# Dispensary Tree Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Dispensary Tree the right Medical Inventory solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276268/Dispensary-Tree/reviews

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Dispensary Tree

4.8 (13)

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Last updated March 13th, 2026

# Reviews of Dispensary Tree

Ease of use

4.4

Customer Service

4.8

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MK

Meaghan K.  
Traditional Chinese Medicine Practitioner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ease and Convenience "

April 19, 2023

5.0

Extremely happy. The ease and convenience for both me and my patients is great, herbal orders are delivered straight to their homes.

Pros

Ordering herbal products from the Dispensary Tree is extremely easy and accessible from any personal device. If ever there is a problem with creating an herbal order, \[sensitive content hidden\] is punctual in his replies to make sure your order is correctly placed. I also enjoy the convenience of ordering herbal prescriptions for my patients from a dispensary that is highly used by many of my colleagues. This provides me with reassurance that the herbal products sold are high quality and nothing is sitting on the shelf long enough to expired; which is the can for many smaller or personal dispensaries.

Cons

I do my charting in JaneApp and when documenting herbal prescriptions/orders I have to type out each herb used (Latin binomial and name in pinyin), the amount of each herb ordered, the total prescription weight, the dosage of the product, and when the product was order. Making charting herbal prescriptions very timely. I would like to see the two systems integrated so that this portion of the the charting is linked when the order is placed to save time.

Review Source

FK

Fannie K.  
Acupuncturist and Herbalist  
Alternative Medicine  
Used the software for: 2+ years

### "Lifesaver for a solo herbal practitioner"

April 11, 2023

5.0

I was really grateful to find \[sensitive content hidden\] and what was then called LilySoft when I did. There are no comparable products out there that offered the functionality I needed at the price that I could afford, and \[sensitive content hidden\] could not have been more accommodating with customer support.

Pros

Dispensary Tree has evolved in the time I've been using it and I am so impressed at how much it is constantly improving and innovating. I found the features rich and the enhancements useful. Even though I'm a solo practitioner, my custom formulas look very professional and I am able to manage a pharmacy on my own without spending more time keeping inventory than focusing on how to write the best formulas for my patients.The customer service is also outstanding because \[sensitive content hidden\] personally answers the emails and makes sure that issues are resolved.It also scaled down/up without breaking a sweat. I initially had a partner who shared the pharmacy with me and when she moved on, I was able to use the software by myself and rebuild the inventory without too much hassle. I also like knowing that Dispensary Tree will grow with me if I decide to add another practitioner in the future.

Cons

When I set up the software, there was definitely a bit of a learning curve before I figured out my process and how to set up the system in order to best support my herbal practice. The training was rudimentary at the time and totally went over our heads until I started using the software more regularly. I used to work in IT too so I figured out a lot of it by trial and error, but a better onboarding program would probably have made the setup smoother.In some ways, it is overengineered for someone like myself since there's only me and my little pharmacy but the software can be used by schools and large clinics. There are so many enhancements that are super impressive but a lot of it don't really apply to me, but the features trickle down.

Reason for choosing Dispensary Tree

It was an online access database of some sort built by the brother in law of one of my classmates at an herbal program. It was awful but it worked and he charged a flat rate vs. subscription so he got a lot of attention. Bottom line - it was not even close.

Review Source

CG

Camille G.  
Owner/R.Ac soon TCMP  
Hospital & Health Care  
Used the software for: 1-2 years

### "Slow but steady"

April 4, 2023

3.0

It was a very rough start but is getting better now

Pros

It gets me what i need to be able to dispense herbs

Cons

It is very slow on any computer i use. Also for dosages its not very clear. It ahould automatically update the total grams when you fill in the information not have to do it twice

Review Source

Response from Dispensary Tree

April 6, 2023

\*\*This review is from a practitioner ordering from a single Dispensary, not a dispensary owner. Hi Camille, you can automatically have the weight or volume match by going into formula settings and choosing to automatically set the weight. We are working on faster formula builders now and I'm sure you will be impressed. Either way please reach out to us, we would love to see the speed you are experiencing because it still works quite quickly overall now.

JS

John S.  
Owner/Acupuncturist/Herbalist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great experience"

May 6, 2023

5.0

Overall, we love DT and can't imagine how we got along without it. And the DT team have been great to work with and communicative.

Pros

It has taken so much work off of our hands in terms of entering orders and getting payment, as has freed us up to actually make the formulas. It's also integrated with a shipping service so customers can choose how they would like it shipped.

Cons

Some things are needlessly complicated. Pricing tiers are based off of grams instead of dollar amount (It would be nice to have a pricing tier where we can offer free shipping or percentage discount, for example, after a certain dollar amount). Raw/bulk ordering: you have to choose from "per day" or "per bag" which is very confusing. Some buttons are small and very close together, even for a person with small fingers. There are also a number of order statuses which are extraneous, and some of them don't improve functionality.

