--- title: "UserQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UserQ the right User Testing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/275949/UserQ/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- UserQ 4.3 (13) [View alternatives](https://www.capterra.com/p/275949/UserQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of UserQ Ease of use 4.8 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Consultant Used the software for: 1-3 years ### "Terrible experience" June 16, 2026 1.0 I have a very long waiting for my payment from UserQ I requested my first payment to my bank account which haven't been received after 10 months!! I contacted their support over the past 10 months again and again, every time they say it was sent again for me to find nothing in my bank account over the last 2 weeks they agreed to send me digital gift card in exchange of my lost payment but again 10 days passed without sending me the gift card! Terrible experience. Pros Ease of taking tests Good device testing simple website user interface Realistic and relevant testing scenarios Cons payments extermely long waiting time for payment arrangement very rare tests per month (may be 1 every 2/3 months) Review Source R Reviewer Student Used the software for: Less than 1 year ### "Review " January 27, 2023 5.0 I really love to see userq make standards and solve problems with best they can Pros I like how specific their surveys to make best products and services Cons I like their effort on improving the surveys Review Source R Reviewer SALES MANAGER Used the software for: Less than 1 year ### "THE GENIUNE EXPERIENCE WITH USER Q" December 21, 2024 4.0 Overall, It's a great experience with UserQ. They are changing the world with their techniques and user friendly nature which help us all grow towards positiveness Pros Allowing users to provide open-ended feedback helps identify issues or suggestions that might not have been captured through structured testing scenarios.Realistic and relevant testing scenarios help users provide feedback that is applicable to real-world situations. clear instructions help users understand what is expected of them Cons Sometimes technical issues, such as bugs, glitches, or slow loading times, which can disrupt the testing experience. Review Source R Reviewer Customer service Used the software for: Less than 1 year ### "Userq survey " December 19, 2024 5.0 It's has been a excellent experience with the App till now Pros Instantly payment to the wallet and easily withdraw Cons Less reviews invitation as may be 1 or 2 invitations in the month Review Source VR Verified Reviewer Maintenance Supervisor Used the software for: 1-3 years ### "Review from user of UserQ" January 30, 2023 5.0 Pros Its simplicity yet it's very comprehensive in achieving the task. Cons There is a room for improvement in tha layout of user interface. Review Source VR Verified Reviewer Acting lead officer Used the software for: Less than 1 year ### "Bad experience " January 27, 2023 3.0 In the start it's good journey I am receiving the survey after that no survey even survey come but I am unable to do the surveyMy earning is stuck from the last 2 months and now I am thinking to find the other Web or sourceIf this continues in the next month surely I will not use this and also advise the others don't waste the time Pros This one is easy to use making email to the user Cons Mostly the survey not comes and sometimes survey come but with a error and I am unable to do the surveyThat's why my earning is stuck at 8. 50 dollar from the last 2 months Review Source R Reviewer Senior Product Designer Used the software for: Less than 1 year ### "The best remote testing tool in MENA" March 30, 2023 5.0 I had a significant experience with UserQ, the journey of signing up, creating a test, and recruiting participants were extremely easy and effective, and the credit price was reasonable. Pros \- Design / Look & feel- Amazing user experience - The ability to run a test in Arabic language- Rapid and notable responsiveness- Quantity of tests and testing approaches- Quick support responses Cons I would like to have a full Arabic version of the platform not only the tests Review Source Verified Reviewer Network Engineer Used the software for: Less than 1 year ### "UserQ" January 31, 2023 4.0 Pros One of the most important and best sites that provide survey services.I have used many sites in the past, but in my opinion, this is the best among them.What annoys users most about the questionnaire surveys are two things:The first is the user experience.The second is the duration of the questionnaire surveys.This site has dealt with this problem really well. All the questionnaires are designed in a modern, distinctive way, easy to deal with, with clear and friendly interfaces that do not cause boredom. Once the user starts a questionnaire survey, he will not think of backing down before completing it.In addition, the duration of the questionnaires often ranges from one to five minutes. Cons I believe it would be beneficial if UserQ had the option of posting survey results to social media platforms. Review Source R Reviewer Tech Lead Used the software for: Less than 1 year ### "Excellent platform" August 17, 2023 5.0 Pros I am using UserQ from last few months and found their support system is quite active. Their NPS system is very good. I like the Preference test and Prototype test methodologies. Cons I really don't think there is any Con. Refer an earn policy can be made better. Review Source R Reviewer Project Coordinator Used the software for: Less than 1 year ### "Great tool for usability testing with real users" August 16, 2023 5.0 Pros I like the user interface which is very easy to use. We get to customize the target group which is pretty cool. I've published a couple of tests and I got pretty accurate results. Their payment method is also easy. Cons Nothing much to say. Everything is pretty easy to use Review Source R Reviewer Accountant Used the software for: 1-3 years ### "Good" January 27, 2023 4.0 Pros First good designing and second ease of use Cons That it legit and honest platform paying Review Source Flavio S. Eng Used the software for: Less than 1 year ### "Perfect Application for research" March 1, 2023 5.0 I like because I have the chance to give my opinion on a great range of topics, and I get paid for it. Pros It's very user friendly and easy to use Cons Now I had no issue with UserQ, and I like the overall experience Review Source R Reviewer Content Strategist Used the software for: Less than 1 year ### "UserQ is a very powerful tool for surveys" January 27, 2023 5.0 Pros its user interface and I love how the website is very well organized Cons No thing so far, but I think I'll have the same opinion as if there's any bug I'd notice it Review Source Similar Products Featured