# Page 5 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Fathom the right Conversational AI Platform solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276054/Fathom/reviews

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Fathom

5 (807)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Fathom

## Showing most helpful reviews

Showing 101-125 of 807 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Shawn L.  
Founder and Principal Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Game-Changer For Solo Practitioners"

February 7, 2025

5.0

I used to have a hard time taking notes while staying focused on my calls. Now, I don't have to worry about the note-taking at all. Fathom takes far more accurate and complete. notes than I ever could.

Pros

Fathom has been a real game-changer for me as a solo practitioner. The AI note taking is top-notch and accurate. I like the templates that separate out action items, key takeaways, and topics by section. It even omits taking notes on the usual pre-meeting banter!

Cons

It can be a little slow to connect some times, but not by much.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fathom

Better meeting notes segmentation and templates.

Review Source

JH

Junaid H.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I use this in every meeting for my business - its excellent"

March 11, 2025

5.0

Almost seamless, easy to use, and great summaries that are useful

Pros

Its ease of use is the best part, it loads up automatically for my meetings held on google meets. It provides concise and accurate summaries and action points and saves me searching days later through paper notes, to see if I have missed any action points.

Cons

The desktop app defaults to microsoft edge- would be more useful if it was chrome as a default

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

summaries were better and pricing was a lot better. Switched when I saw a client send me the summary from Fathom.

Review Source

William V.  
Chief Sales Officer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The Best Meeting Tool In The Game"

January 16, 2025

5.0

it has been so great that i share it with literally everyone

Pros

How easy it is to use and how much time it saves me

Cons

Nothing really at all. It has been everything it promises to be and more

Review Source

JANB

Jesse Anne Nicole B.  
Project Administrator  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Very Useful Note Taking App"

February 18, 2025

5.0

Very great! It's almost as if I can use the information that they provide and not tailor anything anymore.

Pros

The ease of use and accuracy in delivering results.

Cons

None. All of the features are useful to me.

Switched from

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)

It's more organized and more accurate for me. The results also takes quicker so I could send in a report immediately.

Review Source

Jason S.  
President  
Financial Services  
Used the software for: Less than 6 months

### "A huge time saver...makes us so much more effiecent"

January 23, 2025

5.0

When I have a Discovery Call with a client, I have to spend 15min - 30 min after the call making notes and letting the team know what the next step is. Now I just forward the recap email.

Pros

Our whole team always know's what happened and what they have to do on client meeting because of the recap email. The "Action Steps" section is shockingly accurate.

Cons

The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back to economy.

Review Source

LC

Lauren C.  
Founder  
Management Consulting  
Used the software for: 1-2 years

### "Fathom makes life in online business so much easier!"

December 3, 2024

5.0

I've loved using Fathom. Reliable, accurate and a major time saver.

Pros

Ease of setup and ease of use. Incredibly reliable. Great support when I had a query.

Cons

Haven't had any issues yet, although when I did contact support on a query they were super helpful.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

I had only used Otter briefly when someone recommended Fathom, and it was super easy to use, and reliable, so I stuck with it.

Review Source

OM

Owen M.  
VP REMU USA  
Machinery  
Used the software for: 6-12 months

### "Nothing short of fantastic."

September 11, 2024

5.0

10/10. This has been a game changer - it puts all your meetings in one place and let's you search them all for terms, topics etc! It's better than a personal assistant with photographic memory.

Pros

Ease of installation and use! Didn't require admin privileges to install on my work computer. Meeting/call summaries are great, my colleagues are loving it to after I introduced them to it.

Cons

It would be nice to be able to select the playback speed from a drop down menu instead of cycling through the different speeds, but this is a very minor point.

