--- title: "Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fathom the right Transcription solution for you? Explore 809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276054/Fathom/reviews/" page_type: "reviews" language: "en" --- Fathom 5 (809) [View alternatives](https://www.capterra.com/p/276054/Fathom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 27th, 2026 # Reviews of Fathom Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Richard M Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style“ August 29, 2025 RR Rachel R CoderComputer Software, Self-employedUsed the software for: Less than 6 months. “There are some bugs in terms of sharing recordings and granting access.“ May 8, 2026 Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity.“ January 24, 2026 JS Jayne S DirectorExecutive Office, Self-employedUsed the software for: Less than 6 months. “As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it works well but I'm unable to invite that email to external client emails.“ February 11, 2025 JM Jaaziah M StudentHigher Education, Self-employedUsed the software for: Less than 6 months. “The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying.“ November 19, 2024 Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost.“ January 24, 2026 KR Kwesi R Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their presentations - the highlight feature allows to be break apart a presentation and train with precision.“ March 18, 2025 MH Mallory H Customer Success RepComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up notes/summaries and share them with our customers.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best AI notetaker I've found" May 22, 2025 5.0 Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup. Pros Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that. Cons One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter.ai](https://www.capterra.com/p/202799/Otter/) Ease of use and cost. Fathom is better priced and is incredibly easy to setup and use. Review Source Leslie R. Fondatrice Management Consulting Used the software for: Less than 6 months ### "A must Have for visio" March 13, 2025 5.0 I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers. Most of the time, the summary, priorities and tasks are extremely well chosen. I watch my speaking time so I can talk less. Pros Fathom summarizes, prioritizes and makes sense of videoconference meetings. You can even see your speaking time live, which reminds you to let others do the talking. Summaries are precise and well contextualized, starting with a highly relevant objective and summary of the meeting if you don't want to read the whole thing. It's synchronized with hubspot, automatically saving meeting notes and creating tasks. Cons Areas for improvement: the tasks are in English, even though I'm a French speaker, and the summaries are in French. The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct. Alternatives considered [Sembly](https://www.capterra.com/p/255415/Sembly/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/) Reason for choosing Fathom I tested fathom alongside other tools and compared the summaries. I prefer the fathom one and its husbpot integration. Review Source WW Wren W. Owner Events Services Used the software for: Less than 6 months ### "Makes meetings way easier to keep up with" July 13, 2026 4.0 Overall, Fathom has saved me a lot of time and made meetings easier to keep up with. I can stay focused on the conversation and still have notes to look back on later. It is not completely hands-off, but it does most of the annoying part for me. Pros Fathom makes it a lot easier to actually pay attention during meetings instead of trying to listen, talk, and take notes at the same time. The summaries are usually solid, and I like being able to go back and find the part of the conversation I need without rewatching the whole thing. It is also really helpful for keeping track of follow-ups and action items. Cons It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. I still have to look over the notes before I send them to anyone. Sometimes the summary is a little more detailed than I need too. Review Source MM Michael M. Founder Professional Training & Coaching Used the software for: 2+ years ### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service" December 18, 2024 1.0 I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence. Pros Transcription and AI generated summaries were helpful Cons Horrible customer service that resulted in me losing two years of customer data. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fathom Reviews / Recommendations from colleagues Review Source RR Rachel R. Coder Computer Software Used the software for: Less than 6 months ### "Incredible free plan" May 8, 2026 5.0 I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. Pros The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. Cons There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. Alternatives considered [Firefly](https://www.capterra.com/p/10009059/Firefly/)[Otter.ai](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom This has the most robust free plan. If you don't yet have the budget for a lot of software - this is by far the best. Review Source Buddy R. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom is next level!" January 26, 2025 5.0 It's been wonderful. Everyone on my team is now using it as well as a number of other people that I have recommended it to. Pros I love the great notes it creates at the end I was using a different note taking app but Fathom is so much better. I love the real time monologue and percentage of talk time that pops up while you are in the meeting. Cons So far it's really been great. I wanted to actually record an in person meeting the other day and couldn't figure out how to do it so I opened zoom so I could have the notes afterwards. You might be able to open it for in person meetings but I haven't figure out how yet. (I only took about 20 seconds to try so I'll check more in depth and see if I am able) Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Fathom is far superior to Otter.ai and the real time feedback really differentiates it. Review Source CHERRY R. Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "Best Note Capture!" March 19, 2025 5.0 excellent! Fathom is by far the best note capture I have used Pros ease of use integrates well with other software quality of note capture is excellent Cons hyperlinks in the summary because I need to send out notes of meetings Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Fathom generates more intelligent and useful notes Review Source Sebastian B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Most useful and accurate AI Note taker" February 2, 2025 5.0 Very good experience right from the beginning. Everything works very well and it is very accurate. Pros I like the action points / to do list which I receive at the end of every call best. So far it has been 100% accurate in picking up the action points and assigning them to the correct people on the call. Cons I like the least the potential problem of people who join later being able to see and hear what was spoken before they joined the meeting. This can be problematic in certain situations. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Otter was not recognizing well Romanian language and most of my calls are in Romanian. Review Source Bethany S. Real Estate Advisor Real Estate Used the software for: Less than 6 months ### "HUGE Fathom Fan!" April 8, 2025 5.0 Excellent. Fathom's onboarding process is simple, customer service is super responsive and human, the product works and delivers. Pros Super intuitive, excellent recaps and summaries of action items. Cons No complaints! It functions incredibly well compared to other AI notetakers I've tried. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Speedy recaps, accuracy, love the action items Review Source Adam B. Chief Technology Officer Computer Software Used the software for: Less than 6 months ### "Fast and Efficient!" January 21, 2025 5.0 It has been absolutely fantastic. It was the easiest to implement of all of the AI recording tools and also seems to be the most functional Pros Speed! Fathom will produce a transcript mere minutes after a call ends! Cons The interface seems a bit basic but I quickly realized it is much more powerful than I once thought and has all the tools you need at your disposal Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom Fathom is much faster and relatively cheaper too! Review Source JH Jessica H. Owner and Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "USE FATHOM - such a relief for a busy business owner!" February 13, 2025 5.0 I had used other note-takers but found their summaries only partially helpful. Fathom summarizes things in a way that makes SENSE. Pros Gives me back SO much time. Fathom made it easy to remember to start the program for every meeting, kept track of assignments I give myself or my team, made it SIMPLE to send a summary AND a recording to meeting attendees - SO GOOD. Cons No cons so far at all. Seriously. I will be using this program for the foreseeable future. Switched from [tl;dv](https://www.capterra.com/p/10015832/tldv/) I got a call summary from a business associate and LOVED it. Review Source RR Ryan R. Owner Consumer Goods Used the software for: Less than 6 months ### "Ai notetaker becomes invaluable for video meetings" December 10, 2025 5.0 Fathom's support has been helpful too! I've reached out to them on multiple occasions, and have always received a helpful and timely response. Pros The Fathom notetaker is genuinely awesome. You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). The ai summary notes are ACCURATE. Like-- impressively accurate. Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context! To me, the coolest thing is that it creates "action steps" following a meeting. In addition to insightful meeting summaries that break down each chunk of your conversation/call/talk, it automatically creates a to-do list for you (great for sharing with your counterpart, because you KNOW they aren't taking good notes). Cons Sometimes you can't NOT add Fathom to your meetings. That is, sometimes I don't open the Fathom app, or specifically request that it not join a meeting (because I want to save my monthly free credits for other meetings), but it seems to join anyway. If I had a paid plan or infinite credits then I wouldn't have a problem with having it in every meeting; but I'd like to be able to confidently say "don't join this meeting" to save credits for my high-impact meetings. Annoyance I don't know how to solve: I'm an iMac user and make use of the multiple desktops feature, and opening Fathom may switch me to a different "desktop." I never really know where Fathom is going to launch; and though I CAN move the Fathom instance/window around my computer as needed, it'd be nicer if it always just opened in the screen I'M actually in. Nonetheless, none of these minor inconveniences is enough to dissuade me from using Fathom. It's still a 99% benefit to my meetings! Review Source PK Paul K. CyberSecurity Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple, worryfree, and accurate" May 7, 2025 5.0 Fathom tracks outcomes of meetings with vendors and clients. It accurately breaks down any frustrations, pain points, or open items and allows me to review with ease for after action items as well as share information with my team. It especially allows me to just focus on the conversation and what is being said. This is especially nice with Clients who want to feel heard and not just watch you type throughout the meeting as you take notes lest you forget something critical to them. Pros Fathom seamlessly integrates with my Teams meetings and automatically