# Page 10 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Fathom the right Conversational AI Platform solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276054/Fathom/reviews

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Fathom

5 (807)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Fathom

## Showing most helpful reviews

Showing 226-250 of 807 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tom H.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Capturing detail within long form conversations"

August 23, 2024

5.0

Very useful tool that significantly reduces time spent reviewing information after 30+ mins conversations

Pros

Ease of use and accuracy that it captures conversations and the information within

Cons

More specifically tailored to a recruiter that is focusing on candidate and client meetings

Review Source

NK

Noah K.  
Project Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Noah Kalter CBG Review"

February 5, 2025

5.0

10/10 its been great, really has helped with our work

Pros

Great notetaking and follow up ability post call

Cons

Sometimes shuts down when idle in an in person call

Review Source

AJ

Alana J.  
Executive Marketing Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Love Fathom"

February 11, 2025

5.0

Pros

The ease of use. I like that it records my meetings in full.

Cons

Limited access to the Premium features. I wish I could have access for longer.

Review Source

Valentin H.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Best ROI for an AI Notetaker"

October 15, 2024

5.0

Fathom.video is solving the problem of manual note-taking and the challenge of keeping track of key discussion points in meetings.

Pros

What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time. It’s incredibly intuitive—there’s no need to take notes or worry about missing crucial insights, as Fathom handles that for you. The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review.

Cons

I'd like to be able to customize meeting templates further

Review Source

MS

Matthew S.  
Manufacturing Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Very helpful note taking and organizational software"

November 5, 2024

5.0

Very helpful software, it really helps organize the information from calls and meetings. I even use it for in person meetings.

Pros

I really like the bullet point summaries and action items created from the transcript.

Cons

It still has trouble with proper nouns and product names.

Review Source

JW

Jermaine W.  
Executive Assistant  
Mental Health Care  
Used the software for: Less than 6 months

### "FATHOM is the Absolute Best"

December 12, 2024

5.0

No more Pen and Paper when having executive and board meetings.

Pros

The quality of your service has made a significant positive impact on our operations, and we truly value the partnership we’ve built with you.

Cons

There are no Downsides. I absolutely love it.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fathom gives you a transcript and video where as otter only records and transcribe the conversation.

Review Source

JH

James H.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Changed my client calls entirely"

December 4, 2024

5.0

Use for client calls to transcribe and summarise action points. It's been a real game changer

Pros

The accuracy of the transcript is outstanding, it allows me to be properly in the conversation, rather than having to take notes. It has improved the quality of my client calls enormously.

Cons

So far nothing at all, the data has been really accurate and the UI is excellent.

Review Source

AR

Amanda R.  
Director of Customer Success  
Computer Software  
Used the software for: I used a free trial

### "Wow, I wish I would have found it sooner!"

October 23, 2024

5.0

Really positive experience so far, the meeting recordings with the notes broken out and the specific tasks are very helpful.

Pros

I am loving the Fathom extension - for meetings that are on zoom and google I now get alerts for them where previously I only got teams meeting alerts. I also love the recaps and ability to quickly jump to the part of the conversation that we need to. I started using Fathom and immediately rolled it out to the rest of my CS team because I saw value in the first use.

Cons

I have yet to find a down side to using fathom

Review Source

BL

Brendan L.  
Senior Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Fathom is Fantastic!"

January 10, 2025

5.0

Perfect, saves me time and energy and I am able to focus better on calls.

Pros

Quick and easy setup and saves me so much time and effort on calls.

Cons

Nothing, I have had a great experience thus far.

Review Source

AYE

Andrea Ysabel E.  
Executive ASssistant  
Outsourcing/Offshoring  
Used the software for: I used a free trial

### "I love how Fathom's AI really captures all the important things said in the meeting."

December 3, 2024

5.0

Pros

Everything! From ease of use, ease of implementation, number of features, frequency of use, and integration.

Cons

The controls go missing when I enter expanded mode. I can't go back to the smaller view mode anymore.

Review Source

RF

Robert F.  
President  
Financial Services  
Used the software for: Less than 6 months

### "Highly Recommend!"

April 10, 2025

5.0

Phenomenal - highly recommend Fathom for recording these meetings.

Pros

Ease of note taking, transcript, and highlights/next steps.

Cons

It's annoying having the extra "Notetaker" in the Zoom rooms particularly if I'm recording videos..

Review Source

CC

Chris C.  
Integrative Coach  
Alternative Medicine  
Used the software for: Less than 6 months

### "Fathom - A way forward"

February 19, 2025

5.0

Excellent, though It would be nice to have some sort of quick tip video on all the features it has

Pros

Everything, it's so easy like plug n play, all the features: - highlighter - summary - talk time

Cons

Nothing i love it, con would be worrying about it not being free in future

Review Source

Imran I.  
CEO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Best AI notetaker app out there"

January 23, 2025

5.0

It's amazing and I would definitely recommend it if you're jumping through meetings everyday. It summarises your whole day with bullet points and easy to read.

Pros

Easy of use as well as how effective it is in notetaking

Cons

Need more AI features for summarising key points in the meeting

Review Source

KG

Kalgi G.  
Partner  
Accounting  
Used the software for: Less than 6 months

### "Amazing! Can't have calls without it anymore"

January 31, 2025

5.0

Amazing AI tool. I love how it summarizes everything concisely.

