# Page 9 | Vanillasoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Vanillasoft the right CRM solution for you? Explore 233 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27609/VanillaSoft/reviews --- Vanillasoft 4.6 (233) [View alternatives](https://www.capterra.com/p/27609/VanillaSoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Vanillasoft ## Showing most helpful reviews Showing 201-225 of 233 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Anais B. COO Internet Used the software for: 6-12 months ### "A good option" February 27, 2019 4.0 Pros It's easy to customize and adapt to your needs. Cons You don't have many ways to import information Review Source JR Jacob R. Owner Facilities Services Used the software for: Less than 6 months ### "VanillaSoft is worth more than it's weight in gold." November 26, 2019 5.0 VanillaSoft has allowed me to peel back leads, make 150 calls a day, and close more sales with pure ease. Pros Since using VanillaSoft, my productivity levels are through the roof and stress levels are through the floors. Cons There is not one thing that I do not like about this software. I stand by this software in every aspect of implementation. Reason for choosing Vanillasoft I had used VanillaSoft as an employee of another company and knew that my company needed this software. Review Source MA Marc A. Business Development Hospital & Health Care Used the software for: 6-12 months ### "Vanilla Soft helps me be successful" March 28, 2018 4.0 Pros I like the auto dialer and the voice mail drop. It helps me be successful and grow my business bringing to the next level Cons Cost. Not the cheapest, but I like the functionality and support. It helps me be more successful and is easy to use Review Source JB Joshua B. Owner Consumer Services Used the software for: Less than 6 months ### "Very Customizeable" March 2, 2019 5.0 It’s been great, my partner had previously been using different dialing software and I thought that it was not very good, and thought there had to be something much much better. VanillaSoft confirmed my suspicions. Pros Support Staff is a phone call away, and you’re talking to a real person in seconds. Cons No “pause” button for progressive calling. So you’re basically in progressive or preview mode when calling, no grey area. Review Source MT Margaret T. Director of Annual Giving Education Management Used the software for: Less than 6 months ### "Great product, awesome support" November 28, 2019 5.0 Pros I liked that we could customize the call based on our needs. It was so easy for our callers to use and with the saved time, I could focus on training staff. Cons No caller ID. In a time where scams are more common, I felt not as many people picked up with this software. I also needed reports setup, and I was told after I signed the contract this is an extra fee. We never set this up and it was a waste of time on calling some segments. Alternatives considered [NobelBiz OMNI+](https://www.capterra.com/p/160307/Cloud-Contact-Center/) Reason for choosing Vanillasoft The cost Review Source KL Kyle L. Channel Director Marketing and Advertising Used the software for: 6-12 months ### "Easy to use with good results." February 19, 2019 4.0 Pros The easy of use is nice. The rotational structure is helpful to delegate contacts without overwhelming them. Cons The only thing I am not fond of is that the emails occasionally stop working as intended. Review Source DC Dave C. Vice President Management Consulting Used the software for: 2+ years ### "An amazing tool for any sales company" August 17, 2015 5.0 Pros VanillaSoft has an entrepreneurial mindset and is always willing to help, or discuss ways to improve their service and offerings to their clients. Cons Some integrations are a little buggy - i.e. not being able to see recurring events on calendars. Review Source EM Esmely M. Student development officer Education Management Used the software for: 1-2 years ### "University Student Caller user" March 5, 2019 4.0 Pros I like the convenience of use. It’s easy to train students on how to use vanillasoft. Cons I like the software very much. There are no cons to it for me. Review Source MM Michael M. Insurance Broker Insurance Used the software for: Less than 6 months ### "Good CRM and Dialer Combo" December 12, 2018 5.0 Pros Vanillasoft has a decent CRM built into the preview dialer. It's easy to customize emails and even SMS. You can add your scripts and keep decent notes. Very easy to use Cons No real Cons. Great customer service that helps you set up, options for dialing connections and easy to use platform. Review Source RH Richard H. Agent Insurance Used the software for: 6-12 months ### "Useful Tool for getting leads" October 20, 2018 4.0 Pros It is very user friendly. The window tiles are easily adjusted to your liking. Cons It seems to have a limited number of color themes. Review Source SB Scott B. Sales Telecommunications Used the software for: 6-12 months ### "Easy to Use, Great at Organizing" February 21, 2019 5.0 Pros The ease. It's easy to use and great to organize and maximize all of my leads. Cons None. Everything has been simple, easy, and great. Review Source RE Richard E. Business Analyst Marketing and Advertising Used the software for: 6-12 months ### "Great Tool!" February 7, 2019 5.0 Great experience overall. Pros Organization of leads is great. Allows for easy access. Cons Some bugs with some features like urls and email. Review Source KA Kody A. Insurance Agent Insurance Used the software for: Less than 6 months ### "Vanillasoft Review" January 29, 2021 4.0 Vanillasoft works great for trying to call as many leads per day as possible. Once you hang up and mark a lead as called, it automatically starts dialing the next