# Page 3 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

[View alternatives](https://www.capterra.com/p/276838/Servant-Keeper/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 51-75 of 687 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Chris S.  
Student Minister  
Religious Institutions  
Used the software for: 1-2 years

### "The perfect database for the church of the '90s "

February 15, 2021

3.0

Having used Servant Keeper for 2 years, it did exactly what I needed it to do, but never without some challenges that had to be overcome. Servant Keeper's look and features really feel designed for an older church but a church with a younger staff and demographic would probably find itself better suited with another option.

Pros

It is a straightforward database system. Running reports is easy. Overall, Servant Keeper provides a nice sampling of features for church management.

Cons

Is not Mac friendly. If you use a Mac you can find ways to make it work but you will have consistent headaches in doing so. Limited features compared to its main competitors. Looks and feels like it was developed in the '90s and has never really embraced modern technology. The sign-in system is difficult to set-up and maintain and, once again, greets people with a dated look that doesn't appeal to today's families. Customer support is prompt but rarely provides necessary solutions to the issues.

Alternatives considered

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Rock RMS](https://www.capterra.com/p/141654/Rock-RMS/)

Reason for choosing Servant Keeper

Ultimately, it was a team decision and one that I did not agree with for our organizational needs.

Review Source

PR

Paul R.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Servant Keeper Rocks"

June 29, 2021

5.0

My experience has been great. I used this program for years. Every time I have needed help the help desk has come through. I have never lost information of any kind.

Pros

We have been using Servant Keeper for many years. It's been reliable and every time they upgrade, I get the upgrades I seem to have needed. Like they upgraded for me. The integration between the different modules is seamless and they work very well together.

Cons

Something that has arisen just recently would be the ability to import mass data changes at one time for different fields not containing the same information. Also, if you had an online directory with pictures and information about the members that would be very secure and be able to be changed by the member themselves.

Review Source

VR

Verified Reviewer  
Primary Catechist  
Education Management  
Used the software for: 2+ years

### "customizable and works"

January 4, 2019

5.0

Pros

Used this for years. Used for class lists for the children at the church. Tracked the different adult studies that the adult members attended. Able to separate the financial information from the non-financial so not all of the staff had access to the financial records (I didn't, for example). Had good experience with the support team when questions or issues arose.

Cons

Not a problem with the software. Make sure that backups are made. It has tools that allow you to change data for large groups of people, which can be very helpful. Sometimes changes needed to be undone, especially when volunteers were given access to the database. :(

Review Source

VS

Velma S.  
Church Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Great Program!"

September 3, 2021

5.0

Keeping track of membership data, family members, addresses email, phone, contributions/contributors, birthdays, wedding anniversaries, deaths.. Was pleased to get acquainted with Servant Keeper 13 years ago. Could not do without it.

Pros

Able to enter contributions easily and quickly. (Monday morning chore !)

Cons

Sometimes forget where to look for something, just frustrating.. however, not really a problem with the Servant Keeper Help Desk at the ready!.

Review Source

DKB

Dr. Ken B.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Great Donation Management Software"

March 28, 2024

4.0

Overall, it is a simple solution for making online giving an option, and it is very easy to incorporate into one's pre-existing website.

Pros

Very easy to use and set up online. Makes giving very easy and convenient for givers, and very easy for the treasurer to track and record.

Cons

The fees. Servant Keeper took over from the previous software we used, but we didn't pay as much in fees previously. e.g. If all donations are made by credit card, but none by ACH one month, then we pay a fee for ACH - even though we didn't even process any ACH transactions. It seems that for some reason the credit card fees are a little higher, as well.

Review Source

JO

Jeff O.  
Sr. PAstor  
  
Used the software for: 2+ years

### "Servant Keeper is a great product for the price. "

April 24, 2018

4.0

Pros

The price verses quality is exceptional. Servant keeper is easy to use, and does a great job at tracking church membership. All the new features that have come out have made it very competitive with other companies. I especially like the add on of background checks and registration.

Cons

I am not a fan of how expensive the cloud/ mobile versions are. This is a great feature that many churches could not afford. We had to pick a few staff members to receive the app, and others had to use the traditional site. I also wish each member could establish their own profile.

