--- title: "Square Messages Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Square Messages Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/276671/Square-Messages/" page_type: "product" language: "en" --- # Square Messages Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Square Messages ## What is Square Messages? Square Messages puts customer communication in one place, so you can stay on top of messages, schedules, and receipts all in one app. This communication hub helps businesses keep their clients informed of their orders, manage customer service issues directly in the app, and more. ## What is Square Messages used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Square Messages?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://squareup.com/&name=Square Messages) ## Square Messages Overview Updated September 2026 AI summary Square Messages enables organizations of all sizes to manage customer conversations with features such as autoresponders, chat history, and real-time, consumer-facing messaging. Supporting multi-channel communication and mobile access, it connects with core Square ecosystem tools, allowing teams to track interactions and coordinate messaging across channels. Deployment is cloud-based, with support for Linux and Windows environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Square Messages 4.0 (3) VS. [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (16,455) Value For Money 3.3 (3) Value For Money 4.5 (11,506) Customer Service 4.0 (3) Customer Service 4.4 (10,719) ## Square Messages alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Square Messages Features and Usability ### What are the key features of Square Messages? Square Messages includes autoresponders, chat and messaging, interaction tracking, and transcripts or chat history for managing customer conversations. It also offers multi-channel communication, real-time consumer-facing chat, and mobile access, covering automated replies, conversation records, and messaging across channels. Integrations ### Which third-party tools and platforms does Square Messages integrate with? Square Messages connects natively to Square Online, Square Payments, Square Point of Sale, and Square for Restaurants. These Square ecosystem integrations cover online ordering, payment processing, in-person sales, and restaurant operations, giving the product a built-in connection across core commerce and service workflows. Getting Started and Support ### What training and onboarding options does Square Messages offer? Square Messages provides documentation and videos to help teams get started. Documentation gives written reference material for setup and feature guidance, while videos offer visual walkthroughs for learning the product and reviewing common tasks at a self-paced level. Getting Started and Support ### What customer support options does Square Messages offer? Square Messages provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available in the catalog data, so support experience details such as response speed or helpfulness cannot be confirmed from user comments. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Square Messages supports **Chat/Messaging** and **Multi-Channel Communication**, so businesses can manage conversations across touchpoints and respond to customers through familiar messaging channels. However, it does not offer **Real-Time Notifications**. Instead, it provides other features that reviewers also rate as important, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features help teams stay connected on the go, handle live customer conversations, and review past interactions, allowing teams to maintain responsive service and keep communication records organized. Chat/Messaging 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Interaction Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Square Messages 7 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 3.3 (3) Free Version Plus $10.00 Per Month Value for money 3.3 (3) 3.3 Based on 3 reviews ## Integrations [ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Square Online](https://www.capterra.com/p/275800/Square-Online/)[ Square for Restaurants](https://www.capterra.com/p/175628/Square-Point-of-Sale/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.0 Based on 3 reviews Filter by rating 5(1) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT Andrena T. Administrative Financial Services ### "Very Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2026 Pros Square messages connects easily to any device and allows for message directly to any primary device which is nice because it allows you to reply instantly anywhere. Cons Sometimes it can be slow to load but overally is very user friendly and easy to access any messages and allows for a faster reply. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital coordinator Entertainment ### "Square Peg in a Round Hole: Square Messages" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 18, 2026 Overall the experience has been OK, though rarely used due to other superior methods of communication, and the lingering notion that Square has stretched itself too thin. Pros I liked its integration into the Square family and its reputation as a Square brand, as well as it's chat and messaging features. Cons I didn't like its relative lack of quality customer service, it's necessity as an app, and its digression from primarily a payment platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Savannah S. Owner Health, Wellness and Fitness ### "square chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2025 Pros What I liked most about square messages was Customer support and chat was able to help customers better. Cons What I didn’t like about messages and email is sometimes they wouldn’t even pop up and I wouldn’t see them in time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.