# Page 23 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Fathom the right Conversational AI Platform solution for you? Explore 808 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276054/Fathom/reviews --- Fathom 5 (808) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 23 - Reviews of Fathom ## Showing most helpful reviews Showing 551-575 of 808 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Declan S. Director of Operations Management Consulting Used the software for: I used a free trial ### "Life changing " December 20, 2023 5.0 Love it. Saves me hours and also allows me to relax and just listen to my clients Pros I work as a leadership consultand and also have a lot of one on one coaching with many of the leaders on the team..Fathom has saved me so much time after calls when I would have to go through pages of notes from the call. It also allows me to be much more present and listening on the call. I am now using it every day on every call internally and externally. Love it It was also so easy to install on zoom and then on teams . It even pops up and reminds me about calls that are coming up. I was also impressed by the personal follow up to make sure everything was working smoothly Cons It sometimes makes the other party uncomfortable to know that theu are been recorded but that passes quickly when i explain the reaosn..I trust and expect everything recorded is private and not ever made public or used Review Source IG Ian G. Senior Technical Project Manager Computer Software Used the software for: Less than 6 months ### "Excellent AI Meeting Tool!" March 14, 2024 5.0 Using Fathom is saving me time having to take notes manually, and makes it super easy to share calls after the meeting. I now can easily send a recording and meeting summary as soon as the meeting is over, and jump to specific reference points throughout the call. This is saving me significant time in writing up meeting summaries and sending followups. Pros Using fathom has helped my organization and follow up after meetings as a project manager. The tool was easy to set up and configure, and joins my meetings to record without me having to do anything. I use the highlight and bookmark tool to note important areas of a call that I want to point out or reference later, and the AI summarized meeting notes are super helpful in sending out meeting summaries. Such a great tool that has allowed me to save time and be engaged on meetings without having to be taking detailed notes at the same time. Cons I really haven't come across any negatives about using this tool Review Source KS Karim S. Chief Ignition Officer Marketing and Advertising Used the software for: Less than 6 months ### "Fathom Kicks Ass!" March 7, 2024 5.0 It's great. Saves me time! Makes me look smart. I finish a meeting and simply copy/paste the meeting summaries to share with all the attendees. Bingo! Pros Fathom is a game changer. It has me hooked. It's best feature is the premium AI Summary template. It's simply brilliant.It's so good that I tried to recreate those summaries using every AI model I know of, from Gemini Advanced, Chat GPT -4 to Perplexity Pro. Nothing matches it! And the hyperlinking from the summary bullets to the transcript is so handy! The service is pretty much free, which is awesome. But here's the kicker – those mind-blowing AI summaries? Yeah, they're behind a paywall. Honestly, I would have never thought of subscribing to it but they let me get a taste of those premium AI summaries for so long during the trial that now I can't imagine my life without it! Smart move, Fathom. You've got me! Cons At this point it's tough to find something I don't like about Fathom. If anything this is more of a feature I wish they had. The ability to upload your own videos and have them transcibed and summarized by Fathom's brainy AI. That'd be the cherry on top. Hopefully they will add this capability soon! Review Source JN Josh N. Owner Media Production Used the software for: Less than 6 months ### "Fathom is the best AI meeting recording, transcription, and analysis software out there." June 1, 2024 5.0 Pros I love how easy Fathom is to setup, how it integrates seamlessly with all of my apps that I use, and the detailed analysis of each call that it sends me post meeting. Cons Honestly there isn't much that I don't like about Fathom... I don't have anything negative to say about the app. Reason for choosing Fathom It's been the easiest to use, was simple to setup and integrate with all my meeting apps, and gives the best AI analysis in my opinion. Review Source MP Maria P. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Optimizes Sales Calls | Elevates Client Experience" December 19, 2023 5.0 It's saving me loads of time during meetings (note-taking) and after meetings (summarizing and following up). It allows me to fully focus and be present; the best thing one can be. It also have great features which are versatile and useful for all kinds of meetings. Pros As a business owner who wears many hats, Fathom has become an incredibly valuable tool for our hybrid work. The summaries, which arrive instantaneously in my inbox, highlight things I'd usually forget. They jot down important CRM info that allows us to deepen our relationships without loads of spreadsheets and documents that remain un-updated as time goes on. The monologue alerts and talking time % guide every type of call I have, from sales to services, empowering me to focus and be present completely. Aside from the product, the team is great. Super kind, communicative, and despite being an AI tool, it's human. Ultimately, Fathom provides the freedom of focus, which is the best gift a busy person can get! Cons The user interface isn't super intuitive at first, it takes a few clicks to familiarize yourself with how it works (but after that, it's a breeze). There is room for improvement with their branding and digital presence. There is also lots of space for them to capitalize on their tools for other use cases, which I've already suggested, I'm excited to see what they do next! Review Source JC Joshua C. CoFound CTO Computer Software Used the software for: Less than 6 months ### "A must have tool for zoom meetings" December 21, 2023 5.0 Pros Fathom is super easy to use and set up. It integrates easily with Zoom, Google meet, and Hubspot. Their Al summaries cannot be beat. I've seen summaries from other vendors and Fathom's are by far the best. Its really been a breath of fresh air not to have to take such detailed notes on ever call. I can now just listen to the call and click on action items as they come up knowing that I will get a really good summary of the call afterwards. The call summaries include action items and next steps. Fathom has been super helpful for repeat meetings to quickly review what happened in the last meeting. They also make it easy to share videos with other colleagues. Cons If I'm being nit picky, we some times have multiple team members on the same zoom call. I am able to stop fathom from joining the call but I wish there was a setting so that I could prevent my Fathom account from joining the call if another member on my team was already recording the call. Reason for choosing Fathom Fathom provided the best value and does everything that we are looking for. Review Source Kabir U. Partner Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Product" May 10, 2024 5.0 Pros UX is great Integrations are very handy Simplicity with which you can add it to calls, pause, and end recordings Was super easy for me to set up and connect to the calendar + meeting tools I use. I have pretty much used it everyday since I set it up and also create a Zap to shoot the notes into Notion. However, the formatting of the notes and summary could use some work. Cons I wish I could connect multiple google accounts in the paid plan. As a fractional, I have multiple emails + drives that I use to operate. Would be good for me to have one Fathom account connected to all. Review Source MB Michael B. Technical Product Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I can finally just focus on the meeting" June 14, 2024 5.0 It was easy to setup, easy to use, simple interface. The startup videos were clear and easy to understand. Pros It's easy to use because it pops up when I have a meeting and it's one click to join the meeting. The meeting bot has never created any issues in the meeting, just dutifully sits there taking notes and recording. The best part is the playback where I can search through the meeting and play back critical parts. During playback I like how the text and video are sync'd together so I have the full context. This has eliminated, or rather revolutionized, my note taking. Cons I wish it recorded without being present in the room so it didn't take up any room or have to be admitted. But it's such a minor inconvenience for so much value. Review Source Lesley R. Sr. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Fathom helps me manage all my client calls & save time" December 18, 2023 5.0 It's been easy to use and pleasant from day one. I'm impressed that they're still rolling out new features like AI summaries! Next, I'll integrate it with my CRM for more functionality. Pros I save so much time by using Fathom! Before, I used to write tedious notes about each call I have. Now, I can just paste the Fathom call recording link into my CRM to refer back to later. I can even grab summaries from the new AI tool, which is the next way I can level up my notetaking easily. Cons Nothing. It's an amazing tool that I can't believe is free. Review Source Jonathan G. CEO Hospital & Health Care Used the software for: I used a free trial ### "Thank you for helping us take care of our partners, which helps our patients!" March 16, 2024 5.0 Love it, one of the best apps I've used in a while, beats Zoom AI hands down. Pros Love the ease of of use and simplicity, now I can pay attention to my meeting attendees and not focus on my keyboard. Cons Wish it had better integration directly with our Streak CRM, but I will figure out Zapier for now. Review Source OK Oleg K. Consultant