# Page 18 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Fathom the right Conversational AI Platform solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276054/Fathom/reviews --- Fathom 5 (807) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Fathom ## Showing most helpful reviews Showing 426-450 of 807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Joris L. Head of Product Information Technology and Services Used the software for: Less than 6 months ### "Fathom, the super intelligent assistant you wish you already met years ago" June 25, 2024 5.0 Fathom has been an absolute gift of a product to use. It has made our leaves so much easier. Pros With tens of meetings per day and hundreds of action items per week, it's hard to keep track of everything and not lose sight of the bigger picture of your project's vision and mission. Fathom makes life for everyone in your team so much easier with its crystal clear summaries and comprehensive list of action items. The sharing function provides a simple and effective way for everyone to stay up-to-date, even if you missed the meeting. Cons Only downside is that you have to start the recording on desktop and there isn't an easy/straightforward way (without jumping through some hoops) to selectively record sessions when using Google Meet/Zoom on mobile. Review Source AA Akash A. Community and Growth Manager Information Services Used the software for: Less than 6 months ### "Great AI meeting assistant" June 26, 2024 5.0 The experience has beeen flawless and amazing. The point wise summary that I get from Fathom has allowed me to focus on the meeting rather than on taking notes. Pros Categorizes the meeting notes according to the topic, providing a much better insight. Cons I have yet to find something, although maybe someone with multiple teams accounts on the same system might face some issues. Review Source VR Verified Reviewer Operations and Data Analyst Financial Services Used the software for: Less than 6 months ### "Fathom Review Great Software" June 3, 2024 5.0 I enjoy using it for all my calls to have a backup note summary to look over. Pros It is really good at taking notes and categorizing them even with the general summary selected in the settings. I find it to be more accurate and insightful than otter.ai. When it is time for a meeting, Fathom pops up in the corner and lets me join through there, which makes me feel confident that fathom is joining and will take notes for me. Cons I feel like sometimes it does not join certain meetings and I am not sure why, but to combat this I always click join meeting through the Fathom pop up when a meeting is about to start. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) I prefer to the notes and the way things are lined up in Fathom over otter.ai Review Source CJ Calder J. Enterprise Account Executive Information Technology and Services Used the software for: Less than 6 months ### "wish I knew about this sooner" July 16, 2024 5.0 Huge time saver and catches things that I would have to re-listen to, to be able to pull out. Pros After the quick installation, it took me a few minutes to figure everything out and then boom. My meeting notes went from blah to amazing. The transcript is stupid accurate and understands even the thickest of accents. Cons I have only used it for a few weeks, but have not found any con's yet Review Source MS Mariah S. Growth Strategist Marketing and Advertising Used the software for: 6-12 months ### "Easy to use, no more post-its!" July 8, 2024 5.0 Overall I have had a very positive experience with Fathom. Pros I like that it can allow me to actively listen during meeings without worrying if I'm going to miss something important due to taking notes and focusing on what was previously said. Cons I wish it was a bit more detail orientated, the summaries seem a bit too generalized sometimes. Review Source KF Kaitlyn F. Project Manager Real Estate Used the software for: Less than 6 months ### "No more manual note taking!" June 12, 2024 5.0 Pros Fathom is the best Ai notetaking tool I have tried. It has completely replaced manual note taking in our company even when we are working with clients on highly technically projects. Fathom also has a great Zapier integration that allows for lots of internal automations with the notes taken. Highly recommend! Cons Not sure I've found any yet. Really enjoying it. Review Source JT John T. Design Manager Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive and Easy to Use" June 6, 2024 5.0 Pros Fathom was easy to install and implement. The prompt that pops up before each meeting is super helpful. The interface is user-friendly especially compared to other similar apps I've tested. Fathom's customer service is eager to help. I use Fathom daily. Cons I haven't experienced any problems with Fathom so far. Switched from [Supernormal](https://www.capterra.com/p/246530/Supernormal/) Fathom transcribes recordings much faster, and the interface is easier to understand. Supernormal was sometimes glitchy. Review Source AT Arlene T. Executive Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Best invention to date for meetings" August 16, 2024 5.0 wonderful, will continue to use! this has changed my meeting game Pros the ability to record, transcribe and show a video Cons that it default opens in another browser Review Source mK mehmet K. Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "A flawless note-taking assistant" May 16, 2024 5.0 Örneğin en son ekibimize yeni katılan bir arkadaşım ile toplamda 70 dakika görüşmüşüm. O toplantıda bir çok konudan bahsettim. Daha sonra Fathom toplantıyı analiz ettiğinde benim daha sonra aklıma gelmeyecek olan bir çok şeyi sorular dahil olmak üzere segmente ederek not almış. Bu notlardan önemli olduğunu düşündüğüm bir kaçını anlık olarak işaretleyip ekip arkadaşıma toplantıdan bir not şeklinde ayrıca gönderebildim. Bence teknolojinin en yararlı araçlarından biri Fathom. Pros You can manually highlight important moments. You can also segment the meeting for summarization. Taking notes on feedback received from the other side and relaying them to you individually. I can change the name in the meeting, and having an AI assistant taking notes of important moments for me and relaying them is great. Cons Honestly, I did not experience any feature or deficiency that I would complain about. Quickly transcribing the meeting without hanging up or making hallucinative errors, I summarize it by segmenting it for you. I can also provide the transcript file if you wish. You can store the video and download it whenever you want. Review Source TW Taylor W. Strategy Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great for saving time and accurate notes" June 14, 2024 5.0 Great! I’ve loved every minute of using fathom Pros The AI summaries in fathom are super easy to use Cons Wish it was easier to understand the team features and how to use them Review Source Erica K. Software Support Specialist Computer Software Used the software for: I used a free trial ### "Helpful tool for ADHD managment" June 14, 2024 5.0 Pros It helps me to organize my thoughts after a meeting to better progress through what was discussed to handle future tasks and projects. Cons Nothing so far, I have been using for about 2 or 3 weeks and it's been very helpful. Review Source Andy M. Managing Director Staffing and Recruiting Used the software for: Less than 6 months ### "Great Meeting Note Taker" June 6, 2024 5.0 easy to use, free version is great and has all the features we currently need. Pros Gives concise meeting notes with detailed action items. is easily shareable with all meeting attendees. Cons i have not had any issues or complaints so far. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) free version of other product was very limiting Review Source ZR Ziv R. Product Lead Automotive Used the software for: Less than 6 months ### "Fathom AI review" July 23, 2024 5.0 Pros Records and analyzes the calls very well, produce relevant action items, and sends the summary to all meeting participants Cons UI a bit overloaded, but can be easily managed to find the relevant features. Review Source JN Josh N. Owner Media Production Used the software for: Less than 6 months ### "Fathom is the best AI meeting recording, transcription, and analysis software out there." June 1, 2024 5.0 Pros I love how easy Fathom is to setup, how it integrates seamlessly with all of my apps that I use, and the detailed analysis of each call that it sends me post meeting. Cons Honestly there isn't much that I don't like about Fathom... I don't have anything negative to say about the app. Reason for choosing Fathom It's been the easiest to use, was simple to setup and integrate with all my meeting apps, and gives the best AI analysis in my opinion. Review Source SL Sebastian L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "More than note taking and call recording" June 25, 2024 5.0 Pros Fathom It’s easy to use and blazing fast, You can review calls as soon as you hang up Cons Not yet that I have encountered. So far, it’s been really seamless Review Source Greg P. Partner Professional Training & Coaching Used the software for: 6-12 months ### "Easy transcription" May 7, 2024 5.0 Pros Fathom is perfect for me to gather information about a conversation I've had with clients. It means I don't need to do as much with handwritten notes, which means I can be more present in the conversation. I use the transcripts from meetings to feed back into ChatGPT to generate specific results like documentation of procedures, and testimonials. Cons Sometimes I need to get the transcript of a pre-recorded video or audio. I can "share screen" and Fathom will sunnarize what it hears, but I have to login from a different account in addition to my main one or it won't make the recording. Apparently, if there aren't two connections, it doesn't think there is anything to record. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) I was using the free version of the other program and had run out of ability to transcribe audio. Review Source VR Verified Reviewer Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "what a tool!" June 11, 2024 5.0 just amazing, with the AI feature, i will never forget again the small things... just great! Pros like a personal secretary just in hand always available to help and with all the important information! amazing Cons Not having available for offline meetings Review Source AG Anita G. President Management Consulting Used the software for: Less than 6 months ### "A Great AI Tool!" June 6, 2024 5.0 Pros I love using Fathom Notetaker. It allows me to be totally focused when listening to my clients. I especially like the highlight button. Whenever the other person on my zoom call is saying something very important, I push the highlight button and it catches the full thought and intent of the speaker. I also like the fact that I can save the summary in a