# Desku Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Desku the right Help Desk solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275845/Desku/reviews --- Desku 4.7 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Desku Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Brian G OwnerMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “The live chat and ticketing functionality is the main reason I started using DeskU. I have some other helpdesk/live chat solutions and DeskU is really starting to outgrow them in features/functionality.“ September 28, 2022 JR Johnny R Founder Consumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Integration with Shopify are lacking for users like me who sell digital products.“ June 10, 2022 Wilton T Director of CreativityGraphic Design, 2 - 10 employeesUsed the software for: Less than 6 months. “The Desku Helpdesk app is good for use with WooCommerce and Shopify, as it is available on both iPhone and Android platforms.“ October 3, 2022 Asif A AdminEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The only con I see is the customer support from desku.“ September 28, 2022 Eddy C OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox.“ October 3, 2022 Jamie L IT InfraMedia Production, 2 - 10 employeesUsed the software for: 6-12 months. “Integration to Facebook Page to log tickets and custom SMTP is my favorite feature. “ October 24, 2022 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erik W. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Pretty well developed new player" June 8, 2022 4.0 Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder. Pros I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good. Cons Marking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Helpscout failed to continue to innovate, costs were going up, they started to charge for views or something strange so we said, enough. We found a very good deal and are happy we moved. Review Source Response from Desku Technologies October 4, 2022 Thankyou Eric VR Verified Reviewer Founder/ CEO Information Technology and Services Used the software for: 6-12 months ### "The Ultimate Customer Support Platform" December 6, 2022 5.0 Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk. Pros The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing. Cons Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Desku I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis. Review Source JR Johnny R. Founder Consumer Services Used the software for: Less than 6 months ### "A solid ticket management system. " June 10, 2022 4.0 Pros Ease of setup is great. The support that I did receive was prompt and responsive. Cons Integration with Shopify are lacking for users like me who sell digital products. Review Source Response from Desku Technologies October 4, 2022 Thankyou Johnny we will surely improve shopify integration in coming months. VR Verified Reviewer Owner Retail Used the software for: Less than 6 months ### "Replaced Freshdesk with Desku" October 3, 2022 5.0 Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better. Pros Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles. Cons Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying. Alternatives considered [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)[LabiDesk](https://www.capterra.com/p/207935/LabiDesk/) Reason for choosing Desku Desku is the most usable platform and has the most complete features compared to LabiDesk and Thrivedesk which in my opinion are not ready for live production environment. Desku is also more affordable than zohodesk Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk paid plan is too expensive for us and Desku provide better limits and similar features with more affordable pricing. Review Source JS Jornes S. Sales Designer Design Used the software for: 6-12 months ### "Desku is awesome" September 28, 2022 5.0 I am happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool. Pros The tool is excellent. I like their knowledge base and ticketing system the most. Cons Overall, everything is good. Need to improve the widget design, and add a few more features. Alternatives considered [Support Board](https://www.capterra.com/p/202701/Support-Board/) Reason for choosing Desku They prepared some documentation and expected me to refer to their documentation. As a result, I felt helpless when I need help. Review Source Response from Desku Technologies October 4, 2022 Thankyou for amazing review jornes OF Oliver F. CEO Design Used the software for: 6-12 months ### "Awesome and flexible" September 28, 2022 5.0 Desku is a great helpdesk solution. I love the live-chat option. Pros It's still in development to implement new feature and increase the usage. Cons I need some time to find some options. But if you know theire structure, the dashbord is very easy to use. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Desku good feeling Switched from [Re:plain](https://www.capterra.com/p/172768/Re-plain/)[Chat for Jira Service Desk](https://www.capterra.com/p/176529/Chat-for-Jira-Service-Desk/) Desku has a great solution without a lot of unused features. It's smart and perfect. Review Source Response from Desku Technologies October 4, 2022 Thankyou Oliver for amazing words Bhavik B. Head of Operations Information Technology and Services Used the software for: 1-2 years ### "Excellent experience with help desk software" October 9, 2023 5.0 Pros Desku is an excellent platform for managing user support. It is easy to navigate, and the user interface (UI) and user experience (UX) are top-notch. The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow. Cons Overall, everything is good. They are focusing on releasing more functionalities day by day. Review Source Brian G. Owner Media Production Used the software for: Less than 6 months ### "Desku.io is an amazing helpdesk solution" September 28, 2022 5.0 Pros The live chat and ticketing functionality is the main reason I started using DeskU. I have some other helpdesk/live chat solutions and DeskU is really starting to outgrow them in features/functionality. I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me. Looking forward to using the social integrations and really hoping for an EDD (Easy Digital Downloads) integration in the future! Cons Like any new platform, there will be growing pains. DeskU has been buggy from time to time but generally seems to be sorted out quickly. Alternatives considered [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Reason for choosing Desku Price, features Review Source Response from Desku Technologies October 4, 2022 Thankyou for amazing review Brian Alper U. Managing Partner Computer Hardware Used the software for: Less than 6 months ### "Made a switch from Crisp" November 2, 2022 5.0 So far so good. Pros It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome. Cons Notifications need to be improved. Mobile app needs refactoring Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Got a good deal Review Source Jim Rune N. CEO Online Media Used the software for: Less than 6 months ### "Almost the only support tool you need is Desku" June 7, 2022 5.0 It is incredible software, highly recommended! Pros Their was amount of functionalities and the quality of the product makes it a great product! Cons Should integrate natively with Meta (Facebook and Instagram), Linkedin and other social media Reason for choosing Desku Price Review Source Response from Desku Technologies October 4, 2022 Thankyou Jim It motivates us to move further and faster. TE Ted E. Director Information Technology and Services Used the software for: Less than 6 months ### "simple and easy" October 3, 2022 4.0 Very happy in general, easy to use and includes the app Pros Isn't trying to be everything and just does ticket management and help desk Cons ticket management is still a bit clunky when seeing what's due to be done. An SLA priority order would resolve this easy enough Review Source AP Amit P. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Desku - Customer Support Platform on a new level" November 4, 2022 5.0 The pace of development has begun to increase so I am looking forward to more exciting future developments. One such development seems like a true game-changer! Bottom line, highly recommended. Pros From the first instance of using Desku , I have been super impressed with the ease of use and feature set. The team is very responsive to feedback; if any tech issues arise, they are extremely quick to deal with them. Cons There were occasional issues with text formatting on the widget in the past but this has since been rectified. Review Source JDP Juan Diego P. CEO Education Management Used the software for: 6-12 months ### "The best HelpDesk System we have tried" November 5, 2022 5.0 Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback. Pros Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat. Cons Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Desku Lower price and similar features Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price and features included Review Source VR Verified Reviewer CEO Real Estate Used the software for: 6-12 months ### "New Contender in the Customer Support Space" October 19, 2022 5.0 Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times. Pros Although Desku is a relatively new product, the team over there appears to be developing the app very quickly with new feature releases almost weekly. They seem to really understand their niche so the features they are releasing are very useful whereas sometimes other software developers focus on features that aren't very relevant for their users. These guys really get it. Cons The app does a lot of things: web chat, knowledge base, ticketing, etc. In the beginning the modules felt a bit disjointed, but over the last few months the UI has been updated several times and it the overall user experience is getting much better. Review Source JG JaKia G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Thankful To Have Found Desku" October 7, 2022 5.0 I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this! Pros I love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail. Cons I really wish that they had more native integrations. I also don't like that thy sidebar is compact. I haven't yet memorized the icons so seeing them without a name beside it makes me think a bit more than I would like but that's super small. I did also have a bit of trouble signing up via appsumo but that was my fault. They solved that really fast. Review Source RS Ramsey S. CEO/Founder Marketing and Advertising Used the software for: 6-12 months ### "Desku Is The Best" November 2, 2022 5.0 Overall the best right now for a chat and ticketing system with lots of future updates Pros I like the ease of use and the team bringing updates constantly to their current user base. Cons Haven't found anything wrong with the product. Review Source VR Verified Reviewer Manager Insurance Used the software for: Less than 6 months ### "Fast and easy bot builder. " October 3, 2022 5.0 Simple and straight forward. Easy to build with. UI takes a bit to get used to, but works well after you learn how to click the