# Page 2 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

[View alternatives](https://www.capterra.com/p/276838/Servant-Keeper/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 26-50 of 687 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jeff W.  
Director  
Religious Institutions  
Used the software for: 2+ years

### "Good overall. This is perfect if you need customization"

August 15, 2025

4.0

I have appreciated having and using it. My coworkers have struggled to keep things straight because of it's complexity.

Pros

I really like its customizations. It feels endless (it isn't). Almost all the fields and can renamed and/or repurposed from their default. It is very comprehensive.

Cons

It feels antiquated and can be really complex and challenging to use or at least get used to. This is kinda what you expect when trying to use it with all it's customization.

Alternatives considered

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Breeze](https://www.capterra.com/p/135832/Breeze/)

Reason for choosing Servant Keeper

We needed the customization offered by SK. There are a lot of other features that are much nicer with these competitors.

Review Source

JB

Jennifer B.  
Business Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Horrible customer service - just awful"

November 19, 2025

1.0

Not great - the customer service representatives talk over you instead of listening to you and your issues. \[sensitive content hidden\] would not take the time to let me finish - he kept speaking over me and telling me they couldn't solve our issues and why they did what they did. Each time I asked him to let me finish speaking instead, he interrupted me again and told me what he had to say was more important. Then, he said he would end the call if I didn't let him talk instead of him listening to me.

Pros

Originally - customer service was helpful, not difficult to learn, however, the customer service became extremely unhelpful once I had a problem they couldn't solve easily.

Cons

Servant Keeper decided to create their own online giving platform, and essentially "force" the use of it by making their original online giving very difficult to use. When the product became difficult to use or didn't fit our church specific needs, I was told that our church was the problem and they couldn't develop a solution for us.

Alternatives considered

[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)

Reason for choosing Servant Keeper

I didn't- It was here when I started the position.

Review Source

JG

James G.  
Associate Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Church Managment Software That Fell Behind"

February 15, 2025

3.0

Their customer service was poor at times when they had compatibility issues with Mac OS. And on top of that their pricing model went up. If they had kept up the look and feel of their software that would not be an issue. However they raised prices without adding functionality to their suite of services. Further I discovered after the fact that there were some benefits with the higher pricing— however no one ever communicated that to us—- the customer.

Pros

Product is very customizable as far as database fields go. It also has a lot of functionality within the reports manager.

Cons

They fell woefully behind in keeping up with an up to date GUI. The interface looks like an old version of windows. In addition we experience multiple times when they lacked compatibility with the later Mac OS updates. For weeks at a time we had no choice but to only access Servant Keeper via a Windows based computer.

Review Source

JO

Jalen O.  
Executive Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Fifteenth Avenue Baptist Church-Nashville Experience"

December 27, 2024

1.0

Due to the unfortunate experiences with Servant Keeper, I have led my organization to switch immediately.

Pros

I did not like anything about Servant Keeper.

Cons

It was not appealing to the eye. The customer service and ease of use was absolutely the worst I have ever experienced.

Switched from

[easyTithe](https://www.capterra.com/p/224879/easyTithe/)

I am not sure why they switched as I was not employed with Fifteenth at the time of the switch.

Review Source

SS

Sandra S.  
Administrative assistant and database admin  
Religious Institutions  
Used the software for: 2+ years

### "SK review 2025"

January 3, 2025

3.0

I was the database admin the We had constant issues with the ck system.

Pros

Very easy to use and easy to train volunteers and members

Cons

Check in was not wireless and was bulky having computers at each station

Alternatives considered

[Tithely Church Management](https://www.capterra.com/p/132513/Breeze-ChMS/)

Reason for choosing Servant Keeper

Not sure we had when i started working at the church

Switched from

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)

Mainly because their ck in system was way ahead

Review Source

FP

Fred P.  
Associate Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Used Servant Keeper for almost 20 years"

April 3, 2025

5.0

We have used Servant Keeper for almost 20 years. Great product!

Pros

Servant Keeper Takes all the work out of preparing contribution statements. We have used SK for our church contributions for over 18 years.

Cons

There is really nothing that I dislike about SK...there are a lot of features that we do not use, but everything we use, we like.

