# Page 10 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

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Last updated March 13th, 2026

# Page 10 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 226-250 of 687 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BA

Brenda A.  
Assoc. Pastor  
  
Used the software for:

### "New SK User"

October 12, 2010

3.0

good tool but I find myself having to revert back to external tools like Word to do mail merge and other functions that cant be done in SK. So I am still at 1st base .... only now, I have spent hundreds of dollars to replace the data repository that i had been using for free. Not very happy about that.

Pros

good features. great that it combines membership and contribution management in one.

Cons

import tool was poor - too constraining, didn't allow you to bring in data which you had and then had to rekey. SK writer needs upgrading to do more like utilize text boxes for easy formatting etc. Gui can use some enhancment - a bit too busy.

Review Source

Response from Servant Keeper

July 29, 2014

Thanks for taking the time to post feedback :) Fortunately, Servant Keeper DOES have built in mail merge capability with the built in word processor SK Writer, so this will make your life much easier. We have some videos on our site demonstrating this. If you have any additional questions give us a call or email. I'm sorry the import tool did not meet your needs. Our records indicate that it does work for hundreds of churches who convert their data to Servant Keeper each month, however that surely doesn't make you feel any better. Please call us and let us help you get the most out of the program. Cheers!

MJ

Misty J.  
Business Admin.  
Religious Institutions  
Used the software for: 2+ years

### "More than you need!"

January 5, 2021

5.0

I have used this product for many years. It has improved and has added new feature that make may job easier.

Pros

This software is great for keeping all of our giving records and donor information all in one place. Easy to print yearly tax giving statements.

Cons

There is not really anything bad about the software. We are a smaller church so sometimes all of the options are overwhelming.

Review Source

SW

Sheree W.  
Secretary  
  
Used the software for: Less than 6 months

### "Has been really easy to work with."

May 25, 2017

5.0

Ease of use.

Pros

Love the custom features so that you can set things up the way your church needs them. Support has been good, questions quickly answered. We ordered the Guidebooks along with the software and I highly recommend those.

Cons

Reports feature is good but could be improved. They do not provide every example of reporting that we would like, and creating our own has been difficult to figure out how to do. There doesn't seem to be a feature on creating a report from scratch, rather than using a template that doesn't contain what you want. So I have been modifying what I need using some of the reports then taking them into Word to create what I need.

Review Source

Response from Servant Keeper

May 25, 2017

Thanks for the nice comments Sheree! It's an honor to serve your ministry. I wanted to mention that there is a blank template called "custom" you can use to create a custom report from scratch. Thanks for using Servant Keeper! - The Servant Keeper Team

SF

Sonya F.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Installing update for Mac users"

October 8, 2020

5.0

I really like SK but Im really impressed with the tech support. \[SENSITIVE CONTENT HIDDEN\] helped me this morning on installing the update for Mac users. He was so patient and very knowledgeable!!! Thank you \[SENSITIVE CONTENT HIDDEN\] for being so kind and nice!! So helpful that you could go in remotely.

Pros

Its easy to use and the tech support is exceptional!!

Cons

This is the only software of this kind that I have used.

Review Source

SA

Sara A.  
Administrative Assistant  
  
Used the software for: 6-12 months

### "Fantastic customer service"

February 13, 2018

5.0

It keeps track of all of our data entries. SK is our database for everything so we benefit from it daily! I don't think we could properly run our office without Servant Keeper.

Pros

I like all of the services it provides. It is easy to use and when I don't know something I love being able to call the Help Desk. They are very knowledgeable. The software has so much capabilities. I am hopeful it will continue to grow!

Review Source

Response from Servant Keeper

February 14, 2018

Hi Sara! thanks so much for your kind words and for using Servant Keeper. It's a joy to serve your ministry and we love to hear from you! - the Servant Keeper Team

SH

Scott H.  
Associate Pastor  
  
Used the software for:

### "The Best Church Database Software Out There!"

October 20, 2014

5.0

I am a pastor of a 1,600 member congregation. We recently looked into several church database softwares such as Power Church, Shepherd's Staff, Community Church Builder (CCB), etc... Compared to Servant Keeper 7 (SK7), they all come-up short. What makes SK7 stand-out from the crowd are a handful of important strengths: first, the software is much more intuitive than its competitors. This means that your staff will have a much easier time adjusting to it. It also makes it a pleasure to use each day. Second, the database search and maintenance features are top-notch. It does take some time to learn the software's ins-and-outs, but once you do, it's great! Third, the group management component of this software is wonderful. It saves me a lot of time to have the program determine who should be in what group based on characteristics I list in a person's individual profile. Fourth, the customer service is excellent. They made the transition from our old software to this one a breeze, and they have helped us with several minor issues after the big transition. I really cannot recommend this software highly enough. I close with one last important comment: compared to other competitor softwares, SK7 was the cheapest option! There is an initial cost, but if you calculate the cost long-term, you will find it quite affordable.