Review Source

Response from Servant Keeper

April 25, 2018

Hi Jeff, first thanks for using Servant Keeper and for recommending it to other churches. Second, I think you may not know that all of your users can use the mobile and web apps as well as the desktop apps and you can use it on unlimited devices and computers for no additional charge. Also, please know that all of your members can manage their own profiles online at no additional charge to you. - thanks! the Servant Keeper Team

SG

Suzan G.  
Office manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "An overall review"

June 2, 2021

4.0

The help desk staff has assisted me each time I've experienced most questions or problems. One thing I would suggest, when you offer training is to offer a discount for those who have purchased the help desk, cloud... Or at least offer it for the first year of purchasing a software upgrade.

Pros

Overall, the software is easy to work with, but it does help to have membership to the help desk for assistance.

Cons

Although I have called to request assistance. One of the continual problems I experience while using the contribution manager has not been resolved. So each time I use it, I have the same problem.

Reason for choosing Servant Keeper

The cost. Christian based -unique to the needs of a church.

Review Source

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: 2+ years

### "Great giving software "

May 23, 2022

3.0

Pros

The ease of use for deposits and reporting features.

Cons

Great price for desktop version but only allows one device for use.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper"

August 21, 2019

5.0

It is a place to keep track of people in our congregation mostly. I love that I can look up birthdays, anniversaries and print a report with the touch of a button or two.

Pros

Servant Keeper is a very user friendly data base for churches that has a hub for finances as well. I can keep track of attendance, giving, and personal information all in one place. It will print reports, envelopes and directories with ease.

Cons

Sometimes it is difficult to figure out reporting and merging with other things like word, envelopes, etc.

Review Source

ZB

Zandra B.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper is Awesome"

June 19, 2023

5.0

I don't have much experience with other software products for churches but Servantkeeper has served us really well.

Pros

Very easy to use, manuals are easy to read and for the most part understandable and now that they offer an online giving platform they have all we need in one package. The customer support is Exceptional, the techs are always so helpful and patient, working thru whatever problems we're having or have created.

Cons

There is not one thing that I dislike about servantkeeper. I do dislike the fact that we don't utilize all of the features offered thru the software.

Review Source

Bill B.  
Learning Professional, Author, and Keynote Speaker  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Feature rich; 90's technology; can't edit reports"

November 27, 2018

3.0

Pros

Feature rich and lots of extra modules. Complete solution for our small church

Cons

\- 90's style interface; clearly a J2EE or equivalent type application. Fixed number of fields; can't change field location on screen, etc. - Klutzy to learn to use. - Primitive permission architecture - giving someone ability to add values to one dropdown (e.g. City) is giving them permission to all fields (e.g. Status) - results in HUGE messes and dirty data - A lot of reports, but you DO need to edit them occasionally. The editor is HUGELY klutzy, and there is no support and no comprehensive documentation for it. Many competitors - even at first glance - were built for the web using newer technologies. Probably would not buy it again.

Review Source

Response from Servant Keeper

December 7, 2018

Hi Bill, thanks for using Servant Keeper and for your feedback. You don't say which church you are with but I would love to get you on the new version of SK so give us a call when you get a chance. - The Servant Keeper Team

Bill L.  
CFO  
Nanotechnology  
Used the software for: 2+ years

### "Provides giving tracking and on-line giving portal. Both work seamlessly together."

October 10, 2017

4.0

Easy to use and provides up to date online giving options

Pros

Easy to use and the online giving option has opened up more giving opportunities for members and integrates into statements

Cons

Would like to see an accounting package integrated with the software. Right now we have to manually add to a third party software.

Review Source

Response from Servant Keeper

October 13, 2017

Hi Bill, it's so nice of you to leave a complimentary review. I do want to acknowledge your request regarding accounting. Right now we offer direct integration with Quickbooks. So when you post your account totals go directly into your quickbooks company file. We have found that for most of our customers, this integration serves them best as their accountant uses Quickbooks. This also lets us focus on the member/donor tracking, which is what we do best. We really appreciate your feedback and kind words! Thanks for using Servant Keeper! - the Servant Keeper Team

KB

K B.  
  