Review Source

LS

Lillie S.  
Secretary  
Religious Institutions  
Used the software for: 1-2 years

### "Okay overall but outdated and difficult to use - too expensive for a smaller church"

October 11, 2023

3.0

When our church first got SK, we were coming from inconsistent and insecure data storage methods that had been used for many years. SK was a nice change, as it was our first introduction to church management software. We have greatly utilized its integration with Mailchimp and Vanco and have built processes for ourselves to meet our needs these last few years. However, as our church is striving to grow and change, we are looking for a replacement for our Servant Keeper software. Its reporting features are clunky and not as customizable as we'd like, especially the graph reporting. The interface is overwhelming and unattractive and has a big learning curve, so many members of our staff have not been able to use it or learn it efficiently. The mobile apps are nice, but with the limits of the reporting, Greet and Attend is basically useless to us - the quick counts do not accurately chart in the reports and there is no way to fix this. The Mobile Ministry app crashes often. The fact that this software is downloaded and not web-based makes it inaccessible in many ways. There is no way for volunteers or members to utilize it either, which is something important to us. The final straw for us was the price - a $550 initial setup fee, $59.99 a month for the lowest plan (increased without warning from $49.99), plus an additional $200 a year to have access to support that is often unhelpful is too much for our smaller church.

Pros

integration with Vanco and Mailchimp have been helpful, existing report templates are pretty comprehensive, customizable fields on individual and family profiles, groups keeper is a pretty good way of grouping people together based on a wide variety of criteria, being accessible offline is convenient, there are a ton of features on every module and several ways to do the same things

Cons

report customization is clunky and limiting, mobile apps are buggy and not super helpful, the learning curve is big and the interface is not super intuitive or user-friendly, the number of fields that are not utilized is overwhelming and distracting, exporting to CSV does not work very well and often creates more work, the software being downloaded is limiting in its accessibility for multiple users, the price is constantly increasing without more features being added, data entry systems are simultaneously very limiting and also very vague which easily leads to inconsistency and clerical errors, support is not super helpful and there isn't a ton of online information to help with basic questions, overall the system is outdated and clunky and not ideal for churches with the intention of growth

Switched from

[Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)

FileMaker was not intended to be a church management software and did not have any of the security or functionality we were looking for when our new pastor started at our church.

Review Source

SN

Sandra N.  
Church Clerk  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My experience using Servant Keeper"

January 3, 2024

5.0

I have been working with Servant Keeper for about 7 or 8 years. I was offered in person training with the personnel from the company for a number of months. I liked all features and the most importantly the excellent customer service.

Pros

I like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have.

Cons

I personally like all of the features of Servant Keeper.

Review Source

KD

Kele D.  
Parish Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Church - nonprofit software, inexpensive, fully comprehensive and EXCELLENT customer service!"

January 4, 2024

4.0

I am very pleased with the functionality within Servant Keeper. I must state again, that I have never had better customer service. Not only was the CSR knowledgeable on every question I asked, and may I add, I had very random questions, but all were completely answered, and just ... WOW!!! How nice to deal with a company that appreciates your business even if we are small fries.

Pros

The price is very affordable. The features are much more user-friendly, and vast, compared to the limitations of Realm. The customer service is top-notch! I never received this from Realm.

Cons

The cloud version SK8 seems to have slow connection issues but it could be from my MAC setup. We also have a Windows PC with no issues running multiple screens simultaneously in SK8.

Switched from

[Realm Accounting](https://www.capterra.com/p/249047/Realm-Accounting/)[Realm](https://www.capterra.com/p/146265/Realm/)

I changed jobs and thank goodness I did. Realm was a deal-breaker.

Review Source

VW

Vicki W.  
Servant  
Religious Institutions  
Used the software for: 2+ years

### "SK 8 is by far the best database for churches of the many I've used. "

September 19, 2017

5.0

The ability to track information about our members, attendees, and visitors. Reports that help us track a myriad of things about our congregation so we can better serve them, each other, our community, and our finances along with protecting our children with accurate and detailed background checks. The online directory helps our people to connect with each other easily, update information at their convenience and is secure with individual login. Our treasurer loves the ease of using the contribution section of this software and the reports generated. Just the ability to customize the software for my particular needs and the fact it is a true Windows program that allows you to copy, cut and paste plus update new information for a family with one click is worth its purchase. Many databases don't do that.

