--- title: "Platforce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Platforce Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/276397/Platforce/" page_type: "product" language: "en" --- # Platforce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Platforce ## What is Platforce? The Platforce CRM is a full-fledged customer relationship management platform designed for creating a database of HCP contacts, organizations, marketing cycles and samples. The Platforce CRM system allows you to provide the marketing and sales activities in full: from the marketing cycle initiation through databases creation, territories assigning, and calls carrying – to KPI analysis. It also allows various calls performance, including remote calls, and statistics analysis after the call. ## What is Platforce used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Platforce?[Manage this product listing](https://www.g2.com/products/platforce-crm/claim_requests/new?auto=true) ## Platforce Overview Updated September 2026 AI summary Platforce provides businesses of all sizes with tools to centralize and analyze customer data, supporting activities such as campaign management, audience targeting, and multi-channel marketing. With features for personalization, segmentation, lead management, and real-time analytics, Platforce enables organizations to manage customer relationships and communications, offering deployment across cloud and major desktop platforms for flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Platforce 5.0 (1) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $15 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.5 (6,068) Value For Money 5.0 (1) Value For Money 4.3 (4,685) Customer Service 5.0 (1) Customer Service 4.4 (4,478) ## Platforce alternatives [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Highest Rated [Jobin.cloud](https://www.capterra.com/p/239384/Jobincloud/) [4.7 (172)](https://www.capterra.com/p/239384/Jobincloud/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239384/Jobincloud/) ## FAQs about Platforce Overview ### What company size and specific industries is Platforce built for? Platforce is designed for global pharmaceutical and life science companies of all sizes, including large, medium, and small national firms. It also targets organizations in medical devices, biotech, nutrition, beauty, and animal health industries. Features and Usability ### What are the key features of Platforce? Platforce offers campaign management and campaign planning, plus email marketing, email management, and email tracking for message execution. It also includes customer segmentation, audience targeting, and personalization, along with contact management, lead management, behavioral analytics, real-time analytics, reporting & statistics, surveys & feedback, and third-party integrations. Getting Started and Support ### What training and onboarding options does Platforce offer? Platforce provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Platforce offer? Platforce provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat. Support is organized around direct contact and self-service help materials, giving users several ways to get assistance when needed. ## Features AI summary Based on 554 CRM reviews Not all customer data platform products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Customer Database** (**60%** of reviewers rated this feature as critical) - **Contact Database** (**50%**) - **Campaign Analytics** (**59%**) Platforce includes **Contact Database** and **Campaign Analytics**, giving teams a way to organize contact records and track campaign performance over time. However, it does not include **Customer Database**. Instead, it offers other capabilities that reviewers also rate highly, including **Email Marketing** (**52%**) and **Customer Segmentation** (**51%**), helping businesses target the right audiences, improve campaign relevance, and make better marketing decisions based on customer data. Contact Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Email Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Customer Segmentation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Audience Targeting 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Email Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails Platforce 32 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Integration: Combining data from different sources and providing a unified view - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $15.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Ada L. SFE manager Biotechnology ### "Good CRM for pharma/biotech" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 28, 2022 Overall quite happy with it. Platforce does what it promises. Success of a CRM project is not dependent solely on software features. That's why, industry experience is important and for pharma, Platforce has some experience and know what to expect in this industry. Pros Having the essential features for call recording for medical reps. Also was well equipped with Multi channel infrastructure. Able to send email, integrate whatsapp, conduct video calls without third party app. Showcasing edetailers. Able to display different languages. PowerBI dashboards built-in is also essential for managers and admins. Platforce is flexible with customization and cost effective Cons user-friendliness could be further enhanced. The more traditional reps may struggle at the start. Customization of certain functions can be costly (though, let's be fair, way easier and much less costly than doing customization with OCE/Veeva). Implementation of new features requires the project owner to think through first, as tech team may be too tech. but common problem with almost all IT partners, not exclusive to Platforce Alternatives considered [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Rainmaker Platform](https://www.capterra.com/p/198198/Rainmaker-Platform/) [Aforza](https://www.capterra.com/p/240285/Aforza/) Reasons for choosing Platforce industry experience, readiness of MCE infrastructure, cost proposal, support service readiness for global regions & languages, content creation/development capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.