  
Used the software for:

### "We liked it but......"

February 9, 2017

3.0

We have used Servant Keeper for 9-10 years (going by memory). They have steadily improved the product. Moving to the cloud made this platform much more useful for our staff. When it all works - I would give 5 stars on the ratings above. Until this month I would have given nothing less than 4 stars. The Customer Service people are lovely but have no ability to make things happen. There are problems with the speed of the program and at times it freezes up. Part of that is Servant Keeper and part of that is the location where we happen to log in. This year we switched our online giving to Servant Keeper. It was a smooth change over. There is a lag time between the gift being given online and Servant Keeper's posting of the gifts to our account. Then....the yearly giving statements went out this January (which were generated so smoothly). 55 online donations given throughout the year did not show up on the giving statements (the money did go to the account correctly - it just did not show up on the contributor statement). Now we are having to manually correct these statements. Servant Keeper's response to this is they are working on an upgrade (which will cost us) but there has been no visible effort made. This is not acceptable. With the size of our church/staff/options we choose - we have a sizable time and money investment in this platform. Even so, we expect to be leaving Servant Keeper soon. kblankenship@findcommunity.net Since posting our review 5 hours ago, Servant Keeper has contacted us and corrected problems/offered help in numerous areas and offered us the new update for free. We are very pleased at this renewed enthusiasm to respond. I hope it will soon result in 5 stars across the board & us staying with Servant Keeper.

Review Source

Response from Servant Keeper

February 9, 2017

Hi K, Thanks for reviewing Servant Keeper and for your long loyalty! I'm sorry January was frustrating. If there is a bug causing your online gifts not to post we will fix that and you will not have to pay for that update. While we integrate with many online giving programs, they are operated by third party companies (Vanco, Easy Tithe) and we can only post the data they send. We want to help you resolve that issue so we will be contacting you to do that. Again, thanks for your loyalty and it is an honor to serve your ministry. The Servant Keeper Team

VW

Vicki W.  
Admin Asst  
Religious Institutions  
Used the software for: 2+ years

### "Great program!"

March 21, 2019

5.0

I used several different programs before I found Servant Keeper and none of them were as easy to use and contained the information the church needed like this one. Servant Keeper also allows me to customize it to fit my needs. The company is very good at taking suggestions for improvement and I often find the changes in new upgrades. The staff is wonderful to work with and readily solves problems. I recommend this program to every church secretary I meet. There is nothing else on the market that provides the needed information for my church. The price is fair and I highly recommend having their help desk contract. It is worth it.

Pros

Ease of use, adaptability for my needs, the reports available, ease of emailing contribution statements, tracking information, great customer service and help desk, and more.

Cons

Not compatible with PayPal for online giving but that is a very minor thing.

Review Source

JF

Janice F.  
Executive Assistant to the Pastoral Staff  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My Experience with Servant Keeper Software"

September 11, 2019

5.0

S very good which I would recommend to other churches.

Pros

As the Administrator for the church database, my experience with Servant Keeper has been very positive. I appreciate the expertise of the Help Desk staff who are friendly, considerate and always try their best to answer my questions. Occasionally, when I call with a complicated question, the the representative will suggest logging into my computer which I consider most helpful. I prefer calling instead of using the Chat feature.

Cons

Sometimes calls to the Help Desk representative are a little longer then I like. When creating reports, there are times when I wish I that I could finish the report in Servant Keeper instead of saving it into an Excel file to complete my project.

Review Source

JB

Jim B.  
Associate Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "TREMENDOUS BANG for the BUCK"

June 9, 2021

5.0

I couldn't be happier! The staff id very helpful and knowledgeable and can always pinpoint and solve my questions or issues!

Pros

The fact that you only have to enter the information ONE TIME and it migrates to all the other applications!

Cons

That in Membership when I select a name and double click only partial information is displayed until I click to show the full page. An extra step isn't bad when I'm only doing a few changes. But, with many changes it is frustrating!

