--- title: "Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fathom the right AI Sales Assistant solution for you? Explore 809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276054/Fathom/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-07" --- Fathom 5 (809) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 7th, 2026 # Reviews of Fathom Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity.“ January 24, 2026 RR Rachel R CoderComputer Software, Self-employedUsed the software for: Less than 6 months. “There are some bugs in terms of sharing recordings and granting access.“ May 8, 2026 Richard M Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style“ August 29, 2025 JS Jayne S DirectorExecutive Office, Self-employedUsed the software for: Less than 6 months. “As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it works well but I'm unable to invite that email to external client emails.“ February 11, 2025 JM Jaaziah M StudentHigher Education, Self-employedUsed the software for: Less than 6 months. “The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying.“ November 19, 2024 Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost.“ January 24, 2026 KR Kwesi R Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their presentations - the highlight feature allows to be break apart a presentation and train with precision.“ March 18, 2025 MH Mallory H Customer Success RepComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up notes/summaries and share them with our customers.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best AI notetaker I've found" May 22, 2025 5.0 Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup. Pros Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that. Cons One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter.ai](https://www.capterra.com/p/202799/Otter/) Ease of use and cost. Fathom is better priced and is incredibly easy to setup and use. Review Source RR Rachel R. Coder Computer Software Used the software for: Less than 6 months ### "Incredible free plan" May 8, 2026 5.0 I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. Pros The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. Cons There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. Alternatives considered [Firefly](https://www.capterra.com/p/10009059/Firefly/)[Otter.ai](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom This has the most robust free plan. If you don't yet have the budget for a lot of software - this is by far the best. Review Source MM Michael M. Founder Professional Training & Coaching Used the software for: 2+ years ### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service" December 18, 2024 1.0 I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence. Pros Transcription and AI generated summaries were helpful Cons Horrible customer service that resulted in me losing two years of customer data. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fathom Reviews / Recommendations from colleagues Review Source WW Wren W. Owner Events Services Used the software for: Less than 6 months ### "Makes meetings way easier to keep up with" July 13, 2026 4.0 Overall, Fathom has saved me a lot of time and made meetings easier to keep up with. I can stay focused on the conversation and still have notes to look back on later. It is not completely hands-off, but it does most of the annoying part for me. Pros Fathom makes it a lot easier to actually pay attention during meetings instead of trying to listen, talk, and take notes at the same time. The summaries are usually solid, and I like being able to go back and find the part of the conversation I need without rewatching the whole thing. It is also really helpful for keeping track of follow-ups and action items. Cons It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. I still have to look over the notes before I send them to anyone. Sometimes the summary is a little more detailed than I need too. Review Source Leslie R. Fondatrice Management Consulting Used the software for: Less than 6 months ### "A must Have for visio" March 13, 2025 5.0 I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers. Most of the time, the summary, priorities and tasks are extremely well chosen. I watch my speaking time so I can talk less. Pros Fathom summarizes, prioritizes and makes sense of videoconference meetings. You can even see your speaking time live, which reminds you to let others do the talking. Summaries are precise and well contextualized, starting with a highly relevant objective and summary of the meeting if you don't want to read the whole thing. It's synchronized with hubspot, automatically saving meeting notes and creating tasks. Cons Areas for improvement: the tasks are in English, even though I'm a French speaker, and the summaries are in French. The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct. Alternatives considered [Sembly](https://www.capterra.com/p/255415/Sembly/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/) Reason for choosing Fathom I tested fathom alongside other tools and compared the summaries. I prefer the fathom one and its husbpot integration. Review Source CHERRY R. Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "Best Note Capture!" March 19, 2025 5.0 excellent! Fathom is by far the best note capture I have used Pros ease of use integrates well with other software quality of note capture is excellent Cons hyperlinks in the summary because I need to send out notes of meetings Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Fathom generates more intelligent and useful notes Review Source Bethany S. Real Estate Advisor Real Estate Used the software for: Less than 6 months ### "HUGE Fathom Fan!" April 8, 2025 5.0 Excellent. Fathom's onboarding process is simple, customer service is super responsive and human, the product works and delivers. Pros Super intuitive, excellent recaps and summaries of action items. Cons No complaints! It functions incredibly well compared to other AI notetakers I've tried. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Speedy recaps, accuracy, love the action items Review Source Buddy R. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom is next level!" January 26, 2025 5.0 It's been wonderful. Everyone on my team is now using it as well as a number of other people that I have recommended it to. Pros I love the great notes it creates at the end I was using a different note taking app but Fathom is so much better. I love the real time monologue and percentage of talk time that pops up while you are in the meeting. Cons So far it's really been great. I wanted to actually record an in person meeting the other day and couldn't figure out how to do it so I opened zoom so I could have the notes afterwards. You might be able to open it for in person meetings but I haven't figure out how yet. (I only took about 20 seconds to try so I'll check more in depth and see if I am able) Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Fathom is far superior to Otter.ai and the real time feedback really differentiates it. Review Source Sebastian B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Most useful and accurate AI Note taker" February 2, 2025 5.0 Very good experience right from the beginning. Everything works very well and it is very accurate. Pros I like the action points / to do list which I receive at the end of every call best. So far it has been 100% accurate in picking up the action points and assigning them to the correct people on the call. Cons I like the least the potential problem of people who join later being able to see and hear what was spoken before they joined the meeting. This can be problematic in certain situations. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Otter was not recognizing well Romanian language and most of my calls are in Romanian. Review Source Adam B. Chief Technology Officer Computer Software Used the software for: Less than 6 months ### "Fast and Efficient!" January 21, 2025 5.0 It has been absolutely fantastic. It was the easiest to implement of all of the AI recording tools and also seems to be the most functional Pros Speed! Fathom will produce a transcript mere minutes after a call ends! Cons The interface seems a bit basic but I quickly realized it is much more powerful than I once thought and has all the tools you need at your disposal Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom Fathom is much faster and relatively cheaper too! Review Source RR Ryan R. Owner Consumer Goods Used the software for: Less than 6 months ### "Ai notetaker becomes invaluable for video meetings" December 10, 2025 5.0 Fathom's support has been helpful too! I've reached out to them on multiple occasions, and have always received a helpful and timely response. Pros The Fathom notetaker is genuinely awesome. You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). The ai summary notes are ACCURATE. Like-- impressively accurate. Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context! To me, the coolest thing is that it creates "action steps" following a meeting. In addition to insightful meeting summaries that break down each chunk of your conversation/call/talk, it automatically creates a to-do list for you (great for sharing with your counterpart, because you KNOW they aren't taking good notes). Cons Sometimes you can't NOT add Fathom to your meetings. That is, sometimes I don't open the Fathom app, or specifically request that it not join a meeting (because I want to save my monthly free credits for other meetings), but it seems to join anyway. If I had a paid plan or infinite credits then I wouldn't have a problem with having it in every meeting; but I'd like to be able to confidently say "don't join this meeting" to save credits for my high-impact meetings. Annoyance I don't know how to solve: I'm an iMac user and make use of the multiple desktops feature, and opening Fathom may switch me to a different "desktop." I never really know where Fathom is going to launch; and though I CAN move the Fathom instance/window around my computer as needed, it'd be nicer if it always just opened in the screen I'M actually in. Nonetheless, none of these minor inconveniences is enough to dissuade me from using Fathom. It's still a 99% benefit to my meetings! Review Source VR Verified Reviewer Associate Software Engineer Computer Software Used the software for: Less than 6 months ### "Fathom - The Ultimate Meeting assistant" December 24, 2025 5.0 Pros The think that I like the most about fathom is that it's ability to generate AI Summaries. I used this tool to take an evaluation of intern and that went too long. So, fathom helped me generate a customized evaluation report based on the transcript generated. Cons Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong. Review Source CC Christelle C. CEO and Owner Insurance Used the software for: Less than 6 months ### "Fathom Helps Me Stay Organized and Professional" May 21, 2025 5.0 My overall experience with Fathom has been excellent. It’s intuitive, efficient, and incredibly accurate. The automated meeting summaries and recordings help me stay