# Page 6 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Fathom the right Conversational AI Platform solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276054/Fathom/reviews

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Fathom

5 (807)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Fathom

## Showing most helpful reviews

Showing 126-150 of 807 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Manager  
Financial Services  
Used the software for: Less than 6 months

### "Best AI Notetaker to ease your work"

December 27, 2024

5.0

Amazing experience, have halved my work almost by 50%

Pros

Their AI features, note taking ability and breakdown meeting in agenda and doables

Cons

AI features cannot understand local languages like Hindi etc

Review Source

LC

Lindsay C.  
Founder  
Insurance  
Used the software for: Less than 6 months

### "A great note taking service with excellent service"

November 23, 2024

5.0

It was easy to implement; if I had a question, a person responded and helped super quickly.

Pros

The Fathom Customer Service is out of this world. I have never downloaded a tool and had a service team that was so available and willing to help. I love that they connect with Hubspot and help with sales. Their AI emails can even be framed into specific sales frameworks.

Cons

There is not an in person meeting function.

Switched from

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter](https://www.capterra.com/p/202799/Otter/)

I was trying it all on a trial, and I liked the notes and service with Fathom the best.

Review Source

cW

chris W.  
Senior Account Manager  
Computer Software  
Used the software for: I used a free trial

### "Helpful AI note taker that frees up your time"

May 14, 2025

5.0

So far It's been great. I get to record my calls and have all my notes and summaries done for me. I can click a bullet point to be brought to that part of the video, and best of all there's a chatgpt style interface where I can ask it questions about my clients.

Pros

Ease of use, AI features, allows me to stay present in my calls without worrying about taking notes

Cons

Not sure yet, still testing it out. Will have to use it more to find out

Review Source

KM

Karun M.  
Solutions Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fathom is Sweet"

January 17, 2025

5.0

Excellent. Its a life saver, the action steps generated are super accurate and helpful after every meeting.

Pros

It's a super high fidelity, super easy to use, super useful product. I save tons of time trying to remember what meeting I talked about using Fathom. Also, the free version is worth paying money for.

Cons

Not much, it's not agentless like a few other tools but thats a minor problem.

Switched from

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)

Someone told me fathom was better than Fireflies, and I was still in the exploration stage of finding a good tool.

Review Source

TS

Thamires S.  
Executive Assistant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Essential Tool for Streamlined Meeting Management"

October 10, 2024

5.0

I’ve been using Fathom for over a year, and it has become a vital part of our work routine. Our company has utilized this tool for over five years, and we use it in every meeting. I find it to be an excellent and helpful tool for enhancing productivity.

Pros

I appreciate how Fathom enhances my work as an EA. The summary feature is incredibly helpful, and the AI-generated action items keep our tasks organized. Since the entire company uses Fathom, it has become integral to our workflow, enabling us to easily access information and review meeting notes.

Cons

The integration with Teams could be improved for a smoother experience.

Review Source

DV

Dan V.  
Onboarding Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "Amazing Product!"

February 10, 2025

5.0

Using Fathom has been an amazing and seamless experience, even in just the trial. Multiple team members and I have seen an instant value add from using it!

Pros

The ease of use, call transcribing, UX, and action items, as well as the incredible speed in which they are delivered.

Cons

None that I can think of given how my team and I have been utilizing it.

Review Source

JD

Jake D.  
Director, Client Success  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Impressive, fast and accurate call notetaker."

March 10, 2025

5.0

Saw fathom in action from a colleague using the notetaker. Quickly set up my account and begin using it in less than a couple of mins. Smart AI organizes the action items and sends the recap to all participants.

Pros

I love the recap of the action from Fathom that is sent to all participants. I'm surprised and impressed at how accurate and organized the items are.

Cons

This is super minor, but I wish that transcripts were more front-and-center or that the process of downloading them was seamless. Turning this into a one-click download from the email recap could be great.

Review Source

Sean M.  
Sr. Technical Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Fathom - A Tool from the Gods to shorten your workday!"

September 26, 2024

5.0

In the past when on an intake call with a technical hiring manager or myself interviewing a technical candidate, I used to spend time writing pertinent notes. Now I can focus on the client or candidate and know that Fathom is picking up all the details I will need post meeting.

Pros

As a Sr. Technical Recruiter, having virtual meetings with Human Resources or the Technical HIring Manager, I used to take a lot of notes because in IT, there are so many different tools, db's, infrastructure, languages and past experience my client needs in a resource request. Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes. It's invaluable!

Cons

No downsides for me! I can no longer do my job without Fathom !

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Fathom is heads above it's competitors. Easy to use and my colleagues are using it also. It is gaining traction with our 300 employees.

