--- title: "UserQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserQ Software - reviews, pricing plans, popular comparisons to other User Testing products and more." source_url: "https://www.capterra.com/p/275949/UserQ/" page_type: "product" language: "en" --- # UserQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UserQ ## What is UserQ? UserQ is the first fully remote user research solution that centers MENA testers and researchers – with Arabic and English testing options, utilising a panel of local testers. We’re on a mission to make UX research accessible to every brand, manager and researcher in the MENA region. Using our UserQ panel you get instant access to +10K users in the MENA region, across 100 nationalities and different demographics. You can recruit from a diverse range of quality testers. ## What is UserQ used for? [User Testing](https://www.capterra.com/user-testing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.digitalofthings.com/&name=UserQ) ## UserQ Overview Updated August 2026 AI summary UserQ enables organizations of all sizes to gather user feedback through usability testing, surveys, and video recordings, helping teams understand product experience and identify improvement areas. Delivered via web-based and desktop platforms, it offers features such as audience targeting, real-time analytics, heatmaps, and A/B testing, supporting data-driven decisions for product, design, and research teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserQ 4.3 (13) VS. [4.5 (10)](https://www.capterra.com/p/200860/Maze/reviews/) Starting Price Contact vendor Starting Price $75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.3 (775) Value For Money 4.3 (13) Value For Money 4.1 (679) Customer Service 4.3 (13) Customer Service 3.8 (657) ## UserQ alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (775)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (87)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018060/Lightster/) [Userbrain](https://www.capterra.com/p/141082/Userbrain/) [4.2 (88)](https://www.capterra.com/p/141082/Userbrain/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141082/Userbrain/) [View all alternatives](https://www.capterra.com/p/275949/UserQ/alternatives/) ## FAQs about UserQ Overview ### Which roles and teams benefit most from UserQ? UserQ benefits product, design, and engineering teams that need fast user feedback to guide feature decisions and usability improvements. Project coordinators and consultants use it to organize research workflows, while customer-facing, sales, and operations roles rely on insights to refine messaging, support experiences, and service quality. Answer based on 13 reviews Overview ### What company size and industries is UserQ built for? UserQ is built for organizations across the MENA region, especially small businesses at 62%, with Financial Services the leading industry at 15%. It also serves midsize companies at 31% and enterprises at 8%, with Accounting and Computer Software each at 8%, primarily for user testing. Answer based on 13 reviews Features and Usability ### What are the key features of UserQ? UserQ offers usability testing, surveys and feedback, and survey/poll management, plus A/B testing for comparing variations. It includes real-time analytics, reporting and statistics, visual analytics, heatmaps, and activity dashboards. Additional features cover audience targeting, customer segmentation, geotargeting, customizable questions, data import/export, and video recording/transcriptions. Getting Started and Support ### What training and onboarding options does UserQ offer? UserQ provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Getting Started and Support ### What customer support options does UserQ offer? UserQ provides Email/Help Desk, FAQ/Forum, and Phone Support. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 694 User Testing reviews Capterra reviewers highlight these as the features buyers care about most when choosing User Testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) UserQ supports **Usability Testing**, making it a fit for teams that need to collect feedback on product experience and identify friction points in user journeys. However, it does not include **Software Testing Management** or **User Management**. Instead, it offers **Audience Targeting** (**35%**) and **Video recording/Transcriptions** (**34%**), which give teams other ways to recruit relevant participants and review detailed session feedback. These features help businesses better understand user behavior and make more informed product decisions. Usability Testing 4.2 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 4.5 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Reporting/Analytics 4.5 (10) 50.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Quantitative Metrics 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Metrics that are measured statistically. Survey/Poll Management 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create and administer polls and surveys UserQ 25 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Categorization/Grouping: Organize and group data or items based on various criteria - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Geotargeting: Geographic location of visitors determines behavior of the software - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quantitative Metrics: Metrics that are measured statistically. