# Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Fathom the right Transcription solution for you? Explore 808 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276054/Fathom/reviews

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Fathom

5 (808)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Fathom

Ease of use

5.0

Customer Service

5.0

## Pros and Cons in Reviews

Caroline S

Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial.

“The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity.“

January 24, 2026

Caroline S

Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial.

“This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost.“

January 24, 2026

Richard M

Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years.

“Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style“

August 29, 2025

RR

Rachel R

CoderComputer Software, Self-employedUsed the software for: Less than 6 months.

“There are some bugs in terms of sharing recordings and granting access.“

May 8, 2026

CC

Christelle C

CEO and OwnerInsurance, 11 - 50 employeesUsed the software for: Less than 6 months.

“The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others.“

May 21, 2025

JS

Jayne S

DirectorExecutive Office, Self-employedUsed the software for: Less than 6 months.

“As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it works well but I'm unable to invite that email to external client emails.“

February 11, 2025

JM

Jaaziah M

StudentHigher Education, Self-employedUsed the software for: Less than 6 months.

“The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying.“

November 19, 2024

MH

Mallory H

Customer Success RepComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months.

“I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up notes/summaries and share them with our customers.“

December 9, 2024

## Showing most helpful reviews

Showing 1-25 of 808 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lee M.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best AI notetaker I've found"

May 22, 2025

5.0

Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup.

Pros

Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that.

Cons

One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future.

Switched from

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter](https://www.capterra.com/p/202799/Otter/)

Ease of use and cost. Fathom is better priced and is incredibly easy to setup and use.

Review Source

VR

Verified Reviewer  
Assistant Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fathom-able"

August 29, 2025

5.0

Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style

Pros

Call Quality and Feature: Very accurate in capturing relevant information and easy to follow—great communication!

Cons

There is no app version of this AI Notetaker. An app version would make it easier to record in-person meetings without a PC present

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

The accuracy level was higher in Fathom than Otter.ai

Review Source

RR

Rachel R.  
Coder  
Computer Software  
Used the software for: Less than 6 months

### "Incredible free plan"

May 8, 2026

5.0

I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan.

Pros

The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible.

Cons

There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve.

Alternatives considered

[Firefly](https://www.capterra.com/p/10009059/Firefly/)[Otter](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)

Reason for choosing Fathom

This has the most robust free plan. If you don't yet have the budget for a lot of software - this is by far the best.

Review Source

MM

Michael M.  
Founder  
Professional Training & Coaching  
Used the software for: 2+ years

### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service"

December 18, 2024

1.0

I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence.

Pros

Transcription and AI generated summaries were helpful

Cons

Horrible customer service that resulted in me losing two years of customer data.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fathom

Reviews / Recommendations from colleagues

Review Source

Caroline S.  
Cellular Health Consultant  
Alternative Medicine  
Used the software for: I used a free trial

### "Great tool - already a must have"

January 24, 2026

5.0

Pros

I’ve tried several tools in this category, but this one truly stands out. The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity. It’s incredibly intuitive and easy to use, making it a permanent part of my daily workflow. Highly recommended for anyone looking to save time!

Cons

There is one significant drawback for power users: it is currently not possible to collect Zoom chat data. This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost. It is a fantastic, easy-to-use tool for voice, but the lack of chat integration is a missed opportunity for full CRM automation. Actually, CRM integration does not actually seem to be working despite the possibility being announced. Very frustrating!

Switched from

[Tactiq](https://www.capterra.com/p/196174/Tactiq/)

The transcription was of very bad quality.

Review Source

VR

Verified Reviewer  
Fractional CFO  
Financial Services  
Used the software for: Less than 6 months

### "More than a note taker"

August 15, 2025

5.0

Simple, easy, not overbearing. Doesn't try to be more than it's set out to be. AI functions work well.

Pros

Best is it's a set and forget. Once established and linked to my zoom and outlook calendar, even unscheduled meetings are easy to automatically record. AI function to search meetings is great as well.

Cons

Haven't had any issues so far. One thing that would be nice is the ability to customize what our page looks like.

