# Userlot Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Userlot Software - reviews, pricing plans, popular comparisons to other Customer Success products and more.

Source: https://www.capterra.com/p/276099/Userlot/pricing

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# 

 Userlot Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Userlot

## What is Userlot?

At Userlot, we are passionate about putting Customer Success back to where it belongs - at the forefront of the entire company. It's not one department’s responsibility! Built for the entire company, anyone can keep track of and manage the full lifecycle journey of a customer - from trial to paid, onboarding to adoption, expansion to loyalty. Retain and Expand your revenue across your full portfolio of products.

## What is Userlot used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$99

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Userlot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.userlot.com&name=Userlot)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Userlot

0.0

VS.

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$99

Per Feature, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.5 (5,671)

Value For Money

0.0 (0)

Value For Money

4.3 (4,311)

Customer Service

0.0 (0)

Customer Service

4.4 (4,113)

## Userlot alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (453)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

Starting price

$12.00

Per User, Per Month

Highest Rated

[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Starting price

$29.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Account Alerts

Informs of any account changes and notifications

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

API

Application programming interface that allows for integration with other systems/databases

Churn Management

Identify customers at risk of migration and activate strategies to retain them

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Userlot 37 features

Informs of any account changes and notifications

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Identify customers at risk of migration and activate strategies to retain them

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Process of dividing customers into groups based on common characteristics

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Calculate a company, client account or person's health via a scoring system

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Calculate NPS of customers

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Notifications that are delivered to users as soon as an event occurs

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Group leads or contacts based on their specific characteristics

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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## Pricing

Free Trial

Basic

$99.00

Per Feature,Per Month

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[

HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[

Aircall](https://www.capterra.com/p/184709/Aircall/)

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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