--- title: "On The Stage Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is On The Stage the right Fundraising solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276686/ON-THE-STAGE/reviews/" page_type: "reviews" language: "en" --- On The Stage 4.7 (92) [View alternatives](https://www.capterra.com/p/276686/ON-THE-STAGE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of On The Stage Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews Julia F Director of Strategic CommunicationsPrimary/Secondary Education, 11 - 50 employeesUsed the software for: More than 2 years. “With On the Stage, we get a production and marketing team that we couldn't afford any other way.“ July 20, 2026 HB Heather B Executive DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I can think of that could be considered a con but is really a minor thing is that tracking constituents and donations isn't always as intuitive as I would hope.“ July 21, 2026 CJ Colby J Artistic DirectorFine Art, Self-employedUsed the software for: 1-2 years. “I especially like that it will hold all of the reports for me“ July 17, 2026 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “OTS provides detailed specs for things like page headers, but they have never worked for us no matter how closely we follow the specs.“ June 3, 2024 RM Ray M PresidentEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “We can create production marketing events, set-up ticketing, and event have reserved seating, al at no cost to the theater, passing the small ticket fees to the patron, with no complaints. “ May 28, 2024 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “So we end up reverting to designes provided by OTS rather than our own custom designs.“ June 3, 2024 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “I love that OTS not only takes care of ticketing, including reserved seating, but includes additional web pages for things like cast and crew bios and show merch.“ June 3, 2024 RS Rachel S Drama DirectorFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the customer service wouldn’t directly help you do some thing when I couldn’t find it on the site directly“ June 10, 2024 ## Showing most helpful reviews Showing 1-25 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia F. Director of Strategic Communications Primary/Secondary Education Used the software for: 2+ years ### "Like a Marketing Assistant for the Arts" July 20, 2026 5.0 With On the Stage, we get a production and marketing team that we couldn't afford any other way. The customer service is always prompt, friendly, and helpful. Pros As a one-woman Communications office at a small, private high school, On The Stage's promotion of our events gives The Arts at Delone Catholic the attention they deserve, which I don't always have the time to provide. Cons I can't really think of anything I don't like about OTS, so I guess the biggest con is there is nothing to complain about. Review Source HB Heather B. Executive Director Entertainment Used the software for: 2+ years ### "OTS is our Go To Ticketing platform" July 21, 2026 5.0 Our organization has really enjoyed the On the Stage platform overall. If we ever have any question or concern, they are easy to reach, very responsive and always helpful. Pros Our organization has been using On the Stage for several years and we find it easy to navigate and to make changes as needed to events. Cons The only thing I can think of that could be considered a con but is really a minor thing is that tracking constituents and donations isn't always as intuitive as I would hope. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite charges astronomical fees that we didn't want to pay or pass along to our patrons. Review Source Andie C. Theater Manager Primary/Secondary Education Used the software for: 6-12 months ### "It's not bad, but there are better..." August 19, 2025 3.0 Overall, my experience was fine. It was good enough at what it did, but I ended up finding another software that I like significantly more. Pros On the Stage was a nice was for my school to test out selling tickets digitally for our events. Creating the pages was fairly easy, if technology is something you're strong at, and you were able to personalize things. Cons I did not like that we had to sign a year-long contract right out of the gate. I also did not like how high some of the fees were. I even got charged fees on cash ticket sales AND comp tickets. If I was giving away a ticket to an actor or something, I actually LOST money, which didn't make sense to me. Review Source CJ Colby J. Artistic Director Fine Art Used the software for: 1-2 years ### "A great advantage for a new and small theatre" July 17, 2026 5.0 It’s been a great experience. This is the third company that I have started that I have signed up with on the stage because I like them. Pros I really like that I can get everything in one. If I need to make a show program, posters, reports, ticket sales… I can do all of that. I especially like that it will hold all of the reports for me so if I need to pull something up from last year’s show, I can easily pull that up. Cons The fees for refunds. That is my biggest thing with them is recently I had a lady emailed me and told me that she didn’t read the website and she thought that we were in Texas and we are in Georgia. She bought 10 tickets to my show. And not only did I have to refund her the money, but I had to pay fees for each ticket that I had to refund. Review Source CS Christa S. Administrative Director Non-Profit Organization Management Used the software for: 