# On the Stage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is On the Stage the right Fundraising solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276686/ON-THE-STAGE/reviews --- On the Stage 4.7 (88) [View alternatives](https://www.capterra.com/p/276686/ON-THE-STAGE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of On the Stage Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews RM Ray M PresidentEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “We can create production marketing events, set-up ticketing, and event have reserved seating, al at no cost to the theater, passing the small ticket fees to the patron, with no complaints. “ May 28, 2024 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “OTS provides detailed specs for things like page headers, but they have never worked for us no matter how closely we follow the specs.“ June 3, 2024 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “I love that OTS not only takes care of ticketing, including reserved seating, but includes additional web pages for things like cast and crew bios and show merch.“ June 3, 2024 SB Shanda B Theatre TeacherPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “So we end up reverting to designes provided by OTS rather than our own custom designs.“ June 3, 2024 MH Mona H Administrative AssistantPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 6-12 months. “Quick payments, easy ticketing, great way to collect donations, and having the merchandise available for purchase for our shows was definitely a big plus!“ May 30, 2024 RS Rachel S Drama DirectorFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the customer service wouldn’t directly help you do some thing when I couldn’t find it on the site directly“ June 10, 2024 Lisa F TeacherEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It saved us so much time that we were spending on money and tickets sells that could be better used working with students and on our production.“ May 29, 2024 SC Stephanie C teacher, drama director and producerEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “The fees did increase our ticket prices, and in our small town, we had some complaints.“ June 11, 2024 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "On The Stage - We Couldn’t Do Theatre Without Them!" April 24, 2023 5.0 Why would theatre people want to work with anyone other than theatre people? We wouldn’t, and OTS is the best there is. Not only do they understand the industry at a professional level on down to a small community theatre level, the team at OTS is actively working to make our main job easier - doing excellent theatre. I cannot recommend them enough, and I always recommend them new colleagues in the performing arts world. Pros It’s ease of use; ANYONE can learn how to use On The Stage quickly and effectively. From box office transactions to creating events to important analytics, OTS does it all easily. And guess what? If I can’t figure a feature out the AMAZING OTS support teams are always there with an answer. Cons Event registration is a new feature, and right now is it the absolute best? No, HOWEVER, given our past history with OTS this system will grow and change based on ease of use. Overall, I have no negative comments or thoughts about OTS. Review Source CS Christa S. Administrative Director Non-Profit Organization Management Used the software for: 1-2 years ### "10/10 recommend!" May 5, 2025 5.0 10/10 recommend! Has upgraded our production season and made it so much quicker! Pros The ease of use, streamline box office, show marketing, online production site, and fundraising! Cons Somethings are behind a paywall, not able to customize emails for fundraising & each performing can't have their own page on a fundraiser. Alternatives considered [Ludus](https://www.capterra.com/p/136136/Ludus/) Reason for choosing On the Stage Overall the options were better with OTS. Switched from [Yapsody](https://www.capterra.com/p/135224/Yapsody/) We did not like the non user friendly set up. Plus it was also very disjointed and costly. Review Source Response from On the Stage May 7, 2025 Thank you so much for the glowing review and for giving us a 10/10 recommendation! We're thrilled to hear that On The Stage has helped streamline your box office, marketing, fundraising, and overall production process—it means the world to us to know we’re making a real impact on your season. We also truly appreciate your feedback about email customization and fundraising page flexibility. Our team is always working to enhance the platform, and we’re excited about some updates planned for later this year that aim to give users even more control and creative options. Thanks again for choosing On The Stage—we’re honored to support your work and can’t wait to see what you create next! Andie C. Theater Manager Primary/Secondary Education Used the software for: 6-12 months ### "It's not bad, but there are better..." August 19, 2025 3.0 Overall, my experience was fine. It was good enough at what it did, but I ended up finding another software that I like significantly more. Pros On the Stage was a nice was for my school to test out selling tickets digitally for our events. Creating the pages was fairly easy, if technology is something you're strong at, and you were able to personalize things. Cons I did not like that we had to sign a year-long contract right out of the gate. I also did not like how high some of the fees were. I even got charged fees on cash ticket sales AND comp tickets. If I was giving away a ticket to an actor or something, I actually LOST money, which didn't make sense to me. Review Source CP Christine P. Owner Performing Arts Used the software for: 6-12 months ### "Great way to sell tickets without hassle" December 16, 2024 5.0 I am overall pleased with the service. This is my 3rd time using it. Pros What I like most about On The Stage is being able to pass the fees on to the patrons. Cons What I least like most about On the Stage is the challenges in creating a seating chart. The videos and step-by-step didn't cover all I needed to know. I figured in out by doing trial by error. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) It is easier to use and less expensive to use. Review Source MH Mona H. Administrative Assistant Primary/Secondary Education Used the software for: 6-12 months ### "Great platform for schools" May 30, 2024 5.0 Our first year with On the Stage was great! Quick payments, easy ticketing, great way to collect donations, and having the merchandise available for purchase for our shows was definitely a big plus! Pros We have been able to make great, professional-looking websites for our high school productions. It's also allowed us to offer families more options for purchasing and paying for tickets, at their convenience instead of only school hours. Cons The seating chart feature takes some getting used to. I had to redo the charts several times before getting the hang of it. Fortunately, the online support is very helpful and responsive Alternatives considered [Events.com](https://www.capterra.com/p/141049/Events-com/) Reason for choosing On the Stage The additional features, website design, merchandising, donation and fundraising options, superior customer service and support -- great communication!!! Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) I was frustrated with waiting months for a payment. I was also impressed with all the additional features and options available. Review Source Response from On the Stage June 10, 2024 We're thrilled to hear that your first year with On The Stage was met with success! Your feedback serves as a valuable testament to our commitment to delivering efficient services, from quick payments to seamless ticketing and donation collection. It's particularly rewarding to know that our merchandise feature has provided added value to your productions. While we acknowledge the learning curve associated with the seating chart feature, we're grateful for your patience and pleased that our team was able to offer timely assistance. Your insights are crucial in our ongoing efforts to refine our platform and enhance user experience. Thank you for choosing On The Stage—we look forward to continuing to support your theatre. JW Jeanie W. Theatre Director Producer Education Management Used the software for: 2+ years ### "Star Performance " June 3, 2024 5.0 Pros On the Stage is stellar! Our account manager and her support are readily available which makes OTS easy to use. OTS maintains its relevance with consistently evolving technology and development. BRAVO !!! Cons I haven't found anything to dislike with OTS. Alternatives considered [Ludos Pro](https://www.capterra.com/p/219296/Ludos-Pro/) Reason for choosing On the Stage OTS had the appearance and report we desired. Switched from [Tick-It!](https://www.capterra.com/p/9326/Tick-It/) We needed a program that understood the mission and needs of the ARTS. Review Source Response from On the Stage June 14, 2024 We are absolutely thrilled to receive such glowing feedback! It's incredibly gratifying to hear that our dedication to providing stellar service and support has resonated so well with you. We take great pride in ensuring that our platform remains not just relevant but at the forefront of technological advancements, so it's wonderful to know that you've found our evolving features beneficial. As for your comment about not finding anything to dislike with OTS, that truly warms our hearts and speaks volumes to our commitment to excellence. We're honored to have been the chosen platform for your needs and are grateful for the opportunity to support you and other performing arts organizations. Thank you for your trust in us, and we look forward to continuing to exceed your expectations! AL Audrey L. Managing Director Entertainment Used the software for: 2+ years ### "Accesssible for Small Theaters " May 28, 2024 4.0 Overall I've been using it for 2+ years and it's the best free (passed on to patron fee) I could find. Pros I love the easy to publish ticket sites and how once everything was set up it streamlined event creation and running fundraisers. Cons I don't like that I have no say in the marketing. I would rather be able to customize event/fundraiser marketing while creating the event as just another step. So that when everything is published marketing that is concurrent with the event goes with it. Not this continuously over used trite shit. Alternatives considered [Ovation](https://www.capterra.com/p/181479/Ovation/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Ludos Pro](https://www.capterra.com/p/219296/Ludos-Pro/)[Ludo](https://www.capterra.com/p/228190/Ludo/) Reason for choosing On the Stage Honestly, the customer service, but in the past few years that has been more annoying than helpful. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite was going to start charging for events of over 25 people. And they do not allow for online fundraisers. Review Source Response from On the Stage June 12, 2024 Thank you for your feedback and for being a valued user of our platform for over two years. We're pleased to hear that our easy-to-publish ticket sites and streamlined event creation have been beneficial for you. However, we regret any inconvenience caused by the lack of marketing options and recent issues with our customer service. Your input is invaluable, and we are actively working to improve these areas. We aim to take a consultative approach to our customer service and are happy to adjust our interactions to better meet your needs. We also recently expanded our marketing tools to allow for increased customization with emailing and social promotions. If you would like to learn more about these updates or have any additional suggestions, please don't hesitate to reach out to your account manager. We appreciate your continued support and look forward to enhancing your experience with our platform. KH Kelly H. Teacher Education Management Used the software for: 1-2 years ### "Do it! OTS is great!" August 12, 2024 5.0 Excellent- problems are mainly my lack of knowledge or ability. Pros I love how comprehensive the product is for all of our basic needs. The staff is excellent and very responsive to communications. The software is easy to use and the checks arrive on time every time. A+ Cons I would love to see an easier way to print programs. I have a devil of a time getting the booklets right and I can NOT figure out how to have different size sponsor blocks in the program. Review Source MF Margaret F. Box Office Manager Education Management Used the software for: 2+ years ### "On the Stage from the Box Office" June 25, 2024 5.0 I have enjoyed using on the stage for the last three years. OTS listens to customer feedback and makes changes to assist the user. I love the small company feel and helpful support staff. Pros On the Stage is user friendly. I like the detailed help section that answers almost every question and if not, the staff is ready to assist. Cons I would like to have the ability to print a seating chart with readable seat numbers. In addition, I would like to be able to search for a patron using a seat number. Review Source Response from On the Stage August 14, 2024 Thank you for your review and for being a loyal user of On the Stage for the past three years! We're glad you find our platform user-friendly and our support staff helpful. Your suggestions about printing a seating chart with readable seat numbers and searching for a patron by seat number are valuable, and we will absolutely consider them for future updates. Thanks again for your feedback! SB Shanda B. Theatre Teacher Performing Arts Used the software for: 2+ years ### "Great for busy teachers" June 3, 2024 4.0 Overall, my experience has been very positive, and I have no intention of changing to another service! Pros I love that OTS not only takes care of ticketing, including reserved seating, but includes additional web pages for things like cast and crew bios and show merch. Additionally, setting everything up is relatively easy and self-explanatory for people who are not tech savvy. Cons The most difficult thing is customizing our show site. OTS provides detailed specs for things like page headers, but they have never worked for us no matter how closely we follow the specs. So we end up reverting to designes provided by OTS rather than our own custom designs. Integration with social media is a little clunky. Review Source Response from On the Stage June 14, 2024 We're thrilled to hear about your fantastic experience with On The Stage! It's wonderful to know that our comprehensive ticketing system, along with the added features like cast and crew bios and show merch pages, have contributed positively to your productions. We strive to make the setup process as user-friendly as possible, ensuring even those less familiar with technology can navigate with ease. Regarding customization, we understand the importance of aligning your show site with your unique brand identity. We're actively working to enhance this aspect of our platform. Additionally, we recently launched new social features to include more customization and video support, as well as expanded to integrate with TikTok. Please reach out to your account manager to learn more. Thank you for your valuable feedback; it helps us to continually improve and tailor our services to meet your needs. SC Stephanie C. teacher, drama director and producer Education Management Used the software for: 6-12 months ### "Awesome customer support!!!" June 11, 2024 4.0 Overall, it has made a lot of the monetary collection much easier. We used it for 3 shows this year, and tweaked our own set up at the door, ticket prices, and I am still playing with entering cast members information and I haven't yet tried the 'showgram' creator. Pros It has made a lot of our ticketing processes easier, and the customer support team has been amazing! Cons The fees did increase our ticket prices, and in our small town, we had some complaints. Many were fine and understood, but change takes time. Reason for choosing On the Stage Honestly, the people! I felt very comfortable with everyone I've talked to at On the Stage, and didn't get that same feeling from Showtix. Review Source Response from On the Stage June 26, 2024 Thank you for sharing your positive experience using our platform for your shows this year. Streamlining ticketing processes and providing excellent customer support are at the core of what we aim to achieve. We understand that changes, especially regarding fees, can sometimes cause concerns, particularly in smaller communities. However, we're committed to continually improving our services and ensuring that our users have a seamless experience. Thank you for choosing On The Stage, and we look forward to supporting your future productions! BD Brent D. Manager, Performing Arts Center Higher Education Used the software for: 6-12 months ### "OTS provides much more than ticketing for the Arts" April 24, 2023 5.0 OTS is the ticketing platform of choice at a great cost. I would recommend to any arts organization. Pros Our College switched to On the Stage this past year and we could not be any happier and pleased