on top of tasks without the need to take manual notes. I especially appreciate how it captures the key points perfectly, saving me time and presenting a consistently professional image to clients and colleagues. Even as someone who’s not very tech-savvy, I was able to integrate it easily into my daily routine, and now I use it for nearly all my meetings. It’s become an indispensable part of how I work. Pros What I liked most about Fathom is the instant, highly accurate meeting summaries that are sent out right after each session. It captures the key points perfectly, which saves me from taking notes and helps me focus on the conversation. The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others. The incredible user interface, the ease of use and the low costs all deserve 5 stars! Cons The only drawback I’ve noticed is that Fathom occasionally struggles with capturing voices accurately when multiple people speak at the same time or if the audio quality isn't great. But overall, this hasn’t significantly impacted my experience, as the summaries and recordings are still incredibly useful. Review Source Jude C. CEO Computer Software Used the software for: Less than 6 months ### "Fathom - An effective AI powered meeting notetaker" March 24, 2025 5.0 It is challenging to take notes during online meetings because you have to manage listening, typing, and navigating the virtual platform and remaining engaged in the conversation. Unlike in-person meetings, where body language and visual cues help signal when to take notes, online meetings often have rapid discussions, screen sharing, and chat messages happening simultaneously. It was easy to miss key points, as this could be distracting, leading to less effective communication and retention. Fathom solves this issue and ensures that I can focus on the meeting 100% and still get all relevant notes afterwards. Pros I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items. It saves me so much time since I don’t have to take notes or worry about missing anything important. The AI-generated summaries are super handy, and integration with Zoom, Teams and Google Meet works seamlessly. Definitely a game-changer. Cons The transcription is usually great, but sometimes it struggles when there more than one person speaking at a time, as it happens in meetings. Not a dealbreaker, but a little fine-tuning there would make it even better! Review Source NS Nia S. Project Manager and Team Lead Sports Used the software for: Less than 6 months ### "Fantastical Fathom!" April 24, 2025 5.0 Fathom has solved the following problems for me: 1. Manual Note-Taking During Meetings; 2.Forgetting Action Items or Key Takeaways; 3. Inefficient Meeting Recaps; 4.Time Waste Reviewing Recordings; 5.Meeting Fatigue. Pros Fathom has honestly become one of the most valuable tools in my workflow. It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup. The real magic, though, is in the summaries. Fathom doesn’t just capture what was said, it actually highlights the key points, action items, and decisions in a way that makes follow-ups incredibly easy. Cons You stop taking notes… and kind of miss it. You’re too prepared. People start slacking in meetings. You become the go-to for meeting follow-ups (probably my main one). You lose your “I forgot” excuse. Your meeting performance pressure increases. FOMO from other people’s meetings. Review Source Tatiana H. Content Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Sometimes buggy but mostly a seamless experience" March 10, 2025 4.0 Mostly, it's been great. I enjoy being able to skip the video to parts of the transcript I need to review. I like the interface and that it organizes it by when I made the call, showing the title of the meeting. The transcript is quite accurate and the key takeaways are super helpful. Pros I like that it automatically records and transcribes my calls, providing summaries with key takeaways that are quite accurate. I like that it's added to all of my calls, although I did have an issue with one of my most recent ones. Cons Sometimes it can get buggy. Downloading it and getting it added to my calls was a bit complicated, but once it was set up, it's mostly worked fine. I had a recent call where it wasn't working, so I had to manually add it to the call and that was quite frustrating and confusing. Review Source JH Jeff H. Learning Solutions Manager E-Learning Used the software for: 6-12 months ### "Excellent tool for recording meetings with incredibly accurate summaries and key takeaways." May 27, 2025 5.0 Pros Excellent tool for recording meetings with incredibly accurate summaries and key takeaways. I no longer need to spend a ton of time typing up a meeting recap when Fathom can do it much faster, include links to specific moments during the meeting, and is incredibly accurate with regards to highlighting key takeaways from a meeting. Cons I love it all! There is not a feature I can think of that I don't like! It all works incredibly well!!! Review Source JE Jacqueline E. Business Consultant Management Consulting Used the software for: Less than 6 months ### "My Go-To Tool for Weekly Client Meetings”" July 24, 2025 5.0 I have weekly meetings with my client to review projects and action items. Fathom has made those meetings more efficient and reliable. I appreciate how easy it is to use and how quickly I was able to get started. The meeting summaries, transcriptions, and action tracking are incredibly helpful. I no longer worry about missing important details. I can stay focused in the moment, knowing everything