Pros

It is user-friendly, customizable, and readily accessible from any computer. The cloud based version of SK8 has features like the Greet and Attend for taking attendance at any event and the information goes into the database. It has an online directory that can be accessed by the church and members can update their profile changes themselves. The online directory will upload any JPEG picture such as selfie taken by the member which is great as it gives insight into each person and their family. They have a great background check program. I could go on and on. It has made my service to my church so much easier. One of the other important features is the Help Desk. These dedicated individuals are efficient, courtesy, informative, and endlessly patient. And they all speak understandable English. The company is also very responsive to suggestions for improvement. Many of the suggestions I heard at training sessions have been implemented in subsequent versions since I began using SK6. I highly recommend this software to every church staff member I talk to and those who don't use it are really missing out.

Cons

Only that it isn't free. I can't really think of any other reason. I know free isn't possible so, like Mary Poppins, it's "practically perfect."

Review Source

Response from Servant Keeper

October 6, 2017

Wow Vicki thank you for your many kind words and for taking the time to post this extensive review! It's a joy and honor to serve Compass Bible Church! - the Servant Keeper Team

CP

Carol P.  
Treasurer  
Religious Institutions  
Used the software for: 2+ years

### "Weekly user of Servant Keeper, version 7"

June 21, 2021

5.0

This has been a very reliable software as I have experienced very few issues with it. In the almost seven years I have used it, I think I have called for technical assistance only two or three times. My issues were resolved in a timely and helpful manner. I am a satisfied user of Servant Keeper.

Pros

I use Servant Keeper to make my weekly deposit; to record membership; to print picture directories; to prepare annual giving statements; and to run reports for budgeting purposes.

Cons

I would like to be able to do accounts payable from the same software in which I track income.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing Servant Keeper

For the membership management/directory printing.

Review Source

Sarah S.  
Director of Finance and Building Operations  
Religious Institutions  
Used the software for: 6-12 months

### "Recommendation for Servant Keeper 8, Cloud Version"

August 16, 2019

5.0

SK allows us to have one database that all staff use to keep track of our members, potential members, friends. We track contacts with all in our database, add pictures, notes, visits, attendance. We have added Protect My Ministry to do background checks.

Pros

SK is extremely user friendly and intuitive. It provides a full range of capabilities from basic demographics, attendance, contribution processing and reporting to group e-mails, data sorting on nearly every field, "dashboard" information to get church info in a quick format and well trained, easily available customer support. SK converted 3 years worth of contribution information and all the demographic information from our old system and helped us configure to our needs with SK8 under the "white glove" experience. Training videos provided were excellent. On-going webinars and live training have also been well worth my time. We have all staff set up with the Mobile Ministry app so they can find e-mail, telephone or address while on the go.

Cons

I only had one issue that has been a problem, but SK corrected it in an update.

Alternatives considered

[Realm](https://www.capterra.com/p/146265/Realm/)[Pushpay](https://www.capterra.com/p/142580/Pushpay/)[ShelbyNext Membership](https://www.capterra.com/p/71788/ShelbyNext-Membership/)[ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/)

Reason for choosing Servant Keeper

SK is a recommended partner by the General Council on Finance & Administration (GCFA) of the United Methodist Church. After seeing this recommendation, I reviewed the software on-line, attended some webinars and talked with the sales rep for Wisconsin. She provided all of the information that I needed and a quote that covered the full conversion and on-going costs. The entire process of working with Servant Keeper has been positive.

Review Source

DL

Douglas L.  
Reitred  
Information Technology and Services  
Used the software for:

### "Servant Keeper - The First Three Weeks"

February 9, 2017

5.0

The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations. By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.) The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records. There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.

Pros

Easy of navigation, yet extremely comprehensive in depth.

