# IrisCX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IrisCX Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more.

Source: https://www.capterra.com/p/276316/IrisCX

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# 

 IrisCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

IrisCX

## What is IrisCX?

IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, our platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products.

## What is IrisCX used for?

[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Inspection](https://www.capterra.com/inspection-software/)[Remote Support](https://www.capterra.com/remote-support-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IrisCX

5.0 (1)

VS.

[4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.8 (993)

Value For Money

0.0 (0)

Value For Money

4.7 (911)

Customer Service

0.0 (0)

Customer Service

4.8 (931)

## IrisCX alternatives

[4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/)

Starting price

$3.75

Per User, Per Month

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (58)](https://www.capterra.com/p/159891/Certainty/reviews/)

Starting price

$18.00

Per User, Per Month

[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Appointment Management

Manage various aspects of appointments including booking, rescheduling, canceling

Behavioral Analytics

Track and analyse user behavior within a system or network

Behavior Tracking

Track visitors'/audience's responses across web pages and other optimized content

IrisCX 56 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Access client's system information, including hardware and software configuration, to perform diagnostics

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Process images and automatically scan for data

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Access software remotely via mobile devices

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Extra layer of security that requires not only a password and username but also something specific to that user

Presenter can see and hear participants and vice versa

Manage computers located anywhere without the remote customer present at the other end

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Connect with meeting participants remotely over video

Supports various video file formats

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Integrations

[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SP

SAROJBEN P.

Caregiver

Hospital & Health Care

### "Review of IrisCX"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 25, 2024

Pros

I love the useful reporting tools and statistics that are available for users as well as its ability to generate sales reports for different periods.

Cons

What I like least is its inability to communicate effective with external sources, such as linking forms together or ongoing email communications between parties.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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