--- title: "Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276838/Servant-Keeper/reviews/" page_type: "reviews" language: "en" --- Servant Keeper 4.6 (687) [View alternatives](https://www.capterra.com/p/276838/Servant-Keeper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Servant Keeper Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews JW Jeff W DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “I really like its customizations.“ August 15, 2025 JG James G Associate PastorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “In addition we experience multiple times when they lacked compatibility with the later Mac OS updates.“ February 15, 2025 DH Denise H Director of Finance & AdministrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “You are able to change titles of boxes and truly track exactly what you need to track for your non-profit.“ August 30, 2023 LS Lillie S SecretaryReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile apps are nice, but with the limits of the reporting, Greet and Attend is basically useless to us - the quick counts do not accurately chart in the reports and there is no way to fix this.“ October 11, 2023 DB Dr. Ken B PastorReligious Institutions, Self-employedUsed the software for: 6-12 months. “Overall, it is a simple solution for making online giving an option, and it is very easy to incorporate into one's pre-existing website.“ March 28, 2024 SS Sandra S Administrative assistant and database adminReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Check in was not wireless and was bulky having computers at each station“ January 3, 2025 LM Lula M NAHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Love to used this product tried Vanco not my taste for processing payment but it works and too expensive to used.“ September 16, 2023 JW Jeff W DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “It feels antiquated and can be really complex and challenging to use or at least get used to.“ August 15, 2025 ## Showing most helpful reviews Showing 1-25 of 687 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Albert F. SAP EAM / PM Subject Matter Expert Used the software for: Less than 6 months ### "Servant Keeper gets across the board. Their salesman, " January 8, 2018 5.0 Online directory for church membership. Saved many man days of work recording and tabulating contribution statements to the membership. Opens door to online communication to church membership.' Allows membership to review their giving statements at any time online. Pros We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers. The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes. The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality. At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership. The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing. Cons We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised. Review Source Response from Servant Keeper January 26, 2018 Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team CP Carol P. Treasurer Religious Institutions Used the software for: 2+ years ### "Weekly user of Servant Keeper, version 7" June 21, 2021 5.0 This has been a very reliable software as I have experienced very few issues with it. In the almost seven years I have used it, I think I have called for technical assistance only two or three times. My issues were resolved in a timely and helpful manner. I am a satisfied user of Servant Keeper. Pros I use Servant Keeper to make my weekly deposit; to record membership; to print picture directories; to prepare annual giving statements; and to run reports for budgeting purposes. Cons I would like to be able to do accounts payable from the same software in which I track income. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Servant Keeper For the membership management/directory printing. Review Source TH Teer H. Pastor Religious Institutions Used the software for: 1-2 years ### "SK Good For Churches" January 5, 2025 3.0 We use SK for church membership organization. The platform assists us with end-of-year reports as well as occasional mailings. Pros The depth of services provided on the platform. SK can handle everything a church needs. Cons The overall interface and user experience need to be improved. Review Source NM Nicole M. Co Pastor Religious Institutions Used the software for: 2+ years ### "Servant Keeper The Choice in Church Software Innovative and Integrative; Relational Software" July 25, 2019 5.0 We have integrated our accounting and membership departments. We have had been able to communicate more effectively and efficiently with the congregation through the SK Notify tools. We are expanding our functionality by adding Event Brite, Check In and Cloud Directory. We anticipate simpler processes and more excellence with the addition of these tools. Having the ability to equip others to utilize the SK tools definitely supports stronger relationships which in turn supports less money for staffing due to the time saved through equipping others. SK continues to impress me with their ability to listen and hear their audience by remaining innovative with their software. Pros The synergy for how