--- title: "Page 2 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Fathom the right AI Sales Assistant solution for you? Explore 809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276054/Fathom/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-07" --- Fathom 5 (809) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 7th, 2026 # Page 2 - Reviews of Fathom ## Showing most helpful reviews Showing 26-50 of 809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Assistant Director Non-Profit Organization Management Used the software for: 1-2 years ### "Fathom-able" August 29, 2025 5.0 Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style Pros Call Quality and Feature: Very accurate in capturing relevant information and easy to follow—great communication! Cons There is no app version of this AI Notetaker. An app version would make it easier to record in-person meetings without a PC present Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) The accuracy level was higher in Fathom than Otter.ai Review Source Caroline S. Cellular Health Consultant Alternative Medicine Used the software for: I used a free trial ### "Great tool - already a must have" January 24, 2026 5.0 Pros I’ve tried several tools in this category, but this one truly stands out. The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity. It’s incredibly intuitive and easy to use, making it a permanent part of my daily workflow. Highly recommended for anyone looking to save time! Cons There is one significant drawback for power users: it is currently not possible to collect Zoom chat data. This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost. It is a fantastic, easy-to-use tool for voice, but the lack of chat integration is a missed opportunity for full CRM automation. Actually, CRM integration does not actually seem to be working despite the possibility being announced. Very frustrating! Switched from [Tactiq](https://www.capterra.com/p/196174/Tactiq/) The transcription was of very bad quality. Review Source VR Verified Reviewer Executive Assistant Marketing and Advertising Used the software for: 6-12 months ### "A Game-Changer for Meetings" October 29, 2025 5.0 Fathom has become one of my favorite productivity tools. It’s reliable, accurate, and takes a lot of pressure off during client and team meetings. I no longer worry about missing details — everything is neatly transcribed and summarized. It’s a must-have for anyone who manages multiple projects or meetings in a day. Pros Fathom makes meetings so much easier to manage. I love how accurately it captures conversations, even when people speak fast or have different accents. The summaries are spot-on and save me a lot of time in writing notes. The interface feels clean and intuitive, and it’s simple enough that everyone on the team can use it without much learning curve. Cons Occasionally, there’s a slight delay in syncing the recordings, especially right after a long meeting. Also, I wish there were more options to customize the summary format or highlight key takeaways automatically. But these are minor things compared to how well the core features wor Review Source SP Sebastian P. Head of Digital Transformation Information Technology and Services Used the software for: I used a free trial ### "Takes the pressure off meetings" April 9, 2025 5.0 Fathom solves the problem of note-taking during meetings, allowing me to fully focus on the conversation without distraction. Additionally, it provides insightful analysis after each meeting, helping me catch important points or details I might have missed in real-time. This combination significantly boosts my productivity and ensures nothing valuable slips through the cracks. Pros What I like best is the interactive video timeline with clickable markers—clicking one of these highlights exactly what’s being said in the transcription. It’s super intuitive. I also appreciate that Fathom offers multiple analysis modes tailored specifically for different meeting types like general meetings, 1:1s, or sales calls. It makes reviewing meetings so much easier and more effective! Cons When viewing meeting notes on smaller screens (e.g., 13 or 14-inch MacBooks), scrolling through the notes feels a bit uncomfortable, even though the video itself doesn’t take up much space. A better optimized layout for smaller screens would help. Review Source Julian M. CEO Education Management Used the software for: 6-12 months ### "Fathom for the win" October 31, 2025 5.0 I love it! I think it is a must have tool for all companies to be using. This is because if all companies were using it, it would be great to get emails of summary from them too Pros Fathom really does help me with note taking, sends the summary of the meeting afterwards, very helpful to catch up. Also the video recordings are so useful to playback and smooth with the transcripts. Cons When it sends an email to the attendee, I cannot