Review Source

RT

Ryan T.  
Founder  
Higher Education  
Used the software for: Less than 6 months

### "A business essential"

January 21, 2025

5.0

Excellent, for businesses in the AI age, Fathom is a must

Pros

The meeting summary email is a business timesaver. It prevents the need for taking notes during the meeting allowing you to be fully present and also ensures time is spent on the meeting rather than waiting for people to take notes. Having a database to go back and rewatch the videos is extremely helpful also.

Cons

I can't think of any currently. A potential option could be to add a running view of the transcript / summary as an option.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fathom

Ease of use, meeting summary was more accurate

Review Source

AS

Alex S.  
Lead Product Manager  
Financial Services  
Used the software for: I used a free trial

### "Best AI Notetaker on the market"

January 25, 2025

5.0

It takes notes and does it relatevely accurate, cutting all the noise from the conversation's content. I can send it on the call that I can't join to get the summary to always get the main topics and decisions that were discussed there. It sends summary to people who were invited to the call, but couldn't make it to keep them updated.

Pros

It just has most of the features this product is supposed to have, and they are mostly done right. My favourite is the ability to quickly jump to a specific place in recording, whether from a summary or the answer to a specific question. It is still not 100% accurate in grasping the essence of the call, especially non-English ones, but one of the best. And I just started using it, there are still features to explore!

Cons

Nothing really, I'm happy to use it every day and actively recommend it to everyone I know.

Review Source

FG

Frances G.  
Trusted Senior Travel Advisor and Manager, Business Development and Talent  
Hospitality  
Used the software for: Less than 6 months

### "Easy implementation and huge time saver"

February 3, 2025

5.0

It's been exceptional - easy to implement, widely accepted by our team, and a huge time saver.

Pros

I love how easy it is to connect Fathom to our calls. It's been a game changer for us - we use it for all of our team meetings. It allows everyone to focus on the discussion and we know the important pieces will be captured for us. By integrating Fathom into our business processes we've saved our team members hours a week. I don't think we'd go back - the overall implementation has been seamless.

Cons

I wish there was an option to have Fathom email the meeting summary to the meeting participants automatically, rather than me doing that manually afterwards.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)[Noota](https://www.capterra.com/p/230417/Noota/)

Reason for choosing Fathom

Better reviews and online recommendations

Review Source

MSM

MD SHIBLI M.  
Data Automation, Integration and Migration Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fathom User Experience"

December 27, 2024

5.0

I need to do a lot of trainings online so it was difficult to concentrate fully in every meetings. The recorder helps me to revise as soon as I require them.

Pros

The best things is that it understands almost everything of my meetings. The most amazing part is that it joins with me in every meeting just like a personal assistant. The AI capability makes it more versatile in record keeping. Overall I like it a lot.

Cons

One of the key factor is that I can't downlaod my recordings. Fathom should allow downloading meetings. Another thing is that the full screen option is actually not full screen. Because it shows the side panel which I may not require all the time. There should be an option to hide the side panel so that we can see the full screen in full screen mode.

Review Source

JM

Jay M.  
Customer Success Manager  
Computer Software  
Used the software for: I used a free trial

### "Exceeded expectations"

November 15, 2024

5.0

Fathom has streamlined the note-taking process for me by leaps-and-bounds! No more sticky notes and overflowing agendas.

Pros

The Summary is always spot on and skips all of the pleasentries and dead air. You even receive an email with an abbreviated meeting summary. What is MOST beneficial to me and other members of my team is the "Action Items" at the bottom of the summary that are also time-stamped with the recording from the call. There is even a transcript to get granular if you need to reference something directly that was said during a meeting.

Cons

Comparatively, I have yet to find a downside from the 16 calls I've recorded over the past 3 weeks.

Review Source

Jason H.  
Career Ownership Coach  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Great product!"

January 2, 2025

5.0

Fathom has been a game-changer for me, saving so much time. Before using Fathom, I had to manually take notes during meetings and then transcribe them into my CRM, which was tedious and time-consuming. Now, with Fathom, I get an automatic transcript of my meetings, and all I have to do is copy and paste. If you rely on Zoom meetings for your business, I highly recommend this product.