all the modules work together. The opportunity to add add on modules when ready both financially and with personnel. The Cloud version is outstanding and the addition of the apps. Time saving! Connectivity at its best! These additions bring the corporation, the leadership and the attendees into relationship because of the tools. Our organization has always appreciated the Support Desk. When i think of Servant Keeper SERVANT always a listening ear and continual support via phone, email or on site trainings. KEEPER committed to excellent support and excellent products. Cons There is definitely a learning curve however the Webinars, Trainings, Tutorials, Support Desk make it possible for anyone to use SK. Reason for choosing Servant Keeper We selected SK due to user friendly the multiple selections of additional software modules available as well as having the Support Desk option. Switched from [Logos II](https://www.capterra.com/p/2676/Logos-II-Church-Management/) We were searching for software to integrate our accounting and membership data. Review Source KG Kathy G. Pastor’s wife / Church administrator Religious Institutions Used the software for: 2+ years ### "Best customer service" June 3, 2023 5.0 I probably would not have remained with you had it not been for your customer support. I am a bit of a dinosaur when it comes to technology and the customer support has been my lifeline. Pros I have used Servant Keeper for over 20 years for our church management and to keep track of donations. The Help desk has been a great feature when I have had trouble navigating the site as well as the customer support site. Cons As with any program, you must learn the features. I am in the middle of migrating our donation information back into Servant Keeper from Faithlife. I used Faithlife because of its app feature and having one stop shopping through that app for our membership. The process to get into the membership portal on Servant Keeper was a little more involved and I wanted our members to be able to keep track of their giving and print off their contribution sheets at the end of the year which was easier on the Faithlife site. Alternatives considered [Proclaim by Logos](https://www.capterra.com/p/265496/Proclaim/) Reason for choosing Servant Keeper I had both but used Servant Keeper for the church management side and imported the giving from Faithlife Review Source LM Leah M. Office Manager Religious Institutions Used the software for: 2+ years ### "Awesome Servant Keeper!" June 30, 2021 5.0 I am able to monitor member personal information, donations, pledges, and interface with QuickBooks for the donations. This has made my job much easier. Thank you! Pros Servant Keeper 7 is easy to use with donations, member info, and attendance monitoring. Cons I have heard that Servant Keeper 8 allows you to email, which would be helpful, but is lacking with Servant Keeper 7. Reason for choosing Servant Keeper Less expense and more options. Switched from [FlockBase](https://www.capterra.com/p/98528/FlockBase/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Pastor change. The new Pastor had used your software before and helped us update. It has been a BLESSING. Review Source DE Debbie E. Office Manager Religious Institutions Used the software for: Less than 6 months ### "Servant Keeper for a Mid-Sized Church" June 1, 2021 5.0 SK is a huge benefit in tracking all kinds of information regarding our membership and in producing digital and paper directories. Pros I'm not utilizing everything yet but these are the things I'm using and have found to be very helpful: A membership database with the ability to run all kinds of reports. The ability to create a paper directory/pictorial directory that includes contact information for the whole family. Easily upload and crop pictures for family profiles and individual profiles. Access to membership data through the SK App Customer support is exceptional! Whenever I call needing help the staff is very kind, professional, and helpful. Cons The inability to change the preschool designations in the school grade category. The inability to move around between I have difficulty finding the information I am looking for with the help/search tool in the database. Switched from [ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/) Church Community Builder isn't as user-friendly. It doesn't have customer support like SK does nor does it have as much flexibility in creating a membership directory. Review Source JK Jill K. Creative Worship and Communications Religious Institutions Used the software for: 1-2 years ### "Servant Keeper" October 25, 2019 3.0 We needed an affordable cloud based church database to replace our old service based program. This was pretty good for the money. The app is good and reports are easy once you train and practice. Pros The app is very helpful. We are learning to customize reports easier. We like the cloud alternative. Event Bright integration is great. Cons Setting up the groups are a little clunky at first. White glove transfer wasn’t as seamless as promised. It doesn’t interface with our One Call Now system, so we are having to update two systems. Alternatives considered [Realm](https://www.capterra.com/p/146265/Realm/) Reason for choosing Servant Keeper Realm hadn’t been around long enough for our comfort. Switched from [ShelbyNext Membership](https://www.capterra.com/p/71788/ShelbyNext-Membership/) Cost and a desire to move to a cloud based system. Review Source BM Becky M. Office Manager Religious Institutions Used the software for: 2+ years ### "Great choice for all churches" June 30, 2021 5.0 Its great for our needs and has a lot more potential than we use. Pros We love how easy it is to navigate and find what we need. Cons Seems the group keeper is nice but not very straight forward in setting up group filters Alternatives considered [Elexio Community](https://www.capterra.com/p/117170/Elexio-Database/) Reason for choosing Servant Keeper Price was significantly cheaper Switched from [Logos II](https://www.capterra.com/p/2676/Logos-II-Church-Management/) Support for Logos was ending once it got bought out by Elexio. Review Source PR Phillip R. Treasurer/Administrator Religious Institutions Used the software for: 2+ years ### "Servant Keeper Thoughts" November 21, 2019 4.0 My overall experience with Servant Keeper has been good. Even though some of the features are somewhat confusing to me, ultimately, in time, I am able to figure them out. So far it has been the most user friendly church management program I have tried. I Ch Pros Overall the software is relatively user friendly. Doesn't take long to get going. If you can attend an instructional seminar, that will get you going even faster and get a lot of questions answered. Giving entries are very intuitive and straight forward. Corrections to entries are a little more work. Cons Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult. Always have to go back to the guides and/or instruction manual to recall the steps. I always have problems with the conditional statements in creating a group. Wish it was more simplified with practical examples or templates. Alternatives considered [PowerChurch Plus](https://www.capterra.com/p/2679/PowerChurch-Plus/) Reason for choosing Servant Keeper PowerChurch Plus was too complex for our people to figure out. Review Source SN Sandra N. Church Clerk Non-Profit Organization Management Used the software for: 2+ years ### "My experience using Servant Keeper" January 3, 2024 5.0 I have been working with Servant Keeper for about 7 or 8 years. I was offered in person training with the personnel from the company for a number of months. I liked all features and the most importantly the excellent customer service. Pros I like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have. Cons I personally like all of the features of Servant Keeper. Review Source DL Douglas L. Reitred Information Technology and Services Used the software for: ### "Servant Keeper - The First Three Weeks" February 9, 2017 5.0 The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations. By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.) The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records. There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper. Pros Easy of navigation, yet extremely comprehensive in depth. Cons I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers. The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book. Review Source Response from Servant Keeper February 15, 2017 Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry. The Servant Keeper Team MW Manja W. Treasurer and Bookkeeper Religious Institutions Used the software for: Less than 6 months ### "Excellent Customer Service!!" February 8, 2024 5.0 Overall, my experience has been great so far. The resources and support from Servant Keeper have made it easy to use all the features Servant Keeper offers. Every question I had has been answered, and I can call someone for help, which makes a big difference to me. Pros I am so impressed with everyone I have talked to so far at Servant Keeper. I have taken a few webinars, called the Help Desk and emailed with the onboarding team a few times. Every time my experience was excellent. Everyone is so helpful and patient. I got lucky to talk to \[sensitive content hidden\] from the Help Desk twice, and she is outstanding. Cons We are struggling with a few glitches for the account setup for donors, which are concerning me. I have talked to \[sensitive content hidden\] about it, and hope Servant Keeper can remedy the issues as soon as possible. After you first sign up and create your account, our donors are unable to enter their payment info. Even after logging out and logging back in the next day, it still doesn't seem to work. It eventually works, but I anticipate a little frustration from our donors. Review Source BP Barbara P. Church Administrator Religious Institutions Used the software for: 2+ years ### "The ONLY Church Management Program I will recommend" June 28, 2021 5.0 Pros Another church administrator recommended SK to me in 2000. I am forever grateful that she did. SK is very user-friendly and has many useful and customizable features for every size church. Their customer service and help desk are very knowledgeable and are genuinely happy to help you. I always recommend