# Resova Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Resova the right Reservations solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276369/Resova/reviews --- Resova 4.3 (15) [View alternatives](https://www.capterra.com/p/276369/Resova/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Resova Ease of use 4.5 Customer Service 3.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Director Entertainment Used the software for: 2+ years ### "Solid Software, Constantly Improving" August 22, 2022 5.0 Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough. Pros \- Onboarding - Excellent product support - Great UI and ease of use/training - Extremely customizable for various use cases - Price Cons \- Would like to see more robust reporting views - Enterprise-level accounts need more features - Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[ROLLER](https://www.capterra.com/p/164715/ROLLER/) Review Source EC Emily C. Marketing Coordinator Entertainment Used the software for: 2+ years ### "Continues to deliver after 2 years!" April 24, 2026 5.0 Pros Revenue is up, expansion is easy and seamless, the more stress I put on the system of funky methodologies the more it gives. The team continues to be a pleasure to work with. If you are in the Family Entertainment space looking for an eCom solution, I highly recommend this one. Cons Lacking the level of pre-built integration with a traditional eCom setup, but that's the price of a nontraditional business. The pre-built Zapier integration is KEY and I have been able to fill almost every hole through that from a marketing & sales perspective. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Resova More control & custom options, better calendar management, more robust reporting, one-click checkout, robust marketing tools & integrations Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Centralized enterprise level management, 100% more customization options, better UI and embedded portal, upselling capabilities Review Source NL Nathan L. Owner Entertainment Used the software for: 2+ years ### "Acceptable product with insufficient support" December 20, 2024 2.0 It's worked for customers but has been a regular frustration as a business Pros Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good Cons Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Resova Ux and not a percentage charge. Not many options Review Source JS Jack S. Owner and COO Recreational Facilities and Services Used the software for: 1-2 years ### "Game Show Studio - Resova Review" May 14, 2025 4.0 Overall experience has been extremely positive. It does exactly what I need to run the business and fee structure is competitive. Needs more investment into the reporting and API space, but that's a want not a need right now (will become a need in the future). Pros Resova is a great tool due to its simplicity, functionality, and ease of use for standard operations. Cons Resova needs to improve the reporting, APIs, increase the speed in how quickly they release updates and take in requests. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Price was the major component, but also simplicity of use and joining a newer and growth oriented restech Review Source KM Ken M. Owner-Manager Entertainment Used the software for: 2+ years ### "Great work, everyone! Now, get rid of the persistent Bot, please." December 20, 2024 4.0 Very positive. Responsive support. Enthusiastic webinars. Constantly improving. Pros It's the hub of our escape room booking system. Cons The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Resova Better price than Fare Harbor. Better design than Bookeo. Review Source MR Mike R. Owner Entertainment Used the software for: 2+ years ### "A great fit for Escape Rooms, especially in Canada. " November 14, 2022 5.0 Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years. Pros Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment. Cons Missing an app, which would facilitate use even further. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Resova Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit). Review Source JD Jake D. PPC Strategist Marketing and Advertising Used the software for: 2+ years ### "Incredible Booking Software" August 9, 2022 5.0 Pros Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end. Cons I have yet to experience any problems with Resova in my field of work. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Bookeo wasn't as user-friendly and was more difficult to set up proper conversion & revenue tracking. Review Source RS Robert S. Director Entertainment Used the software for: 2+ years ### "Could do better" December 21, 2024 4.0 Broadly satisfactory, but could be much more useful. Pros In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims). Cons Customer support is hit and miss; integration with other software, such as Klaviyo, that are very useful tools to drive business. Review Source IL Igor L. Manager Entertainment Used the software for: 2+ years ### "Excellent experience!" December 20, 2024 5.0 We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service! Pros Easy to operate system. Neatly and created. The platform is intuitive and user-friendly. Cons I hardly remember any problems. I can't comment on anything at this time. Review Source JI Jen I. CEO Entertainment Used the software for: 1-2 years ### "Good bones - need to focus on providing customer satisfaction" December 21, 2024 3.0 The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform. Pros Clear view of day to day reservation details Cons The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Corporate headquarters changed providers Review Source KT Kyle T. Owner Entertainment Used the software for: 1-2 years ### "Key West Room Escape" December 20, 2024 5.0 I have used Resova for eight years and have had excellent customer service and overall experience. Pros The user interface is very easy to understand and intuitive. Cons No complaints. I really cannot think of anything lacking. Review Source DM Dawson M. Brand Manager Entertainment Used the software for: 1-2 years ### "Great Potential Avoided" January 17, 2022 3.0 Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps. Pros Its cost is pretty great for the basic function you get from it. Cons Support. They started off really great, but have devolved to the point we now receive no response to support messages. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Resova They were more responsive early on. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Commission to flat rate. Review Source BL Brian L. Co-Founder Entertainment Used the software for: 2+ years ### "Great platform with even better value" October 28, 2022 5.0 Pros We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic. Cons There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly. Review Source AP Andre P. Director Entertainment Used the software for: 1-2 years ### "Solid Product" August 10, 2022 5.0 Pros Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly. Cons would like to see a couple extra payment options. Review Source GB George B. Director Hospitality Used the software for: Less than 6 months ### "The best and most affordable booking software around!" August 30, 2022 5.0 Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down. Pros Feature rich, excellent reporting functionality, great front end user experience. Cons Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con. 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