Review Source

DE

Darren E.  
Healthcare Agent  
Real Estate  
Used the software for: I used a free trial

### "Fathom - A Game Changer!"

May 23, 2025

5.0

Very much a first time user of automated notetakers but blown away with the features and ease of use.

Pros

The automation and task recognition is awesome. Saves valuable time and ensures that nothing is missed.

Cons

Potentially the price if anything. But the features and quality of product is second to none. Enjoying using this product.

Review Source

DY

Dawn Y.  
CEO  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "It captures vital details that I MISS!!!!"

February 14, 2025

5.0

t allows me to go back and review details of my meetings to search for important pieces of information I need to recall or reuse.

Pros

Fathom gives me confidence while in meetings knowing that every conversation detail is being captured. This allows me to focus on the conversations and meetings at hand instead of focusing on every detail. The organization, action items, and even tone of the conversation is spot on. It's the assistant I wish I had.

Cons

No downside from my perspective. So far it's well worth it.

Review Source

Alok R.  
VAAS Intelligent Technology Services Pvt. Ltd  
Information Technology and Services  
Used the software for: Less than 6 months

### "A good to have personal meeting note taker"

December 17, 2024

5.0

Getting the meeting minutes ready and having a proper transcription of the meeting. This is what Fathom is doing for me and it does an excellent job.

Pros

The way it does the transcription of the call and get the points our of it and assign people is awesome

Cons

Need to change the note-taker name in premium feels like an essential feature. Integrations can be done better where in it always takes some time to add the fathom to a meeting and get it running.

Review Source

RC

Rylie C.  
Operations Coordinator  
Financial Services  
Used the software for: Less than 6 months

### "Fathom is the best product I use!"

December 5, 2024

5.0

I have been able to be much more productive and get my work done much quicker since using Fathom. I use it on a daily basis in all my meetings and it has helped my stress level tremendously.

Pros

It helps me be much more productive in meetings because I don't have to focus on taking notes! It does it all for me and actually does an impressive job compared to other products I have used.

Cons

There really isn't anything I dislike about Fathom. I use it daily and it helps me tremendously.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Otter was the worst product I've ever used. It did not even know when people were speaking in a meeting

Review Source

NA

Noah A.  
Event Manger  
Events Services  
Used the software for: Less than 6 months

### "Reliable, Flexible, and Easy to Trust"

April 29, 2025

5.0

“I feel a strong sense of trust in Fathom — both in how well it works and in the flexibility it offers me to revisit or circle back to information when needed. Overall, my experience has been positive: the platform feels reliable, intuitive, and supportive of my workflow.”

Pros

The trust I have in how well it will work and how I can circle back

Cons

Don't know if there was anything I didn't like to be honest.

Review Source

PL

Paul L.  
Head Coach Managing Director  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Fathom NoteTaker Review - 10 out of 10"

November 4, 2024

5.0

Excellent free trial and support. Fathom has exceeded expectations and myself and clients alike are very impressed.

Pros

The quick delivery of meeting summaries including bullet point summary and specific action points which during our test have been completely accurate. Having trialled this with my coaching practice both myself and my clients have been very impressed. The free trial was easy to implement and we have used it with Zoom and Teams. It automatically joins meetings and waits for my attendees to join before starting to record. I am using Fathom one very session now most days.

Cons

I am yet to find any downsides to Fathom and it favours well against the other tools we have tried including Otter.ai and read.ai

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fathom

Best features, accuracy and speed of summary of meeting and action points

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Referral from another user in our wider organisation

Review Source

RJ

Robin J.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Time-Saving and Accurate AI Meeting Assistant"

January 29, 2025

5.0

My overall experience with Fathom has been excellent. It has significantly improved my workflow by automating meeting transcriptions and generating accurate AI-powered summaries.

Pros

Accurate AI-Powered Transcriptions – Captures conversations with high precision, even in fast-paced discussions. AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time.

Cons

Occasional Recording Issues – Sometimes, Fathom doesn’t automatically join or record meetings as expected.

Review Source

SM

Sarah M.  
Membership Recruitment and Retention Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Fathom's AI summaries are so clear and intuitive"

November 25, 2024

5.0

Fathom was super easy to set up and connect with my zoom. This may not be for some but I love the fathom pop-up notifications when I have a zoom meeting about to start. I'm never late to a call anymore. It runs well and gives a great summary of the important points of the meeting, grouping them by topic. It's amazing how clearly the AI summaries come out with highlights and action items.

Pros

It does an amazing job of capturing what's really important during my meetings, not just giving a summary of every single thing that's said like many other AI notetakers. I use it almost every day now and it's great!

Cons

I wish I could use Fathom for in-person notetaking. Most of my calls are via zoom, but some of my most important take place in person and I really miss my notetaker there!