Review Source

PJ

Patricia J.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Great support from the help desk yesterday!!!"

January 16, 2018

4.0

I value the fact that all church information (not just the accounting, for which I am responsible) can be tracked in one place.

Pros

I like the clean appearance of the reports, especially the statements that parishioners and other contributors receive on a quarterly and annual basis.

Cons

It's a little unwieldy to navigate. It feels like a Windows program that's been built on a DOS chasis.

Review Source

Response from Servant Keeper

January 19, 2018

Hi Patricia, thanks for using Servant Keeper! glad we were able to assist you. Remember you can use the web and mobile apps in addition to the desktop application. Thanks for letting us serve your ministry! - the Servant Keeper Team

JG

John G.  
IT  
Religious Institutions  
Used the software for: 2+ years

### "Taking Care of Business"

September 26, 2018

5.0

Great staff, great product. Happy to use Servant Keeper and have no reason to look elsewhere.

Pros

Our church loves all the reporting, end of year tithing statements and its integration to Quickbooks.

Cons

The only downer has been a search function which works unintuitively and have asked to be corrected and/or looked at for over three years.

Review Source

Response from Servant Keeper

October 3, 2018

Hi John, thanks for using Servant Keeper and for recommending to others. I would love to know what you mean regarding search, as intuitive search is one of the most loved features of SK. (you may want to make sure you're on the latest update.) Thanks again! - the Servant Keeper Team

MR

Margaret R.  
sales admin  
Computer & Network Security  
Used the software for: 2+ years

### "functional but not super intuitive"

July 2, 2019

4.0

overall it was great for tracking donations and donor information

Pros

the software was functional and had a lot of capabilities. once i got the hang of it, it was easy enough to use.

Cons

the user interface wasn't very intuitive/ user friendly. i often suspected that i wasn't using all the features, because they were kind of hard to figure out.

Review Source

BC

Brianna C.  
Creative Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Amazing Tech Support! Thank you so much!"

July 29, 2020

5.0

The tech advisor I had today was outstanding. He not only helped me resolve the issue but he stayed on the phone with me until the issue was fixed on 5 of my staff computers! Thank you so much!

Pros

It's ease of running reports and I am super excited about its integration with eventbrite

Cons

The eventbrite link did not work, however, tech support was able to fix the issue.

Reason for choosing Servant Keeper

n/a

Review Source

VR

Verified Reviewer  
Ops Manager  
Financial Services  
Used the software for: 2+ years

### "Servant Keeper"

May 15, 2019

4.0

Pros

I absolutely love the ease of use of this software. We have over 2500 members at our church and not one of them has technical difficulties in using the application. Tracking contributions year over year is great as well as hosting fundraisers.

Cons

It would be nice if this was cheaper especially since it's for a good cause

Review Source

LT

Linda T.  
Office Manager  
Religious Institutions  
Used the software for: Less than 6 months

### "User friendly"

July 21, 2017

5.0

We are needing to update our data base for new directories for the church and this was awesome, because the whole parish could help by updating their information and I didn't have to do it all.

Pros

Ease to use the different features. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Cons

I don't know how to use all the features yet. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Review Source

Response from Servant Keeper

July 28, 2017

Hi Linda, thanks for taking the time to share your thoughts. Yes, I also love the fact that the church members can update their own records and take a huge burden off the church admin team! Thanks for using Servant Keeper! - the Servant Keeper Team

VR

Verified Reviewer  
Ministry Leader  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Servant Keeper Makes Organizing Churches Easy"

May 31, 2019

5.0

Overall, we really enjoy using the software and we like how it keeps everyone "in the know" and connected.

Pros

This software makes it really easy to find contact information for people in our congregation so that we can reach out to them. We've used it in all sorts of contexts, from contacting people who needed assistance to double checking a volunteer list.