Cons

I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers. The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Review Source

Response from Servant Keeper

February 15, 2017

Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry. The Servant Keeper Team

TM

Tripp M.  
Trustee, Treasurer  
Religious Institutions  
Used the software for: 2+ years

### "Looking for a church donation tracking program? Here is a keeper!"

October 20, 2023

5.0

Our experience with Servant Keeper has been excellent. It is a great program, reasonably priced, and SK adds functionality to keep it current in the market. It enabled us to open up to donations other than by physical check (which is how the under 30 set prefers to give)! Highly recommended.

Pros

We are a small church, using spreadsheets to track most finances. We needed an easily understandable program that we could use for donation giving, and produce the year-end donor reports. Servant Keeper fits the bill! We also use the donor tracking capability to be able to do demographic studies of our congregation (location, age, amount given, etc.). We have not yet used the Directory feature, but we expect to do so in a fe months. As we grow it has additional features into which we can grow.

Cons

I really don't have any cons with respect to Servant Keeper.

Review Source

MW

Manja W.  
Treasurer and Bookkeeper  
Religious Institutions  
Used the software for: Less than 6 months

### "Excellent Customer Service!!"

February 8, 2024

5.0

Overall, my experience has been great so far. The resources and support from Servant Keeper have made it easy to use all the features Servant Keeper offers. Every question I had has been answered, and I can call someone for help, which makes a big difference to me.

Pros

I am so impressed with everyone I have talked to so far at Servant Keeper. I have taken a few webinars, called the Help Desk and emailed with the onboarding team a few times. Every time my experience was excellent. Everyone is so helpful and patient. I got lucky to talk to \[sensitive content hidden\] from the Help Desk twice, and she is outstanding.

Cons

We are struggling with a few glitches for the account setup for donors, which are concerning me. I have talked to \[sensitive content hidden\] about it, and hope Servant Keeper can remedy the issues as soon as possible. After you first sign up and create your account, our donors are unable to enter their payment info. Even after logging out and logging back in the next day, it still doesn't seem to work. It eventually works, but I anticipate a little frustration from our donors.

Review Source

BW

Bob W.  
Finance  
Religious Institutions  
Used the software for: 2+ years

### "I cant see why reviewers are happy with paying $300 for help desk support"

April 24, 2021

5.0

The program itself has been useful but reasonable cost customer support is lacking.

Pros

We were forced into the implementation of this suite of church mgt software after using a simplified program for managing contributions and donations. I personally like the overall way the program performs. The ease of use of initial setup and the week to week use is fairly simple. And the reporting is very useful. However, when you do have an issue and contact the help desk, that is where the compliments ofhigh praise ends. Oh we cant answer that without your purchase of a yearly subscription of only $299.95. REALLY? Granted the purchase of the program was some time ago but at that time it was over $800. We have had some problems with setting up some new groups after a revamp of our organizational goals and trying times during the last few years so we needed to have some guidance as to how to better use some of the features. But to have questions answered we cant do that without paying up front. Oh wait.....we can provide a one time help desk session for $65. Several weeks ago, I spoke with someone on the help desk and she was very pleasant, one of the only times, I have experienced such a delightful experience. I again called hoping that I would speak with her, but nooooo! I guess I spoke with the same fellow I had spoken with several times before and he wouldnt help out without paying the exuberant yearly subscription price. I have gone over the guide book many times and that certainly wasnt helpful at all. And the help file within the program hasnt work

Cons

Easy to understand guide book that has a useable index and a help file within the program that actually works instead of defaulting to a coding editor.

Reason for choosing Servant Keeper

If I had the known that there was not a satisfactory support line with additional pricing would have to be met, I would not recommend the purchase and use of this program.

Review Source

BP

Barbara P.  
Church Administrator  
Religious Institutions  
Used the software for: 2+ years

### "The ONLY Church Management Program I will recommend"

June 28, 2021

5.0

Pros

Another church administrator recommended SK to me in 2000. I am forever grateful that she did. SK is very user-friendly and has many useful and customizable features for every size church. Their customer service and help desk are very knowledgeable and are genuinely happy to help you. I always recommend SK to other church administrators when I am asked what program at our church.

Cons

Nothing. All the features are very easy to use and integrating with QB was very easy as well.