is being captured. Their customer service has also been excellent. Friendly, responsive, and helpful. I highly recommend Fathom to anyone who manages recurring meetings and needs a dependable tool to stay organized. Pros Fathom is an incredibly reliable and easy-to-use meeting assistant that accurately captures summaries, transcripts, and action items. It keeps me organized and present in client meetings, and the customer support has been excellent. Cons There’s a bit of a learning curve if you want to customize settings beyond the basics. I am frustrated that webinars or specific training on Zoom do not support Fathom. Review Source Chad W. Project Architect Marketing and Advertising Used the software for: 6-12 months ### "Amazing tool that saves me so much time! I use is several times a week." February 19, 2025 5.0 It is keeping track of everything said and allowing me to go back and review exteremely technical discussions to ensure I have capture all of the client requirements when writing up creative briefs. Pros I am able to be fully present in all of my meetings. I am no longer shifting my eye contact away to take notes. I am able to keep on tract with everything going on within the meeting. The recap of the meeting is by far my favorite feature. Being able to easily and quickly access individual parts of a meeting during later review is game changing. It also provides a source of honesty and truth. We can easily tell what was saida and by whom - no more thinking someone said something when that something else. It is super easy to use and get setup within Zoom. I use this multiple times per week. Cons I honestly do not have any dislikes. The tool far surpasses any built in note taker for any meeting platform. Review Source CG Chris G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom makes meeting follow-up a breeze!" April 17, 2025 5.0 Fathom is really impressive - far better than I'd hoped or expected. Great value-add. Pros Fathom makes capturing meeting notes easy and smooth - especially tasks and action items for individuals / teams! Cons There's really nothing that I don't like about Fathom - it works well across Zoom and Google Meets alike. Review Source oP osaki P. Customer Success Manager E-Learning Used the software for: 1-2 years ### "auto generated action items are great!" April 15, 2025 5.0 greeat. overall its been awesome. I've enjoyed the product to its full extent and wish i fonud it sooenr Pros auto generated action items are great. they help me with my meeting all the time saving having to come up with them Cons nothing i really dont like. all the features are pretty solid and it does the job in terms of coming up with meetintg notes Review Source AM Andrew M. CFO Financial Services Used the software for: 6-12 months ### "Best IA for meetings and calls" May 5, 2025 5.0 Recording long videocalls with collegues and summarizing the keys points and to do's of the meeting. Pros I have used a lot of this kind of software and the best is Fathom. It is simple, clear and the summaries are very accurate. The best of all the free version is very complete. Cons It is limited to Zoom, Teams and Google Meets. You should be able to use all meetings plateforms, but it is a good kick-off. Review Source EM Eleanor M. Product Manager Computer Software Used the software for: I used a free trial ### "A must have addition for Project Managers" February 10, 2025 5.0 My experience so far has been excellent, the team and product have met my expectations and I am excited to use the tool moving forward. Pros Excellent product, having just finished the 30 day free trial this product is a great addition for any busy project manager. Easy to use and reliable it effectively recorded my meeting notes and actions enabling me to provide written records instantly after calls. This improved the quality of subsequent calls and ensured key takeaways were not missed. There are various templates available so you can tailor the output bag on the type of call for example PKO, Status Calls, Sales Demo. I also liked that it recorded the duration of each call as this made it easier to record accurate timesheet entries in my internal Project Management System. I am keen to review the Slack Integration in future. Cons When utilising where mutiple resouce are in the one location the quality of the output slightly reduced however as outpit can be customised before release to attendees this still added value overall Review Source VR Verified Reviewer Planner Buyer Textiles Used the software for: Less than 6 months ### "Good for recording lectures " September 12, 2025 4.0 Fathom is helpful for recording lectures to look at later, but for more casual interactive video calls it can be a lot to go through afterwards Pros Fathom is very good for process recording and documentation, as well as recording video calls for later reference Cons Fathom is good for capturing a whole video session of information, but that can be a lot to parse through later Review Source CS Calum S. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Best Notetaker EVER" April 9, 2025 5.0 Nothing but positive. Customer Service is great, the UI is easy to navigate and user friendly. Pros Accurate notes, actions, and next steps. Makes paying attention in meetings so much easier knowing I have an AI note taker to summarise everything. Cons none, I love everything about Fathom and this is not an exaggeration. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) A client recommended Fathom to me on a call. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.