see what got sent to them. apart from that, it is very very useful. Review Source BP Brad P. CMO Marketing and Advertising Used the software for: Less than 6 months ### "A Total Game-Changer for Meetings" May 22, 2025 5.0 Fathom has completely changed how we handle meetings—for the better. From the moment we started our trial, we were impressed by how intuitive and genuinely helpful the platform is. It captures everything we need, organizes it intelligently, and saves us hours in post-meeting follow-ups. While we knew we were giving up a couple features like audio uploads and mobile capture, the benefits far outweighed those limitations. The summaries, action items, and ability to search or chat with past meetings are incredibly valuable. We now use it for every meeting and honestly can’t imagine going back. Pros Smarter Than Just a Transcript – Fathom doesn’t just record words—it understands them. The summaries and action items feel like they came from someone who was paying close attention, not just an AI tool. •Real-Time Highlighting – The in-meeting widget lets us tag key moments on the fly, which is super helpful when we want to revisit important parts of the conversation later without scrubbing through the whole video. •Video Recording on Google Meet – Unlike our old tool, Fathom gives us full video recordings, not just screenshots. That’s huge for capturing nuance and revisiting tone or facial expressions. •Unlimited Meeting Minutes – No usage limits means we can record every meeting, no matter how long or how many. It’s one less thing to worry about. •Post-Call Follow-Ups Done for You – Automatically generated recaps and next steps save us tons of time and make it easier to keep everyone aligned after meetings. •Searchable + Chat-Friendly – The ability to chat with a transcript to find what someone said or what was decided is next-level helpful. •Effortless Setup with the Web Extension – The browser extension makes launching Fathom during Google Meet calls incredibly easy. One click and we’re ready to go. Cons •No Audio Uploads (Yet) – Coming from a tool that allowed us to upload pre-recorded audio for transcription, this was something we had to give up. Fathom is focused on live meetings right now. •No Mobile App for In-Person Meetings – We sometimes record in-person conversations, and the lack of a mobile app means we currently need to find a workaround. That said, we’ve heard this is on their roadmap. •Limited CRM Integration Options – We use Go High Level (GHL), which Fathom doesn’t integrate with at the moment. However, we’ve been invited to the open API beta, so we’re hopeful that’s coming soon. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) We switched from Otter because Fathom offers smarter summaries, clearer action items, and full video recording—features that made an immediate difference in how we run and review meetings. Review Source PK Paul K. CyberSecurity Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple, worryfree, and accurate" May 7, 2025 5.0 Fathom tracks outcomes of meetings with vendors and clients. It accurately breaks down any frustrations, pain points, or open items and allows me to review with ease for after action items as well as share information with my team. It especially allows me to just focus on the conversation and what is being said. This is especially nice with Clients who want to feel heard and not just watch you type throughout the meeting as you take notes lest you forget something critical to them. Pros Fathom seamlessly integrates with my Teams meetings and automatically joins in, records everything, and then provides me a detailed synopsis that allows me to highlight any point, review any outstanding tasks, or even simply just click a button and it will send the recap to everyone who was on the call. It makes note taking, To-Do Lists, and everything else much simpler. Unscheduled meetings can easily be joined by copying the meeting link to Fathom on your desktop. I'm sure it can do much more I just haven't explored every available feature. Setup was easy with a simple link that automatically downloaded and integrated into my existing meeting schedule. I have used it for every meeting, even simple ones to make sure I never miss a task or note. No reasons to call Customer Support yet but I am sure they are just as amazing as their product since it really seems like they have taken customer feedback and tailored their product to exactly what we need. Cons No issues so far. Sometimes I do not like the Fathom hotbar on my screen when trying to screen share but it is easily minimized in 2 clicks. Review Source TT Tom T. President Financial Services Used the software for: Less than 6 months ### "Fathom AI Note Taker review" May 22, 2025 5.0 Fathom saves me time by eliminating the need to take detailed notes during meetings. It lets me stay fully present with clients and ensures I capture all key points