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Our information services team discovered that Otter's security protocols did not meet our standards.

Review Source

SA

Sam A.  
Inside Sales Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great tool for Notetaking and summarizing."

December 4, 2024

5.0

Been such a relief and saved me more time then using chat GPT.. My company is a stickler when it comes to notetaking and Fathom just made it a breeze. And the summary comes almost instantly once the meeting ends.

Pros

No prompts needed to establish minutes of the meeting, key takeaways, summary, next steps, the whole shebang!

Cons

Haven't hit any bumps with Fathom yet. Its pretty cool

Switched from

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

Chat GPT still requires me to upload a transcript and suggest prompts to create a summary, key takeaways, next steps, meeting discussion points. Fathom seems preconfigured to do this already. Saves me those extra 15 minutes

Review Source

BC

Blaine C.  
VP of Sales  
Food Production  
Used the software for: Less than 6 months

### "From Notetaking Nightmare to Corporate Scribe"

April 15, 2025

5.0

100% great. My business partners and team can actually understand my notes now. I am very impressed and it's a bargain.

Pros

\- How concise and accurate it's summaries are - Easy to integrate - Easy to search for videos and parts of meetings - Easy to understand - Lots of settings from a sales perspective to take better notes - It automatically pops up when I join meetings

Cons

Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used.

Review Source

DG

Danny G.  
Account Manager  
Computer Software  
Used the software for: Less than 6 months

### "Fathom is great!"

January 22, 2025

5.0

Automatically recording meetings, providing effective summaries, having a good resource to review.

Pros

Very accurate note-taking and quick summaries.

Cons

Does not always recognize if other Fathom recorders are on the call and leads to duplicate recordings. This can likely be addressed by adjusting settings though.

Switched from

[Chorus](https://www.capterra.com/p/253713/Chorus/)

Frequent issues with recordings and delayed call analysis.

Review Source

ME

Mark E.  
General manager  
Environmental Services  
Used the software for: 1-2 years

### "#1 Game changer for our business in 2024"

December 18, 2024

5.0

Over all this is 100% a game changer for meetings, I can now focus on the meeting where i need to be ! asking questions without the fear of the answers length. It has actually been a pleasure going to meetings now and the ability to review them over and over or share them is perfect.

Pros

The ease of use and the auto share to participants stand out. The whole platform is user friendly and for a computer inept person like myself those 2 should be enough. But then you add the fact it pulls out key notes and even gives suggestions for follow ups, taking note taking to the next level.

Cons

I do not need the $300 electronic note book I purchased !

Review Source

TH

THOMAS H.  
President  
Telecommunications  
Used the software for: 1-2 years

### "I am a big fan of Fathom"

February 12, 2025

5.0

I believe Fathom is a great tool for sales, training, and discovery calls.

Pros

The AI note-taking and being able to search the transcript to find exact moments in the video meeting for review.

Cons

Only one domain per account is allowed. My team uses 3 domains. it's not a big con but it is ours.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fathom

More features were included. The note-taking was better.

Review Source

VR

Verified Reviewer  
Planner Buyer  
Textiles  
Used the software for: Less than 6 months

### "Good for recording lectures "

September 12, 2025

4.0

Fathom is helpful for recording lectures to look at later, but for more casual interactive video calls it can be a lot to go through afterwards

Pros

Fathom is very good for process recording and documentation, as well as recording video calls for later reference

Cons

Fathom is good for capturing a whole video session of information, but that can be a lot to parse through later

Review Source

RC

Romina C.  
Business and Operations Analyst  
Furniture  
Used the software for: 6-12 months

### "Awesome tool!"

March 3, 2025

5.0

Great! It does everything I need to, it gives me summaries and I can chat with AI if I need extra information from the transcript

Pros

I love that it has a video of the meeting and it's very easy to share with others

Cons

Nothing in particular, but I would love to have a mobile app one day

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

My previous boss showed me fathom and I loved it and started using it

Review Source

DM

David M.  
Business Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Excellent tool - everyone should be using this!"

May 28, 2025

5.0

Excellent! It's the best of the AI notetaking tools that I've tried so far. Much more accurate and easy to use.

Pros

Ease of use - especially the AI search tool. The summaries are incredibly detailed and accurate, I've not noticed many mistakes at all. Very good.

Cons

Not found any negatives as of yet! I'm really enjoying using Fathom as it's making me much more productive.

Review Source

DS

Debbi S.  
CEO  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Fathom has made a very positive impact on my business! "

April 16, 2025

5.0

My experience has been very positive and it has made a very positive impact on my business.

Pros

I like that Fathom takes very accurate and detailed notes of my calls and summarizes them in an easy to read and organized way.

Cons

I have not found something that I don't like about Fathom. Every part of it has met my expectations.

Review Source

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