# UserQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UserQ Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/275949/UserQ --- # UserQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 6, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UserQ ## What is UserQ? UserQ is the first fully remote user research solution that centers MENA testers and researchers – with Arabic and English testing options, utilising a panel of local testers. We’re on a mission to make UX research accessible to every brand, manager and researcher in the MENA region. Using our UserQ panel you get instant access to +10K users in the MENA region, across 100 nationalities and different demographics. You can recruit from a diverse range of quality testers. ## What is UserQ used for? [User Testing](https://www.capterra.com/user-testing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.digitalofthings.com/&name=UserQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserQ 4.3 (13) VS. [4.5 (10)](https://www.capterra.com/p/200860/Maze/reviews/) Starting Price Contact vendor Starting Price $75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.3 (10) Value For Money 4.3 (13) Value For Money 4.1 (8) Customer Service 4.3 (13) Customer Service 3.8 (6) ## UserQ alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (774)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (87)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018060/Lightster/) [Userbrain](https://www.capterra.com/p/141082/Userbrain/) [4.2 (88)](https://www.capterra.com/p/141082/Userbrain/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141082/Userbrain/) [View all alternatives](https://www.capterra.com/p/275949/UserQ/alternatives/) ## FAQs about UserQ Overview ### Which roles and teams benefit most from UserQ? UserQ benefits product, design, and engineering teams that need fast user feedback to validate features, prototypes, and usability decisions. Marketing, sales, and customer service roles use it to understand audience behavior and improve messaging, while operations, finance, and project leads rely on it to support research-driven planning and coordination. Answer based on 12 reviews Overview ### What company size and industries is UserQ built for? UserQ serves MENA markets and is built mainly for small businesses, which make up 58% of reviewers, especially in Financial Services at 17%. It also supports midsize businesses at 33% and enterprises at 8%, with additional use in Computer Networking and Accounting, both at 8%, for user testing. Answer based on 12 reviews Features and Usability ### What are the key features of UserQ? UserQ offers survey and poll management, usability testing, and A/B testing for research and optimization. It also includes audience targeting, customer segmentation, and geotargeting, plus behavior tracking, heatmaps, visual analytics, real-time analytics, reporting and statistics, and video recording with transcriptions. Getting Started and Support ### What training and onboarding options does UserQ offer? UserQ provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars cover scheduled instruction, documentation serves as written reference material, and videos offer self-paced learning. Getting Started and Support ### What customer support options does UserQ offer? UserQ provides email/help desk support, FAQ/forum resources, and phone support. Support details are limited in the catalog data, so user experience with response speed, helpfulness, or common frustrations cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audience Targeting 4.5 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Usability Testing 4.2 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Reporting/Analytics 4.5 (10) 50.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Quantitative Metrics 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Metrics that are measured statistically. Survey/Poll Management 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create and administer polls and surveys UserQ 25 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Organize and group data or items based on various criteria Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Import and export data to and from software applications Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Geographic location of visitors determines behavior of the software A visual display that uses a color spectrum to show how visitors interact with areas of a web page A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Metrics that are measured statistically. Analyze and gain insights into data in real-time Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of evaluating a product or website by testing it with representative users. Interact with data visualization elements, such as charts and graphs, to drill down into data Features 4.3 (13) 4.3 Based on 13 reviews ## Pricing Value for money 4.3 (13) Value for money 4.3 (13) 4.3 Based on 13 reviews ## Support, customer service and training options Customer Service 4.3 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (13) 4.3 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(8) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent MN Mohammed N. Consultant Health, Wellness and Fitness ### "Terrible experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2026 I have a very long waiting for my payment from UserQ I requested my first payment to my bank account which haven't been received after 10 months!! I contacted their support over the past 10 months again and again, every time they say it was sent again for me to find nothing in my bank account over the last 2 weeks they agreed to send me digital gift card in exchange of my lost payment but again 10 days passed without sending me the gift card! Terrible experience. Pros Ease of taking tests Good device testing simple website user interface Realistic and relevant testing scenarios Cons payments extermely long waiting time for payment arrangement very rare tests per month (may be 1 every 2/3 months) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muhammad S. SALES MANAGER Construction ### "THE GENIUNE EXPERIENCE WITH USER Q" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 16, 2024 Overall, It's a great experience with UserQ. They are changing the world with their techniques and user friendly nature which help us all grow towards positiveness Pros Allowing users to provide open-ended feedback helps identify issues or suggestions that might not have been captured through structured testing scenarios.Realistic and relevant testing scenarios help users provide feedback that is applicable to real-world situations. clear instructions help users understand what is expected of them Cons Sometimes technical issues, such as bugs, glitches, or slow loading times, which can disrupt the testing experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Imran A. Customer service Financial Services ### "Userq survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 It's has been a excellent experience with the App till now Pros Instantly payment to the wallet and easily withdraw Cons Less reviews invitation as may be 1 or 2 invitations in the month Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Raman T. Tech Lead Information Technology and Services ### "Excellent platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros I am using UserQ from last few months and found their support system is quite active. Their NPS system is very good. I like the Preference test and Prototype test methodologies. Cons I really don't think there is any Con. Refer an earn policy can be made better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Denaa r. Project Coordinator Computer Software ### "Great tool for usability testing with real users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros I like the user interface which is very easy to use. We get to customize the target group which is pretty cool. I've published a couple of tests and I got pretty accurate results. Their payment method is also easy. Cons Nothing much to say. Everything is pretty easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BN Bashar N. Senior Product Designer Design ### "The best remote testing tool in MENA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2023 I had a significant experience with UserQ, the journey of signing up, creating a test, and recruiting participants were extremely easy and effective, and the credit price was reasonable. Pros \- Design / Look & feel- Amazing user experience - The ability to run a test in Arabic language- Rapid and notable responsiveness- Quantity of tests and testing approaches- Quick support responses Cons I would like to have a full Arabic version of the platform not only the tests Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Flavio S. Eng Electrical/Electronic Manufacturing ### "Perfect Application for research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2023 I like because I have the chance to give my opinion on a great range of topics, and I get paid for it. Pros It's very user friendly and easy to use Cons Now I had no issue with UserQ, and I like the overall experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Maintenance Supervisor Oil & Energy ### "Review from user of UserQ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2023 Pros Its simplicity yet it's very comprehensive in achieving the task. Cons There is a room for improvement in tha layout of user interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ahmed H. Student Higher Education ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 I really love to see userq make standards and solve problems with best they can Pros I like how specific their surveys to make best products and services Cons I like their effort on improving the surveys Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nada M. Content Strategist E-Learning ### "UserQ is a very powerful tool for surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 Pros its user interface and I love how the website is very well organized Cons No thing so far, but I think I'll have the same opinion as if there's any bug I'd notice it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/275949/UserQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.