1-2 years ### "10/10 recommend!" May 5, 2025 5.0 10/10 recommend! Has upgraded our production season and made it so much quicker! Pros The ease of use, streamline box office, show marketing, online production site, and fundraising! Cons Somethings are behind a paywall, not able to customize emails for fundraising & each performing can't have their own page on a fundraiser. Alternatives considered [Ludus](https://www.capterra.com/p/136136/Ludus/) Reason for choosing On The Stage Overall the options were better with OTS. Switched from [Yapsody](https://www.capterra.com/p/135224/Yapsody/) We did not like the non user friendly set up. Plus it was also very disjointed and costly. Review Source Response from On The Stage May 7, 2025 Thank you so much for the glowing review and for giving us a 10/10 recommendation! We're thrilled to hear that On The Stage has helped streamline your box office, marketing, fundraising, and overall production process—it means the world to us to know we’re making a real impact on your season. We also truly appreciate your feedback about email customization and fundraising page flexibility. Our team is always working to enhance the platform, and we’re excited about some updates planned for later this year that aim to give users even more control and creative options. Thanks again for choosing On The Stage—we’re honored to support your work and can’t wait to see what you create next! CP Christine P. Owner Performing Arts Used the software for: 6-12 months ### "Great way to sell tickets without hassle" December 16, 2024 5.0 I am overall pleased with the service. This is my 3rd time using it. Pros What I like most about On The Stage is being able to pass the fees on to the patrons. Cons What I least like most about On the Stage is the challenges in creating a seating chart. The videos and step-by-step didn't cover all I needed to know. I figured in out by doing trial by error. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) It is easier to use and less expensive to use. Review Source JW Jeanie W. Theatre Director Producer Education Management Used the software for: 2+ years ### "Star Performance " June 3, 2024 5.0 Pros On the Stage is stellar! Our account manager and her support are readily available which makes OTS easy to use. OTS maintains its relevance with consistently evolving technology and development. BRAVO !!! Cons I haven't found anything to dislike with OTS. Alternatives considered [Ludos Pro](https://www.capterra.com/p/219296/Ludos-Pro/) Reason for choosing On The Stage OTS had the appearance and report we desired. Switched from [Tick-It!](https://www.capterra.com/p/9326/Tick-It/) We needed a program that understood the mission and needs of the ARTS. Review Source Response from On The Stage June 14, 2024 We are absolutely thrilled to receive such glowing feedback! It's incredibly gratifying to hear that our dedication to providing stellar service and support has resonated so well with you. We take great pride in ensuring that our platform remains not just relevant but at the forefront of technological advancements, so it's wonderful to know that you've found our evolving features beneficial. As for your comment about not finding anything to dislike with OTS, that truly warms our hearts and speaks volumes to our commitment to excellence. We're honored to have been the chosen platform for your needs and are grateful for the opportunity to support you and other performing arts organizations. Thank you for your trust in us, and we look forward to continuing to exceed your expectations! AB Adam B. Director/Manager Performing Arts Used the software for: 2+ years ### "On The Stage is a great product for your theatre regardless of size." April 27, 2023 5.0 Our overall experience has been great. They are very committed to raising the quality level of the online experience for even the smallest of theatres. Pros On The Stage makes online ticketing a breeze regardless of the size of your venue or event. OTS is extremely user friendly and their customer service is top notch. My company has used OTS for several years now and we couldn't' be happier with the product. They are constantly striving to improve an already great product, and on top of that they are a company that truly cares about your success. The wide array of features they offer make it your one stop shop for everything your theatre needs online, form ticketing, to programs, to fundraising. You can do it all at On The Stage. Cons Honestly there is very little we don't like about OTS. It has been super easy to integrate into our current website, and is very easy to use on the backend. Every time there has been something we had an issue with or thought might be improved on, we have mentioned it to the staff at OTS and if they aren't already working to improve it they take note and have seemed to address it in the future. Switched from [TicketPeak](https://www.capterra.com/p/112015/TicketPeak/) All the features that OTS offers and the overall professional looking appearance of the ticketing website that our patrons interact with. Review Source AL Audrey L. Managing Director Entertainment Used the software for: 2+ years ### "Accesssible for Small Theaters " May 28, 2024 4.0 Overall I've been using it for 2+ years and it's the best free (passed on to patron fee) I could find. Pros I love the easy to publish ticket sites and how once everything was set up it streamlined event creation and running fundraisers. Cons I don't like that I have no say in the marketing. I would rather be able to customize event/fundraiser marketing while creating the event as just another step. So that when everything is published marketing that is concurrent with the event goes with it. Not this continuously over used trite shit. Alternatives considered [Ovation](https://www.capterra.com/p/181479/Ovation/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Ludos Pro](https://www.capterra.com/p/219296/Ludos-Pro/)[Ludo](https://www.capterra.com/p/228190/Ludo/) Reason for choosing On The Stage Honestly, the customer service, but in the past few years that has been more annoying than helpful. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite was going to start charging for events of over 25 people. And they do not allow for online fundraisers. Review Source Response from On The Stage June 12, 2024 Thank you for your feedback and for being a valued user of our platform for over two years. We're pleased to hear that our easy-to-publish ticket sites and streamlined event creation have been beneficial for you. However, we regret any inconvenience caused by the lack of marketing options and recent issues with our customer service. Your input is invaluable, and we are actively working to improve these areas. We aim to take a consultative approach to our customer service and are happy to adjust our interactions to better meet your needs. We also recently expanded our marketing tools to allow for increased customization with emailing and social promotions. If you would like to learn more about these updates or have any additional suggestions, please don't hesitate to reach out to your account manager. We appreciate your continued support and look forward to enhancing your experience with our platform. LW Lindsey W. Director Education Management Used the software for: 2+ years ### "User-Friendly and Streamlined" July 27, 2026 5.0 We began using On The Stage during the pandemic when we had to shift our spring show to an online radio production. Since then we have continued using the platform to organize our ticketing and show site, and have loved it! Pros On The Stage has been perfect for our small school theater program. I love that it is user-friendly enough that our student "publicity committee" can mostly set up the website on their own, and that it streamlines ticket sales for our front office. It has taken so much off my plate as a director! Cons We have not had significant issues or drawbacks. In fact, I think OTS offers more possibilities than our school has even taken advantage of so far. Review Source HD Heath D. Board President Arts and Crafts Used the software for: 2+ years ### "Life-Altering for this Small Theater!" May 8, 2023 5.0 I did above, but I'll reiterate here: Pros For us, On the Stage was a no-brainer. We were doing ticketing and donor management and all of the other things on this list by hand before we transitioned to OTS, which was not only time-consuming and cumbersome, but also prone to human error. OTS has increased our efficiency and reach in ways that we could never have imagined. It makes ticketing and running reports and tracking show data SO EASY. It is very user-friendly and intuitive, even for Luddites like me. And don't get me started on customer service. Fast, friendly, highly responsive, and smart! I have recommended OTS to EVERY SINGLE THEATER GROUP I KNOW since we started. We at Black Swamp Players LOVE LOVE LOVE On the Stage!!! Cons Honestly, there is nothing I really dislike about OTS. When there is a new feature, I have a bit of a learning curve, but that is more me than OTS. Reason for choosing On The Stage Not applicable Review Source MM Marianne M. Lead Theatre Teacher and Director Entertainment Used the software for: 1-2 years ### "On The Stage has brought Pace Drama to the next level!" June 3, 2024 5.0 It has been phenomenal. We are so grateful for On The Stage for making our jobs as educators and program moderators that much easier. Would recommend time and time again. Pros Having a website be our one-stop shop for our program: where anyone in our community can keep up with our information, buy tickets to shows, donate, and even help fundraise for our students to participate and our program to grow. Cons It would be awesome if some more of the website customization can be expanded upon, while still being user friendly. And to have more capabilities built into the program to help with email marketing for customization and avoiding spam, as well as social media marketing. Review Source Response from On The Stage June 14, 2024 Thank you so much for the review! We're thrilled to receive such positive feedback and knowing that our platform has made the lives of educators and program moderators easier is incredibly rewarding. We appreciate the recognition of our efforts to provide a comprehensive solution for program management, from ticket sales to fundraising. Your suggestion for further website customization and enhanced marketing capabilities is duly noted, and we're committed to continuously improving our platform to meet the evolving needs of our users. Thank you for your recommendation and for being a part of the On The Stage community! DA Dan A. Artistic Director Entertainment Used the software for: 1-2 years ### "On The Stage Delivers Excellence" May 9, 2023 5.0 On They Stage has completely allowed us to have an on-line ticketing presence that is easy for us to manage and easy for our patrons to use. Pros On The Stage has so many great features. As a small community theater, OTS handles so many functions that a full-time box office staff would normally handle. The features I like the most are ease of setting up an event, website