SK to other church administrators when I am asked what program at our church. Cons Nothing. All the features are very easy to use and integrating with QB was very easy as well. Alternatives considered [ACS](https://www.capterra.com/p/2668/ACS/) Reason for choosing Servant Keeper Cost and user-friendliness. Review Source LM Lula M. NA Hospital & Health Care Used the software for: 2+ years ### "Help with getting to know the different levels of Servant Keeper managements was so easy to gash" September 16, 2023 5.0 Love to used this product tried Vanco not my taste for processing payment but it works and too expensive to used. Pros Integration and features added to the app. After getting through the Staff step by step login for the set up.and managing for that was manual for donors that used cash donation. Next was the process of give now for the members and donors giving through the process of their email payments and receipts. Cons I have never disliked servant Keeper use it for membership donation only for over 20 years. Now with getting the donors an for me to track is very good for me and the process of income to the church Reason for choosing Servant Keeper Much easy to use and your help support knows how to get you through the process of using each part of the application correctly. and if there are other question they can walk you through the process. where you understand what to do Review Source DZ Deb Z. Church Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Servant Keeper " August 29, 2019 5.0 We are utilizing this software to get some really interesting report returns as we are learning the capabilities. We are also learning by the types of reports we are looking for how to better maintain the profiles that were set up and to streamline for best outcome in reporting. Again, Servant Keeper Help Desk is a must! Pros Lots of opportunities for reporting, customizing, etc. Pretty robust software. I have just had basic training by a previous user who also did not utilize the software to its fullest as this was not her function. We are learning more and more about just how much this software can do. We have been under utilizing and are looking forward to seeing how we can beef up our usage to get the best return on our investment and to care for our members in a more consistent way. Help Desk and tutorials are most helpful. Cons Without the proper training it is not extremely user friendly for reporting but with the right training, the software is outstanding. I highly recommend the Help Desk option. It has more than paid for itself year after year as we continue to learn the capabilities. The staff at Help Desk are super well trained and very helpful. Review Source GB Gwen B. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Servant Keeper Service Review" September 6, 2019 5.0 We love that our minister/users can log on from their phones and bring up members for visits or calls. I like the ease of adding members. I like the incredible help I get because I can talk to a person and not go thru several menus to get there. Our bookkeeper has found contributions to be easy to use and help calls very effective in problem solving Pros User-friendly with the ability to actually talk to a customer service rep who will help with any problem. Today, reps, actually logged into my account and ran an update and made sure I could access Servant Keeper through an icon on my screen. It must have taken only 10 minutes for her to complete the help. Cons I'm still struggling with the bulk mail ability. I can create the group, but the barcoded labels don't appear correctly, i.e, they overwrite between the first 5 and the last 4. They should be different each time they are run based on a product called Cassit, that Servant Keeper doesn't use to verify for each time the bar codes are attached to the label list. Also there are authorization reports the post office requires for their automated. Reason for choosing Servant Keeper We didn't check out others, due to superior reports about Servant Keeper from other churches. Review Source PR Paul R. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Servant Keeper Rocks" June 29, 2021 5.0 My experience has been great. I used this program for years. Every time I have needed help the help desk has come through. I have never lost information of any kind. Pros We have been using Servant Keeper for many years. It's been reliable and every time they upgrade, I get the upgrades I seem to have needed. Like they upgraded for me. The integration between the different modules is seamless and they work very well together. Cons Something that has arisen just recently would be the ability to import mass data changes at one time for different fields not containing the same information. Also, if you had an online directory with pictures and information about the members that would be very secure and be able to be changed by the member themselves. Review Source VS Velma S. Church Secretary Religious Institutions Used the software for: 2+ years ### "Great Program!" September 3, 2021 5.0 Keeping track of membership data, family members, addresses email, phone, contributions/contributors, birthdays, wedding