with the software and what OTS has to offer both for the internal and external customer. The Client Support is Superb with great communication from your account manager. The system provides layouts that make it easy to build events for your next show that look great online and easy to navigate by your guests to purchase tickets. Automated e-marketing which is a plus for all your events and they offer merchandise which is amazing as well as easy to use. All around a great ticketing platform that is easy to use by all. Cons I would appreciate updated and more efficient reports that generate from the platform for the shows. Review Source JM Jennifer M. Teacher Education Management Used the software for: 1-2 years ### "High School Helper" June 4, 2024 5.0 Great! Helpful staff and easy to use platform. Pros I no longer have to sell tickets! Easy to publish on social media platforms. Cons Occasionally confused on setting up the pricing features. Review Source Response from On the Stage June 14, 2024 We're thrilled to hear that you've had a positive experience with On The Stage! Our team works diligently to ensure that our platform is user-friendly and efficient for all our clients. It's fantastic to know that you find our staff helpful and our platform easy to navigate. We understand that setting up pricing features can sometimes be confusing, and we appreciate your feedback. Rest assured, we're continuously working to improve our platform and make it even more intuitive for you. Our account managers are also always just a phone call away and can assist as needed. Thank you for choosing On The Stage, and we look forward to continuing to support your ticketing needs! SH Samuel H. Brand Manager Performing Arts Used the software for: 1-2 years ### "Leighton Dance Project LOVES On the Stage" June 8, 2023 5.0 The autonomy found with this platform is wonderful. In the past we have experienced the inability to finish or edit things in a timely manner because we had to wait on a third party. But being able to have someone savvy in the platform from our internal team to make these edits has helped tremendously! Our industry moves so quickly and we have to change things on a whim. This has allowed us to do those things on a high level without waiting for another company to do it for us. Pros When researching the right product to use for our company I came across On the Stage and put it on my list to look into. I narrowed down our selection and scheduled a consult. Right off the bat the welcoming environment of all the team members I worked with solidified our choice. They were inviting, funny, and listened to our needs to see if we would be a good match for each other.After signing on their customer support and our account manager has been able to navigate us through the platform quickly, and make edits with me in our ever changing industry! What an amazing team. Cons As always the only feature that we are missing is one that integrates with our current CRM. It is through no fault of On the Stage, but our software will not integrate with the program. Something that would be helpful for performing arts management would be the ability to pull and send reports, cast lists, allow ticketing purchases, etc. between the platforms. We are a dance studio of around 700 kiddos and would love to have integration between these platforms. Review Source JP Julius P. Theatre Teacher Fine Art Used the software for: 2+ years ### "Great for small venues" April 25, 2023 5.0 Prior to this we have only done the old fashion tickets from a printer that the kids went out and sold. This has really made it a lot easier to keep track of tickets, names, dates, and money. \[sensitive content hidden\] was fantastic as she walked us through this program and they have kept in touch every year with me as we head into our season. Pros Ever since we decided to use On The Stage it has really made ticketing a breeze. We have a lot folks who buy tickets for our dinner theatre through this program and it is really easy to see how many people, the history of those who have bought tickets, sending out emails to returning customers, and so much more. The website is fantastically easy to design and build so my students can easily take charge of this task. Cons The only complaint we have ever received is about the fees (which really aren't that much). We remedied this by folding them into our ticket price and have had no problems since. Reason for choosing On the Stage We really chose on the stage due to their customer service and their sales team. They were fantastic and super helpful. Review Source BS Brent S. Drama Director Education Management Used the software for: 1-2 years ### "High School Drama" May 19, 2024 5.0 It is easy to use and the customer service is excellent! On the Stage has become a critical part of my drama productions! Pros I like the ease for me and for my patrons. It is a nice way to handle the online sales during the busy time of play preparation. Cons While the cost is low, I always wish that these costs could be less. Review Source Response from On the Stage June 10, 2024 Thank you for your review of On The Stage! We're thrilled to hear that our platform has seamlessly integrated into your drama productions and has simplified online sales during the hectic play preparation period. Our team works tirelessly to ensure that our platform is user-friendly and that our customer service exceeds expectations, so it's rewarding to hear that you've had such a positive experience. We understand the importance of affordability, and while we strive to keep our costs competitive, we appreciate your feedback on pricing. We're continuously exploring ways to enhance the value of our services while keeping costs