joins in, records everything, and then provides me a detailed synopsis that allows me to highlight any point, review any outstanding tasks, or even simply just click a button and it will send the recap to everyone who was on the call. It makes note taking, To-Do Lists, and everything else much simpler. Unscheduled meetings can easily be joined by copying the meeting link to Fathom on your desktop. I'm sure it can do much more I just haven't explored every available feature. Setup was easy with a simple link that automatically downloaded and integrated into my existing meeting schedule. I have used it for every meeting, even simple ones to make sure I never miss a task or note. No reasons to call Customer Support yet but I am sure they are just as amazing as their product since it really seems like they have taken customer feedback and tailored their product to exactly what we need. Cons No issues so far. Sometimes I do not like the Fathom hotbar on my screen when trying to screen share but it is easily minimized in 2 clicks. Review Source HP Holly P. Partner Accounting Used the software for: 6-12 months ### "The Most Intuitive Clear Precise Notetaker Out There!!" March 19, 2025 5.0 Before during a Zoom meeting, I would have to have a pen and paper with me and ask the person to "hold on...what was that again?" "Sorry I can't write that fast, please repeat" etc. With Fathom, I just talk and they talk and it's all organized and written out for me when we finish. I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting. Fathom determines the action items for me! AND for the attendees! Pros Fathom is super user friendly and the integrations with the video conferencing software is flawless. The control over how the reports are structured are very customizable. The look, functionality and results are second to none in my opinion. I also appreciate that I can program it to auto join so I dont need to remember to also add my notetaker. The calendar reminders really help me not miss a meeting. Plus you can launch the whole thing from your Fathom without needing to also open the video conferencing software. So easy! Cons I really haven't run into any issues! I guess my only request would be an ability to re-name the meeting before or during it vs after the recording is complete. Like if I could just click on the mini desktop control widget and change "Impromptu Zoom Meeting" to the actual title or topic that would be great! Right now I have to go into the recording review page after to re-name it. Review Source LG Lisa G. Founder and CEO E-Learning Used the software for: Less than 6 months ### "EASY and AMAZING results!" May 8, 2025 5.0 I've seen other notetakers in Zoom meetings before and was even a coaching client of someone who used the Zoom AI meeting summery...when it came I wasn't impressed so thought they were all the same. But the glowing referral of someone I follow made me check out Fathom and I'm tickled pink with the use of it and my easily readable and task oriented notes. Pros I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about. EASY PEASY is my answer to everything! Cons Honestly, so far in my using it, NO CONS. I only have great things to say about Fathom using it for a little less than a month now. Review Source VR Verified Reviewer Compliance Officer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great AI Notetaking" February 27, 2025 5.0 Overall, Fathom is a strong choice for remote and hybrid teams looking to streamline meeting documentation, but its usefulness would significantly improve if it could accommodate in-person meetings as well. Pros Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency. One of its standout features is the automatic generation of concise summaries, which saves time and ensures that key takeaways are easily accessible. The seamless integration with platforms like Zoom and Microsoft Teams makes it a convenient option for those who regularly engage in virtual meetings, allowing for real-time transcription and easy sharing of notes. Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups. Cons However, Fathom has some limitations. A key drawback is that it only functions in virtual meetings, meaning in-person discussions cannot be recorded or actioned in the same way. While the tool is excellent for calls, expanding its capabilities to capture and summarize face-to-face meetings would make it far more versatile. This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings. Review Source AR Angie R. Lead Client Success Manager Entertainment Used the software for: 6-12 months ### "A great way to handle many clients! " April 29, 2025 5.0 It has been an invaluable tool for our team. It has helped me make personal connections with my clients by remembering (looking back on past notes) personal information and connecting with them. It has also allowed me to bridge the gap from product team to end user. It has also helped me to keep everything straight. Sometimes with multiple back to back to back calls in a day, everything runs together. Fathom allows me to keep everything organized. Pros I loved having the ability to focus on my client during the call, and have notes taken for me. I also like being able to reference back to the recording/transcript for details months later or share the feedback with our product team so they can hear it directly from the client. Cons Not much, honestly. It has been so easy and convenient, but sometimes I wish it were easier to turn off for calls that are unnecessary. Review Source LY Levi Y. Director of Sales Construction Used the software for: Less than 6 months ### "Fathom has been a gamechanger" April 16, 2025 5.0 Fathom has seriously changed the game for me. Before using it, I’d finish a Zoom call and either scramble to take notes during the meeting or try to remember key details afterward—neither of which worked all that well. Now, with Fathom automatically