anniversaries, deaths.. Was pleased to get acquainted with Servant Keeper 13 years ago. Could not do without it. Pros Able to enter contributions easily and quickly. (Monday morning chore !) Cons Sometimes forget where to look for something, just frustrating.. however, not really a problem with the Servant Keeper Help Desk at the ready!. Review Source JO Jeff O. Sr. PAstor Used the software for: 2+ years ### "Servant Keeper is a great product for the price. " April 24, 2018 4.0 Pros The price verses quality is exceptional. Servant keeper is easy to use, and does a great job at tracking church membership. All the new features that have come out have made it very competitive with other companies. I especially like the add on of background checks and registration. Cons I am not a fan of how expensive the cloud/ mobile versions are. This is a great feature that many churches could not afford. We had to pick a few staff members to receive the app, and others had to use the traditional site. I also wish each member could establish their own profile. Review Source Response from Servant Keeper April 25, 2018 Hi Jeff, first thanks for using Servant Keeper and for recommending it to other churches. Second, I think you may not know that all of your users can use the mobile and web apps as well as the desktop apps and you can use it on unlimited devices and computers for no additional charge. Also, please know that all of your members can manage their own profiles online at no additional charge to you. - thanks! the Servant Keeper Team VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "Great giving software " May 23, 2022 3.0 Pros The ease of use for deposits and reporting features. Cons Great price for desktop version but only allows one device for use. Review Source ZB Zandra B. Office Manager Religious Institutions Used the software for: 2+ years ### "Servant Keeper is Awesome" June 19, 2023 5.0 I don't have much experience with other software products for churches but Servantkeeper has served us really well. Pros Very easy to use, manuals are easy to read and for the most part understandable and now that they offer an online giving platform they have all we need in one package. The customer support is Exceptional, the techs are always so helpful and patient, working thru whatever problems we're having or have created. Cons There is not one thing that I dislike about servantkeeper. I do dislike the fact that we don't utilize all of the features offered thru the software. Review Source VW Vicki W. Admin Asst Religious Institutions Used the software for: 2+ years ### "Great program!" March 21, 2019 5.0 I used several different programs before I found Servant Keeper and none of them were as easy to use and contained the information the church needed like this one. Servant Keeper also allows me to customize it to fit my needs. The company is very good at taking suggestions for improvement and I often find the changes in new upgrades. The staff is wonderful to work with and readily solves problems. I recommend this program to every church secretary I meet. There is nothing else on the market that provides the needed information for my church. The price is fair and I highly recommend having their help desk contract. It is worth it. Pros Ease of use, adaptability for my needs, the reports available, ease of emailing contribution statements, tracking information, great customer service and help desk, and more. Cons Not compatible with PayPal for online giving but that is a very minor thing. Review Source JB Jim B. Associate Pastor Religious Institutions Used the software for: 1-2 years ### "TREMENDOUS BANG for the BUCK" June 9, 2021 5.0 I couldn't be happier! The staff id very helpful and knowledgeable and can always pinpoint and solve my questions or issues! Pros The fact that you only have to enter the information ONE TIME and it migrates to all the other applications! Cons That in Membership when I select a name and double click only partial information is displayed until I click to show the full page. An extra step isn't bad when I'm only doing a few changes. But, with many changes it is frustrating! Review Source JD John D. Elder Religious Institutions Used the software for: 1-2 years ### "Exceptional Customer Service" December 20, 2023 5.0 \[sensitive content hidden\] at the Help Desk provided exceptional assistance during our Servant Keeper upgrade. Her expertise and dedication made the process smooth and efficient. We're grateful for her outstanding support, ensuring a positive experience throughout the upgrade. Kudos to \[sensitive content hidden\] for going above and beyond to help us. Pros We have found Servantkeeper easy to use, from installation to daily operation, it is truly impressive. The streamlined installation process made the initial setup hassle-free, and the intuitive interface has simplified daily use. This user-friendly experience has not only saved time but also enhanced overall productivity. Cons We have not experienced any negative aspects of its use. Its seamless functionality and user-friendly interface have contributed to a hassle-free experience. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.