# Groomer.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Groomer.io the right Pet Grooming solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276684/Groomerio/reviews

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Groomer.io

5 (25)

[View alternatives](https://www.capterra.com/p/276684/Groomerio/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Groomer.io

Ease of use

5.0

Customer Service

5.0

## Pros and Cons in Reviews

AM

Adriana M

Dog groomerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years.

“It's been super easy to use. When there is new or updated programs it's been easy to learn also.“

December 15, 2022

LB

Loren B

Owner & Pet GroomerIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Not being able to run reports without the help of customer service“

December 15, 2022

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Shandy P.  
Pet groomer  
Veterinary  
Used the software for: 6-12 months

### "Very happy client!"

May 2, 2023

5.0

Great experience! I recommend it to every groomer who is looking for a better, easier app to use for scheduling and client profiles.

Pros

I think Groomer.IO is one of the easiest apps I’ve used. I have a a lot of trouble learning, especially when things are more complex like other apps I’ve tried. Groomer.io gave me ease of mind with how simple it is to use, with the added bonus that they work with squareup! They send appointment confirmations and reminders to all my clients, so I don’t have to worry about checking in myself, when I have other things I’m worrying about.

Cons

I haven’t found anything yet that I don’t really like about groomer.io. I would have to use it for a lot longer to see if there’s something I’m not fond of.

Reason for choosing Groomer.io

Ease of use. It doesn’t have any unnecessary complicated functions. It is straight forward and everything is very easy to find and use/access.

Switched from

[MoeGo](https://www.capterra.com/p/165732/MoeGo/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Other apps were too complicated to use and I couldn’t understand how to even do the basics like booking in a client.

Review Source

JC

Johan C.  
Owner  
Individual & Family Services  
Used the software for: 1-2 years

### "The Right Solution For Mobile Groomers"

May 9, 2023

5.0

Groomer.io is the most important software of my business. It is what I use to make sure my employees are booked up each and every day, and it’s what my employees use to work their route and complete each service from start to finish. I’m so happy that we found a solution that checks all the boxes of what we need to run a successful mobile grooming business.And the Groomer.io team is second-to-none. I know we are in good hands with their help.

Pros

Groomer.io is one of the easiest apps to use from the client’s side. Your clients don’t have to download an app into their phone in order to use your services. They can do their intake forms and appointment requests straight from your website, and when they get notifications or reminders, they receive a normal SMS text message to their phone, so they can’t miss it. They also get an automated phone call when their groomer is on the way.This is honestly the most high-tech solution developed with a low-tech audience in mind.

Cons

The initial set up and implementation was not the easiest thing process, and this is coming from someone who considers themselves very tech-savvy. There was a lot of walking through with the support team (which is awesome by the way) initially to get everything to function the way I wanted it to function. Once everything works as it should, though, it is a smooth experience.

Alternatives considered

[MoeGo](https://www.capterra.com/p/165732/MoeGo/)

Reason for choosing Groomer.io

From our research, it looks like Groomer.io really functioned in the way we needed to. MoeGo is more popular and established, however it requires customers to download an app, and at-a-glance, it didn’t seem to have a lot of website integration. An app that integrated intake/appointment scheduling features that I can link to straight from our website was extremely important for our marketing purposes, since we needed to be able to track traffic and conversion data.

Review Source

MM

Marissa M.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Groomer.io"

May 2, 2023

5.0

Mostly good. Very easy to reach out to them if you have issues.

Pros

Easy and good to use. Easy on both us and the clients.

Cons

Update a lot. There are always new things being released that require us to update the app.

Review Source

BK

Brianne K.  
Business Owner/Pet Groomer  
Consumer Services  
Used the software for: 6-12 months

### "Happy Groomer.io User"

June 23, 2023

5.0

I have had an extremely positive experience with groomer.io.

Pros

I love the two-way messaging and automated calls to let the pet parent know their dog is ready to be picked up at the end of the appointment. it is a very convenient feature that many of my clients like as well. I also like that we are able to save the client's card on file to charge in the case of a no-call or no-show, or there is the option to charge a deposit.

Cons

I don't like that the payment processing fees for using a card that is saved on file for a client are more than the processing fee if I were to physically swipe the card in person with my client. They offer the option to save a payment card on file yet we are charged a higher percentage and base fee for using that option as a way to pay for a clients grooming services.

Alternatives considered

[Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/)

Reason for choosing Groomer.io

I like the simplicity of their design and the ease of use was not complicated or overly detailed to the point of not being able to understand the product without an extremely in-depth tutorial of the software. They also have a great price point and I love that it is priced per appointment completed not an overall rate that doesn't vary if you do more or less business every month.

Review Source

LJ

Lacy J.  
Pet groomer  
Veterinary  
Used the software for: Less than 6 months

### "Grooming by Lacy loves groomer.io "

May 9, 2023

5.0

Phenomenal!

