# Page 2 | Desku Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Desku the right Help Desk solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275845/Desku/reviews --- Desku 4.7 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Desku ## Showing most helpful reviews Showing 26-36 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Martin S. Partner Pharmaceuticals Used the software for: 6-12 months ### "Desku has a bright future" September 30, 2022 5.0 Pros Overall a good experience with Desku. I have only been testing the new chatbot for a short period, but so far I'm really impressed the UX behind this. A lot of great templates with useful flows. Cons It lacks a few key features I hope to come soon. For example how to convert tickets and live chat Review Source Response from Desku Technologies October 6, 2022 Thankyou for your feedback Martin You can easily convert tickets to livechat from top menu. Looking forward to improve it further. Anh L. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Promising product but need more polish." September 29, 2022 4.0 Promising product but need more polish. Pros \- Feature-rich - Deep integration with Woocommerce - Good pricing Cons Cons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently Reason for choosing Desku It is cheaper and has Woocommerce integration Review Source Response from Desku Technologies September 30, 2022 Thankyou Ahn for recommendation. we are looking forward to update it for sure. Wilton T. Director of Creativity Graphic Design Used the software for: Less than 6 months ### "This is the One." October 3, 2022 5.0 Excellent tool and team. Support is fast to respond and help if you have issues. Pros Desku provides a number of ways for businesses to support their customers, including live chat, tickets, and a knowledge base. The Desku Helpdesk app is good for use with WooCommerce and Shopify, as it is available on both iPhone and Android platforms. Handling multiple inboxes and brands successfully within Desku is a major advantage. The price of this tool is just right and it offers tremendous value for the money invested. Cons While the design customization is not perfect yet, it is slowly improving and will only get better with time. Review Source Response from Desku Technologies October 4, 2022 Thankyou so much for such detailed review wilton SR Sebastiano R. Tech Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Finally we have the Saas suite with all the products we needed" November 27, 2022 5.0 Finally we have the Saas suite with all the products we needed, all integrated, not to mention the BOT, it's what we've all been waiting for. Pros All support services integrated, and the User Experience. Cons We had to wait a lot for the release of the Bot's. Review Source VR Verified Reviewer Admin Education Management Used the software for: Less than 6 months ### "The product is solid and easy to work on." September 28, 2022 5.0 Pros The product is solid and easy to work on. A robust live chat feature is the gem. Setting up an account to live customer support is really not going to take much time. They put a lot of thought processes into the UI as I found it so easy to work on. Cons The only con I see is the customer support from desku. I submitted tickets a couple of times and never receive a reply, but they seem very active on Facebook community group. Review Source Response from Desku Technologies October 4, 2022 Thankyou, we will surely improve where we are lacking. SG Steven G. Web Application Programmer Online Media Used the software for: Less than 6 months ### "Deskubots - great addition to Live Chat" October 19, 2022 4.0 Pros Integrates neatly with the live chat service provided by Desku. And the interface is slick and clean. Cons Little confusing as to the difference between the Deskubot Widget and the Live Chat widget. I assumed if you had Live Chat, that it was all one thing. Building out recipes has a slight learning curve. Alternatives considered [LabiDesk](https://www.capterra.com/p/207935/LabiDesk/) Review Source VV Vadim V. Director, Account Management Information Technology and Services Used the software for: Less than 6 months ### "Very convenient Helpdesk Ticketing Solution" September 28, 2022 5.0 Pros Clean interface. Easy to use. Fast. Easy to integrate. Cons Nothing to report so far... The application does exactly what it is intended to do without additional complications. Review Source Response from Desku Technologies October 4, 2022 Thankyou Vadim MH Martin H. Developer Information Technology and Services Used the software for: Less than 6 months ### "Desku" September 30, 2022 5.0 Pros Desku is an excellent platform for managing all of your customer support needs. It is easy to use and provides a great way to keep track of your conversations with customers - support ticketing system, knowledge base, shared inbox and chat support. Desku's platform offers a wide range of features, including Woocommerce, Webhooks, Pabbly Connect, Zapier, Google analytics and more. Their support is friendly and responsive. Cons \- A bit cheap looking backend - No native apps yet (Android, iOS, etc.) Review Source IV Ivan V. CEO Information Technology and Services Used the software for: Less than 6 months ### "Works great" September 28, 2022 5.0 Great! Pros Ease of use, quick onboarding, works like a charm. Had 1 issue which was quickly resolved. Cons It is new so had to get used to new software Review Source AE Andy E. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "User-friendly and easy to use!" November 14, 2022 5.0 Pros Price, ease of use, good features, and integrations. Cons Some functions are missing in the live chat feature, and overall I needed more customization options. However, they are improving the software and making updates. Review Source DS David S. Director Information Technology and Services Used the software for: Less than 6 months ### "Support Team Reinvented" June 14, 2022 4.0 Pros Tickets and live chat in one area ability to review the entire team Cons The loading time can be slow, you can be waiting up to a minute before your instance loads Review Source Response from Desku Technologies October 4, 2022 Thankyou David Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.