in my opinion.

Review Source

Response from Enso Connect

May 5, 2024

Hey Aarian, Thank you for your feedback! We're glad to hear that you appreciate the clean and modern interface of our boarding pass and that it contributes to an elevated guest experience. We understand that occasional issues can arise, and we're continuously working to improve our platform's clarity and usability. It's fantastic to know that Enso has been instrumental in saving your team time and enhancing your ability to capture valuable guest details. We're grateful for your trust in us and for choosing Enso Connect over other alternatives. If you ever need assistance or have further suggestions, please don't hesitate to reach out. - Francois

Mark B.  
Founder  
Hospitality  
Used the software for: Less than 6 months

### "The crucial 3rd piece"

January 18, 2023

5.0

I met \[sensitive content hidden\] at a STR conference in Austin. We got to chatting at a dinner event, and I was instantly intrigued by the software his company had developed. After seeing a demo the next day, I knew this was something we needed to integrate with.We are currently with Guesty for our PMS, and use Breezeway for task management. This is the final and crucial 3rd piece. Working with Oskar during onboarding was great. He's extremely patient, kind and knowledgable, and made the arduous process (of ANY software integration) smooth and seamless. Since integrating, the check-in and check-out experience for our guests has been SO much easier, and much more passive for us as a company. Guests have EVERYTHING they need at their fingertips in the form of the "boarding pass". It's amazing, it's beautiful, and it means that my staff and I can spend time working on more important things vs. answering questions that are now alleviated by the boarding pass. Where we once used Guesty's automated messaging for all template messages, we now use Enso. It allows us to cover more bases in sending both platform messages and SMS messages, making sure our guests get the info they need, when they need it.Last but certainly not least is the upsells feature. Being able to monetize and automate the early check-in/late check-out requests is HUGE.

Pros

The boarding pass! It puts a functional information tool in the hands of our guests, making for a seamless arrival and check-in experience.

Cons

Just waiting on new features to develop as they grow, which I am confident will happen (some of the ones I want are already in the works for release later this month!)

Review Source

Response from Enso Connect

May 5, 2024

Hi Mark, Thank you so much for sharing your experience with Enso Connect! We're thrilled to hear that the boarding pass has been a game-changer for your guest arrival and check-in process. It's wonderful to hear about your positive onboarding experience. We strive to make the set up process as smooth and seamless as possible! If you ever need anything, please don't hesitate to reach out! - Francois

KG

Keiran G.  
CMO  
Hospitality  
Used the software for: 1-2 years

### "Best Guest Experience Software Out There"

September 2, 2023

5.0

The biggest benefit is found on improving the guest experience / journey. Some of the custom automations you can setup are pretty cool as well

Pros

The boarding pass is an incrediblely useful tool for our guests and has dramatically improved their guest experience. Within seconds the guest gets check in details, an idea of the weather forecast, and personalized upsells that we as the operator have monetized. Super handy!

Cons

So far nothing to complain about, its all worked quite well!

Review Source

Response from Enso Connect

May 5, 2024

Hi Keiran, Thank you for your fantastic review! We're thrilled that Enso Connect has dramatically improved your guests' experience with its boarding pass feature and personalized upsells. We're glad everything has worked well for you so far, and we're here to support you if you need anything in the future. Thanks for choosing Enso Connect! - Francois

JB

Jenny B.  
Business Development  
Hospitality  
Used the software for: Less than 6 months

### "Positive experience with Enso Connect"

December 29, 2022

5.0

We've had a great experience and love working with the Enso Connect team!

Pros

The boarding pass is exactly what we needed to solve our issues at check in. Onboarding was very easy!

Cons

We are excited for the new reporting features!

Switched from

[Operto](https://www.capterra.com/p/248282/Operto-Connect/)

Their guidebook setup was overly complicated.

Review Source

Response from Enso Connect

May 5, 2024

Hi Jenny, Thank you for sharing your positive experience with Enso Connect! We're delighted to hear that our boarding pass feature has been instrumental in streamlining your check-in process and that onboarding was a breeze for you. We hope you're enjoying the new dashboard and reporting functionalities now live. It's fantastic to know that you've had a great time collaborating with our team. We're committed to providing excellent service and support to ensure your continued satisfaction. We appreciate your trust in us and for choosing Enso Connect. If you have any further feedback or suggestions, please feel free to reach out. We're here to help! - Francois

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