# Page 9 | Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Fathom the right Conversational AI Platform solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276054/Fathom/reviews

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Fathom

5 (807)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Fathom

## Showing most helpful reviews

Showing 201-225 of 807 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JV

Jackson V.  
Business Development  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Game Changer"

March 6, 2025

5.0

It has been so great - I have really enjoyed working with the tool, and I am able to be fully present during meetings.

Pros

Ease of use and integration - it has totally changed my virtual meetings - no need to take notes any longer

Cons

nothing so far - only been using it a few weeks, but no hiccups as of yet

Review Source

KG

Ken G.  
Advsor  
Education Management  
Used the software for: Less than 6 months

### "Fathom works! It's a great time saver. Wonderful product!"

February 27, 2025

5.0

Easy to implement. When I had one minor glitch, customer service responded immediately to solve my problem. I can't recommend them highly enough!

Pros

It just works. Simply and elegantly. It's one of the best software solutions I've used in the past decade or more!

Cons

There's nothing not to like. It is a great time saver!

Review Source

LC

Laurie C.  
Training and Communication Specialist  
Higher Education  
Used the software for: Less than 6 months

### "Fathom Notetaker for the Win!"

February 27, 2025

5.0

Excellent customer support, quick turnaround, notes are spot-on and concise, easy to digest with action items included.

Pros

The ease of use, and the concise notes it takes with action items and ability to automatically send participant notes out. Huge timesaver!

Cons

It displays it's own meeting participant window which can be distracting at first to others in meeting.

Review Source

TO

Tamahjai O.  
Account Executive  
Financial Services  
Used the software for: I used a free trial

### "How Fathom helps me in my sales job."

March 4, 2025

5.0

My overall experience with Fathom is great. Fathom has saved me a ton of time on the after-meeting work required to keep a sales cycle moving. It also helps me fill my supervisors in on key details.

Pros

The meeting being recorded is most helpful. Also Fathom breaking down the meeting with time stamps with titles of the different parts of the discussion. I like the meeting summary it sends afterwards as well.

Cons

The talk time monologue as well as the thumbnail that shows the AI recorder during the meeting.

Review Source

LB

Lamarr B.  
Venture Associate  
Financial Services  
Used the software for: Less than 6 months

### "5 - Star Review on Fathom"

April 30, 2025

5.0

Overall I am very pleased with Fathom and would recommend. I think it's easy to use and downloading the script is neat.

Pros

I liked that it did well with transcribing the meeting. This helped me focus on the meeting and not on taking notes.

Cons

At times Fathom didn't know what was most important to highlight. Action items were good but sometimes takeaways weren't accurate.

Review Source

HM

Hannah M.  
Senior Fundraising Strategist  
Fund-Raising  
Used the software for: Less than 6 months

### "My Second Brain "

August 30, 2024

5.0

I manage one employee and six clients, with 5-10 meetings every single week. I cannot keep all the information that is discussed at a broad level straight. Which is why Fathom's notetaking software is so helpful. I love logging on at the end of a meeting and seeing my to-do items summarized. It also does a great job summarizing the key talking points for the meeting. And if it has missed something, I can go back to the transcript and find it.

Pros

I'm an account manager at an agency, and I've been using Fathom for the last few weeks. I can't believe how much I have come to rely on it to be my second brain. I no longer have to switch between note-taking and leading a meeting; or remembering a great insight a client shared in the meeting. I no longer have to download a Zoom call and get it transcribed. I no longer have to chaotically make a list on the side of my desk to remember what I need to do. Now, it all lives in Fathom. It's my easy one stop shop to find action items I need to follow up on, language I need to remember, and provide clients with a high-level overview of what we discussed in our meetings. I use Fathom a minimum three times a day, and can only imagine that my use will become more frequent as I continue to sing the praises of this item.

Cons

The only awkward part of Fathom is that it joins Zoom meetings and all of my meetings are now recorded. However, I've solved this by singing the praises of Fathom to my clients. :)

Review Source

RC

Roberto C.  
Founder, CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exceptional product!"

January 16, 2025

5.0

Exceptional product. I not only use Fathom inside my business to review and improve as a coach/salesperson, but also delivery summaries to all my clients after our 1:1 coaching calls.

Pros

Fathom gives me the ability to truly listen during conversations because I know nothing gets missed. The call summaries are detailed yet succinct. Further, the ability to mark specific moments with custom tags is a huge time saver when reviewing calls.

Cons

That you only get Premium for a limited time!! Honestly though, nothing. It's a wildly valuable tool inside my business.

