# Desku Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Desku Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/275845/Desku/alternatives --- # Desku Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Desku ## What is Desku? Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. ## What is Desku used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 36 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Desku?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://desku.io/&name=Desku) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Desku 4.7 (36) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (36) Ease Of Use 4.6 (1,733) Value For Money 4.9 (35) Value For Money 4.6 (1,487) Customer Service 4.6 (35) Customer Service 4.7 (1,506) ## Desku alternatives [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.6 (25) 44.00% of 25 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.7 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 4.4 (16) 31.25% of 16 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Notifications 4.4 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs CRM 3.8 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Email Management 4.4 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Desku 34 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Manage, store and organize emails within the system or via third-party apps Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (36) 4.3 Based on 36 reviews ## Pricing Value for money 4.9 (35) Free Trial [View pricing plan details](https://www.capterra.com/p/275845/Desku/pricing/) Startup $19.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies Team $39.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration - Branding Removal Business $49.00 Per User,Per Month It includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration - Branding Removal - Instagram Integration - Facebook Integration - Webhooks & APIs Value for money 4.9 (35) 4.9 Based on 35 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (35) 4.6 Based on 35 reviews ## User reviews Overall rating 4.7 Based on 36 reviews Filter by rating 5(26) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Bhavik B. Head of Operations Information Technology and Services ### "Excellent experience with help desk software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 9, 2023 Pros Desku is an excellent platform for managing user support. It is easy to navigate, and the user interface (UI) and user experience (UX) are top-notch. The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow. Cons Overall, everything is good. They are focusing on releasing more functionalities day by day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Founder/ CEO Information Technology and Services ### "The Ultimate Customer Support Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk. Pros The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing. Cons Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reasons for choosing Desku I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sebastiano R. Tech Support Specialist Information Technology and Services ### "Finally we have the Saas suite with all the products we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2022 Finally we have the Saas suite with all the products we needed, all integrated, not to mention the BOT, it's what we've all been waiting for. Pros All support services integrated, and the User Experience. Cons We had to wait a lot for the release of the Bot's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Markter Marketing and Advertising ### "Deskubot is working like charm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2022 mostly function working and uptime Pros Ticket system working wellIntegaration working also ok Cons desku bot not included in - if it can be on , it so grat Switched from [MyAlice](https://www.capterra.com/p/242232/MyAlice/) myalice no have email function, automation like bad Reasons for choosing Desku cost and have all functions working as i want Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Andy E. Marketer Marketing and Advertising ### "User-friendly and easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2022 Pros Price, ease of use, good features, and integrations. Cons Some functions are missing in the live chat feature, and overall I needed more customization options. However, they are improving the software and making updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Juan Diego P. CEO Education Management ### "The best HelpDesk System we have tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2022 Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback. Pros Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat. Cons Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price and features included Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Desku Lower price and similar features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Amit P. Marketer Marketing and Advertising ### "Desku - Customer Support Platform on a new level" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2022 The pace of development has begun to increase so I am looking forward to more exciting future developments. One such development seems like a true game-changer! Bottom line, highly recommended. Pros From the first instance of using Desku , I have been super impressed with the ease of use and feature set. The team is very responsive to feedback; if any tech issues arise, they are extremely quick to deal with them. Cons There were occasional issues with text formatting on the widget in the past but this has since been rectified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ramsey S. CEO/Founder Marketing and Advertising ### "Desku Is The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 Overall the best right now for a chat and ticketing system with lots of future updates Pros I like the ease of use and the team bringing updates constantly to their current user base. Cons Haven't found anything wrong with the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alper U. Managing Partner Computer Hardware ### "Made a switch from Crisp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 So far so good. Pros It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome. Cons Notifications need to be improved. Mobile app needs refactoring Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Got a good deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jamie L. IT Infra Media Production ### "Awesome Alterative to Freshdesk!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 24, 2022 Pros Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions. Integration to Facebook Page to log tickets and custom SMTP is my favorite feature. Cost effective with Live Chat Built in. Cons UI to load abit faster. Hope there they could integrate with more social platforms like Instagram or Twitter. The development speed could be faster for new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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