--- title: "Charlie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Charlie Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/276819/Charlie/" page_type: "product" language: "en" --- # Charlie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Charlie ## What is Charlie? Your client is your best ambassador. With Charlie, collect video customer testimonials made easy. Import your customer contact database and ask them for a video testimonial in a few clicks with Charlie Customize invitation text and record a welcome video to get maximum responses. Download the result of the testimonials already edited, directly in square or story format with customer consent. Ready to publish ! ## What is Charlie used for? [Review Management](https://www.capterra.com/review-management-software/)[Generative AI](https://www.capterra.com/generative-ai-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €60 Usage Based, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Charlie 4.8 (8) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price €60 Usage Based, One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (8) Ease Of Use 4.6 (1,446) Value For Money 5.0 (8) Value For Money 4.4 (1,249) Customer Service 5.0 (8) Customer Service 4.6 (1,399) ## Charlie alternatives [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (127)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars ## FAQs about Charlie Overview ### What company size and specific industries is Charlie built for? Charlie is designed for startups, agencies, online schools, coaches, and estate agents that need to build trust with potential buyers. It suits small to mid-sized businesses in service-based and education-focused sectors that want to reassure prospects and support buying decisions. Features and Usability ### What are the key features of Charlie? Charlie includes campaign management, review request, review monitoring, and feedback management for collecting and tracking customer input. It also offers alerts/notifications, email reminders, SMS messaging, and chat/messaging for follow-up. Additional features include reporting & statistics, customizable branding, customizable templates, website integration, widgets, social sharing, and multi-language support. Getting Started and Support ### What training and onboarding options does Charlie offer? Charlie provides webinars, documentation, and videos to help teams get started. Webinars support live or scheduled training, documentation gives written reference material for setup and feature review, and videos offer visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Charlie offer? Charlie provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support resources are organized across self-service and direct contact options, giving users multiple ways to get help with setup, troubleshooting, and account questions. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Charlie supports all three features that reviewers rate highest: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of brand sentiment, allowing teams to respond faster and make better decisions about the customer experience. Review Request 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Dashboard 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Notifies a business when a review is left Campaign Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Multi-Channel Campaigns 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Allows for businesses to run a variety of different campaigns across different channels Charlie 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Language: Manage and support multiple languages - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 5.0 (8) Free Trial Basic €60.00 Usage Based,One Time Value for money 5.0 (8) 5.0 Based on 8 reviews ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GL Gregory L. Fondateur Music ### "Très pratique à utiliser pour des UGC" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 7, 2023 Pros Permet de gagner du temps dans la collecte des UGC Cons La personnalisation n'est pas idéale et pourrait être améliorée. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Elise D. Responsable Communication Real Estate ### "Une plateforme idéale pour récolter rapidement des témoignages vidéos de ses clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2023 Pros Facile à mettre en place. Coût plutôt avantageux. Cons Ne pas pouvoir importer de manière massive des contacts. La complexité de personnalisé les emails envoyer aux clients... Reasons for choosing Charlie Facilité de mise en place, et seul outil de récolte de témoignage vidéo à ma connaissance sur le marché. Coût plutôt très avantageux. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VD Villy D. President Construction ### "Un indispensable !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2023 Une satisfaction totale et un accompagnement parfait Pros Charlie c’est indispensable pour toutes entreprises de notre époques. L’équipe est formidable pro et humain Cons Rien tout est parfait !!! Vous pouvez y allez les yeux fermés ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BG Bertrand G. Dirigeant Entertainment ### "Des vidéos témoignages de qualité et simple à produire" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 Il n'y a rien à dire sur l'expérience global, tout roule. La solution fonctionne comme on veut et si jamais il y a des questions, l'équipe de Charlie est réactive. C'est parfait. Pros C'est très compliqué d'obtenir des témoignages vidéos de la part des clients. D'abord,, il faut leur demander de se filmer. Charlie rend tout le process plus accessible. Les clients peuvent faire le témoignage depuis leur ordinateur ou téléphone, ils n'ont qu'à répondre aux questions posées et c'est tout. C'est simple de leur côté. De mon côté, c'est simple aussi car je n'ai aucun montage vidéo à faire. Avant Charlie, je n'avais ni le temps, ni l'envie d'avoir des témoignages vidéos et maintenant, je parviens à en récupérer régulièrement. Cons Etant donné que la solution est récente, il y a quelques points à améliorer sur la plateforme. Par exemple, Charlie ne sauvegardait pas mes questions que je posais à mes clients. Dès que j'envoyais un nouveau témoignage, je devais faire l'effort de retrouver mes questions. Cela reste des petits détails comme ça, mais c'est corrigé petit à petit. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 5, 2023 Thank you very much for this very detailed feedback. It's true that we work every day to improve the software based on feedback from our customers. Thank you very much for everything! Laura A. Dirigeante Marketing and Advertising ### "Des contenus vidéos personnalisés" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 Pros Très simple d'utilisation, Charlie permet d'obtenir des vidéos authentiques très facilement. Cons Problème de qualité quand les clients ne respectent pas les consignes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 5, 2023 Thank you Laura for your honest opinion! It's true that we're dependent on the quality of the customer's device EC Emilie C. Owner and coach Sports ### "Octoplus-coaching" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2023 It's been a big help for my gym. This helped reassure my customers in their purchasing process Pros the ease of requesting testimonials, the simplicity, the accessibility even to people not comfortable with technology, and the high quality customer service Cons Nnothing, everything is absolutely perfect. The team informed me that they were working hard to continue developing the software, particularly on additional features. The customer promise is successful Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 5, 2023 Thank you very much for this review. You received an impressive number of video testimonials, which is a record for us! Mathieu V. Dirigeant Graphic Design ### "Performant et efficace " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2022 Excellente expérience. Fluide, intuitive et tarif abordable. Pros Facile d’utilisation, pratique, moderne et efficace ! Cons Tout est parfait pour moi. Continuez ainsi. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 5, 2023 Thank you so much for the review! Sorry for the delay... I've just discovered that I could reply! YourCharlie has come a long way since then :) Ari M. Consultant Biotechnology ### "Real "skin in the game" recommendations/referrals " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2022 I want to raise the awareness of my brand by requesting my podcast Guests to offer a video recommendation, and Charlie does it perfectly. Pros Very easy to used interface, and the \[SENSITIVE CONTENT\] and her team and really great, very reactive. Cons Nothing. Everything is perfect, so I really don't have anything bad to say. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 5, 2023 Sorry for the delay, I've just discovered that I can reply...thank you very much for your opinion! Since then we've made a lot of progress with the software. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.