Pros

I also love how easy it is to use and how seamlessly it integrates with Zoom.

Cons

I haven't come across anything that I don't like.

Review Source

SD

Stefan D.  
VP BD  
Oil & Energy  
Used the software for: I used a free trial

### "Stefan’s Review"

March 12, 2025

5.0

Everything I said in the first comment. Can’t add much more

Pros

It’s so easy to use and takes away all the stress of taking notes during client meetings…..to actually focus ON the meeting

Cons

I haven’t found any faults yet. It is an automatic choice for virtual meetings

Review Source

JB

Julie B.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Timesaver! "

April 30, 2025

5.0

It's been great so far! I don't have to take detailed notes with clients. I can be an active listener.

Pros

Automation- love how with one click I can send notes + recording Formatting- love that I can copy/paste as a Google Doc without having to reformat

Cons

Wish it could just open as a Google Doc vs. copy/paste to Google doc Also wish there was an option without links to the recording

Review Source

MB

Michele B.  
Senior Product Managr  
Computer Software  
Used the software for: Less than 6 months

### "Color me impressed! Incredibly accurate call summary, detail and actions equates to huge time saver!"

October 24, 2024

5.0

I no longer have to listen to recordings to take notes for meeting recaps. It is all done for me by Fathom. Fathom does an incredible job at summarizing the call, listing the main speaking points reviewed on the call, documenting the actions conveyed on the call and who owns them. I can even highlight certain speaking points with custom tags as needed (i.e. needs review, feedback, etc). I also no longer have to deal with the hassle of granting access to folders and recordings to each user on a call. It is automatically done for me by Fathom. Fathom provides a preference to automatically send the meeting recap, with video and transcription.

Pros

Every time I receive a call summary from Fathom I am floored at how accurate it is at summarizing the call, capturing all the main speaking points in detail, the action items and who owns them. I love the fact I can set a preference to automatically send the recap, video and transcript to all call participants. Bottom line, it saves me an immense amount of time, allowing me to focus on other value add priorities.

Cons

The only downside (and it is minimal) would be the slight delay between the time of starting the meeting and being prompted to add the note taker to my Teams meeting. All the pros of the application far outweigh this one slight inconvenience.

Review Source

LMP

Lisa Marie P.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Fathom a better choice than FireFlies"

November 5, 2024

5.0

I have a great experience with Fathom & have recommended it to several business partners.

Pros

The ease of use in both Zoom & Teams. The accuracy of transcription & notetaking.

Cons

I have not experienced anything negative while using Fathom at this time.

Switched from

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)

Price was the main reason. Zoom offers this product with the Business subscription.

Review Source

DS

Daniel S.  
Director of Operations  
E-Learning  
Used the software for: Less than 6 months

### "Fathom Review"

January 16, 2025

5.0

Used as a meeting recorder mainly, sharing with team members who are not always able to attend a meeting as well as follow up/recap for myself to ensure each action item discussed has follow up.

Pros

Very easy to use and I love the meeting recap with actionable items for each team member. If someone isn't present and mentioned they can see items of ownership.

Cons

There really isn't a specific negative that I can highlight. The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky.

Review Source

DR

Debra R.  
CEO and Publisher  
Online Media  
Used the software for: Less than 6 months

### "I was a complete convert after my first Fathom meeting"

October 29, 2024

5.0

A colleague recommended it to me last Wednesday morning during an in-person conversation at 7:50am. I hadn't heard of it, but he said it was an easy install and setup. I had an 8:30 Zoom meeting scheduled at my office. I arrived at my office at 8:17am, and between 8:18 and 8:30 I not only got Fathom set up and installed, but I was even able to get a cup of coffee before my meeting started. And then afterward, when I saw my first summary and action items, I realized my professional life was forever changed.