Marketing and Advertising Used the software for: 6-12 months ### "Video recording + summaries made easy" December 19, 2023 5.0 Auto-records all my calls so I can revisit them when I forget any specific details. It also produces a full transcript, as well as executive summary with actionable items broken out. Very positive experience.. used the free trial and ended up upgrading to the paid plan. Pros \- Generates full transcript that you can edit, which would edit the video (great to cut out banter while waiting for all attendees) - The summary structure for the call is top notch.. used to be okay, but now they've done a REALLY good job of breaking down the video into action points - Easy to setup and use.. just install an app and it auto-works. I have it on for all of my calls. - Customer support is very responsive Cons No way to group videos together into folders for storing/sharing (would like to create a folder per client with all of their videos for example) Review Source JP John P. Director Computer & Network Security Used the software for: Less than 6 months ### "AI-Powered Meeting Recording and Summary Tool" June 11, 2024 5.0 1\. Manual Note-Taking Burden: 2. Missed Information: 3. Time-Consuming Follow-Ups: 4. Inconsistent Meeting Records: 5. Collaboration Challenges: 6. Information Overload: 7. Accountability and Action Tracking: Pros Fathom is an invaluable tool for our organisation. It integrates with MS Teams to record video calls and generate comprehensive summaries, takeaways, notes, and action items. Nothing important is missed. Fathom's reliability and consistency are impressive. Action items and summaries have significantly streamlined our follow-up processes, enhancing productivity. Cons I have yet to identify anything material. Review Source Kate O. Tax Manager Accounting Used the software for: 6-12 months ### "Impressive Time Savings!" December 18, 2023 5.0 Very pleased so far. I have twice yearly meetings with all clients, and I regularly refer back to the meeting notes. Being able to leverage Fathom for notetaking has made the meeting easier for me, and I can spend less time writing and more time connecting with my clients. Pros AI Summaries! I don't have to take notes during client meetings, and the AI summary provides a concise summary of our meeting. Cons The popup box is sometimes in the way on my screen. Review Source sB sharla B. Human Resources Supervisor Mental Health Care Used the software for: 6-12 months ### "Fathom is a game changer!" December 28, 2023 5.0 Amazing! You never have to remember to open the app and record, you never forget anything with Fathom! Pros The ease of use. It's automatically in the waiting room so I can't forget (which I would), I get emails after every meeting with recording information. The meeting statistics are very insightful as well. Every time I have a zoom meeting I have all of the stats from the meeting at my fingertips and a count down. Cons Honestly, nothing. It's awesome! If I ever had a question customer service is right there to assist. Review Source AR Alex R. Remote Closer E-Learning Used the software for: Less than 6 months ### "Amazing Software, can't believe I've been sleeping on it" April 16, 2024 5.0 Amazing. I can't get over how much time it saves me. And the ease of use. Overall I am a huge fan. Pros It saves me a bunch of time inputting call notes. Uploads recordings of my calls instantly. Gives me unlimited storage so I don't have to delete call recordings. Cons The biggest concern I had at first was that I had to have a "2nd account" in the call in order to get Fathom to work. At first I thought it would turn off prospects... but honestly, nobody has batted an eye nor said anything. Review Source RF Rachel F. Events Manager Computer Software Used the software for: Less than 6 months ### "FATHOM IS AMAZING" May 23, 2024 5.0 I love Fathom, I cannot stop recommending this product to colleagues and teammates. Pros Love that it transcribes my meetings and sends me a review afterwards with to do items. Cons I wish I had the option at the end of each meeting to "send" the recap to my teammates or to not send. Sometimes its necessary and sometimes it's just annoying because I have so many meetings a day and don't want to email bomb unnecessary people with the Fathom review. Review Source CM Candise M. Sr. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Best meeting assistant on the market!" June 6, 2024 5.0 Pros I was blown away by how accurate Fathom's meeting recaps are! It is spot on almost every time and saves me a ton of time documenting my calls. I love the variety of templates available that automatically reorganize your summary based on what type of meeting it is. The interface is incredibly easy to use. I refer back to my call recordings and summaries all the time and I can find specific moments within my calls in mere seconds with its easy search functionality. I also love the bookmark feature that allows me to mark an important part of the call while it's happening so I can easily go back and refer to it later. I love that it also has Zoom and Salesforce integrations. I am a huge fan! Cons I haven't found anything I don't like yet. The only thing would be pricing is a little high for a single user. Review Source DR David R. Senior Onboarding Specialist Computer Software Used the software for: 6-12 months ### ""Best AI Video Recorder Out There!!!!"" February 24, 2024 5.0 Pros Fathom helps me to record meetings both internal and external - the AI notes feature is incredible Cons The price for AI-generated notes and that you can't trim videos Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Price point of gong has gone up drasctically Review Source RL Ryan L. Emotional Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "The AI is so good it's scary!" April 24, 2024 5.0 Overall I love the features and the way in which they highlight the keypoints within my sessions. Pros I love how the application records the conversation real-time. And provides a breakdown of the keypoints and action items. Cons There's not much to dislike other than not having a IOS app. Review Source RO Rachel O. Manager of Marketing and Design Information Technology and Services Used the software for: Less than 6 months ### "Awesome product!" April 11, 2024 5.0 Great! I love Fathom. Specifically really happy that it automatically recordings meetings and the user experience for ending the recording if it isn't necessary for a meeting. Pros I love that it automatically syncs with Microsoft Teams and Zoom to record my meetings. Cons I don't love that the recorder appears as it's own person. I've had a lot of people ask about it at the start of meetings. Switched from [Descript](https://www.capterra.com/p/230702/Descript/) Didn't like DeScript—it was basically just for transcripts but wasn't user friendly Review Source NF Nicolas F. CTO Management Consulting Used the software for: 6-12 months ### "Best AI generated summaries I've seen" June 11, 2024 5.0 Pros Fathom helps me save a tremendous amount of time by recording, summarizing and loging my meeting in my crm. As a CTO, I have so many meetings. Now, I can finally be sure I won't forget anything important. Cons The highlights aspect is cool but hard to manage on your own in a meeting. It is better when someone else in the team manage it then the main speaker. Review Source AL Amelia L. Social Media Marketer and Content Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Fathom Review" July 4, 2024 5.0 It's great. I wouldn't go without it now. Pros \- Transcription of call - AI summaries Cons The lack of accuracy when transcribing sometimes Review Source DL Dani L. Account Executive Computer Software Used the software for: 6-12 months ### "Game changer if you're in Sales and on a lot of Zoom calls" December 18, 2023 5.0 Pros There are several things I love about this tool - the auto-transcription of my meetings (and the ability to review and search the script and video afterwards), the new AI Summaries the Salesforce integration and the fact that I no longer have to store recordings on my computer. Cons Not too much to dislike. They are very transparent about fixes and improvements. I would like to see a better format to send to customers when sending recordings that doesn't include the transcription Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "It works exactly as expected and advertised; made my work life better" March 15, 2024 5.0 The solution was recommended by a peer. It does exactly what I had hoped for and more. Implementation and learning to use was a breeze and the team has been outstanding in support. Pros It works exactly as expected and advertised. It has allowed me to focus on the call and conversation rather than having to constantly be distracted to write notes. Love the way it gathers next steps/ actions in the transcript Cons A little clunky to save the transcript in my Drive but that is a minor inconvenience Review Source RR Raquel R. CEO E-Learning Used the software for: Less than 6 months ### "The best AI for summaries of you virtual sessions" March 27, 2024 5.0 Before Fathom it took me too much time revisiting my meetings' recordings to make and index on the topics. Now I don't have to worry about is as Fathom send them to me in just a couple minutes after the session. Pros I love the fact that Fathom gives me the exact time when a topic has been talked about during my sessions, thanks to that I can recall to all of this topics without having to watch the entire record. Connecting Fathom with Zoom was really easy and it works everytime, I currently use it in my day by day in my consulting sessions and as well in the classes I give, my students love knowing in which time we talked about a specific question! Cons The only thing I would love Fathom to improve is that the summary is english even when my meetings are in spanish, but I've asked costumer service about it and they told me they're working on it! Review Source Similar Products Featured ## Related categories [Transcription](https://www.capterra.com/transcription-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.