Alternatives considered

[ACS](https://www.capterra.com/p/2668/ACS/)

Reason for choosing Servant Keeper

Cost and user-friendliness.

Review Source

MH

Michael H.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Fine folks, but inferior product"

February 16, 2021

3.0

It served us well in our early years as a church. But as our needs grew, SK didnt work for us. Great price. Great folks. Very limited functionality. If you're needing a simple solution JUST to keep up with donations, this will work. If you need more than that, this product might not be the best for you.

Pros

Not much. I think the staff at SK are great and fine people, but the software is lacking!

Cons

The GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.

Reason for choosing Servant Keeper

Pricing. Which was the wrong reason, it appears! LOL

Review Source

Response from Servant Keeper

February 18, 2021

Hi Michael, Thank you for using Servant Keeper. We actually do have a member portal, attendance module, in-depth dashboard reporting and much more on our latest version of the cloud. Plus, Servant Keeper has just joined the Faithlife Family. Faithlife, the makers of Logos Bible Software, is now working hand-in-hand with Servant Keeper. This means as of today, Servant Keeper customers now have access to more tools than ever before, and at special pricing! Not only can ministries manage their membership and contributions, they can access online giving, better manage events, offer their church members and ministry team Logos Bible software and Faithlife TV, run a professional and automated website, schedule and run effective ministry services with impactful presentations, and so much more. We encourage you to take a look at all that's possible. As always, we're here to help you if you have any questions. Thank you, Servant Keeper

LA

Larry A.  
Executive Director  
Program Development  
Used the software for: 2+ years

### "AWESOME AND EXCELLENT"

January 15, 2024

5.0

The only thing I can say before I spoke with \[sensitive content hidden\], I've had others that I spoke to but she by far has been the best.

Pros

I shared this on another survey. \[sensitive content hidden\] was fantastic, extremely professional, and made me feel comfortable while discussing roles. She made me feel I was the most important customer she had.

Cons

I have nothing per se negative about Servant Keeper

Reason for choosing Servant Keeper

Because it's simple to use, and you can change things around without speaking with someone every day. This product is so user-friendly

Review Source

LM

Lula M.  
NA  
Hospital & Health Care  
Used the software for: 2+ years

### "Help with getting to know the different levels of Servant Keeper managements was so easy to gash"

September 16, 2023

5.0

Love to used this product tried Vanco not my taste for processing payment but it works and too expensive to used.

Pros

Integration and features added to the app. After getting through the Staff step by step login for the set up.and managing for that was manual for donors that used cash donation. Next was the process of give now for the members and donors giving through the process of their email payments and receipts.

Cons

I have never disliked servant Keeper use it for membership donation only for over 20 years. Now with getting the donors an for me to track is very good for me and the process of income to the church

Reason for choosing Servant Keeper

Much easy to use and your help support knows how to get you through the process of using each part of the application correctly. and if there are other question they can walk you through the process. where you understand what to do

Review Source

VR

Verified Reviewer  
Office/Finance Manager  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper...not the best out there."

November 27, 2018

2.0

Software functionality is good...but no software is great if it's lacking customer service!

Pros

I do like having the ability to create contribution statements of annual giving for our congregation. The process is fairly easy and not time consuming.

Cons

The customer support stinks. Several years ago, the price skyrocketed to support our software version. I understand price increases, but this was ridiculous. What really stunk was that the company didn't let us know that the cost was increasing....they just automatically charged us the new rate without letting us know. When I questioned customer service about it, they were pretty rude, and acted like "how dare I question them." Needless to say, since then we have dropped the customer support completely, and are using the SK software on our own.

Review Source

Response from Servant Keeper

November 29, 2018

Dear Reviewer, please contact us so we can make this right, as nearly all of what you said happened violates our policies. Our troubleshooting support is free we haven't raised prices in over six years and Cloud3 comes with lifetime premium support We would certainly never automatically charge anyone increased fees, nor does our billing system even allow that. We have no way of knowing who you are through this anonymous review but would love to make it right for you. - the Servant Keeper Team

DZ

Deb Z.  
Church Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Servant Keeper "

August 29, 2019

5.0

We are utilizing this software to get some really interesting report returns as we are learning the capabilities. We are also learning by the types of reports we are looking for how to better maintain the profiles that were set up and to streamline for best outcome in reporting. Again, Servant Keeper Help Desk is a must!