Review Source

JS

Jeffrey S.  
acupuncturist  
Alternative Medicine  
Used the software for: 6-12 months

### "Super important to my practice"

March 31, 2023

5.0

Very intuitive and awesome customer support. I find it extremely reliable and with no downtime.

Pros

I love this software and wish I had adopted it sooner. It makes keeping track of my inventory much easier and now I order more efficiently and with less waste.

Cons

Getting my herbal inventory up and running was the least fun part but I understood that might happen. Sometimes, the importing process was a little tedious but everything did work as intended.

Reason for choosing Dispensary Tree

features and affordability

Review Source

Response from Dispensary Tree

April 6, 2023

Thanks Jeffrey for your review, you really do help make the platform better. Yes setting up and getting your herbs and products into the system isn't so much fun, but once its organized, it helps streamline your business and make things more organized, so the time and effort is worth it!

JL

Jesse L.  
Practitioner  
Alternative Medicine  
Used the software for: 2+ years

### "Practical and well organized system for customizing herbal formulas"

April 4, 2023

5.0

Pros

The software is user friendly and constantly evolving. The ability to save patient files and build custom formulas with the option to ship directly to patients is a clinically invaluable service.

Cons

No fault of the Dispensary Tree, additional postage fees can add up when shipping directly to patients. Luckily, different mailing options are made available, and so the best option is still available.

Review Source

Response from Dispensary Tree

April 6, 2023

\*\*This review is from a practitioner ordering from a single Dispensary, not a dispensary owner. Thank you for your review Jesse. Yes shipping charges wouldn't be the fault of the dispensary, but perhaps you can reach out and ask them for a loyalty discount.

kA

khaoula A.  
R.TCMP  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Use it every week ! "

April 4, 2023

5.0

I like it I use it every week !

Pros

very convenirent for me and my patients, help me with organizing my charting and make prescribing formulas easy and quik

Cons

I hope if we had more herbal formulas ( not only single herbs), we need also more defaults functionalities

Review Source

Response from Dispensary Tree

April 6, 2023

\*\* This is a practitioner ordering formulations from a single dispensary on our network and not a dispensary Owner. Thank you Khaoula, HerbDispenser can add as many premixed formulations to their dispensary as they want and we are glad you are enjoying using the software to order custom formulations.

kF

korykory F.  
Registered Traditional Chinese Medicien Practitioner  
Alternative Medicine  
Used the software for: 2+ years

### "Great Service"

April 5, 2023

5.0

Quick, professional, accurate service!

Pros

\[sensitive content hidden\] is always good at getting back to me right away.

Cons

I find the cost high sometimes, but I appreciate the quality.

Review Source

Response from Dispensary Tree

April 6, 2023

\*\*This review is from a practitioner ordering from a single Dispensary, not a dispensary owner. Thanks Kory, I'm glad the dispensary you are ordering from is meeting your needs. Maybe reach out to them and see if they can provide you a loyalty discount! We do have automated discounts built into the platform that they can provide to you.

LB

Laura B.  
Acupuncturist & TCM Practitioner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reliable & Easy to use dispensary for Chinese Medicine "

April 12, 2023

5.0

I have been using Dispensary Tree for several years now, and am impressed with the consistency of quality of herbs, and efficient service. Anytime I've needed assistance with an order I've received prompt customer service. Orders are shipped out quickly and my patients are always impressed with that!

Pros

It's easy to build custom formulas. I trust the quality of the herbs. I appreciate the prompt customer service. Fast to get the prescriptions mailed out.

Cons

Sometimes the web-page is a bit slow to load.

Review Source

AM

Angelica M.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awesome software for tracking herbs"

August 3, 2023

5.0

The customer service is wonderful

Pros

Keeping inventory here is useful and writing and filling prescriptions.

Cons

Sometimes the software updates aren't what I need

Review Source

EW

Eileen W.  
Registered Acupuncturist, TCMD  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great system and great customer service!"

April 5, 2023

5.0

Pros

I like it the the patient can pay directly. I also like the feature of markup and be able to use the credit.

Cons

If I can order Ma Huang that would be perfect. Right now I will have to go to another dispensary if I need to use Ma Huang.

Review Source

Response from Dispensary Tree

April 6, 2023

\*\*This review is from a practitioner ordering from a single Dispensary, not a dispensary owner. Thanks Eileen, we are glad that the dispensary is meeting your needs. That particular herb has a lot of legal issues surrounding it, but we do feel your concern. We are adding options to provide alternative herbs in the system.

AS

Adriano S.  
Acupuncturist  
Medical Practice  
Used the software for: 2+ years

### "Excellent place for herbs and acupuncture products"

April 5, 2023

5.0

Pros

Easy to use, affordable and excellent costumer service.

Cons

Nothing to dislike about dispensary tree.

Review Source

AN

Arie N.  
Traditional Chinese Medicine Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great people great company great service"

April 4, 2023

5.0

Great.

Pros

Easy drop ship herbs to patients, and forms of herbs allow patients to be more compliant.

Cons

Website a bit slow in loading, also sometimes it's confusing to use but probably because I'm not used to using it yet.

Review Source

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