Pros

notetaking; action steps; next steps; very good summary

Cons

add a button to teams/zoom to easily add to calls

Review Source

JM

John M.  
Managing Director  
Accounting  
Used the software for: Less than 6 months

### "AI at it's best, saving me time"

May 14, 2025

5.0

It has been simple and easy to use. A real game changer for note taking

Pros

The speed and accuracy of the action points and transcripts

Cons

That not everyone has heard of it. Making the action points something you can tick off afterwards like a to do list.

Review Source

MW

Mose W.  
Senior Data Scientist  
Computer Software  
Used the software for: Less than 6 months

### "The last AI notetaker you'll want"

October 8, 2024

5.0

Extremely positive -- best AI notetaker I have used

Pros

AI summary and the ability to ask questions about meeting content

Cons

Separate "start recording button" instead of calendar integration -- also perhaps working with computer audio to avoid managing notetaker attendance could be helpful

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fathom was recommended by coworkers as more full-featured and helpful

Review Source

VR

Verified Reviewer  
Director  
Management Consulting  
Used the software for: Less than 6 months

### "Transformational Product"

November 25, 2024

5.0

Really positive and has a big impact on my engagement in calls and ability to follow up on actions.

Pros

Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output.

Cons

Nothing - really great product that has all the features and different options for summarising calls that I need.

Review Source

CC

Chris C.  
Strategic Account Manager  
Computer & Network Security  
Used the software for: Less than 6 months

### "Allows me to focus on the relationship and strategy."

December 3, 2024

5.0

Great. Has changed how I work and manage my accounts. I don't feel like a task master during the call.

Pros

It allows me to be present and manage my account and relationship.

Cons

Would like it not to autojoin meetings if possible. I know it can be untoggled for each meeting but would be great if you could change settings for it.

Review Source

SS

Saransh S.  
Onboarding Specialist  
Accounting  
Used the software for: Less than 6 months

### "I love Fathom! Its a great companion on calls"

January 31, 2025

5.0

I don't have to make manual notes and can focus on the conversation instead

Pros

The UI is amazing! The notetaker is so efficient. It literally captures all of the meeting highlights and organizes them in a digestable format.

Cons

I can't think of anything honestly! It's a great tool!

Review Source

NR

Naiana R.  
Customer Success Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "An actually great AI recorder and summarizer for Customer Success Managers"

December 3, 2024

5.0

Pros

Ease of use, the fact that the AI is actually good and summarizes meetings very well

Cons

The fact that sometimes the summary provided doesn't match the prompt I've toggled. But it's easy enough to adjust and doesn't take a long time

Review Source

FM

Felipe M.  
Data Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Exceeds expectations"

February 18, 2025

5.0

Great experience and value. Integrates nicely with the meeting apps

Pros

Transcription and summary with action list helps a lot!

Cons

Missed having an integration to export the action list to google tasks

Review Source

DKP

Dipaka Kumar P.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Best AI Meeting Companion to Automate Meeting Summary and Transcripts"

September 26, 2024

5.0

My overall experience with Fathom has been highly positive. The platform's seamless integration with video conferencing tools and its ability to generate accurate meeting summaries have significantly enhanced productivity and communication within my team. It simplifies the process of capturing key insights and sharing them efficiently, ensuring everyone stays informed and aligned. While there are occasional minor adjustments needed for complex accents, the benefits far outweigh this small inconvenience, making Fathom an invaluable tool for effective meeting management.

Pros

I love how Fathom seamlessly integrates with video conferencing tools like Zoom, making it incredibly easy to use. Its ability to generate insightful reports and facilitate effective meeting summaries is a real game-changer for productivity and collaboration

Cons

While Fathom is excellent overall, it occasionally struggles with complex accents, which can require minor post-meeting corrections. However, this is a small trade-off for its otherwise outstanding performance

Review Source

PM

Pavel M.  
PM  
Military  
Used the software for: Less than 6 months

### "Meeting notes friend"

January 9, 2025

5.0

Overall experience is positive, especially I like the next steps block

Pros

Sometimes I am too lazy to write meeting notes and finally I have an app that do it automatically. The very best thing is that it understands my own language and transcript is quite fast

Cons

A lot of information in the summary that are moving from paragraph to another paragraph

Review Source

JS

Jo S.  
PR Director  
Marketing and Advertising  
Used the software for: I used a free trial

### "Fathom is a great support!"

January 21, 2025

5.0

Really impressed, really loved the ease of use, love having it as my notetaker, super valuable outputs

Pros

The ease of use and way it provides a fantastic summary of action points following the meeting

Cons

The premium elements running out after the trial

Review Source

CK

Cory K.  
Analytics Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Fantastic Note Taking and Action Items"

October 1, 2024

5.0

Fathom solves my time problem. Often I would have to spend 15-20 minutes after a call to summarize and make sure I captured a conversation to send out via email. This also may not happen right away so taking detailed notes during the conversation was critical. Now I can focus on the conversation and not be so concerned about capturing notes in the moment.

Pros

Fathom has made taking notes during meetings so much easier. I can focus on the conversation and have more in depth conversations without having to worry about capturing everything in the moment. The summary and action items have made it where I really don't need my handwritten notes to reference, it captures it all.

Cons

Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded.

Review Source

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