--- title: "Broadcaster BOT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Broadcaster BOT Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/276654/Broadcaster-BOT/" page_type: "product" language: "en" --- # Broadcaster BOT Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Broadcaster BOT ## What is Broadcaster BOT? Serve your customers with Chatbots and Agents through WhatsApp conversations. From your business account, you can send WhatsApp messages en masse using templates through our platform. Broadcaster Bot integrates WhatsApp Business, Facebook Messenger, Google Business Chat, and RCS channels, allowing you to converse with your customers, coordinate with your internal team and business partners. ## What is Broadcaster BOT used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$1999 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Broadcaster BOT?[Manage this product listing](https://www.g2.com/products/broadcaster-bot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Broadcaster BOT 4.4 (5) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price MX$1999 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.6 (1,769) Value For Money 4.2 (5) Value For Money 4.6 (1,519) Customer Service 4.6 (5) Customer Service 4.7 (1,538) ## Broadcaster BOT alternatives [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) [4.4 (98)](https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168135/Zoho-SalesIQ/) [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) [Eloquant](https://www.capterra.com/p/240171/Eloquant/) [4.3 (19)](https://www.capterra.com/p/240171/Eloquant/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/240171/Eloquant/) ## FAQs about Broadcaster BOT Overview ### What company size and specific industries is Broadcaster BOT built for? Broadcaster BOT is designed for businesses of all sizes that need to communicate with customers quickly and efficiently. It is suited to companies across industries that want to increase sales and improve customer service productivity, with no specific sector restrictions mentioned. Features and Usability ### What are the key features of Broadcaster BOT? Broadcaster BOT offers a dashboard and reminders, plus chat and messaging tools such as live chat, chatbot, autoresponders, canned responses, and automated responses. It also includes AI Copilot, workflow automation, multi-channel communication, customer history, reporting and analytics, real-time monitoring, and performance metrics. Getting Started and Support ### What training and onboarding options does Broadcaster BOT offer? Broadcaster BOT provides live online sessions and webinars to help teams get started. Live online sessions support guided training with an instructor, while webinars offer scheduled presentations and walkthroughs that can be used for general product orientation and setup reference. Getting Started and Support ### What customer support options does Broadcaster BOT offer? Broadcaster BOT provides email/help desk, 24/7 live rep, and chat support. No reviewer feedback about support is available in the catalog data, so user experience details such as response time, helpfulness, or common frustrations are not documented. ## Features AI summary Based on 1,147 Unified Communications reviews Capterra reviewers point to these as the most important features to look for in Unified Communications software: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Broadcaster BOT includes other capabilities that Capterra reviewers also rate as important, such as **Chat/Messaging** (**61%**). This feature gives teams a direct way to communicate in real time, share updates quickly, and keep conversations organized, helping businesses improve day-to-day coordination and respond faster across teams. Chat/Messaging 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns Broadcaster BOT 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Group Messaging: Group messaging lets multiple people carry on a group conversation - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Other: Integration with other corporate software solutions such as travel and expense. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Version Basic MX$1,999 Flat Rate,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(2) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Luis A. Director General Financial Services ### "Muy buen Chat Bot y la integración con canales muy sencilla" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2023 Soluciono toda la gestión de conversaciones y envío de campañas con un solo agente, pude optimizar sus tiempos y asignar un chatbot para solucionar la atención inmediata. El equipo me ayudo a capacitar a mi personal lo que hace que aprovechemos la plataforma al 100% Pros Para empezar la integración es muy sencilla, la atención es muy buena y la capacitación para que mi personal pueda usar la plataforma aunque la misma es muy intuitiva. Cons Las limitaciones que impone WhatsApp para el envío de campañas Reasons for choosing Broadcaster BOT Tiene más funcioonalidades que los demas y el costo beneficio es más amplio. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Gabriel D. Country manager Computer Software ### "Excelente software para atención a clientes " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 Todo ha sido muy funcional Pros La integración ha sido muy fácil desde un principio Cons Hasta ahora no me ha disgustado nada ya que todo ha salido bien Reasons for choosing Broadcaster BOT Por la relación costo beneficio y la atención a cliente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Lourdes C. Jefe de Contact Center Insurance ### "Broadcaster BOT LHS Costa Rica" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2023 Es un buen producto que facilita la comunicación con nuestros clientes. Pros La facilidad de uso. La rapidez de la implementaciónQue el flujo lo puede crear nuestra área de sistemas sin depender del proveedor. Cons Que no asigne automáticamente a los agentes disponiblesNo poder tener el control del total de conversaciones atendidas tomando en cuenta que un cliente podría tener varias conversaciones al dia o al mes y debe contabilizarlas por separado. No permite el uso de plantillas en respuestas rápidas lo cual agilizaría la comunicación. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Marylin H. Supervisora Call Center Health, Wellness and Fitness ### "Clinica LHS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 21, 2023 En general bien, el sistema nos proporciona un mejor control de los usuarios y el proceso de atención de los mensajes es más ordenado Pros La facilidad de tener varios usuarios y poder monitorear los chats desde el perfil de administrador Cons Los mensajes salientes que sólo puedan ser templates y no mensajes normales. Sería más funcional para nuestro tipo de negocio. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Carlos C. Supervisor de Procesos de TI Insurance ### "Broadcaster BOT " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 20, 2023 Pros El proceso de implementación es muy sencillo y la creación de los flujos de conversación ayuda a la customización. Cons La reporterita es muy débil y poco intuitiva, no se puede seguir trazabilidad de las conversaciones o poder enfocar el rendimiento de los agentes, también no tiene una asignación automática de conversaciones por agente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.