# Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fathom the right Conversational AI Platform solution for you? Explore 809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276054/Fathom/reviews --- Fathom 5 (809) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Fathom Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity.“ January 24, 2026 Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost.“ January 24, 2026 Richard M Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style“ August 29, 2025 RR Rachel R CoderComputer Software, Self-employedUsed the software for: Less than 6 months. “There are some bugs in terms of sharing recordings and granting access.“ May 8, 2026 JM Jaaziah M StudentHigher Education, Self-employedUsed the software for: Less than 6 months. “The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying.“ November 19, 2024 JS Jayne S DirectorExecutive Office, Self-employedUsed the software for: Less than 6 months. “As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it works well but I'm unable to invite that email to external client emails.“ February 11, 2025 KR Kwesi R Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their presentations - the highlight feature allows to be break apart a presentation and train with precision.“ March 18, 2025 MH Mallory H Customer Success RepComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up notes/summaries and share them with our customers.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best AI notetaker I've found" May 22, 2025 5.0 Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup. Pros Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that. Cons One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter](https://www.capterra.com/p/202799/Otter/) Ease of use and cost. Fathom is better priced and is incredibly easy to setup and use. Review Source VR Verified Reviewer Assistant Director Non-Profit Organization Management Used the software for: 1-2 years ### "Fathom-able" August 29, 2025 5.0 Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style Pros Call Quality and Feature: Very accurate in capturing relevant information and easy to follow—great communication! Cons There is no app version of this AI Notetaker. An app version would make it easier to record in-person meetings without a PC present Switched from [Otter](https://www.capterra.com/p/202799/Otter/) The accuracy level was higher in Fathom than Otter.ai Review Source MM Michael M. Founder Professional Training & Coaching Used the software for: 2+ years ### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service" December 18, 2024 1.0 I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence. Pros Transcription and AI generated summaries were helpful Cons Horrible customer service that resulted in me losing two years of customer data. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fathom Reviews / Recommendations from colleagues Review Source RR Rachel R. Coder Computer Software Used the software for: Less than 6 months ### "Incredible free plan" May 8, 2026 5.0 I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. Pros The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. Cons There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. Alternatives considered [Firefly](https://www.capterra.com/p/10009059/Firefly/)[Otter](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom This has the most robust free plan. If you don't yet have the budget for a lot of software - this is by far the best. Review Source Leslie R. Fondatrice Management Consulting Used the software for: Less than 6 months ### "A must Have for visio" March 13, 2025 5.0 I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers. Most of the time, the summary, priorities and tasks are extremely well chosen. I watch my speaking time so I can talk less. Pros Fathom summarizes, prioritizes and makes sense of videoconference meetings. You can even see your speaking time live, which reminds you to let others do the talking. Summaries are precise and well contextualized, starting with a highly relevant objective and summary of the meeting if you don't want to read the whole thing. It's synchronized with hubspot, automatically saving meeting notes and creating tasks. Cons Areas for improvement: the tasks are in English, even though I'm a French speaker, and the summaries are in French. The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct. Alternatives considered [Sembly](https://www.capterra.com/p/255415/Sembly/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/) Reason for choosing Fathom I tested fathom alongside other tools and compared the summaries. I prefer the fathom one and its husbpot integration. Review Source Buddy R. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom is next level!" January 26, 2025 5.0 It's been wonderful. Everyone on my team is now using it as well as a number of other people that I have recommended it to. Pros I love the great notes it creates at the end I was using a different note taking app but Fathom is so much better. I love the real time monologue and percentage of talk time that pops up while you are in the meeting. Cons So far it's really been great. I wanted to actually record an in person meeting the other day and couldn't figure out how to do it so I opened zoom so I could have the notes afterwards. You might be able to open it for in person meetings but I haven't figure out how yet. (I only took about 20 seconds to try so I'll check more in depth and see if I am able) Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Fathom is far superior to Otter.ai and the