for follow-up. Pros Fathom AI has become an essential tool in my daily workflow. The fact that the note taker is completely free is impressive on its own, but what really sets it apart is how it intelligently summarizes meetings. Whether I’m speaking with clients or potential partners, Fathom consistently captures the key points and organizes them into clear, concise bullet points. It saves me time, keeps me focused during conversations, and ensures I never miss important details. I highly recommend it to any professional looking to streamline their meetings and follow-ups. Cons Fathom AI is great for capturing key meeting takeaways, but I'd love better CRM integration, clearer speaker attribution, and more control over how summaries and action items are structured. Review Source VR Verified Reviewer Fractional CFO Financial Services Used the software for: Less than 6 months ### "More than a note taker" August 15, 2025 5.0 Simple, easy, not overbearing. Doesn't try to be more than it's set out to be. AI functions work well. Pros Best is it's a set and forget. Once established and linked to my zoom and outlook calendar, even unscheduled meetings are easy to automatically record. AI function to search meetings is great as well. Cons Haven't had any issues so far. One thing that would be nice is the ability to customize what our page looks like. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) I like fathom more than I like loom. Easier to review and find points in the conversation or highlights. Review Source KM Kelly M. Managing Diretor E-Learning Used the software for: Less than 6 months ### "The AI Assistant Every Busy Professional Needs" April 29, 2025 5.0 It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail. The fact that it’s intuitive, seamless, and integrates so well into my daily work has made it a 10/10 experience. From client calls to investor meetings, Fathom helps me stay focused, move faster, and make smarter decisions. I’ve already recommended it to colleagues, and I’ll continue to do so. This tool is a game-changer. Pros Fathom is hands-down one of the smartest tools I’ve added to my workflow. As a founder managing multiple priorities, I’m constantly on Zoom calls — and Fathom feels like the team member I didn’t know I needed. Cons There’s honestly very little to critique — the product delivers on its promise. If I had to mention something, it would be the occasional delay in syncing or organizing call summaries when internet connection is spotty. It’s a minor issue, but in fast-paced workflows, real-time reliability is key. That said, the Fathom team seems responsive and constantly improving, which gives me confidence in its evolution. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) I switched from Otter.ai to Fathom because I needed a more seamless and integrated experience specifically designed for live calls, not just passive transcription. Fathom feels purpose-built for action: it highlights key moments in real time, automatically organizes notes by topic, and integrates effortlessly with Zoom without needing extra setup. Compared to Otter.ai, Fathom feels faster, more intuitive, and better aligned with the pace and demands of a modern, multitasking workday. It’s not just capturing conversations — it’s actively enhancing them. Review Source HP Holly P. Partner Accounting Used the software for: 6-12 months ### "The Most Intuitive Clear Precise Notetaker Out There!!" March 19, 2025 5.0 Before during a Zoom meeting, I would have to have a pen and paper with me and ask the person to "hold on...what was that again?" "Sorry I can't write that fast, please repeat" etc. With Fathom, I just talk and they talk and it's all organized and written out for me when we finish. I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting. Fathom determines the action items for me! AND for the attendees! Pros Fathom is super user friendly and the integrations with the video conferencing software is flawless. The control over how the reports are structured are very customizable. The look, functionality and results are second to none in my opinion. I also appreciate that I can program it to auto join so I dont need to remember to also add my notetaker. The calendar reminders really help me not miss a meeting. Plus you can launch the whole thing from your Fathom without needing to also open the video conferencing software. So easy! Cons I really haven't run into any issues! I guess my only request would be an ability to re-name the meeting before or during it vs after the recording is complete. Like if I could just click on the mini desktop control widget and change "Impromptu Zoom Meeting" to the actual title or topic that would be great! Right now I have to go into the recording review page after to re-name it. Review Source AV Alejandra V. Professor Education Management Used the software for: 6-12 months ### "Mentoring students made easier!" September 