# Bugpilot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bugpilot Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/275929/Bugpilot --- # Bugpilot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bugpilot ## What is Bugpilot? Get all the info you need to understand what the user is experiencing, right in your helpdesk software. Bugpilot automates the collection of screenshots, steps to reproduce, user info, browser logs, and more. Bugpilot integrates with Intercom, Crisp, LiveChat, Help Scout (coming soon), Zendesk. ## What is Bugpilot used for? [Remote Support](https://www.capterra.com/remote-support-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bugpilot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bugpilot.io/&name=Bugpilot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bugpilot 4.3 (4) VS. [### GuideMeAR](https://www.capterra.com/p/10050020/GuideMeAR/) [0.0](https://www.capterra.com/p/10050020/GuideMeAR/#reviews) Starting Price $9 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 0.0 (0) Value For Money 4.5 (4) Value For Money 0.0 (0) Customer Service 4.7 (3) Customer Service 0.0 (0) ## FAQs about Bugpilot Overview ### What company size and specific industries is Bugpilot built for? Bugpilot is designed for SaaS companies of all sizes, including small businesses, mid-market teams, and enterprise organizations. It is built for software-as-a-service providers that need a product fit focused on managing issues and workflows within a SaaS environment. Features and Usability ### What are the key features of Bugpilot? Bugpilot includes session recording for capturing user activity, troubleshooting tools for diagnosing issues, and support ticket management for organizing and tracking reported problems. These core features center on collecting session data, reviewing behavior, and managing support requests within one product. Integrations ### Which third-party tools and platforms does Bugpilot integrate with? Bugpilot integrates with 5 third-party tools and platforms: Jira, Slack, Intercom, LiveChat, and Crisp. It also connects with ClickUp, Dashly, and WordPress through reviewer-reported usage, covering issue tracking, team chat, support chat, and website environments. Answer based on 2 reviews Getting Started and Support ### What customer support options does Bugpilot offer? Bugpilot provides email/help desk support and a knowledge base. Support details are limited in the catalog, so user experience with response speed or helpfulness is not available here. The listed resources indicate direct ticket-based assistance and self-serve documentation for common questions. ## Pricing Value for money 4.5 (4) Free Trial Basic $9.00 Per User,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Crisp](https://www.capterra.com/p/151292/Crisp/) ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Deyan K. Digital development consultant Non-Profit Organization Management ### "Automated bug reports with all the data you need " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 7, 2023 Absolutely great piece of software develoment innovation - if you can get you hands on a lifetime deal on it you should definitely go for it. Pros Automated bug detection - I mean, just how cool is that alone? No more wandering, testing across devices and the back and forth communication of trying to extract techy information from non-techy end users. Bug sessions can be recorded and you can easily see what problems users experience, and you get all the tech info about the problem to solve it right away. There are also some great integrations to make sure you never let a user down and a bug unnoticed. Cons Even though I don't like sugarcoating reviews, there's just nothing to dislike at this stage. Will update the review in the future if something comes up, though it seems unlikely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Mateusz N. Product Owner Information Technology and Services ### "All good!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2022 Very nice, I am happy to have it. Pros Ease of use, in terms of sending and reviewing reports, recording reports (chrome extension, which does not need to install the tool in the software) Cons As for the start-up age, the toool changes fastly. And sometimes the team drops some solutions which were good for me personally Reasons for choosing Bugpilot I was invited to the beta tests group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Karolina B. Account Manager Information Services ### "Traffit user review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 16, 2022 Pros Recording bugs by users and uploading console videos. A simple way to help a customer solve a problem. The tool is intuitive. Easy contact with support. Nice customer care. Cons Reports upload without a name, it is hard to distinguish them in the list. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karolina M. Account Manager Information Technology and Services ### "Bug reporting has never been easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2022 Pros Once bugpilot was added to our website it was super easy to use it. At first, we used it on our accounts when we were trying to replicate our customer's bugs, but then the magic happened and bugpilot released an Intercom extension which is amazing. It makes collecting all necessary information for our QA and Devs much easier- especially when we're dealing with our users who are not too great with computers :D Cons There's nothing I dislike about this product, there's been a few times when it wasn't working too well, but \[SENSITIVE CONTENT\] addressed the issue immediately after I told him, so it was fixed immediately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.