real time feedback really differentiates it. Review Source Adam B. Chief Technology Officer Computer Software Used the software for: Less than 6 months ### "Fast and Efficient!" January 21, 2025 5.0 It has been absolutely fantastic. It was the easiest to implement of all of the AI recording tools and also seems to be the most functional Pros Speed! Fathom will produce a transcript mere minutes after a call ends! Cons The interface seems a bit basic but I quickly realized it is much more powerful than I once thought and has all the tools you need at your disposal Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom Fathom is much faster and relatively cheaper too! Review Source Sebastian B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Most useful and accurate AI Note taker" February 2, 2025 5.0 Very good experience right from the beginning. Everything works very well and it is very accurate. Pros I like the action points / to do list which I receive at the end of every call best. So far it has been 100% accurate in picking up the action points and assigning them to the correct people on the call. Cons I like the least the potential problem of people who join later being able to see and hear what was spoken before they joined the meeting. This can be problematic in certain situations. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Otter was not recognizing well Romanian language and most of my calls are in Romanian. Review Source CHERRY R. Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "Best Note Capture!" March 19, 2025 5.0 excellent! Fathom is by far the best note capture I have used Pros ease of use integrates well with other software quality of note capture is excellent Cons hyperlinks in the summary because I need to send out notes of meetings Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Fathom generates more intelligent and useful notes Review Source Bethany S. Real Estate Advisor Real Estate Used the software for: Less than 6 months ### "HUGE Fathom Fan!" April 8, 2025 5.0 Excellent. Fathom's onboarding process is simple, customer service is super responsive and human, the product works and delivers. Pros Super intuitive, excellent recaps and summaries of action items. Cons No complaints! It functions incredibly well compared to other AI notetakers I've tried. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Speedy recaps, accuracy, love the action items Review Source RR Ryan R. Owner Consumer Goods Used the software for: Less than 6 months ### "Ai notetaker becomes invaluable for video meetings" December 10, 2025 5.0 Fathom's support has been helpful too! I've reached out to them on multiple occasions, and have always received a helpful and timely response. Pros The Fathom notetaker is genuinely awesome. You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). The ai summary notes are ACCURATE. Like-- impressively accurate. Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context! To me, the coolest thing is that it creates "action steps" following a meeting. In addition to insightful meeting summaries that break down each chunk of your conversation/call/talk, it automatically creates a to-do list for you (great for sharing with your counterpart, because you KNOW they aren't taking good notes). Cons Sometimes you can't NOT add Fathom to your meetings. That is, sometimes I don't open the Fathom app, or specifically request that it not join a meeting (because I want to save my monthly free credits for other meetings), but it seems to join anyway. If I had a paid plan or infinite credits then I wouldn't have a problem with having it in every meeting; but I'd like to be able to confidently say "don't join this meeting" to save credits for my high-impact meetings. Annoyance I don't know how to solve: I'm an iMac user and make use of the multiple desktops feature, and opening Fathom may switch me to a different "desktop." I never really know where Fathom is going to launch; and though I CAN move the Fathom instance/window around my computer as needed, it'd be nicer if it always just opened in the screen I'M actually in. Nonetheless, none of these minor inconveniences is enough to dissuade me from using Fathom. It's still a 99% benefit to my meetings! Review Source Julian M. CEO Education Management Used the software for: 6-12 months ### "Fathom for the win" October 31, 2025 5.0 I love it! I think it is a must have tool for all companies to be using. This is because if all companies were using it, it would be great to get emails of summary from them too Pros Fathom really does help me with note taking, sends the summary of the meeting afterwards, very helpful to catch up. Also the video recordings are so useful to playback and smooth with the transcripts. Cons When it sends an email to the attendee, I cannot see what got sent to them. apart from that, it is very very useful. Review Source VR Verified Reviewer Associate Software Engineer Computer Software Used the software for: Less than 6 months ### "Fathom - The Ultimate Meeting assistant" December 24, 2025 5.0 Pros The think that I like the most about fathom is that it's ability to generate AI Summaries. I used this tool to take an evaluation of intern and that went too long. So, fathom helped me generate a customized evaluation report based on the transcript generated. Cons Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong. Review Source CC Christelle C. CEO and Owner Insurance Used the software for: Less than 6 months ### "Fathom Helps Me Stay Organized and Professional" May 21, 2025 5.0 My overall experience with Fathom has been excellent. It’s