Cons

It took a little bit of getting used to when it comes to using the app version of it, but once you get the hang of it, you're good to go.

Review Source

NE

Nancy E.  
Administrator  
  
Used the software for:

### "Very user friendly and easy to learn"

February 17, 2016

5.0

We switched to Servant Keeper at the beginning of 2016. The import of our data went well, although took a few tries. Overall, importing was easier than other products I have used. We found the integration with Quickbooks doesn't work as we were led to believe and since we import to a great many different income lines, we have chosen to import contributions manually into Quickbooks. Its just easier. The main complaint I have is the customer service hold music. Servant Keeper generally has long hold times-around 10-15 minutes or more- and you'll be pulling your hair out by the end after listening to that hold music, its that awful. My only other complaint is the lack of customization on the main, first page. Coming from a database background, I'd love to see the ability to add fields on the main, first page, as well as design a unique page that is completely customized to our needs. Would also like to customize some of the stock reports. For instance, use preferred names when printing a birthday list, instead of the more formal first name. All in all, its a great product that is easy to learn and intuitive to get around. Our non-technical staff can use it easily, although they are hesitant to make changes. I think this would be true no matter what product we were using.

Review Source

JR

Janiece R.  
Administrative Assistant  
Religious Institutions  
Used the software for: 1-2 years

### "Superior Tech Support"

June 28, 2019

4.0

Even though we have had the software for almost 2 years, we have had some technical difficulties due to illness of the technician that originally set us up. As a result, our use has been limited, so my evaluation of the product is based on lack of "hands-on" time. What we have used has been very good and now that we are up and running (thanks to your WONDERFUL tech support), I'm sure that we will be very pleased!!!

Pros

Please see overall experience text below.

Cons

Please see overall experience text below.

Review Source

KS

Karen S.  
Office Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper 8 and Mac"

January 23, 2019

5.0

Pros

I absolutely love that Servant Keeper 8 can now be installed on my Mac! I have used Servant Keeper for years and can now finally install it directly on my Mac without having to run it through a windows software. The upgrade was also very easy thanks to the Help Desk guiding me step by step through the entire process until they knew I was ready to go letting me know they care about me as a customer, you guys are incredible!

Cons

Nothing at all, it a great software that helps me in my every day work!

Review Source

LK

Lisa K.  
Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "Love the program! Outstanding Service!"

September 6, 2019

5.0

Pros

I have just started using this program, we completed the conversion today. To date, I have found this program to be extremely user friendly. I am anticipating this program to significantly reduce our redundancy in the office while providing critical information in a very timely manner.

Cons

No facility management/scheduling feature.

Switched from

[CDM+](https://www.capterra.com/p/24586/CDM/)

CDM was cumbersome, not at all user friendly and not stable in functions.

Review Source

TL

Terri L.  
Secretary  
  
Used the software for:

### "HSCC 2010 Review"

October 29, 2010

4.0

We don't really use the financial portion of this program, so I cannot address it. The portion I do use, I've come to really utilize it in a positive way. Lets just say, I've really enjoyed becoming smarter than the program and been creative in what it has to offer me to do so.

Pros

Capability to create reports. Ease of updating and moving names to a new family, etc. The option to print a label/envelope. I really love the way you can choose a defined category and create reports. Ex. Teens - a report can be generated male/female, grade 7-9/10-12, by age, etc.

Cons

The capability to generate an undefined search would be quite valuable. In regard to printing out reports, I would like to be able to create a report in another form other than a read-only adobe. Sometime I want to be able to cut & paste items and this doesn't give me the freedom to do so.

Review Source

Response from Servant Keeper

October 29, 2010

Thanks for taking the time to review SK :) BTW, Reports can be generated in Word, Html, Txt format in addition to PDF and Email. Look for these options when you click to save a report. Call the help desk if you don't see it. Best Regards, Servant Keeper Team

TL

Tanya L.  
Secretary  
  
Used the software for: 2+ years

### "Five Stars! We love Servant Keeper! "

August 25, 2017

5.0

Pros

The ease of use and minimal amount of work required to stay on top of record keeping has been a huge blessing. Time is a valuable commodity and Servant Keeper helps save loads of time record keeping and staying organized. Whenever I've needed to call for assistance with a task there has always been a knowledgable and courteous voice to coach me through to completion.