Switched from

[Loom](https://www.capterra.com/p/191187/Loom/)

I like fathom more than I like loom. Easier to review and find points in the conversation or highlights.

Review Source

Leslie R.  
Fondatrice  
Management Consulting  
Used the software for: Less than 6 months

### "A must Have for visio"

March 13, 2025

5.0

I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers. Most of the time, the summary, priorities and tasks are extremely well chosen. I watch my speaking time so I can talk less.

Pros

Fathom summarizes, prioritizes and makes sense of videoconference meetings. You can even see your speaking time live, which reminds you to let others do the talking. Summaries are precise and well contextualized, starting with a highly relevant objective and summary of the meeting if you don't want to read the whole thing. It's synchronized with hubspot, automatically saving meeting notes and creating tasks.

Cons

Areas for improvement: the tasks are in English, even though I'm a French speaker, and the summaries are in French. The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct.

Alternatives considered

[Sembly](https://www.capterra.com/p/255415/Sembly/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/)

Reason for choosing Fathom

I tested fathom alongside other tools and compared the summaries. I prefer the fathom one and its husbpot integration.

Review Source

Buddy R.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Fathom is next level!"

January 26, 2025

5.0

It's been wonderful. Everyone on my team is now using it as well as a number of other people that I have recommended it to.

Pros

I love the great notes it creates at the end I was using a different note taking app but Fathom is so much better. I love the real time monologue and percentage of talk time that pops up while you are in the meeting.

Cons

So far it's really been great. I wanted to actually record an in person meeting the other day and couldn't figure out how to do it so I opened zoom so I could have the notes afterwards. You might be able to open it for in person meetings but I haven't figure out how yet. (I only took about 20 seconds to try so I'll check more in depth and see if I am able)

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fathom is far superior to Otter.ai and the real time feedback really differentiates it.

Review Source

Adam B.  
Chief Technology Officer  
Computer Software  
Used the software for: Less than 6 months

### "Fast and Efficient!"

January 21, 2025

5.0

It has been absolutely fantastic. It was the easiest to implement of all of the AI recording tools and also seems to be the most functional

Pros

Speed! Fathom will produce a transcript mere minutes after a call ends!

Cons

The interface seems a bit basic but I quickly realized it is much more powerful than I once thought and has all the tools you need at your disposal

Alternatives considered

[Fireflies](https://www.capterra.com/p/197037/Fireflies/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)

Reason for choosing Fathom

Fathom is much faster and relatively cheaper too!

Review Source

Sebastian B.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Most useful and accurate AI Note taker"

February 2, 2025

5.0

Very good experience right from the beginning. Everything works very well and it is very accurate.

Pros

I like the action points / to do list which I receive at the end of every call best. So far it has been 100% accurate in picking up the action points and assigning them to the correct people on the call.

Cons

I like the least the potential problem of people who join later being able to see and hear what was spoken before they joined the meeting. This can be problematic in certain situations.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Otter was not recognizing well Romanian language and most of my calls are in Romanian.

Review Source

YH

Yassen H.  
Founder  
Management Consulting  
Used the software for: 6-12 months

### "Fathom is great"

December 19, 2024

5.0

As a management consulting firm we tried many different AI notetakers an this was by far the best. The summaries are great and action items are more accurate than other tools we used.

Pros

Easy integration with teams, zoom and Microsoft.

Cons

I would like to be able to customize my workflows and/or add instructions on what to capture and split into its section on the summary.

Alternatives considered

[GitHub Copilot](https://www.capterra.com/p/10011215/Copilot/)[Otter](https://www.capterra.com/p/202799/Otter/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)

Reason for choosing Fathom

Fathom was better at summarizing and keeping track of what was happening.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fathom was better at summarizing and keeping track of what was happening.

Review Source

RR

Ryan R.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Ai notetaker becomes invaluable for video meetings"

December 10, 2025

5.0

Fathom's support has been helpful too! I've reached out to them on multiple occasions, and have always received a helpful and timely response.

Pros

The Fathom notetaker is genuinely awesome. You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). The ai summary notes are ACCURATE. Like-- impressively accurate. Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context! To me, the coolest thing is that it creates "action steps" following a meeting. In addition to insightful meeting summaries that break down each chunk of your conversation/call/talk, it automatically creates a to-do list for you (great for sharing with your counterpart, because you KNOW they aren't taking good notes).