generating transcripts and summaries, I can stay fully present in meetings and know that everything’s being captured accurately. One of the biggest problems Fathom solves for me is keeping track of important conversations. I love that I can search through transcripts, find exactly what was said, and even jump straight to that moment in the Zoom recording. It saves me from having to dig through messy notes or rewatch entire meetings just to find one answer. It’s also a huge help when I need to follow up with someone or recap a meeting later on. It’s streamlined my workflow, reduced stress, and honestly just made me more effective. Super grateful for it. Pros I've been using Fathom for a while now, and I absolutely love it. One of my favorite features is how easy it is to look back at the transcripts from my Zoom calls—being able to quickly review what was said is a total game-changer. Plus, the fact that I can jump straight to the video from any point in the transcript makes follow-ups so much smoother. It saves me tons of time and helps me stay organized. Highly recommend! Cons I am yet to see something that I dont like about this software! Its great. Review Source ACA Alexia Cecilia A. Real Estate analyst and architect Real Estate Used the software for: 6-12 months ### ""A tool that simplifies work"" March 27, 2025 5.0 A tool that I now use everyday. The fact that taking notes takes time during meetings, and doing it turns attention to another task instead of focusing on the meeting; I'm so glad to have found this tool so I can focus on what's important and can reply easily without stressing out about the notes and recordings Pros I find it very useful, I now use it everytime I have a videocall Cons Just the fact that I didn't use it sooner Review Source JW Joshua W. Project Manager Publishing Used the software for: 6-12 months ### "Fathom - Excellent Digital Scribe" May 20, 2025 5.0 Fathom overall has been a pleasure to use, it is easy to setup and integrate with my meeting calendar and produces excellent action items that I almost always refer to. Pros Fathom makes it easy to stay engaged in the flow of a meeting conversation without losing any details or accuracy in your notes. Cons There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls! Review Source QW Quinita W. Founder CEO integration specialist Consumer Services Used the software for: Less than 6 months ### "No brainer for Note taking" February 18, 2025 5.0 I really enjoy Fathom. I use it almost daily and it helps my workflow as a solopreneur who tends to lead their own meetings Pros The summarization and task features make my day easier Cons The lack of integration/available modules with make.com. I think they have a partnership with another provider that prevents this. Review Source JF Juliette F. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "I could never live without this now!" June 26, 2025 5.0 Fathom is the most useful tool I have for synthesizing calls. I can easily send client notes and tasks forward, keep organized meeting notes, and even repurpose the content for other uses like content creation. It streamlines my workflow and saves me a ton of time. Pros I don’t have to worry about taking notes during meetings- I can just focus on the conversation. It feels great to really listen to my clients without stressing about forgetting something important. Fathom handles the recording, transcribing, and even pulling out the key moments automatically. After the call, everything’s neatly organized and easy to review or share. I can quickly send action items, follow-ups, or even use parts of the convo for content. It honestly makes my workflow smoother and saves me a ton of time. Total game-changer for meetings Cons There is nothing i don't like, works smoothly and delivers more than i expect. Can't think of anything more I need. Review Source FT Felipe T. Tecnico Architecture & Planning Used the software for: 1-2 years ### "Meetings in the palm of your hand" July 2, 2025 4.0 I always use the platform because it is an ideal application for working and having instant meetings with the team is very practical. Pros I loved the platform, intuitive meetings and database for storing words and documents, which are usually at hand and easy to access. Cons The fact that it is a small application that transfers meetings across other application platforms, bringing them all together in one. Review Source RP Russell P. Fractional CRO Computer Software Used the software for: Less than 6 months ### "A really good AI-powered note taker" May 8, 2025 5.0 The perfect team mate for effortless notes and summaries with plenty of opportunities to dig deeper for further analysis Pros I like the really well organised summaries after each meeting. I can also generate summaries mapped to my favourite sales qualification frameworks like SPICED. if I want deeper analysis, I can ask Fathom about specific topics and I get the answer without having to dive into the recording directly. It saves me tone of time and effort. Cons There's nothing to complain about from my perspective. It does what I expect of it Review Source NT Nicole T. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Fathom Makes Meetings More Productive" May 5, 2025 5.0 Fathom has made my job easier and more productive. I am very impressed with the overall experience and product services. Pros Fathom has been a game changer for meetings. Because fathom takes amazing notes, provides reliable summaries and to do lists, I can now focus on having a productive meeting without the worry of taking notes or missing any important information. Plus at the end I have a detailed recap of the meeting via Fathom that I can refer back to whenever needed. Cons I have found at times Fathom doesn't appear in my meetings or I forget to start Fathom for the session. But more often than not it has worked seemlessly. Review Source Similar Products Featured