--- title: "Desku Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Desku Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/275845/Desku/" page_type: "product" language: "en" --- # Desku Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Desku ## What is Desku? Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. ## What is Desku used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Desku?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://desku.io/&name=Desku) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Desku 4.7 (36) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (36) Ease Of Use 4.6 (1,767) Value For Money 4.9 (35) Value For Money 4.6 (1,517) Customer Service 4.6 (35) Customer Service 4.7 (1,536) ## Desku alternatives [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,135)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134347/Intercom/) ## FAQs about Desku Overview ### Which roles and teams benefit most from Desku? Desku is most used by founders, CEOs, owners, and directors who need centralized customer support visibility and faster response handling. Operations, admin, and account management teams use it to streamline ticket workflows, while marketers, developers, and IT staff rely on it to coordinate customer conversations, resolve issues, and improve service efficiency. Answer based on 36 reviews Overview ### What company size and industries is Desku built for? Desku is built for hyper-growth companies, especially small businesses, which make up 97% of reviewers, with Information Technology and Services leading at 22%. It also serves Marketing and Advertising at 17%, Online Media at 8%, and has limited enterprise use at 3%, primarily for help desk teams. Answer based on 36 reviews Features and Usability ### What are the key features of Desku? Desku offers support ticket management, live chat, real-time chat, email management, and a self service portal for customer support workflows. It also includes automated routing, automated responses, workflow automation, SLA management, knowledge base management, reporting and analytics, CRM, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Desku starts at $19 per user per month for the Startup plan, with Team at $39 and Business at $49. A free trial is available, and no credit or debit card is required. Startup includes AI Knowledge Base, shared inbox, chatbots, CoPilot, and ticketing. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Desku integrate with? Desku integrates with WooCommerce, Shopify, Zapier, MailerLite, and Pabbly Connect, with catalog support also listing Instagram, Messenger, and WhatsApp. These integrations center on ecommerce, messaging, and automation, with reviewer mentions emphasizing WooCommerce and Shopify for order and customer support workflows. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Desku offer? Desku provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide self-paced walkthroughs for reviewing tasks and product functions. Answer based on 1 reviews Getting Started and Support ### What customer support options does Desku offer, and how do users rate the experience? Desku offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, friendly, and quick to solve issues, with live chat standing out. Some reviewers, however, report unanswered tickets at times, so response consistency appears mixed. Answer based on 17 reviews Features and Usability ### Is Desku easy to use for customer support teams? Desku keeps daily support work easy to learn and manage for most teams. Small business support teams often find the dashboard intuitive for tickets, live chat, shared inboxes, and knowledge bases, though some users mention a short learning curve, clunky ticket views, and documentation gaps for less obvious settings. Answer based on 10 reviews Features and Usability ### How good is Desku's user interface? Desku offers a clean, easy-to-navigate interface that works well for many customer support teams. Users often like the layout for chat, ticketing, and knowledge base management, while some note that certain modules can feel disconnected, ticket views need refinement, and design customization still has room to grow. Answer based on 10 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers say these are the help desk features buyers care about most: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Desku supports all three top-priority features: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. This coverage gives teams one system for organizing support requests, staying updated as issues change, and tracking response commitments against service targets, helping businesses improve resolution times, maintain service quality, and handle customer support more efficiently. Ticket Management 4.6 (25) 44.00% of 25 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.4 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 4.7 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 4.4 (16) 31.25% of 16 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems CRM 3.8 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Desku 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (36) 4.3 Based on 36 reviews ## Pricing Value for money 4.9 (35) Free Trial [View pricing plan details](https://www.capterra.com/p/275845/Desku/pricing/) Startup $19.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies Team $39.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration - Branding Removal Business $49.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration - Branding Removal - Instagram Integration - Facebook Integration - Webhooks & APIs Value for money 4.9 (35) 4.9 Based on 35 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (35) 4.6 Based on 35 reviews ## User reviews Overall rating 4.7 Based on 36 reviews Filter by rating 5(26) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Bhavik B. Head of Operations Information Technology and Services ### "Excellent experience with help desk software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 9, 2023 Pros Desku is an excellent platform for managing user support. It is easy to navigate, and the user interface (UI) and user experience (UX) are top-notch. The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow. Cons Overall, everything is good. They are focusing on releasing more functionalities day by day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder/ CEO Information Technology and Services ### "The Ultimate Customer Support Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk. Pros The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing. Cons Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reasons for choosing Desku I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sebastiano R. Tech Support Specialist Information Technology and Services ### "Finally we have the Saas suite with all the products we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2022 Finally we have the Saas suite with all the products we needed, all integrated, not to mention the BOT, it's what we've all been waiting for. Pros All support services integrated, and the User Experience. Cons We had to wait a lot for the release of the Bot's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Markter Marketing and Advertising ### "Deskubot is working like charm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2022 mostly function working and uptime Pros Ticket system working wellIntegaration working also ok Cons desku bot not included in - if it can be on , it so grat Switched from [MyAlice](https://www.capterra.com/p/242232/MyAlice/) myalice no have email function, automation like bad Reasons for choosing Desku cost and have all functions working as i want Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Andy E. Marketer Marketing and Advertising ### "User-friendly and easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2022 Pros Price, ease of use, good features, and integrations. Cons Some functions are missing in the live chat feature, and overall I needed more customization options. However, they are improving the software and making updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Juan Diego P. CEO Education Management ### "The best HelpDesk System we have tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2022 Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback. Pros Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat. Cons Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price and features included Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Desku Lower price and similar features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Amit P. Marketer Marketing and Advertising ### "Desku - Customer Support Platform on a new level" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2022 The pace of development has begun to increase so I am looking forward to more exciting future developments. One such development seems like a true game-changer! Bottom line, highly recommended. Pros From the first instance of using Desku , I have been super impressed with the ease of use and feature set. The team is very responsive to feedback; if any tech issues arise, they are extremely quick to deal with them. Cons There were occasional issues with text formatting on the widget in the past but this has since been rectified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ramsey S. CEO/Founder Marketing and Advertising ### "Desku Is The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 Overall the best right now for a chat and ticketing system with lots of future updates Pros I like the ease of use and the team bringing updates constantly to their current user base. Cons Haven't found anything wrong with the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alper U. Managing Partner Computer Hardware ### "Made a switch from Crisp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 So far so good. Pros It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome. Cons Notifications need to be improved. Mobile app needs refactoring Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Got a good deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jamie L. IT Infra Media Production ### "Awesome Alterative to Freshdesk!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 24, 2022 Pros Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions. Integration to Facebook Page to log tickets and custom SMTP is my favorite feature. Cost effective with Live Chat Built in. Cons UI to load abit faster. Hope there they could integrate with more social platforms like Instagram or Twitter. The development speed could be faster for new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/275845/Desku/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.