lead. Pros Easy to dial through as many leads as possible per day. Cons Not a great choice if you want to text leads instead of calling. Review Source JP Jessica P. Agent Insurance Used the software for: 6-12 months ### "Vanilla soft is a MUST for the insurance industry!" June 17, 2019 5.0 Pros VanillaSoft has helped our agency in the sales department by providing software that is easy to use and maintain. It works seamlessly with our website and works exactly as needed. Cons No complaints about the VanillaSoft software. Review Source SW Suzanne W. Destination Broker Used the software for: Less than 6 months ### "I used them in a trial to determine if we wanted to purchase this for our company" December 7, 2017 4.0 My agents liked the general setup and had an easy time learning how to use it. All in all, I think this is a wonderful CRM Pros Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions. Also, I liked the way you can assign leads. Cons none except the maybe the use of the calendar. I had trouble with that. Review Source EF Erin F. Article Engagement Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and easy to learn" February 19, 2019 4.0 Pros I liked how easy it was to learn how to use during training and how easy it is to use in my everyday work life. Cons I feel like sometimes the software is slow though this might be a network error. Review Source PD Paul D. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "VanillaSoft Review" February 27, 2019 5.0 Pros It was very easy to call and get information for leads. I would recommend it to any company that needs it for coldcalling. Cons The softphone is only able to connect to one computer. Review Source CB Cameron B. Account Manager Real Estate Used the software for: Less than 6 months ### "VS Review" February 9, 2017 3.0 Been using it for about 2+ months now - it's a great, easy to use the tool. I'm in Account Management, so it's great to keep track of when clients have been contacted, for how long, and the purpose of the call. Pros Scheduling callbacks and logs of completed calls/actions Cons Not being able to leave the active page once calling someone - will render that call as unrecorded / a lot harder to find Review Source MS Maya S. Caller Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to Use" November 25, 2019 5.0 Pros It is easy to use due to the simple layout. The interface is very user-friendly. Cons I wish I could hide nonrelevant information on specific profiles Review Source DH Dexter H. CIO Used the software for: ### "Hidden cost! Why should I lose an important feature when upgrading, then have to pay even more!" September 3, 2015 3.0 I upgraded to the Professional version, and an important feature of the Light version is no longer included for free! Therefore they expect me to pay even more for functionality! Review Source Response from VanillaSoft October 28, 2015 I apologize for any confusion. I am not sure which feature you are talking about but I think the issue must be with the fact that we do offer two extremely inexpensive products called Lite and Lite Plus that are pre-packaged. Our regular product, VanillaSoft Pro is offered in more of an a la carte fashion to allow organizations to only buy what they need. Unfortunately is hard to offer a plan or package to fit precisely each person's unique needs... although we do try:) JT Jonelle T. Director of Admissions Education Management Used the software for: Less than 6 months ### "Admissions " August 30, 2019 4.0 Pros Master has all student info and can access everything from that one page. Cons You have to result something before moving on. Review Source LJ Laura J. Director of Outbound Services Used the software for: ### "Just what we needed... Helps us make more connections much faster than other CRMs" December 8, 2014 5.0 We have found this project to be exactly what we needed. I tested how quickly I could make a phone call, send an email and write notes in this compared to other CRMs and the difference in time is amazing. I highly recommend the product. There is a learning curve to set up your projects but once that happens you are on track to make more connections and have better control over your data. Thier customer service is amazing. I have NEVER worked with such a fantastic group of support staff ever. Review Source CC Christopher C. Program manager Used the software for: Less than 6 months ### "Managing my leads and contacts" November 21, 2016 4.0 I loved how fast and easy the software was to use. It was an easy system to implement and even easier to teach my staff. I was able to track and follow new leads and potential clients and keep information clean and organized. Cons None to list. Review Source JG Jenna G. Phon-a-thon caller Fund-Raising Used the software for: Less than 6 months ### "Ease of VanillaSoft" November 25, 2019 5.0 I have had a great experience working with VanillaSoft. It’s easy to switch tabs and easy to go back and forth while filing information for callers Pros I like the simplicity and ease of VanillaSoft. It is easy to transition from columns along with the ability to multitask Cons There’s nothing I don’t like. VanillaSoft has helped my work become easier with less stress Review Source ES Emily S. Phoneothon caller Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing Product" November 20, 2019 5.0 I worked at an organization in my college calling donors and this product made it so easy to contact everyone we needed too. Pros What I liked most about this program was that it was made very easy to use and it gave me the ability to do my job well. I was able to call people so fast and conveniently. Cons What I liked least was the caller ID showing up. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.