7, 2025 5.0 It has made mentoring my students easier. They have better outcomes, and follow my instructions better with the analysis of our meetings powered by AI. Pros Transcription software is not perfectly developed yet, but Fathom uses generative AI to complete what is missing in the ideas, and it summarizes, finds action items in the conversation, and by doing this it saves a lot of time. Cons The price, when you start to buy productivity software your bill starts to grow... Not only fathom, I wish all this software had different prices for low income countries. Review Source LG Lisa G. Founder and CEO E-Learning Used the software for: Less than 6 months ### "EASY and AMAZING results!" May 8, 2025 5.0 I've seen other notetakers in Zoom meetings before and was even a coaching client of someone who used the Zoom AI meeting summery...when it came I wasn't impressed so thought they were all the same. But the glowing referral of someone I follow made me check out Fathom and I'm tickled pink with the use of it and my easily readable and task oriented notes. Pros I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about. EASY PEASY is my answer to everything! Cons Honestly, so far in my using it, NO CONS. I only have great things to say about Fathom using it for a little less than a month now. Review Source sJ shubham J. Lead Consultant Computer Software Used the software for: 1-2 years ### "the best notetaker in town" May 14, 2025 5.0 Overall it has been great. I have solely started to rely on Fathom for most of my meetings as the notetaker Pros The quick action items that are emailed to every member after the call and that you can ask questions and it answers from the meeting summary Cons I need to think about it seriously. There aren't any downsides or improvements that I can think of Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) it was not as competent as Fathom. Erros in taking meeting notes and no post action items email Review Source HG Heidi G. Director of Product Marketing Computer Software Used the software for: Less than 6 months ### "Best AI notetaker I've used so far" March 27, 2025 5.0 Pros I like that I can flag items to review during a call and it'll back track to the start of that portion of the conversation. This has been most useful in cross team meetings where we cover many topics, some that aren't related to my work. Sometimes people talk for minutes about a subject I think is unrelated and then mention my team as a possible collaborator. I can then mark it and come back later to get the full details. I also like they they bucket all my questions so I can quickly see all the answers I need at the end of the call. Also having each bullet point link to the exact timing in the video is very useful. I've used it daily since downloading it and it's very simple to use out of the box. Cons I don't love that the notetaker is present like a guest in the Zoom. I used Limitless before and would verbally ask if it was okay to record, which added a layer but it somehow felt less invasive. Having the notetaker there always reminds people that I'm recording as it's a black square, and multiple times folks have said something about it. Enough so that I don't use it in half of my meetings. Switched from [Rewind AI](https://www.capterra.com/p/10017935/Rewind-AI/) Limitless by Rewind wouldn't automatically stop recording at the end of a meeting, often times acting as a hot mic and recording personal conversations into my meetings. Also i'd take the full transcript and have to add it to my LLM, I like how Fathom has Ask Fathom built in. Review Source AR Angie R. Lead Client Success Manager Entertainment Used the software for: 6-12 months ### "A great way to handle many clients! " April 29, 2025 5.0 It has been an invaluable tool for our team. It has helped me make personal connections with my clients by remembering (looking back on past notes) personal information and connecting with them. It has also allowed me to bridge the gap from product team to end user. It has also helped me to keep everything straight. Sometimes with multiple back to back to back calls in a day, everything runs together. Fathom allows me to keep everything organized. Pros I loved having the ability to focus on my client during the call, and have notes taken for me. I also like being able to reference back to the recording/transcript for details months later or share the feedback with our product team so they can hear it directly from the client. Cons Not much, honestly. It has been so easy and convenient, but sometimes I wish it were easier to turn off for calls that are unnecessary. Review Source EH Eric H. Product Manager Hospitality Used the software for: Less than 6 months ### "The Ultimate Time-Saving AI Note Taker." March 6, 2025 5.0 I've tried many AI note-taking tools, and Fathom stands out as the most effective one I've used. The onboarding process was straightforward, and