# Wiseback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Wiseback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/276801/Wiseback/reviews --- # Wiseback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Wiseback ## What is Wiseback? Wiseback enables businesses to listen to their customers at all touch points in an omni-channel structure. It offers real-time feedback collection, measurement with CX metrics (CSAT, NPS, CES), closing the loop. With Wise Analysis reporting supported by AI-based text analytics, personal report screens can be created on a drag-and-drop screen. SDK for mobile applications (iOS, Android), Android APK for kiosk channel are offered. Integration options for SMS, email, web channels. ## What is Wiseback used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wiseback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.wiseback.com&name=Wiseback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wiseback 4.9 (21) VS. [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (21) Ease Of Use 4.7 (10,408) Value For Money 4.9 (21) Value For Money 4.5 (6,450) Customer Service 4.9 (20) Customer Service 4.5 (5,757) ## Wiseback alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/276801/Wiseback/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Surveys & Feedback 4.8 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.8 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Data Visualization 4.7 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Graphical representation of data Feedback Management 4.9 (17) 35.29% of 17 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 4.8 (17) 47.06% of 17 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.6 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Wiseback 27 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.7 (21) 4.7 Based on 21 reviews ## Pricing Value for money 4.9 (21) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.9 (21) 4.9 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (20) 4.9 Based on 20 reviews ## User reviews Overall rating 4.9 Based on 21 reviews Filter by rating 5(18) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent UE Ugur E. Senior Manager Telecommunications ### "Excellent Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 Easily integration, User-friendly management panel, management screens, personalized reporting panels make life easier for customer experience experts like me.The drag and drop form builder's custom css support was also among the features I liked. Pros As a customer experience professional, I had chance to experience Wiseback while I was working in the Telecommunications industry. I saw that it is very easily integrated into mobile applications with its omni-channel structure and especially the mobile SDK offered for iOS and Android. Cons I would definitely recommend this sfotware Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Savas C. Assistant General Manager Computer Software ### "Sophisticated Customer Experience Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2022 We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space. Pros It is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast. Cons Future projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution. Reasons for choosing Wiseback Much more flexible integration structure, some critical features for better reporting and further customizable content, excellent price gain ratio compared to alternatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OG Oktay G. T&D Manager Education Management ### "Quick Analyze" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2022 I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns. Pros You can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form. Cons After sharing a survey, I would like to add or remove questions on it. Reasons for choosing Wiseback I can always reach customer service, they respond to my requests and help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Emre A. Head Of Custom Service and Escalation Telecommunications ### "Strong partnership, easy of use product and customer oriented solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2022 Wiseback is a start-up and cares about their customers needs. If there is a feedback or needs about platform, they can develop it in a very short time. Pros If you want to achieve the goals (collect feedback) with a saas product, it is the best choice. You don't need to integrate your database and crm. Cons User friendly interfaces. We started to use in a day. Reasons for choosing Wiseback Easy of use, low price, customer oriented solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director Government Administration ### " Wiseback Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2022 Wiseback is a good platform where we can get fast results in measuring customer satisfaction and expectations Pros user-friendly, easy to implement, reporting easy to understand Cons For nearly two years, We are using this platform, and I did not come across unexpected scenarios Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ayca A. Internal Communications Specialist Information Technology and Services ### "Wiseback Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 28, 2022 Overall pleased with the Wiseback. Pros It can be used easily and the reports of our surveys are easy to read and adequate. Cons While creating our surveys sometimes you need to go step by step to not disturb the structure of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mesil C. Sales Manager Automotive ### "general" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2022 User-friendly Pros Listening feedbacks instantly is the most important thing for companies because of taking actions instantly. Cons you have many options for survey. also you can manage feedbacks and take actions for all employees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CRM manager Information Technology and Services ### "Strongly recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 Really positive indeed. The Wiseback team is also easy to contact and always there for questions and support. Pros It's definitely easy to use. Its friendly, understandable user interface makes it easy and fun. The AI, reporting, dashboard functionalities were great. Cons Nothing specific. However, it would be nice to have a development/release roadmap to see the upcoming features and solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Specialist Airlines/Aviation ### "Wiseback so good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 Pros We use this software for satisfaction survey on food services in our company. This software helps us for assessment in several way and do it very well. Cons In first sight, it is a little bit complex but it is a process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS cihan s. Call Center Manager Sports ### "Perfect Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2022 As a call center manager at Misli.com, she sends daily sms Pros I like that it is good quality and useful. Cons When sending sms, the date field can be different from the one I choose from time to time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Relations Director Gambling & Casinos ### "wiseback happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Pros simple, fast, clear, flexible user friendly Cons There is no answer to this question yet, maybe in the future Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ÇG Cagdas G. Data and CX Executive Electrical/Electronic Manufacturing ### "Wiseback " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 23, 2022 Pros it has a user friendly menu so i like it. Cons We need to download the existing data in a format that can be analyzed in R and spss programs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tugba C. CRM Manager Cosmetics ### "A step closer to Voice of Customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2022 We collect our customers' comments thanks to this software . and we can follow our improvement trend on NPS Pros Easy to use , user friendly reporting system, actionable insights Cons Reporting on the NPS comments might be more developed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UK Umay K. Marketing Manager Construction ### "The best in CX " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Pros Wiseback has a very user-friendly panel and reporting mechanism is very easy. In addition to this, 24/7 support is a plus. Cons Literally, I don't have any bad experiences. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VT Vildan T. Customer Relations Manager Automotive ### "Wiseback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Pros user-friendly for customers Cons There is no aspect that we do not serve useful for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Marketing and Audience Experience Non-Profit Organization Management ### "A hidden gem" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 22, 2022 With Wiseback, we have a solid communication path among our audience. Thanks to Wiseback features, we evaluate NPS, CSAT, etc., in every moment of truth and have the opportunity to improve the experience. Pros Super easy to build up experience evaluation forms. Cons AI-enabled dashboards and advanced reporting would be nice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Burak Bora O. Software Manager Information Technology and Services ### "wb rev." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 A platform that offers more than what we need for customer experience management. We have provided two-way integration without hassle using the provided APIs. We also take the necessary actions for feedback by using the management screens. Pros It offers easy-to-use and functional screens. we can get real-time feedback data. We follow up the negative feedback with the instant notification system. With Wise Analysis, we can create our own report screens. We use it without the need for a support team. Cons It fully meets our needs. Maybe it will nice to have if more information was provided on the customer card. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TY Tolga Y. Managing director Design ### "Easy to use and functional screens" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2022 More than what needed for customer experience management Pros Fully meeting our needs. No further expectations. Cons Can say nothing at all. Thats what its for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK H kerem F. Editor Online Media ### "Easy to use: Wiseback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2022 Pros It is easy to use and user-friendly. Recomended! Cons More data visualization would be better! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SÖ Selim O. Tech Editor Online Media ### "Native solution for customer experience management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2022 Wiseback allows businesses to collect instant feedback through different channels such as sms, kiosk, website, mobile application, e-mail, QR code. And I like this platform. Pros Dynamic Form Builder, QR Code Integration, Kiosk Mode, Email Survey Submission, Business Variables, Push Notifications, Happiness Rate, Classification of Responses Cons Obviously all the features are useful and I don't want to do this type of classification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ozlem S. Gelişim Atolyesi Education Management ### "customer experience management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 user friendly budget friendly Pros user friendly budget friendly. I use it without any support. Report works, in real time Cons No customer experience map should be added. 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