hosting, payment processing, reports, marketing tied into social media, and fundraising. The OTS team has been wonderful every step of the way! The onboarding was wonderful and when new features are introduced the onboarding continues. Every time I have a question, one of the OTS team follow up with me quickly. We never feel alone when using this product! Cons There is very little that I do not like about On the Stage. One thing I wish was a little more maleable in the marketing messages tied into social media and email. I would like a little more control over when those posts happen and what the posts say. After almost 2 years, the messages are pretty much the same. Changes to the messages would allow us to be more fresh in out content. Review Source GI Gina I. Integrated Marketing and Communications Manager Government Administration Used the software for: 1-2 years ### "Performs the functionality we need, but wish more features were available" May 28, 2024 4.0 Pros Simple to set up and use. Easy customer purchase experience. Cons Email marketing and reporting are lacking. Wish tools were more customizable. Review Source Response from On The Stage June 12, 2024 Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and are pleased to hear that you found our platform simple to set up and use, as well as providing an easy customer purchase experience. We also appreciate your feedback on our email marketing and reporting. In an effort to enhance these features, our most recent product update included new email customization capabilities along with insight into email performance metrics. We would love to share more about this update, please reach out to your account manager to set up some time. Thank you again! KL Kavin L. Theatre Director Education Management Used the software for: 1-2 years ### "Best Ticketing for My Program!" May 28, 2024 5.0 I am very happy with On the Stage. It has the highest of recommendations from me! Pros On the Stage is excellent for all my ticketing needs for my theatre program. Best of all, it doesn't cost my program anything! Cons The "Showgram" feature of On the Stage is great, but it can by tricky to use and it's super customizable. Review Source Response from On The Stage June 12, 2024 Thank you for your review and perfect score! We're thrilled to hear that On The Stage has exceeded your expectations and serves as an excellent solution for your theatre program's ticketing needs. Providing a cost-free platform that enhances your program's operations is a core aspect of our mission, and we're delighted to see it making a positive impact. Your feedback on the ""Showgram"" feature is greatly appreciated. While we aim for high customization to cater to various preferences, we understand the importance of usability. Rest assured, we're continuously refining our platform to provide a smooth experience for all users. Should you encounter any challenges or have suggestions for improvement, please don't hesitate to reach out to your dedicated account manager. We're honored to support your theatre program and look forward to continuing to exceed your expectations." AO Aubri O. Artistic Director Performing Arts Used the software for: 1-2 years ### "Exactly what we needed when we needed it" May 3, 2023 5.0 I spent a year reviewing ticketing services and felt like OTS was the best fit for us. They fill spaces I didn't even expect them to - like automated emails, merch, and virtual programs. I recommend them to all small theatres in the community. Pros On The Stage makes it so easy to create ticketing and fundraising for our shows, and access reports for our projects. It's a very intuitive site, and helped us through and after the pandemic. Cons I would offer a few adjustments for the reports and ticket management as well as ticketing and discounting options. With that said, they're constantly releasing new options, so for all I know those options are about to be released! Reason for choosing On The Stage The price point, the benefits, the access to support, the ease of platform use, and so much more. Review Source JB Jennifer B. Director Entertainment Used the software for: 1-2 years ### "CCHS Theatre Review" June 6, 2024 4.0 Overall, my experience with On The Stage has been very good. There are some additional features that I think would be extremely beneficial to the platform and I’ve discussed these with my agent, but they do not seem to go anywhere overall, the pricing is not unreasonable, but higher than other platforms that I could be using. The selling feature for me is the webpage and the design elements that On The Stage offers and their marketing capabilities. Pros What I like most about On The Stage is the webpage design and marketing elements. They are also extremely efficient and prompt with payouts. Cons I wish that On The Stage had the option to not allow for gap seats between purchases in a venue. We often have clients that leave a single seat between their purchase and adjacent seats, and it is very difficult to sell these. We have mentioned this to On The Stage, in the hopes that there would be, the ability to set a parameter whereby gap seats could not be left by clients. Other ticketing platforms do provide the service. But as of yet, this is not something that On The Stage is capable of. This would make it very big difference for us in sales we sell out frequently and have the most difficult time selling single seats. Additionally, it is not simple for our clients to buy multiple tickets to multiple performances in one transaction. If that were simpler and more transparent