--- title: "Enterpret Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enterpret Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/276087/Enterpret/" page_type: "product" language: "en" --- # Enterpret Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Enterpret ## What is Enterpret? Enterpret is a platform for analytics on natural language to help product teams get insights from customer feedback. We unify all your feedback from multiple channels (Zendesk, Slack, Twitter, NPS surveys, app store reviews, communities, etc.) and automatically categorize it into a taxonomy to ensure no customer pain goes unnoticed. We also layer it with analytics so that you can identify trends, prioritize effectively, and ensure you’re working on the highest-impact customer problems. ## What is Enterpret used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enterpret?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.enterpret.com&name=Enterpret) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enterpret 4.8 (6) VS. [4.7 (2,918)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (6) Ease Of Use 4.7 (10,473) Value For Money 3.6 (5) Value For Money 4.5 (6,512) Customer Service 4.2 (5) Customer Service 4.5 (5,822) ## Enterpret alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,468)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/276087/Enterpret/alternatives/) ## FAQs about Enterpret Overview ### What company size and specific industries is Enterpret built for? Enterpret is designed for small, mid-market, and enterprise companies that need a unified source of customer feedback and insights. It is suited to organizations in any industry that collect feedback across multiple channels and want to track customer pain points in one place. Features and Usability ### What are the key features of Enterpret? Enterpret offers AI and machine learning features for customer experience management, including sentiment analysis, topic clustering, summarization, and predictive analytics. It also includes multi-channel data collection, data analysis tools, dashboards, real-time reporting, alerts/notifications, tagging, taxonomy classification, and third-party integrations for feedback and review monitoring. Integrations ### Which third-party tools and platforms does Enterpret integrate with? Enterpret integrates with 13 third-party tools and platforms, including communication and support tools such as Intercom, Freshchat, Slack, ZenDesk Chat, and Zendesk Suite, plus data and CRM platforms like Snowflake and Salesforce Foundation. It also connects to Discourse, Disqus, Gong.io, SurveyMonkey, Twitter/X, and Typeform. Getting Started and Support ### What training and onboarding options does Enterpret offer? Enterpret provides live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup, documentation offers written reference for key steps and features, and videos provide self-paced learning materials for reviewing the product at any time. Getting Started and Support ### What customer support options does Enterpret offer? Enterpret offers email/help desk support, a knowledge base, and chat. Users can contact the team through written requests, search self-service help articles, or use chat for quicker questions. No reviewer feedback on support is available here, so support experience details cannot be assessed. ## Features AI summary Based on 2,061 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers care about most when comparing customer satisfaction software: - **Customer Experience Management** (**44%** of reviewers rated this feature as critical) - **Customizable Forms** (**44%**) - **Feedback Management** (**41%**) Enterpret supports **Customer Experience Management** and **Feedback Management**, so it covers two of the top features buyers look for in this category. However, it does not include **Customizable Forms**. Instead, it offers other highly rated capabilities such as **Reporting/Analytics** (**41%**), **Survey/Poll Management** (**41%**), and **Data Import/Export** (**41%**). These features help businesses track customer sentiment, collect input through surveys, and move data between systems, providing teams with clearer insight for improving customer experiences and responding to feedback more effectively. Feedback Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys Data Import/Export 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Reports 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Predictive Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Enterpret 54 features ### All Features - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Classification: Grouping log entries based on similar attributes. - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Entity Analysis: Inspect the given text for key elements such as names of people, places and more - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Metadata Management: Collect and maintain structured information that describes data or content - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Query Builder: Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self-service Analytics: Generate reports on your own without IT involvement - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Detection: Detect spam, BOT, or invalid email addresses - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Clustering: Identify topics to prioritize document research - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 3.6 (5) Enterprise Based on your feedback volume It includes: - Unlimited user licenses - Dedicated Customer Success Manager - Customer-specific models Value for money 3.6 (5) 3.6 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Gong.io](https://www.capterra.com/p/157969/Gong-io/)[ Freshchat](https://www.capterra.com/p/158117/Freshchat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PS Pratiksha S. Support Product Lead Information Technology and Services ### "Reliable tool for building insights and customer stories" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2026 Pros Customer reviews are easy to find, and the "Wisdom" feature provides user quotes for our research and story building. While not real-time, the data analysis is quite deep and provides a good amount of information. I also find the Data Dashboards incredibly helpful for segregating topics as they save complex filters so anyone can return to specific views whenever needed. Cons With the new interface, I believe we do need proper guidance to navigate through the Tool. Having tutorial videos will definitely be useful. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Product Manager Computer Software ### "Great Platform - would recommend to anyone looking to get deeper customer insights." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Pros Enterpret is very easy to use and provides very insightful feedback. Once you get familiar with the nuances of the platform ,you are able to get a ton of value from it. Cons As with all AI tools, there are challenges in ensuring the queries and Boolean are pointed in the right direction to answer the questions/queries. Overall, an easier Boolean builder would be a nice addition to the experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MM Meg M. Senior Lifecycle Associate Consumer Services ### "Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 19, 2025 Pros Enterpret has been a great tool in creating themes and summarizing a large quantity of customer conversations. I've been enjoying using it to analyze qualitative feedback on experiments. Cons There's definitely a bit of a learning curve, would love to have had some type of onboarding tutorial when I first logged in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Project Manager Marketing and Advertising ### "A great, collaborative partner that sometimes falls short when attempting to connect with other platforms " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 19, 2025 Overall, they work very hard with us to make things work, though sometimes the promise of the platform falls short of creating actionable insights. Pros They have great customer support and are always willing to train new members on their platform to get them ramped up quickly. Cons They are missing some key out of the box integrations for other platforms that we work with such as granola AI and Churnkey. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SD Saunak D. Founder Computer Software ### "Our Voice Of Customer Superpower" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 17, 2025 Highly recommended if your team deeply cares about customer happiness and long retention as product KPI Pros Enterpret AI agents helped us spot opportunities from all our customer interactions (like the needles in a haystack). It helped various teams (like Product, CX, Ops, etc) self-serve insights from user feedback and make informed decisions without waiting on analysts. One cool standout feature - Consolidates feedback from multiple sources, summarizes it and delivers it directly to Slack for easy access. Overall - Makes it easy to flag bugs, pain points, customer wishes, and spot patterns quickly to close the loop faster. Cons We had to go through a learning curve for new users until dashboards and filters became second nature Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PJ Prashant J. Manager Information Technology and Services ### "My Positive Experience with Enterpret" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 13, 2025 My overall experience has been great as I have been using Enterpret to identify the high ticket volume drivers, top support tickets escalation reasons, so I can focus on those areas in our process and understand the voice of the customer from the feedback on the tickets related to our product, so we can work on the enhancements. Overall, the AI does a great job of helping us address critical areas, which would take more time if we manually went through the data. Pros I like Enterpret's capability to provide detailed analytics based on the filters we choose and the comparison we can do with different datasets. Cons The UI is a bit overwhelming due to the numerous options, but users may become accustomed to it over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.