word doc and skip the paper. This tool is a godsend! Cons I haven't found a downside, but I do need to learn how to use the additional buttons. I am sure they are useful, but at this point I just click on highlights. I probably need to redo the tutorial video. Review Source JH James H. Sales Associate Real Estate Used the software for: Less than 6 months ### "A Brilliant Meeting Recorder" June 27, 2024 5.0 So far it has been a great experience using Fathom. I love that I don't have to worry about taking notes, whilst I'm trying to focus on what my customer is saying. Pros It starts when you open your zoom, and creates action items, a meeting summary, key takeaways, a transcript and it bullet points the questions asked by each party with a link to it the video recording. It was easy to set up and link to my Zoom account. Cons It puts an extra person in the Zoom meeting Review Source AL Amelia L. Social Media Marketer and Content Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Fathom Review" July 4, 2024 5.0 It's great. I wouldn't go without it now. Pros \- Transcription of call - AI summaries Cons The lack of accuracy when transcribing sometimes Review Source MK Mark K. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Great tool for Financial Advisors" June 27, 2024 5.0 Overall have had a great experience with Fathom. It has saved me a lot of time not having to go back to take notes after a client visit. Pros It is easy to use and provides great notes during client visits Cons I have not found anything that I don't like about Fathom so far. Review Source AP Amanda P. Executive Assistant Financial Services Used the software for: Less than 6 months ### "An Incredible Meeting Assistant!" February 28, 2024 5.0 Our team has loved using Fathom. The free version will get you 90% of the way there if you want to try it out. The greatest benefit of the Premium version for us is the templated summaries and the AI generated action items. We upgraded multiple teammates who are more client-facing to the premium version while a few of us could maintain the free version no problem. We've loved it! Pros Fathom is so intuitive. beyond helpful, and easy to use. It jumps right in to your meetings, was seamless to implement, follows along with minimal error, allows you to highlight important aspects of the meeting, easily integrates into the meeting platform you're already using, has incredible customer support (who were proactive might I add in resolving MOST of my potential issues before they even occurred), and allows me to be fully engaged in my meeting instead of worrying about taking notes and tracking action items. I have started using it for every meeting, even quick internal ones, because of how helpful the tracking and summaries are. Highly recommend! Cons I don't love that there is a whole separate user added to your video meetings. It would also be helpful if the platform proactively assisted in cleaning up the summaries, whether it's spelling errors it guessed on or items it didn't completely follow. These are MINOR tweaks, the platform is amazing overall! Review Source PRL Primchelle Rose L. Student User E-Learning Used the software for: Less than 6 months ### "Convenience in One Click" July 2, 2024 5.0 Pros I love Fathom. It is such a convenient tool for a student like who is slow in note taking and with no pen and paper at all times. With just one click, I can see notes that were taken during the meeting and most importantly, A VIDEO RECORDING! I would definitely recommend this app to everyone, it is THIS GREAT! Cons Sometimes I need to manually add Fathom to my meetings. However, most of the time it does it job. Review Source KC KRISTAL C. Executive Partner Computer Software Used the software for: Less than 6 months ### "My Review on Fathom" May 27, 2024 5.0 Fathom is a game-changer for meetings! No more fumbling with notes – it records everything automatically. The best part? It creates clear summaries with key points and action items, making follow-ups easily. Meetings are so much more efficient now. We can all focus on the discussion, capture everything needed, and move forward with clear plans. I highly recommend it! Pros Fathom has been a game-changer for our meetings. No more scrambling to take notes while trying to stay engaged in the conversation. The automatic transcription and summaries are fantastic – it saves me so much time on follow-ups and keeps everyone on the same page. Plus, being able to highlight key points/ action items is very helpful. Cons It's really hard to find anything major I dislike. One minor issue that does come to mind, though is the occasional inaccuracies in transcription: Sometimes, especially with heavy accents, the automatic transcription can miss a beat. Review Source MT Mark T. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Fathom Review" May 13, 2024 5.0 5 star - it really is incredible and after my first use I fell in love with it. I won't go without it for the forseeable future. Pros The transcriptions from meetings are incredibly accurate, time saving, and organized perfectly. I find that Fathom does a far better job "taking notes" than I can, and the notes are organized and summarized in a way that has become essential to running my practice. Cons I truly don't have complaints, but if I did, I guess it would be that it seems like a service that could become costly to use over time as it gains more traction. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.