Pros

Lots of opportunities for reporting, customizing, etc. Pretty robust software. I have just had basic training by a previous user who also did not utilize the software to its fullest as this was not her function. We are learning more and more about just how much this software can do. We have been under utilizing and are looking forward to seeing how we can beef up our usage to get the best return on our investment and to care for our members in a more consistent way. Help Desk and tutorials are most helpful.

Cons

Without the proper training it is not extremely user friendly for reporting but with the right training, the software is outstanding. I highly recommend the Help Desk option. It has more than paid for itself year after year as we continue to learn the capabilities. The staff at Help Desk are super well trained and very helpful.

Review Source

JS

Joe S.  
Executive Pastor  
Civic & Social Organization  
Used the software for: 2+ years

### "Avoid at all cost"

February 8, 2019

1.0

Our ministry was using SK for some time before I was brought on as the Executive Pastor. After evaluating the system, I noticed our ministry was only using a very small portion of the program because the features were not user friendly. We also were wanting to do mobile check in for your children’s ministry by using iPads and wireless printers. SK is not mobile friendly. They are such an out of date and unfriendly user system that it’s not worth investing in. When we made the switch to another program, SK did not want to give me all of our data we had. They only released a small portion and said it was all the data. I ended up having to purchase the church’s data from SK! Not kidding. Even though I paid hundreds of dollars for our data, they still dragged their feet in getting the data to me. Even as I am writing this review, I have not received our data and it’s been days since I’ve paid for it.

Pros

Nothing. It’s not user friendly. It’s not mobile friendly, meaning you can not use iPads or mobile devices to check in your children for children’s ministry. When you attempt to leave SK’s services, you have to buy back your own data and they drag their feet in releasing it to you.

Cons

I noticed the features were not user friendly. We also were wanting to do mobile check in for your children’s ministry by using iPads and wireless printers. SK is not mobile friendly. We had the newest version, SK8 at the time of this review, And it is such an out dated and unfriendly user system that it’s not worth investing in.

Review Source

GB

Gwen B.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Servant Keeper Service Review"

September 6, 2019

5.0

We love that our minister/users can log on from their phones and bring up members for visits or calls. I like the ease of adding members. I like the incredible help I get because I can talk to a person and not go thru several menus to get there. Our bookkeeper has found contributions to be easy to use and help calls very effective in problem solving

Pros

User-friendly with the ability to actually talk to a customer service rep who will help with any problem. Today, reps, actually logged into my account and ran an update and made sure I could access Servant Keeper through an icon on my screen. It must have taken only 10 minutes for her to complete the help.

Cons

I'm still struggling with the bulk mail ability. I can create the group, but the barcoded labels don't appear correctly, i.e, they overwrite between the first 5 and the last 4. They should be different each time they are run based on a product called Cassit, that Servant Keeper doesn't use to verify for each time the bar codes are attached to the label list. Also there are authorization reports the post office requires for their automated.

Reason for choosing Servant Keeper

We didn't check out others, due to superior reports about Servant Keeper from other churches.

Review Source

VR

Verified Reviewer  
General Manager  
Religious Institutions  
Used the software for: 2+ years

### "Do Not Buy"

September 24, 2018

2.0

Used this service for a massive organization where we were tracking thousands of people and running dozens of different reports on daily. Except that it was near impossible to use. The software was dated beyond what was reasonable and didn't stand up to competitors at all. But we were stuck with it and data migration was going to be a nightmare. So we basically had to have one woman become the guru on reports and she spent hours a day trying to figure out how to run the right reports. Wouldn't ever consider buying it.

Pros

It was a database for tracking and maintaining information on congregants. So basically a database.

Cons

Not user-friendly. Complex to maintain. Pretty much impossible to manage effectively. Running reports is a nightmare.

Review Source

Response from Servant Keeper

October 3, 2018

Dear "Pretty Bird Coffee", we are unable to find a customer or a church with that name. Perhaps you meant to review a different program?

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