Review Source

NS

Neel S.  
Inside Sales  
Information Technology and Services  
Used the software for: I used a free trial

### "Game Changer"

December 4, 2024

5.0

My overall experience with Fathom has been excellent. It streamlines the process, letting me focus on conversations without worrying about taking notes, and its accuracy has been a game-changer.

Pros

The accuracy of the notes has been excellent. I was referred to Fathom by a colleague, and now I can focus entirely on my calls without worrying about taking notes anymore.

Cons

Nothing as of yet seems to be working fine; it has been 10 days into the trial, and it has been nothing but amazing.

Review Source

NV

Naveen V.  
VP Of Development and Implementation  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fathom AI Notetaker Review"

November 8, 2024

5.0

The platform is highly user-friendly, and their support team is excellent. They proactively notify us via email if any issues arise with the software, ensuring minimal disruptions and quick resolutions.

Pros

We've had an excellent experience with the Fathom Notetaker. As a service-oriented company handling multiple projects, it has significantly improved our requirement-gathering sessions and project management. Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined.

Cons

Comparing where we started to where we are now with Fathom, I have very few complaints. It has drastically boosted our productivity, taking it to new heights.

Review Source

SB

Stephan B.  
Founder Lead Creative  
Media Production  
Used the software for: Less than 6 months

### "Fathom is easy to use"

March 14, 2025

5.0

Pros

10/10. It does what it says it does and makes it very easy to use

Cons

None so far. I just recently started using Fathom.

Review Source

DC

Delan C.  
SDR Contractor  
Real Estate  
Used the software for: I used a free trial

### "Fathom Review|"

February 28, 2025

5.0

Amazing, great team and support. App is intuitive and easy

Pros

Easy to use, great tool for meetings. great support

Cons

Some implementations with web meetings. thats all

Review Source

PR

Peya R.  
Founder  
Management Consulting  
Used the software for: Less than 6 months

### "Now I can fully pay attention to your pets on-screen!"

September 9, 2024

5.0

I can be fully present in my meetings without having to scribble down a bunch of notes that don't make sense later. 😂

Pros

Two things really stand out for me. First, the notes are incredibly thorough, and I can easily enhance them with AI. Second, the customer service is top-notch. When I ran into a glitch (totally my fault!), the Fathom team jumped in to help me troubleshoot it—even at 1 am! They did it without making me feel dumb, which I appreciated so much. So far I have used it at least two times a day and without having to think about it. It's very easily links to my Zoom and is so easy to use and play around with.

Cons

Aside from my setup snafu, I wish the free version had 1 or two more options built in. I absolutely see myself upgrading so I can play more with the AI tools (yes, I love robots).

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

The mistakes were atrocious. It was more distracting than anything else. I couldn't trust it to decently take meeting notes.

Review Source

GL

George L.  
Senior Manager Asset Management  
Investment Management  
Used the software for: Less than 6 months

### "Surprisingly good experience with Fathom!"

February 20, 2025

5.0

An unexpectedly fantastic and highly insightful experience with Fathom!

Pros

makes my meetings much more productive and less stressful

Cons

no monthly subscription available; annual subscription is a little expensive

Review Source

JM

Jamilah M.  
Financial Advisor  
Financial Services  
Used the software for: 6-12 months

### "Keeps me in compliance"

February 24, 2025

5.0

Fathom is a thinkless process that allows me capture and gather data points for each client meeting.

Pros

Ease of set up and use. The automatic connection of the software is great.

Cons

No issues on my end. The features have worked as stated and intended.

Review Source

SB

Stanton B.  
CEO and Co-Founder  
Consumer Goods  
Used the software for: Less than 6 months

### "Fathom works exceptionally well - smooth and seamless"

February 13, 2025

5.0

Very smooth, seamless experience. I use it every week for key team calls.

Pros

Very easy to use. Does an excellent job capturing key points.

Cons

Occasionally, it has difficulty distinguishing between two people on the call. It is rare, but it does happen.

Review Source

AM

Austyn M.  
Funding Catalyst  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "Love Fathom!"

January 16, 2025

5.0

Excellent - easy to use, easy to review, nice email feature.

Pros

It is very helpful to review meetings! I have a lot of clients so it can be hard to remember exactly what was said. It is easy to record the meeting and the note AI feature is great.

Cons

Nothing - I wish it could be a little more discrete but that would not be allowed.

Review Source

SP

Senthil P.  
Project Manager  
Computer Software  
Used the software for: I used a free trial

### "Your AI Assistant for meetings"

February 28, 2025

5.0

I work as a PM dealing with a lot of client calls and struggle to take notes while presenting and track the action points. Fathom now helps me to assist in all my meetings and now I am able to track the action points and also share the notes with the clients. Now I use more frequently on both iinternal and external meetings.