process, it would make things much easier for our clients. Alternatives considered [Ludus](https://www.capterra.com/p/136136/Ludus/) Review Source CJ Colby J. Artistic Director Performing Arts Used the software for: 6-12 months ### "On the stage is the best" April 24, 2023 5.0 I absolutely love on the stage and I love that they are always growing and adding more features to make ticket buying and ticket selling easier for patrons and Theatre owners Pros I love the fact that it’s one place that has all of the shows for the season and I don’t have to design a website and pay out of pocket for it. I also like how easy it is to design, kids camps and different things for it. Cons I don’t like the fact that there are no email blasts for auditions or announcements. I also don’t like that there is no app that the patron can use to buy tickets. And I don’t like that the websites don’t have a space to announce auditions. People have often gotten confused on which page to click on to find information about the shows. Reason for choosing On The Stage I have a friend that uses it, and I saw how easy it was so it was my first option to go to Review Source CS Clark S. Box Office, Treasurer Entertainment Used the software for: 2+ years ### "Great Ticket Site" April 25, 2023 5.0 easy to understand and easy to publish a site simple to build and nice to have the ability to use our own graphics Pros The ability to have the customer select there seats and able to pay for tickets without any interface with my staff. Cons pre selected reports and not able to produce custom reports Reason for choosing On The Stage no need for extra equipment Review Source CR Carl R. Producing Artistic Director Performing Arts Used the software for: 1-2 years ### "On The Stage is a huge success" April 25, 2023 5.0 We have been able to manage our season easier and more professionally since using OTS. Pros The ease and clean website for each production makes my job so much easier. It aids us with marketing, fundraising and ticket sales all in one location. Cons As with any programs there is room for improvement. However, the staff at OTS is always available and willing to listen to new ideas. Review Source PS Paulina S. Board of Directors-President Entertainment Used the software for: 1-2 years ### "popa review " April 24, 2023 5.0 Pros Streamline out ticket sales has been the best thing that we’ve ever done! Cons I wish there was a spot to find the list of ALL the names of ticket holders for each production in a list Review Source CG Caryl G. Theatre Director Performing Arts Used the software for: 2+ years ### "Enjoy the Product" May 4, 2023 5.0 Kind and courteous customer service. Needs based innovations. Responsive to needs of customer. Pros The customer service and simplicity. I enjoy the layout, but chafe when new changes are presented but require deeper financial commitment. Cons The limits to our current package in relationship to the cost per ticketing. Reason for choosing On The Stage The presentations. Review Source MF Margaret F. Box Office Manager Education Management Used the software for: 2+ years ### "On the Stage from the Box Office" June 25, 2024 5.0 I have enjoyed using on the stage for the last three years. OTS listens to customer feedback and makes changes to assist the user. I love the small company feel and helpful support staff. Pros On the Stage is user friendly. I like the detailed help section that answers almost every question and if not, the staff is ready to assist. Cons I would like to have the ability to print a seating chart with readable seat numbers. In addition, I would like to be able to search for a patron using a seat number. Review Source Response from On The Stage August 14, 2024 Thank you for your review and for being a loyal user of On the Stage for the past three years! We're glad you find our platform user-friendly and our support staff helpful. Your suggestions about printing a seating chart with readable seat numbers and searching for a patron by seat number are valuable, and we will absolutely consider them for future updates. Thanks again for your feedback! SN Suzanne N. Treasurer Performing Arts Used the software for: 2+ years ### "On the Stage is great!" May 12, 2023 5.0 Hopefully we will start using help with fundraising and growing our audiences Pros The staff is always there when I need them and their response is fast. Cons I have liked all the functions I have used. Review Source DG Dylan G. Subject Expert Teacher Performing Arts Used the software for: 2+ years ### "Love Their Customer Support " June 6, 2024 5.0 I really love it! Makes it easy to sell and track our ticket sales! Pros I love the ease of setting up the dashboard for our shows. Very clear and looks great. I love the email reminders sent out to encourage people to purchase tickets. The best is when I need help with anything before or even say of the show, the response is so quick and they just make sure they solve any problem I’m having! Cons Sometimes it was confusing how to add users as volunteers to process tickets for us. Review Source Response from On The Stage June 14, 2024 "Thank you for your amazing review! We're thrilled you love using our platform for your ticket sales. Your positive feedback on the dashboard setup, email reminders, and our customer support is greatly appreciated. We’ve noted your comment about adding users as volunteers and will work on making this clearer. In the meantime, our support team is always here to help. Thanks again for your support and for choosing us! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.