Review Source

VR

Vicki R.  
Financial Secretary  
  
Used the software for:

### "Church record keeping at your finger tips"

October 19, 2012

5.0

Servant Keeper is a great asset to our church record keeping & daily needs of managing our congregation. The financial portion of the program is easy to use. You won't need an accountant to make entries & run a vast array of easy to read reports. Accountants will find the complete information they need as well. The membership manager can maintain a wealth of knowledge about members & visitors. Easy to add & maintain. Reports are simple & can be customized for your specific needs. Overall, the screens are easy to read, progress in logical fashion & allow even users with basic computer knowledge to be successful & not overwhelmed. More experiences users can customize, optimize & utilize the software is countless ways to suit their needs. Customer service is friendly, quick access for help & well trained. Our 3 year history with Servant Keeper has been positive & extremely beneficial to our church. I highly recommend this software for any size congregation.

Pros

Simple to use. Entry screens are basic and easy to follow. Entry errors are easy to correct. Easy to add new people and catagories while making entries. Members like how detailed yet simple their giving statements are. Clear format for easy understanding. Multiple options are available for statements to customize to your needs for that moment. Reports are easy to read in ways that are simple for councils and chairpersons to review quickly and without additional training. History is quickly accessed and can be used to create an abundance of reports for budgets and church needs. Webinars are informative and helpful. Don't skip them if at all possible. They open new ways of using the software.

Cons

Pledges can only be tracked per person, not by family, on critical reports. There are ways to work around this by entering the spouse with a zero pledge, but doesn't not quite correct the whole problem there. Not enough con to outweigh all the positive pros though.

Review Source

JD

John D.  
Elder  
Religious Institutions  
Used the software for: 1-2 years

### "Exceptional Customer Service"

December 20, 2023

5.0

\[sensitive content hidden\] at the Help Desk provided exceptional assistance during our Servant Keeper upgrade. Her expertise and dedication made the process smooth and efficient. We're grateful for her outstanding support, ensuring a positive experience throughout the upgrade. Kudos to \[sensitive content hidden\] for going above and beyond to help us.

Pros

We have found Servantkeeper easy to use, from installation to daily operation, it is truly impressive. The streamlined installation process made the initial setup hassle-free, and the intuitive interface has simplified daily use. This user-friendly experience has not only saved time but also enhanced overall productivity.

Cons

We have not experienced any negative aspects of its use. Its seamless functionality and user-friendly interface have contributed to a hassle-free experience.

Review Source

LK

Lindsay K.  
Children's Ministry Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Gets the job done"

December 21, 2016

3.0

I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.

Pros

Basic and easy to use if you understand databases.

Cons

Notes section does not automatically notate when someone makes a change to a profile. When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.

Review Source

Response from Servant Keeper

December 22, 2016

Hi Lindsay, thank you for using Servant Keeper and for sharing your thoughts. I can see that you are on a very old version of Servant Keeper. We want to make sure you know that in the current version of Servant Keeper all changes made to a record are shown in the notes in the 'history' tab, which shows the change made, and the user who made the change and the date that the change was made. There is also now automation features that update family members. Please call us if you have any questions. Thank you! The Servant Keeper Team

DR

Dianna R.  
Financial Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Easy to use - Support is incredible!"

October 31, 2019

5.0

We don't use this program to its ultimate ability. We are a small church with a small staff, so there is only so much we can and do track. But it meets our needs (mostly, I have one report I resort to Access for), and it's so easy to use that new employees don't have a problem understanding the basics. I had to contact SK today for help in re-installing a workstation after my computer was replaced. The service provided by the Rep in the Help department was AWESOME!

Pros

Easy to use. Very versatile. The support is incredible, excellent!

Cons

I would prefer an easier and more robust customizable reporting feature. Perhaps that's the one area I am simply not knowledgeable enough. I am more used to creating reports in Access databases, which is quite customizable.

Review Source

KT

Kathryn T.  
Business Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "Go for the Level 3 Bundle as the unlimited Help Desk is well worth it. "

May 9, 2019

4.0

Still haven't completely enabled all aspects of the program. I had to change accounting programs at the same time we jumped into this program. What a huge difference in how much time it takes. With the white glove conversion I was able to have the attendance and contributions up and running in a few days. It will take a bit longer to get all the capabilities up and running only because I'm still working on the accounting program conversion.