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 4.3 (13) 4.3 Based on 13 reviews ## Pricing Value for money 4.3 (13) Free Trial Pay‑As‑You‑Go (Individual workspace) Free It includes: - Free workspace - $29 publishing fee per test Team plan (Team workspace) $80 per month, billed yearly It includes: - No test publishing fee - Covers up to 10 users in one shared workspace - Unlimited test and responses Value for money 4.3 (13) 4.3 Based on 13 reviews ## Support, customer service and training options Customer Service 4.3 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (13) 4.3 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(8) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent MN Mohammed N. Consultant Health, Wellness and Fitness ### "Terrible experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2026 I have a very long waiting for my payment from UserQ I requested my first payment to my bank account which haven't been received after 10 months!! I contacted their support over the past 10 months again and again, every time they say it was sent again for me to find nothing in my bank account over the last 2 weeks they agreed to send me digital gift card in exchange of my lost payment but again 10 days passed without sending me the gift card! Terrible experience. Pros Ease of taking tests Good device testing simple website user interface Realistic and relevant testing scenarios Cons payments extermely long waiting time for payment arrangement very rare tests per month (may be 1 every 2/3 months) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muhammad S. SALES MANAGER Construction ### "THE GENIUNE EXPERIENCE WITH USER Q" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 16, 2024 Overall, It's a great experience with UserQ. They are changing the world with their techniques and user friendly nature which help us all grow towards positiveness Pros Allowing users to provide open-ended feedback helps identify issues or suggestions that might not have been captured through structured testing scenarios.Realistic and relevant testing scenarios help users provide feedback that is applicable to real-world situations. clear instructions help users understand what is expected of them Cons Sometimes technical issues, such as bugs, glitches, or slow loading times, which can disrupt the testing experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Imran A. Customer service Financial Services ### "Userq survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 It's has been a excellent experience with the App till now Pros Instantly payment to the wallet and easily withdraw Cons Less reviews invitation as may be 1 or 2 invitations in the month Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Raman T. Tech Lead Information Technology and Services ### "Excellent platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros I am using UserQ from last few months and found their support system is quite active. Their NPS system is very good. I like the Preference test and Prototype test methodologies. Cons I really don't think there is any Con. Refer an earn policy can be made better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DR Denaa R. Project Coordinator Computer Software ### "Great tool for usability testing with real users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros I like the user interface which is very easy to use. We get to customize the target group which is pretty cool. I've published a couple of tests and I got pretty accurate results. Their payment method is also easy. Cons Nothing much to say. Everything is pretty easy to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BN Bashar N. Senior Product Designer Design ### "The best remote testing tool in MENA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2023 I had a significant experience with UserQ, the journey of signing up, creating a test, and recruiting participants were extremely easy and effective, and the credit price was reasonable. Pros \- Design / Look & feel- Amazing user experience - The ability to run a test in Arabic language- Rapid and notable responsiveness- Quantity of tests and testing approaches- Quick support responses Cons I would like to have a full Arabic version of the platform not only the tests Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Flavio S. Eng Electrical/Electronic Manufacturing ### "Perfect Application for research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2023 I like because I have the chance to give my opinion on a great range of topics, and I get paid for it. Pros It's very user friendly and easy to use Cons Now I had no issue with UserQ, and I like the overall experience Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Maintenance Supervisor Oil & Energy ### "Review from user of UserQ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2023 Pros Its simplicity yet it's very comprehensive in achieving the task. Cons There is a room for improvement in tha layout of user interface. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ahmed H. Student Higher Education ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 I really love to see userq make standards and solve problems with best they can Pros I like how specific their surveys to make best products and services Cons I like their effort on improving the surveys Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NM Nada M. Content Strategist E-Learning ### "UserQ is a very powerful tool for surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 Pros its user interface and I love how the website is very well organized Cons No thing so far, but I think I'll have the same opinion as if there's any bug I'd notice it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/275949/UserQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.