manageable. Thank you for your support, and we look forward to continuing to support your productions in the future. MK Marty K. President Entertainment Used the software for: 2+ years ### "Very nice for community theater." May 8, 2023 4.0 It is wonderful to have emails and social media posts go out automatically. Our volunteers have their hands full with all aspects of production, and the auto marketing is terrific! Also fantastic to know that any questions we might have are promptly and skillfully answered. Pros We are a small community theater. On The Stage has been very helpful for us in managing our online ticket sales at a very reasonable price. They are continuously adding new features, have some terrific resources and educational opportunities, and the customer service has always been responsive and helpful. Cons While we haven't found anything missing, we haven't taken full advantage of all of the features, as we are all volunteers and learning/implementing new features takes time, which is at a premium. One suggestion I would have is to allow the cast to be listed without character names. We have performances where there are no named characters - cabarets, etc... Review Source EM Eric M. Director of the Warren Performing Arts Center Entertainment Used the software for: 6-12 months ### "A good software for independent arts groups" April 25, 2023 5.0 I have enjoyed my time with OntheStage and will continue to use the product for the foreseeable future. Pros The OntheStage system is a one stop shop for all the ticketing, marketing, and fundraising needs of groups operating on limited resources. It is easy to learn. Easy to implement, and easy to maintain. The staff is friendly, knowledgeable, and very eager to help you succeed. Cons There are some database integration features I wish were possible without third part software. Reason for choosing On the Stage None. Switched from [Ludus](https://www.capterra.com/p/136136/Ludus/) Cost and available features. Review Source CP Chris P. Director Performing Arts Used the software for: 2+ years ### "We love On the Stage!" April 25, 2023 5.0 The customer service is phenomenal. Pros On the Stage makes ticketing SO easy - I don't have to worry about paper and pencil ticketing lists and it allows me to make sure I don't oversell the shows. Cons I wish the reporting was more user-friendly - I would love to run reports including names, addresses, e-mails, phone numbers, and a list of each show people have attended. Reason for choosing On the Stage n/a Review Source ZY Zaylin Y. Founding Managing Director Entertainment Used the software for: 6-12 months ### "Support On The Stage" May 7, 2023 5.0 Overall my experience has been great. Customer support is very responsive and always willing to help. Pros I love how easy it is to setup events and ticketing for our shows. I also enjoy everything being a part of one page. Cons I do not like the lack of customization with the events. Also, it has been an issue getting merchandise setup on our site/ Review Source DF Darci F. Owner/Founder/Director Performing Arts Used the software for: Less than 6 months ### "On The Stage" April 25, 2023 4.0 The ticketing part is easy but it still seems to lack features that BookTix had. The registration part needs a serious improvement for it to be useful. Pros The customer see is excellent! I also like the ability to host several fundraisers on this site and that the site posts it on social media for you. Also the checking in of the event tickets is really easy and efficient. Cons I’m not a fan of the class registration page. On the back in it’s hard to see who registered. I can’t see all the information I need. I also wish it was more mobile friendly. It’s not easy to use this site on the back end on mobile. I wish it had an app. Review Source PM Philip M. Director of Finance Performing Arts Used the software for: 1-2 years ### "One of the best systems out there for small community theaters!" June 9, 2023 4.0 Pros The product is easy to setup and maintain as it takes very little time. The process of making sales is clear and easy to setup - as are things like discount codes, coupons, sponsorship perks, etc. Cons The concept of having the overall community theater website in OTS is still a bit rough, lacking features most website builders have available. Perhaps my greatest complaint is the lack of an open API to connect names, addresses, purchases and other data to our other systems. Review Source SN Suzanne N. Treasurer Performing Arts Used the software for: 2+ years ### "On the Stage is great!" May 12, 2023 5.0 Hopefully we will start using help with fundraising and growing our audiences Pros The staff is always there when I need them and their response is fast. Cons I have liked all the functions I have used. Review Source BR Barbara R. Chair Entertainment Used the software for: 2+ years ### "Theatre help" May 4, 2023 5.0 Excellent Pros The customer service is very good. Always helpful. Cons Not able to deduct child ticket purchases from total inventory Review Source JR Jennifer R. Director Performing Arts Used the software for: 1-2 years ### "Great features" May 9, 2023 5.0 Good. Pros easy to set up and easy tracking and immediate payouts Cons I would love to be able to send notes to our contacts through On The Stage in additiona to the ones auto generated by OTS. Event/fundraining set up is challenging. Reason for choosing On the Stage they send auto notes to patrons Review Source Similar Products Featured ## Related categories [Ticketing](https://www.capterra.com/ticketing-software/)[Event Marketing](https://www.capterra.com/event-marketing-software/)[Fundraising](https://www.capterra.com/fundraising-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.