Pros

\- Helps me to assist in all my meetings - Track the action points - Share the notes with the clients. - I use more frequently on both iinternal and external meetings.

Cons

The meeting Widget UI can be little more user friendly sometimes I struggle to hide the widget while presenting.

Review Source

Damian B.  
Sales Director  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Great tool"

November 6, 2024

5.0

Great, really good tool that changed how I take notes

Pros

summaries are really intelligent and accurate

Cons

when the premium trial finished the transcripts felt less useful

Review Source

NH

Nick H.  
Financial Adviser  
Financial Services  
Used the software for: Less than 6 months

### "Time saver"

May 19, 2025

5.0

Has been extremely positive to date, saved me a lot of time and the accuracy of the file notes has been a real surprise.

Pros

Ability to populate clear and concise file notes. Not only a huge time saver but means I can extrapolate the right information a lot easier than if I were to take notes manually.

Cons

Nothing that I can think of as of yet! Experience with Fathom as been very positive to date. Look forward to continuing to use Fathom.

Review Source

IS

Ieva S.  
Senior Product Designer  
Retail  
Used the software for: I used a free trial

### "No longer need to take meeting notes!"

March 11, 2025

5.0

Pros

I started using Fathom only very recently, but it already made my life so much easier! As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and even creates follow up actions for me. It saves so much time not having to take meeting notes anymore! Adding Fathom to my Zoom meetings was the best decision!

Cons

It can take a while sometimes for Fathom to join a meeting.

Review Source

WL

Wilson L.  
Coach  
Financial Services  
Used the software for: 6-12 months

### "Game-Changer For My Business"

July 19, 2024

5.0

Pros

The Fathom AI notetaker has truly transformed my mentorship business, making my work more efficient and my clients happier. By automatically transcribing and summarizing meetings, it frees me to focus entirely on my clients during our sessions, ensuring I catch every important detail without being distracted by note-taking. This has streamlined my workflow, cutting down on administrative tasks and giving me more time to dedicate to personalized client interactions. My clients love the accurate and timely follow-ups, which have helped build a stronger sense of trust and engagement. What’s even more exciting is that this newfound efficiency has allowed me to triple my client base. With less time spent on notes and admin, I can take on more clients while still providing top-notch service. This has not only boosted my income but also expanded my network, enabling me to support more people on their career journeys. Thanks to Fathom AI, my business has grown in ways I never imagined, and I’m thrilled to continue this incredible journey.

Cons

As for downsides, there truly aren’t any, as they have continually improved the product. I particularly appreciate the AI summaries, the auto-record feature, and how quickly we get access to the recordings. Fathom AI has been a game-changer for my business, and I couldn’t be more pleased with the results.

Review Source

LE

Luis E.  
Accountant  
Capital Markets  
Used the software for: Less than 6 months

### "Fathom is a game changer in taking notes"

February 19, 2025

5.0

Is very useful for taking notes, it helps a lot

Pros

The most helpful think is the report that it sends

Cons

I wish it can do better reports with more deep understanding

Review Source

MS

Mark S.  
President  
Human Resources  
Used the software for: Less than 6 months

### "A Great Help For Consultants"

February 10, 2025

5.0

As a consultant, I really values what Fathom can do and I can share it with clients as another work outcome besides my reports, etc. I also like that I can title it whatever I want as it is running with Zoom so people are less concerned about it. "My Notetaker"

Pros

Fathom does a great job summarizing conversations and action points, and the links back to segments of the recorded video is so helpful.

Cons

I think I understand how they charge their fees, but it is not like other services I use. Eventually it looks like I will have to use a "Pro" level, but I am not sure.

Review Source

AB

Aditi B.  
Lead Content Strategist  
Information Services  
Used the software for: Less than 6 months

### "Really good for meeting minutes, transcription and summaries "

December 17, 2024

5.0

It is an amazing product especially when you are juggling multiple projects and need follow up.

Pros

That it took my transcripts and summarized the action points like a champ!

Cons

Wish removing sections (in which we are just doing smart talk) is easier. Also, if we could not have default share :D

Review Source

GM

Graham M.  
Solutions architect  
Internet  
Used the software for: Less than 6 months

### "Has Teams Premium and Copilot beat"

January 28, 2025

5.0

Super easy to use, intuitive, improves overall teams productivity and efficiency

Pros

Ease of use, central recording storage to share with colleagues

Cons

Nothing really - but would love more integration with Microsoft - perhaps follow-ups into To Do?

Review Source

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