right place Pros Recipes are simple and easy to create. There isn't a lot of complicated functionality. Simple bot that gets the job done. Excited that this will integrate directly with Desku helpdesk to create tickets for service work. Cons No advanced bot features for a more complicated workflow. But Reason for choosing Desku I have Desku helpdesk. Review Source Response from Desku Technologies October 4, 2022 Thankyou CW Charly W. CEO/CTO/Executive Producer Online Media Used the software for: 6-12 months ### "5 Stars ⭐ All-in-One Customer Support Platform" October 17, 2022 5.0 Pros As a early Desku adopter, I have seen new features being added to the platform on a regular basis since the begining. The only thing that would be great to be added to the Desku ecosystem to make it the ultimate Customer Support SaaS offering would be an AI for Deskubot, but I'm pretty sure it is somewhere in their features roadmap. Cons Documentation is not always covering all there is to know but the UI is pretty intuitive and getting support is quite fast. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source CP Chirag P. Admin Apparel & Fashion Used the software for: 6-12 months ### "A toolkit that we business needed" September 28, 2022 4.0 Pros A wholesome tool to solve problems for communication and resolution. Cons Personally, a few additions for knowledge base would be appreciated Review Source VR Verified Reviewer President Management Consulting Used the software for: Less than 6 months ### "Desku.io is a clear winner in easy-to-use contact center software. I would highly recommend you at " October 6, 2022 4.0 It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs. Pros Pros: Easy to use compared to other support platforms Desku Helpdesk app is available on both iPhone and Android Ability to manage multiple inboxes and brand Support via live chat/chatbot, shared tickets, and a knowledge base They have an active Facebook community Attractive Pricing compared to other platforms Cons Cons: Roadmap timeline is a behind Is a bit slow at times (probably growing pains) Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Price Review Source SM Stefan M. CEO Retail Used the software for: 6-12 months ### "My preferred helpdesk and communication hub" October 2, 2022 4.0 Pros The unified team inbox and the fast development speed of the team behind Desku. Its a really good and useful helpdesk and customer support software. It directly integrates with Shopify, Magento and Woocommerce Stores, you see all the corresponding data from the order of the customer direct in Desku and it is really helpful to communicate issues with your team and the customers. Cons A native integration of shopware is missing. Review Source Response from Desku Technologies October 4, 2022 Thankyou VR Verified Reviewer CEO Real Estate Used the software for: Less than 6 months ### "Great customer support service" September 28, 2022 5.0 I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it. Theie support via Whatsapp is fast and problems are solved quickly. Thank you and cheers from Morocco Pros \- Ease of use - Whitelabel - Customer Support Cons \- Not multilingual - More branding option Review Source Response from Desku Technologies October 4, 2022 Thankyou for amazing review We will surely consider improving further David D. Artistic Director Design Used the software for: Less than 6 months ### "I am ready to move from the larger, most established and very expensive Help Desk platforms, are u?" March 22, 2022 5.0 I am surprised, in a good way! To be honest I had not considered a HelpDesk solution for my endeavors, just because how expensive a scaling solutions becomes in time, I have done support for many years and have helped in the implementation of most of the systems I have used and know this first hand. DeskU has allowed me to lay out a plan to offer to our customers, sponsors and brand ambassador with a personalized platform. It has also opened the window to even offer HelpDesk services for a limited number of clients as part of our e-commerce solutions. Pros The easy of deployment, integration, scalability and access to \[SENSITIVE CONTENT\] has me convinced this is a great opportunity! Having used Help Desk platforms for my former corporate world jobs makes me certain! Cons While I would not consider it cons, because the platform is in its early stages, they are definitely things to consider before a full switcheroo, not able to introduce approvals or SLA compliance are heavy on the list. Review Source VR Verified Reviewer Markter Marketing and Advertising Used the software for: Less than 6 months ### "Deskubot is working like charm" November 16, 2022 5.0 mostly function working and uptime Pros Ticket system working wellIntegaration working also ok Cons desku bot not included in - if it can be on , it so grat Reason for choosing Desku cost and have all functions working as i want Switched from [MyAlice](https://www.capterra.com/p/242232/MyAlice/) myalice no have email function, automation like bad Review Source Jamie L. IT Infra Media Production Used the software for: 6-12 months ### "Awesome Alterative to Freshdesk!" October 24, 2022 4.0 Pros Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions. Integration to Facebook Page to log tickets and custom SMTP is my favorite feature. Cost effective with Live Chat Built in. Cons UI to load abit faster. Hope there they could integrate with more social platforms like Instagram or Twitter. The development speed could be faster for new features. Review Source Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.