Cons

Sometimes you can't NOT add Fathom to your meetings. That is, sometimes I don't open the Fathom app, or specifically request that it not join a meeting (because I want to save my monthly free credits for other meetings), but it seems to join anyway. If I had a paid plan or infinite credits then I wouldn't have a problem with having it in every meeting; but I'd like to be able to confidently say "don't join this meeting" to save credits for my high-impact meetings. Annoyance I don't know how to solve: I'm an iMac user and make use of the multiple desktops feature, and opening Fathom may switch me to a different "desktop." I never really know where Fathom is going to launch; and though I CAN move the Fathom instance/window around my computer as needed, it'd be nicer if it always just opened in the screen I'M actually in. Nonetheless, none of these minor inconveniences is enough to dissuade me from using Fathom. It's still a 99% benefit to my meetings!

Review Source

PK

Paul K.  
CyberSecurity Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Simple, worryfree, and accurate"

May 7, 2025

5.0

Fathom tracks outcomes of meetings with vendors and clients. It accurately breaks down any frustrations, pain points, or open items and allows me to review with ease for after action items as well as share information with my team. It especially allows me to just focus on the conversation and what is being said. This is especially nice with Clients who want to feel heard and not just watch you type throughout the meeting as you take notes lest you forget something critical to them.

Pros

Fathom seamlessly integrates with my Teams meetings and automatically joins in, records everything, and then provides me a detailed synopsis that allows me to highlight any point, review any outstanding tasks, or even simply just click a button and it will send the recap to everyone who was on the call. It makes note taking, To-Do Lists, and everything else much simpler. Unscheduled meetings can easily be joined by copying the meeting link to Fathom on your desktop. I'm sure it can do much more I just haven't explored every available feature. Setup was easy with a simple link that automatically downloaded and integrated into my existing meeting schedule. I have used it for every meeting, even simple ones to make sure I never miss a task or note. No reasons to call Customer Support yet but I am sure they are just as amazing as their product since it really seems like they have taken customer feedback and tailored their product to exactly what we need.

Cons

No issues so far. Sometimes I do not like the Fathom hotbar on my screen when trying to screen share but it is easily minimized in 2 clicks.

Review Source

Jude C.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Fathom - An effective AI powered meeting notetaker"

March 24, 2025

5.0

It is challenging to take notes during online meetings because you have to manage listening, typing, and navigating the virtual platform and remaining engaged in the conversation. Unlike in-person meetings, where body language and visual cues help signal when to take notes, online meetings often have rapid discussions, screen sharing, and chat messages happening simultaneously. It was easy to miss key points, as this could be distracting, leading to less effective communication and retention. Fathom solves this issue and ensures that I can focus on the meeting 100% and still get all relevant notes afterwards.

Pros

I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items. It saves me so much time since I don’t have to take notes or worry about missing anything important. The AI-generated summaries are super handy, and integration with Zoom, Teams and Google Meet works seamlessly. Definitely a game-changer.

Cons

The transcription is usually great, but sometimes it struggles when there more than one person speaking at a time, as it happens in meetings. Not a dealbreaker, but a little fine-tuning there would make it even better!

Review Source

Tatiana H.  
Content Manager  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Sometimes buggy but mostly a seamless experience"

March 10, 2025

4.0

Mostly, it's been great. I enjoy being able to skip the video to parts of the transcript I need to review. I like the interface and that it organizes it by when I made the call, showing the title of the meeting. The transcript is quite accurate and the key takeaways are super helpful.

Pros

I like that it automatically records and transcribes my calls, providing summaries with key takeaways that are quite accurate. I like that it's added to all of my calls, although I did have an issue with one of my most recent ones.

Cons

Sometimes it can get buggy. Downloading it and getting it added to my calls was a bit complicated, but once it was set up, it's mostly worked fine. I had a recent call where it wasn't working, so I had to manually add it to the call and that was quite frustrating and confusing.