Review Source

Response from Servant Keeper

August 28, 2017

Thank you Tanya for taking the time to share your experience with Servant Keeper with others! It's an honor to serve your ministry. - the Servant Keeper Team

CS

Christine S.  
Volunteer  
  
Used the software for: 2+ years

### "Easy of keying information in. And, the support desk has always answered my questions and have been "

November 15, 2017

5.0

Pros

Polite, professional and patient help from support desk. Layout is simple. Adding accounts and printing contribution statements easy.

Cons

When adding a batch I have to reenter the date on the calendar. The program will stop if don't use it continuously during a session.

Review Source

Response from Servant Keeper

November 16, 2017

Hi Christine, thanks for using Servant Keeper. We're glad we are able to serve your ministry and happy to see you using the contribution statements. Aren't they great! :) I'm not sure what you mean by "stopping" so please call us so we can help you. - the Servant Keeper Team

RM

Ruth M.  
Administrative Assistant  
  
Used the software for: Less than 6 months

### "Servant Keepers support has been very good. Staff has been patient and helpful."

November 21, 2017

5.0

Complete information regarding status of attendees.

Pros

It's at my fingertips for the information I need regarding our membership, it's updated for us - easy to use.

Cons

I'm not familiar with every aspect of the program. Setting up groups is more difficult . "Head of Household" for each grouping when it's only children who attend church - that's somewhat confusing.

Review Source

Response from Servant Keeper

November 22, 2017

Hi there Ruth! Thanks for taking the time to recommend Servant Keeper. It's a joy to serve your ministry! I wanted to let you know that you can have kids with in a family record even if you don't have the parents information yet, that's not a problem. Give us a call if we can help. thanks! - the Servant Keeper Team

aK

amber K.  
secretary  
Religious Institutions  
Used the software for: 1-2 years

### "Servant Keeper Review"

December 4, 2018

5.0

I enjoy this software because its easy to use and helps me keep all of my members together.

Pros

This software is super easy to use and when adding members to the newsletter lists its easy to do.

Cons

sometimes when adding members it can be hard to transfer them to another family. or add them to a existing family.

Review Source

SR

Sharnet R.  
Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome Software!"

March 26, 2019

5.0

Servant Keeper is a very good soft ware for all churches it helps you keeps records of any thing you doing with the church. Will recommend for any church to keep record, letters, graphs etc.

Pros

Very easy to use. Each time you discover something new you have access too.

Cons

I don't have anything to say about the software not working.

Review Source

JE

Jackie E.  
Parish Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "This program was up and running from day one! No glitches or snags common with new programs!"

July 24, 2018

5.0

Not having to worry whether it will work, whether my vacation relief will mess something up and if she did, the ease of being able to fix it!

Pros

The ease of use and entering information. The simplicity of initial set up and adding new members and accounts. The first week I used this program went so smoothly, it was like I had never used anything but this program. And I know when I retire there will be no problem for the next person to pick up and carry on. I am involved with another parish and am recommending that they also purchase this program. Definitely a very wise purchase!

Cons

I would like a little bit more ability to customize reports, but there is a wide range of reports to choose from!

Review Source

Response from Servant Keeper

July 27, 2018

Hi Jackie! Thanks so much for recommending Servant Keeper, it's great to hear how much it is helping you manage your ministry! - the Servant Keeper Team

KH

Kim H.  
Director of Administration  
  
Used the software for:

### "Wonderful program, ease of usage, prompt customer service"

April 9, 2014

5.0

I reviewed several software programs before choosing Servant Keeper. I wanted something that wouldn't be outdated before I entered all the data. I found that navigating the system is easy. Creating reports or sending emails are just a few clicks away. There is so much more I want to do, but it's finding the time to personalize the individual record that's hard. Once that's done I can remind our volunteers that their "turn" is coming up, or send out news flashes that our Easter play is coming up, and so much more. I am excited about all the opportunities I have in using this program. I am so happy with the product. I also started using Protect My Ministry for background checks. I couldn't believe how simple it was to do. A definite plus to the system! I must mention the person who I talked to many many times while investigating the system. She was so friendly each time I called or emailed. She answered all my questions and sent me emails with information that explained things further. Even after I bought Servant Keeper she has been there for me with my questions. She didn't push me off to another department. It's great because I feel like she cares about her job and her customers. I would recommend this product to anyone.

Review Source

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