intuitive, efficient, and incredibly accurate. The automated meeting summaries and recordings help me stay on top of tasks without the need to take manual notes. I especially appreciate how it captures the key points perfectly, saving me time and presenting a consistently professional image to clients and colleagues. Even as someone who’s not very tech-savvy, I was able to integrate it easily into my daily routine, and now I use it for nearly all my meetings. It’s become an indispensable part of how I work. Pros What I liked most about Fathom is the instant, highly accurate meeting summaries that are sent out right after each session. It captures the key points perfectly, which saves me from taking notes and helps me focus on the conversation. The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others. The incredible user interface, the ease of use and the low costs all deserve 5 stars! Cons The only drawback I’ve noticed is that Fathom occasionally struggles with capturing voices accurately when multiple people speak at the same time or if the audio quality isn't great. But overall, this hasn’t significantly impacted my experience, as the summaries and recordings are still incredibly useful. Review Source VR Verified Reviewer Compliance Officer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great AI Notetaking" February 27, 2025 5.0 Overall, Fathom is a strong choice for remote and hybrid teams looking to streamline meeting documentation, but its usefulness would significantly improve if it could accommodate in-person meetings as well. Pros Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency. One of its standout features is the automatic generation of concise summaries, which saves time and ensures that key takeaways are easily accessible. The seamless integration with platforms like Zoom and Microsoft Teams makes it a convenient option for those who regularly engage in virtual meetings, allowing for real-time transcription and easy sharing of notes. Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups. Cons However, Fathom has some limitations. A key drawback is that it only functions in virtual meetings, meaning in-person discussions cannot be recorded or actioned in the same way. While the tool is excellent for calls, expanding its capabilities to capture and summarize face-to-face meetings would make it far more versatile. This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings. Review Source AV Alejandra V. Professor Education Management Used the software for: 6-12 months ### "Mentoring students made easier!" September 7, 2025 5.0 It has made mentoring my students easier. They have better outcomes, and follow my instructions better with the analysis of our meetings powered by AI. Pros Transcription software is not perfectly developed yet, but Fathom uses generative AI to complete what is missing in the ideas, and it summarizes, finds action items in the conversation, and by doing this it saves a lot of time. Cons The price, when you start to buy productivity software your bill starts to grow... Not only fathom, I wish all this software had different prices for low income countries. Review Source Chad W. Project Architect Marketing and Advertising Used the software for: 6-12 months ### "Amazing tool that saves me so much time! I use is several times a week." February 19, 2025 5.0 It is keeping track of everything said and allowing me to go back and review exteremely technical discussions to ensure I have capture all of the client requirements when writing up creative briefs. Pros I am able to be fully present in all of my meetings. I am no longer shifting my eye contact away to take notes. I am able to keep on tract with everything going on within the meeting. The recap of the meeting is by far my favorite feature. Being able to easily and quickly access individual parts of a meeting during later review is game changing. It also provides a source of honesty and truth. We can easily tell what was saida and by whom - no more thinking someone said something when that something else. It is super easy to use and get setup within Zoom. I use this multiple times per week. Cons I honestly do not have any dislikes. The tool far surpasses any built in note taker for any meeting platform. Review Source LY Levi Y. Director of Sales Construction Used the software for: Less than 6 months ### "Fathom has been a gamechanger" April 16, 2025 5.0 Fathom has seriously changed the game for me. Before using it, I’d finish a Zoom call and either scramble to take notes during the meeting or try to remember key details afterward—neither of which worked all that well. Now, with Fathom automatically generating transcripts and summaries, I can stay fully present in meetings and know that everything’s being captured accurately. One of the biggest problems Fathom solves for me is keeping track of important conversations. I love that I can search through transcripts, find exactly what was said, and even jump straight to that moment in the Zoom recording. It saves me from having to dig through messy notes or rewatch entire meetings just to find one answer. It’s also a huge help when I need to follow up with someone or recap a meeting later on. It’s streamlined my workflow, reduced stress, and honestly just made me more effective. Super grateful for it. Pros I've been using Fathom for a while now, and I absolutely love it. One of my favorite features is how easy it is to look back at the transcripts from my Zoom calls—being able to quickly review what was said is a total game-changer. Plus, the fact that I can jump straight to the video from any point in the