Review Source

VR

Verified Reviewer  
Compliance Officer  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great AI Notetaking"

February 27, 2025

5.0

Overall, Fathom is a strong choice for remote and hybrid teams looking to streamline meeting documentation, but its usefulness would significantly improve if it could accommodate in-person meetings as well.

Pros

Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency. One of its standout features is the automatic generation of concise summaries, which saves time and ensures that key takeaways are easily accessible. The seamless integration with platforms like Zoom and Microsoft Teams makes it a convenient option for those who regularly engage in virtual meetings, allowing for real-time transcription and easy sharing of notes. Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups.

Cons

However, Fathom has some limitations. A key drawback is that it only functions in virtual meetings, meaning in-person discussions cannot be recorded or actioned in the same way. While the tool is excellent for calls, expanding its capabilities to capture and summarize face-to-face meetings would make it far more versatile. This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings.

Review Source

Chad W.  
Project Architect  
Marketing and Advertising  
Used the software for: 6-12 months

### "Amazing tool that saves me so much time! I use is several times a week."

February 19, 2025

5.0

It is keeping track of everything said and allowing me to go back and review exteremely technical discussions to ensure I have capture all of the client requirements when writing up creative briefs.

Pros

I am able to be fully present in all of my meetings. I am no longer shifting my eye contact away to take notes. I am able to keep on tract with everything going on within the meeting. The recap of the meeting is by far my favorite feature. Being able to easily and quickly access individual parts of a meeting during later review is game changing. It also provides a source of honesty and truth. We can easily tell what was saida and by whom - no more thinking someone said something when that something else. It is super easy to use and get setup within Zoom. I use this multiple times per week.

Cons

I honestly do not have any dislikes. The tool far surpasses any built in note taker for any meeting platform.

Review Source

NS

Nia S.  
Project Manager and Team Lead  
Sports  
Used the software for: Less than 6 months

### "Fantastical Fathom!"

April 24, 2025

5.0

Fathom has solved the following problems for me: 1. Manual Note-Taking During Meetings; 2.Forgetting Action Items or Key Takeaways; 3. Inefficient Meeting Recaps; 4.Time Waste Reviewing Recordings; 5.Meeting Fatigue.

Pros

Fathom has honestly become one of the most valuable tools in my workflow. It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup. The real magic, though, is in the summaries. Fathom doesn’t just capture what was said, it actually highlights the key points, action items, and decisions in a way that makes follow-ups incredibly easy.

Cons

You stop taking notes… and kind of miss it. You’re too prepared. People start slacking in meetings. You become the go-to for meeting follow-ups (probably my main one). You lose your “I forgot” excuse. Your meeting performance pressure increases. FOMO from other people’s meetings.

Review Source

CM

Cory M.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "\*THE\* Superior Note-taking Assistant — look no further"

March 23, 2025

5.0

My overall experience with Fathom has been amazing! I often times go back to review my videos on sales calls so I can see how I can improve. Having the videos for playback is really useful!

Pros

I love that Fathom is there for me if I miss anything in my meetings. I rest assured that my handy-dandy notetaker was there and I can go back, review the key takeways, notes, transcript, or even playback the video for more clarity if needed. Additionally, some of my other favorite features are that it keeps the Chat, so any comments or links I may have missed or need to go back to, I can. Ask Fathom Al is also another fantastic feature if I'm unable to quickly find something — I can just ask! Flippin brilliant! The only thing I've found challenging with Fathom was being unable to update my email address in my account settings. I had to reach out to the company, which they were very helpful and successful in doing! Fathom is transcribing, hosting and giving me summaries of my calls. Ensuring that I can go back and retrieve the necessary information I need, while I focus on the meeting and the people on the call.

Cons

one thing I'd love to have in Fathom is some sort of API so I can hook in and send some meeting notes to Slack, email, etc.

Review Source

Linda I.  
Project Mansger  
Information Technology and Services  
Used the software for: Less than 6 months

### "This is a game changer! "

January 30, 2025

5.0

Fathom has made my work life so much easier. I'm much more efficient as a result of not having to focus on note-taking while speaking with customers. The software is very intuitive and loads up every time I go into a meeting.