Pros

The note-taking ability, the way it so incredibly helpfully and accurately parses out what was discussed into logical segments, and provides the key takeaways into a way not just that I can easily read, but helps me remember what happened, especially in a long and involved meeting. It is going to change the way my sales staff works... not only will my tech-phobic employees find it super-simple to install and use, but the clients will be incredibly impressed with what my staff will be able to provide them. It's all about looking, and being, professional! I used it three times the very first day, and came out forever changed.

Cons

When you forward a summary to someone else, the "Play" button/graphic is awkwardly in the way and I delete each of them before sending.

Review Source

EH

Edward H.  
Sales Coordinator  
Architecture & Planning  
Used the software for: I used a free trial

### "Excellent Time Saver and a Valuable addition to my Daily Routine"

February 5, 2025

5.0

Fathom is a great tool that is easy to use and implement into your everyday workflow. It allows you to save time and be more productive throughout the day.

Pros

Fathom allows me to put 100% of my focus into my meeting, knowing that I will come away with a detailed record of the contect of the meeting. It is also very easy to use and can be a great tool as an additional way to remind yourself of upcoming meetings. It was extremely easy to set up and begin using with our existing systems we have in place (mainly teams and zoom).

Cons

I would reccommend reviewing key pieces of information from the reports, to ensure that the correct data is gathered. Ocassionally, one or two words may be blended or confused, however, the way it summurizes the key points is excellent.

Review Source

MM

Mark M.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I should have been using this years ago. "

April 16, 2025

5.0

it helps me remember calls. AI transcripting helps me see what was talked about without needing to watch the recording. Saves me a ton of time.

Pros

The summaries of meetings are so spot on. The videos render almost immediately (as opposed to zoom recordings, which take a long time to render). It gives me clear action items and take away. Fathom is perfect for sales calls, client meetings, and creating SOPs. Highly recommend.

Cons

I haven't found anything yet. Maybe that not enough people are using it. I wish I had heard about it a long time ago.

Review Source

RG

Ramiella G.  
Customer Service Director and Project Manager  
Import and Export  
Used the software for: Less than 6 months

### "Best Recorder and Note Taker"

April 29, 2025

5.0

I usually have to wait for my manager to start the meetings to use his AI companion and note taker. This eliminates pushing back my time for scheduled meetings as he is not always readily available. I do interviews regularly and this also makes it possible for me to get more tasks done in a shorter time. It has made my daily tasks way easier.

Pros

I love how easy it is to use and how fast it works. I no longer have to worry about overcompensating my time on creating meeting summaries and notes. The layout is also appealing and the note taker is usually accurate which reduces less mistakes.

Cons

The recordings sometimes take about 5 seconds longer to start than if I use the original platform's recording such as the Zoom recorder but not a dealbreaker.

Review Source

CB

Carlos B.  
Assistant Cordinator  
Hospitality  
Used the software for: Less than 6 months

### "Fathom - Your best AI Assistant. "

December 22, 2024

5.0

Fathom is the perfect assistant for my client calls. It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team.

Pros

Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls.

Cons

Currently, I have not disliked anything. I believe improving task assignments based on the conversation should be looked into it.

Review Source

KR

Kwesi R.  
Vice President  
Financial Services  
Used the software for: Less than 6 months

### "Intuitive, fast and a great training tool."

March 18, 2025

4.0

It's really easy to use and a product I have no problems recommending on to others. I use it with my team and those that I coach as well.

Pros

It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their presentations - the highlight feature allows to be break apart a presentation and train with precision.

Cons

AI can be pretty lousy on non-standard names... and I have one of those. So do many of my team.

Review Source

PB

Peter B.  
Head of Sales  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A huge help for our sales team!"

March 5, 2025

5.0

The automated meeting notes are a huge help. It emails bullet point summaries of the important parts from each meeting, which is a huge help

Pros

It automates our meeting note-taking, which saves our team a lot of time and effort

Cons

It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive

Review Source

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