Pros

Customer support, online scheduling, the customer portals, and terms of service

Cons

You have to do select things online and some in the app

Switched from

[Barkley HQ](https://www.capterra.com/p/183070/BarkleyHQ/)

I could write a book….. customer service…. #1Online booking was horrible Customer profiles took minimal infoNo space for ahot records just a “vaccination note” box then a drop down list of “vaccinated” “partially vaccinated” “not vaccinated”

Review Source

MH

Megan H.  
Dog Groomer  
Consumer Services  
Used the software for: 6-12 months

### "Groomer.io is worth it!"

May 9, 2023

5.0

It was so much easier when I made the switch to Groomer.io. They don’t charge you for the appointment if the client cancels last minute! It has truly been helpful to me starting up my grooming business!

Pros

I love how everything is in the app on my phone! I like being able to communicate with my clients and them having the option to book online!

Cons

I haven’t found anything that I don’t like about the app!

Switched from

[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/)

This program had an app and all the features I needed.

Review Source

KD

Kimberly D.  
Dog Groomer  
Consumer Services  
Used the software for: 2+ years

### "Best Software! "

December 15, 2022

5.0

I couldn’t work without groomer.io! It helps me with booking, my own work schedule, reviews, and more!

Pros

I love that my clients can pre book their own appointments online.

Cons

No complaints. I like everything about this software.

Reason for choosing Groomer.io

Inexpensive and geared more towards cell phone users.

Switched from

[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)

Groomer.io is more customizable for groomers and business owners.

Review Source

CW

Christina W.  
Owner/Operator/Groomer  
Veterinary  
Used the software for: 6-12 months

### "How do you even function with out Groomer.io?"

May 2, 2023

5.0

What’s not to love? Super easy, super cheap, and never calls in sick! I honestly feel my business has grown so much with the help of Groomer.io! It would be a nightmare if I had to manage this all myself!

Pros

This system is by far the most amazing thing I’ve added to my shop! It’s just me, so having groomer.io is like having an employee but without the cost, headache, or scrambling when they call in sick! This system is super easy to use for me and my clients! Clients tell me all the time how much they enjoy the ease of booking online and paying their bill before they leave their couch!

Cons

The only thing that would make this system better would to be able to send pictures through the text system. However, I heard it was in the works. So that will be such a great feature added!

Reason for choosing Groomer.io

Cost! Hands down the most cost effective for all the features you get!

Review Source

RG

Ruth G.  
Co-Owner  
Consumer Services  
Used the software for: 1-2 years

### "Easy to use and saves us $$$$$$"

May 5, 2023

5.0

They are awesome!!! I’ve used three other grooming softwares and they’re awful. Groomer IO is the best!

Pros

This program is so easy to use. It’s customizable so I don’t feel like I need to adjust my business to use it. I really like how they listen to their clients. I’ve made several suggestions on changes that would benefit us, only to see it implemented a few weeks later. I’ve experienced very few issues, and ones that come up are remedied within a few hours. Most of all, this software has allowed us to not need a full time staff member to schedule, onboard new clients, and process payments. We have saved THOUSANDS each year in decreased payroll by using Groomer IO. It’s the best improvement I’ve ever made to our business.

Cons

Our business works on appointments and I wish Groomer IO would clients to make an appointment online. Right now, they can only make a schedule request.

Reason for choosing Groomer.io

Customer service, ease of use

Review Source

MC

Meranda C.  
Owner/groomer  
Consumer Services  
Used the software for: 1-2 years

### "Overall worth the cost"

December 17, 2022

5.0

It does a great job of keeping all client and pet information well organized and easy to understand.

Pros

The customer support is amazing and overall the system is pretty straight forward and easy to teach to my employees.

Cons

I wish it was more mobile grooming friendly. I would like to be able to see drive distance without being in smart book mode. I find the smart book mode is not helpful at all for it will not show everyone's openings, just the last groomer. It also will do more than the weeks I requested without any indication of doing so. I also wish the texts were not so expensive, especially when clients send me every sentence separately when writing us.

Reason for choosing Groomer.io

I like that it was an app and was focused specifically towards mobile. It was the easiest to understand and you can put pictures in the files and texts which has been great.

Review Source

SB

Sterlin B.  
Owner operator  
Consumer Services  
Used the software for: 1-2 years

### "Everything you need"

May 3, 2023

5.0

Pros

Easy to use and understand. Other programs I did trials with were confusing with tons of fields for every client. Groomer.io made everything simple and it is a very affordable program. Others I tried charged a ton for features I didn’t want or need! Groomer:io has everything I need

Cons

Mobile routing assistance could be better, I wish it showed me the miles between stops on every screen instead of just some. On some screens it only tells you the minutes not the miles. Wish I could fully customize my confirmation messages instead of selecting from premade messages. Also really needs to have a list I can view of canceled appointments.

Reason for choosing Groomer.io

Easy to use and affordable

Review Source

LB

Loren B.  
Owner & Pet Groomer  
Individual & Family Services  
Used the software for: 1-2 years

### "Groomer.io is a game changer for the pet grooming industry"

December 15, 2022

5.0

Groomer.io has been life changing for my business and I could not imagine operating without it.