Pros

I am a Project Manager and am fully remote. I have upwards of 20 online meetings per week, and used to be distracted trying to take notes while in the midst of meetings. Fathom is so easy to use. The installation is simple and once that's done it essentially runs itself. The software is light and causes no delay in my work. Within minutes of ending I get a full meeting resume which makes sense, and which I can share with my customers. I also work in French, and was blown away by the fact that fathom worked equally as well in another language, without me having to change parameters. Customer support has followed up with emails, and I am very impressed with their response time. I have already recommended it to colleagues. Thank you!

Cons

Nothing so far. There is nothing I don't like about this software.

Review Source

JE

Joy E.  
Marketing Assistant  
Information Technology and Services  
Used the software for: 6-12 months

### ""Love fathom! Especially AI summaries that include action items.""

March 18, 2025

5.0

Fathom is solving challenges I face with note taking, and meeting transcriptions. I can't focus on participating in a meeting AND take notes. This organises everything so nothing gets missed and the action items out of each meeting are clearly defined.

Pros

I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting if I need to reference a meeting transcript.

Cons

I love fathom, but sometimes my fathom bot doesn't enter a meeting, or I have to chase one of my team members for their recording. I also wish the fathom bot didn't take up a whole tile on meetings. Sometimes our team meetings have as many fathom bots as we have users, which can be annoying.

Review Source

DS

Daniela S.  
Marketing and Communications Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Very positive experience"

April 29, 2025

5.0

What I like best about Fathom is its ease of use. I'm not very tech-savvy, but I found this software very easy to install and use. I also really like how organized the meeting summary notes are that it provides at the end. They're easy to follow, very helpful, and include a separate list of action items so I don't forget the things I need to do next. I love this software because, while I normally take good notes, it's easy to miss things. With Fathom, I know I can count on it to capture every important detail for me, so I don't have to worry about forgetting to jot something down or failing to take action on a task. I would definitely recommend this software to any working professional.

Pros

What I like most about Fathom is its ease of use, how simple it is to set up, and how organized and thorough the notes are at the end.

Cons

I have no complaints, as I have had a 100% positive experience so far.

Review Source

oP

osaki P.  
Customer Success Manager  
E-Learning  
Used the software for: 1-2 years

### "auto generated action items are great!"

April 15, 2025

5.0

greeat. overall its been awesome. I've enjoyed the product to its full extent and wish i fonud it sooenr

Pros

auto generated action items are great. they help me with my meeting all the time saving having to come up with them

Cons

nothing i really dont like. all the features are pretty solid and it does the job in terms of coming up with meetintg notes

Review Source

JF

Juliette F.  
Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I could never live without this now!"

June 26, 2025

5.0

Fathom is the most useful tool I have for synthesizing calls. I can easily send client notes and tasks forward, keep organized meeting notes, and even repurpose the content for other uses like content creation. It streamlines my workflow and saves me a ton of time.

Pros

I don’t have to worry about taking notes during meetings- I can just focus on the conversation. It feels great to really listen to my clients without stressing about forgetting something important. Fathom handles the recording, transcribing, and even pulling out the key moments automatically. After the call, everything’s neatly organized and easy to review or share. I can quickly send action items, follow-ups, or even use parts of the convo for content. It honestly makes my workflow smoother and saves me a ton of time. Total game-changer for meetings

Cons

There is nothing i don't like, works smoothly and delivers more than i expect. Can't think of anything more I need.

Review Source

AJ

Andrea J.  
Online Fitness Coach  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Fathom has been an absolute game changer for my business."

April 24, 2025

5.0

Fathom has been an absolute game changer for my business. First, it's extremely easy to set-up and use. My non tech savvy self had it up and running with Zoom in just a few clicks of the mouse. It allows me to focus on my clients during Zoom calls rather than on note taking. The summarized emails I get after a call are GOLD - they are better then if I had been taking the notes myself! Fathom has improved my clients experience, improved my businesses services and deliverables, and has increased my revenue. 10 out of 10 Fathom is a must!

Pros

Fathoms Note taking on Zoom calls has been a business game-changer!

Cons

I love Fathom - there is nothing to dislike! It's given me my time back.

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