the meeting notes it produces are both meaningful and actionable. What I value most is the ability to customize summaries for different situations and the easy export options to Notion, Google Docs, task managers, and email. Fathom has saved me significant time while improving the quality of my meeting documentation. It delivers on its promise of providing streamlined, functional AI note-taking that integrates well with my existing workflow. Pros Impressive onboarding experience. Excellent meeting notes with customizable summaries tailored to the use case. Various export options (Notion, Docs, Tasks, email). User-friendly and functional interface. Cons It would be beneficial to have export options for Action Items into Jira and Linear. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/)[Krisp](https://www.capterra.com/p/76933/Krisp/) Fathom is better at transcription, integration is better, and has more features. Review Source LY Levi Y. Director of Sales Construction Used the software for: Less than 6 months ### "Fathom has been a gamechanger" April 16, 2025 5.0 Fathom has seriously changed the game for me. Before using it, I’d finish a Zoom call and either scramble to take notes during the meeting or try to remember key details afterward—neither of which worked all that well. Now, with Fathom automatically generating transcripts and summaries, I can stay fully present in meetings and know that everything’s being captured accurately. One of the biggest problems Fathom solves for me is keeping track of important conversations. I love that I can search through transcripts, find exactly what was said, and even jump straight to that moment in the Zoom recording. It saves me from having to dig through messy notes or rewatch entire meetings just to find one answer. It’s also a huge help when I need to follow up with someone or recap a meeting later on. It’s streamlined my workflow, reduced stress, and honestly just made me more effective. Super grateful for it. Pros I've been using Fathom for a while now, and I absolutely love it. One of my favorite features is how easy it is to look back at the transcripts from my Zoom calls—being able to quickly review what was said is a total game-changer. Plus, the fact that I can jump straight to the video from any point in the transcript makes follow-ups so much smoother. It saves me tons of time and helps me stay organized. Highly recommend! Cons I am yet to see something that I dont like about this software! Its great. Review Source AG Amy G. Corporate Leadership Coach, Hypnotherapist, Keynote Speaker Professional Training & Coaching Used the software for: Less than 6 months ### "Love Fathom!!" March 20, 2025 5.0 It is so helpful for me to take notes of my client sessions. I am able to be more fully present in these sessions knowing that Fathom will catch all pertinent information. I used it for a client session where I did hypnosis and I will say that I didn't love the audio result as much as I do with the standard Zoom recording. But, it was nice to have the literal transcript to reference to re-record the hypno. Pros I absolutely love the ease this creates for me in my business. I am easily able to provide the recording page for my clients and it makes my 'client notes' so much easier to compile. It has cut down admin time for me significantly and I've heard from my clients that they love the ease of clicking the email and viewing the part of the recording they want to review. Fathom was recommended to me by my tech assistant who used it on our first call together and I was super impressed. She also raves about it! So grateful to have this tool! Cons Sometimes I feel that the recap points are redundant and every once and a while it misses something I wanted to capture. Review Source TH Tony H. VP Strategic Accounts Information Technology and Services Used the software for: Less than 6 months ### "Fathom Is Like My Own Virtual Assistant" May 5, 2025 5.0 I love the tool so far. It has saved me countless hours. I recieve an overview of the meetings and key takeaways and action items. Pros Ease of use and it has saved me countless hours in piecing together meeting notes. Cons Clients are sometimes skeptical about AI note takers but that is not a product issue. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter.ai](https://www.capterra.com/p/202799/Otter/) Enterprise decision that was made when evaluating our various tools. Review Source CM Cory M. CEO Information Technology and Services Used the software for: 6-12 months ### "\*THE\* Superior Note-taking Assistant — look no further" March 23, 2025 5.0 My overall experience with Fathom has been amazing! I often times go back to review my videos on sales calls so I can see how I can improve. Having the videos for playback is really useful! Pros I love that Fathom is there for me if I miss anything in my meetings. I rest assured that my handy-dandy notetaker was there and I can go back, review the key takeways, notes, transcript, or even playback the video for more clarity if needed. Additionally, some of my other favorite features are that it keeps the Chat, so any comments or links I may have missed or need to go back to, I can. Ask Fathom Al is also another fantastic feature if I'm unable to quickly find something — I can just ask! Flippin brilliant! The only thing I've found challenging with Fathom was being unable to update my email address in my account settings. I had to reach out to the company, which they were very helpful and successful in doing! Fathom is transcribing, hosting and giving me summaries of my calls. Ensuring that I can go back and retrieve the necessary information I need, while I focus on the meeting and the people on the call. Cons one thing I'd love to have in Fathom is some sort of API so I can hook in and send some meeting notes to Slack, email, etc. Review Source ACA Alexia Cecilia A. Real Estate analyst and architect Real Estate Used the software for: 6-12 months ### ""A tool that simplifies work"" March 27, 2025 5.0 A tool that I now use everyday. The fact that taking notes takes time during meetings, and doing it turns attention to another task instead of focusing on the meeting; I'm so glad to have found this tool so I can focus on what's important and can reply easily without stressing out about the notes and recordings Pros I find it very useful, I now use it everytime I have a videocall Cons Just the fact that I didn't use it sooner Review Source JW Joshua W. Project Manager Publishing Used the software for: 6-12 months ### "Fathom - Excellent Digital Scribe" May 20, 2025 5.0 Fathom overall has been a pleasure to use, it is easy to setup and integrate with my meeting calendar and produces excellent action items that I almost always refer to. Pros Fathom makes it easy to stay engaged in the flow of a meeting conversation without losing any details or accuracy in your notes. Cons There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls! Review Source VR Verified Reviewer Compliance Officer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great AI Notetaking" February 27, 2025 5.0 Overall, Fathom is a strong choice for remote and hybrid teams looking to streamline meeting documentation, but its usefulness would significantly improve if it could accommodate in-person meetings as well. Pros Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency. One of its standout features is the automatic generation of concise summaries, which saves time and ensures that key takeaways are easily accessible. The seamless integration with platforms like Zoom and Microsoft Teams makes it a convenient option for those who regularly engage in virtual meetings, allowing for real-time transcription and easy sharing of notes. Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups. Cons However, Fathom has some limitations. A key drawback is that it only functions in virtual meetings, meaning in-person discussions cannot be recorded or actioned in the same way. While the tool is excellent for calls, expanding its capabilities to capture and summarize face-to-face meetings would make it far more versatile. This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings. Review Source AN Aaron N. Director of Account Management Chemicals Used the software for: Less than 6 months ### "Fathom has been an amazing team member!" February 27, 2025 5.0 Saves me the time it takes to recap meetings, which is significant. Helps me remember key points and important follow ups especially when I have back to back meetings. Videos have been really helpful when the owners of my company want to see what my team is doing with customers. Also helpful for training my team. Pros I'm on the back side of my career. I'm past wanting to adopt a lot of new technology. The thought of AI in general is overwhelming to me. My boss talked me into trying Fathom and it has blown me away. I use it on my Teams meetings with customers and with my team. It filters out the meaningless talk and highlights just the key points in the meeting and it is shockingly accurate. I get an email recap as soon as my meeting has ended and I can put that recap in my CRM, share it with the owners of my company, use it for follow-up tasks etc. It also gives you a recording of the meeting to use for training etc. It makes itself known by showing as a participant in the meeting, and titles itself as "my fathom note taker". Not at all intrusive. I've shared the recap notes with my customers. It's saved me a ton of time in recaps alone. It's really great! Cons When your meeting starts, Fathom generally takes about a minute to join - So the pop-up notification that Fathom has entered your meeting can disrupt initial greetings etc. But this is a small issue that hasn't caused any disruptions to my meetings yet. 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