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Monetate helps organizations make eCommerce personal and profitable. It helps merchandising, marketing, and technical teams deliver category-defining customer experiences that influence over $230 billion in revenue annually. More of the top 1,000 retailers than any other vendor use Monetate’s AI-powered search, merchandising, testing, and personalization capabilities to increase customer engagement, boost conversion rates, and maximize revenue through interactions that matter to customers. Global companies like Office Depot and Lufthansa Group deliver shopper-centric search results, content, product recommendations, and experiences powered by Monetate’s unique blend of machine learning and natural language processing that analyze real-time and historical data, intent, and meaning. Learn more at www.monetate.com.
Provider
Monetate
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Webinars, Live Online, Documentation, Videos
Support
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
High growth B2C & B2B retailers & brands primarily in apparel, homewares, sporting goods, automotive, food & beverage, & health & beauty industries. Ideal customer is generating $100M+ total revenue.
Content Source: Monetate
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A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Monetate Reviews
Pros
Ease of use, good documentation, actions that are component based in nature, useful API's, good customer support and friendly staff.
The bi-weekly calls was a very interesting moment. Certona help to understand better our customer and how they behave.
The account management and customer success teams are helpful and friendly.
And the insight and power that you gain is incredible. The targeting is so easy and has the ability to execute very complex experiences.
Cons
Terrible API integration, unable to support cross-selling and up selling with an API implementation.
They are one of the worst vendors I’ve ever had to work with. Their product managers and technical specialists don’t know how to implement their own product.
The back end operating systems are quite dated and confusing.
Building some reports in the portal can be tedious or difficult to get to.
"Efficient platform to build your marketing campaign"
Overall: I worked with montage while being a web content management specialist at a large retail company. We used it to add promotional banners and product labels reflecting promos, and we also performed A?B testing of our banners. I liked working with the tools especially when being results of the campaign and figuring out what approach to promotion was more effective.
Pros: Monetate allows to efficiently add and track marketing elements to your site's pages thus to see how effective your campaign is. You can create and add custom content to the pages with promo details, specify audience, perform A/B testing, and see how the campaign performs all in the same place.
Cons: Creating proper queries to specify the exact pages where the promos should appear may be a bit challenging.
"Monetate - more than a testing tool!"
Overall: We have used Monetate not only as an AB testing tool, but to provide hot-fixes on our website which we can deploy outside of our monthly dev release cycle. It is an easy to use tool and offers us the opportunity to test out ideas, setup product recommendations and soon have social proofing.
Pros: Ability for the teams to try out ideas, have multiple variants of tests and to create personalised experiences based on user age / gender / previous purchases and lead source. We work with a testing partner who run all tests in monetate and provide comprehensive analytics to back up the results.
Cons: I can honestly say, there is nothing I don't like about Monetate!
"Overpriced, outdated software with little to no support"
Pros: Easy to spin up quick A/B tests without writing code
Cons: Significantly overpriced compared to alternatives, little to no improvement in the already outdated product, combative customer support focused purely on extracting more money from clients
"Monetate Review On My Experience"
Pros: Ab Testing feature And Recommendation strategy is my favourite features in monetate. It is very easy to use and directly we can able to track the conversion rate for that particular feature released.
Cons: Performance needs to be improved, It takes lot of time to render the webpage. Reset Password I can able to observed if we tap enter on URL. It will resume with existing password.
"My Experience with Monetate "
Pros: Helps A/B testingHelps feature customizationHelps to get product recommendationsAnalytics gives good insights to conclude the feature
Cons: Response time is highAlgorithms are limitedLittle complex to understand in the first goResponse is inconsistent
