# Broadcaster BOT Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Broadcaster BOT Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/276654/Broadcaster-BOT

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# 

 Broadcaster BOT Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Broadcaster BOT

## What is Broadcaster BOT?

Serve your customers with Chatbots and Agents through WhatsApp conversations. From your business account, you can send WhatsApp messages en masse using templates through our platform. Broadcaster Bot integrates WhatsApp Business, Facebook Messenger, Google Business Chat, and RCS channels, allowing you to converse with your customers, coordinate with your internal team and business partners.

## What is Broadcaster BOT used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

MX$1999

Flat Rate, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Broadcaster BOT

4.4 (5)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

MX$1999

Flat Rate, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (5)

Ease Of Use

4.6 (1,733)

Value For Money

4.2 (5)

Value For Money

4.6 (1,487)

Customer Service

4.6 (5)

Customer Service

4.7 (1,506)

## Broadcaster BOT alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chat/Messaging

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Multi-Channel Communication

4.7 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Broadcaster BOT 39 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Used as a promotional or demonstration tool in sales and marketing presentations

Group messaging lets multiple people carry on a group conversation

Automatically identify and save contact information of potential customers

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Send and receive messages in real-time via an online communication channel

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

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Features

4.2 (5)

4.2

Based on 5 reviews

## Pricing

Value for money

4.2 (5)

Free Version

Basic

MX$1,999

Flat Rate,Per Month

Value for money

4.2 (5)

4.2

Based on 5 reviews

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## Support, customer service and training options

Customer Service

4.6 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (5)

4.6

Based on 5 reviews

## User reviews

Overall rating

4.4

Based on 5 reviews

Filter by rating

5(2)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LA

Luis A.

Director General

Financial Services

### "Muy buen Chat Bot y la integración con canales muy sencilla"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2023

Soluciono toda la gestión de conversaciones y envío de campañas con un solo agente, pude optimizar sus tiempos y asignar un chatbot para solucionar la atención inmediata. El equipo me ayudo a capacitar a mi personal lo que hace que aprovechemos la plataforma al 100%

Pros

Para empezar la integración es muy sencilla, la atención es muy buena y la capacitación para que mi personal pueda usar la plataforma aunque la misma es muy intuitiva.

Cons

Las limitaciones que impone WhatsApp para el envío de campañas

Reasons for choosing Broadcaster BOT

Tiene más funcioonalidades que los demas y el costo beneficio es más amplio.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GD

Gabriel D.

Country manager

Computer Software

### "Excelente software para atención a clientes "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2023

Todo ha sido muy funcional

Pros

La integración ha sido muy fácil desde un principio

Cons

Hasta ahora no me ha disgustado nada ya que todo ha salido bien

Reasons for choosing Broadcaster BOT

Por la relación costo beneficio y la atención a cliente

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Lourdes C.

Jefe de Contact Center

Insurance

### "Broadcaster BOT LHS Costa Rica"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 21, 2023

Es un buen producto que facilita la comunicación con nuestros clientes.

Pros

La facilidad de uso. La rapidez de la implementaciónQue el flujo lo puede crear nuestra área de sistemas sin depender del proveedor.

Cons

Que no asigne automáticamente a los agentes disponiblesNo poder tener el control del total de conversaciones atendidas tomando en cuenta que un cliente podría tener varias conversaciones al dia o al mes y debe contabilizarlas por separado. No permite el uso de plantillas en respuestas rápidas lo cual agilizaría la comunicación.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Marylin H.

Supervisora Call Center

Health, Wellness and Fitness

### "Clinica LHS"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

February 21, 2023

En general bien, el sistema nos proporciona un mejor control de los usuarios y el proceso de atención de los mensajes es más ordenado

Pros

La facilidad de tener varios usuarios y poder monitorear los chats desde el perfil de administrador

Cons

Los mensajes salientes que sólo puedan ser templates y no mensajes normales. Sería más funcional para nuestro tipo de negocio.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Carlos C.

Supervisor de Procesos de TI

Insurance

### "Broadcaster BOT "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 20, 2023

Pros

El proceso de implementación es muy sencillo y la creación de los flujos de conversación ayuda a la customización.

Cons

La reporterita es muy débil y poco intuitiva, no se puede seguir trazabilidad de las conversaciones o poder enfocar el rendimiento de los agentes, también no tiene una asignación automática de conversaciones por agente.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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