transcript makes follow-ups so much smoother. It saves me tons of time and helps me stay organized. Highly recommend! Cons I am yet to see something that I dont like about this software! Its great. Review Source Linda I. Project Mansger Information Technology and Services Used the software for: Less than 6 months ### "This is a game changer! " January 30, 2025 5.0 Fathom has made my work life so much easier. I'm much more efficient as a result of not having to focus on note-taking while speaking with customers. The software is very intuitive and loads up every time I go into a meeting. Pros I am a Project Manager and am fully remote. I have upwards of 20 online meetings per week, and used to be distracted trying to take notes while in the midst of meetings. Fathom is so easy to use. The installation is simple and once that's done it essentially runs itself. The software is light and causes no delay in my work. Within minutes of ending I get a full meeting resume which makes sense, and which I can share with my customers. I also work in French, and was blown away by the fact that fathom worked equally as well in another language, without me having to change parameters. Customer support has followed up with emails, and I am very impressed with their response time. I have already recommended it to colleagues. Thank you! Cons Nothing so far. There is nothing I don't like about this software. Review Source JW Joshua W. Project Manager Publishing Used the software for: 6-12 months ### "Fathom - Excellent Digital Scribe" May 20, 2025 5.0 Fathom overall has been a pleasure to use, it is easy to setup and integrate with my meeting calendar and produces excellent action items that I almost always refer to. Pros Fathom makes it easy to stay engaged in the flow of a meeting conversation without losing any details or accuracy in your notes. Cons There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls! Review Source DS Daniela S. Marketing and Communications Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Very positive experience" April 29, 2025 5.0 What I like best about Fathom is its ease of use. I'm not very tech-savvy, but I found this software very easy to install and use. I also really like how organized the meeting summary notes are that it provides at the end. They're easy to follow, very helpful, and include a separate list of action items so I don't forget the things I need to do next. I love this software because, while I normally take good notes, it's easy to miss things. With Fathom, I know I can count on it to capture every important detail for me, so I don't have to worry about forgetting to jot something down or failing to take action on a task. I would definitely recommend this software to any working professional. Pros What I like most about Fathom is its ease of use, how simple it is to set up, and how organized and thorough the notes are at the end. Cons I have no complaints, as I have had a 100% positive experience so far. Review Source CG Chris G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom makes meeting follow-up a breeze!" April 17, 2025 5.0 Fathom is really impressive - far better than I'd hoped or expected. Great value-add. Pros Fathom makes capturing meeting notes easy and smooth - especially tasks and action items for individuals / teams! Cons There's really nothing that I don't like about Fathom - it works well across Zoom and Google Meets alike. Review Source oP osaki P. Customer Success Manager E-Learning Used the software for: 1-2 years ### "auto generated action items are great!" April 15, 2025 5.0 greeat. overall its been awesome. I've enjoyed the product to its full extent and wish i fonud it sooenr Pros auto generated action items are great. they help me with my meeting all the time saving having to come up with them Cons nothing i really dont like. all the features are pretty solid and it does the job in terms of coming up with meetintg notes Review Source Tim L. President Financial Services Used the software for: Less than 6 months ### "Great AI summaries!" February 11, 2025 5.0 easy to use, very efficient and no need for call recaps so you can go from meeting to meeting without worrying Pros integrates with hubspot and automatically creates tasks Cons can't think of any at the moment but looking forward to new features and perhaps notetaking for in person videos Switched from [Otter](https://www.capterra.com/p/202799/Otter/) better integration with our crm hubspot. Review Source AH Amy H. Writer Writing and Editing Used the software for: Less than 6 months ### "Amazing transcripts!" May 6, 2025 5.0 Overall, it's been an incredibly helpful too. I'm looking for direct quotes from my meetings to use in my work, so instead of frantically taking notes, I know Fathom is capturing the transcript. Pros I'm impressed with the meetings summaries Fathom creates, but I really use it for the transcripts, which are accurate and helpful. This is an incredible feature for my work, in which I'm trying to capture exact quotes from people. These transcripts have been a game-changer for me. I think the talk time notification is really helpful, too, in helping me stay balanced in the time I spend talking in the meeting. Fathom is easy to use and the customer support is responsive. Cons The speakers are sometimes mislabeled on the transcripts for response phrases like "yeah" and "oh wow" but that's a pretty small issue compared to the value of the transcripts. Review Source Similar Products Featured ## Related categories [Transcription](https://www.capterra.com/transcription-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.