Pros

The White Glove transition worked well. You do have to conform your categories, but the team helps you identify what is needed. The attendance and contributions went in smoothly once everything matched up. We were able to bring over from Logos the attendance and contributions of our database from 2012 forward. Utilize the training videos they are very helpful. The help desk team will walk you through whatever you are having trouble with also. This software has so many parts that can be useful for a large or growing church.

Cons

Some areas are very intuitive to work with, but the report area was not. Don't waste time trying to figure it out on your own. Use the training and the help desk! You may have to wait on hold for a member of the Help Desk Team, however it is worth the wait. They walk you through whatever you are having trouble with. It becomes clear how it works and why it works that way. Now it feels intuitive.

Review Source

JS

Judy S.  
Admin. Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Customer Service Counts!"

August 13, 2020

5.0

Excellent.

Pros

Technical Support is everything. If you cannot back up a great product with great technical support, then users are in the dark, left scrambling for answers, which cuts productivity. I also appreciate the cheerful IT staff and their willingness to help. \[SENSITIVE CONTENT HIDDEN\], the technician was able to anticipate my questions even before I asked. He never became frustrated with my level of understanding or computer skills.

Cons

There are training sessions offered to enhance understanding of Servant Keeper Programs. I am new to my position and appreciate the ease in learning and additional instruction provided.

Review Source

AM

Alan M.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper...it's a keeper!"

July 25, 2019

5.0

Pros

I really like the ability of Servant Keeper to have a vast amount of information available at my fingertips. From entering information about our congregants, to entering contribution data...it's all there for me. I love the ability to create and distribute contribution statements of donor giving. Servant Keeper makes it quite simple and easy to do from start to finish!

Cons

Honestly, there's not really much of anything that I don't like about Servant Keeper. It fulfills our needs for what we do, and our users are happy. The cost is expensive...but in the overall scheme of things....we get what we pay for!

Review Source

BW

Bob W.  
Treasurer  
  
Used the software for:

### "I enthusiastically and without qualification recommend SK 7."

June 11, 2015

5.0

After working with the demo a few weeks and after several phone calls to Sales Rep Bernadette Reynolds, we purchased a 3 seat Starter Bundle with SK Hosting 3 weeks ago. Later, we bought an additional set of manuals and ClipBook for SK. Total investment to date is about $1200 for our 200 family, 400 individual congregation. While less expensive choices are available, I think this is about the minimum setup and cost for a church our size. The Import Tool is a must for porting member data. I wish I had taken more time organizing member talents and interests as it's time consuming to add this info after import. There's no mechanism to change fields on a group of members by importing a batch file; it must be done manually inside SK. Help from the Menu Bar doesn't work if you're using the current version of Adobe AIR (17.0.0.172 but it does work with older versions). If SK is open and it loses focus or your computer goes to sleep for a while, SK thinks the internet connection has been lost. I've had to either shut down SK with Task Manager and/or reboot to get things back to normal. While I focus on getting everything set up, several others are working through the very useful online tutorials and videos. User Manuals are very, very good as is the Help Desk. While there are some idiosyncrasies and a few things I'd do differently, it's clear a great deal of thought has gone into the design of this software and how it will be used. While I found SK intuitive and easy to use (I worked in the CAE field for 40 years), it remains to be seen how easy our 'unsophisticated' users will adapt to it. It is a very powerful piece of software that should meet your needs whether you're a church of 20 or 2000 families.

Review Source

Response from Servant Keeper

June 11, 2015

Thanks for your review Bob! Please contact the HelpDesk so we can address the couple things you bring up. We can show you how to do global field changes for groups of people in Servant Keeper. You'll love how easy that is! There should not be a conflict with adobe air so we can make sure about that and we can also help prevent what your describing when your computer 'sleeps'.

KE

Kim E.  
Financial Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Customer Service is Key"

July 11, 2023

5.0

We will be exploring forecasting for donor management.

Pros

The product is easy to use and we are able to be proficient very quickly. I have been a user for able even months and continue to learn how to make the most of the features of the software.

Cons

Not sure yet. I am a heavy user of Excel and will be explore how to import data to do donor management analysis.

Review Source

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