Pros

The customizability, ease of use, and most of all, the time I save with this software. I no longer spend hours sending out reminders or it’s time to schedule messages

Cons

Not being able to run reports without the help of customer service

Review Source

MR

Myke R.  
Director of Education / President  
Primary/Secondary Education  
Used the software for: 2+ years

### "Couldn’t imagine not using Groomer.io "

December 17, 2022

5.0

The groomer.io team is amazing. Whenever we need assistance they are a phone call away and happy to help.

Pros

It has allowed us to free up so much time to focus on other parts of our business.

Cons

Nothing! Groomer.io has everything we need.

Review Source

GS

Gina S.  
Owner/groomer  
Consumer Services  
Used the software for: 1-2 years

### "Love it!"

December 15, 2022

5.0

Pros

I like most everything about the software!

Cons

The only thing I do not like is not having the ability to black list people and keep people from booking online if they have been banned and that it let's people create multiple profiles for the same dog or same name

Switched from

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

They wouldn't listen to their users

Review Source

MS

Misti S.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Groomer.io is the way to go! "

May 3, 2023

5.0

Customer service is very good. App is easy toUse. We like it

Pros

Easy to use. Saves time. Customers like it too.

Cons

Still haven’t mastered mobile grooming.

Alternatives considered

[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)

Reason for choosing Groomer.io

\[sensitive content hidden\] won me over

Review Source

HE

Hilary E.  
Dog groomer  
Consumer Services  
Used the software for: 2+ years

### "Changed my business"

December 15, 2022

5.0

Groomer.io is wonderful. Our clients love it and customer service is excellent. They are always willing to help as well as continue to listen to the users and add or make any necessary changes.

Pros

This software has changed my business. I like the appointment reminders most as it greatly reduces no-shows.

Cons

I wish we could select which phone number to contact when the pet is finished (I.e. husband or wife)

Review Source

LH

Lindsey H.  
Owner groomer we  
Veterinary  
Used the software for: 2+ years

### "Easy to use "

May 2, 2023

5.0

Good

Pros

Easy to use , customers can use it easily

Cons

Loads slowly some days or not at all. Time blocks

Reason for choosing Groomer.io

No reason

Review Source

ET

Emily T.  
Groomer  
Facilities Services  
Used the software for: 6-12 months

### "Love!"

December 15, 2022

5.0

Pros

The automated reminders are my favorite part

Cons

That clients are not able to submit their own shot records and that I can’t send pictures in the messenger

Review Source

SA

Semian A.  
Owner, CEO, dog groomer  
Cosmetics  
Used the software for: Less than 6 months

### "Perfect starting out"

May 2, 2023

5.0

so far this is working very well for my needs

Pros

i love how there is auto reminders. i like the concept of calendar sync if it ever gets fixed.

Cons

i wish there was options to customize auto texts

Alternatives considered

[MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/)[MyTime](https://www.capterra.com/p/145188/MyTime/)

Reason for choosing Groomer.io

i liked the cost based on usage

Review Source

VB

Victoria B.  
Owner  
Veterinary  
Used the software for: 2+ years

### "A Game Changer!"

December 15, 2022

5.0

Customer service is amazing.

Pros

Clients are always commenting how professional and easy it is to make an appointment using the software. So much easier than a pencil and appointment book!

Cons

Probably things I haven’t taken the time to explore

Review Source

AM

Adriana M.  
Dog groomer  
Veterinary  
Used the software for: 2+ years

### "Best app for booking appointments "

December 15, 2022

5.0

It's been super easy to use. When there is new or updated programs it's been easy to learn also.

Pros

That I can communicate with the clients via text through this software.

Cons

Only thing missing is having clients able to send us pictures through the software.

Review Source

KS

Kelsey S.  
Dog groomer  
Consumer Services  
Used the software for: 2+ years

### "Mobile grooming convenience "

December 15, 2022

5.0

10/10 priced fairly, will always use for my business.

Pros

This software has made my life so much easier! So many amazing features. From scheduling to payment I love it all.

Cons

Everything works great! I would say if I have bad service the app won’t load properly but that’s not really the apps fault.

Review Source

SS

Shelby S.  
Owner/ Groomer  
Consumer Services  
Used the software for: 2+ years

### "Groomer.io "

December 15, 2022

5.0

10/10

Pros

Customer service. I haven’t had an issue that wasn’t resolved quickly and efficiently.

Cons

Nothing isn’t top knotch. Any concerns are addressed completely

Alternatives considered

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Groomer.io

Customer service

Review Source

YG

Yakira G.  
Groomer  
Consumer Services  
Used the software for: 1-2 years

### "Great for any size grooming business "

December 15, 2022

5.0

Pros

Easy to use , excellent customer service and budget friendly.

Cons

None come to mind they’re always improving user experience based when given feedback

Review Source

MD

Morgain D.  
Dog Trainer/Groomer  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Easy to use "

May 9, 2023

5.0

Pros

This is a super easy app that has made my life so much easier!

Cons

I wish it was for grooming, boarding and training

Review Source

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